GENERAL ABOUT I-LEND 1. What is i-lend? www.i-lend.in is a Social /P2P Lending Market place on the Internet. It brings people who need money and people who have money to invest together and enables a loan between them. 2. Is i-lend a financial institution? No, i-lend is not a financial institution. It is a marketplace that brings together borrowers and investors to enable a transaction between them on their terms. 3. Is i-lend regulated? i-lend is like ebay for money or like a facebook for investing and borrowing. It is a market place on the internet. Since i-lend doesn't borrow or invest money it does not come under the purview of RBI. i-lend is providing a service to people. 4. How does i-lend work? People who need money for personal need register as borrowers with i-lend and fill in the registration form. All the information provided has to be accurate and up to date. Once you register, you will receive a phone call confirming your interest and our credit verification team is alerted. After your information is verified you can than fill in your other details. Please note it is not i-lend s responsibility to get you a loan. It is your own responsibility to ensure that you build your profile sufficiently strong so that investors offer you a loan. Additional information such as your family background, financial status, recommendations, and employment details will help attract investors to your listing. You can request loans from ` 25,000 - ` 3,00,000 but to a large extent, your loan request has to be backed by your ability to repay. Once your loan listing is active you can see investors bidding to give you a loan for the full amount or a part amount of the loan you requested. Wait till your loan amount is fully subscribed and agree to the terms or request better terms. Similarly, investors can place offers on the listing page indicating the amount they want to invest and the minimum returns expected. Both investors and borrowers can search listings and send requests to specific individuals based on information provided. The listing is closed only once the borrower has received funding and the loan transaction is closed when the borrower receives the money in his account. Documentation and related transactions for borrowers and investors is handled by i-lend.
5. What is required to join i-lend? To join i-lend, individuals must meet the following criteria: Minimum Age: 21 Years Nationality: Indian with Indian Citizenship Status Users should have a valid Savings Bank Account 6. Why are loans on i-lend cheaper? i-lend business model, works on a peer-to-peer concept. We let investors and borrowers agree on terms of the transaction. This means, the interest rates are determined by the borrowers and investors and not i-lend. i-lend only charges a fixed transaction fee. Unlike banks, we do not make any money over the difference, in lending or borrowing rates. What's more i-lend brings down operation costs, by using the internet as a platform to connect with investors and borrowers. All transactions are done online and hence we do not have high capital expenditure such as people, cost at various locations and the infrastructure costs associated with this. This lowers our operation costs by a significant value which we pass on to our customers. 7. How much does all of this cost? I-lend charges minimal transaction fee for the services it offers. Borrowers are charged 3.5% of the loan amount or `1,000, whichever is higher as processing fee while investors pay 2% of the investment amount or `750 whichever is higher, as service charges. For example, if you receive a `25,000 loan, the processing fee is `1,000 and if you receive a loan of `60,000 processing fee is `2,100. If you are an investor and have invested say `10,000, then you are charged ` 750 and if you invest say `40,000, then you are charged an amount of `800. 8. Do you share my personal information with other parties? No information about borrowers or investors is shared with any third parties. Information is shared only for purposes of transactions with the borrowers and investors. Only necessary information such as loan requirements, purpose, employment status and details, educational background etc. is shared on the site between the borrowers and investors for making informed decisions. Please refer to Privacy & Security for more details. 9. What happens if i-lend closes? In the event of i-lend closing, all loans that have originated through i-lend still hold good. This is because; the agreements are still legal and are signed directly between the borrowers and investors. Our backend team will continue to collect the money from the borrowers and give it to the investors. Legal action is possible against borrower defaults.
10. From where does i-lend operate? Can borrowers or investors be from anywhere in India to borrow or invest? i-lend is headquartered in Hyderabad, India. We are currently operational in Hyderabad and will shortly start Pune operations. We plan to go national soon, with our presence in top 20 cities in India. Investors can be from anywhere in India while borrowers should be from Hyderabad, at this point of time. BORROWER 1. Who is a borrower? A borrower is an individual who has registered with us to borrow money from the pool of registered investors on i-lend. A borrower must be a resident of India and above the age of 21 years. 2. What are the eligibility criteria to become a borrower on i-lend? To borrow on i-lend, individuals must be residents of India and at least 21 years old with a valid bank account, income and identity proof. All registered borrowers have to go through our verification process successfully and must agree to comply with i-lend s borrowers agreement. 3. How does the borrowing process work? When you as a borrower are successfully registered, your listing page appears on the Borrower Listing Page. Investors can then see your listing and make offers to you depending on their investment criteria. All investor offers can be seen under borrowers' Listing page. A borrower may receive offers from many investors and i-lend's built-in system intelligence picks up the best offers for the borrower, depending on the lowest interest rates being offered. This process is done in real-time and hence during the period of your listing being active, the best rates being offered is picked up by the system. Similarly, borrowers can reach out to particular investors to request loans from them. An investor may either accept this or reject. This information can be viewed by the borrower under borrower's "My Account--> My Listings" section. Borrowers can receive many offers during their listing period. Once a borrower accepts the loan amount during his active listing period, the listing is closed for further offers. i-lend then, collect all necessary documents, execute the required agreements and collect cheques from investors and deposits in the borrower accounts. 4. what is the maximum loan amount I can borrow? Borrowers can request loans from `25,000 - `3,00,000. Loan amount must be in multiples of 5,000 only. 5. What is the tenure of loans on i-lend? Borrowers can borrow money for a minimum of 6 months and maximum of 36 months (3 years). The loan period must be in multiple of 6 months only.
6. What is a Screen Name? How do I get a Screen Name? Your screen name is your identity on i-lend. Investors and other borrowers will recognise you by this name. You can create your screen name at the time of registration. 7. Can I get my loan from more than one investor? Yes, in fact it is most likely that you will receive loans from multiple investors. 8. In how much time will my loan request be approved and funded? Once borrowers have posted their loan requirements, the listings are open for investors to make offers for a period of 15 continuous days. If a borrower gets his total loan amount within this time, he can close his listing. In case he does not get the complete loan amount, he can either take the amount received through the offers till date or extend his listing period by another 7 continuous days. 9. What if my loan is not fully funded when my listing ends? Can I relist my loan and try again? If your listing ends before the loan is fully funded, then you can either withdraw the amount received or extend your listing period by another 7 days. However, at the end of these 7 days if you do not receive the total loan amount, then you can withdraw the amount received or re-list your loan by registering again through the portal. Please note that if you re-list within 30 days from the date of closing your earlier listing, you are not required to go through the verification process again. 10. What happens if I have received the loan amount but have not submitted the loan for closure? If you have received the loan amount partially or 100% and have not submitted the loan before the listing expiry, you will lose the loan. Since investors spend considerable amount of time understanding borrowers and the amount they would like to invest, it is unfair if borrowers do not close their loan. In such case, i-lend excludes such borrowers from any future transactions with them on i-lend. 11. Can my loan amount be changed when my listing is active? No, you cannot change your loan amount once you have filled your loan requirement form. However, if you choose to re-list, you can change the terms of loan including the amount. 12. How is my interest rate determined? Borrower interest rates are determined by the investor market. All registered borrowers are verified for their financial status, employment, stay etc and only on successful verification; this information is shared with the investors. To understand the profile of a borrower, i-lend offers tips to lenders (see Returns & Fees for more) that are a guidance tool for taking informed decisions. Each individual investor then offers loan to borrowers at the interest rate that he thinks is ideal, for a certain profile of a borrower. The interest rates for each investor may vary. However, when determining
the final interest rate for a borrower, the system picks up the best offer in terms of lowest interest rates in ascending order for a particular borrower loan. The final interest rate is the weighted average of the best loans offered. 13. When do I get the loan amount? Once your loan is closed, it will take up to 3-5 working days for us to collect the money from investors and transfer it into your account. 14. When do my interest charges begin? If your loan amount is transferred before 15 th of the month, then you must pay interest for the full month. However, if the loan amount is transferred after the 15 th, then you will be charged interest only for the fifteen days of this month. 15. When should I start repaying the loan amount? EMIs should be paid by the 7 th of every month. If your loan closure date is after 20 th of a month, then your EMI starts from the month after next and your first EMI will include interest charges for the additional ten days. For example, if your loan was closed on the 21 st of January, then your EMI payment starts from March. However, the March EMI will also include the interest for the remainder days of January. 16. Can I have more than one loan at a time? No, you cannot have a second loan while you are still paying the first one. 17. How can I make loan payments? Can I pay online? You can repay your loan by making payments through cheque. Online payment option is currently unavailable. 18. Can I prepay my loan? You can prepay your loan at anytime during the period. There is no penalty for pre-closure. However, the following conditions must be met for partial or full pre-payment of your loan: Partial prepayment can be done after paying at least one EMI. Prepayment of loans allows borrower to reduce the loan tenure but not the EMI amount. 19. How much does i-lend charge me? i-lend charges a transaction fee of 3.5% of the loan amount or `1,000 whichever is higher.
20. When should I pay the transaction fee to i-lend? Once a borrower loan is closed, the transaction fee is collected at the time of executing the loan agreement. This money is collected from you through a cheque in favor of Dipamkara Web Ventures Pvt. Ltd. INVESTOR 1. Who is an Investor? An investor is an individual who invests money in borrowers on i-lend. He / she must be resident of India and above the age of 21 years. 2. What are the eligibility criteria to become an investor on i-lend? Individuals above the age of 21 years with a valid identity proof and bank account are eligible to be investors. All registered investors must go through our verification process successfully and must agree to comply with i-lend s investor agreement. 3. How does the investing process work? When an investor is successfully registered, his listing page appears on the investor listing page. Investors can then browse borrower listings and invest in them, depending on their investment criteria. Investors can decide the investment amount and interest rate at which they would like to invest in the borrowers. However, i-lend's built-in system intelligence selects the best offers for the borrower depending on the lowest interest rates being offered by participating investors. This process is done in real-time and hence during the period of borrower listing being active, the best rates being offered is chosen by the system. Similarly, borrowers can browse investor listing page and make requests for loans from you. You can either accept or reject these requests. This information can be viewed by the investors in their listing page. Investors can make offers only when the borrower listing is active, i.e. until the expiry of the listing. Once a borrower accepts the loan amount during his active listing period, the listing is closed for further offers. i-lend then collect all necessary documents, execute the required agreements, collects cheques from investors and deposit in the borrower accounts. 4. What is the minimum amount for investing? Investors can invest a minimum of `5,000 and can invest only in multiples of `5,000. 5. What is the minimum and maximum period of investing? The minimum period for investing is 6 months and maximum is 36 months (3 years).
6. Can I invest in more than one borrower? Yes. In fact we recommend that you invest in many borrowers as this will spread your risk over many borrowers. 7. Is there a limitation on the maximum number of borrowers I can invest in? No, there is no limitation on the number of borrowers you can invest in. However, the minimum amount you need to invest in a borrower is `5,000. 8. When is a loan transaction complete? A loan transaction is complete only after a borrower has received and accepted the loan offers that are less than or equal to his loan amount. His listing then shows a status "CLOSED." 9. When does the money go out of my account? Once a loan transaction is closed by the borrower, the money is collected from the lender within 3-5 working days. 10. How does the money go out of my bank account? Once a loan transaction is complete, i-lend collects a cheque of the amount as agreed upon with the borrower from you and this is transferred to the borrowers account within 3-5 working days. 11. Can I change the amount of money I want to lend through i-lend after I have committed initially? No, currently this option is not available. However, you can add more amount to your investment through the "My Account" section. 12. Can I change or cancel an already committed borrower loan? You can change your commitment on a particular borrower loan. However, you cannot cancel your loan offer. 13. One of my borrower's listing page does not include my investment amount anymore? Why? Since the system picks up the best offers i.e. lowest interest rate that are available to a borrower on a real time basis, it is quite possible that your offer is no longer competitive. Hence, your investment amount is not included. However, if you are keen to invest in a particular borrow; you can re-invest in them with a new offer. 14. I have a few questions for a borrower. Can I get in touch with him? Since the system picks up the best offers i.e. lowest interest rate that are available to a borrower on a real time basis, it is quite possible that your offer is no longer competitive. Hence, your investment
amount is not included. However, if you are keen to invest in a particular borrow, you can re-invest in them with a new offer. 15. What are the returns I can expect? i-lend is only a market place and does not control the terms of agreement between investors and borrowers. Your returns depend on the interest rate you set with the borrowers. i-lend helps you with maximum information about the borrower, his financial status and employment details, the decision to invest in a particular borrower lies entirely within your judgment. 16. Do I have to pay taxes on my returns? Yes, all gains through i-lend are taxable and hence must be filed as per the rules. This can be mentioned under "Other Income". 17. Do I have to pay a fee to i-lend? Yes, i-lend charges a nominal fee of 2% of lending amount or `750 whichever is higher for the services it offers to you. This fees has been waived as an inaugural offer. 18. When do you collect the transaction fee? Every time one of your borrower loan transaction is complete, i-lend will collect the investing amount plus the transaction fees on that amount from you while transferring the loan amount to your borrower. For example, if you have lent `60,000 to one of your borrowers whose loan transaction (amount of `3,00,000) is complete, i-lend will collect two cheques from you for an amount of `60,000 and `1,200 (2%*60,000). The transaction fee is collected in favor of Dipamkara Web Ventures Pvt Ltd. 19. When do I start getting my repayments? The repayment date for all borrowers is 7 th of every month. In case of a holiday, EMI will be deposited on the next working day. For the cheque to realize, it may take another 2-3 days. 20. How do I get my monthly repayments? I-lend collects post-dated cheques for the EMI amount from the borrowers for the total repayment amount at the time of loan disbursement. Your share of the amount (calculated on pro-rata basis) is then transferred to your account. 21. What happens if a borrower makes late repayments? If any of your borrowers are paying their EMIs late, they will be charged with a late payment fee which is transferred to you (calculated on pro-rata basis) as late charges. This will be collected along with the next EMI payment. You can see this information in "My Accounts --> My Lendings" section by selecting the particular borrower. Additionally, you can see the notifications in the Dashboard section. 22. What happens if one of my borrowers misses an installment?
In case a borrower misses an installment, i-lend will contact the borrower over phone and follow-up on the repayment. Late fees are charged here. In case, the borrower is not reachable over phone, he/she is contacted through e-mail & letter. If the borrower does not pay for two consecutive months, legal notice is sent to him. I-lend then employs a collections agency on behalf of investor to recover the money from the borrower. 23. What if one of my borrowers prepays a loan? If a borrower prepays a loan, there is no penalty on this. You will receive your share of the principal amount outstanding (calculated on pro-rata basis) at the time of the prepayment. 24. Does I-lend guarantee repayment of loans? i-lend does not guarantee the repayment of borrower loans as all loans offered are unsecured. However, we have a strict verification policy thereby bringing down the number of likely defaults. i-lend also has a strict recovery policy in case of defaults. Investors can manage the risk of default by spreading their investment corpus across multiple borrowers. Investors are also encouraged to understand the borrower better by asking various questions regarding the loan purpose, repayment capability and the borrower s background. 25. Can I get all my money back before the loan closures? All money lent on i-lend will be given back to investors only after the repayment of the loan by borrowers. LISTINGS ABOUT LISTINGS 1. What is a Listing? A listing is a borrower / investor public profile page that can be viewed by all registered users on i-lend. 2. What is the difference between borrower listing & investor listing? The purpose of both the listings is same i.e. a public profile of the individual. While a borrower listing page helps individual borrowers to clearly tell investors their requirement, the investor listing page is for borrowers to view and contact only those whose investing requirements match the borrower s loan requirements. 3. What is the difference between a loan and a listing? A listing is a borrower's personal page requesting for a loan on i-lend. A loan on the other hand is the confirmation that i-lend investors have agreed to invest their money in a particular borrower.
BORROWER LISTINGS 1. How can I create a good Borrower Listing? A good listing is usually very informative, which includes purpose of the loan, loan amount, interest rate, loan period, and your financial status. It is important that your expected interest rate is such that it attracts more lenders. Additional information such as recommendations, employment details, past achievements, education qualification, and institute studied from etc. can be shared. This will help investors build credibility in you and determine your ability to repay. Visit Create an effective listing page to know more. 2. I am a borrower. Can everyone on i-lend see my complete listing page? No, not everyone can see all information on your listing page. We filter the content on your listing page and only relevant information is available for view by different users. For instance, registered investors can see all information on your listing page while registered borrowers can see all information except financial status, question & answers. However, unregistered users can see only your loan requirement details and loan offers. They cannot see your financial status, your employment details, city of residence or any other contact information. 3. When is a borrower listing active? A borrower listing is active when he successfully completes his verification process. All listings are however published on the borrower listing page but borrowers can send requests for loan or receive offers from investors only after they have been approved by us after completion of the verification process. A borrower can create his listing page as soon as the registration is complete. An active listing status shows "Active" on your listing page. 4. How long is a borrower listing active? A borrower listing is active for a period of 15 continuous days i.e. borrower can receive/ send requests for their listing during this period. The listings will expire after this period. You can extend your listing period by another 7 days by clicking on "Extend your listing period" on your listing page. 5. What happens if my listing period is over and I haven t received 100% of the loan amount? In such case, you can either accept the amount you have received in funding or extend you listing period by another 7 days. 6. What happens if I have not received full funding even after extending the listing period?
In such cases, you must accept the loan with the received amount. Alternately, you can withdraw the listing and relist again after 3 working days. 7. Do I need to go through the verification process again for re-listing? If you are re-listing within the next 30 days, you do not have to submit the verification documents again. However, all information will be checked again. 8. Can I make changes in my Listing? Yes, you can make changes in certain sections of your listing such as purpose of loan, why should investors invest in you, financial details and other details where you are allowed to share information about yourself. However, you cannot make changes to your loan requirement. 9. Can I cancel my listing? Yes, you can cancel your listing Before it has received 100% funding or Before the listing expires 10. What is "Recommendation" in my listing? Recommendations are a way by which you can write about your peers. Since these are members writing about their peers, it lends credibility to your listing and in most cases lenders may give you preference, over other listings. 11. Who can recommend borrowers? Recommendations can be made by any registered borrowers or lenders on i-lend. 12. How can I ask for recommendations? You can ask for recommendations by going into "My Account --> Recommendations tab --> Request Recommendation" 13. How many recommendations can I ask for? There is no maximum limit for recommendations. However, we suggest that a limited number of recommendations are easier to read and help investors make up their mind in favor of your listing. 14. What is the Question & Answer Section for?
This section allows you to ask questions to investors you are interested in. Similarly, you can see list of questions that the investors have for you and answer them. 15. Will my answers be made public to all? This section can be seen by all registered users. You can also choose to answer these questions one to one i.e. just between the particular borrower and investor. INVESTOR LISTINGS 1. How can I create a good Investor listing? A good investor listing should clearly mention the minimum lending amount to each borrower, expected returns, and if any specific purpose you would like to invest in. This will attract right borrowers to your page for loan requests. Adding photos and personal videos also makes the listing personal. 2. I am an investor. Can everyone see my complete listing page? As an investor, your complete listing page is available for all registered users on i-lend. 3. When is an Investor listing active? An Investor listing is considered active when it is appears in the Investor Listings page and Investors can receive loan request or make offers to borrowers. An investor can create his listing page as soon as the registration is complete. The investor listing is made public immediate. However, for the investors to make offers, they must successfully complete their verification. 4. How long is an Investor Listing active? An Investor listing is active as long as the committed funds are available in the investor account and if there is any money due from any of the i-lend borrowers. 5. What happens if my investment amount is over and I want to invest more? In such case, you can add more money into your account by clicking "Add Funds" in "My Investments" in your account section. 6. Do I need to go through the verification process again if I add more funds? No, you may not necessarily have to go through a verification process again. However, i-lend may choose to verify the investors at its own discretion. 7. Can I make changes in my Listing? Yes, you can make changes in your listing page once it is active. However, you cannot change the lending amount. In case you want to increase your investment amount, you can do this by clicking on "ADD FUNDS" under "My Investments" in your account.
8. Can I cancel my listing? Yes, you can cancel your listing before your borrower listing expires. Cancelling a listing means you are not interested in taking a loan through i-lend. Your account will then be deactivated in 30 days. 9. What is "Recommendations" in my account? Recommendations are a way by which you can write about your peers. It is likely that you will be approached by many borrowers whom you have invested in for recommendations that may help them in receiving offers from other investors. 10. What is the Question & Answer Section? This section allows you to ask questions to borrower you are interested in. Similarly, you can see list of questions that the borrowers have for you and answer them. 11. Will my answers be made public to all? This section can be seen by all registered users. You can also choose to answer these questions one to one i.e. just between the particular borrower and yourself.