drugstore.com inc. Reports Record Second Quarter 2007 Results

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drugstore.com inc. Reports Record Second Quarter 2007 Results Highest Revenues and Gross Margins in Company History Driven by Strong OTC Sales Growth BELLEVUE, Wash., Jul 25, 2007 (BUSINESS WIRE) -- drugstore.com, inc. (Nasdaq:DSCM), a leading online provider of health, beauty, vision, and pharmacy products, today announced its financial results for the second quarter ended July 1, 2007. The company reported record quarterly net sales of $110.4 million, driven by accelerated over-the-counter (OTC) sales growth of 22% year-over-year and a net loss of $3.0 million, or $0.03 per share. The company achieved all-time high gross margins of 22.7% and record positive adjusted EBITDA of approximately $2.0 million, representing a 24% increase over prior year. Adjusted EBITDA is a non-gaap financial measure defined as earnings before interest, taxes, depreciation, and amortization of intangible assets and non-cash marketing expense, adjusted to exclude the impact of stock-based compensation expense. "In the second quarter, we reported record sales, gross margins and adjusted EBITDA, while generating positive operating cash flow," said Dawn Lepore, chief executive officer and chairman of the board of drugstore.com, inc. "This success is a testament to our focused strategy and our improved business model. During the quarter, our Beauty.com business grew by 52% year-over-year, reflecting our positioning of the company beyond the drugstore, as a leading provider of all health, wellness, and beauty needs to our customers." "Our record performance was accomplished while investing in a number of key business drivers to accelerate the growth of the business. During the second quarter, we continued to ramp up drop ship and introduced over 1,000 new SKUs to our site and we expect to continue to add hundreds more each month. We are improving execution and capacity of our distribution center, adding alternative payment options, developing an enhanced internal search tool and preparing for the launch of our redesigned Beauty.com site. These ongoing initiatives will modestly impact the third quarter, but we believe will lead to breakout fourth quarter results and adjusted EBITDA in the range of $8.5 million to $11.0 million for 2007," concluded Ms. Lepore. GAAP net loss for the second quarter of 2007 was $3.0 million, or $0.03 per share, compared to a net loss of $2.2 million, or $0.02 per share, for the second quarter of 2006. The second quarter losses include $2.5 million and $1.6 million, in non-cash stock-based compensation expense for 2007 and 2006, respectively. Outlook for Third Quarter 2007 For the third quarter of 2007, the company is targeting net sales in the range of $109 million to $111 million, a net loss in the range of $3.0 million to $3.5 million, and adjusted EBITDA in the range of $1.5 million to $2.0 million. For the full year of 2007, the company is targeting net sales in the range of $450 million to $460 million, a net loss in the range of $8.5 million to $11.0 million, and adjusted EBITDA in the range of $8.5 million to $11.0 million. Financial and Operational Highlights for the Second Quarter of 2007 (All comparisons are made to the second quarter of 2006) Key Financial Highlights: -- Total contribution margin dollars increased by over 16%. -- Gross margin increased 70 basis points to a record high of 22.7%. -- Total orders grew by approximately 12% to 1.5 million, while contribution margin dollars per order grew by roughly 4% to approximately $12. -- OTC order volumes grew by approximately 20%. -- Cash, cash equivalents and marketable securities were $38.9 million at quarter end.

-- Operating cash flow for the quarter was $3.1 million. Net Sales Summary: -- OTC net sales grew by 22% to $57.5 million. -- Mail-order pharmacy net sales were down 29% to $12.5 million, while contribution margin dollars increased by 22%. -- Local pick-up pharmacy net sales were up approximately 5% to $26.6 million. -- Vision net sales grew approximately 11% to $13.8 million. -- Average net sales per order were $75. Average net sales per order were up slightly for OTC at $57, slightly down for mailorder pharmacy at $160, up slightly for local pick-up pharmacy at $105, and up by 9% to $99 for vision. -- Net sales from repeat customers(1) represented 82% of net sales. Key Customer Milestones: -- We have served approximately 9.1 million customers since inception, including 341,000 new customers in the second quarter. -- The number of active customers(2) grew by 10% to 2.4 million. -- The average annual spend per active customer(2) was $182. (1) Net sales from repeat customers exclude Weil-related CNS net sales and reflect only the activity of customers making purchases through the Web sites of drugstore.com and its subsidiaries. (2) Active customer base reflects those customers who have purchased at least once within the last 12 months. Both the active customer base (a trailing 12-month number) and average annual spend per active customer exclude net sales and orders generated by the company's CNS fulfillment relationship with Weil, and reflect only the activity of customers making purchases through the Web sites of drugstore.com and its subsidiaries. Conference Call Investors, analysts, and other interested parties are invited to join the drugstore.com(tm) quarterly conference call on Wednesday, July 25, 2007 at 5:00 p.m. ET (2:00 p.m. PT). To participate, callers should dial 800-257-3401 (international callers should dial 303-262-2143) five minutes beforehand. Investors may also listen to the conference call live at www.drugstore.com (under Corporate Information), by clicking on the "audio" hyperlink. A replay of the call will be available through Friday, July 27, 2007 at 800-405-2236 (enter pass code 11093297#) or internationally at 303-590-3000 (enter pass code 11093297#) beginning two hours after completion of the call. Non-GAAP Measures To supplement the consolidated financial statements presented in accordance with GAAP, drugstore.com, inc. uses the non- GAAP measure of adjusted EBITDA, defined as earnings before interest, taxes, depreciation, and amortization of intangible assets and non-cash marketing expenses, adjusted to exclude the impact of stock-based compensation expense. This non- GAAP measure is provided to enhance the user's overall understanding of the company's current financial performance. Management believes that adjusted EBITDA, as defined, provides useful information to the company and to investors by excluding certain items that may not be indicative of the company's core operating results. In addition, because drugstore.com, inc. has historically provided adjusted EBITDA measures to investors, management believes that including adjusted EBITDA measures provides consistency in the company's financial reporting. However, adjusted EBITDA should not be considered in isolation, or as a substitute for, or as superior to, net income/loss, cash flows, or other consolidated loss or cash flow data prepared in accordance with GAAP, or as a measure of the company's profitability or liquidity. Although adjusted EBITDA is frequently used as a measure of operating performance, it is not necessarily comparable to other similarly titled captions of other companies due to differences in methods of calculation. Net income/loss is the closest financial measure prepared by the company in accordance with GAAP in terms of comparability to adjusted EBITDA. A reconciliation of adjusted EBITDA to net loss is included with the financial statements attached to this release. About drugstore.com, inc.

drugstore.com, inc. (NASDAQ: DSCM) is a leading online provider of health, beauty, vision, and pharmacy products. The drugstore.com(tm) online store provides a convenient, private, and informative shopping experience that encourages consumers to purchase products essential to healthy, everyday living. The online store offers thousands of brand-name personal health care products at competitive prices; a full-service, licensed retail pharmacy; and a wealth of health-related information, buying guides, and other tools designed to help consumers make informed purchasing decisions. Consumers can personalize their shopping experiences with shopping lists, e-mail reminders for replenishing regularly used products, and private e-mail access to pharmacists for questions. drugstore.com, inc. has been awarded the Verified Internet Pharmacy Practice Sites (VIPPS) certification by the National Association of Boards of Pharmacy (NABP) as a fully licensed facility exercising competent, safe pharmacy practices in compliance with federal and state laws and regulations. The financial results contained in this press release are preliminary and unaudited. In addition, this press release contains forward-looking statements regarding future events or the future financial and operational performance of drugstore.com, inc. Words such as "target," "expect," "believe," "may," "will," "plan," "focus," "lead," "develop," "prepare," "continue," "would," "should," and similar expressions, are intended to identify forward-looking statements. Forward-looking statements are based on current expectations, are not guarantees of future performance and involve assumptions, risks, and uncertainties. Actual performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such differences could include, among other things: effects of changes in the economy, changes in consumer spending, fluctuations in the stock market, changes affecting the Internet, online retailing and advertising, difficulties establishing our brand, and building a critical mass of customers, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, risks related to business combinations and strategic alliances, possible tax liabilities relating to the collection of sales tax, consumer trends, the level of competition, seasonality, the timing and success of expansion efforts, changes in senior management, risks related to systems interruptions, possible governmental regulation and the ability to manage a growing business. Additional information regarding factors that potentially could affect the business, financial condition and operating results of drugstore.com, inc. is included in the company's periodic filings with the SEC on Forms 10-K, 10-Q and 8-K. drugstore.com, inc. expressly disclaims any intent or obligation to update any forwardlooking statement, except as otherwise specifically stated by it. drugstore.com, inc. Consolidated Statements of Operations (in thousands, except share and per share data) (unaudited) Three Months Ended Six Months Ended --------------------------- July 1, July 2, July 1, July 2, 2007 2006 2007 2006 Net sales $ 110,412 $ 102,436 $ 220,177 $ 206,545 Costs and expenses: (1)(2) Cost of sales 85,317 79,945 170,379 161,834 Fulfillment and order processing 10,656 10,239 21,630 20,416 Marketing and sales 7,872 6,322 15,961 15,299 Technology and content 4,475 4,003 9,190 7,945 General and administrative 5,157 4,025 9,866 8,319 Amortization of intangible assets 306 531 750 1,061 Total costs and expenses 113,783 105,065 227,776 214,874 Operating loss (3,371) (2,629) (7,599) (8,329)

Interest income, net 356 436 806 843 Net loss $ (3,015) $ (2,193) $ (6,793) $ (7,486) Basic and diluted net loss per share $ (0.03) $ (0.02) $ (0.07) $ (0.08) ============ ============ ============ ============ Weighted average shares outstanding used to compute basic and diluted net loss per share 95,006,512 93,136,203 94,753,321 93,052,927 (1) Set forth below are the amounts of stock-based compensation by operating function recorded in the Statements of Operations: Fulfillment and order processing $ 186 $ 154 $ 461 $ 375 Marketing and sales 372 257 786 581 Technology and content 285 262 643 534 General and administrative 1,693 880 3,077 1,766 $ 2,536 $ 1,553 $ 4,967 $ 3,256 ============ ============ ============ ============ (2) Set forth below are the amounts of depreciation by operating function recorded in the Statements of Operations: Fulfillment and order processing $ 457 $ 386 $ 920 $ 780 Marketing and sales 1 1 2 1 Technology and content 1,347 1,049 2,670 2,002 General and administrative 106 112 210 223 $ 1,911 $ 1,548 $ 3,802 $ 3,006 ============ ============ ============ ============ SUPPLEMENTAL INFORMATION: Gross Profit and Gross Margin Information: Three Months Ended Six Months Ended --------------- (In thousands, unless July 1, July 2, July 1, July 2, otherwise indicated) 2007 2006 2007 2006 Net sales $110,412 $102,436 $220,177 $206,545 Cost of sales 85,317 79,945 170,379 161,834

Gross profit $ 25,095 $ 22,491 $ 49,798 $ 44,711 Gross margin 22.7% 22.0% 22.6% 21.6% SUPPLEMENTAL INFORMATION: Segment Information: Three Months Ended Six Months Ended --------------- July 1, July 2, July 1, July 2, 2007 2006 2007 2006 Net sales: Over-the-Counter (OTC) $ 57,527 $ 47,254 $113,789 $ 96,260 Mail-order pharmacy 12,451 17,405 25,929 35,705 Local pick-up pharmacy 26,639 25,329 53,112 49,542 Vision 13,795 12,448 27,347 25,038 $110,412 $102,436 $220,177 $206,545 Cost of sales: Over-the-Counter (OTC) $ 40,810 $ 32,633 $ 80,461 $ 67,296 Mail-order pharmacy 10,466 14,968 21,779 30,813 Local pick-up pharmacy 23,566 22,721 47,168 44,309 Vision 10,475 9,623 20,971 19,416 $ 85,317 $ 79,945 $170,379 $161,834 Gross profit: Over-the-Counter (OTC) 16,717 14,621 33,328 28,964 Mail-order pharmacy 1,985 2,437 4,150 4,892 Local pick-up pharmacy 3,073 2,608 5,944 5,233 Vision 3,320 2,825 6,376 5,622 $ 25,095 $ 22,491 $ 49,798 $ 44,711 Gross margin: Over-the-Counter (OTC) 29.1% 30.9% 29.3% 30.1% Mail-order pharmacy 15.9% 14.0% 16.0% 13.7% Local pick-up pharmacy 11.5% 10.3% 11.2% 10.6% Vision 24.1% 22.7% 23.3% 22.5% 22.7% 22.0% 22.6% 21.6% Variable order costs: Over-the-Counter (OTC) $ 5,180 $ 4,385 $ 10,548 $ 8,713 Mail-order pharmacy 952 1,588 2,073 3,190 Local pick-up pharmacy 1,101 1,038 2,189 2,030 Vision 651 648 1,298 1,309 7,884 7,659 16,108 15,242 Contribution margin: Over-the-Counter (OTC) $ 11,537 $ 10,236 $ 22,780 $ 20,251 Mail-order pharmacy 1,033 849 2,077 1,702 Local pick-up pharmacy 1,972 1,570 3,755 3,203 Vision 2,669 2,177 5,078 4,313 $ 17,211 $ 14,832 $ 33,690 $ 29,469

SUPPLEMENTAL INFORMATION: Reconciliation of Net Loss to Adjusted EBITDA (See Note 3 below): Three Months Ended Six Months Ended ----------------- (In thousands, unless July 1, July 2, July 1, July 2, otherwise indicated) 2007 2006 2007 2006 ---------- --------- ---------- --------- Net loss $(3,015) $(2,193) $(6,793) $ (7,486) Amortization of intangible assets 306 531 750 1,061 Amortization of non-cash marketing 573 572 1,145 1,145 Stock-based compensation 2,536 1,553 4,967 3,256 Depreciation 1,911 1,548 3,802 3,006 Interest income, net (356) (436) (806) (843) ---------- --------- ---------- --------- Adjusted EBITDA $ 1,955 $ 1,575 $ 3,065 $ 139 ========== ========= ========== ========= NOTE 3: Supplemental information related to the company's adjusted EBITDA for the three and six months ended July 1, 2007 and July 2, 2006 is presented for informational purposes only and is not prepared in accordance with generally accepted accounting principles. Adjusted EBITDA is defined as earnings before taxes, depreciation, and amortization of intangible assets and non-cash marketing expense, adjusted to exclude the impact of stock-based compensation expense. SUPPLEMENTAL INFORMATION: Reconciliation of Forecasted Q3 2007 and FY 2007 Net Loss Range to Forecasted Q3 2007 and FY 2007 Adjusted EBITDA Range Range Calculated As: (In thousands, unless otherwise indicated) Three Months Ended Twelve Months Ended September 30, 2007 December 30, 2007 ----------------- Range High Range Low Range High Range Low ---------- --------- ---------- --------- Net loss $(3,000) $(3,500) $(8,500) $(11,000) Amortization of intangible assets 250 250 1,250 1,250 Amortization of non-cash marketing 575 575 2,300 2,300 Stock-based compensation 2,400 2,400 9,500 9,500 Depreciation 2,200 2,200 8,100 8,100 Interest income, net (425) (425) (1,650) (1,650) ---------- --------- ---------- --------- Adjusted EBITDA $ 2,000 $ 1,500 $11,000 $ 8,500 ========== ========= ========== ========= drugstore.com, inc. Consolidated Balance Sheets (in thousands, except share data) ASSETS July 1, December 31, 2007 2006 (unaudited) (audited)

Current assets: Cash and cash equivalents $ 11,057 $ 13,393 Marketable securities 27,865 27,246 Accounts receivable, net of allowances 36,262 36,688 Inventories 25,429 26,469 Prepaid marketing expenses 2,290 2,290 Other current assets 2,840 2,615 Total current assets 105,743 108,701 Fixed assets, net 19,903 18,293 Other intangible assets, net 4,626 5,376 Goodwill 32,202 32,202 Prepaid marketing expenses and other 2,605 3,750 Total assets $ 165,079 $ 168,322 =========== ============ LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable $ 55,926 $ 57,507 Accrued compensation 4,632 4,841 Accrued marketing expenses 3,160 3,661 Other current liabilities 1,213 1,292 Current portion of long-term debt 3,040 3,949 Total current liabilities 67,971 71,250 Long-term debt, less current portion 1,935 1,839 Deferred income taxes 945 945 Other long-term liabilities 1,466 1,610 Stockholders' equity: Common stock, $.0001 par value, stated at amounts paid in: Authorized shares - 250,000,000 Issued and outstanding shares - 95,327,445 and 94,335,027 as of July 1, 2007 and December 31, 2006, respectively 849,926 843,026 Accumulated other comprehensive loss (30) (7) Accumulated deficit (757,134) (750,341) Total stockholders' equity 92,762 92,678 Total liabilities and stockholders' equity $ 165,079 $ 168,322 =========== ============ drugstore.com, inc. Consolidated Statements of Cash Flows (in thousands) Three Months Ended Six Months Ended -------------- July 1, July 2, July 1, July 2, 2007 2006 2007 2006 (unaudited) Operating activities: Net loss $ (3,015) $(2,193) $ (6,793) $ (7,486)

Adjustments to reconcile net loss to net cash provided by (used in) operating activities: Depreciation 1,911 1,548 3,802 3,006 Amortization of marketing and sales agreements 573 573 1,145 1,145 Amortization of intangible assets 306 531 750 1,061 Stock-based compensation 2,536 1,553 4,967 3,256 Other, net (6) 9 (6) 13 Changes in: Accounts receivable 748 (1,858) 426 (2,772) Inventories 391 (469) 1,040 3,312 Prepaid marketing expenses and other 343 175 (225) 364 Accounts payable, accrued expenses and other liabilities (690) 97 (2,514) (4,789) Net cash provided by (used in) operating activities 3,097 (34) 2,592 (2,890) Investing activities: Purchases of marketable securities (12,706) (2,033) (19,852) (12,906) Sales and maturities of marketable securities 11,441 1,825 19,216 15,300 Purchases of fixed assets (2,954) (1,975) (5,130) (3,326) Net cash used in investing activities (4,219) (2,183) (5,766) (932) Financing activities: Proceeds from exercise of stock options and employee stock purchase plan 1,270 366 1,933 617 Borrowings on line of credit - - 300 - Principal payments on capital lease and term loan obligations (718) (589) (1,395) (1,174) Net cash provided by (used in) financing activities 552 (223) 838 (557) Net decrease in cash and cash equivalents (570) (2,440) (2,336) (4,379) Cash and cash equivalents, beginning of period 11,627 18,352 13,393 20,291 Cash and cash equivalents, end of period $ 11,057 $15,912 $ 11,057 $ 15,912 ========= ======== ========= ========= SOURCE: drugstore.com, inc.

drugstore.com, inc. Investor Relations: Brinlea Johnson or Chris Danne, 415-489-2189 brinlea@blueshirtgroup.com or chris@blueshirtgroup.com Copyright Business Wire 2007 News Provided by COMTEX