Reliance Mutual Insurance Society. Directors Report to With Profits Policyholders and Report of the With Profits Actuary

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Reliance Mutual Insurance Society Directors Report to With Profits Policyholders and Report of the With Profits Actuary 1st January 2016 to 31st December 2016 Page 1 of 5

Introduction This is the report of the Directors of Reliance Mutual Insurance Society to the with profits policyholders of the Society on the management of the with profits business during 2016. Background The Society maintains a set of Principles and Practices of Financial Management (PPFM) that sets out the way in which with profits business of the Society will be managed. The PPFM is available directly from the Society or from the web-site at https://www.reliancemutual.co.uk/aboutus/with-profits/ As a result of various acquisitions between 2004 and 2007 and the 2012 Scheme of Arrangement ( Scheme ), the Society s business is divided across five sub-funds: The Ordinary Sub Fund ( OSF ); and With Profits Sub-Funds No. 1, 2, 4 and 6 ( WPSF1, 2, 4 and 6 ). The Ordinary Sub Fund (OSF) contains all the Society s unit-linked and non-profit, non-linked business, including that originally written by other companies. In addition, OSF contains some with profits policies written on a unitised basis, where there are provisions to apply market value adjustment factors. However, the investment risks in these policies are reinsured to WPSF6. With profits Sub Fund 1 (WPSF1) comprises all the with profits business written by the Society and with profits business, principally in the industrial branch, that was originally written by other companies, all of which were acquired prior to 1972. With profits Sub Fund 2 (WPSF2) comprises the former Criterion Life Assurance with profits fund. With profits Sub Fund 4 (WPSF4) comprises the former Time Assurance Retirement Annuity with profits fund. With profits Sub Fund 6 (WPSF6) comprises the former Hearts of Oak Friendly Society with profits policies. Each of the sub-funds is operated on a standalone basis with all the surplus distributed in each of the with profits sub-funds being allocated to the with profits policies in the sub-fund. WPSF1 is also entitled to receive a proportion of the future surplus on the non-profit business transferred to OSF on the effective date of the Scheme or pay to OSF the same proportion of any deficit that may arise on this business. All the with profits sub-funds are closed to new business. Page 2 of 5

Opinion of the Directors of Reliance Mutual Insurance Society The Directors have reviewed the management of the with profits funds. It is the Directors opinion that throughout 2016 the funds were managed in accordance with the PPFM. It is the Directors opinion that the exercise of discretion during 2016 was appropriate took full account of policyholders reasonable expectations and maintained fairness between different categories of policy and policyholder. Roles and Responsibilities The Board of Reliance Mutual has established a sub-committee, the Fair Member Benefits Committee (FMBC), with the role of making recommendations to the Board to ensure that all members, both with profit and non-profit, are treated fairly when financial management decisions are made. The Committee comprises three non-executive directors and the chief executive and meetings are held with the With Profits Actuary and the Chief Actuary in attendance. The Terms of Reference of the FMBC are available directly from the Society or can be found on the web-site at https://www.reliancemutual.co.uk/members/corporategovernance/ The With Profits Actuary (WPA), Geoff Ross, has a statutory duty to advise the Board when it exercises its discretion in the management of the with profits funds. The WPA must also make an independent report to the with profits policyholders. His report should state whether, in his opinion, this report and the discretion exercised during 2016 may be regarded as having taken the interests of the with profits policyholders into account in a reasonable and proportionate manner. Exercise of Discretion Regular Bonuses In March 2016, the Board declared new reversionary bonus rates, for those policies where regular bonuses may be added, to take effect from 1 st January 2016. Reversionary bonus rates were unchanged from the previous declaration in March 2015. The PPFM describes the considerations taken into account when deciding upon reversionary bonus rates. With Profits Payouts For some types of policies final payouts are enhanced by the payment of a final bonus. In March 2016 new final bonus scales, which took effect from 1st April 2016, for WPSF1, 2, 4 and 6 were declared based on the financial results at the end of 2015. Final bonus scales were also reviewed in November 2016, with changes taking effect from 1 December 2016. WPSF1 final bonus rates were reduced by about 4% in April, by reflecting the reduction in the value of the business in OSF during 2015. The rates were reduced again in December 2016 as a result of a further decline in the value of the business in OSF arising from reflecting the impact of the Society s strategic review, with the fall in final bonus rates being restricted to a maximum of 15% in line with the PPFM. Page 3 of 5

WPSF2 final bonus rates were increased in both April and December reflecting investment markets during 2015 and resulted in rates increasing by 15% in April and by a further 10% in December. WPSF4 was also favourably impacted and payouts were increased by 15% in April compared with the previous year. Rates were unchanged in December. Nonguaranteed bonuses for annuities in payment were left unchanged. Final bonus rates in WPSF6 were reduced slightly in April, followed by a significant increase in November arising from favourable investment markets. Final bonus rates on unitised with profits policies also reduced in April and then increased again in December. Investment Strategy Section 3 of the PPFM lists the Principles and Practices that are followed by the Society in deciding upon the investment strategy for the Society. During 2016, as a result of the Society s decision to outsource investment management, equity exposure in WPSF2, 4 and 6 is now achieved through investment in the Schroder Reliance Mutual Balanced Fund whilst WPSF1 achieves its exposure through investment in the Vanguard FTSE All-Share tracker fund. Business Risk In October 2015, the Board decided to undertake a strategic review to consider the options for continuing the purpose of the Society. It was determined that the best interests of members were likely to be served by seeking a partner to stabilise the capital position and reduce the ongoing costs of the Society. This was pursued through 2016 and a sale and purchase agreement with Life Company Consolidation Group (LCCG) was signed in February 2017. This will involve the demutualisation of the Society and the Board proposes to recommend this to members in due course. Changes to the PPFM There were no changes made to Principles during 2016 but a change was made to Practices which took effect from 1 st April 2016. This allowed for a change from an asset share to a bonus reserve valuation approach in deriving final bonuses in WPSF1, as well as referencing the outsourcing of investment management for the Society in late 2015. Page 4 of 5

Report to with profits policyholders by the With Profits Actuary Purpose The Principles and Practices of Financial Management ( PPFM ) for Reliance Mutual Insurance Society ( the Society ) is a detailed document that sets out how the Society manages its with profits business. The PPFM may be viewed on the Society s web-site. The Society has discretion in a number of areas, such as the amount of surplus assets that should be earmarked for paying bonuses, setting bonuses, policy payouts and surrender values, and in addressing any competing or conflicting rights between different classes of with profits policyholder. The purpose of this report is to give my opinion, as required by the rules of the Financial Conduct Authority, as to whether the Society has taken the interests of the with profits policyholders into account in a reasonable and proportionate manner in exercising this discretion during 2016. I confirm that this report takes account of the guidance requirements of the Actuarial Profession and the Financial Reporting Council. Conclusion In my opinion, the Society has taken the interests of its with profits policyholders into account in a reasonable and proportionate manner in exercising discretion during 2016. My opinion is based on the information the Society provided to me regarding its activities in 2016. I confirm that I have had full access to and discussion of the available information. Geoffrey Ross Fellow of the Institute of Actuaries With Profits Actuary March 2017 Page 5 of 5