Perception of College Services December 2010 and 20 Surveys Data Summary Report Short Form January, 20 Office of Institutional Research, Effectiveness, and Planning
Table of Contents Page I. Data Summary... 3 II. ZOOMERANG Detail Report... Polk State College Office of Institutional Research, Effectiveness, and Planning Fall 20 Survey 2
I. DATA SUMMARY 2010 20 WH 20 LK 20 FT 20 PT 20 Responses 9 3 11 190 19 1. Are you currently a full-time student or a part-time student. Full-time 9% 9% 0% 100% 0% Part-time % 0% 0% 100% 2. What is your gender? Male 2 2 2 2% 2 Female % % 0% 3. In which degree program are you currently enrolled? Certificate 0% 0% AA degree % AS degree 30% 3 % 3% 3 3 AAS degree % 9% % BAS degree % % Other (Dual, Transient, etc.) %. How long have you been enrolled at Polk State College? Less than 1 year 3 % 1-2 years 3 3 3 3 3 2 More than 2 years 3 2% 2 2 %. What is your age? Below 20 1 2% 2 3 3 20-21 1 1 1 1 1 1 22-2 1 10% % 1 2-1 1 1 10% 1 1 30-3 9% 10% 9% 10% 1 3-39 9% 9% % 10% 0-9 1% 1% 10% 1 1 0 or older 9% % % 9%. Where are you taking most of your classes? Winter Haven Campus 3 100% 0% Lakeland Campus 9% 0% 100% JD Alexander Center 0% 0% % % Airside Center 0% 0% Online (Web-Based) 0% 0% Polk State College Office of Institutional Research, Effectiveness, and Planning Fall 20 Survey 3
. Did College staff responded to your e-mails and phone calls within one business day? % Responding with Almost Always 2010 20 WH 20 LK 20 FT 20 PT 20 % 0% 9% % 9% % % % 3 3 39% % 9% Activities %. How many times did you contact a service area to get issues resolved (for each area)? % Responding with 1 Time 2010 20 WH 20 LK 20 FT 20 PT 20 3% 3 0% 3 30% 2% % 2 2 2 2 2 2 2 % % 3 9. How did you experience the waiting times for each of the service areas below? % Responding with Reasonable 2010 20 WH 20 LK 20 FT 20 PT 20 % % 0% % % % 9% 9 9 % % 9% 10. The hours of operation and available staff (of areas below) usually meet my needs. % Responding with True 2010 20 WH 20 LK 20 FT 20 PT 20 90% 9 9 9 9% 90% % % 9% % 90% % 90% 9% 9 9 9 9 9 9% 9 9 9%. College staff treated me respectfully and showed that they cared about me: % Responding: Very Often/Almost Always 2010 20 WH 20 LK 20 FT 20 PT 20 % 9% 9% % % % % 0% % 9 9 9% 90% 9 90% 9 9 Polk State College Office of Institutional Research, Effectiveness, and Planning Fall 20 Survey
12. I was able to locate the information I needed on the College's website (for each area): % Responding with True 2010 20 WH 20 LK 20 FT 20 PT 20 9 9 90% 9 9 0% % 9% % 9% 90% 9% 9 % 90% Help Center 9 9% %. It was easy to locate the services I needed on campus/center (for each area): % Responding with True 2010 20 WH 20 LK 20 FT 20 PT 20 9 9% 9 9 9% 9 9 9 9 9 9% 9% 9% 9 9% 9% 9 9 9 9% 9% 9% 9% 9 9% 9 9% 90% 9 9 Help Center % 9 9 9 9% 1. My experience with the following special services was... % Responding with Satisfactory-Exemplary 2010 20 WH 20 LK 20 FT 20 PT 20 Disability Services 9 9 9 Veteran s Services 9 9% Veteran s Fin. Aid Services % 9 9% % Counseling 9 Intern. Stud. Services 0% 9 9 9 9% 100% Dual-enrollment Services % % % % TRiO Stud. Supp. Services 9% % 9 9 1. My experience with PASSPORT and the following online services was... % Responding with Satisfactory-Exemplary 2010 20 WH 20 LK 20 FT 20 PT 20 Add/Drop and register 90% 9 9% 9 9 9 Find schedule & transcript 9% 9 9 99% 9 9% View my degree audit 9 9% 9 9% 9 9% Pay my account online 9 9 9 9 9% 9 Find financial aid info 9% 0% 0% Order a transcript 9% 9 Graduation application 9% 9 9% 1. My experience with my college e-mail (my.polk.edu) regarding the following areas has been... % Responding with Satisfactory-Exemplary 2010 20 WH 20 LK 20 FT 20 PT 20 Ease of access 9% % Info received by e-mail 9 % Help with e-mail problems % % 9% Polk State College Office of Institutional Research, Effectiveness, and Planning Fall 20 Survey
1. The information I received from the following areas was consistent and I was able to comprehend it. % Responding with True 2010 20 WH 20 LK 20 FT 20 PT 20 90% 90% 90% 9 % % 0% 9% 9% 0% 0% 9 9% 9% 9% 9% 9 9% 9% 9% 9 9 9% Help Center 9 9 9 9% 9 9% 1. Please rate the following printed or online information materials: % Responding with Satisfactory-Exemplary 2010 20 WH 20 LK 20 FT 20 PT 20 Online Application 9 9% 9% 9 9 9% Registration Guide 9 9% 9 9 9 9 Orientation Guide 9 9 9 9 9 9 Handbook 9 9% 9 9 9 9 Online Catalog 90% 90% 9 % Handouts 9% % Activities Handouts % % 90% % Athletic Announcements % PASSPORT Instructions 90% 9 9 90% 9 9 Program & Degree Info % % % % 19. Additional comments or opinions regarding Polk State College's services? 2010 20 WH 20 LK 20 FT 20 PT 20 Responses 22 3 1 9 II. ZOOMERANG DETAIL REPORT In order to provide the detailed response distribution for each item, the following pages contain the original 20 Zoomerang survey report. Polk State College Office of Institutional Research, Effectiveness, and Planning Fall 20 Survey
Zoomerang 20 Perceptions of College Services: Results Overview Page 20 Perceptions of College Services Results Overview Date: :3 AM PST Responses: Completes Filter: No filter applied Hello and Welcome to Our Survey! Polk State College is asking you to evaluate several of its service areas to identify opportunities for improvement. Please use the SUBMIT button below to start the survey. Thank you very much for your help! 1. Are you currently a full-time student (enrolled to receive 12 or more credits in this term) or a part-time student (enrolled to receive less than 12 credits in this term). Full-time 190 9% Part-time 19 Total 3 100% 2. What is your gender? Male 92 2 Female 0 Total 32 100% 3. In which degree program are you currently enrolled? Certificate 3 AA degree 1 AS degree 12 3 AAS degree 2 % BAS/BSN degree Other, please specify 1 Total 32 100%. How long have you been enrolled at Polk State College? Less than 1 year 10 1-2 years 121 3 More than 2 years 9 2% Total 3 100%
Zoomerang 20 Perceptions of College Services: Results Overview Page. What is your age? Below 20 9 2% 20-21 1 22-2 3 10% 2-1 30-3 3 10% 3-39 33 9% 0-9 1% 0 or older 2 % Total 3 100%. Where are you taking most of your classes? Winter Haven Campus 11 Lakeland Campus 1 JD Alexander Center in Lake Wales Airside Center in SW Lakeland Online (Web- Based) 22 31 Total 3 100%. Did College staff responded to your e-mails and phone calls within one business day? of the total selecting the Does Not Apply Almost Never Sometimes Almost Always 12 0% 1 1% 3 12 3 0 1 1 2 12 3 12 3 0 1 2 10 2 9% 32 Activities 2 9% 12
Zoomerang 20 Perceptions of College Services: Results Overview Page 9. How many times did you contact a service area to get issues resolved (for each area below)? of selecting the the total Does Not Apply 1 time 2 times 3 times - times or more times 12 0% 2 1 1 23 2 % 12 3 1% 1% 0 1 3 10% 2 3% 1% 0 1 2 1 1 1 1% 2 % 1 1 % 320 % 2 % 12 2 9 9. How did you experience the waiting times for each of the service areas below? of selecting the the total Does Not Apply Highly Unreasonable Somewhat Unreasonable Somewhat Reasonable Very Reasonable 3 30% 2 % 1 1 9 2 9 2 9 1% 1% 9 1% 101 10 2 91 2 1 1 1 92 2% 9 2 23 2 93 2% 29 % 21 9 1 10. The hours of operation and available staff (of the areas below) usually meet my needs. of selecting the the total Does Not Apply Not at all true Not very true Somewhat true Very true 2 1 91 2 1 9 1 1 % 9 2 9% 3 2 1 22 92 2 1 19 1% 9 3
Zoomerang 20 Perceptions of College Services: Results Overview Page 10 232 2 0 1 2. College staff treated me respectfully and showed that they cared about me (for each area below)? of selecting the the total Does Not Apply Almost never Not very often Very often Almost always 1 2 1 23 10 % 1 39% 0 1 21 1 9 2 1 3 2 33 9% 33 9% 2 3% 203 % 3 9 3 1 101 22 9% 32 9% 2 9 Responses 12. I was able to locate the information I needed on the College's website (for each of the following areas). of selecting the the total Does Not Apply Not at all true Not very true Somewhat true Very true 1% 19 % 9 2 192 1% 1 % 3 10% 9 2% 1 % 0 2 2 1 2 10 1 3 1% 122 3 190 1 1 0 30% Help Center 2 3 21 1 3. It was easy to locate the services I needed on campus/center (for each of the following areas). of selecting the the total Does Not Apply Not at all true Not very true Somewhat true Very true 1 9 2 23
Zoomerang 20 Perceptions of College Services: Results Overview Page 31 9 1 9% 1% 1 239 3 2 1% 192 10 2 1% 123 3 Help Center 3% 10 2 1% 1. My experience with the following special services was... Top number is the count of Bottom % is percent of the total Does Not Apply Very Unsatisfactory Not Satisfactory Satisfactory Very Satisfactory Exemplary Disability Services 32 0 0% 1 Veteran s Services 32 3 1 Veteran s Services 32 % 3 9 1 1 Counseling 21 2 % 2 % 33 9% International Services Dualenrollment Services TRiO Support Services 33 9 301 32 9% 0 0% 2 2 1 0% 9 12 19 % 1 2 % 1. My experience with PASSPORT and the following online services was... Top number is the count of Bottom % is percent of the total Does Not Apply Very Unsatisfactory Not Satisfactory Satisfactory Very Satisfactory Exemplary Add/Drop and register 1 % 2 10 2 12 3 Find my schedule and transcript 10 3 2 9 3 0%
Zoomerang 20 Perceptions of College Services: Results Overview Page 12 View my degree audit 12 2 10 2 3% Pay my account online 9 3 3 1 2 2 3 3 Find financial aid information 9 1 30 2 102 Order a transcript 12 10 1 1 1 3 2 Complete a graduation application 22 31 1 1 1. My experience with my college e-mail (my.polk.edu) regarding the following areas has been... Top number is the count of Bottom % is percent of the total Does Not Apply Very Unsatisfactory Not Satisfactory Satisfactory Very Satisfactory Exemplary Ease of access 1 % 91 2 100 12 3 Information received through e-mail Help with problems using e-mail 1 3 22 23 1 9 2% 3 1 100 1% 122 3 2 1. The information I received from the following areas was consistent and I was able to comprehend it. of selecting the the total Does not apply Not at all true Not very true Somewhat true Very true 1 1 % 99 12 3 1 1 % 2 99 1 % 2 23 3 10% 9 2 12 192 0 0% 3 1 3 239 1 0% 1 3 2 Help Center 209 % 3 3 1 9 1. Please rate the following printed or online information materials:
Zoomerang 20 Perceptions of College Services: Results Overview Page Top number is the count of Bottom % is percent of the total Does Not Apply Very Unsatisfactory Not Satisfactory Satisfactory Very Satisfactory Exemplary Online Application 9 2 2 9 2 109 % Admission Guide 10 % 1 3 2 9 2 Orientation Guide 12 3 0 1 0 2 Handbook 0 % 0 2 93 2% Online Catalog 1 2 12 1 % 3 2 102 Handouts 3 21 19 % 1% 1 2 Activities Handouts 1 % 1 % 1 1 1 Athletic Announcements 19 1 3 1 2 1 1 1 Passport Instructions Programs and Degree Information 1 9 1 10 1 2 % 3 2 1 2 9 2 2 10 2 103 2 Thank you for your participation! Your help is greatly appreciated! Please use the Submit button below to finish the survey. Products & Services About Us Support/Help 2012 Copyright MarketTools Inc. All Rights Reserved. Privacy Policy Terms Of Use