Q Homeowner Confidence Survey Results. May 20, 2010

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Q1 2010 Homeowner Confidence Survey Results May 20, 2010

The Zillow Homeowner Confidence Survey is fielded quarterly to determine the confidence level of American homeowners when it comes to the value of their own homes and their local real estate markets. The Zillow Home Value Misperception Index measures the gap between homeowner perceptions of changes in their home s value and actual home value changes. An index of zero would mean homeowner perceptions are in line with actual values. Total in tables and graphics may not add up to 100% because of rounding. Details of methodology are available on the last page of this document. 2

Homeowner Perception of Home Values in Past 12 Months 3

70% 60% 50% Homeowner Perception vs. Percent of U.S. Homes That Decreased, Stayed the Same, or Increased in Value, According to Zillow Q1 Real Estate Market Reports 50% 65% 40% 30% 23% 27% 28% Perception Actual 20% 10% 7% 0% My Home s Value Has Decreased My Home s Value Has Stayed the Same My Home s Value Has Increased 4

Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010 Q1 2010 Homeowner Confidence Survey 35 32 30 25 20 15 10 17 11 6 13 10 5 Positive numbers show an optimistic view, zero means homeowners perceptions are in line with reality & negative numbers show a cynical view of home values. 5-2 0-5 5

20 15 Zillow Misperception Index by Region; Zero Means Homeowners Perceptions are in Line with Reality 14 10 5 5 4 0-5 -10-15 -2-12 U.S. Northeast Midwest South West 6

7

Q: Has the value of your primary residence increased or decreased since approximately this time last year? Decreased (Perception) Decreased (Actual) Stayed the Same (Perception) Stayed the Same (Actual) Increased (Perception) Increased (Actual) National Northeast Midwest South West 50% 38% 52% 46% 65% 65% 56% 72% 69% 63% 23% 25% 29% 20% 18% 7% 9% 7% 7% 7% 27% 37% 19% 34% 18% 28% 34% 21% 27% 31% 8

9

Zillow Misperception Index by Region; Zero Means Homeowners Perceptions are in Line with Reality National Northeast Midwest South West Q1 2010 5-2 4 14-12 Q4 2009-2 -14 3 0-5 Q3 2009 10-6 8 15 17 Q2 2009 13 10 10 18 7 Q1 2009 6 12 3 8 3 10

Shadow Inventory Sideline Sellers Represent 5.3 Million Homes 11

If you saw signs of a real estate market turnaround in the next 12 months, how likely would you be to put your home up for sale? 14% 8% 7% Somwhat Likely Likely Very Likely 7% = 5.3 Million U.S. Homes By Comparison, 71% Not Likely 5.2 Million Existing Homes Sold in 2009* *National Association of Realtors 12

Homeowner Perception of Own Home Values And Local Market Values in Next Six Months 13

Q: Do you expect your own home's value to increase or decrease during the next six months? National Northeast Midwest South West Decrease 18% 10% 18% 18% 27% Stay the Same 43% 39% 53% 41% 41% Increase 39% 51% 29% 42% 32% 14

Q: Overall, do you expect home values in your local real estate market to increase or decrease during the next six months? National Northeast Midwest South West Decrease 20% 14% 22% 17% 30% Stay the Same 37% 37% 47% 33% 36% Increase 42% 49% 32% 50% 34% 15

The United States are contained in four geographic regions as follows: Northeast: Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia Midwest: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin South: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia West: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming 16

Jul The survey was conducted online by Harris Interactive within the United States on behalf of Zillow.com between April 5 and April 7, 2010 among 2,024 adults ages 18+, of whom 1,428 are homeowners. Unless otherwise indicated, all percentages are based out of homeowners who think the value of their home has increased, decreased or remained the same since this time last year. Percentages have been recalculated to exclude not sure or don t know and/or not applicable responses, and to exclude homeowners who already had their home for sale. This online survey is not based on a probability sample and therefore no estimates of theoretical sampling error can be calculated. A full methodology, including weighting variables, is available. Zillow Home Value Misperception Index measures the gap between homeowner perception of changes in their home s value, and actual home value changes. The Misperception Index is calculated from an adjusted base of homeowners who think their home value changed increased or decreased and excludes not sure AND remained the same responses. The Index is the difference between those who think their home s value increased (35% adjusted, from Survey) and the percent of U.S. homes that actually increased (30% adjusted, Zillow Q1 data) in value yearover-year on an adjusted base of home values that changed by more or less than one percent (excludes homes that remained the same within one percent). Zillow Q4 data is based on analysis of Q1 Real Estate Market Reports. 17