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Residential Property Owners Policy Summary The insurance cover is provided by Liberty Mutual Insurance Europe Limited & Aro Underwriting Group Limited The Residential Property Owners policy is a flexible policy offering cover on a sum insured basis for loss or damage to buildings and/or contents. It is designed to meet the demands and needs of landlords who wish to ensure their properties are protected. You specify the levels of cover you need for your requirements. Optional features are also available, and these can be used to amend the policy cover to meet wider requirements that you may have. This Policy Summary does not describe all the terms and conditions of your policy, so please take the time to read the policy document to make sure you understand the cover it provides. Your cover is valid for 12 months and is renewable annually. 2
Significant features and benefits of the policy Section 1 Buildings Loss or damage to the buildings caused by fire, explosion, lightning, earthquake, smoke, riot, malicious acts, storm, flood, escape of water or oil, theft or attempted theft, collision, falling aerials and trees, subsidence, ground heave and landslip Cover up to the buildings sum insured as shown in the policy schedule Cables, Pipes, Tanks Accidental damage for which you are legally responsible Trace and Access Cost of locating the source of the damage caused by escape of water or oil up to 2,500 Temporary Accommodation and Loss of Rent Temporary Accommodation and Loss of rent if your property is uninhabitable due to damage covered by this section up to 30% of the sum insured Emergency Access/Landscape Gardens Cost of making good loss or damage to the buildings or landscaped gardens or grounds caused by a member of the emergency services to prevent loss or damage to the property up to 1,000. Replacement of Locks Cost of replacement of locks at the property following theft of keys up to 500. Unauthorised use of Electricity Gas or Water Cost of metered electricity gas or water for which you are legally responsible arising from its unauthorised use by people taking possession or occupying the property without your authority up to 1,000 3
Property Owners Liability Legal liability as owner but not occupier of the property or Legal liability under Defective Premises Act Up to the limit of indemnity specified in your schedule plus costs Accidental Damage (optional cover) This cover only applies if you have selected it and it is shown in your schedule Section 2 Contents Loss or damage to the contents caused by: fire, explosion, lightning, earthquake, smoke, riot, malicious acts, storm, flood, escape of water or oil, theft or attempted theft, collision, falling aerials and trees, subsidence, ground heave and landslip Cover up to the contents sum insured as shown in the policy schedule Property Owners Liability Legal liability as owner of landlord's contents for damages arising out of accidental bodily injury or accidental damage up to the limit of indemnity specified in your schedule plus costs Accidental Damage (optional cover) This cover only applies if you have selected it and it is shown in your schedule 4
Significant and unusual exclusions or limitations of the policy Section 1 Buildings The amount up to the excess shown in your schedule Escape of water or oil, theft or attempted theft, malicious acts or accidental breakage of fixed glass, sanitary ware and ceramic hobs while your property is unoccupied Cables, Pipes, Tanks Damage caused to pitch fibre drains and by any inherent defect of the fabric of the drains Property Owners Liability Property owners liability arising from the occupation of the buildings or to any business use of the building Section 2 Contents The amount up to the excess shown in your schedule Malicious acts, theft or attempted theft caused by you, your family, lawful tenants or guests or while your property is unoccupied Contents in any outbuilding in excess of 5% of the total contents sum insured Legal Liability Legal Liability arising from Bodily injury to you or a family member or an employee Damage to property owned or the ownership of any land or building Ownership, or use of road vehicles, aircraft, watercraft, firearms or animals other than domestic pets not defined in the Dangerous Dogs Act 1999 5
Customer Information Should you need to make a claim: The Claims Manager, for the purpose of the Claims Conditions is Cunningham Lindsey. PO Box 76, Cardiff, CF11 1JX Contact Cunningham Lindsey on Email: aroclaims@cl-uk.com Telephone: 0845 600 3174 All other communications with the Claims Manager shall be sent by email to: aroclaims@cl-uk.com or by post or by hand to Cunningham Lindsey at the above address. The Claims Manager will also be available on 0845 600 3174. Immediately tell the Police following loss or damage by theft, attempted theft, malicious damage, violent disorder, riots or civil commotion and obtain the Crime Reference Number How to cancel your policy You may cancel the policy, by giving instruction to us at any time. You have the right to cancel your policy within 14 days of its inception or when you get your policy documentation whichever is the later, providing you have not made a claim which has been accepted under the policy. You may as a consumer and without providing a reason, cancel your policy in writing to us. Any policy documentation, in particular legal documents, must be returned with your instruction to cancel. By exercising your right to cancel your policy, you are withdrawing from the contract of insurance. 6
If a claim has been submitted or there have been any incidents likely to give rise to a claim during the current period of insurance no refund for the unexpired portion of premium will be given. How to make a complaint It is always our intention to provide a first class standard of service. However we do appreciate that occasionally things go wrong. In some cases your broker will be able to resolve any concerns, and you should contact them directly. Alternatively, if you need to complain, please contact us at the following address, quoting your policy or claim number. It is the Company s intention to provide a first class standard of service. However, in the event you consider that there is any cause for complaint, in the first instance contact the intermediary who arranged the Policy. If the matter is not resolved to your satisfaction, please write to the Compliance Officer at: Liberty Mutual Insurance Europe Limited 3 rd Floor Two Minster Court Mincing Lane London EC3R 7YE Telephone 020 7860 6600 Facsimile 020 7860 6290 Please have ready the details of the Policy, and, in particular, the Policy number to help ensure a speedy response. If you remain dissatisfied, you may contact The Financial Ombudsman Service for assistance at the following address: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Telephone 0800 0 234 567 (free for people phoning from a fixed line e.g. a landline at home) 0300 129 9 123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02) Email complaint.info@financial-ombudsman.org.uk 7
Making a complaint to The Financial Ombudsman Service does not affect your rights under this Policy. Financial Services Compensation Scheme (FSCS) We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to receive compensation from the scheme if we cannot meet our obligations. Further information is available from the Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN. www.fscs.org.uk Aro Underwriting Group Ltd Riverside House River Lawn Road Tonbridge Kent TN9 1EP T: 01732 783 575 www.aro-underwriting.com 8
Aro Underwriting Group Ltd Registered in England and Wales No. 07491066 Authorised and regulated by the Financial Conduct Authority No.551189 9