State of Florida Chard Snyder Implementation December 1, 2015 1
Today s Discussion Introductions Objectives Chard Snyder Overview Who We Are & What We Do How We Deliver Value How We Service Our Clients Our Technology Phase 1 Implementation Demo Communication Strategy Phase 2 2016 2017 Recap of Enhancements Important Transition Reminders Q&A 2
Introductions DMS People First Team David Disalvo Director People First Andrea Simpson Contract Administrator Jimmy Cox Project Administrator Chard Snyder Barb Yearout VP, Operations Barb King Client Relationship Manager 3
Objectives Review why we are making a change Share impact and HR Role in vendor transition Highlight new functionality and improvements Provide opportunity to ask questions 4
Who We Are We Are A national, private and womanowned employee benefit solutions administrator We Believe Each customer, their employees, affiliates & business partners should receive personalized service from honest, passionate people that are collaborative, adaptable & embrace serving the business needs of our partners We Serve Employers from public, private & governmental sectors with a few employees to over 60,000 We Grow By referral from our valued clients and business partners 5
What We Do Savings & Spending Accounts Health Care FSA Dependent Care FSA Limited Purpose FSA Health Savings Account HSA Advantage Current Dependent Care Reimbursement Account (DCRA) Health Investor Health Plan (HIHP) Health Savings Account (HSA) Limited Purpose MRA (LPMRA) Medical Reimbursement Account (MRA) New Dependent Care FSA (DCA) High Deductible Health Plan (HDHP) Health Savings Account (HSA) Limited Purpose FSA Health Care FSA (FSA) 6
How We Deliver Value Online 7
How We Service Our Clients Client Relationship Manager State of Florida Implementation Specialist Plan Administrator Customer Service 8
Our Technology Multi Account System Health Savings Account Solution Health Care FSA Dependent Care FSA Limited Purpose FSA Administrative Software Solution Prepaid Benefits Benny Card 9
Our Technology Participant Portal Robust, Branded Empowers Participants Quick, Easy Navigation One Portal, One Card Communications Email Participant Portal Mail Flexible Payment Options Participants Choose From: Debit Card Consumer Initiated Payment on Participant Portal 10
Our Technology Multi-Purse Card Solution Dental/Vision Daycare Multi purse, full stackable card offering for all benefit plan types Doctor/Pharmacy Direct payment to specific plans automatically at the point of sale based on: Merchant type Splitting rules Highest Auto substantiation rates in the industry Retrospective third party data matching Copayment matching Recurring expense logic Limited Purpose FSA HSA Dependent Care FSA Prepaid Benefits Card 11
Our Technology Self-Service Dashboard Medical Claims & Premiums Debit Card Transactions HDHP Payments Reimbursements Pay the Provider Receipts & Expenses 12
Phase 1- Implementation Transitioning to Chard Snyder Chard Snyder will take over all claims processing beginning 1/1/2016 Including 2015 runout & grace period Health Care Flexible Spending Accounts (FSA) Dependent Care FSA Limited Purpose FSA Health Savings Account (HSA) including account custodian HSA Advantage WageWorks will stop all claims processing 12/31/2015 Claims and debit card swipes will be settled and balances sent to Chard Snyder on or before 1/10/2016 13
Phase 1- Implementation Black Out Scenarios 1 Employees with only a 2016 election, no election for 2015 No black out 2 Employees with a 2016 election and funds remaining in their 2015 grace period Black out for 2015 dollars only, adjustments will be made to correct balances 3 Employees with remaining funds in their 2015 grace period but no 2016 election Black out for claims payment from 1/1/2016 1/13/2016; claims must be submitted via mail or online 14
Phase 1- Implementation Benny Debit Card Automatically get two cards when enrolled & can call to request additional cards Replaces MyMRA Card as of midnight 1/1/2016 Activation via phone (People First ID, last 5 of SSN & DOB mm/dd/yy) Debit Card for HSA and Dependent Care FSA (funds are available with contributions) Cards are good for 5 years and funds will reload with elections each plan year Whoever signs the back owns the card The debit card can only be used for eligible expenses Save receipts (IRS requirement) 15
Phase 1- Implementation Health Care FSA How to pay an expense or file a claim: Benny Card Online via participant portal pay provider directly or pay self Mail with claim form Claim substantiation 93% of claims are auto substantiated Documentation can be provided via mail or online 90 day window to complete substantiation Statements Quarterly statements available on participant portal with email alerts Annual HSA statements 16
Phase 1- Implementation Dependent Care FSA Auto pay provider & online claim submission available on participant portal Debit card swipe available if provider accepts credit cards Pending claims will pay once funds are available 17
Phase 1- Implementation Grace Period All handled by Chard Snyder with 2015 grace period funds available on debit card 1/13/2016 18
Phase 1- Implementation Starting an HSA Advantage Account Two simple steps for participants to open account Enroll In HDHP Read T&C s Identity Verification Process 19
Phase 1- Implementation Existing HSA to HSA Advantage Two options for participants Retain Account with Tallahassee State Bank Or Transfer Account & Funds to HSA Advantage 20
SYSTEM DEMONSTRATION 21
Communication Strategy Target Date Communication weekly in 12/2015 Email reminders to 2015 participants spend your balances & file your claims 12/10/2015 FSA transition letter to 2015 FSA participants 12/10/2015 HSA transition letter to 2015 HSA participants 12/18/2015 Email to 2016 participants the Benny card is coming mid 12/2015 DSGI Management Advisories and My Benefits page FAQs and brochures 12/21/2015 Card mailer with Benny cards 12/27/2015 1/4/2016 Email to 2016 participants you should have received your Benny card 22
Phase 2 2016-2017 Preview into 2016 2017 Enhancements Single sign on from People First Mobile access to accounts including claim filing Text notifications available Live chat with Chard Snyder 23
Recap of Enhancements General Current New Branding People First mymra Chard Snyder Benny card & Ask Penny Cards Separate for Healthcare FSA & HSA Stacked card for all accounts (HSA, Healthcare FSA, Dependent Care FSA) Card Activation Online only Toll free phone number Claims Paper or upload claim form & receipts Paper, online claims through participant portal, pay my provider Communication Email, letter Email, letter, text (coming soon chat) Customer Support HRO Employee Data Access Family Member Info. Access People First transferto WageWorks Access to employee data WageWorks will speak only to participant Direct phone line to Chard Snyder SOF dedicated team Participant self service no HRO access to employee data Family member can obtain general information on account 24
Recap of Enhancements HSA Specific Current New Bank Tallahassee State Bank HealthCare Bank Enrollment in Bank Minimum Investment Balance Paper process $2,500 $1,000 Monthly Fee $3.00 (if under $2,500) No fee Automatic (upon agreement with terms & conditions) 25
Important Transition Reminders Target Date Communication 12/7/2016 Chard Snyder customer service line opens 12/7/2016 Final 2016 enrollment data loaded 12/21 12/27/2016 Cards mailed Begins with enrollment file load Automatic with enrollment file and letters to follow for any blocks Midnight 1/1/2016 HSA accounts open HSA Identity Verification (IDV) MyMRA Card turns off 1/1 1/12/2016 Black out period for using 2015 balances 1/13/2016 2015 balances available 26
Get in touch with Chard Snyder 855.824.9284 floridaaskpenny@chard snyder.com People First Service Center PeopleFirst.MyFlorida.com 27
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