RETAIL BANKING TARIFFS Effective 1st February 2018
PRODUCT/SERVICE MONTHLY MAINTENANCE FEES Xapit Account Salary Account Seba Account Savings Account Zanaco Savers Account Current Account (ZMW) Foreign Currency Accounts (US$) Foreign Currency Accounts (GBP) Foreign Currency Accounts (EUR) Foreign Currency Accounts (ZAR) MONTHLY MANAGEMENT FEES Xapit Account Penalty on Balance above K10,000 MINIMUM BALANCE Xapit Account Salary Account Seba Account Savings Account Zanaco Savers Account Current Account (ZMW) FX Current Account (US$) FX Current Account Professional Product (US$) FX Current Account (GBP) FX Current Account Professional Product (GBP) FX Current Account (EUR) FX Current Account (ZAR) Term Deposits Account Account below minimum balance (Flat fee per month) Xapit, Seba account Savings, Zanaco Savers, Current and Foreign Currency Accounts WITHDRAWALS ATM withdrawal ATM withdrawal at Zanaco ATM (per successful withdrawal) ATM withdrawal other banks ATM withdrawal International Surcharge - Non Zanaco customers Point of Sale (POS) cash withdrawal POS cash withdrawal at Zanaco Xpress Agent K0 - K100 K101.00 - K250.00 K251.00 - K500.00 K501.01 to K2,000.00 K2,000.01 to K4,000.00 K4,000.01 to K5,000.00 Over the Counter (OTC) withdrawal at any Zanaco Branch OTC cash/cheque withdrawal at Zanaco Branch Excessive encashment of K25,000.00 and above or equivalent. (For amounts above K100,000.00 customer is to give 48 hours notice) DEPOSITS Point of Sale (POS) cash deposit POS cash deposit at Zanaco Branch POS cash deposit at Zanaco Xpress Agent K0 - K101.00 - K250.00 K251.00 - K500.00 K501.00 - K2,000.00 Over the Counter (OTC) cash deposit at any Zanaco branch OTC cash deposit into Xapit account OTC cash deposit into other accounts OTC Bulk cash deposits of coins OTC Bulk cash deposits in excess of K100,000.00 OTC Bill Muster cash deposit Cheque Deposits OTC Cheque deposits for Zanaco cheques (charged to the drawer s account) Deposit Books Deposit book numbered unpersonalised - 50 duplicate leaves Customised deposit book FUNDS TRANSFERS Over the Counter (OTC) Funds Transfer OTC funds transfer within Zanaco OTC funds transfer to other banks - DDACC OTC funds transfer to other banks - RTGS TARIFF K30.00 K35.00 K40.00 US$12.00 GBP7.50 EUR10.00 ZAR132.00 K5.00 K50 per occurence, starter pack fee K40.00 K200.00 K750.00 US$150 GBP150 K10,000.00 K15.00 K35.00 or equivalent K9.00 K12.00 K20.00 + 1.5%, maximum K8.00 K250.00 plus 0.2% for amount above K25,000.00 K10.00 K15.00 1
PRODUCT/SERVICE PRODUCT/SERVICE Mobile Banking (XAPIT) Transfers K2,000.00 and below Above K2,000.00 Funds Transfer to other banks - DDACC Funds Transfer to other banks - RTGS PAYMENTS Mobile banking bills payment Mobile banking bills payment Standing Order Standing order set up Individual transactions (internal payments within Zanaco) Individual transactions to other banks Individual transactions (international payments) Premature cancellation of standing order Cheques Cheque book 25 leaves (ZMW) Cheque book 50 leaves (ZMW) Cheque book 50 leaves - Foreign currency accounts Cheque book 100 leaves (ZMW) Customised cheque book Cheque processing (ZMW) Foreign currency cheque processing (US$) Foreign currency cheque processing (GBP) Foreign currency cheque processing (EUR) Foreign currency cheque processing (ZAR) Stop payment order Irregularly drawn cheques (technical reasons) Bank/Manager s cheque issued Counter cheque cash voucher Unpaid cheque, DDACC/ RTGS and standing orders due to insufficient funds INTERNET BANKING Set up fee Monthly fee Internet transaction within Zanaco Internet transaction to other bank Internet payments/purchases Internet banking statement E-Tracer (bank statement sent via email) Application and set up fee Per statement BALANCE ENQUIRIES Balance enquiry at Zanaco ATM Balance enquiry at non Zanaco ATM Balance enquiry using mobile banking (Xapit) Over-the-counter balance enquiry at branch SMS alerts for the transactions on the account Balance enquiry by card at Zanaco Xpress Agent AIRTIME PURCHASES ATM airtime top-up Mobile banking airtime purchase STATEMENTS Monthly statement at domicile Branch for Salary, Current and Zanaco Savers Accounts Quarterly statement at domicile Branch for Pensioners, SEBA, Savings Accounts Interim/ Duplicate statement at branch MINI STATEMENTS Mobile Banking (Xapit) mini statement Mini statement at Zanaco ATM Mini statement at other Bank s ATM DEBIT CARDS First card issued on new account Uncollected card Card Replacements Lost card/stolen Pin forgotten Expired card Quarterly ATM card fee Visa transaction dispute fee (disputes where the customer is at fault) TARIFF K7.00 K10.00 K20.00 K10.00 plus VAT DDACC plus VAT, RTGS plus VAT US$10.00 TT Charges + US$30.00 Correspondent Charge K30.00 plus VAT Full Cost K5.00 per cheque US$1.50 per cheque GBP1.00 per cheque EUR1.00 per cheque ZAR15.00 per cheque K250.00 plus VAT per cheque K150.00 K510.00 per item K6.00 K20.00 1.5% min K10.00, maximum K2.50 K4.00 K2.00 K20.00 for ATM eligible accounts K3.00 plus VAT K2.00 K3.00 plus VAT K60.00 plus VAT K60.00 plus VAT K60.00 plus VAT K18.00 per quarter per active ATM Card for Private and Preferred K5.00 per quarter for Xapit Accounts (Digital) K300.00 per dispute form 2
PRODUCT/SERVICE PRODUCT/SERVICE GENERAL BANKING SERVICES Cheque image/copy Counter voucher image/copy Outward status enquiry except on account opening Auditors report Certification of customer s documents Certificate of balance Search fee for items 6 months to 1 year Search fee for items over one year Commission on Bank references and Confirmation of Bank Accounts Night Safe Safe Custody Small envelopes/ Tamper proof bag (A5 size) Medium envelopes/ Tamper proof bag (A4 size) Large envelopes/ Tamper proof bag (A3 size) ACCOUNT CLOSURE / DORMANT ACCOUNTS Dormant account reactivation fee Closure of account Closure of account Foreign currency Premature withdrawal of Term Deposit INVESTMENT IN GOVERNMENT SECURITIES Commission - Treasury bills Commission - GRZ bonds Form G letter of guarantee to BOZ for T/B & bonds PURCHASE OF FOREIGN EXCHANGE Travellers Cheques Foreign currency notes Telegraphic Transfer (inward) Draft/Bills SALE OF FOREIGN EXCHANGE Foreign currency notes Telegraphic transfer (outward) Investigating fees on Telegraphic Transfers Draft/Bills Draft Cancellation Drafts Stop Payment Conversion from ZMW to Foreign Currency Collection charges on cheques - International Postage TARIFF K70.00 per image/copy K60.00 per image/copy K115.00 per copy plus VAT K200.00 plus VAT K150.00 per item plus VAT K200.00 per item plus VAT K150.00 per customer request plus VAT per wallet per quarter K120.00 per month plus VAT K170.00 per month plus VAT K220.00 per month plus VAT (free for deceased) K170.00 (free for deceased) Interest forfeited plus Admin fee of 3.5% minimum K300.00 1% of discount, minimum K115.00 1% of discount, minimum K115.00 K80.00 Buying rate US$4.00 1% of the amount min K175.00 max K528.00 or US$ equivalent plus VAT Selling rate 0.75% of amount, min $45.00 max $150.00 or Kwacha equivalent. K184.80 plus US$30.00 correspondent charges 1% of the amount min K158.40 max K528.00 or US$ equivalent plus VAT K132.00 K132.00 plus US$30.00 correspondent charges Selling rate Full cost plus VAT NOTE: Our products and services and the terms under which they are offered may change. We will therefore notify you in time in case of any changes. 3
OUR CONTACT If you have any questions or need more clarification, visit any nearest Zanaco branch or contact: 1. customerservice@zanaco.co.zm 2. +5000 on all networks 3. +260 211 228979 4. @zanacoplc 5. www.zanaco.co.zm