WORKING WITH THE PAYMENT CENTER SECTION 1: ACCESSING THE PAYMENT CENTER Access mystar at https://mystar.sfccmo.edu with Chrome, Firefox, Internet Explorer 10 or Internet Explorer 11. Important Note: At this time, Microsoft Edge is not compatible nor are some older version of browsers. Select the Student tab and choose Payment Center. 1 P age 9/21/2016 Last Updated on
After selecting the Payment Center link, a pop up bar might prevent the new window from opening. Look for messages or options that prevent the Payment Center from displaying. Many times, as shown below, you can select options on the pop up bar to allow pop ups for a site. If you continue to have problems opening the Payment Center window, right click on the Payment Center link and choose Open Link in New Tab. This will allow the Payment Center browser window to open in a new tab. Important Note: If you select the Payment Plan and a window asking for your Student ID number and Pin# displays (shown to the right), close mystar and all the browser windows then attempt this process again. 2 P age 9/21/2016 Last Updated on
SECTION 2: ENROLL IN A PAYMENT PLAN 1) After selecting the Payment Center link, choose Enroll Now under the Payment Plans option in the menu bar. 2) Under the Plan Enrollment section, select the term you are enrolling for the payment plan from the View Payment Plans for Term drop down box. 3 P age 9/21/2016 Last Updated on
3) Review the payment plan options, and click the Continue button. a) FAFSA Pending Plans: The $25 payment plan setup fee is charged to the student account. b) Monthly Payment Plans: The $25 payment plan setup fee and any applicable down payment will be processed upon enrollment in the payment plan. c) Students will have holds on their accounts until ALL payments for the semester have been completed. d) Students who enroll in monthly payment plans to hold their class schedule while waiting for their FAFSA to arrive must contact the SFCC Business Office once their FAFSA arrives if they wish to cancel their monthly payment plan. 4) After selecting continue, click the Display Payment Schedule button. 4 P age 9/21/2016 Last Updated on
5) After reviewing the Payment Schedule, select Continue to open the Select Payment Method tab. The payment schedule reflects the current account information (prior to any financial aid paying on the account). Payment plans recalculate each morning, and payment amounts will change as account balances change (i.e., Campus Store charges, financial aid payments). Email notices are sent to your SFCC email account when payment amounts change. 6) Click the Payment Method dropdown box. 5 P age 9/21/2016 Last Updated on
7) If this is the first time enrolling in a payment plan through the MySTAR Payment Center, choose either New Electronic Check or New Credit Card from the drop down box. If using a debit card, choose the new credit card option. If returning to the Payment Center, choose an existing payment method. Complete the applicable fields and continue. This process will save your information for future uses. 8) Review the transaction details and if everything looks correct, submit to confirm the payment. There is a onepage or two page agreement statement based on payment method that should be reviewed. Once submitted successfully, a red message stating Your card information has been saved. will appear as shown below. If this message does not appear after the webpage has processed, the payment plan enrollment process is not complete. Review the information and re submit. 6 P age 9/21/2016 Last Updated on
SECTION 3: STATEMENTS (ESTATEMENTS) Statements referred to as estatements are loaded into the mystar Payment Center after paper copies have been mailed. Email notifications and text messages are sent to inform you that an estatements has been loaded into mystar. To access the estatements, log into the mystar Payment Center and select the estatements option in the menu bar. 1. To make a payment, select the Payments option from the menu bar then choose Make a Payment. 7 P age 9/21/2016 Last Updated on
2) Select either the Amount due or Pay by term radio button. Clicking the Pay by term radio button will result in the payment posting to the term(s) chosen. 3) Enter the amount of the payment(s) you are wanting to make in the appropriate box(es). 8 P age 9/21/2016 Last Updated on
4) Click on the Payment method: drop down box. If a payment method has been previously saved, it will appear in the drop down box. Otherwise, choose either Electronic Check or Credit Card. Review Section 2 for details on setting up a payment method. 5) After selecting the previously saved Payment method (created in Section 2) in the pulldown menu, review the confirmation page and click Submit Payment. 6) A message with the confirmation number will appear indicating the payment has been processed successfully. Print the page as needed for your records. 9 P age 9/21/2016 Last Updated on
7) A receipt with the payment details will be emailed to your SFCC email account that looks similar to the message below. If any issues or concerns occur through this process, please contact the Business Office. 10 P age 9/21/2016 Last Updated on