South Lakeland District Council - Quality of Life Survey 2014 Summary report

South Lakeland District Council - Quality of Life Survey 2014 Summary report South Lakeland District Council's Quality of Life Survey 2014 was undertaken with residents from across the South Lakeland district. A survey was sent to a random stratified sample of 4,482 households in South Lakeland and a reminder was sent half way through the fieldwork to those who had not responded. The fieldwork ran from 21 February to 28 March 2014. In total, 1,686 s were returned, giving an overall rate of 38%. Summary Health services (4), affordable decent housing (40%) and level of crime (34%) are thought to be the most important factors in making somewhere a good place to live. Road and pavement repairs (53%), affordable decent housing (3) and wage levels and local cost of living (29%) are thought to be the factors that most need improving in respondents' local areas. Around nine-tenths of respondents are satisfied with their local area as a place to live (88%) and with their home as a place to live (91%). Two-thirds of respondents (6) feel strongly that they belong to their immediate neighbourhood. The service respondents are most satisfied with is refuse collection (78%) followed by local tips/household waste recycling centres (68%) and recycling banks (6). Respondents are most dissatisfied with local bus services (2 dissatisfied) and sport/leisure facilities (18%). Refuse collection is seen as the most important service with half of respondents (52%) selecting it as one of the three most important services. A third of respondents (34%) agree that Cumbria County Council provides value for money. Two-fifths of respondents (42%) are satisfied with the way Cumbria County Council runs things. Around two-fifths (3) of respondents agree that they can trust Cumbria County Council to act in the best interests of the people of Cumbria. Two-fifths of respondents (40%) agree that South Lakeland District Council provides value for money. Almost half of respondents (48%) are satisfied with the way South Lakeland District Council runs things. Over two-fifths of respondents (43%) agree that they can trust South Lakeland District Council to act in the best interests of the people of Cumbria. All these figures show a significant improvement on the 2012 results. In general, respondents who are dissatisfied with the way South Lakeland District Council runs things are more likely to answer negatively to questions throughout the survey. Over half of respondents (5) disagree that they can influence decisions affecting their local area while over a quarter of respondents (29%) agree. Over two-fifths of respondents (4) agree that, by working together, people in their neighbourhood can influence decisions that affect their neighbourhood. Quality of Life Survey 2014 summary report 1

Three-fifths of respondents (60%) agree that their local area is a place where people from different backgrounds get on well together. This is a significant improvement on the 2012 when 5 of respondents agreed. Over half of respondents (54%) agree that the police and local council are dealing with anti-social behaviour and crime issues that matter in this area. The majority of residents do not see anti-social behaviour as a big problem in their local area. Almost two-fifths of respondents (38%) feel that their financial situation has got either a little worse or a lot worse in the past year. Almost two-fifths of respondents (38%) feel that the general economic situation in Cumbria has got either a little worse or a lot worse in the past year. Over three-quarters of respondents (78%) are satisfied with their life as a whole nowadays. Views on the local area Aspects of importance to local areas Respondents were asked what, from a list of 23 options, they think are the most important things in making somewhere a good place to live (up to a maximum of five things). As in 2012, health services is the most common (4). Affordable decent housing is now the second highest (40%) and level of crime is the third highest (34%). Areas in need of improvement Respondents were then asked to select, from the same list, up to five things that most need improving in their local area. Over half of respondents (53%) said road and pavement repairs are the thing that most needs improving. This was followed by affordable decent housing (3) and wage levels and local cost of living (29%). Chart 1 shows that affordable decent housing and road and pavement repairs are the main priority areas followed by job prospects and public transport, as these are the areas that are of high importance but most in need of improvement. Quality of Life Survey 2014 summary report 2

Chart 1 - Areas of importance and areas in need of improvement Health services Affordable decent housing The level of crime Job prospects Education provision Road and pavement repairs Public transport Clean streets Wage levels and local cost of living Parks and open spaces Cultural facilities (e.g. libraries, museums) Shopping facilities Facilities for older people Activities for teenagers (aged 13-19 years old) The level of traffic congestion Community activities Facilities for young children Sports and leisure facilities The level of pollution Facilities for disabled people Other Don't know /invalid 4 20% 40% 3 34% 3% 29% 2 2 4% 2 1 14% 13% 13% 19% 1 10% 10% 9% 10% 9% 10% 3% 8% 2% 0% 2% 1 9% 2 2 24% 23% 24% 2 53% 29% Most important Most needs improving All respondents: unweighted 1686, weighted 1208 Satisfaction with the local area Around nine-tenths of respondents (88%) are satisfied 1 with their local area as a place to live. The following table shows levels of overall satisfaction by Local Area Partnership (LAP) area. 1 'Satisfied' is defined as those who responded either 'very satisfied' or 'fairly satisfied'. Quality of Life Survey 2014 summary report 3

Table 1: How satisfied or dissatisfied are you with your local area as a place to live? By LAP area Satisfied Neither Dissatisfied 2 Total 88% 8% 3% 1% Low Furness and Ulverston 88% 0% High Furness 82% 2% 4% Grange and Cartmel 88% 4% 1% Central Lakes 88% 4% 2% Sedbergh and Kirkby Lonsdale 9 4% 0% 0% Kendal 8 10% 3% 1% South Westmorland 90% 1% 2% Upper Kent 93% 4% 2% 0% Satisfaction with home Nine-tenths of respondents (91%) are satisfied with their home as a place to live. The following table shows levels of overall satisfaction with home by LAP area. Table 2: And how satisfied or dissatisfied are you with your home as a place to live? By LAP area Satisfied Neither Dissatisfied Total 91% 3% 1% Low Furness and Ulverston 8 10% 3% 0% High Furness 82% 3% 14% 1% Grange and Cartmel 8 9% 4% 1% Central Lakes 90% 3% 2% Sedbergh and Kirkby Lonsdale 90% 0% Kendal 93% 4% 2% 1% South Westmorland 94% 2% 2% 2% Upper Kent 100% 0% 0% 0% 2 'Dissatisfied' is defined as those who responded either 'very dissatisfied' or 'fairly dissatisfied'. Quality of Life Survey 2014 summary report 4

Neighbourhood belonging Two-thirds of respondents (6) feel strongly 3 that they belong to their immediate neighbourhood. The following table shows levels of overall satisfaction with home by LAP area. Respondents living in Kendal are more likely to say that they do not strongly belong to their neighbourhood (3 answered either not very strongly or not at all strongly). Table 3: How strongly do you feel you belong to your immediate neighbourhood? By LAP area Strongly t strongly Don't know Total 6 29% 2% 2% Low Furness and Ulverston 69% 29% 1% 1% High Furness 70% 28% 0% 2% Grange and Cartmel 70% 2 1% 3% Central Lakes 68% 30% 0% 2% Sedbergh and Kirkby Lonsdale 80% 20% 0% 0% Kendal 60% 3 3% 1% South Westmorland 72% 21% 3% 4% Upper Kent 79% 1 4% 0% Your local public services Perceptions of council services Respondents were given a number of statements about local councils and asked to what extent they think they apply to the different councils in their area. South Lakeland District Council 52% of respondents agree a great deal or to some extent that South Lakeland District Council is working to make the area safer. 5 of respondents agree a great deal or to some extent that South Lakeland District Council is working to make the area cleaner and greener. 44% of respondents agree a great deal or to some extent that South Lakeland District Council promotes the interests of local residents. 42% of respondents agree a great deal or to some extent that South Lakeland District Council acts on the concerns of local residents. 3 'Strongly' is defined as those who responded either 'very strongly' or 'fairly strongly'. Quality of Life Survey 2014 summary report 5

49% of respondents agree a great deal or to some extent that South Lakeland District Council treats all types of people fairly. Cumbria County Council 4 of respondents agree a great deal or to some extent that Cumbria County Council is working to make the area safer. 43% of respondents agree a great deal or to some extent that Cumbria County Council is working to make the area cleaner and greener. This has decreased from the to the 2012 survey (4 in 2012). 34% of respondents agree a great deal or to some extent that Cumbria County Council promotes the interests of local residents. 31% of respondents agree a great deal or to some extent that Cumbria County Council acts on the concerns of local residents. 39% of respondents agree a great deal or to some extent that Cumbria County Council treats all types of people fairly. Satisfaction with council services Respondents were asked how satisfied or dissatisfied they are with a number of services provided or supported by South Lakeland District Council and Cumbria County Council. A new category has been added to the question for the 2014 survey recycling banks e.g. at supermarkets. The service with the highest level of satisfaction is refuse collection (78% either very satisfied or fairly satisfied) followed by local tips/household waste recycling centres (68%) and recycling banks (6). Respondents are most dissatisfied with local bus services (2 either very or fairly dissatisfied) and sport/leisure facilities (18%). The proportion of respondents who are satisfied with kerbside recycling has dropped from 64% in 2012 to 58% in 2014. te: Since 2012, kerbside plastic and cardboard collection has been trialled in a number of areas around Kendal and Burneside. In these areas, respondents are significantly more satisfied with the kerbside recycling service than those not in the trial area (6 satisfied compared to 5 satisfied). Quality of Life Survey 2014 summary report 6

Chart 2 - How satisfied or dissatisfied are you with each of the following services provided or supported by South Lakeland District Council and Cumbria County Council? Refuse collection 3 42% 8% 4% Local tips/household waste recycling centres 31% 3 4% Recycling banks e.g. at supermarkets 28% 39% 14% Parks and open spaces 18% 43% 20% Keeping public land clear of litter and refuse 13% 4 1 Kerbside recycling 22% 3 14% 10% Library/archives 1 38% 22% 11% Museums/galleries/theatres/concert halls 11% 31% 2 8% 13% 8% Local transport information 10% 29% 2 Adult education 9% 28% 2 22% Local bus services 11% 2 20% 1 10% 13% Sport/leisure facilities 2 2 14% 8% Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know All respondents: unweighted 1686, weighted 1208 Quality of Life Survey 2014 summary report 7

Importance of council services Respondents were asked to select the three services from the list provided that are the most important to them. Refuse collection is seen as the most important service with a quarter of respondents (2) selecting it as the most important and half of respondents (52%) selecting it as one of the three most important services. Chart 3 - Which of the public services listed are most important to you? Refuse collection 2 19% 8% Keeping public land clear of litter and refuse 21% 11% Local bus service 14% 11% 10% Parks and open spaces 8% 13% Kerbside recycling 11% 9% Sport/leisure facilities 3% Local tips/household waste recycling centres 3% 8% Museums/galleries/theatres/concert halls 3% 4% Local transport information 3% 4% Library/archives 3% Adult education 4% Recycling banks e.g. at supermarkets 3% 4% 8% 9% 11% 1st most important 2nd most important 3rd most important All respondents: unweighted 1686, weighted 1208 Quality of Life Survey 2014 summary report 8

Usage of council services Respondents were then asked how often they use a number of services provided or supported by South Lakeland District Council and Cumbria County Council. The table on the following page shows the detailed s to this question. In summary: 84% have used local tips/household waste recycling centres within the last year. 7 have used recycling banks (e.g. at supermarkets) within the last year. 61% have used local transport information within the last year. 5 have used local bus services within the last year. 4 have used sport/leisure facilities within the last year. 5 have used libraries/archives within the last year. 5 have used museums/galleries/theatres/concert halls within the last year. 78% have used parks and open spaces within the last year. 21% have used adult education within the last year. Quality of Life Survey 2014 summary report 9

Table 4: Please indicate how frequently you have used the following public services provided or supported by South Lakeland District Council and Cumbria County Council? Almost every day At least once a week About once a month Within the last 6 months Within the last year Longer ago Never used Doesn't apply/don't know Local tips/household waste recycling centres 1% 19% 33% 24% 8% 2% 4% Recycling banks e.g. at supermarkets 1% 2 2 1 3% Local transport information 2% 8% 1 23% 11% 8% 1 8% 8% Local bus services 13% 14% 10% 13% 20% 4% Sport/leisure facilities 3% 9% 11% 1 21% 10% 8% Libraries/archives 2% 10% 1 1 11% 1 1 Museums/galleries/theatres/concert halls 1% 3% 1 23% 14% 14% 1 8% Parks and open spaces 1 2 18% 11% 4% Adult education 1% 3% 2 33% 14% te: Since 2012, kerbside plastic and cardboard collection has been trialled in a number of areas around Kendal and Burneside. In these areas, respondents are significantly less likely to use local tips/household waste recycling centres once a week or more than those not in the trial area (10% compared to 21%). Similarly, respondents in the trial areas are less likely to use local tips/household waste recycling centres about once a month than those not in the trial area (2 compared to 34%). Quality of Life Survey 2014 summary report 10

Value for money Respondents were asked to what extent they agree or disagree that local councils provide value for money. Cumbria County Council A third of respondents (34%) agree 4 that Cumbria County Council provides value for money. This is a significant improvement on the 2012 when 28% of respondents agreed. The following table shows the s to this question by LAP area. Table 5: To what extent do you agree or disagree that Cumbria County Council provides value for money? By LAP area Agree Neither Disagree Don't know Total 34% 30% 20% 4% Low Furness and Ulverston 30% 31% 24% 11% High Furness 2 34% 2 9% 4% Grange and Cartmel 3 32% 21% 8% 3% Central Lakes 3 3 9% Sedbergh and Kirkby Lonsdale 31% 3 18% 4% Kendal 38% 23% 20% 1 3% South Westmorland 3 32% 1 Upper Kent 2 21% 40% 13% 0% 4 'Agree' is defined as those who responded either 'strongly agree' or 'tend to agree'. 11

South Lakeland District Council Two-fifths of respondents (40%) agree that South Lakeland District Council provides value for money. This is a significant improvement on the 2012 when 29% of respondents agreed. The following table shows the s to this question by LAP area. Table 6: To what extent do you agree or disagree that South Lakeland District Council provides value for money? By LAP area Agree Neither Disagree Don't know Total 40% 2 19% 11% 4% Low Furness and Ulverston 3 32% 21% 9% 3% High Furness 34% 30% 2 4% Grange and Cartmel 39% 28% 24% 3% Central Lakes 42% 2 1 10% Sedbergh and Kirkby Lonsdale 44% 2 14% 14% 0% Kendal 41% 22% 19% 13% 4% South Westmorland 4 24% 13% 11% Upper Kent 22% 2 40% 1% Parish/town council Just over a third of respondents (34%) agree that parish/town councils in their area provide value for money. Satisfaction with the way councils run things Respondents were asked to rate how satisfied they are with how local councils run things. Cumbria County Council Two-fifths of respondents (42%) are satisfied with the way Cumbria County Council runs things. This is a significant improvement on the 2012 when 3 of respondents were satisfied. The following table shows the s to this question by LAP area. Quality of Life Survey 2014 summary report 12

Table 7: And now taking everything into account, how satisfied or dissatisfied are you with the way Cumbria County Council runs things? By LAP area Satisfied Neither Dissatisfied Don't know Total 42% 28% 18% 8% 4% Low Furness and Ulverston 40% 2 23% 8% 3% High Furness 38% 2 24% 3% Grange and Cartmel 41% 30% 20% 4% Central Lakes 44% 28% 1 8% Sedbergh and 49% 31% 9% 9% 3% Kirkby Lonsdale Kendal 43% 2 18% 9% 3% South Westmorland 42% 31% 1 Upper Kent 2 33% 32% 10% 0% South Lakeland District Council Almost half of respondents (48%) are satisfied with the way South Lakeland District Council runs things. This is a significant improvement on the 2012 when 3 of respondents were satisfied. The following table shows the s to this question by LAP area. Respondents in the LAP area of Upper Kent are more likely to be dissatisfied with how South Lakeland District Council runs things (38%). Table 8: And now taking everything into account, how satisfied or dissatisfied are you with the way South Lakeland District Council runs things? By LAP area Satisfied Neither Dissatisfied Don't know Total 48% 2 18% 3% Low Furness and Ulverston 4 2 23% 0% High Furness 4 24% 2 2% 3% Grange and Cartmel 4 2 22% 4% 2% Central Lakes 51% 2 1 2% Sedbergh and Kirkby Lonsdale 52% 24% 1 9% 0% Kendal 49% 2 1 4% South Westmorland 51% 2 11% Upper Kent 23% 2 38% 11% 1% Parish/town council Two-fifths of respondents (42%) are satisfied with the way parish/town councils runs things. Quality of Life Survey 2014 summary report 13

Trust in local councils Cumbria County Council Just under two-fifths of respondents (3) agree that they can trust Cumbria County Council to act in the best interests of the people of Cumbria. This is a significant improvement on the 2012 when 31% of respondents agreed. The following table shows the to this question by LAP area. Table 9: To what extent do you agree or disagree that you can trust Cumbria County Council to act in the best interests of the people of Cumbria? By LAP area Agree Neither Disagree Don't know Total 3 28% 19% 11% Low Furness and Ulverston 30% 31% 23% 11% 4% High Furness 41% 33% 20% 2% 4% Grange and Cartmel 3 2 21% 11% Central Lakes 39% 31% 14% 10% Sedbergh and Kirkby Lonsdale 38% 40% 10% 10% 3% Kendal 41% 2 18% South Westmorland 38% 2 18% Upper Kent 2 32% 30% 11% 0% South Lakeland District Council Just over two-fifths of respondents (43%) agree that they can trust South Lakeland District Council to act in the best interests of the people of Cumbria. This is a significant improvement on the 2012 when 3 of respondents agreed. The following table shows the to this question by LAP area. Table 10: To what extent do you agree or disagree that you can trust South Lakeland District Council to act in the best interests of the people of Cumbria? By LAP area Agree Neither Disagree Don't know Total 43% 2 19% 9% 4% Low Furness and Ulverston 3 29% 22% 10% 2% High Furness 42% 31% 1 4% Grange and Cartmel 42% 23% 2 3% Central Lakes 4 28% 1 8% 2% Sedbergh and Kirkby Lonsdale 4 34% 11% 9% 0% Kendal 4 22% 1 9% South Westmorland 4 23% 1 9% Upper Kent 30% 22% 3 11% 1% Quality of Life Survey 2014 summary report 14

Parish/town council Just over two-fifths of respondents (44%) agree that they can trust local parish/town councils to act in the best interests of the people of Cumbria. Information Respondents were asked how well informed they feel about a number of areas. Respondents feel most informed about how their council tax is spent (60% feel either 'very well informed' or 'fairly well informed') and how to contact their local councillors (53%). Just over two fifths of respondents (43%) feel at least fairly well informed overall about local public services. The proportion of respondents who feel at least fairly well informed about how to complain about local public services has increased compared to the 2012 survey (31% in 2012, 38% in 2014). The table below shows the detailed s to this question. The net score is shown in the final column. Net score is the proportion of respondents who feel 'very well informed' or 'fairly well informed' minus the proportion of respondents who feel 'not very well informed' or 'not well informed at all'. While the net score for how council tax is spent and how to contact local councillors is positive, all other net scores are negative meaning more respondents feel uninformed than informed. Table 11: How well informed do you feel about each of the following? How your council tax is spent What standard of service you should expect from local public services How well local public services are performing How to complain about local public services What to do in the event of a largescale emergency e.g. flooding, human pandemic flu How to contact your local councillors Overall, how well informed do you feel about local public services Very well informed Fairly well informed t very well informed t well informed at all Don't know Net score 10% 50% 22% 10% 2% 28% 3 33% 13% -4% 4% 30% 39% 1 9% 4% -19% 4% 33% 31% 1 11% -9% 3% 20% 31% 28% 13% -3 41% 22% 13% 8% 4% 19% 4% 38% 32% 1 4% - Quality of Life Survey 2014 summary report 15

Local decision making Over half of respondents (5) disagree that they can influence decisions affecting their local area while over a quarter of respondents (29%) agree. The table below shows the to this question by LAP area. Table 12: Do you agree or disagree that you can influence decisions affecting your local area? By LAP area Agree Disagree Don't know Total 29% 5 2% Low Furness and Ulverston 19% 6 11% 2% High Furness 31% 58% 4% Grange and Cartmel 33% 5 9% 2% Central Lakes 3 48% 3% Sedbergh and Kirkby Lonsdale 3 50% 14% 2% Kendal 28% 58% 13% 1% South Westmorland 31% 51% 1 3% Upper Kent 21% 68% 11% 0% Over two-fifths of respondents (4) agree that by working together people in their neighbourhood can influence decisions that affect their neighbourhood. The following table shows the to this question by LAP area. Table 13: To what extent do you agree or disagree with the following statement: "By working together people in my neighbourhood can influence decisions that affect their neighbourhood?" By LAP area Agree Neither Disagree Total 4 29% 23% 2% Low Furness and Ulverston 41% 28% 29% 2% High Furness 4 22% 2 4% Grange and Cartmel 49% 21% 29% 2% Central Lakes 43% 39% 1 3% Sedbergh and Kirkby Lonsdale 59% 22% 18% 1% Kendal 42% 32% 23% 2% South Westmorland 52% 24% 22% 2% Upper Kent 29% 43% 2 3% Quality of Life Survey 2014 summary report 16

Respect and consideration Respondents were asked to what extent they agree or disagree that their local area is a place where people from different backgrounds get on well together. Three-fifths of respondents (60%) agree that their local area is a place where people from different backgrounds get on well together. This is a significant improvement on the 2012 when 5 of respondents agreed. The table below shows the to this question by LAP area. Table 14: To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? By LAP area Agree Disagree Too few people/all same background Don't know Total 60% 11% 1 2% Low Furness and Ulverston 5 13% 13% 14% 3% High Furness 6 11% 10% 1% Grange and Cartmel 60% 10% 13% 14% 3% Central Lakes 69% 10% 14% 1% Sedbergh and Kirkby Lonsdale 64% 1 1 0% Kendal 5 1 8% 21% 1% South Westmorland 64% 14% 3% Upper Kent 5 1 13% 1% Respondents were asked if, in the last year, they would say that they have been treated with respect and consideration by the NHS, Cumbria Police, South Lakeland District Council and Cumbria County Council. A large proportion of respondents answered 'don't know' to this question. Around half of respondents said they have been treated with respect and consideration at least most of the time by South Lakeland District Council (48% answered either 'all of the time' or 'most of the time'). This is a significant improvement on the 2012 when 40% of respondents said they had been treated with respect and consideration at least most of the time by South Lakeland District Council. Quality of Life Survey 2014 summary report 17

Chart 4 - In the last year, would you say that you have been treated with respect and consideration by the following public services...? NHS 40% 34% 10% 10% Cumbria Police 2 22% 3 South Lakeland District Council 21% 2 13% 28% 4% Cumbria County Council 1 24% 3 All of the time Most of the time Some of the time Rarely Never Don't know/no opinion All respondents: 2014 (unweighted 1686, weighted 1208) 2012 (unweighted 1447, weighted 747) Community safety Dealing with crime and anti-social behaviour Over half of respondents (54%) agree that the police and local council are dealing with anti-social behaviour and crime issues that matter in this area. This is a significant improvement on the 2012 when 50% of respondents agreed. The following table shows the to this question by LAP area. Table 15: To what extent do you agree or disagree that the police and local council are dealing with the anti-social behaviour and crime issues that matter in this area? Agree Neither Disagree Total 54% 34% 10% 3% Low Furness and Ulverston 52% 38% 3% High Furness 49% 3 14% 1% Grange and Cartmel 4 38% 14% 4% Central Lakes 61% 32% 2% Sedbergh and Kirkby Lonsdale 61% 3 2% 1% Kendal 5 28% 14% 2% South Westmorland 53% 3 3% Upper Kent 4 3 1 4% Quality of Life Survey 2014 summary report 18

Perceptions of anti-social behaviour Respondents were asked how much of a problem they think various types of anti-social behaviour in their local area are. The majority of respondents don't think any of the different types of anti-social behaviour listed are a big problem in their local area. Respondents are most likely to say that rubbish or litter lying around is a big problem in their local area (2 say that it is either a very big problem or a fairly big problem). The proportion of respondents who feel that teenagers hanging around the streets are a big problem has decreased compared to the 2012 survey (23% in 2012, 1 in 2014). Respondents in the LAP area of Kendal are more likely to feel that the following things are a big problem in their area: people being drunk or rowdy in public places (2), teenagers hanging around the streets (2), people not treating each other with respect and consideration (2) and vandalism, graffiti and other deliberate damage to property or vehicles (21%). The following table shows the detailed s to this question. Table 16: Thinking about this local area, how much of a problem do you think each of the following are...? A very big problem A fairly big problem t a very big problem t a problem at all opinion People not treating each other with respect and consideration 4% 44% 32% 3% isy neighbours or loud parties 3% 3 48% 3% 4% Teenagers hanging around the streets 4% 3 39% 4% Rubbish or litter lying around 18% 4 23% 2% 4% Vandalism, graffiti and other deliberate damage to property or vehicles 4% 9% 41% 39% 3% 4% People using or dealing drugs 2 38% 14% 4% People being drunk or rowdy in public places 4% 3 3 Abandoned or burnt out cars 1% 1% 14% 70% 9% Views of CCTV Respondents were asked whether they agree or disagree with a number of statements about close circuit television (CCTV). Respondents were more likely to agree with the positive statements about CCTV than the negative statements. Over four-fifths of respondents (84%) agree that CCTV helps the police with investigations, over two-thirds of respondents (68%) agree that CCTV deters crimes and three-fifths of respondents (59%) agree that CCTV makes them feel safer. Quality of Life Survey 2014 summary report 19

The proportion of respondents who agree that CCTV deters crime has increased compared to the 2012 survey (61% in 2012, 68% in 2014). The proportion who agree that CCTV makes them feel safer has also increased (53% in 2012, 59% in 2014). The proportion of respondents who disagree that CCTV just moves problems elsewhere has increased (31% disagreed in 2012, 3 disagree in 2014). Chart 5 - Close circuit television (CCTV) is used to record footage using a camera in public places to improve safety and deter crime. Please indicate whether you agree or disagree with the following statements. CCTV helps the police with investigations 41% 43% CCTV deters crime 22% 4 14% 8% CCTV makes me feel safer 22% 38% 20% 10% CCTV just moves problems elsewhere 1 2 2 11% CCTV is an invasion of privacy 9% 23% 29% 24% There are too many CCTV cameras 24% 2 23% Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know/can't say All respondents: unweighted 1686, weighted 1208 Local economy Financial situation Respondents were asked how they felt their financial situation and also the general economic situation in Cumbria had changed in the past year. Almost two-fifths of respondents feel that their financial situation has got worse in the past year (38% answered either 'a little worse' or 'a lot worse'). This is an improvement on the result from the 2012 survey when 4 of respondents felt their financial situation had got worse in the previous year. Almost two-fifths of respondents (38%) feel that the general economic situation in Cumbria has got worse in the past year. Again, this is an improvement on the result from the 2012 Quality of Life Survey 2014 summary report 20

survey when 63% of respondents felt the general economic situation in Cumbria had got worse. Chart 6 - How have the following changed in the past year...? Your financial situation 14% 38% 2 4% The general economic situation in Cumbria 28% 2 1 A lot better A little better The same A little worse A lot worse Don't know/no opinion All respondents: unweighted 1686, weighted 1208 The following tables show the s to these questions by LAP area. Table 17: How has your financial situation changed in the past year? By LAP area Better Same Worse Don't know Total 1 38% 38% 3% 4% Low Furness and Ulverston 20% 34% 40% 3% 3% High Furness 20% 3 38% 1% Grange and Cartmel 13% 4 3 3% 3% Central Lakes 1 40% 40% 2% 2% Sedbergh and Kirkby Lonsdale 14% 3 40% 4% Kendal 21% 3 38% 3% 2% South Westmorland 11% 41% 38% 1% 8% Upper Kent 14% 41% 34% 4% Quality of Life Survey 2014 summary report 21

Table 18: How has the general economic situation in Cumbria changed in the past year? By LAP area Better Same Worse Don't know Total 14% 28% 38% 1 Low Furness and Ulverston 14% 24% 42% 1 High Furness 13% 31% 3 13% Grange and Cartmel 1 30% 33% 1 Central Lakes 18% 33% 32% 14% 3% Sedbergh and Kirkby Lonsdale 8% 30% 32% 19% 11% Kendal 11% 29% 41% 14% 4% South Westmorland 1 23% 38% 18% Upper Kent 14% 22% 32% 2 Change in spending behaviours Respondents were asked how their spending on a range of items had changed in the past year. Four-fifths of respondents (82%) say their spending on household utilities has gone up in the past year with two-fifths (41%) saying it has gone up a lot. Three-quarters of respondents (7) say their spending on food/drink has gone up in the past year. Chart 7 - How has your spending on the following changed in the past year? Household utilities (gas, electricity, oil etc) 41% 40% 9% 3% Food/drink 34% 43% 14% 3% Vehicle fuel costs (petrol, diesel etc) 38% 34% 9% 10% Travel costs (bus, train etc) 23% 29% 13% 2 Leisure activities (eating out, cinema, gym etc) 14% 32% 24% 14% Holidays 1 21% 23% 22% Rent/mortgage 1 34% 34% Up a lot Up a little The same Down a little Down a lot Don't know/not applicable All respondents: unweighted 1686, weighted 1208 Quality of Life Survey 2014 summary report 22

Job/career prospects Respondents were asked a number of questions about their job/career prospects. A large proportion of respondents answered don't know/not applicable to these questions. Over a third of respondents (3) feel confident 5 about their own job/career prospects and a third (34%) feel confident that they have the skills they need for the future labour market. The proportion of respondents who feel confident they can access the training and learning they need in the local area has improved compared to the 2012 survey (18% in 2012, 23% in 2014). The proportion who feel confident about job/career prospects for young people in their local area has also improved ( in 2012, 10% in 2014). Chart 8 - How confident are you about the following...? Your own job/career prospects 9% 2 4% 34% That you have the skills you need for the future labour market That you can access the training and learning you need in the local area 8% 20% 2 14% 11% 4% 10% 3 39% Job/career prospects for young people in your local area 9% 19% 31% 19% 1 Very confident Fairly confident Neither confident nor unconfident Fairly unconfident Very unconfident Don't know/not applicable All respondents: unweighted 1686, weighted 1208 5 'Confident' is defined as those who responded either 'very confident' or 'fairly confident'. Quality of Life Survey 2014 summary report 23

Satisfaction with life nowadays Respondents were asked to rate their satisfaction with their life as a whole nowadays. Over three-quarters of respondents (78%) are satisfied with their life while 9% are dissatisfied. One in ten (11%) are neither satisfied nor dissatisfied. Health Assessment of general health Respondents were asked to assess their health in general. Just under three-quarters of respondents said their health is good (71% answered either 'very good' or 'good') while a fifth (20%) said their health is fair and 4% said their health is poor (either very poor or poor ). Participation in physical activity Respondents were asked how often they take part in moderate to high intensity physical activity that lasts for 30 minutes or more and increases their breathing rate, for example going for a walk, swimming, gentle exercise or doing some form of sport. Over half of respondents (5) do this at least three times a week with a fifth (21%) exercising daily. A fifth (20%) exercise once a week and one in ten respondents (11%) exercise more than once a month but less than once a week. One in twenty respondents () say they never take part in moderate to high intensity physical activity. Quality of Life Survey 2014 summary report 24