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INSURANCE SUPERVISION DEPARTMENT INSURANCE SECTOR IN SERBIA First Quarter Report 2018

National Bank of Serbia Contents: 1 Insurance market... 4 1.1 Market participants... 4 Insurance undertakings... 4 Other market participants... 4 1.2 Insurance portfolio structure... 5 1.3 Balance sheet total and balance sheet structure... 7 Balance sheet total... 7 Structure of assets... 8 Structure of liabilities... 8 2 Performance indicators... 9 2.1 Capital adequacy... 9 2.2 Quality of assets... 10 2.3 Investment of technical provisions... 10 2.4 Profitability... 11 2.5 Liquidity... 11 3 Motor third party liability... 12 4 Conclusion... 12 2

Insurance Sector in Serbia First Quarter Report 2018 List of abbreviations mn bn Q1 Q3 million billion first quarter (1 January 31 March) three quarters in one year (1 January 30 September) 3

National Bank of Serbia 1 Insurance market 1 1.1 Market participants Insurance undertakings At end-q1 2018, the insurance market in Serbia comprised 21 insurance undertakings, down by two 2 compared to the corresponding period a year earlier. Seventeen undertakings engaged in insurance activities only and four in reinsurance activities. Of the insurance undertakings, four were exclusive life insurers, seven exclusive non-life insurers, while six provided both life and non-life insurance. The breakdown by ownership shows that of the 21 insurance undertakings, 16 are in majority foreign ownership. At end-q1 2018, foreign-owned insurance companies, which entered the market based on greenfield licences, continued to record a dominant share of 90.7% in life insurance premium, 63.1% in non-life insurance premium, 77.3% of total assets and 68.4% of total employment. Chart 1.1.1 Structure of insurance undertakings in Serbia by ownership (in Q1 2018) Chart 1.1.2 Balance sheet total of insurance undertakings in Serbia by ownership (in Q1 2018) Italy,France, Croatia, Netherland,Ireland, CzechRep, Russia 33.3% Serbia 23.8% Netherland 23.9% France,Croatia, Ireland,CzechRep, Russia Serbia 6.8% 22.7% Slovenia 19.0% Austria 23.8% Italy 7.4% Slovenia 5.4% Austria 33.6% Source: National Bank of Serbia. Other market participants In addition to insurance undertakings, the market consisted of 19 banks, eight financial lessors and one public postal operator, all of which are licensed for agency 1 The Report is based on data that insurance undertakings are obliged to submit to the NBS, but their accuracy was not verified by the NBS on-site examinations. When analysing the insurance market, it should be borne in mind that changes presented in the Report are calculated relative to data for insurance undertakings which were licensed in Q1 2017. 2 One non-life insurer and one life insurer joined the third insurance undertaking in Q3 2017. 4

Insurance Sector in Serbia First Quarter Report 2018 operations, 90 legal entities (carrying out insurance brokerage/agency services), 88 insurance agents (natural persons entrepreneurs) and 6,658 active certified agents/brokers in insurance. 1.2 Insurance portfolio structure Total premium generated from the insurance business in Q1 2018 came at RSD 24.7 bn (EUR 209 mn or USD 257 mn), 3 which is an increase of 2.4% from a year earlier. The share of non-life insurance in total premium was 77.5%. Life insurance decreased its share from 23.7% in Q1 2017 to 22.5% in the same period of the current year, due to a 2.7% fall in life insurance premium relative to Q1 2017. Chart 1.2 Total premium according to the types of insurance (in Q1 2017 and Q1 2018, in %) 17.1 23.7 16.5 22.5 7.7 Q1 2017 8.5 Q1 2018 23.6 23.4 27.9 29.1 Property insurance Full coverage motor vehicle insurance Life insurance Motor vehicle liability Other non life insurance Source: National Bank of Serbia. The insurance premium structure by insurance type in Q1 2018 somewhat resembled that recorded in the same period in 2017, with MTPL insurance accounting for the largest share of total premium (29.1%). Unlike in Q1 2017, when life insurance followed right after MPTL insurance, in Q1 2018, owing to the fall in life insurance premium, their place was taken by the insurance of property against fire and other hazards and other property insurance (23.4%), followed by life insurance (22.5%) and motor vehicle insurance kasko (8.5%). Non-life insurance premium rose by 4.0% in Q1 2018 relative to the same period in 2017. MTPL insurance premium rose by 6.8%, property insurance premium by 1.3%, premium for full coverage motor vehicle insurance ( kasko ) expanded by 12.8%, while accident insurance premium recorded a fall of 34.7%. 3 At the NBS middle exchange rate as at 31 March 2018. 5

National Bank of Serbia Accident insurance, including, inter alia, compulsory types of insurance such as passenger insurance in public transport and insurance of employees from injuries at work and professional illnesses, accounted for 3.3% of total premium in Q1 2018. The share of voluntary health insurance premium showed an increase from 3.8% in Q1 2017 to 4.9% in Q1 2018, and a nominal growth of 30.8%. Three insurance undertakings covered more than two-thirds of the market. Observed by the total and non-life insurance premiums, accounting for 79.1% and 81.6% respectively of those categories of premiums of all insurance undertakings, there was no change in the ranking of the top five insurance undertakings in Q1 2018 relative to Q1 2017. However, observed by life insurance premiums, which account for 81.8% of total life insurance premiums, there was a change in the ranking of the top five insurance undertakings. The Herfindahl Hirschman index, calculated by summing up the squares of the respective market shares or, in this case, balance sheet totals of all insurance undertakings, points to moderate market concentration. At end-q1 2018 the HHI was 1,305. 4 Table 1.2 Ranking list of five largest insurance undertakings (RSD mn, %) 31.03.2017 31.03.2018 Amount Share Rank Amount Share Rank Ranking change by total premiums Dunav 6682 27.7 1 6923 28.0 1 - Generali 5151 21.3 2 5636 22.8 2 - DDOR 2873 11.9 3 2870 11.6 3 - Wiener 2772 11.5 4 2671 10.8 4 - Triglav 1382 5.7 5 1454 5.9 5 - by non-life premiums Dunav 6339 34.4 1 6407 33.4 1 - Generali 3481 18.9 2 3655 19.1 2 - DDOR 2586 14.0 3 2454 12.8 3 - Wiener 1327 7.2 4 1795 9.4 4 - Triglav 1267 6.9 5 1321 6.9 5 - by life premiums Generali 1670 29.2 1 1981 35.6 1 - Wiener 1446 25.3 2 876 15.8 2 - Grawe 678 11.9 3 757 13.6 3 - Dunav 342 6.0 6 516 9.3 4 increase DDOR 286 5.0 7 415 7.5 5 increase Source: NBS. 4 HHI up to 1,000 indicates that there is no market concentration; 1,000 1800 indicates moderate concentration; above 1,800 indicates high concentration. 6

Insurance Sector in Serbia First Quarter Report 2018 1.3 Balance sheet total and balance sheet structure Balance sheet total Balance sheet total of insurance and reinsurance undertakings increased at end-q1 2018 to RSD 245.3 bn (EUR 2,072 mn or USD 2,553 mn), 5 up by 7.8% relative to end- Q1 2017. Chart 1.3.1 Balance sheet total of insurance undertakings (as at 31/03/2018, in RSD mn) DDOR, 18258 DDOR Re, 1080 Generali Re, 2982 Merkur, 3939 Sogaz, 1664 Triglav, 8018 Grawe, 26973 Dunav, 41134 Globos, 887 Societe Gen, 3274 Wiener Re, 6150 Dunav Re, 6095 Milenijum, 4589 Wiener, 35981 AMS, 4664 Generali, 58687 Sava nl, 3496 Uniqa nl, 6653 Energoprojekt, 1032 Sava l, 803 Uniqa l, 8990 Source: National Bank of Serbia. In terms of the industry s balance sheet total, there was no change in the ranking of the top five insurance undertakings, which in Q1 2018 accounted for 79.0% of the total. Table 1.3 Ranking list of five largest insurance undertakings by balance sheet total (RSD mn, %) 31.03.2017 31.03.2018 Amount Share Rank Amount Share Rank Generali 54318 25.6 1 Dunav 37530 17.7 2 Wiener 30550 14.4 3 Grawe 24892 11.7 4 DDOR 17317 8.2 5 Source: NBS. 586 87 411 34 359 81 269 73 182 58 Ranking change 25.6 1-18.0 2-15.7 3-11.8 4-8.0 5-5 At the NBS middle exchange rate as at 31 March 2018. 7

National Bank of Serbia Structure of assets As at 31 March 2018, assets of insurance and reinsurance undertakings comprised mostly debt securities available for sale (48.8%), fixed income debt securities (12.2%) and debt securities recognised at fair value through income statement (2.0%), followed by: property, plant and equipment (7.4%), receivables (7.4%), cash and short-term deposits (5.3%), equities (0.4%) and other. 6 When compared to the same period of the previous year, we can conclude that, on the one hand, the dominant share of debt securities available for sale increased at the rate of 18.4%, recording growth in nominal terms, while on the other hand, the share of real estate in total assets continued to decrease. Chart 1.3.2 Structure of assets (as at 31/03/2017 and 31/03/2018) Еquitiy securities 0.4% Cash and short-term deposits Receivables 5.2% Debt 7.1% securities at fair value 3.9% Remaining 16.2% Q1 2017 Real estates 8.1% Fixed income debt securities 14.7% Debt securities available for sale 44.5% Еquitiy securities 0.4% Remaining 16.5% Cash and short-term deposits 5.3% Debt Receiva-securitiebles at fair value 7.4% 2.0% Q1 2018 Real estatesfixed income 7.4% debt securities 12.2% Debt securities available for sale 48.8% Source: National Bank of Serbia. Structure of liabilities At end-q1 2018, technical provisions accounted for 68.6% and capital for 23.0% of total liabilities. Capital amounting to RSD 56.0 bn recorded growth at the rate of 10.0% as compared to Q1 of the previous year, while technical provisions with the amount of RSD 166.8 bn recorded growth of 6.4%, the most significant portion relating to mathematical reserves, with the growth rate of 5.5%. 6 This comprises: intangible investments, goodwill, software and other rights, participating interests, other long-term financial investments (with the exception of fixed income debt securities), other long-term assets, deferred tax assets, inventories, non-current assets held for sale, other securities within financial investments, other short-term financial investments, added value tax, prepayments and accrued income and technical provisions borne by the coinsurance and reinsurance. 8

Insurance Sector in Serbia First Quarter Report 2018 Technical provisions recorded interrupted growth in both nominal and real terms. Chart 1.3.3 Structure of liabilities (in %) 100 90 80 Remaining Capital Remaining Capital 70 60 50 40 30 20 10 Tecnical reserves Tecnical reserves 0 1Q 2017 1Q 2018 Mathematical reserve Unearned premiums Outstanding claims reserves Other technical reserves Capital Remaining Source: National Bank of Serbia. 2 Performance indicators 2.1 Capital adequacy The solvency of insurance undertakings depends on the sufficiency of technical provisions for undertaken obligations and on meeting the conditions related to capital adequacy, which have been established as the ratio of the required and available solvency margin. The available solvency margin of the insurance sector (insurance and reinsurance undertakings) in Serbia as at 31 March 2018 amounted to RSD 41.7 bn, and the required solvency margin to RSD 16.9 bn. The main capital adequacy indicator (the ratio of the available to required solvency margin) was 223.9% for all non-life insurers and 276.9% for all life insurers in Serbia. 9

National Bank of Serbia Chart 2.1 Ratio of available solvency margin to required solvency margin of insurance undertakings 300% 250% 200% 150% 2017 100% Q1 2018 50% 0% Undertakings engaged primarily in non-life insurance non-life insurance Undertakings engaged primarily in life insurance life insurance Source: National Bank of Serbia. 2.2 Quality of assets The share of intangible investments, real estates, investment in non-tradable securities and receivables (as types of assets with possible difficulties in collectability) in total assets of undertakings engaged primarily in non-life insurance, i.e. the ratio of assets of lower marketability, came at a satisfactory 18.5% at end-q1 2018, compared to 17.9% at end-2017. For undertakings engaged primarily in life insurance, this indicator edged down from 1.7% at end-2017 to 1.5% at end-q1 2018. The ratio was changed due to a drop in the said types of assets. 2.3 Investment of technical provisions In order to protect the interests of the insured and third damaged parties and to ensure timely payment of damage claims, insurance undertakings need not only allocate adequate technical provisions, but also invest these assets so as to ensure that their real value is maintained and increased, so that the undertaken obligations may be fully and timely met, both at present and in the future period. To be able to meet its liabilities, an undertaking must invest its assets taking due account of the risk profile and risk tolerance limits (qualitative and quantitative), by pursuing its investment policy. Non-life insurance technical provisions of all insurance undertakings in Serbia in Q1 2018 were mostly invested in government securities (71.8%), bank deposits and cash (12.2%), real estate (6.0%) and insurance premium receivables (2.5%). 10

Insurance Sector in Serbia First Quarter Report 2018 Life insurance technical provisions were mostly invested in government securities (96.7%), followed by bank deposits and cash (1.9%). Chart 2.3 Structure of investment of technical reserves 100% non-life insurance 100% life insurance 80% 80% 60% 60% 40% 40% 20% 20% 0% 2016 2017 Q1 2018 0% 2016 2017 Q1 2018 Other Real estate Government securities Premium receivables Bank deposits and cash 2.4 Profitability A measure of profitability of an insurance undertaking is the combined ratio (the sum of incurred losses and expenses divided by the premium earned). A ratio below 100% indicates that an undertaking is able to cover damage claims and expenses out of the premium written, while a ratio above 100% means that in premium pricing it takes into account the potential income received from investments in the financial and real estate markets, which exposes it to market risks. In undertakings primarily engaged in non-life insurance, the combined ratio declined from 90.2% in Q1 2017 to 87.1% in Q1 2018. The favourable trend of this ratio resulted from the faster growth of the net earned premium relative to the growth of the sum of net claims and insurance administration expenses. 2.5 Liquidity To be able to meet its liabilities, an insurance undertaking must ensure an assetliability maturity match and make sure its assets are marketable and of adequate quality. As the size and timing of individual damage claims cannot be predicted, an insurance undertaking must carefully plan the composition of its assets in order to be able to meet first its liabilities under damage claims, and then all other liabilities. 11

National Bank of Serbia Liquid assets to liquid liabilities ratio 7 for the insurance sector (insurance and reinsurance undertakings) stood at 161.2% in Q1 2018, up from 151.9% in Q1 2017. The movements of this ratio suggest that liquid assets were sufficient to timely service short-term liabilities in the insurance sector. 3 Motor third party liability At end-q1 2018, 10 insurance undertakings engaged in compulsory MTPL insurance unchanged from the same period last year. 8 The MTPL premium rose by 6.8% in Q1 2018 relative to the same period a year earlier. Portfolio concentration in this segment was slightly lowered, as three insurance undertakings with the largest share in the MTPL premium accounted for 68.6% of the market in Q1 2018, as opposed to 69.6% in the same period last year. 4 Conclusion The comparison of indicators between Q1 2018 and the same quarter in 2017 points to the following changes: - a total of 21 insurance undertakings operate in Serbia, down by two undertakings than in the same period of the previous year, while employment in the sector dipped by 0.3% to 10,886 persons; - the insurance sector balance sheet total rose by 7.8% to RSD 245.3 bn; - capital increased by 10.0% to RSD 56.0 bn; - technical provisions gained 6.4%, coming at RSD 166.8 bn, and were fully invested in prescribed types of assets, both in life and non-life insurance; - total premium gained 2.4% and came at RSD 24.7 bn; - the share of non-life insurance was dominant in total premium, equalling 77.5%. Non-life insurance premium rose by 4.0%, with MTPL insurance, property insurance and full coverage motor vehicle insurance going up 6.8%, 1.3% and 12.8% respectively; - Life insurance reduced their share in total premium from 23.7% to 22.5%, recording a nominal fall of 2.7%. 7 For the purposes of this Report, liquid assets comprise: financial investments, cash and deposits with banks and other long-term financial investments, while liabilities refer to: short-term liabilities, accrued costs and deferred revenues, outstanding claims and other technical provisions in insurance up to one year. 8 In the observed period, one non-life insurance undertaking discontinued offering MTPL insurance services (having joined another insurance undertaking), while one composite insurance undertaking started offering those services. 12

Insurance Sector in Serbia First Quarter Report 2018 - Measured by the Herfindahl Hirschman index, the market concentration is moderate. Insurance regulations adopted in late 2014 and the first half of 2015 laid the legislative ground for a significant step forward of the Serbian insurance sector to that of the EU, with a view to ensuring the level of protection of insured persons in Serbia equivalent to that in the EU. Since the EU applied the Solvency I regime at the time of drafting the above mentioned regulations, the domestic framework was Solvency I- compliant, while incorporating some requirements of Solvency II, in accordance with the level of development of the Serbian insurance market. Accordingly, it may be said that Solvency 1½ regime is currently in force in Serbia. To be exact, domestic regulations have implemented certain Solvency II provisions pertaining to the qualitative requirements under Pillar 2 (governance system comprising four key functions: risk management, system of internal controls, internal audit and actuarial function, as well as own risk and solvency assessment ORSA, risk-based supervision, fit and proper requirements in licensing of supervised entities, etc.). Completing the first phase of strategic activities aimed at implementing the new methodological framework compliance analysis, implementing current activities, which are integral to the second phase impact assessment, and moving to the harmonisation of the regulatory framework, as the third phase, will ensure that by the time Serbia accesses the EU, its insurance sector will have achieved full compliance with the EU rules, i.e. even greater stability and beneficiary protection. 13