Professional Diploma in Retail Banking Credit & Service Programme title: Programme code: Teaching mode: NFQ level 1 : Programme (total) ECTS 2 : Programme modules: Recommended sequence for registration of modules: Professional Diploma in Retail Banking Credit & Service PDBUS010 Part-time Level 7 (Undergraduate) 30 ECTS Principles of credit assessment Credit Application Negotiation, Documentation and Financing Alternatives Monitoring and Identifying Early Warning Signs of Financial Distress Introduction to Retail Banking Regulation (UK), Products and Services Retail Banking Product and Service Regulatory Requirements (UK) Retail Banking Conduct Risk and Customer Service Practice Note: the modules will run as follows for 2016-17: Semester 1, 2016-17 (Jan 2017 exams) Principles of credit assessment Introduction to Retail Banking Regulation (UK), Products and Services Semester 2, 2016-17 (May 2017 exams) Credit Application Negotiation, Documentation and Financing Alternatives Retail Banking Product and Service Regulatory Requirements (UK) Semester 3, 2016-17 (Sept 2017 exams) Monitoring and Identifying Early Warning Signs of Financial Distress Retail Banking Conduct Risk and Customer Service Practice Please note that the Principles of Credit Assessment module must be completed prior to the following two modules: Credit Application Negotiation, Documentation and Financing Alternatives Monitoring and Identifying Early Warning Signs of Financial Distress Entry requirements: Typical course duration: The minimum second level educational requirements for entry are as follows: Five passes in the Leaving Certificate, including English and Mathematics Five O Level/GCSE passes, including English Language and Mathematics The Institute will also consider applications on a mature candidate basis from applicants who are 23 years of age before the date of their application for admission to the programme. One year if students complete two modules in each semester. There is three semesters in an academic year. 1 NFQ: National Framework of Qualifications 2 ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours Page 1
Professional Diploma in Retail Banking Credit & Service Programme learning outcomes: On completing the Professional Diploma in Retail Banking Credit and Service, it is expected that graduates will be able to: Explain the theory and practice underpinning bank retail product and service design and delivery and show how it relates to regulatory compliance and risk management Describe the key features of retail bank credit and deposit products and services along with the factors which influence their design, management, delivery and evaluation Outline the key funding sources available to SMEs, noting regulatory and legal requirements Assess financial information contained within financial accounts in order to ascertain the credit risk of a customer and support the selection of appropriate products and services to meet the customer need Appraise regulatory issues for appropriate product and / or service solutions to meet customers needs, indicating to customers the features, benefits and risks of bank retail products and services Identify situations / contexts where potential regulatory breaches can occur and devise strategies to mitigate conduct risk Manage and negotiate with borrowers Identify the early signs of credit deterioration for personal and SME customers, evaluate their potential impact and consider courses of action Communicate clearly (using appropriate media) with customers demonstrating a customer-centric focus Present a lending proposal in a manner which meets the needs of the personal or SME borrower and complies with credit policies Compile documentation to advise key stakeholders on bank practice and customer service developments 1 NFQ: National Framework of Qualifications 2 ECTS stands for European Credit Transfer System (ECTS). 1 ECTS = 20/25 total student effort hours Page 2
: Principles of Credit Assessment FIN1067B This module, which is a level 7 (NFQ) credit module, requires approximately of total student effort, including the MCQ test, recorded lectures, workshops, independent study and examination. Written paper exam 100%, duration 2 hours Manual, study guide, webinars and two one day workshops Susan Freeney Susan.freeney@iob.ie Indicative Learning Outcomes: Understand Portfolio risk appetite, Credit portfolio management and credit concentration risk Explain the canons of lending Describe the challenges of SME and personal lending Describe the characteristics of business entities Understand SME strategy, Industry, Economic and Management team risk assessment Understand the Primary Statements in financial reporting Analyse financial information - P&L, Balance Sheet and Cashflows; Understanding working capital and liquidity Prepare and analyse repayment capacity Appreciate the implications of financial projections sensitivity analysis Understand Credit Scoring in personal lending Explain the different types of security and legal issues affecting security Explain covenants and conditions precedent Describe the Personal lending Channels; Appreciate ethics in personal lending including Financial Exclusion & the Consumer Right to Credit, Responsible Lending, Responsible Borrowing and whose Responsibility is Debt Personal lending Case Studies including, Mortgage Application, Overdraft, Personal credit card, Car Loan and Personal loan Page 3
: Credit Application Negotiation, Documentation and Financing Alternatives FIN1068B This module, which is a level 7 (NFQ) credit module, requires approximately of total student effort, including the recorded lectures, workshops, independent study and examination. Written paper exam 100%, duration 2 hours. Manual, study guide, webinars and a one day workshop. Susan Freeney Susan.freeney@iob.ie Indicative Learning Outcomes: Describe the different forms of financing for SME borrowers Describe the different personal credit products available Conduct a borrower interview Draft and structure credit applications Negotiate with borrowers to protect the bank position Understand facility letters Page 4
: Monitoring and Identifying Early Warning Signs of Financial Distress FIN1069B This module, which is a level 7 (NFQ) credit module, requires approximately of total student effort, including the recorded lectures, workshops, independent study and examination. Written paper exam 100%, duration 2 hours Manual, study guide, webinars and a one day workshop Susan Freeney Susan.freeney@iob.ie Indicative Learning Outcomes: Monitor and identify early warning signs of financial distress Control and manage existing personal and SME credit facilities, in particular accounts in arrears Assess problem debt and suggest the appropriate resolution options including, liquidation, receivership and administration Assess the viability of the personal or SME customer proposition in a compromised credit situation and where appropriate restructure the facility to meet the needs of the customer while protecting the bank Make a judgement on when to disengage and exit and outline the recovery options and provision requirements for impairment Page 5
: Introduction to Retail Banking Regulation (UK), Products and Services FIN1073B This module which is a level 7 (NFQ) credit module, requires approximately of total student effort, including lectures and independent study. 100% two hour, end of semester written examination. Manual, lectures, and a study guide. Grace Horan grace.horan@iob.ie Explain the products and services offered by retail banks Describe the regulatory infrastructure of the UK financial services industry and the roles and responsibilities of the regulators within a retail banking environment Page 6
: Retail Banking Product and Service Regulatory Requirements (UK) FIN1074B This module which is a level 7 (NFQ) credit module, requires approximately of total student effort, including lectures and independent study. 100% two hour, end of semester written examination. Manual, lectures, and a study guide. Grace Horan grace.horan@iob.ie Describe the conduct of business regulations and other legislation which underpins the sale of retail banking products and services Apply their knowledge of the regulatory requirements to the design, sales and post sales activities for retail banking products and services Explain the regulation for financial promotion and distance marketing and how it addresses misselling and customer detriment Define money laundering and terrorist financing and describe the regulation in place to combat these threats Page 7
: Retail Banking Conduct Risk and Customer Service Practice FIN1075B This module which is a level 7 (NFQ) credit module, requires approximately of total student effort, including lectures and independent study. 50% continuous assessment and 50% written exam. 50% continuous assessment comprising of: - 10% assignment plan - assignment 50% end of semester written examination Study guide, manual and lectures. Grace Horan grace.horan@iob.ie Students will be able to: Explain conduct risk and its implications for banking services Differentiate between products and services and relate this knowledge to product life cycles Explain the role of service standards and measures in the delivery of excellent customer service and the fair treatment of customers Determine the types and behaviours of customers and the strategies which financial services organisations can use to effectively communicate with customers Differentiate between ethical behaviour and integrity, and explain how ethical behaviours and decision making can improve customer outcomes Page 8