List. August 1 st 2018 on. As from. MUFG Bank (Europe) R1.3

Similar documents
List of Prices and Services Corporate Customers

List of Prices and Services

List of Prices and Services

FEES AND SERVICES Version: October 30th 2018

Terms and Conditions for Direct Debit for Corporate Customers

TERMS AND CONDITIONS. for SEPA Direct Debit for Corporate Clients

2.2. Eligibility for the Service. The Client understands and agrees that in order to be able to use the Service:

2.2. The client understands and agrees that in order to execute payments by SEPA direct debit:

Terms and Conditions for Payments by Direct Debit under the SEPA Core Direct Debit Scheme

General Conditions. Corporate

How to complete a payment application form (NI)

List of Prices and Services

New Relationship Service Fee - 20 EUR (one-time) Relationship Maintenance Fee - 20 EUR (yearly) Business Accounts

Relationship Maintenance Fee - 1 EUR (monthly) Business Accounts

SEPA Single Euro Payments Area

List of charges and services

Single Euro Payments Area 2

Terms and Conditions for Credit Transfers Version amended 13 January 2018

List of Prices and Services

Banking services tariff. For corporate clients

Banking Services Tariff. For Corporate Clients

List of Prices and Services

Terms and Conditions for credit transfers the execution of customers' credit transfer orders shall be subject to the following terms and conditions

International Services tariff

International Hints and Tips

LENDING FACILITIES Hire Purchase (HP) 1% % on a case by case basis (fee set by AgriFinance Ltd)

Price List of Nordea Bank CONTENT. Corporate customer Effective from 1 June 2015

Price List of Nordea Bank Private customer Effective from 1 June 2015

LENDING FACILITIES Hire Purchase (HP) 1% % on a case by case basis (fee set by AgriFinance Ltd)

Corporate Customer Conditions for Payment Services

Rates and Charges. Effective from 19 May 2017

PAYMENTS... 4 Incoming payments Outgoing payments... 4 International payments Other payment services... 4

Business packages. Business packages. Business pricelist. Pricelist for business customer. Business packages. Monthly maintenance fee

List of interest rates, taxes and fees for private individuals Effective since

Contents. Price List of Luminor Bank Private customer Effective from February 1 st, 2019

Fee Information Document

Daily banking package Gold

DANSKE BANK A/S LATVIA BRANCH PRICELIST FOR LEGAL CUSTOMERS

List of charges and services

Approved by Management committee of Danske Bank A/S Latvia branch (Meeting No 17/2017 from 24 April 2017) Effective from 1 of July 2017

Spain France. England Netherlands. Wales Ukraine. Republic of Ireland Czech Republic. Romania Albania. Serbia Israel. FYR Macedonia Latvia

INFORMATION SHEET BUSINESS "MULTICURRENCY CURRENT ACCOUNT INFORMATION ON THE BANK

Fee Information Document

Customer Accounts Personal Through 24X7 Credit Transfers between accounts Free of Charge Free of Charge Ledger Fees

Tariffs for Transaction Services

Eligibility? Activities covered? Clients covered? Application or notification required? N/A N/A N/A N/A N/A N/A N/A

SEPA. Frequently Asked Questions

General Business Conditions

Schedule of International Transaction Charges

Terms and Conditions for Credit Transfers

PRICE LIST. Valid since TABLE OF CONTENT. TALLINN BUSINESS BANK and TBB LEASING Ltd.

Overview of main costs for ING Luxembourg banking products for Wholesale Banking clients

PRICE LIST. Valid since TABLE OF CONTENT. TALLINN BUSINESS BANK and TBB LEASING Ltd.

Approach to Employment Injury (EI) compensation benefits in the EU and OECD

The European Union Savings Tax Directive. An historic guide

You may find it useful to view the UK social and labour law summary overview (PDF, 99kb, 24 pages).

General Business Conditions (As amended on July, 15, 2014)

INFORMATION SHEET "BUSINESS MULTICURRENCY CURRENT ACCOUNT FOR NON-ITALIAN RESIDENT INFORMATION ON THE BANK

FACT SHEET. Automatic exchange of information (AEOI)

GENERAL BUSINESS TERMS & CONDITIONS

FCCC/SBI/2010/10/Add.1

Price List BANCO FINANTIA, SA

UNICREDIT BULBANK TERMS AND CONDITIONS FOR BANKS

EU BUDGET AND NATIONAL BUDGETS

Guidelines compliance table

Fee Schedule. Effective 13 January 2018

PRESS RELEASE. The relative importance of each of the main payment instruments continued to vary widely across EU countries in 2013 (see the Annex).

Debtor Information Document. (Including Terms of Use for Italy)

ECC-Net: Travel App. A new mobile application for European consumers when travelling abroad

TARIFF. In force as of Investment Services in Financial instruments

EIOPA Statistics - Accompanying note

Overview of the General Fees for ING Luxembourg S.A. banking products for Individuals Private Banking and Business clients.

EIOPA Statistics - Accompanying note

EU-28 RECOVERED PAPER STATISTICS. Mr. Giampiero MAGNAGHI On behalf of EuRIC

EIOPA Statistics - Accompanying note

Pre-contractual information on Contracts for Financial Services entered into via Distance Selling

European Advertising Business Climate Index Q4 2016/Q #AdIndex2017

Version September Creating smart SEPA Solutions. A convenient and secure way to make payments. SEPA Direct Debit for Consumers

REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS

CASH MANAGEMENT CONDITIONS F O R C O R P O R A T E C L I E N T S

FACT SHEET. Automatic exchange of information (AEOI)

What You Should Know Payment Services Directive 2

Terms and Conditions for Direct Debit Collection Version amended January 13, 2018

Information for MEDIA

WIRE TRANSFER GUIDE RECEIVING WIRE TRANSFERS

Business customers, independent contractors, self-employed professionals and associations

Retail customers Main banking fees as of 1 July, 2018

Summary of key findings

Composition of capital IT044 IT044 POWSZECHNAIT044 UNIONE DI BANCHE ITALIANE SCPA (UBI BANCA)

Implementation of the EBIC Common Principles on Bank Account Switching a), 2010

Price List for private customers

Payments via Unitel & Corporate Netbank Request for Transfer Customer tariff effective from 1 October 2017

Payments via Unitel & Corporate Netbank Request for Transfer Customer tariff effective from 1 January 2017

Report Penalties and measures imposed under the UCITS Directive in 2016 and 2017

Retail customers Main banking fees as of 1 January, 2019

Information to Support Your Account. (Including Cut-off Times and Tariffs)

Non-XIS Return for 2015: Business not processed through Xchanging or via the Lloyd s Direct Reporting process

Live Long and Prosper? Demographic Change and Europe s Pensions Crisis. Dr. Jochen Pimpertz Brussels, 10 November 2015

Tariff Brochure for Transaction Services

Banking Guidance Note No. 3 Provision Of Cross-Border Services

Transcription:

List This is an English translation for your reference and convenience only. The binding version is always a the German version of the Preis- und Leistungsverzeichnis of Prices and Services Corporate Customers As from August 1 st 2018 on

Contents: GENERAL INFORMATION ON THE BANK... 3 A PRICES FOR SERVICE IN STANDARDIZED BUSINESS WITH... 5 CORPORATE CUSTOMERS... 5 1. CASH ACCOUNTS... 5 2. SAVING ACCOUNTS... 5 3. SAVING BONDS... 5 4. SPECIAL SERVICES IN CREDIT BUSINESS... 5 5. BANK INQUIRIES... 5 6. GUARANTEES / AVAL... 6 7. SAFES / ITEMS FOR SAFEKEEPING... 6 8. TRAVEL FUNDS... 6 9. OTHER FEES... 6 B PRICES AND SPECIFICATIONS FOR PAYMENT SERVICES AND CHEQUE TRANSACTION FOR CORPORATE CUSTOMERS. 7 1. CASH WITHDRAWALS AND CASH DEPOSITS... 7 2. REMITTANCES... 7 2.1. Outgoing remittances... 7 2.2. Incoming remittances... 10 3. DIRECT DEBITS... 11 3.1. Honouring SEPA core and SEPA business-to-business direct debits... 11 3.2. Direct debit collection... 11 4. CHEQUES... 12 4.1. Issued cheques... 12 4.2. Presented cheques (cheque collection)... 12 C PRICES FOR SECURITIES SERVICES... 13 D EXCHANGE RATE FOR FOREIGN CURRENCY TRANSACTION... 13 E OUT-OF-COURT SETTLEMENT OF DISPUTES OR POSSIBILITY OF COMPLAINTS... 14 The bank may determine at its own discretion the fee charged for services provided upon the request or in the presumed interests of the customer which are not included in this List of Prices and Services and which, in the circumstances, can only be expected against payment of fee ( 315 of German Civil Code). 2

General Information on the bank Official bank name and address MUFG Bank (Europe) N.V. Germany Branch Breite Str. 34 40213 Dusseldorf Communications with the bank Dusseldorf MUFG Bank (Europe) N.V. Germany Branch Breite Str. 34 40213 Dusseldorf Tel: +49-211-3667-0 Fax: +49-211-3667-433 Hamburg MUFG Bank (Europe) N.V. Germany Branch ABC-Straße 19 20354 Hamburg Tel: +49-40-3499-0 Fax: +49-40-3499-244 Frankfurt am Main MUFG Bank (Europe) N.V. Germany Branch Junghofstr. 24 60311 Frankfurt am Main Tel: +49-69-713749-0 Fax: +49-69-713749-20 Munich MUFG Bank (Europe) N.V. Germany Branch Nymphenburger Straße 3c 80335 Munich Tel: +49-89-225354 Fax: +49-89-220860 Competent supervisory authorities De Nederlandsche Bank N.V. (Dutch Central Bank), Postbus 98, 1000 AB Amsterdam, The Netherlands Bundesanstalt für Finanzdienstleistungsaufsicht (Federal Financial Supervisory Authority), Graurheindorfer Straße 108, 53117 Bonn, Germany. BaFin registered number: 149177 Entry in German Commercial Register MUFG Bank (Europe) N.V. Germany Branch Amtsgericht Dusseldorf HRB 82502 3

Contractual language Contractual language for the bank s business relationship with customers is German. Bank business days The bank carries out the business operations required for the execution of transactions on all working days, with the exception of: Saturdays Christmas Eve (December 24) New Year s Eve (December 31) Rosenmontag (carnival in Duesseldorf) Fronleichnam Allerheiligen Due to the regional differences in German public holidays (Allerheiligen, Fronleichnam) and Carnival (Rosenmontag) MUFG Bank (Europe) N.V. Germany Branch, Hamburg remains open. On those days, business operations for Hamburg s customers will continue with the exception of non-urgent SEPA payments. Also incoming payments (except SEPA payments), processed automatically for all customers, will be credited to customers current accounts. Deposit guarantee scheme Deposits are protected by the Dutch statutory Deposit Guarantee Scheme, executed by the De Nederlandsche Bank N.V. Furthermore our Bank has joined the voluntary Deposit Protection Fund of the Association of German Banks e. V. For more information please see Article 20 of the General Terms and Conditions, the Depositor Information Sheet for customers and on www.einlagensicherungsfonds.de. 4

A Prices for service in standardized business with corporate customers 1. Cash accounts 1.1. Account fees Monthly basis price Fee for account booking items 1 10.00 EUR 0.26 EUR 1.2. Account statement fees Account statement delivery (per statement) - Domestic Account statement delivery (per statement) - Foreign country Account statement - Personal pick-up Duplicate account statements, forms and other documents at the customer s request (provided the bank fulfilled its duties to supply information) 0.77 EUR 1.53 EUR 0.77 EUR 2.56 EUR 2. Saving accounts Service is not provided. 3. Saving bonds Service is not provided. 4. Special services in credit business 4.1. Loan processing Fees agreed separately with the customer. 4.2. Warrant processing Service is not provided. 5. Bank inquiries Bank inquiry 5.11 EUR 1 Is applied to bookings on the current account. 3 bookings per month are free of charge. Furthermore, bookings (a) for charges, commissions and/or interest settlement and (b) for transactions, that are not authorized by the customer are also free of charge. 5

6. Guarantees / Aval Fees agreed separately with the customer. 7. Safes / items for safekeeping Service is not provided. 8. Travel funds Service is not provided. 9. Other fees Comprehensive Balance Confirmation (Manually issued and signed) 50.00 EUR Simple Balance Confirmation as computer print out Facsimile or E-mail at the customer s request Reissuing of withholding tax certificate Inquiries conducted for customers Special confirmations or certificates Account blocking upon customer s request Special customer requests, processing of which is complicated and time consuming 5.11 EUR 7.67 EUR 15.00 EUR min. 5.11 EUR, max. 25.56 EUR min. 25.56 EUR 5.11 EUR min. 25.56 EUR 6

B Prices and specifications for payment services and cheque transaction for corporate customers 1. Cash withdrawals and cash deposits Service is not provided. 2. Remittances 2.1. Outgoing remittances 2.1.1. General Cut-off time(s) for remittances The general cut off time means, that we assure to start processing all of your payment orders received before this time under the consideration of the indicated execution date. The general cut off time also means, that the bank obligation to process those payment orders under the legal requirements starts on that day. Payment orders received after this general cut off time can be considered as having been received on next working day. Paper-based payment orders SEPA payment order 14:30 All other remittances 14:30 Paperless payment orders SEPA payment order 14:30 All other remittances 14:30 2.1.2. Execution periods The bank is obliged to ensure that the transfer amount is received by the beneficiary s payment service provider as set out below (for calculating the following times for execution, the day the transaction is received by the ordering bank is not counted): Remittance currency Beneficiary bank in Germany or in EEA countries Paperless Paper-based EUR Maximum 1 business day Maximum 2 business days Beneficiary bank is outside the EEA Transfer will be processed as quickly as possible EEA currency 1 (excluding EUR) Maximum 4 business days Maximum 4 business days Transfer will be processed as quickly as possible Other currencies Transfer will be processed as quickly as possible Transfer will be processed as quickly as possible Transfer will be processed as quickly as possible 7

2.1.3. Fees 2.1.3.1. Fees for non-urgent transfer SEPA payments, except SEPA Urgent (URGP), are considered to be non-urgent transfers. Remittance currency Remittance format EUR SEPA 3 Free Free Payee s bank (payment service provider) located in: Germany EEA 2 Other SEPA countries 4 1 EEA currencies at the present time: Euro, Pound Sterling, Bulgarian Lev, Czech Koruna, Danish Krone, Hungarian Forint, Icelandic Krona, Norwegian Krone, Polish Zloty, Romanian Leu, Swedish Krona, Swiss Franc. 2 EEA = European Economic Area. The EEA is currently composed of: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Martinique, Mayotte, Réunion), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland. 3 For payments within the EEA, SEPA payment order must at least include the correct International Bank Account Number (IBAN) and for payments in the other SEPA countries additionally the Business Identifier Code (BIC). SEPA payment orders must be presented in SEPA electronic format or paper-based form. 4 At the present time, the following countries / territories apart from Germany and EEA are reachable for SEPA payments: Guernsey, Jersey, Isle of Man, Monaco, San Marino, Switzerland, St. Pierre & Miquelon 8

2.1.3.2. Fees for urgent transfers All payments apart from SEPA standard payments are treated as urgent payments. For those urgent payments the urgent payment fee schedule is applicable. Fee allocation The ordering party has to decide and inform the bank (payment service provider) about the allocation of charges by using any of the following official SWIFT charge codes: 0/SHA: Ordering bank charges are paid by the ordering party. Beneficiary bank charges are paid by the beneficiary. 1/OUR: All charges are to be paid by the ordering party. Beneficiary received full amount without deduction of any charges. Charges of the beneficiary bank will be claimed from the ordering bank later and consequently debited from the account of the ordering party. 2/BEN: All charges are to be paid by the beneficiary. While sending the payment, the ordering bank deducts its charges from the remittance amount. Fees Remittance currency Payee s bank (payment service provider) located in: Germany EEA 3, 4 Other countries EUR 1 Handling com. 7.50 EUR Handling com. 7.50 EUR Other currencies 1, 2 2.1.3.3. Other fees Paper-based SEPA Credit Transfers Paper-based orders for urgent transfers CMS transactions with cover note for urgent transfers Recall/Investigation fee after execution upon customer s request Deletion of a SEPA- payment prior to execution Deletion of a non-sepa-payment prior to execution Standing order paper based (Setting up/amendment/suspension) 2.50 EUR in addition to the above fee 15.00 EUR in addition to the above fee 15.00 EUR in addition to the above fee for each cover note Cross border payment orders: 10.00 EUR + other service provider s fee Domestic payment orders: 10.00 EUR + Facsimile 7.67 EUR + other service provider s fee 10.00 EUR 2.00 EUR 2.00 EUR 1 If the payment order is not in the same currency as the account currency, additional fee as exchange commission of 0.025% (min. 2.00 EUR) will be charged. 2 For payment orders in USD currency, additional fee as correspondent fee of 5.00 USD will be charged. 3 EEA = European Economic Area. The EEA is currently composed of: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Martinique, Mayotte, Réunion), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland. 4 The indicated handling commission for EUR payments to EEA countries will be applied when correct IBAN (International Bank Account Number) and BIC (Business Identifier Code) are indicated in the payment order. If this is not the case, repair fees in form of handling commission indicated for payment orders to other countries will be applied. 9

2.2. Incoming remittances 2.2.1. Fees 2.2.1.1. Fees for non-urgent remittances Remittance currency Format EUR SEPA 3 Free Free Payer s bank (payment service provider) located in: Germany EEA 1 Other SEPA countries 2 2.2.1.2. Fees for urgent remittances Fee allocation The fee allocation depends on the agreement on fees made by the payer and his bank. 0/SHA: Ordering bank charges are paid by the ordering party. Beneficiary bank charges are paid by the beneficiary. 1/OUR: All charges are to be paid by the ordering party. Beneficiary received full amount without deduction of any charges. Charges of the beneficiary bank will be claimed from the ordering bank later and consequently debited from the account of the ordering party. For incoming payments from institutes which are members of MUFG we claim maximal 400.00 EUR. 2/BEN: All charges are to be paid by the beneficiary. While sending the payment, the ordering bank deducts its charges from the remittance amount. Fees Remittance currency Payer s bank (payment service provider) located in: Germany EEA 1, 5 Other countries EUR Handling com. 5.00 EUR Handling com. 5.00 EUR Other Currencies 4 (min. 15.00 EUR ) 1 EEA = European Economic Area. The EEA is currently composed of: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Martinique, Mayotte, Réunion), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland. 2 At the present time, the following countries / territories apart from Germany and EEA are reachable for SEPA payments: Guernsey, Jersey, Isle of Man, Monaco, San Marino, Switzerland, St. Pierre & Miquelon 3 Payment orders must include correct International Bank Account Number (IBAN), Business Identifier Code (BIC) and must reach us in the SEPA-format. 4 If the payment order is not in the same currency as the account currency, additional fee as exchange commission of 0.025% (min. 2.00 EUR) will be charged. 5 The indicated handling commission for EUR payments from EEA countries will be applied when correct IBAN (International Bank Account Number) and BIC (Business Identifier Code) are indicated in the payment order. If this is not the case, repair fees in form of handling commission indicated for payment orders from other countries will be applied. 10

3. Direct Debits 3.1. Honouring SEPA core and SEPA business-to-business direct debits 3.1.1. Execution times The bank is obliged to ensure that the direct debit amount reaches the beneficiary s payment service provider within one business day. 3.1.2. Fees Direct Debit honouring Justified rejection of the redemption of an authorized direct debit SEPA business-to-business mandate (registration/amendment/suspension) Blocking of SEPA Core Direct Debit(registration/amendment/deletion) upon customer s request Free Free 2.50 EUR 2.50 EUR The fees arrangement agreed separately with the customer applies in all other respects. 3.2. Direct debit collection via SEPA core and SEPA business-to-business direct debit 3.2.1. Cut-off times for direct debits (on bank business days) 1 SEPA Core Direct Debit First / Single / Recurrent direct debit: 1 business days before due date by 12:00 SEPA B2B (Business-to-business) Direct Debit First / Single / Recurrent direct debit: 1 business days before due date by 12:00 3.2.2. Fees Direct Debit Collection Direct debit revocation (prior to the transfer to the Bundesbank-clearing) Returned SEPA direct debits Free 5.00 EUR 5.00 EUR + postage + third party expenses + interest equalization claims by debtor bank (pursuant to SEPA Rulebook) 1 SEPA COR1 direct debits will be accepted by the bank and executed as SEPA CORE direct debits. 11

4. Cheques 4.1. Issued cheques 4.1.1. Fees Cheque currency Payee in Germany Payee abroad EUR Free Other Currencies 1 4.1.2. Value date Payee in: Cheque currency Debit date Germany Third Country EUR Other currencies 1 EUR Other currencies 1 Day of presentation Day of issuance Day of issuance Day of issuance 4.2. Presented cheques (cheque collection) 4.2.1. General Cut-off time(s) Domestic Cheques 14:30 Foreign Cheques 14:30 4.2.2. Fees Cheque currency Payer s bank in Germany Payer s bank abroad EUR Free (min. 15.00 EUR ) + Postage Other currencies 1 (min. 15.00 EUR ) + Postage (min. 15.00 EUR ) + Postage 1 If the transaction order is not in the same currency as the account currency, additional fee as exchange commission of 0.025% (min. 2.00 EUR) will be charged. 12

4.2.3. Value date Payer s bank located in: Germany Payer s bank Currency Credit date The Bank (MUFG Bank (Europe) N.V. Germany Branch) Other banks EUR Other currencies 1 EUR Other currencies 1 Day of presentation Day of credit to the bank 1 business days after booking Day of credit to the bank Third country Other banks EUR Other currencies 1 Day of credit to the bank Day of credit to the bank 4.3. Other fees Cheque book 1.53 EUR Postage for sending cheque-book requested by customer Stop cheque order by customer request 4.09 EUR 5.11 EUR C Prices for securities services Service is not provided. D Exchange rate for foreign currency transaction With the exception of fixed-price transactions, the following procedure applies to the conversion of foreign currencies (unless otherwise agreed): Exchange rates for currency conversions are derived from the actual exchange rates established by MUFG Bank (Europe) N.V. Germany Branch. For the transactions under USD 30,000 the exchange rate is established on the basis of exchange rates on the given trading day as published on its Reuters and Internet pages at 08:00 o clock. If the exchange rate is not provided, the offer rate will be established in our reception area on the basis of the rates at which the respective currencies are traded on the international foreign exchange market on the settlement date. For the transactions equal and above USD 30,000 the exchange rates will be established on the basis of the rates at which the respective currencies are traded on the international foreign exchange market on the settlement date in the time of making booking on customer account (debit / credit). 1 If the transaction order is not in the same currency as the account currency, additional fee as exchange commission of 0.025% (min. 2.00 EUR) will be charged. 13

E Out-of-court settlement of disputes or possibility of complaints For disputes in the scope of application of the law on payment services, customers can insert complaints directly to us (MUFG Bank (Europe) N.V. Germany Branch, Breite Straße 34, 40213 Düsseldorf (email: complaints@de.mufg.jp)). To settle any disputes which may arise with the bank, customers can appeal to a mediator ( Ombudsmann ) appointed by the private banks in Germany. Where disputes resulting from the scope of application of a payment service contract (Section 675f of the German Civil Code) are involved, customers who are not consumers also may appeal to the same mediator ( Ombudsmann). The procedure for the appeal is governed by a set of mediation rules ( Verfahrensordnung für die Schlichtung von Kundenbeschwerden im deutschen Bankgewerbe ), a copy of which can be made available on request. Any complaint should be addressed in writing (e.g. per letter, fax or email) to the following complaints office at Bundesverband deutscher Banken e.v., Postfach 040307, 10062 Berlin, Fax: (030) 1663-3169, email: ombudsmann@bdb.de. In addition, customers may at any time report non-compliance of the Bank related to the law on payment services (Sections 675c - 676c of the German Civil Code [BGB]) or Article 248 of the Introduction to the German Civil Code (EGBGB) to the Federal Financial Supervisory Authority. The complaint is to be made in writing or declared for recording at the Bundesanstalt für Finanzdienstleistungsaufsicht, Graurheindorfer Straße 108, 53117 Bonn. 14