FirstGroup plc Full year results

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FirstGroup plc Full year results For the twelve months to 31 March 2018 Thursday 31 May 2018

Overview This year s results fell short of our ambitions disappointed that we did not make the further progress we intended based on the trends we saw at end of prior year However Group delivered strong cash generation and stable adjusted earnings despite a challenging operating environment in some markets Balance sheet strengthened further bond refinancing and continued deleveraging Non-cash Greyhound goodwill and other asset impairments of 277.3m and onerous contract provision on TPE franchise of 106.3m Looking ahead, expecting overall progress in Road divisions to broadly offset lower Rail contribution, with free cash generation to continue 2

Financial summary m Mar 2018 Mar 2017 Change Change in constant currency 1 SWR- and 53rd weekadjusted change, in constant currency 2 Revenue 6,398.4 5,653.3 +13.2% +14.0% +1.0% Adjusted 3 - EBITDA 690.6 686.6 +0.6% +2.1% - Operating profit 317.0 339.0 (6.5)% (4.3)% (10.4)% - Margin % 5.0% 6.0% (100)bps (90)bps - Net finance costs (120.0) (132.0) (9.1)% - Profit before tax 197.0 207.0 (4.8)% (1.2)% - Effective tax rate % 22.4% 26.0% (360)bps - Attributable profit 147.7 149.4 (1.1)% - EPS p 12.3p 12.4p (0.8)% +3.4% Net debt 4 1,070.3 1,289.9 (17.0)% (15.5)% Net debt: EBITDA 1.5x 1.9x ROCE 9.5% 7.3% +220bps +160bps 1 Change in constant currency is based on retranslating FY 2017 foreign currency amounts at FY 2018 rates 2 Change excluding SWR franchise revenue (which became part of First Rail in August 2017) and the 53rd week in the Road divisions, in constant currency 3 Before amortisation charges and certain other items 4 Net debt is stated excluding accrued bond interest 3

Mar 2017 revenue Currency Mar 2017 constant currency First Student First Transit Greyhound First Bus First Rail (ex- SWR) Group items Mar 2018 sub-total SWR 53rd week Mar 2018 revenue Revenue performance Group revenue growth +1.0% in constant currency excluding benefit of new SWR franchise and 53 rd week Road divisions flat excluding the 53 rd week; First Student and First Bus most impacted by service suspensions due to the weather in the final quarter Solid LFL Rail growth, supplemented by inclusion of SWR from August 2017 651.7 80.5 6,398.4 5,653.3 5,611.3 24.6 1.8 48.3 0.4 5,666.2 (42.0) (18.9) (1.3) 4

Mar 2017 operating profit Currency Mar 2017 constant currency First Student First Transit Greyhound First Bus First Rail (ex-swr) Group items Mar 2018 sub-total SWR 53rd week Mar 2018 operating profit Operating profit performance Road divisions: good margin progress in Bus offset by Greyhound long haul challenges, Transit's driver labour costs and reduced margin in Student Rail division: solid profitability driven by GWR and SWR, partially offset by losses in TPE 339.0 331.2 10.7 317.0 9.7 (7.8) 12.5 7.6 296.6 (15.0) (15.5) (18.5) (5.7) 1 Before amortisation charges and certain other items 5

First Student 2017/18: Fourth year of 'up or out' bidding strategy continued to deliver 83% retention better than prior year but lower than we had targeted 5.3% average price increases on 'at risk' business Initial bidding for 2018/19 school year progressing well Ongoing driver shortage costs offset by pricing strategy and cost savings Priorities: Leverage market leadership to grow through higher contract retention, technology innovation and selective bolt-on acquisitions Continue to enhance efficiency of our cost base 6

First Transit 2017/18: Continuing to find growth by responding to new opportunities 33 new contracts and 82% retention rate in the period Main wins this year in fixed route, paratransit Responded well in H2 to the contract cost challenges experienced in H1 Close down of Canadian oil sands shuttle contracts resulting in exceptional costs, will have mix impact on margin going forward Priorities: Maintain leadership in core lines of business while piloting new business models Growth in adjacent business lines 7

Greyhound 2017/18: Positive short haul and Express trends from pricing and yield tools Greyhound Express LFL growth +7.7% However insufficient to offset weaker passenger demand in long haul impact of growth in ultra low cost carrier fleet capacity and secondary airport connections Limited additional variable cost opportunities given fleet maintenance and driver cost positions, but adapting business; US North East pool rationalised, eliminating British Columbia routes 277.3m goodwill and other assets impaired, reflecting changes in the long haul competitive environment Priorities: Complete extension of successful Express model throughout North America Capture maximum value from our nationwide network and iconic brand in a challenging operating environment; conclude external business review 8

First Bus 2017/18: Encouraging improvement in LFL revenue growth (H1: +0.6%, FY: +1.1%) underpinned by modest commercial passenger volume growth Momentum behind substantial margin improvement, from stabilised volumes and cumulative effect of ongoing cost efficiency actions, some fuel benefit Local bus companies continue to tailor networks, fares, depot footprints and other costs to local conditions; contactless rollout on track Priorities: Focus investment where we can partner with local authorities Frictionless customer offering (contactless, real time journey info, passenger apps) to drive growth in patronage Drive further efficiencies in local and divisional cost base 9

First Rail 2017/18: LFL passenger revenue growth +4.1%; solid financial contribution in year GWR revenue growth accelerated in part from introduction of Hitachi InterCity Express Trains; facing ongoing infrastructure upgrades SWR launched during Waterloo station upgrade; made solid contribution despite impact of unplanned infrastructure issues on operational delivery TPE's rapid growth continued; preparations ongoing for the substantial capacity increases which get underway from Autumn 2018 106.3m provision for forecast losses over remaining life of TPE rail franchise Priorities: Growth from new capacity and service improvements on our franchises West Coast Partnership bid with partner Trenitalia 10

Non-GAAP adjustments m Mar 2018 Mar 2017 Amortisation charges (70.9) (60.2) Greyhound goodwill and other asset impairments (277.3) - TPE onerous contract provision (106.3) - Restructuring and reorganisation costs (26.0) (16.8) North America insurance reserves (32.7) - Bond make-whole costs (10.7) - Gain on disposal of property - 21.6 Ineffectiveness on financial derivatives - 1.0 Other non-gaap adjusting items (453.0) 5.8 Total non-gaap adjustments (523.9) (54.4) Greyhound non-cash goodwill and other asset impairments of 277.3m due to structural changes in long haul competitive environment 106.3m provision for possible losses over the remaining life of the TPE rail franchise 26.0m charge for restructuring and reorganisation costs, mainly on First Bus turnaround and related to First Transit contract losses 32.7m charge relating to significant adverse developments on a small number of old insurance claims in North America during the year Early redemption of the 300m bond in March resulted in a one-off 10.7m make whole charge 11

Income statement continued m Mar 2018 Mar 2017 Adjusted 1 Reported change Change in constant fx Operating profit 317.0 339.0 (6.5)% (4.3)% Net finance costs (120.0) (132.0) (9.1)% Profit before tax 197.0 207.0 (4.8)% (1.2)% Tax (44.2) (53.8) - Effective tax rate % 22.4% 26.0% (360)bps Non-controlling interests (5.1) (3.8) Lower net debt, lower interest rates Impact of recent US tax legislation Now mainly SWR Attributable profit 147.7 149.4 (1.1)% EPS p 12.3p 12.4p (0.8)% +3.4% 1 Before amortisation charges and certain other items 12

Capital expenditure m Mar 2018 Mar 2017 Passenger carrying vehicles (PCV) 249.1 224.7 IT including transformation & software 28.5 33.3 Equipment 18.9 19.6 Facilities and depot development 10.5 12.6 Acquisitions 2.9 - Road divisions capital investment 309.9 290.2 First Rail 129.6 75.4 Total capital investment 439.5 365.6 Net creditor movement (7.9) 46.7 Funded by operating lease (6.0) (8.0) Gross cash capex 425.6 404.3 Disciplined investment in passenger carrying fleet and IT programmes continues Expect Road capital investment before acquisitions of c. 350-360m in 2018/19, driven mainly by First Student and First Transit's shuttle contracts First Rail cash capex (largely funded through franchise agreements) currently expected to increase significantly in 2018/19, reflecting franchise commitments 13

EBITDA Gross cash capex Disposal proceeds Insurance and other provisions Working capital / other Operating cash flow Pensions charge in excess of P&L Interest and tax Net cash inflow First Rail start of franchise inflow Net cash flow Net cash flow ( m) 690.6 Operating cash flow / cash conversion 1 : Mar 2018: 296.0m / 93% Mar 2017: 301.1m / 89% 11.4 30.1 296.0 (425.6) (10.5) (47.9) 88.5 199.0 (137.6) 110.5 1 Operating cash flow divided by Group adjusted operating profit 14

Financial position Strong liquidity, stable financing position: net debt 1,070.3m (2017: 1,289.9m) Headroom under committed facilities plus free cash: 766.4m (2017: 941.1m) Net debt: EBITDA ratio 1.5x (2017: 1.9x), or 2.1x adjusted for Rail ring-fenced cash (2017: 2.3x) Placed $275m in new long-term US private placement notes at weighted average coupon of 4.25%; redeemed 300m 8.125% bond in March 2018 Next bond maturity Jan 2019; aiming to rebalance further to shorter term / floating debt and USD over time Long term facilities in place average maturity 4.1 years (2017: 3.6 years) Rated investment grade by Standard & Poor's and Fitch Pension deficit 273.7m (2017: 358.5m) decreased by 84.8m principally due to better asset returns together with favourable foreign exchange movements Consolidated assets in three UK local government pension schemes into one Both main UK defined benefit schemes now closed to defined benefit accrual 15

2018/19 guidance Group earnings expected to be broadly stable Expecting overall improvement in Road margins and returns, underpinned by First Bus turnaround momentum and First Student's growth plans Smaller contribution expected from the First Rail portfolio, reflecting slower rate of industry growth and rebasing of margins under new contract terms 14m interest cost reduction from Sept 2018 bond repayment P&L tax rate to remain in low 20's; cash tax broadly stable Cash capex for Road divisions in 350-360m range in 2018/19; expect significant but funded increase in Rail capex Higher free cash generation after disciplined investment expected from Road divisions, offset by a lower cash contribution from Rail in the year ahead 16

FirstGroup today Road Road divisions 83% 69% of revenue 83% of adjusted operating profit 70% of gross capex 6.6% Road ROCE Transit 17% Student 45% Grey 7% Bus 14% Rail 17% UK 31% Rail division 31% of revenue 17% of adjusted operating profit 30% of gross capex currently (funded through franchise) Capital light raises Group ROCE to 9.5% Five market-leading public transport divisions Half of revenues from 1,400 multi-year contracts with national or local authorities Longstanding industry bidding and operational expertise Leading positions in large home markets of North America and UK Net debt: EBITDA reduced from 2.2x in 2014 to 1.5x in 2018 Free cash flow significantly improved from 26.9m in 2014 to 110.5m in 2018 17

Future priorities This year s results fell short of our ambitions disappointed we did not make further progress as intended, based on the trends we saw at end of last year Tim O'Toole has stepped down from the Board and his position as Chief Executive Process to select successor is underway Board examining all appropriate means to mobilise the considerable value inherent in the Group, including External Greyhound business review, to conclude in coming months Growth opportunities in First Student Greater operational efficiency Partnering opportunities to provide new solutions Investment in modern customer convenience Considerable opportunity to create shareholder value in a sustainable way 18

FirstGroup plc Full year results For the twelve months to 31 March 2018 Thursday 31 May 2018

Appendices 20

Financial results m Mar 2018 Mar 2017 Change Revenue 6,398.4 5,653.3 +13.2% EBITDA 1 690.6 686.6 +0.6% EBITDA margin % 10.8% 12.1% (130)bps Operating profit 2 317.0 339.0 (6.5)% Operating profit margin % 5.0% 6.0% (100)bps Net finance costs (120.0) (132.0) (9.1)% Profit before tax 2 197.0 207.0 (4.8)% Non-GAAP adjustments (523.9) (54.4) +863% (Loss)/profit before tax (326.9) 152.6 n/m Tax 36.0 (36.5) n/m (Loss)/profit after tax (290.9) 116.1 n/m Basic EPS p (24.6)p 9.3p n/m Adjusted EPS p 12.3p 12.4p (0.8)% 1 Adjusted operating profit less capital grant amortisation plus depreciation 2 Before Greyhound goodwill impairment, TPE onerous contract provision, other intangible amortisation charges and certain other items 21

Divisional performance Revenue Change ex SWR / 53 rd week, in constant fx 1 Operating profit 2 Change ex SWR / 53 rd week, in constant fx 1 Operating margin 2 Mar 2018 Mar 2017 Mar 2018 Mar 2017 Mar 2018 Mar 2017 Change ex SWR / 53 rd week, in constant fx 1 m First Student 1,771.1 1,780.3 (1.1)% 156.5 171.1 (9.1)% 8.8% 9.6% (70)bps First Transit 1,072.7 1,042.0 +2.4% 58.2 73.3 (21.6)% 5.4% 7.0% (170)bps Greyhound 690.2 684.7 (0.2)% 25.5 42.6 (44.3)% 3.7% 6.2% (280)bps First Bus 879.4 861.7 +0.2% 50.2 37.0 +33.5% 5.7% 4.3% +150bps First Rail 1,968.8 1,268.8 +3.8% 57.8 53.8 (10.6)% 2.9% 4.2% (50)bps Group items 16.2 15.8 (31.2) (38.8) Total 6,398.4 5,653.3 +1.0% 317.0 339.0 (10.4)% 5.0% 6.0% (70)bps $m 3 First Student 2,350.6 2,323.3 210.4 222.0 9.0% 9.6% First Transit 1,420.4 1,358.9 77.8 95.2 5.5% 7.0% Greyhound 912.7 894.0 32.8 55.2 3.6% 6.2% North America 4,683.7 4,576.2 321.0 372.4 6.9% 8.1% 1 Growth excluding SWR franchise revenue (which became part of First Rail in August 2017) and the 53rd week in the Road divisions, in constant currency 2 Before Greyhound goodwill impairment, TPE onerous contract provision, other intangible amortisation charges and certain other items 3 US Dollar amounts include Canadian Dollars converted at the exchange rates prevailing in either year 22

First Student $m Mar 2018 Mar 2017 Change in constant currency 1 Revenue 2,350.6 2,323.3 +0.9% Operating profit 2 210.4 222.0 (5.3)% Margin % 9.0% 9.6% (60)bps $m Revenue Operating profit 2 Mar 2017 2,323.3 222.0 H2 winter weather hit vs PY (8.8) (6.2) H1 weather make-up vs PY 8.3 4.6 Pricing above inflation 25.0 25.0 Net growth (85.5) (15.5) Management initiatives 13.1 Pay above inflation (3.1) (23.1) Inflation / FX / other 60.9 (9.8) Mar 2018 (52 week) 2,320.1 210.1 53 rd week / operating days 30.5 0.3 Mar 2018 2,350.6 210.4 1 Change in constant currency is based on retranslating FY 2017 foreign currency amounts at FY 2018 rates 2 Before amortisation charges and certain other items 23

First Transit $m Mar 2018 Mar 2017 Change in constant currency 1 Revenue 1,420.4 1,358.9 +4.2% Operating profit 2 77.8 95.2 (18.9)% Margin % 5.5% 7.0% (160)bps $m Revenue Operating profit 2 Mar 2017 1,358.9 95.2 Growth / new business / pricing 6.2 2.2 Pay above inflation (13.7) Hurricane impact (1.1) (1.9) Medical costs (7.5) Inflation / FX / other 29.7 0.9 Mar 2018 (52 week) 1,393.7 75.2 53 rd week 26.7 2.6 Mar 2018 1,420.4 77.8 1 Change in constant currency is based on retranslating FY 2017 foreign currency amounts at FY 2018 rates 2 Before amortisation charges and certain other items 24

Greyhound $m Mar 2018 Mar 2017 Change in constant currency 1 Revenue 912.7 894.0 +1.7% Operating profit 2 32.8 55.2 (39.0)% Margin % 3.6% 6.2% (250)bps $m Revenue Operating profit 2 Mar 2017 894.0 55.2 Revenue 0.6 0.6 Cost inflation (16.5) Hurricanes / fires (2.6) (2.3) Inflation / mgmt actions / other 2.9 (7.3) Mar 2018 (52 week) 894.9 29.7 53 rd week 17.8 3.1 Mar 2018 912.7 32.8 1 Change in constant currency is based on retranslating FY 2017 foreign currency amounts at FY 2018 rates 2 Before amortisation charges and certain other items 25

First Bus m Mar 2018 Mar 2017 Change in constant currency 1 Revenue 879.4 861.7 +1.9% Operating profit 2 50.2 37.0 +34.6% Margin % 5.7% 4.3% +140bps m Revenue Operating profit 2 Mar 2017 861.7 37.0 Revenue 12.5 12.5 Weather (3.9) (3.5) Cost inflation (25.1) Depot closures / mgmt. actions (6.5) 21.7 Other (incl fuel) 0.8 7.2 Mar 2018 (52 weeks) 864.6 49.8 53 rd week 14.8 0.4 Mar 2018 879.4 50.2 1 Change in constant currency is based on retranslating FY 2017 foreign currency amounts at FY 2018 rates 2 Before amortisation charges and certain other items 26

First Rail m Mar 2018 Mar 2017 Change Revenue 1,968.8 1,268.8 +55.2% Operating profit 1 57.8 53.8 +7.4% Margin % 2.9% 4.2% (130)bps 1 Before amortisation charges and certain other items 27

First Rail passenger revenue growth Mar 2018 Mar 2017 Great Western Railway (GWR) 2.7% 0.3% TransPennine Express (TPE) 10.0% 5.9% Hull Trains 3.3% 5.8% Total 4.1% 1.3% Like-for-like volume increased by 1.4% 28

Current diesel hedge position Year to 31 March UK North America 2018/19 2019/20 2020/21 2018/19 2019/20 2020/21 Annual volume (barrels 'm) 1.9 1.9 1.2 1.4 1.3 1.3 % hedged 82% 57% 20% 53% 28% 14% Crude rate ($/barrel) $58.42 $62.68 $62.62 $54.71 $53.00 $63.97 Diesel rate ($/barrel) $73.64 $74.54 $74.06 $72.77 $72.25 $79.02 Equivalent cost per litre 34.4p 33.7p 32.8p 45.8 45.4 49.7 First Bus First Rail First Student First Transit Greyhound Annual volume (barrels 'm) 0.9 1.0 0.7 0.1 0.6 3.3 Total Prices include crude and refining cost but exclude delivery margins, duty, taxes and BSOG Equivalent cost per litre reflects FX hedges placed at $1.34, $1.39 and $1.42: 1.00 in 2018/19 to 2020/21 North America annual volume excludes c.2.2m barrels provided by customers or protected by contract escalators The decrease in expected annual volume consumption in 2020/21 reflects the end of the minimum GWR franchise term 29

Foreign exchange Higher US Dollar compared to prior year balance sheet date: 31 Mar 2018 31 Mar 2017 Closing rate for the balance sheet US$ $1.40 $1.25 Closing rate for the balance sheet CAN$ $1.81 $1.67 Higher US Dollar compared to prior year effective rate: Year to 31 Mar 2018 Year to 31 Mar 2017 Effective rate US$ earnings $1.34 $1.29 Effective rate CAN$ earnings $1.75 $1.74 "Certain and "highly probable" foreign currency transaction exposures may be hedged at the time the exposure arises for up to two years at specified levels, or longer if there is a very high degree of certainty. The Group does not hedge the translation of earnings into the Group reporting currency (pounds Sterling), but accepts that reported Group earnings will fluctuate as exchange rates against pounds Sterling fluctuate for the currencies in which the company does business. During the year, the net cash generated in each currency may be converted by Group Treasury into pounds Sterling by way of spot transactions in order to keep the currency composition of net debt broadly constant 30

Net finance costs and taxation Net finance costs, m Mar 2018 Mar 2017 Bonds 84.3 83.7 Bank borrowings 8.8 11.4 Loan notes 1.1 1.0 Senior unsecured loan notes 1.3 4.3 Finance lease interest 4.6 6.4 Notional interest on long term provisions 11.0 17.5 Notional interest on pensions 10.2 8.9 Investment income (1.3) (1.2) Net finance costs 120.0 132.0 Taxation, m Mar 2018 Mar 2017 Current tax (8.9) 4.3 Deferred tax 44.9 (40.8) Tax credit/(charge) 36.0 (36.5) Tax paid (12.2) (10.2) Tax rate on adjusted profit before tax 22.4% 26.0% 31

EBITDA by division Revenue EBITDA 1 EBITDA margin 1 Mar 2018 Mar 2017 Mar 2018 Mar 2017 Mar 2018 Mar 2017 m First Student 1,771.1 1,780.3 335.2 348.7 18.9% 19.6% First Transit 1,072.7 1,042.0 79.8 91.9 7.4% 8.8% Greyhound 690.2 684.7 58.8 79.4 8.5% 11.6% First Bus 879.4 861.7 116.3 104.5 13.2% 12.1% First Rail 1,968.8 1,268.8 129.4 98.8 6.6% 7.8% Group items 16.2 15.8 (28.9) (36.7) Total 6,398.4 5,653.3 690.6 686.6 10.8% 12.1% $m 2 First Student 2,350.6 2,323.3 447.0 454.0 19.0% 19.5% First Transit 1,420.4 1,358.9 106.5 119.5 7.5% 8.8% Greyhound 912.7 894.0 76.9 103.3 8.4% 11.6% North America 4,683.7 4,576.2 630.4 676.8 13.5% 14.8% 1 Adjusted operating profit less capital grant amortisation plus depreciation 2 US Dollar amounts include Canadian Dollars converted at the exchange rates prevailing in either year 32

Total capital expenditure and acquisitions m Cash Fixed asset/software additions (including acquisitions) Mar 2018 Mar 2017 Mar 2018 Mar 2017 First Student 1 186.0 198.7 205.1 165.9 First Transit 19.0 17.8 28.5 17.8 Greyhound 46.6 30.1 44.4 31.7 First Bus 42.8 74.4 20.9 63.9 First Rail 126.2 80.4 129.6 75.4 Group items 5.0 2.9 5.0 2.9 Total 425.6 404.3 433.5 357.6 In addition during the year we entered into operating leases for new vehicles in First Bus with capital value 6.0m (2017: First Transit 8.0m) 1 Includes 2.9m cash and 1.6m fixed asset additions for the acquisition of Falcon Transportation, a Chicago-based provider of school and charter transportation services 33

First Rail commitments and bonds Mar 2018, m GWR TPE SWR 70% share Total First Rail commitments Parent company support (PCS) total commitment A 30.0 189.0 82.6 301.6 - Of which, unbonded commitment (non-cash) B 30.0 104.6 51.8 186.4 - Of which, PCS bond (non-cash) C - 84.4 30.8 115.2 Performance bond (non-cash) D 10.0 15.0 10.5 35.5 Season ticket bond (cash collateralised) E 30.0 2.9 54.9 87.8 Total First Rail bonds (C+D+E) 40.0 102.3 96.2 238.5 PCS and performance bond 'downside' (A+D) 40.0 204.0 93.1 337.1 First Rail ring-fenced cash Ring-fenced cash as at 31 March 2018 205.4 59.5 126.6 391.5 - Current expected end of franchise date Mar 2020 Mar 2023 Aug 2024 - Estimated end of franchise cash outflows 118 34 86 238 PCS and performance bond (A+D) combined represent the maximum committed funding obligations accruing to the Parent in respect of franchise losses or non-performance over their contract lives Monies that cash-collateralise the season ticket bonds are part of the First Rail ring-fenced cash The additional cash in the First Rail ring-fence represents cash to be spent by the franchise or returned to the Parent over the life of the franchise 34

Pensions Deficit Cash contributions P&L charge 1 m Mar 2018 Mar 2017 Mar 2016 Mar 2018 Mar 2017 Mar 2016 Mar 2018 Mar 2017 Mar 2016 North America (162.7) (216.7) (212.5) 17.6 14.0 20.1 10.3 9.9 7.6 First Bus (108.4) (139.8) (57.5) 62.4 50.0 41.6 21.5 16.7 20.2 First Rail (2.6) (2.0) (0.9) 31.5 21.9 27.1 31.8 21.7 27.4 Total (273.7) (358.5) (270.9) 111.5 85.9 88.8 63.6 48.3 55.2 Group deficit decreased by 84.8m principally due to better asset returns together with favourable foreign exchange movements 1 Service costs excluding interest for defined benefit schemes 35

H1 18/19 H2 18/19 H1 19/20 H2 19/20 H1 20/21 H2 20/21 H1 21/22 H2 21/22 H1 22/23 H2 22/23 H1 23/24 H2 23/24 H1 24/25 H2 24/25 H1 25/26 H2 25/26 H1 26/27 H2 26/27 H1 27/28 H2 27/28 Financial position 500m 400m 300m 200m 100m 0m 250m 6.125% Jan 2019 bond 1 350m 8.75% Apr 2021 bond 1 325m 5.25% Nov 2022 bond 200m 6.875% Sept 2024 bond Lease finance Bonds Loan notes Drawings under RCF Private placement notes Strong liquidity and stable financing position with net debt of 1,070.3m Headroom under committed facilities plus free cash: 766.4m (2017: 941.1m). 603m (2017: 800m) of undrawn facilities under committed bank revolving credit facility (RCF) expiring July 2021. Free cash of 163.4m (2017: 141.1m) excludes First Rail and other ring-fenced cash and deposits of 392.3m (2017: 259.8m) Long term facilities in place average maturity 4.1 years (2017: 3.6 years) Placed $275m in new long-term US private placement notes; redeemed 300m bond in March 2018. Expect to retire Jan 2019 bond using bank RCF 1 The 2019 and 2021 bonds have been swapped to floating rates and hence have a lower effective rate net of these swaps 36

ROCE Group ROCE Road divisions ROCE As at 31 March 2017 7.3% 5.7% Foreign exchange 0.6% 0.4% ROCE at constant currency 7.9% 6.1% SWR 0.5% Rail divisions trading (0.1)% TPE contract provision 0.3% Road divisions trading (0.7)% (0.6)% Greyhound impairment 0.9% 0.5% 53 rd week 0.3% 0.3% Tax rate / other 0.4% 0.3% As at 31 March 2018 9.5% 6.6% 37

Disclaimer Certain statements included or incorporated by reference within this presentation may constitute forward looking statements" in respect of FirstGroup plc's operations, performance, prospects and/or financial condition. Such statements are based on our current expectations and beliefs concerning future events and are subject to a number of known and unknown risks and uncertainties that could cause actual events or results to differ materially from any expected future events or results referred to in these forward looking statements. Such statements are also based on numerous assumptions regarding our present and future strategy and the environment in which we operate, which may not transpire. We undertake no obligation to update any forward looking statements contained in this presentation or any other forward looking statements we may make. Nothing in this presentation should be construed as a profit forecast. Past performance cannot be relied upon as a guide to future performance and persons needing advice should consult an independent financial adviser. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotions in the UK Financial Services and Markets Act 2000. In making this presentation available, FirstGroup plc makes no recommendation to buy, sell or otherwise deal in shares of FirstGroup plc or in any other securities or investments whatsoever and you should neither rely nor act upon, directly or indirectly, any of the information contained in this presentation in respect of any such investment activity. 38