EDUCATIONAL OPPORTUNITIES

PROFESSIONAL INSURANCE AGENTS ASSOCIATION OF VIRGINIA AND THE DISTRICT OF COLUMBIA 8751 Park Central Drive, Suite 140 Richmond VA 23227 Telephone: (804) 264-2582 Fax: (804) 266-1075 E-Mail: lori@piavadc.com Website: www.piavadc.com EDUCATIONAL OPPORTUNITIES The Virginia Insurance Continuing Education Board categorizes our classes as Non-Company/Non-Agency so you can get all of your credits by attending them. Only 75 percent of the credits may be achieved by attending Company/Agency programs. The District of Columbia Department of Insurance and Security Regulation allows 50 percent of the credits to be achieved at company programs. None of our courses are considered company classes. 2008 CIC SCHEDULE January 23-26 - CIC Commercial Property, Manassas, VA Four Points by Sheraton April 2-5 - CIC Agency Management, Richmond, VA PIA Insurance Services Training Center June 4-7 - CIC Life and Health, Richmond, VA PIA Insurance Services Training Center September 24-26 - Ruble Graduate Seminar, Virginia Beach, VA Wyndham VA Beach Oceanfront September 24-27- CIC Commercial Casualty, Virginia Beach, VA Wyndham VA Beach Oceanfront October 22-25 - CIC Personal Lines, Roanoke, VA Hotel Roanoke July 16-18 - Ruble Graduate Seminar, Richmond, VA PIA Insurance Services Training Center 2008 CISR SCHEDULE December 3-6 - CIC Commercial Casualty, Richmond, VA PIA Insurance Services Training Center January 16 CISR IC Liberty Center, Fredericksburg, 7PC/1 LR CE in VA January 31 CISR PR Wyndham VA Beach Oceanfront, Virginia Beach, 8 PC CE in VA February 5 CISR AO PIA Training Center, Richmond, 6 G/2LR CE in VA February 13 CISR William T. Hold Advanced Learning Seminar Travelers Office, Chantilly - 6 PC, 2 Flood CE in VA Please note: Only those with the CISR designation may attend this program. It counts toward the annual CISR update. February 28 CISR IP Roanoke Higher Education Center, Roanoke, 8 PC CE in VA March 5 CISR IC PIA Training Center, Richmond, 7PC/1 LR CE in VA March 13 CISR IP Liberty Center, Fredericksburg, 8 PC CE in VA March 20 CISR AO Roanoke Higher Education Center, Roanoke, 6 G/2 LR CE in VA April 10 CISR PA Towne Hall, Chesapeake, 8 PC CE in VA Schedule continued on following page

April 17 CISR PR Travelers Office, Chantilly, 8 PC CE in VA April 30 CISR IP Rockingham Group, Harrisonburg, 8 PC CE in VA May 8 CISR AO Liberty Center, Fredericksburg, 6 G/2 LR CE in VA May 14 CISR William T. Hold Advanced Learning Seminar PIA Training Center, Richmond, CE Pending (8 Hours) Please note: Only those with the CISR designation may attend this program. It counts toward the annual CISR update. May 29 CISR PR Roanoke Higher Education Center, Roanoke, 8 PC CE in VA June 10 CISR IP PIA Training Center, Richmond, 8 PC CE in VA June 18 CISR PA Travelers Office, Chantilly, 8 PC CE in VA July 9 CISR AO Rockingham Group, Harrisonburg, 6 G/2 LR CE in VA July 23 CISR PA Liberty Center, Fredericksburg, 8 PC CE in VA July 29 CISR IC PIA Training Center, Richmond, 7PC/1 LR CE in VA August 7 CISR IC Travelers Office, Chantilly, 7PC/1 LR CE in VA August 13 CISR IP Towne Hall, Chesapeake, 8 PC CE in VA 2008 CISR SCHEDULE August 27 CISR PA PIA Training Center, Richmond, 8 PC CE in VA September 17 CISR PR Liberty Center, Fredericksburg, 8 PC CE in VA September 25 CISR William T. Hold Advanced Learning Seminar Roanoke Higher Education Center, Roanoke - CE Pending (8 Hours) Please note: Only those with the CISR Designation may attend this program. It counts toward the annual CISR update. September 30 CISR IC - Rockingham Group, Harrisonburg, 7PC/1 LR CE in VA October 2 CISR IP Travelers Office, Chantilly, 8 PC CE in VA October 23 CISR PR PIA Classroom, Richmond, 8 PC CE in VA October 29 CISR AO Towne Hall, Chesapeake, 6 G/2 LR CE in VA November 5 CISR PA Roanoke Higher Education Center, Roanoke, 8 PC CE in VA November 12 CISR DOS PIA Training Center, Richmond, 8 PC CE in VA; CISR s who are members of the Society of CISR may use this class as their annual update. November 19 CISR PR PIA Training Center, Richmond, 8 PC CE in VA December 10 CISR IC Towne Hall, Chesapeake, 7PC/1 LR CE in VA December 16 CISR AO PIA Training Center, Richmond, 6 G/2 LR CE in VA Miscellaneous Continuing Education Classes: Laws and Regulations, Errors and Omissions, and more Please contact lori@piavadc.com for more information or to register February 26- PIA Classroom, Richmond 9 am to noon: Errors and Omissions (3 G CE in VA) 1 to 3 pm: Ethics (2 G CE in VA) June 4 - PIA Training Center, Richmond, 8 to 10 am: Laws and Regulations (2 LR CE in VA)

June 23 - Hilton Virginia Beach Oceanfront, Virginia Beach 10 am to noon: Laws and Regulations 10 am to noon: Selling Insurance on the Internet June 24 - Hilton Virginia Beach Oceanfront, Virginia Beach 9:30 am to 12:30 pm: Errors and Omissions 9:30 am to 12:30 pm: Lifetime Financial Planning July 18 - PIA Training Center, Richmond, 1 to 3 pm: Laws and Regulations (2 LR CE in VA) August 29 Location TBD, Bristol 8 am to 11 am: Errors and Omissions (3 G CE in VA) 11 am to 1 pm: Laws and Regulations (2 LR CE in VA) September 24 - Wyndham Virginia Beach Oceanfront, Virginia Beach, 8 am to 10 am: Laws and Regulations (2 LR CE in VA) September 26 - Wyndham Virginia Beach Oceanfront, Virginia Beach, 1 pm to 3 pm: Laws and Regulations (2 LR CE in VA) October 13- Mariner s Landing, Smith Mountain Lake, Time TBD: Laws and Regulations October 14- Mariner s Landing, Smith Mountain Lake, Time TBD: Errors and Omissions More classes in additional locations will be added throughout the year. Be sure to check our website for updates to the Education Calendar! www.piavadc.com Schools and Training Academies Please contact lori@piavadc.com for more information or to register Personal Lines School April 14-17, 2008 PIA Training Center, Richmond - 30 total CE Credits Tuition: $450 for PIA members, $650 for non-members Comprehensive classroom lecture and discussion series that provides agency personnel with an understanding of the coverage provided under the ISO personal lines coverage forms. Commercial Lines School May 5-8, 2008 PIA Training Center, Richmond - 30 total CE Credits Tuition: $495 for PIA members, $695 for non-members Comprehensive classroom lecture and discussion series that provides agency personnel with an understanding of the coverage provided under the IS0 commercial lines coverage forms. Insurance Service Representative Training Academy July 28 - August 15, 2008 PIA Training Center, Richmond Tuition: $1,500 for PIA Members, $2,000 for Non-members The ISR Training Academy is designed to train those new to the insurance industry, as well as persons wishing to transfer from administrative positions to customer service positions, in the coverage and processes needed to function successfully in the insurance agency environment. This comprehensive three week program meets from 8:00 am to 4:30 pm Monday through Friday and provides 88 hours of coverage and processing training as well as 32 hours of preparation for the Virginia licensing exam. The hands-on, real world environment provides students with the opportunity to interact with mock clients as they prepare endorsements, certificates of insurance, applications, take claims reports and check audits. This classroom experience is best suited for those with little or no insurance experience who wish to become Customer Service Representatives. Continued on following page

2008 Property/Casualty Pre-Licensing Courses For More Information or to Register: Please contact Jeannie Powell - jeannie@piavadc.com or (804) 264-2582 January 17, 18, 24 & 25 Richmond, PIA Training Center March 6, 7, 13 & 14 Richmond, PIA Training Center April 24, 25 & May 1, 2 Richmond, PIA Training Center July 28-31 Richmond, PIA Training Center August 25-28 Bristol, VA Location TBD September 4, 5, 11 & 12 Richmond, VA - PIA Training Center October 9, 10, 16 & 17 Richmond, PIA Training Center November 13,14,20 &21 Richmond, PIA Training Center Cost to attend: $310 - includes mandatory textbook and other materials Class begins at 8:00 am each day and concludes at 4:30 pm 2008 Conventions and Conferences For More Information, or to Register: Please contact Nancy Kilb, Conference Manager - nancy@piavadc.com or (804) 264-2582 2008 PIA VA/DC Young Professionals Council Spring Conference March 7-8, 2008 Great Wolf Lodge, Williamsburg, VA 2008 PIA VA/DC Annual Convention and Trade Fair June 22-24, 2008 Hilton Virginia Beach Oceanfront, Virginia Beach, VA 2008 PIA VA/DC Annual Fall Conference October 12-14, 2008 Mariner s Landing, Smith Mountain Lake, VA

Legend CE = Continuing Education CISR = Certified Insurance Service Representative DC = District of Columbia AO = Agency Operations VA = Virginia IC = Insuring Commercial Casualty G = General CE credit (use toward any license type) IP = Insuring Commercial Property PC = Property and Casualty CE credit PA = Personal Automobile LH = Life and Health CE credit PR = Personal Residential LR = Laws and Regulations DOS = Dynamics of Service CIC = Certified Insurance Counselor WTH = William T. Hold Advanced Learning Seminar Other Important Information Cancellation Policy: PIA reserves the right to cancel programs for insufficient registration and will give as much notice as possible if a program is cancelled. Attendee Cancellation Policies: CISR Classes: within one week of class: 50% penalty to cancel; $25 penalty to transfer to another class; no refund for not canceling and not showing up; no penalties for substitutions CIC Institutes and Graduate Seminars: within two weeks of class: $50 penalty to cancel; $25 penalty to transfer to another class; $100 penalty for not canceling and not showing up; no penalties for substitutions Other Programs: within one week of program: 50% penalty to cancel; 25% penalty to transfer to another class; no refund for not canceling and not showing up; no penalties for substitutions Errors and Omissions: Members registering for an advertised FREE E&O Seminar will be asked to provide a credit card number to secure your place in the course. If you cancel within one week of the program, or do not show up, a $25 penalty will be charged to your credit card; no penalties for substitutions Disabilities: In accordance with Title III of the Americans With Disabilities Act, we ask that registrants to advise us when registering of any disabilities, as well as any necessary accommodations that may need to be made. In-House Courses: In-house continuing education programs are also available from your Education Department. Contact Lori Lohr, Education Manager lori@piavadc.com to see how you can save time and money by having CE and other training classes brought to you.

EDUCATION REGISTRATION FORM Course Name: Course Location: Course Date: Mr. Mrs. Ms. Name: Designations: Name for Badge: Agent s License #: Agency/Company: Address: City: State: Zip: Phone: Fax: Email address: Are you an individual PIA member? Yes No Would you like PIA membership information? Yes No For CIC Only Is this your first CIC program? Yes No My check is enclosed for: $ Invoice Me Please bill my credit card: Date of Birth: Price Guide CIC Institute Early Registration $375 30 Days Prior to Institute $395 CIC Graduate Seminar $395 CISR Classes $140 Laws and Regulations Member $25 Non-member $50 Other Courses TBA Payment must be received prior to attending the Class or Institute. Card Number: Expiration Date: Name on card: Signature: Billing Address: City: State: Zip Code: Mail to: PIA of VA & DC, 8751 Park Central Dr., Su. 140, Richmond, VA 23227 ~ Fax to: (804) 266-1075 ~ Email to carol@piavadc.com Cancellation Policy: PIA reserves the right to cancel programs for insufficient registration and will give as much notice as possible if we do cancel a program. Attendee Cancellation Policies: CISR Classes: within one week of class: 50% penalty to cancel; $25 penalty to transfer to another class; no refund for not canceling and not showing up; no penalties for substitutions CIC Institutes and Graduate Seminars: within two weeks of class: $50 penalty to cancel; $25 penalty to transfer to another class; $100 penalty for not canceling and not showing up; no penalties for substitutions Other Programs: within one week of program: 50% penalty to cancel; 25% penalty to transfer to another class; no refund for not canceling and not showing up; no penalties for substitutions Errors and Omissions: Members registering for an advertised FREE E&O Seminar will be asked to provide a credit card number to secure your place in the course. If you cancel within one week of the program, or do not show up, a $25 penalty will be charged to your credit card; no penalties for substitutions. Disabilities: In accordance with Title III of the Americans With Disabilities Act, we ask that registrants to advise us when registering of disabilities, as well as any necessary accommodations.