FY2014 First Half Results

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は FY2014 First Half s October 31, 2014 Norio Tadakawa Corporate Officer, CFO Shiseido Co., Ltd. In this document, statements other than historical facts are forward-looking statements that reflect our plans and expectations. These forward-looking statements involve risks, uncertainties and other factors that may cause actual results and achievements to differ from those anticipated in these statements. First Half s for FY2014 14/9 13/9 % of Net Sales % of Net Sales Difference from July announce -ment % Local Currency Net sales 365.7 100% 360.5 100% -4.3 +5.2 +1.4% -2.7% Domestic 172.6 47.2% 181.9 50.4% -6.4-9.3-5.1% -5.2% Overseas 193.1 52.8% 178.6 49.6% +2.1 +14.5 +8.1% -0.1% Operating Income 10.9 3.0% 20.4 5.7% -3.6-9.5-46.4% -51.9% Ordinary Income 11.5 3.1% 21.0 5.8% -3.0-9.5-45.2% Extraordinary Income/Loss (net) 20.9 5.8% - 7.9-2.2% +4.4 +28.8 - Net Income 24.6 6.7% 5.4 1.5% +0.1 +19.3 +358.0% EBITDA 51.6 14.1% 33.8 9.4% - +17.8 +52.7% ROE 14.8% Exchange Rates USD 1 = JPY 102.5 (+7.2%); EUR 1= JPY 140.4 (+11.9%); CNY 1 = JPY 16.7 (+7.6%) 2

FY2014 1H Operating Income: Difference from Initial Plan 14.5 Lower marginal income due to lower sales (excluding temporary factors and foreign currency translation effect) -2.2 Reduced SG&A costs in Japan +2.0 Temporary factors U.S. distribution center problems: -2.5 Breakdown: Lower marginal income due to lower sales: -1.7 Increased operating costs: -0.8 Reversal of sales in Greece, etc. -0.9 10.9 FY2014 First Half Forecast (As of April 2014) FY2014 First Half 3 Domestic Cosmetics Market and Shiseido Store Sales +40-50 +60 Domestic cosmetics market 1H Approx. -10% (Shiseido estimate) Shiseido store sales 1H -11% +/-0% Down low teens % -15-7 Down mid single digit % 2014 Mar. 1Q 2Q 4

s in Japan: Breakdown of Difference from Initial Plan Effect of the Recoil following a Rush in Demand ahead of the Consumption Tax Hike FY2013 FY2014 First Half Plan Difference from Plan Store Sales +14.0-10.0-12.0-2.0 Store Inventories (- = decrease) -2.0 +2.0 +/-0.0-2.0 Shipment +12.0-8.0-12.0-4.0 Weak Product Sales due to Unstable Weather, etc. -2.4 Total -6.4 Note: We assume that the effect of the recoil following a rush in demand ahead of the consumption tax hike subsided in mid-july. 5 Domestic Cosmetics Business Sales and Operating Income 14/9 13/9 % of Net Sales % of Net Sales % Counseling 78.2 21.4% 84.9 23.6% -6.7-7.8% Self-selection 38.6 10.6% 38.8 10.7% -0.1-0.4% Toiletries 17.7 4.8% 19.6 5.4% -2.0-10.1% Cosmetics 134.5 36.8% 143.3 39.7% -8.8-6.1% Healthcare 7.9 2.2% 8.0 2.2% -0.0-0.5% Others 17.6 4.8% 17.6 4.9% -0.1-0.5% Domestic Cosmetics Business Sales 160.0 43.8% 168.9 46.8% -8.9-5.3% 14/9 13/9 % Operating Income 12.7 17.1-4.4-25.7% Operating Profitability 7.9% 10.1% -2.2 pt. 6

Global Business Sales and Operating Income 14/9 13/9 % of Net Sales % of Net Sales % Local Currency Cosmetics 178.6 48.8% 163.6 45.4% +15.0 Professional 22.2 6.1% 23.3 6.5% -1.1 +9.2% [+9.6%] -4.7% [+4.1%] +0.9% [+1.2%] -9.5% [-0.2%] Global Business Sales 200.9 54.9% 186.9 51.9% +13.9 +7.5% [+9.0%] -0.4% [+1.1%] Note: Figures in brackets exclude the effect of the sale of the DECLÉOR and CARITA brands. 14/9 13/9 % Operating Income before Amortization of Goodwill and Sales Rights 1.7 6.3-4.6-72.5% Operating Income -2.8 2.0-4.8 - Operating Profitability -1.4% 1.0% -2.4 pt. 7 Sales by Geographic Segment 14/9 13/9 % of Net Sales % of Net Sales % Local Currency Japan 172.6 47.2% 181.9 50.4% -9.3-5.1% -5.2% Americas 58.6 16.0% 55.1 15.3% +3.6 +6.5% -1.0% Europe 48.1 13.2% 45.9 12.7% +2.2 +4.9% -5.6% Asia/ Oceania 86.4 23.6% 77.7 21.6% +8.7 +11.2% +3.8% China 59.2 16.2% 52.1 14.5% +7.1 +13.5% +5.4% Asia (excl. China) 27.1 7.4% 25.5 7.1% +1.6 +6.3% +0.5% Overseas 193.1 52.8% 178.6 49.6% +14.5 +8.1% -0.1% Total 365.7 100% 360.5 100% +5.2 +1.4% -2.7% 8

Cost of Sales/SG&A 14/9 % of Net Sales % pt. +: decrease +: cost cuts % Impact of Foreign Currency Exchange Excl. Impact of Foreign Currency Exchange +: cost cuts Cost of Sales 88.4 24.2% +0.7% +1.3-1.4% -4.0 +5.2 SG&A 266.4 72.8% -3.4% -15.9 +6.4% -10.2-5.7 (Domestic) 133.5 77.6% -4.5% -1.0 +0.8% - -1.0 (Overseas) 132.9 68.6% -2.8% -14.9 +12.6% -10.2-4.7 Marketing Costs Personnel Expenses Other Expenses M&A-Related Amortization Cost 84.4 23.1% -1.2% -5.4 +6.9% -3.7-1.8 95.1 26.0% -1.5% -6.8 +7.7% -3.1-3.8 82.3 22.5% -0.7% -3.4 +4.4% -3.1-0.4 4.6 1.2% -0.0% -0.2 +4.7% -0.4 +0.2 9 Other Income and Extraordinary Income Other Income/Expenses Extraordinary Income/Losses 14/9 13/9 Interest Income 0.6 0.5 +0.1 Interest Expense Net Interest Income and Expense Foreign Exchange Gain/Loss -0.7-0.9 +0.2-0.1-0.4 +0.3 0.1 0.4-0.4 Dividend Income 0.3 0.4-0.1 Others 0.3 0.2 +0.1 Total 0.6 0.6-0.1 Gain on Transfer of Businesses Structural Reform Expense Gain/Loss on Sales or Disposal of Property, Plant and Equipment 14/9 13/9 22.4 - +22.4-1.7-7.3 +5.7 0.3-0.2 +0.6 Impairment Loss - -0.9 +0.9 Gain/Loss on Sales or Revaluation of Investments in Securities, etc. -0.1 0.6-0.7 Total 20.9-7.9 +28.8 Gain on Transfer of Businesses: sale of the DECLÉOR and CARITA brands Structural Reform Expense: Early retirement bonus, etc. Gain/Loss on Sales or Disposal of Property, Plant and Equipment: Gain on sales of properties by overseas subsidiaries, etc. 10

Net Income and Comprehensive Income 14/9 13/9 Income before Income Taxes 32.5 13.1 +19.3 Tax Expenses (Tax rate) 6.3 (19.5%) 6.2 (47.3%) -0.1 (27.8%) Minority Interests in Net Income of Consolidated Subsidiaries 1.5 1.6 +0.1 Net Income 24.6 5.4 +19.3 Comprehensive Income 14.0 43.6-29.5 11 Consolidated Balance Sheets 14/9 from 14/3 Excl. Foreign Exchange Foreign Exchange Total Current Assets 389.7-12.9-2.4-10.5 Cash, Time Deposits and Short-term Investments in Securities 135.4 +6.5 +10.1-3.6 Notes & Accounts Receivable 110.5-27.8-24.5-3.3 Inventories 99.7 +9.4 +12.3-2.9 Total Fixed Assets 378.7-20.0-11.5-8.5 Property, Plant and Equipment 130.3-4.6-2.2-2.3 Intangible Assets 148.7-18.0-12.5-5.5 Investments and Other Assets 99.7 +2.6 +3.4-0.8 Total Assets 768.5-32.9-13.9-19.0 Exchange Rates Sept. 30, 2014 (June 30, 2014): USD 1 = JPY 101.3; EUR 1 = JPY 138.2; CNY 1 = JPY 16.3 Mar. 31, 2014 (Dec. 31, 2013): USD 1 = JPY 105.4; EUR 1 = JPY 145.0; CNY 1 = JPY 17.4 14/9 from 14/3 Excl. Foreign Currency Exchange Foreign Currency Exchange Total Liabilities 410.5-32.1-26.7-5.4 Notes & Accounts Payable 58.5 +7.6 +8.7-1.1 Interest-bearing Debt 139.3-16.6-16.3-0.3 Accrued/ Liabilities for Retirement Benefits 74.7 +13.9 +14.0-0.2 Total Net Assets 357.9-0.8 +12.8-13.6 Shareholders Equity 345.8 +10.3 - - Accumulated Other Comprehensive Income Minority Interests in Consolidated Subsidiaries Total Liabilities and Net Assets -8.0-11.0 - - 19.1-0.1 - - 768.5-32.9-13.9-19.0 Note: Major line items only Equity Ratio: 44.0% Interest-bearing Debt Ratio: 28.0% 12

Consolidated Statements of Cash Flows 50.0 40.0 30.0 20.0 10.0 0-10.0-20.0-30.0-40.0-50.0 6.6 Consolidated Cash Flows Free Cash Flows 29.6 10/9 11/9 12/9 13/9 14/9 Cash Flows from Operating Activities 8.2 Cash Flows from Investing Activities 21.5 Free Cash Flows 29.6 Cash Flows from Financing Activities Effect of Exchange Rate s on Cash and Cash Equivalents Consolidated Cash Flows Cash, Time Deposits and Short-term Investments in Securities Sept. 30, 2014-20.3-2.7 6.6 Mar. 31, 2014 135.4 128.9 Interest-bearing Debt 139.3 155.9 Net Cash -3.9-27.0 13

は Action Needed Now for Future Growth - No Growth Without Structural Reform - October 31, 2014 Masahiko Uotani Representative Director, President & CEO Shiseido Co., Ltd. In this document, statements other than historical facts are forward-looking statements that reflect our plans and expectations. These forward-looking statements involve risks, uncertainties and other factors that may cause actual results and achievements to differ from those anticipated in these statements. Today s Agenda 1 2 3 4 5 1H s & Shiseido s Challenges Renaissance in Japan through ICHIGAN Groupwide Structural Reform Radical Reform of China Business FY2014 Forecast 16

FY2014 1H Operating Income: Difference from Initial Plan 14.5 Lower marginal income due to lower sales (excluding temporary factors and foreign currency translation effect) -2.2 Reduced SG&A costs in Japan +2.0 U.S. distribution center problems: -2.5 Breakdown: Lower marginal income due to lower sales: -1.7 Increased operating costs: -0.8 Reversal of sales in Greece, etc. -0.9 Temporary factors 10.9 FY2014 First Half Forecast (As of April 2014) FY2014 First Half 17 Shiseido s Fundamental Challenge: Break Free from a Vicious Cycle Failure to achieve store sales plan (Failure to create hit products) Ability to nurture brands declines Sales activities overly focused on sell in Rebates for retailers increase Reduced marketing investments targeting consumers and R&D investments Year-end store inventories increase Old inventories accumulate Initiatives needed for breaking free from this cycle Customer-oriented marketing More investment in brands Radically reengineer business structure Secure capital for investment 18

Today s Agenda 1 2 3 4 5 1H s & Shiseido s Challenges Renaissance in Japan through ICHIGAN Groupwide Structural Reform Radical Reform of China Business FY2014 Forecast 19 Domestic Business Reforms Now in Progress Challenges Initiatives in Progress Customer-based marketing Focusing on store sales Inability to manage earnings by brand and channel on a daily basis Promote management data visualization Introduce brand management system Poor cooperation between head office and front-line sales Enhance marketing personnel Promote ICHIGAN Project 20

ICHIGAN Project Progress Comprehensive initiatives initiatives from from R&D, R&D, production production and and planning head office to front-line staff to front-line sales sales 21 Aggressive Marketing Continuously release new products that propose new concepts Launched September 1 ULTIMUNE Launched October 21 New ELIXIR To be launched November 21 New MAQuillAGE 22

Aggressive Marketing Continuously release new products that propose new concepts Constantly innovate brands and lines To be launched January 2015 PRIOR 23 Become a Company Superbly Able to Create Strong Brands Reengineer Organizational Functions in Japan Integrate head office and sales company functions (sales, marketing and planning) Reorganize cosmetics business based on customer purchasing behavior Make the personal care business a separate division Make the e-commerce/digital business a separate division 24

Today s Agenda 1 2 3 4 5 1H s & Shiseido s Challenges Renaissance in Japan through ICHIGAN Groupwide Structural Reform Radical Reform of China Business FY2014 Forecast 25 Radically Reengineer Business Structure Identify structural challenges and completely resolve them Costs SCM costs Product and promotional item inventories Rebates to retailers Back office costs Radically reengineer business structure Move up to FY2014 2H and begin full-scale implementation in FY2015 Target cost reductions of 30-40 billion over three years 26

Today s Agenda 1 2 3 4 5 1H s & Shiseido s Challenges Renaissance in Japan through ICHIGAN Groupwide Structural Reform Radical Reform of China Business FY2014 Forecast 27 Factors Depressing the China Business and Countermeasures: 1 Declining Brand Capabilities Late response to market and customer changes Sales activities overly focused on sell-in Reduced expenditures for marketing targeting customers Unclear positioning for each brand and line Declining sales for each brand and line Late response to e-commerce Deficient product innovation Customer Segmentation Project (5 months long) Restructure brand portfolio Marketing Academy/hire and nurture marketing personnel Establish a separate e-commerce division with its own manager Enhance R&D functions 28

Factors Depressing the China Business and Countermeasures: 2 Inefficient Organization Inventory Buildup among Retailers and Distributors High cost structure, low marketing expenditures Overlapping head office and local subsidiary processes Organization not customer-oriented Inadequate beauty consultant HR system, low motivation Increasing inventories at stores and distributors Hire HR manager Restructure organization Transform beauty consultant system Localize marketing Optimize store inventory levels 29 Staunch Commitment to Restructuring the China Business FY2013: Focused on Optimizing Store Inventories in Japan Equalized sales volume at stores (sell out) and sales subsidiary (sell in) Established framework in which all activities center on store sales FY2014 Decisively reduce excess store inventories in China Accelerate and strengthen localization of marketing Implement radical organizational reform 30

Today s Agenda 1 2 3 4 5 1H s & Shiseido s Challenges Renaissance in Japan through ICHIGAN Groupwide Structural Reform Radical Reform of China Business FY2014 Forecast 31 Full-Year Forecast for FY2014 15/3 14/3 % Local Currency Difference from July Announcement 1H 2H Full year Net sales 770.0 762.0 +1.0% -2% -4.3-5.7-10.0 Domestic 367.0 377.3-2.7% -3% -6.4 +3.4-3.0 Overseas 403.0 384.8 +4.7% -1% +2.1-9.1-7.0 Operating Income 25.0 49.6-49.6% - -3.6-13.4-17.0 Ordinary Income 26.0 51.4-49.4% - -3.0-13.0-16.0 Extraordinary Income/Loss (net) 18.5-1.0 - - +4.4-0.4 +4.0 Net Income 30.0 26.1 +14.7% - +0.1-8.1-8.0 Overseas Sales Ratio 52.3% Operating Profitability 3.2% Forecast ROE 8.6% Exchange Rates USD 1 = JPY103.0 (+5%), EUR 1 = JPY 139.5 (+8%), CNY 1 = JPY 16.7 (+5%) Cash dividends Interim: JPY 10; Year-end: JPY 10 (plan) 32

FY2014: Summary of Status and Outlook Japan Aggressive marketing Americas Recovery of bareminerals and strong performance of NARS Sales recovery due to end of distribution center problems Europe Global brand SHISEIDO and fragrances performing well China Executing radical reform and optimizing store inventories Asia Optimizing store inventories 33 VISION2020 Plan to announce in mid-december 2014

Supplemental Data 1 FY2014: Breakdown of in 1H Operating Income ( ) 20.4 Lower marginal income due to lower sales -6.9 Foreign currency translation +0.6 Higher marketing costs -1.8 Breakdown Domestic: +2.0 Overseas: -3.8 Increased personnel expenses: -3.8 Breakdown Domestic: -3.3 Overseas: -0.4 Higher other expenses -0.2 Breakdown Domestic: +0.3 Overseas: -0.5 Lower costs of goods sold +2.5 10.9 2013/9 Operating Income 2014/9 Operating Income 36

Supplemental Data 2 Sales and Operating Income by Reportable Segment Domestic Cosmetics Business 14/9 13/9 % 160.0 168.9-8.9-5.3% Global Business 200.9 186.9 +13.9 +7.5% Others 4.8 4.7 +0.2 +3.3% Sales 365.7 360.5 +5.2 +1.4% Domestic Cosmetics Business 12.7 17.1-4.4-25.7% Global Business -2.8 2.0-4.8 - Others 1.0 0.9 0.1 +6.4% Elimination/ Corporate 0.0 0.4-0.3 - Operating Income 10.9 20.4-9.5-46.4% 37 Supplemental Data 3 Breakdown of SG&A Expenses by Domestic/Overseas 14/9 13/9 +:cost cut % Impact of Foreign Currency Exchange Excl. Impact of Foreign Currency Exchange +:cost cuts Domestic 37.5 39.5 +2.0-5.1% - +2.0 Overseas 46.9 39.4-7.5 +18.9% -3.7-3.8 Marketing Costs 84.4 79.0-5.4 +6.9% -3.7-1.8 Domestic 54.9 51.6-3.3 +6.5% - -3.3 Overseas 40.1 36.6-3.5 +9.6% -3.1-0.4 Personnel Expenses 95.1 88.2-6.8 +7.7% -3.1-3.8 Domestic 41.0 41.3 +0.3-0.8% - +0.3 Overseas 41.3 37.5-3.7 +10.0% -3.1-0.7 Other Expenses 82.3 78.8-3.4 +4.4% -3.1-0.4 Domestic 0.1 0.1 +/-0.0 +/-0.0% - +/-0.0 Overseas 4.6 4.4-0.2 +4.7% -0.4 +0.2 M&A-related Amortization Expenses 4.6 4.4-0.2 +4.7% -0.4 +0.2 Domestic 133.5 132.5-1.0 +0.8% - -1.0 Overseas 132.9 118.0-14.9 +12.6% -10.2-4.7 Total 266.4 250.5-15.9 +6.4% -10.2-5.7 38

Supplemental Data 4 Capital Expenditures, Depreciation Expenses, etc. 14/9 13/9 % 15/3 Estimate % Investment in Plant and Equipment, etc. * 12.4 14.0-1.6-11% 33.5 +3.9 +13% Property, Plant and Equipment 8.0 10.0-2.0-20% 20.8 +1.4 +7% Intangible Assets, etc. 4.4 4.0 +0.4 +9% 12.8 +2.5 +24% Depreciation 16.2 16.6-0.4-2% 34.3 +0.7 +2% Property, Plant and Equipment 8.5 8.8-0.3-3% 18.3-0.0-0% Intangible Assets, etc. 7.7 7.8-0.1-1% 16.0 +0.7 +5% R&D Expenses 6.6 6.6-0.0-0% 13.9 +0.3 +2% Advertising Expenses 23.4 22.6 +0.8 +4% 51.1 +1.8 +4% * Investments in capital expenditures; property, plant and equipment; intangible fixed assets (excluding goodwill); and long-term prepaid expenses 39