Program for Public Information for Flood Awareness

Program for Public Information for Flood Awareness Adopted by the Board of Trustees December, 2016

Table of Contents Introduction... 2 Establishing the Flood Information Committee... 2 Preparing the PPI... 2 Village Floodplain and Land Use... 3 Flood Insurance Review... 5 Existing Public... 5 Repetitive Loss Properties... 5 Target Areas... 8 Target s... 8 Repetitive Loss Area... 8 Floodplain Property Owners... 8 Floodplain Apartment Renters... 8 Commercial Floodplain Renters... 8 General Public... 8 Newly Identified Floodplain Property Owners... 8 Messages, Projects and Outcomes... 9 Project Tables... 11-21 Implementation, Monitoring and Evaluation... 24 Adoption... 24 Appendix A PPI Committee Meeting Agendas and Minutes... 25 Appendix B CRS Activity 330 Estimated Scoring Worksheet... 44 Village of Lisle PPI Page 1

Introduction In 1980, the Village of Lisle adopted their first Flood Insurance Rate Map (FIRM) and Flood Damage Prevention Ordinance. Ten years later, in 1990, the Community Rating System (CRS) Program was created to encourage communities to exceed the minimum requirements of the National Flood Insurance Program. The incentive to communities to join is a reduction in flood insurance premiums for structures in the regulatory floodplain. Understanding the benefits to its residents, the Village joined the CRS Program in 1991. Staff continued working to improve floodplain management and in 2014 the Village achieved a Class 5 rating. This rating provides a 25% discount in flood insurance premiums in Lisle. This Program for Public Information for Flood Awareness (PPI) has been prepared as part of the Village s efforts to maintain and improve our CRS rating. The PPI was developed by a newly formed Flood Information Committee based on the requirements established in the 2013 CRS Coordinator s Manual. Throughout this document, the word floodplain will be used as a substitute for the Special Flood Hazard Area, or high-risk flood zone, where mandatory flood insurance is required. The area is often referred to as the 100-year floodplain. Establishing the Flood Information Committee The Flood Information Committee (Committee) was created on February 15, 2016 under Ordinance 16-4635. Applications for membership were accepted and a nine-member Committee was appointed by the Village Board on March 7, 2016. Per the ordinance, the Committee is comprised of up to seven Village residents, property owners or community stakeholders, as well as the Village s Communications director (Public Information Officer) and Stormwater administrator (Floodplain Manager). The Committee members are: Shawn Benson, Lisle Resident, Civil Engineer Anne Blaeske, Floodplain Resident and School District 202 Board Member Diane Bouckaert, Lisle Resident and Certified Floodplain Manager Kristy Grau, Floodplain Resident Marc Henny, Lisle Resident with real estate industry experience Todd MacDonald, Insurance Agent, leases office in floodplain Karen Tertell, Floodplain Resident Cathy Schuster, Lisle Communications Director/Public Information Officer Marilyn Sucoe, Lisle Stormwater Administrator/Floodplain Manager/CRS Coordinator Preparing the PPI The Committee met four times to prepare and reach consensus to recommend approval of the proposed PPI to the Village Board. Agendas and meeting minutes from each meeting are attached as Appendix A. The Committee followed a planning process outlined under the CRS Program guidance. These planning steps guided the Committee through the following activities, which are described in Village of Lisle PPI Page 2

greater detail in this section: Review of the Village s regulatory floodplain and land use Review of existing flood insurance coverage Review of properties with multiple flood insurance claims (repetitive loss properties) Review of existing public information efforts Determination of target areas and audiences Formulating messages Developing outreach projects Defining projected outcomes for each outreach projects. Village Floodplain and Land Use The Committee began by reviewing current floodplain areas and proposed changes in the floodplain limits shown on recently issued Preliminary Flood Insurance Rate Maps. Lisle floodplains, shown on the following page, are located along the following waterways: East Branch DuPage River Rott Creek Schwartz Creek St. Joseph Creek St. Procopius Creek Willoway Brook The largest regulatory floodplain is along the East Branch DuPage River. The floodplain encompasses a large portion of Community Park, more than 150 single family homes and more than 20 commercial properties. Proposed changes to the floodplain maps will bring a large apartment complex and additional homes and businesses into this floodplain. A USGS gage is located north of the Village. A levee system protects much of the residential and commercial properties from river flooding up to the base flood elevation. Poor internal drainage can cause flooding even when the levee is not overtopped. Rott Creek flows through the northwest portion of the Village, along the BNSF railroad and into Community Park. The floodplain is located within commercial and residential developments, but a majority of the floodplain area is located in undeveloped, open space, including Old Tavern Road Park, Hitchcock Woods and Community Park. Two notable exceptions are Lakeside Apartments and the Lisle High School parking lots. The St. Joseph Creek floodplain land use is primarily residential with single family homes, condominiums and apartment buildings. The parking lots around and under the apartment and condominiums are highly vulnerable as well as are the homes at the confluence of the creek and the East Branch DuPage River. A USGS gage is located on the creek at Ogden Avenue, allowing real time monitoring of flood levels. The water level rises quickly during storms, posing a risk for flash flooding. The remaining smaller floodplain areas are along St. Procopius Creek, Schwartz Creek and Willoway Brook. The land use along these creeks is primarily residential with some commercial properties along Ogden Avenue affected by Schwartz Creek. These creeks have relative small drainage areas and are subject to flash flooding. Village of Lisle PPI Page 3

Village Floodplain Map Village of Lisle PPI Page 4

Flood Insurance Review The Committee reviewed flood insurance coverage in order to help determine our target areas and audiences. As of April 30, 2016, there are 306 policies in the Lisle corporate limits. There are 120 policies in the floodplain (Zones A and AE). The remaining 186 policies are outside of the floodplain. Coverage rates: 58% of our single family homes in the floodplain have policies (120 of 208 homes) 9% of our non-residential structures have coverage (3 of 35 structures) 1 commercial structure has a contents only policy 1 residential home has a contents only policy Based on this data, the Committee is concerned with insurance coverage for commercial property owners and renters in apartments and commercial properties. Renters are particularly vulnerable as they may be unaware of the floodplain risk to their contents and vehicles. As renters of units in floodplain buildings, they are eligible for contents only coverage. Using County data, there are approximately 75 first floor apartment units located in the floodplain and approximately fifteen commercial units with lower level storage areas in the floodplain. Preliminary floodplain map changes however will increase the number of both residential and commercial rental units in the floodplain. Existing Public The Committee discussed the existing public outreach activities conducted by the Village. The Village, as participants of the current CRS Program, uses numerous communication channels including: newsletter articles, brochures, the Village website and Cable TV, social media, community e-newsletters, event booths and annual letters to floodplain and repetitive loss area property owners to provide flood information. These outreach activities were developed based on public information topics that received credit under the previous CRS Program guidance. In addition to covering topics such as flood insurance, flood hazard and property protection, the outreach also promoted the Village s flood map information service, property protection assistance and stream dumping regulations. The Existing Public table on page 5 provides additional details on current outreach activities discussed by the Committee. Repetitive Loss Properties FEMA provides a list of properties in the Village that have two or more flood insurance claims of more than $1,000 within any ten-year period since 1978. The Village currently has eighteen repetitive loss properties. Seven of these properties have been or are scheduled to be mitigated, either through demolition or elevation of the homes. Therefore, eleven repetitive loss properties will remain. Under the CRS Program, the Village is developing a Repetitive Loss Area Analysis. This analysis includes a review of storm data, insurance claims records, stormwater improvement studies and past stormwater improvement projects. Based on the draft report, two repetitive loss areas were defined. A repetitive loss area defines all the properties, including the repetitive loss property or properties, that have a similar exposure to repetitive flooding. Excluding open space and undeveloped parcels, the two areas include more than 150 parcels with about 130 property owners. The Repetitive Loss Area Analysis will be available for review on the Village website, at Village Hall and the Lisle Public Library. Village of Lisle PPI Page 5

Target All Village Residents All Village Residents Repetitive Loss Area Floodplain Residents All Village Residents All Village Residents All Village Residents All Village Residents All Village Residents General Public General Public General Public General Public General Public General Public Project/ Method of Advertising Brochures at Village Hall EXISTING PUBLIC OUTREACH Messages 1. Material Who is Responsible? 1, 2, 3, 4, 5, Flood Ready Brochure CRS 6, 7, 8, 9, Coordinator 10, 11 4 DuPage County Prevent CRS & Repair Flood Damage Coordinator Brochures at Village Hall Letter 3, 4 Letter CRS Coordinator Letter w/ 1, 2, 3, 4, 5, Letter and Flood Ready CRS Brochure 6, 7, 8, 9, Brochure Coordinator 10, 11 Village Newsletter 2, 3, 4, 5, 7, 10, 11 Website 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 Library Flood Info/ Website and Brochure River Sweep, Newsletter Advertisement and E-mail Community Booth Garden Gait PrairieWalk Pond Signage Storm Drain Stenciling Map Info. Service/ Newsletter and Website Multiple Multiple Web Pages on Each Subject, Links to USGS River Gages, FEMA and Flood Ready Brochure 1, 3, 4, 6 Flood Maps, Studies and FEMA Documents on Property Protection CRS Coordinator, Communications Director CRS Coordinator, Communications Director CRS Coordinator 5, 9 None CRS Coor./The Conservation Foundation Schedule Annual Annual 4 Times Per Year Annual 2, 3, 4 Multiple CRS Coor/ Lisle Annual Women s Club 5 Educational Signage Public Works 5, 9 Stenciling Pavement CRS Coor./The Conservation Foundation 1, 3, 11 Letter, E-mail or Verbal CRS Coordinator Cable TV 2, 3,10,11 PSAs and Ads CRS Coor/, Comm. Director Flood Protection 2, 4, 10 Personal Visit, E-mail, CRS Service/ Lletter Coordinator Newsletter and Website Social Media 1, 2 Posts for CodeRED, NWS Watches and Warnings, Ready.gov PSAs, etc. CRS Coordinator Messages: 1. Local Flood Hazard 6. Map of Flood Hazard 11. Map Information Service 2. Flood Safety 7. Floodplain Permitting 3. Flood Insurance 8. Substantial Improvement/ Substantial Damage 4. Property Protection 9. Drainage System Maintenance/ Steam dumping regulations 5. Natural and Beneficial Functions 10. Flood Protection Assistance Village of Lisle PPI Page 6

Existing Projects Village of Lisle PPI Page 7

Target Areas Following a review of the flood hazard, land use, repetitive loss properties and flood insurance data coverage, the Committee identified the following target areas: 1. Repetitive Loss Areas 2. Overall Floodplain 3. Apartment Complexes in the Floodplain 4. Commercial Properties in Floodplain 5. Soon to be Identified Floodplain in New FIRM (anticipated in 2017) Target s Based on the target areas chosen and the need to inform the general public about the flood risk in the community, the following six target audiences were identified: 1. Repetitive Loss Area Property Owners The repetitive loss areas will be targeted with additional information on flood insurance and property protection measures. They will be advised of the Village and DuPage County Overhead Sewer Rebate Programs and the Village flood protection assistance services. 2. Floodplain Property Owners All floodplain property owners will be targeted to receive information regarding all ten messages defined in the following section of this report. 3. Apartment Renters Based on flood insurance data, renters are especially vulnerable to flood losses. Many are unaware of the flood risk to their personal property, including their cars. While vehicles damaged by floods are typically covered under car insurance policies, the deductible and lost productivity could be avoided if the renters moved their vehicles to higher ground. 4. Commercial Property Renters Insurance policy data shows only one commercial contents coverage policy in Lisle. In addition to informing the renters of contents coverage policies, they will be targeted with information on property protection. Below grade storage areas or the lower levels along Main Street are particularly vulnerable. 5. General Public/Residents The Committee also recognizes the need to keep residents and people visiting or traveling through Lisle informed of the flood risk to the entire community. Flooding can occur anywhere. Recent intense rains during the spring and summer have caused basement flooding and localized flooding of streets, rear and side yard drainage channels and roadside ditches. Residents should be informed of ways to reduce their flood risk. Residents may also travel through flooded areas and should be aware of the potential flood depths and flood safety precautions. They also may consider purchasing property in the regulatory floodplain and should be aware of flood insurance. 6. Newly Identified Floodplain Property Owners New FIRMs are anticipated in 2017. Preliminary maps were released in 2015. Flood elevations are increasing along the East Branch DuPage River and St. Joseph Creek. Approximately 25 new structures will be located in the higher risk floodplain. Special outreach to these properties owners is required to inform them of flood insurance requirements and options for verifying their building elevation with respect to the new flood elevations. Village of Lisle PPI Page 8

Messages, Projects and Outcomes Under the new CRS Program guidance public outreach projects are credited based on the type of project and number of topics addressed. Up to ten topics can receive credit; six priority topics and up to four more community specific topics. Credit for the type of projects varies for example direct mailings receive more credit than providing a brochure at Village Hall. The following table outlines the ten topics chosen by the Committee, the messages and the desired outcome. Topic Message(s) Outcome 1 Know your Flood Hazard 2 Insure your Property for your Flood Hazard 3 Protect People from the Hazard 4 Protect your Property from the Hazard Know your Flood Risk Only Flood Insurance Covers a Flood Everyone Can Buy a Flood Policy Be Flood Ready, Protect Register for CodeRED Turn Around, Don t Drown Be Flood Ready, Protect Register for CodeRED Increase hits to online floodplain map Increase in map information requests Increase number of flood insurance policies Hits to Village website or Facebook page Increase in CodeRed subscribers Hits to Village website Increase in permits for overhead sewers and other property protection measures Cars moved during flood watches and warnings 5 Build Responsibly Permit Before You Build Less violation notices 6 Protect Natural Floodplain Functions 7 River Gage Monitoring Keep Our River Clean and Clear River Sweep/Change Flows Be Flood Ready - Monitor Flood Levels Fewer reports of debris in waterways Continued participation in the River Sweep Increase in requests for site visits to discuss plant maintenance along waterways Difficult to monitor if residents go directly to USGS pages. Can track hits to river gage webpage 8 Contents Coverage Insure your Contents Against a Flood Increase number of contents only policies 9 Levees Keep Our Levees Strong Removal of landscaping and encroachments from the levees Hits to Village webpage to view FEMA levee simulator, read So You Live Behind a Levee! 10 Substantial Damage/ Substantial Improvement Know the Floodplain Rules Less phone calls related to substantial damage/improvements rules Village of Lisle PPI Page 9

The Committee chose the following nineteen outreach activities. Details for each project, including target audience, message, outcome, schedule, person responsible for implementation and any stakeholder involvement is provided on the following pages. Projects OP#1 OP#2 OP#3 OP#4 OP#5 OP#6 OP#7 Flood Ready Brochure in Village Hall Lobby Village Newsletter Articles Annual Flood Awareness Open House Social Media Community Booth - Garden Gait, French Market, Lisle Chamber of Commerce Event Postcard to Apartment and Commercial Property Renters Village Website The existing 2014 brochure will continue to be used until the new DuPage County flood insurance maps are issued in late 2017, early 2018. The brochure will be rewritten to emphasize the topics and messages in this PPI. At least four newsletters a year will be issued. Each newsletter will contain at least one article, as well as short messages, promoting flood insurance purchase and other CRS activities, including map information, dumping regulations and property protection site visits and advise. An annual open house will include presentations on any new studies or stormwater projects, as well as, tables with information on flood insurance maps, property protection, rain gardens, emergency preparedness, CodeRED, etc. The Village will use Facebook to post YouTube videos, notifications and PSAs regarding flood insurance and emergency preparedness. Village Staff will attend at least two events each year to promote CodeRED, Flood Ready messages and flood insurance. Annually, a post card will be mailed explaining the flood risk, encouraging contents only coverage and discussing personal safety and property protection The website will maintain information on all ten topics. FEMA levee simulator will be added and pages will be revised to reflect messages outlined in this plan. The website informs residents of our map information service, dumping regulations and property protection site visits and advise. Village of Lisle PPI Page 10

OP#8 OP#9 OP#10 Annual Letter Repetitive Loss Areas Annual Letter Floodplain PrairieWalk Pond Signage OP#11 Cable TV PSAs and message slides OP#12 OP#13 OP#14 OP#15 OP#16 OP#17 Storm Drain Stenciling DuPage County Property Protection Brochure in Village Hall Lobby Flood Safety Poster at Park District and Library Village Electronic Sign DuPage County Maintenance and Management of Naturalized Areas Guide and Streambank Stabilization Brochures in Village Hall Lobby River Sweep A letter will be sent to all the properties in the Repetitive Loss Areas as defined by a separate analysis. The letter will address flood insurance, substantial improvements/damages rules, overhead sewer rebates, and property protection measures. A letter will be sent to floodplain properties outside of the repetitive loss areas. This letter will include information on flood insurance, substantial improvements/damages rules, overhead sewer rebates, and property protection measures. Signage will be maintained addressing natural floodplain functions Slides address building permits, no dumping, flood insurance, Code RED, Ready.gov., and National Weather Service announcements. Typically, once or twice a year, this is used as an Eagle Scout project or other community service project. Stencils and paint are provided by The Conservation Foundation. The Village provides maps, safety vests and traffic cones. The Village maintains a map an rotates projects every three years Brochure will be placed in Village Hall Lobby Laminated CDC flood safety posters will be placed on bulletin boards at Library and Park District buildings Six messages will rotate throughout the year directing people to the Village website or FEMA websites. Easy to remember web addresses will be created to link people to flood related pages on Village website Brochures will be placed in Village Hall Lobby For more than ten years, the Village has partnered with The Conservation Foundation in promoting and participating in this event Village of Lisle PPI Page 11

OP#18 OP#19 Homeowner/Condo Association Newsletter Articles Flood Insurance Brochure in Village Hall Lobby Provide newsletter articles to at least two homeowner associations regarding flood insurance, personal and property protection, protecting natural floodplain functions and building responsibly FEMA F-683 Why You Need Flood Insurance Village of Lisle PPI Page 12

Target Project 1 Topic # and Messages 1. Outcome Schedule Responsibility Stakeholder 1. Know Your Flood Risk 2. Only Flood Insurance Covers a Flood 3. Be Flood Ready, Protect Increase in flood map information requests and online map hits Increase number of flood insurance policies Increase in CodeRED subscribers Hits to Village website or Facebook page All s Flood Ready Brochure at Village Hall 4. Be Flood Ready, Protect Turn Around Don t Drown Hits to Village website Increase in permits for overhead sewers and other property protection measures Less cars damaged 5. Permit Before You Build Less violation notices CRS Coordinator None 6. Keep Our River Clean and Clear 7. Be Flood Ready - Monitor Flood Levels 8. Insure Your Contents Against a Flood 9. Learn How Levees Work 10. Know the Floodplain Rules Increase in permit requests to naturalize streambanks Increase hits to river gage webpage Increase number of contents only policies Removal of landscaping and encroachments from the levees Hits to Village webpage to view FEMA levee simulator Less confusion on the substantial improvement/substantial damage rules 1. The current Flood Ready brochure will be updated to incorporate the new messages and priorities when new flood insurance maps are issued in late 2017 or early 2018. Village of Lisle PPI Page 13

Target Project 2 Topic # and Messages Outcome Schedule Responsibility Stakeholder 1. Know Your Flood Risk 2. Only Flood Insurance Covers a Flood 4. Be Flood Ready, Protect Increase in flood map information requests and online map hits Increase number of flood insurance policies Increase in CodeRED subscribers Hits to Village website or Facebook page All s Village Newsletter 4. Be Flood Ready - Protect Increase hits to Village website Increase in permits for overhead sewers and other property protection measures 5. Permit Before You Build Less violation notices Four times a year CRS Coordinator and Communicatio ns Director None Fewer reports of debris in waterways 6. Keep Our River Clean and Clear River Sweep/Change Flows 7. Be Flood Ready - Monitor Flood Levels Continued participation in the River Sweep Increase in requests for site visits to discuss plant maintenance along waterways Increase hits to river gage webpage Village of Lisle PPI Page 14

Target Project 3 Topic # and Messages Outcome Schedule Responsibility Stakeholder 1. Know Your Flood Risk 2. Only Flood Insurance Covers a Flood Increase in flood map information requests and online map hits Increase number of flood insurance policies 3. Be Flood Ready, Protect You and Your Property Increase in CodeRED subscribers Hits to Village website or Facebook page 4. Be Flood Ready, Protect You and Your Property Increase hits to Village website Increase in permits for overhead sewers and other property protection measures All s Flood Awareness Open House 5. Permit Before You Build Less violation notices Once a Year in April CRS Coordinator None 7. Be Flood Ready, Monitor Flood Levels 8. Insure Your Contents Against a Flood 9. Learn How Levees Work Increase hits to river gage webpage Increase number of contents only policies Removal of landscaping and encroachments from the levees Hits to Village webpage to view FEMA levee simulator 10. 10. Know the Floodplain Rules Less phone calls related to substantial damage/improvements rules Village of Lisle PPI Page 15

Target Project 4 Topic # and Messages Outcome Schedule Responsibility Stakeholder 2. Only Flood Insurance Covers a Flood Increase number of flood insurance policies All s Social Media 3. Be Flood Ready, Protect You and Your property Increase in CodeRED subscribers Hits to Village website or Facebook page 5. Permit Before You Build Less violation notices CRS Coordinator/ Communications Director None 8. Insure Your Contents Against a Flood Increase number of contents only policies Target Project 5 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder All s Community Booth Twice a Year at Garden Gait, French Market or one Lisle Chamber of Commerce Event 1. Know Your Flood Risk 3. Be Flood Ready, Protect You and Your property 4. Be Flood Ready, Protect You and Your Property 6. Keep Our River Clean and Clear Increase in flood map information requests and online map hits Increase in CodeRED subscribers Hits to Village website or Facebook page Increase hits to Village website Increase in permits for overhead sewers and other property protection measures Fewer reports of debris in waterways Increase in requests for site visits to discuss plant maintenance along waterways Summer CRS Coordinator Lisle Women s Club and Lisle Chamber of Commerce Village of Lisle PPI Page 16

Target Project 6 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder Apartment and Commercial Unit Renters Postcard to Units 1. Know Your Flood Risk 4. Be Flood Ready, Protect 8. Insure Your Contents Against a Flood Increase in flood map information requests and online map hits Increase hits to Village website Increase number of contents only policies April CRS Coordinator None Target Project 7 Topic # and Messages Outcome Schedule Responsibility Stakeholder 1. Know your Flood Risk 2. Only Flood Insurance Covers a Flood 4. Be Flood Ready, Protect Increase in flood map information requests and online map hits Increase number of flood insurance policies Increase in CodeRED subscribers Hits to Village website or Facebook page All audiences Village Website 4. Be Flood Ready, Protect Increase hits to Village website Increase in permits for overhead sewers and other property protection measures 5. Permit Before You Build Less violation notices July CRS Coordinator None 7. Be Flood Ready - Monitor Flood Levels 9. Learn How Levees Work 10. Know the Floodplain Rules Increase hits to river gage webpage Removal of landscaping and encroachments from the levees Hits to Village webpage to view FEMA levee simulator Less phone calls related to substantial damage/improvements rules Village of Lisle PPI Page 17

Target Project 8 Topic # and Messages Outcome Schedule Responsibility Stakeholder 1. Know Your Flood Risk Increase in flood map information requests and online map hits 2. Only Flood Insurance Covers a Flood Increase number of flood insurance policies 3. Be Flood Ready, Protect Increase in CodeRED subscribers Hits to Village website or Facebook page Repetitive Loss Area Property Owners Annual Letter to Rep. Loss Areas 4. Be Flood Ready, Protect You and Your Property 7. Be Flood Ready, Monitor Flood Levels Increase hits to Village website Increase in permits for overhead sewers and other property protection measures Increase hits to river gage webpage July CRS Coordinator None 9. Learn How Levees Work Removal of landscaping and encroachments from the levees Hits to Village webpage to view FEMA levee simulator 10. Know the Floodplain Rules Less phone calls related to substantial damage/improvements rules Village of Lisle PPI Page 18

Target Project 9 Topic # and Messages Outcome Schedule Responsibility Stakeholder 1. Know Your Flood Risk 2. Only Flood Insurance Covers a Flood 3. Be Flood Ready Protect Increase in flood map information requests and online map hits Increase number of flood insurance policies Increase in CodeRED subscribers Hits to Village website or Facebook page Floodplain Property Owners Annual Letter to Floodplain Properties 4. Be Flood Ready, Protect Increase hits to Village website Increase in permits for overhead sewers and other property protection measures July CRS Coordinator None 7. Be Flood Ready Monitor Flood Levels Increase hits to river gage webpage 9. Learn How Levees Work 10. Know the Floodplain Rules Removal of landscaping and encroachments from the levees Hits to Village webpage to view FEMA Less phone calls related to substantial damage/improvements rules Target Project 10 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder Fewer reports of debris in waterways All s PrairieWalk Pond Signage 6. Keep Our River Clean and Clear Increase in requests for site visits to discuss plant maintenance along waterways CRS Coordinator None Village of Lisle PPI Page 19

Target Project 11 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder 2. Only Flood Insurance Covers a Flood Increase number of flood insurance policies All s Cable TV PSAs and Message Slides 3. Be Flood Ready, Protect Increase in CodeRED subscribers Hits to Village website or Facebook page CRS Coordinator Communications Director None 5. Permit Before You Build Less violation notices 6. Keep Our River Clean and Clear Fewer reports of debris in waterways Target Project 12 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder All s Storm Drain Stenciling 6. Keep Our River Clean and Clear Fewer reports of debris in waterways Spring, Summer and Fall CRS Coordinator The Conservation Foundation Target Project 13 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder All s DuPage County Property Protection Brochure in Lobby 4. Be Flood Ready, Protect Increase hits to Village website Increase in permits for overhead sewers and other property protection measures CRS Coordinator DuPage County Village of Lisle PPI Page 20

Target Project 14 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder All s CDC Flood Safety Posters 4. Be Flood Ready, Protect Increase hits to Village website Increase in permits for overhead sewers and other property protection measures CRS Coordinator/Park District Superintendent Marketing/Lisle Library Park District and Lisle Library Target Project 15 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder All s Village Electronic Sign 2 - Only Flood Insurance Covers Flood Loss, Visit floodsmart.gov 3,4 - Be Flood Ready Visit villageoflisle.org/ Floodready 3,4 Register for CodeRED 5 - Build Responsibly, Get a Permit, Visit villageoflisle.org/permits 8- Renters Protect Yourself, Buy Flood Insurance Contents Coverage Visit floodsmart.gov Increase in flood insurance policies Increase in hits to website Increase in CodeRED subscribers Less violation notices Increase in contents only policies, rotated on a weekly basis throughout the year. Emergency Flood Watch/Warni ng messages displayed as issued by NWS Communications Director None Village of Lisle PPI Page 21

Target Project 16 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder General Public/ Residents/ Floodplain Property Owners DuPage County Maintenance and Management of Naturalized Areas Guide and Streambank Stabilization Brochures in Village Hall Lobby 6. Keep Our River Clean and Clear Fewer reports of debris in waterways Increase in requests for site visits to discuss plant maintenance along waterways CRS Coordinator DuPage County Stormwater Management Target Project 17 Topics and Messages Comments on Outcome Schedule Responsibility Stakeholder All s River Sweep 6. Help Keep Our River Clean and Clear Maintain or Increase volunteer participation in activity May/June CRS Coordinator The Conservation Foundation Village of Lisle PPI Page 22

Target Project 18 Topic # and Messages Outcome Schedule Responsibility Stakeholder 1. Know Your Flood Risk 2. Only Flood Insurance Covers a Flood Increase in flood map information requests and online map hits Increase number of flood insurance policies Residents Homeowners Association Newsletters, (at least two) 3. Be Flood Ready, Protect 4. Be Flood Ready, Protect Increase in CodeRED subscribers Hits to Village website or Facebook page Increase hits to Village website Increase in permits for overhead sewers and other property protection measures 5. Permit Before You Build Less violation notices One time a year CRS Coordinator and Communications Director Associations possibly including Arbor Ridge, Arbor Trails, Beau Bien, Green Trails, and Peach Creek 6. Keep Our River Clean and Clear Fewer reports of debris in waterways Increase in requests for site visits to discuss plant maintenance along waterways Target Project 19 Topic # and Messages Comments on Outcome Schedule Responsibility Stakeholder All s FEMA Brochure- Why You need Flood Insurance in Village Hall Lobby 2. Only Flood Insurance Covers a Flood Increase number of flood insurance policies CRS Coordinator None Village of Lisle PPI Page 23

Implementation, Monitoring and Evaluation CRS Coordinator and Communications Director will document their activities throughout the year. The Committee will meet annually, no later than April 30 of each year, to review activities, evaluate program success and update the PPI document as necessary. CRS Coordinator and Communications Director will prepare an annual review for the Committee, no later than April 30 of each calendar year. The review will provide outcomes including, but not limited to: Requests for flood map information; Hits to Village website s flood related web pages; Increase in CodeRED subscribers Increase in River Sweep participants Number of flood insurance policies; Requests for flood protection information and site visits; Number of Flood Ready and DuPage County brochures distributed at Village Hall and community events; Violations for unpermitted or non-compliant construction; Reports of debris in waterways After the Committee meets to review the year s outreach programs and outcome monitoring, an Annual Evaluation Report will be prepared. The Annual Evaluation Report must address if the target audiences were reached and if the messages resulted in the desired outcomes. The report must discuss which projects were implemented and if any were not, the reason. Finally, the report must outline any proposed changes. The annual report will then be sent to the Village Board for final approval. Adoption Once the plan has been approved by the Committee it shall be sent to the Village Board for adoption. Committee approval date: November 10, 2016 Village Board approval date: December 5, 2016 Village of Lisle PPI Page 24

Appendix A - PPI Committee Meeting Agendas and Minutes Village of Lisle PPI Page 25

Appendix B CRS Activity 330 Estimated Scoring Worksheet Village of Lisle PPI Page 43

OP#1 OP#2 OP#3 Projects Flood Ready brochure in Village Hall lobby Village newsletter articles Flood Awareness Open House Points per Topic 1. Know Your Flood Hazard 2. Insure your Property 3. Protect People 4. Protect Property 330 Project (OP) Worksheet Topics Covered 5. Build Responsibly 6. Protect Natural Floodplain 7. River Gages 8. Contents Coverage 9. Levees 10. Sub Dam/ Sub Imp Times per Year Count OP PPI y/n PPI (OP) Multipliers 1 x x x x x x x x x 1 9 9 y 3.6 n 0.0 12.6 2 x x x x x x 1 6 12 y 4.8 n 0.0 16.8 6 x x x x x x x x 1 8 48 y 19.2 n 0.0 67.2 OP#4 Social media 2 x x x x 1 4 8 y 3.2 n 0.0 11.2 OP#5 Community Booth 2 x x x x x x x x x 2 9 36 y 14.4 y 10.8 61.2 OP#6 Postcard to floodplain rental units 6 x x x 1 3 18 y 7.2 n 0.0 25.2 OP#7 Village website 1 x x x x x x x x x 1 9 9 y 3.6 n 0.0 12.6 OP#8 OP#9 OP#10 OP#11 Annual Letter - Repetitive Loss Area Annual Letter - Floodplain PrairieWalk Pond 2 signs Cable TV PSAs and message slides 6 x 1 1 6 y 2.4 n 0.0 8.4 6 x 1 1 6 y 2.4 n 0.0 8.4 1 x 1 2 2 y 0.8 n 0.0 2.8 1 x x x x x 1 5 5 y 2.0 n 0.0 7.0 OP#12 Storm drain stenciling 2 x 2 1 4 y 1.6 y 1.2 6.8 DuPage County OP#13 property protection brochure in Village 1 x 1 1 1 y 0.4 y 0.3 1.7 Hall lobby OP#14 Flood Safety Poster - Park District and 1 x x 2 2 4 y 1.6 y 1.2 6.8 Library OP#15 Village Electronic sign 1 x x x x x x 1 6 6 y 2.4 y 1.8 10.2 OP#16 DuPage County wetland and stream stabilization brochures in Village Hall lobby 1 x 1 2 2 y 0.8 y 0.6 3.4 OP#17 River Sweep 2 x x 1 2 4 y 1.6 y 1.2 6.8 OP#18 Homeowner association 2 x x x x x 2 5 20 y 8.0 y 6.0 34.0 newsletters OP#19 FEMA flood insurance brochure in Village Hall lobby 1 x 1 1 1 y 0.4 n 0.0 1.4 Number of OP projects: 19 Notes: c330 350 STK y/n STK (OP) OP + PPI + STK OP: 200 PPI: 80 STK: 23.1 303.1 OP PPI STK 200 80 60 Village of Lisle PPI Page 44