MAINTENANCE DEPARTMENT

MAINTENANCE DEPARTMENT

E-78 City of Mercer Island 2007-2008 Budget

Department: Maintenance The Maintenance Department consists of the following functions: 1) administration, 2) capital projects engineering, 3) right of way services, 4) water utility services, 5) sewer utility services, 6) stormwater utility services, 7) solid waste services, 8) facilities services, 9) fleet services, and 10) customer field response services. The capital projects engineering function is fully budgeted and accounted for within the City s Capital Improvement Program (CIP). All of these functions are organized around 4 teams: 1) Capital Projects, 2) Right-of-Way, 3) Utilities, and 4) Support Services. It should be noted that in 2005 and 2006 the staffing and costs associated with water meter reading, water and sewer utility inspections, and utility-related geographic information systems (GIS) were accounted for in the utility services functions of the Maintenance Department. However, because these tasks are the responsibility of the Finance Department, the Development Services Group, and the Information & Geographic Services team (which is presented in the Non-Departmental section) respectively, they have been moved to the appropriate functions within these departments in 2007 and 2008. City of Mercer Island 2007-2008 Budget E-79

Department: Maintenance Staffing Summary Type of Employee 2005 2006 2007 2008 Percent Change & Department Function Actual Budget Budget Budget 06-07 07-08 Regular (Ongoing): Administration 3.00 3.00 2.80 2.80-6.7% 0.0% Right-of-Way Services 8.00 8.00 8.00 8.00 0.0% 0.0% Water Utility Services 6.90 6.90 6.40 6.40-7.2% 0.0% Sewer Utility Services 4.90 4.90 4.40 4.40-10.2% 0.0% Stormwater Utility Services 2.20 2.20 2.20 2.20 0.0% 0.0% Solid Waste Services - - - - N/A N/A Facilities Services 1.00 1.00 0.45 0.45-55.0% 0.0% Fleet Services 1.00 1.00 1.20 1.20 20.0% 0.0% Customer Field Response Svcs 2.00 2.00 2.00 2.00 0.0% 0.0% Total Regular 29.00 29.00 27.45 27.45-5.3% 0.0% Contracted (Temporary): Administration - - - - N/A N/A Right-of-Way Services - - 0.50 0.50 N/A 0.0% Water Utility Services 0.67 0.67 - - -100.0% N/A Sewer Utility Services 0.67 0.67 - - -100.0% N/A Stormwater Utility Services 0.66 0.66 - - -100.0% N/A Solid Waste Services - - - - N/A N/A Facilities Services - - - - N/A N/A Fleet Services - - - - N/A N/A Customer Field Response Svcs - - - - N/A N/A Total Contracted 2.00 2.00 0.50 0.50-75.0% 0.0% E-80 City of Mercer Island 2007-2008 Budget

Department: Maintenance 2007-2008 Resources Internal Charges 3.9% General Purpose Revenue 17.3% Business & Occupation Tax 1.0% Water Rates 29.5% Stormwater Rates 6.5% Sewer Rates 41.8% 2007-2008 Uses Intergov Services 0.2% General Admin Support 4.6% Debt Service 6.6% Salaries & Wages 16.0% Sewage Treatment 25.4% Benefits 5.3% Other Services 3.5% Supplies 5.5% Utilities 3.8% Insurance 1.3% Equip Rental 3.6% Communications 0.4% Contractual Svcs 9.2% Water Purchases 14.6% City of Mercer Island 2007-2008 Budget E-81

Department: Maintenance Resources & Uses Summary 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Resources: Beginning Fund Balance - 8,000 - - -100.0% N/A Business & Occupation Tax 94,368 108,500 113,000 117,000 4.1% 3.5% Water Rates & Other Chgs 2,976,347 3,243,294 3,245,216 3,349,458 0.1% 3.2% Sewer Rates & Other Chgs 3,789,019 3,878,052 4,286,421 5,058,179 10.5% 18.0% Stormwater Rates & Other Chgs 760,702 763,679 712,260 733,612-6.7% 3.0% Internal Charges 363,172 372,889 435,743 440,715 16.9% 1.1% General Purpose Revenue 1,516,534 1,668,055 1,905,319 1,956,333 14.2% 2.7% Total Resources 9,500,142 10,042,469 10,697,959 11,655,297 6.5% 8.9% Uses: Salaries & Wages 1,705,509 1,843,541 1,753,879 1,827,636-4.9% 4.2% Benefits 490,224 509,468 565,132 618,152 10.9% 9.4% Supplies 497,532 538,200 617,700 619,500 14.8% 0.3% Water Purchases 1,265,531 1,551,480 1,620,000 1,650,000 4.4% 1.9% Contractual Services 991,241 996,500 1,009,550 1,042,450 1.3% 3.3% Communications 59,701 55,880 43,750 43,750-21.7% 0.0% Fleet/Computer/Equip Rental 360,499 353,571 406,680 406,684 15.0% 0.0% Insurance 143,956 144,000 145,080 145,080 0.8% 0.0% Utilities 326,972 376,585 421,200 435,600 11.8% 3.4% Other Services & Charges 337,842 369,100 382,544 389,153 3.6% 1.7% METRO Sewage Treatment 2,639,386 2,600,000 2,834,000 2,834,000 9.0% 0.0% Intergovernmental Services 20,388 22,876 21,900 22,900-4.3% 4.6% General Administration Support 477,571 488,532 500,000 523,400 2.3% 4.7% Debt Service (Principal & Int) 174,960 175,736 372,169 1,092,617 111.8% 193.6% Capital 8,830 17,000 4,375 4,375-74.3% 0.0% Total Uses 9,500,142 10,042,469 10,697,959 11,655,297 6.5% 8.9% E-82 City of Mercer Island 2007-2008 Budget

Department: Maintenance Expenditure Summary by Function Department 2005 2006 2007 2008 Percent Change Function Actual Budget Budget 06-07 07-08 Administration 319,748 344,187 383,927 400,292 11.5% 4.3% Right-of-Way Services 1,111,034 1,225,251 1,346,046 1,384,666 9.9% 2.9% Water Utility Services 2,761,232 3,042,464 3,073,119 3,169,784 1.0% 3.1% Sewer Utility Services 3,705,263 3,775,999 4,174,917 4,941,825 10.6% 18.4% Stormwater Utility Services 676,012 661,224 608,181 624,997-8.0% 2.8% Solid Waste Services 29,155 30,066 39,900 30,900 32.7% -22.6% Facilities Services 374,769 418,422 452,365 469,928 8.1% 3.9% Fleet Services 363,172 372,889 435,743 440,715 16.9% 1.1% Customer Field Response Services 159,757 171,967 183,761 192,190 6.9% 4.6% Total 9,500,142 10,042,469 10,697,959 11,655,297 6.5% 8.9% 2007-2008 Expenditure Summary by Priority of Government Department Priority 2007-2008 Function 2 3 4 Total Administration 784,219 - - 784,219 Right-of-Way Services - 1,357,743 1,372,969 2,730,712 Water Utility Services 4,424,516 1,818,387-6,242,903 Sewer Utility Services 7,910,415 1,206,327-9,116,742 Stormwater Utility Services 403,774 829,404-1,233,178 Solid Waste Services - - 70,800 70,800 Facilities Services - 922,293-922,293 Fleet Services - 876,458-876,458 Customer Field Response Services - 375,951-375,951 2007-2008 Total 13,522,924 7,386,563 1,443,769 22,353,256 2007-2008 Percent of Total 60.5% 33.0% 6.5% 100.0% City of Mercer Island 2007-2008 Budget E-83

Administration Provide direction and administrative support to the Capital Projects, Right-of-Way, Utilities, and Support Services teams. Priority of Government #2 The community will support effective, efficient, and legal delivery of public services. Services & Products Maintain computerized maintenance management system. Provide warehouse services. Conduct monthly safety meetings. Coordinate department training. Maintain timekeeping and other personnel records. 2007-2008 Key Initiatives Maintain current service levels. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 218,599 206,096 218,164 227,736 5.9% 4.4% Benefits 61,248 59,123 61,473 67,562 4.0% 9.9% Supplies 5,647 10,800 7,200 7,500-33.3% 4.2% Contractual Services 7,508 24,000 28,000 28,000 16.7% 0.0% Communications 506-13,000 13,000 N/A 0.0% Fleet/Computer/Equipment Rental 14,992 14,992 42,890 42,894 186.1% 0.0% Other Services & Charges 8,891 14,800 10,800 11,200-27.0% 3.7% Intergovernmental Services 2,357 2,376 2,400 2,400 1.0% 0.0% Capital - 12,000 - - -100.0% N/A Total 319,748 344,187 383,927 400,292 11.5% 4.3% E-84 City of Mercer Island 2007-2008 Budget

Right-of-Way Services Provide all aspects of maintenance for 84 miles of public roadways, from sweeping and pothole repairs to sign installation and street light repairs. Manage trees in the public right of way for health and safety, control roadside vegetation to ensure safe sight distances and vehicle clearances, maintain sidewalks and roadside trails, and maintain planter beds on Island Crest Way and in the Town Center. Priority of Government #3 The community will support reliable public infrastructure and protect its considerable public investments. #4 The community will support attractive, high quality neighborhood and business environments. Services & Products Patching of potholes, utility cuts, and other roadway problem spots Installation and maintenance of traffic signs Traffic signal maintenance Street sweeping Snow and ice removal Roadway shoulder maintenance City-owned street light maintenance Pavement marking replacement Guardrail repairs Catchbasin and shallow ditch cleaning Roadside mowing and brushing Trail and sidewalk maintenance Pruning of major roadside hedges Hazardous tree evaluation and removal Problem tree removal and replacement Planter bed maintenance and renovation Contracted maintenance of Town Center planted medians Town Center holiday lighting 2007-2008 Key Initiatives Complete development of sign inventory and mapping data base. Continue replacement program for wooden street light poles. Use new technology to prevent icing problems on City streets. Replant eroded and unsightly right-of-way locations to control erosion and improve tree canopy. Renovate Town Center benches. Continue guardrail repair efforts. Continue pavement marking efforts. City of Mercer Island 2007-2008 Budget E-85

Right-of-Way Services Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 430,083 467,452 522,001 545,033 11.7% 4.4% Benefits 120,553 132,567 170,028 185,916 28.3% 9.3% Supplies 85,778 90,000 93,050 87,550 3.4% -5.9% Contractual Services 232,148 278,800 267,800 272,800-3.9% 1.9% Communications 1,715 2,080 750 750-63.9% 0.0% Fleet/Computer/Equipment Rental 150,094 140,152 167,017 167,017 19.2% 0.0% Utilities 85,017 107,000 118,300 118,500 10.6% 0.2% Other Services & Charges 5,646 7,200 7,100 7,100-1.4% 0.0% Intergovernmental Services - - - - N/A N/A Capital - - - - N/A N/A Total 1,111,034 1,225,251 1,346,046 1,384,666 9.9% 2.9% Key Performance Measures Hedge Maintenance City Priorities Goal Objective Numerous Laurel hedges border streets and sidewalks throughout Mercer Island. In order to provide safe vehicle and pedestrian passage, these hedges must be pruned on an ongoing basis. Priority 4.2: The community will support attractive, high quality neighborhood and business environments. To maintain all of the Laurel hedges along arterial streets to a size that can be efficiently managed: 8-10 ft in height and 1-3 ft from roadway or sidewalk edge. To maintain 100% of the rights-of-way Laurel hedges along arterial streets, following size management guidelines and providing safe passage. Type of Measure 2004 Actual 2005 Actual 2006 2007 2008 Input Labor hours -- 3,265 3,265 3,265 3,265 Contractor services (# of times used) -- 0 0 0 0 Output Total linear feet of hedges pruned -- 6,015 6,000 6,500 6,500 Outcome Percentage of hedges meeting our objective -- 80% 80% 90% 90% E-86 City of Mercer Island 2007-2008 Budget

Right-of-Way Services Key Performance Measures (cont d) Roadway Maintenance Street Sweeping City Priorities Goal Objective Street sweeping consists of using the Elgin Geovac sweeper truck, supported by ground workers using shovels, rakes, brooms, and backpack blowers. Priority 3.1: The community will support reliable public infrastructure and protect its considerable public investments (e.g. water, sewer, stormwater utilities; streets; parks; and buildings). To keep the road surfaces clean and safe for the traveling public, while maintaining our current level of service. To meet the current scheduled level of service, while keeping streets free of harmful and unsightly debris: 1) Sweep the 8 curb miles of the Town Center 36 times per year (288 total curb miles). 2) Sweep the 49 curb miles of arterial streets 18 times per year (882 total curb miles). 3) Sweep the 92 curb miles of residential streets twice per year (184 total curb miles). 4) Respond to unscheduled events and requests. Type of Measure 2004 Actual 2005 Actual 2006 2007 2008 Input Labor hours 380 246 240 440 440 Swept curb miles arterial streets 588 588 600 882 882 Swept curb miles residential streets 0 92 90 184 184 Swept curb miles Town Center 104 378 288 288 288 Output Swept unscheduled events (e.g. storm clean up, accidents) 17 7 8 12 12 Total miles swept 692 1,058 986 1,366 1,366 Outcome On an average annual basis, number of curb miles swept per day. Targeted frequencies are met or exceeded. 2.7 4.1 3 5 5 51% 1 75% 75% 90% 90% 1 The employee who was the dedicated street sweeper retired in July of 2004 and his position was not filled until January of 2005. Some sweeping was performed by a contractor during this period. City of Mercer Island 2007-2008 Budget E-87

Water Utility Services Provide business administration services and operational support to the City's water utility. Provide the full range of maintenance activities and operational expertise required for reliable 24-hour services from the City's water utility. Ensure compliance with all state and federal rules and regulations for public utilities. Priority of Government #2 The community will support effective, efficient, and legal delivery of public services. #3 The community will support reliable public infrastructure and protect its considerable public investments. Services & Products Purchase wholesale water from the City of Seattle. Issue water conservation alerts and provide public education on water usage. Ensure compliance with federal and state regulations. Provide safe and reliable water for domestic use and fire protection. Operate, maintain, and repair reservoirs, pumping stations, distribution lines, valves, hydrants, and meters. 2007-2008 Key Initiatives Complete initial water distribution system evaluation in preparation for new Stage 2 Disinfectant Byproduct testing regulations. Take a more aggressive approach to replacing larger meters to reduce unaccounted for water loss. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 412,936 468,684 384,910 399,823-17.9% 3.9% Benefits 119,840 125,402 127,570 139,462 1.7% 9.3% Supplies 149,420 158,100 210,500 215,500 33.1% 2.4% Water Purchases 1,265,531 1,551,480 1,620,000 1,650,000 4.4% 1.9% Contractual Services 208,381 101,200 63,000 84,000-37.7% 33.3% Communications 16,600 23,200 5,000 5,000-78.4% 0.0% Fleet/Computer/Equipment Rental 72,523 73,015 100,498 100,498 37.6% 0.0% Insurance 43,000 43,000 43,000 43,000 0.0% 0.0% Utilities 45,553 49,000 50,000 51,000 2.0% 2.0% Other Services & Charges 190,726 201,900 222,110 219,600 10.0% -1.1% Intergovernmental Services 7,534 8,500 7,500 7,500-11.8% 0.0% General Administration Support 214,908 219,840 225,000 235,500 2.3% 4.7% Debt Service (Principal & Interest) 14,280 14,143 14,031 18,901-0.8% 34.7% Capital - 5,000 - - -100.0% N/A Total 2,761,232 3,042,464 3,073,119 3,169,784 1.0% 3.1% E-88 City of Mercer Island 2007-2008 Budget

Water Utility Services Key Performance Measures Flush Water Mains City Priorities Goal Objective Remove sediment from main water distribution lines using hydrants and blow off valves. Priority 3.1: The community will support reliable public infrastructure and protect its considerable public investments (e.g. water, sewer, stormwater utilities; streets; parks; and buildings). To deliver safe drinking water to Mercer Island residents and meet or exceed the Mercer Island Coliform Monitoring program that was approved by the Health Department. 1) 100% of the dead end lines flushed each year (53,000 feet). 2) 50% of distribution system flushed each year (44 miles). 3) 100% of the 18 routine samples per month meet the Department of Health standards. Type of Measure 2004 Actual 2005 Actual 2006 2007 2008 Input Dead end lines (linear feet) 29,550 35,305 53,000 53,000 53,000 Water distribution mains (miles) 44 66 44 44 44 Output Number of samples collected and tested 216 216 216 216 216 Percentage of dead end lines flushed 56% 67% 2 100% 100% 100% Outcome Percentage of water mains flushed 73% 110% 100% 100% 100% Percentage of samples pass test 100% 100% 100% 100% 100% 2 Water supply shortage curtailed flushing in spring of 2005. City of Mercer Island 2007-2008 Budget E-89

Sewer Utility Services Provide business administration services and operational support to the City's sewer utility. Provide the full range of maintenance activities and operational expertise required for reliable 24-hour services from the City's sewer utility. Ensure compliance with all state and federal rules and regulations for public utilities. Priority of Government #2 The community will support effective, efficient, and legal delivery of public services. #3 The community will support reliable public infrastructure and protect its considerable public investments. Services & Products Contract for sewage treatment services (METRO). Ensure compliance with federal and state regulations. Clean, inspect, and maintain the sanitary sewer system to ensure effective service while preventing property damage. 2007-2008 Key Initiatives Complete final phase of sewer telemetry improvements. Continue comprehensive sewer video inspection program. Continue contracted services for sewer cleaning to reverse upward trend in claims from backups. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 247,897 303,472 262,705 275,049-13.4% 4.7% Benefits 72,261 83,382 87,661 95,928 5.1% 9.4% Supplies 20,957 47,800 31,800 31,800-33.5% 0.0% Contractual Services 94,401 99,000 111,000 122,000 12.1% 9.9% Communications 30,977 23,000 25,000 25,000 8.7% 0.0% Fleet/Computer/Equipment Rental 39,145 37,412 29,329 29,329-21.6% 0.0% Insurance 43,000 43,000 43,000 43,000 0.0% 0.0% Utilities 34,715 42,500 49,000 49,500 15.3% 1.0% Other Services & Charges 106,936 115,000 118,284 127,003 2.9% 7.4% METRO Sewage Treatment 2,639,386 2,600,000 2,834,000 2,834,000 9.0% 0.0% Intergovernmental Services - - - - N/A N/A General Administration Support 214,908 219,840 225,000 235,500 2.3% 4.7% Debt Service (Principal & Interest) 160,680 161,593 358,138 1,073,716 121.6% 199.8% Capital - - - - N/A N/A Total 3,705,263 3,775,999 4,174,917 4,941,825 10.6% 18.4% E-90 City of Mercer Island 2007-2008 Budget

Sewer Utility Services Key Performance Measures Cleaning of Sewer Collection System City Priorities Goal Objective Break up and remove undesirable debris from the sanitary collection system using a jet truck. Priority 3.1: The community will support reliable public infrastructure and protect its considerable public investments (e.g. water, sewer, stormwater utilities; streets; parks; and buildings). Clean the sanitary sewer system on a five-year schedule. Additionally, clean all known problem lines three times annually. Reduce amount of unexpected backups on known problem lines to zero. Reduce claims for damage due to backups on known problem lines to zero. Clean one fifth of the sanitary sewer system each year. Type of Measure 2004 Actual 2005 Actual 2006 2007 2008 Output Outcome Number of linear feet of problem lines cleaned Total number of linear feet cleaned (including problem lines) Number of claims paid due to problem lines Percentage of the system cleaned annually Number of backups on known problem lines 38,000 15,326 30,000 30,000 30,000 102,000 69,722 120,000 120,000 120,000 1 0 1 1 1 20% 14% 20% 20% 20% 2 1 3 1 1 1 3 Problem line repaired February of 2006. City of Mercer Island 2007-2008 Budget E-91

Stormwater Utility Services Provide business administration services and operational support to the City's stormwater utility. Provide the full range of maintenance activities and operational expertise required for reliable 24-hour services from the City's stormwater utility. Ensure compliance with all state and federal rules and regulations for public utilities. Priority of Government #2 The community will support effective, efficient, and legal delivery of public services. #3 The community will support reliable public infrastructure and protect its considerable public investments. Services & Products Monitor stormwater quality. Ensure compliance with federal and state regulations. Convey drainage through natural and piped system to Lake Washington safely and with minimal impact to the Lake. 2007-2008 Key Initiatives Install catch basins and associated pipe in preparation for CIP roadway projects. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 170,231 157,854 138,072 143,404-12.5% 3.9% Benefits 50,272 42,750 44,541 48,625 4.2% 9.2% Supplies 28,060 36,800 32,100 34,100-12.8% 6.2% Contractual Services 221,754 215,000 206,000 206,000-4.2% 0.0% Communications 7,757 6,100 - - -100.0% N/A Fleet/Computer/Equipment Rental 55,218 58,218 40,468 40,468-30.5% 0.0% Insurance 40,000 40,000 40,000 40,000 0.0% 0.0% Utilities 20,568 20,000 24,000 26,000 20.0% 8.3% Other Services & Charges 23,900 23,650 21,000 21,000-11.2% 0.0% Intergovernmental Services 10,497 12,000 12,000 13,000 0.0% 8.3% General Administration Support 47,755 48,852 50,000 52,400 2.3% 4.8% Capital - - - - N/A N/A Total 676,012 661,224 608,181 624,997-8.0% 2.8% E-92 City of Mercer Island 2007-2008 Budget

Solid Waste Services Contract with Allied Waste for disposal and recycling services. Provide disposal options for hard-to-recycle items, ranging from home electronics and appliances to motor oil and tires. Priority of Government #4 The community will support attractive, high quality neighborhood and business environments. Services & Products Hold two special collection events annually for hard to recycle items. 2007-2008 Key Initiatives Contract for comprehensive rate audit of Allied Waste. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 657 800 700 700-12.5% 0.0% Benefits 189 266 200 200-24.8% 0.0% Supplies - - - - N/A N/A Contractual Services 28,309 29,000 39,000 30,000 34.5% -23.1% Communications - - - - N/A N/A Fleet/Computer/Equipment Rental - - - - N/A N/A Other Services & Charges - - - - N/A N/A Intergovernmental Services - - - - N/A N/A Capital - - - - N/A N/A Total 29,155 30,066 39,900 30,900 32.7% -22.6% City of Mercer Island 2007-2008 Budget E-93

Facilities Services Provide preventative and corrective maintenance to all City buildings through a combination of contracted services and one City staff member. Priority of Government #3 The community will support reliable public infrastructure and protect its considerable public investments. Services & Products Scheduled preventative building maintenance Corrective responses to building maintenance requests Grounds maintenance Capital improvement planning and coordination 2007-2008 Key Initiatives Contract for facility life-cycle cost study. Contract out more minor building repairs and maintenance. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 60,180 62,813 29,846 30,953-52.5% 3.7% Benefits 17,615 18,057 9,445 10,301-47.7% 9.1% Supplies 12,532 18,700 17,000 17,000-9.1% 0.0% Contractual Services 137,974 152,500 206,100 211,000 35.1% 2.4% Communications 850 900 - - -100.0% N/A Fleet/Computer/Equipment Rental 3,917 4,917 8,124 8,124 65.2% 0.0% Utilities 141,119 158,085 179,900 190,600 13.8% 5.9% Other Services & Charges 582 2,450 1,950 1,950-20.4% 0.0% Intergovernmental Services - - - - N/A N/A Capital - - - - N/A N/A Total 374,769 418,422 452,365 469,928 8.1% 3.9% E-94 City of Mercer Island 2007-2008 Budget

Fleet Services Provide preventative maintenance and repairs for more than 100 vehicles and pieces of heavy equipment through a combination of contracted services and one City staff member. Priority of Government #3 The community will support reliable public infrastructure and protect its considerable public investments. Services & Products Fleet acquisitions and replacements Major and minor vehicle/equipment repairs Emissions testing Fuel purchasing Capital improvement planning and coordination 2007-2008 Key Initiatives Contract for professional services with fleet operational issues. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 57,095 59,369 72,634 75,401 22.3% 3.8% Benefits 16,977 16,170 24,025 26,230 48.6% 9.2% Supplies 192,430 171,000 221,850 221,850 29.7% 0.0% Contractual Services 60,766 97,000 88,650 88,650-8.6% 0.0% Communications - - - - N/A N/A Fleet/Computer/Equipment Rental 8,095 8,350 4,129 4,129-50.6% 0.0% Insurance 17,956 18,000 19,080 19,080 6.0% 0.0% Other Services & Charges 1,023 3,000 1,000 1,000-66.7% 0.0% Intergovernmental Services - - - - N/A N/A Capital 8,830-4,375 4,375 N/A 0.0% Total 363,172 372,889 435,743 440,715 16.9% 1.1% City of Mercer Island 2007-2008 Budget E-95

Customer Field Response Services Provide a quick and efficient response to a variety of customer requests involving City utilities and the public rightof-way. Priority of Government #3 The community will support reliable public infrastructure and protect its considerable public investments. Services & Products Repair leaks Locate underground utilities Replace water meters Vegetation control Patch potholes Assess sewer problems ROW inspections Clear roadway hazards 2007-2008 Key Initiatives Maintain current service levels. Expenditure Summary by Category Expenditure 2005 2006 2007 2008 Percent Change Actual Budget Budget 06-07 07-08 Salaries & Wages 107,831 117,001 124,847 129,537 6.7% 3.8% Benefits 31,269 31,751 40,189 43,928 26.6% 9.3% Supplies 2,708 5,000 4,200 4,200-16.0% 0.0% Contractual Services - - - - N/A N/A Communications 1,296 600 - - -100.0% N/A Fleet/Computer/Equipment Rental 16,515 16,515 14,225 14,225-13.9% 0.0% Other Services & Charges 138 1,100 300 300-72.7% 0.0% Intergovernmental Services - - - - N/A N/A Capital - - - - N/A N/A Total 159,757 171,967 183,761 192,190 6.9% 4.6% E-96 City of Mercer Island 2007-2008 Budget

Customer Field Response Services Key Performance Measures Customer Response City Priorities Goal Objective The Maintenance Department responds within 24 to 48 hours to priority 1 requests (quick calls from internal and external customers that can be taken care of by one person with one truck in one hour). Priority 3.1: The community will support reliable public infrastructure and protect its considerable public investments (e.g. water, sewer, and stormwater utilities; streets; parks; and buildings). Provide customers with appropriate information or maintenance service as quickly and effectively as possible. 1) Make a field response to 90% of priority 1 and 2 quick calls within 24 hours. 2) Make a field response to 90% of priority 3 quick calls within 48 hours. 3) Close out 80% of priority 1, 2, and 3 quick calls within 3 days. Type of Measure 2004 Actual 2005 Actual 2006 2007 2008 Input Number of full-time employees 2 2 2 2 2 Output Number of calls by type: Locates Water leaks / check for repairs Raise / change meters Repairs Assess/inspect 1,445 180 40 16 50 1,400 157 80 32 59 1,400 160 80 30 55 1,400 160 80 30 55 1,400 160 80 30 55 Outcome Percentage response to priority 1 and 2 CRT calls with in 24 hours Percentage response to priority 3 calls address within 48 hours Percentage priority 1, 2 and 3 quick calls closed out with in 3 days 99% 94% 98% 98% 98% 97% 94% 98% 98% 98% 98% 93% 98% 98% 98% City of Mercer Island 2007-2008 Budget E-97

E-98 City of Mercer Island 2007-2008 Budget