BANK OF INDIA CANETEEN COMMITTEE HEAD OFFICE FORM OF APPLICATION FOR CANTEEN CONTRACT FOR BANK S CANTEEN AT STAR HOUSE, BANDRA KURLA COMPLEX, BANDRA (EAST) MUMBAI 400051. LAST DATE OF SUBMISSION OF APPLICATION AND TENDER IN DUPLICATE UPTO 3 P.M. ON 15.03.2017 AT Star House, 1 st Floor, C-5, G-Block, Bandra Kurla Complex, Bandra (East) Mumbai 400 051 Name of the firm ---------------------------------------------------------- Address ---------------------------------------------------------------------- -------------------------------------------------------------------------------- Contact Person Phone Numbers Mobile No. E-mail:
Bank of india Head office, Star House C-5, G-Block, Bandra Kurla Complex, Bandra (East) Mumbai 400 051 TENDER FOR AWARD OF CANTEEN CONTRACT Sealed Tenders under two bid system (technical / Commercial Bid and Price Bid) are invited from reputed Caters / Contactors to run the Executive Canteen at our Head Office at Bandra-Kurla Complex, Bandra E, having an excellent record of running an office canteen in any reputed organization for a continuous period of 5 years or more and catering to a strength of minimum 900 employees per day. The Contractor s main responsibility will be of quality material, efficient service, labour cost, compliance of statutory requirements etc. PARTICULARS OF THE CONTRACT Security deposit : Rs. 2,00,000/- (To be deposited within a week of award of work) Earnest Money : Rs. 50,000/- Estimated Turnover : Approx. Rs. 4.5 lakh to Rs. 5.0 lakh per month Period of contract : One Year extendable on satisfactory performance Issue of Tender documents : Last date/ time of closing of : 3 p.m. on 15.3.2017 Tender Due date of opening of Tender (Technical / Commercial Bid only) : 4 p m on 15.3.2017 The tender documents must be accompanied by Income-Tax Clearance Certificate, Sales Tax Registration Certificate, Service Tax details, Bank Solvency Certificate indicating financial standing and Experience Certificates mentioning the establishments including the period where canteens have been / are being run. The Contractor should obtain a licence under the Contract labour (R&A) act, PF Payment of Wages Act, Minimum Wages Act, Factory Act, Bombay Shop and Establishment Act. Etc. The tender documents can be collected on any working day (except Saturdays and Sundays) between 10.00 hours and 16.00 hrs., at the address given above. For more details and downloading the tender documents visit our website www.bankofindia.co.in Last date of receipt of tender is till 3 p. m. on 15.3.2017. Bank of India reserves the right to reject any or all tenders without assigning any reason whatsoever. Date:
CANTEEN COMMITTEE TERMS & CONDITIONS OF CONTRACT 1.0 CATERING SERVICES: 1.1 SERVICES TO BE RENDERED: The Contractor shall prepare and serve fresh and wholesome meals/ snacks / beverages and such other food for staff of our Bank as approved by the Bank. Kindly note that entire preparation of the food should be done at our Canteen; hot fluffy chapattis/puris/dosas and crisp/whole papads should be supplied. 1.2 MENU & QUANTITY: A weekly menu should be prepared in advance and handed over to the canteen committee the preceding week. Any alternations/additions in the service items should be strictly carried out based on the recommendation received from the department concerned. Needless to add, a change in the type of each item served is expected daily during the week and care should be taken, not to repeat it at least for a fortnight. 1.3 QUALITY OF RAW MATERIALS AND COOKED FOOD: The food shall be good, wholesome and of best quality as approved by the Bank. Before using the raw materials and ingredients for cooking, the Contractor shall ensure their quality and wholesomeness. Palmolein oil and Dalda are not to be used as cooking medium. Bank through the canteen committee representative shall have the authority to carry test checks at their convenience, of the raw materials, ingredients used, cooking arrangements and finished eatables and will have the absolute right to have cooked or raw items destroyed at the cost of the contractor, in his / their sole discretion, if they do not meet the standard of wholesomeness. In addition to this, the contractor should ensure that the food served is not too salty, spicy and oily. Also food served should not have monotonous taste. 1.4 SERVICE CENTRES & TIMINGS The contractor is required to provide canteen services in the canteen on the 9 th Floor from Monday to Saturday and. If required on Sunday and Bank Holidays too, as per timings as may be intimated in advance from time to time, as per requirement of the Bank. Tea and snacks will be served on all floors of the building by the canteen staff. 1.5 The Contractor shall, if required, provide services for meetings, interviews and other official occasions at such places as may be, at the same rates as would be finalized for the canteen services.
1.6 If at any time during the tenure of the contract the Bank desire to utilize the services of the Contractor for any special parties, catering to the participants of the training programme arranged by the Bank or otherwise, the Contractor shall arrange the same at the rates to be mutually agreed upon (in case the items are outside the rate of items already agreed upon) as also necessary services, at time and places to be decided by the Bank. 2.0 CONTRACTOR S OBLIGATIONS 2.1 The Contractor shall be responsible for the proper upkeep and maintenance of the canteen on the 9 th Floor, furniture and fixtures, cooking and serving utensils and cutlery. When material supplied by the Bank becomes unserviceable, the same, if these are to be replaced by the Bank would only be replaced against the return of the unserviceable materials by the Contractor; otherwise the cost of such materials shall be borne by the Contractor. 2.2 For any damage, breakage or loss of any equipment of property of the Bank the Contractor shall have to make good the same at his own cost failing which the amount will be recovered from his security deposit or from other dues as payable to him by the bank or otherwise recovered. 2.3 The contractor shall keep a proper inventory of the items placed at his disposal by the Bank and the same shall be verified by the Contractor along with the canteen committee. The Bank reserves the right to free access any time without any prior notice through its authorized representatives(s) to inspect the place where the food is being prepared to ensure the wholesomeness of food, cleanliness, quality and quantity, at all time. 2.4 The Contractor shall not use or allow to be used the Canteen premises or any part thereof for dwelling purposes and shall not allow any outsiders to loiter in and around the canteen building without valid authority. No one will be allowed to stay in the Bank premises at any point of time. All staff employed will have to leave the Bank premises after the office hour unless otherwise instructed. 2.5 The Contractor shall also not use or allow to be used any facility, appliances, equipment provided by the Bank to him for any purpose other than providing canteen services as per the Bank s requirement. 2.6 The Contractor shall not, without prior consent in writing by the Bank assign or sublet the contract or any part thereof to any other party provided that it shall not relive the Contractor from any obligations, duty or responsibility under the contract. 3.0 WAGES/LABOUR LAWS COMPLIANCE 3.1 The Contractor shall make regular and full payment of wages/salaries and other payments to the employees and furnish necessary proof, as and when demanded by the officer-in-charge.
3.2 The Contractor shall be responsible for the compliance with latest applicable laws or which might become applicable, rules and regulations relating to contract Labour (Regulations & Abolition) Act 1970, Factories Act, 1948, Employees Provident Funds & Misc. Provisions Act, 1952, Payment of Gratuity Act, 1972, Payment of Bonus Act, 1965, Payments of Wages Act 1936, Minimum Wages Act 1948 Workmen s Compensation Act 1923 or such other Acts, laws or regulations passed by the Central / States, Municipal Local Government, agency or authority. 3.3 The Contractor shall also be liable to pay P.F. contribution, leave, salary etc. and shall be liable to observe statutory working hours. 3.4 Proper record shall be maintained by the Contractor with respect to the above Acts, and such other acts as may be applicable to Contractor s working and his workmen which would be subject to check from time to time, by the Officer-in-Charge. 3.5 The optimum requirement in the canteen may vary required from time to time for which the contractor must at all times maintain the needed manpower. For any increase in the manpower for efficient running of Canteen Services, the contractor shall not be entitled to additional remuneration. 3.6 The Contractor shall maintain a register showing names and address of the persons engaged alongwith photographs of each person and shall produce the same for inspection on demand by Officer-in-charge or such other persons so authorized by the Bank. 3.7.1 The Contractor shall arrange through our Security Deptt. to issue identity cards bearing photographs of the canteen employees for gate entry and who should prominently display during working hours. The canteen staff shall also be liable for search on entry / exit. 3.7.2 The employees of the Contractor will be subject to Medical examination twice in a year at Contractor s cost by the Medical Officer nominated by the Bank. The employees should be free from all communicable, contagious infections and other diseases. In the event of any employee of the Contactor has to submit medical reports twice in a year. 4.0 CONTRACTOR S LIABILITY : 4.1 The Contractor shall be solely and exclusively liable for the payment of any and all taxes or hereafter imposed., increased or modified from time to time and all Income Tax, Sales Tax now in force and hereafter increased and all contributions and taxes for unemployment compensation, Insurance and old age pensions or annuities now or hereafter imposed by the Central Government or State Government authority which are imposed with respect to or covered by the wages, salaries or other compensation paid to persons employed by the Contractor.
5.0 CONTRACTOR S LIABILITY TOWARDS INDEMNITY : 5.1 The Contractor shall indemnify the Bank against any claim under the Payment of Wages Act, 1936, and / or the Minimum Wages Act, 1948 or any statutory obligations arising out of any other Act or Acts or on behalf of any person employed by him. 5.2 The Contractor shall be in force for the period stipulated in the contract and on the expiry thereof, it will be deemed to have been terminated automatically. Further, the Contractor will not have any right either contractual or equitable to any other intending party. 5.3 In the event of any dispute arising out of the clauses mentioned above, the same shall be referred to the General Manager, (HR) or any officer whom the General Manager may appoint for decisions and his decision shall be final and binding on both the parties. 6.0 SCOPE OF WORK : 6.1 The quantity and quality of meals / snacks and other items shall be as approved by the Bank. The quantity of the ingredients to be used for preparation of meals / snacks shall be strictly in accordance with the norms laid down by Bank. 6.2 The Contractor or his representative shall be required to make routine visits to the Canteen in order to ensure smooth function of serving meals / snacks. 7.0 MATERIALS : 7.1 Contractor shall abide by the local Government laws relating to stocking of food grains, sale of food etc. and shall obtain the necessary licenses from the Competent Authority, wherever applicable. The Bank at its discretion through its authorized representative may check the stock position of all the items to see that the above is being compiled by the Contractor. 8.0 MISCELLANEOUS 8.1 Contractor shall maintain the pantry provided on the 9 th Floor in clean and hygienic condition. If the Contractor fails to engage sufficient staff for this purpose, the Bank will engage the staff on behalf of the Contractor at his risk and cost. 8.2 The Bank reserves the right to deduct any amount that becomes payable by the Contractor in respect of the labor being employed by him for executing the job awarded, under any Act, or rules framed there under and in force from time to time. The same shall be recovered from bills payable to the Contractor as debt recoverable. 8.3 The Contractor shall undertake to provide Comprehensive Accident Insurance Policy coverage in respect of every person employed by him.
8.4 Contractor shall ensure that peace and order is maintained while serving lunch in the Executive canteen, if peace and order in the canteen is disturbed due to lapse on the part of the contractor, a penalty of Rs. 5000/- for such lapse. 8.5 If the Bank finds that the Contractor is misusing the facilities provided by the Bank for running the canteen for any other purpose not covered under the contract, the bank will be free to levy penalty which may extend to Rs. 5,000/- or more per occasion. 8.6 If, on inspection, it is found that the quantity/quality of meals/snacks/beverages served is not as per the norms laid down by Bank, a penalty up to Rs. 5000/- may be imposed by the Bank for every such occasion and/or eventuality. 8.7 Contractor shall ensure that none of his employee is allowed to sell meals to outsiders by accepting cash, in the event of any employee being found selling meals to unauthorized persons, by accepting cash the Contractor shall remove such person on the instruction of such officer authorized by the Bank. 8.8 Contractor should ensure that all the canteen staff/stewards employed by him behave in a disciplined manner with employees/executives of the Bank. 8.9 In the event of the Contractor suspending or abandoning catering services without giving prior notice to the Bank, without handing over charge of the canteen materials/equipments, etc. entrusted to him by the Bank, the whole of the Security money and other dues payable to him shall stand forfeited to the Bank and he shall also be liable for such legal action deemed fit and proper for breach of contract and towards the loss of various accessories and furniture entrusted to the contractor. 8.10 General Manager H R / his nominated officer would be the final authority regarding imposition of penalty under various charges as enumerated above. His decision shall be final and binding on the contractor. 9.0 TERMINATION OF CONTRACT 9.1 If it is found that the quality of items supplied by the contractor and/or the services rendered are unsatisfactory or that the contractor has violated any terms and conditions of the contract and agreement, then in that event, the bank will be entitled to terminate this contract, at any time without assigning any reason whatsoever and without notice. 9.2 If at any stage during the period of the Contract any case involving moral turpitude is instituted in a Court of Law against the contractor or his employees, the Bank reserves the right for outright termination of the contract and the contract or will not be entitled for any compensation from the Bank whatsoever GENERAL 10.1 Contractor shall adhere to safety practices and avoid hazardous and unsafe working
conditions and shall comply with the safety rules in force from time to time. 10.2 If at any time the contract is terminated or the contract comes to an end or if the bank decides that the contractor should not be allowed to run the canteen, in that event, the bank will be entitled to restrain the contractor from entering the building as well as the canteen premises. The contractor is only permitted to make use of the canteen premises which is in possession of the bank and the contractor will have no right or interest in the canteen premises and other items given by the Bank because of the permission being granted to the contractor to supply articles as per the terms of the contract. 10.3 Contractor shall use the canteen only for the purpose of this agreement/contract and he shall not make or permit it to be made. Any structural additions alterations to the same without the prior approval in writing of the bank. 10.4 Contractor shall work under the supervision of the Administrative Department and such other authorized officers of the Bank as may be nominated from time to time. 10.5 The contractor and his workmen will be subject to police verification regarding their antecedents. REQUIREMENTS FROM THE CANTEEN CONTRACTOR 1. The Canteen Contractor should provide adequate number of bearers/ stewards for proper services. 2. The contractor must ensure that the staff employed by him are medically fit and examined at his cost before their employment, through bank s doctor. Thereafter, the contractor will have to ensure that his staff are periodically examined at intervals specified by the bank. 3. The canteen contractor must ensure that his staff are scrupulously clean in their uniforms and cooks/stewards should wear cap and gloves at all times. 4. The canteen contractor will be held responsible for any misbehavior by his staff. 5. The Canteen contractor will have to abide by all Labor Laws and Regulations laid down by the Central/State Government from time to time. All expenses in this regard will be the liability of the contractor. The contractor should have income tax/sales tax number. At the time of submitting the tender, the party should enclose Photostat copies of the Contract Labor License, the income clearance certificate/sales tax registration/pf registration certificate etc. 6. The canteen contractor and his employees are forbidden to stay overnight in the canteen premises between the hours of 9.00 p.m. and 6.00 a.m. However, at the discretion of the management, a few selected canteen employees may be allowed to stay in the canteen
overnight due to exigency of the situation with the permission of Security Department. 7. The canteen contractor will be liable and responsible for the safety and upkeep of all furniture, fitting, utensils and other facilities provided by the Bank. In case of theft/damage due to negligence, he will be responsible for making good the losses. 8. The canteen contractor must ensure a good standard of quality and hygiene of eatable served at Lunch in the canteen. The canteen committee will be free to inspect the canteen and also the place where the food is being prepared at the Contractors for this purpose at any time. Contractor shall be fully responsible in the event of any adulteration/food poisoning etc., and the Bank shall terminate the contract forthwith at its discretion. 9. It is the responsibility of the canteen contractor to procure all raw materials viz. rice, dal. Vegetables, sugar, coffee/tea powder, wheat etc. of the best gradable quality from his own sources. The contractor should also purchase all masalas having Agmark trade mark. 10. Prices of all food articles agreed upon will have to be maintained for a period of one year. After this period (if the contract is extended) if there are sufficient grounds for revision, upward or downward, the same shall be negotiated with the canteen committee. The revision will be for a fixed duration. 11. The office will be following 6 days a week. Timings for serving Lunch is between 12.00 am to 3.00 pm. The Contractor should ensure that the Lunch is ready to serve well in time and is of required quantity and qualities. However, canteen facilities should also be available at other times whenever required by the Bank, for which advance information will be given by the bank. Also, the tea and snacks will be served the canteen staff to all the floors of the building. 12. The canteen contractor and all other employees will have no rights and privileges for employment or any other benefits in the Bank. In other words, the employees of the contractor will be exclusive responsibility of the contractor himself with no liability or responsibility of the Bank whatsoever.. 13. The canteen contractor must ensure that his staff are paid their salary and allowance, if any latest by 5 th of the following month and ensure that the requirements of the Payment of Wages Act. 1972, Minimum Wages Act, 1948 Employees Provident Fund Act 1952, ESIC Act, 1948, Contract Labor Act 1970 etc. and all other related laws are complied with. The contractor shall be responsible for payment of minimum wages to his employees as per the Act, and notification issued by the Government from time to time. No escalation will be allowed in respect of increase in special allowance approved by the Government. He should maintain proper records of the salaries paid and This should be available for scrutiny of the contract forthwith for any non-compliance of laws applicable without assigning notice thereof. 14. A Monthly amount of subsidy as per the approval/sanction from the appropriate authority shall be given to the contractor.
15. The canteen contractor will ensure that all canteen staff wear clean clothes while on duty. 16. The contractor is responsible for keeping the canteen and kitchen equipment clean all the time. 17. The contractor shall obey the instructions of the authorities with regard to the hygiene, upkeep of the canteen from time to time. 18. No unauthorized person should be served with food items prepared in the canteen. 19. Cooks should observe utmost economy in use of electricity, water and other resources. 20. The Contractor and his employees should work under the guidance of the officers deputed by the Bank for this purpose. 21. The Contractor and his employees shall be subject to verification of their character and antecedents by the Police, the cost of which shall be borne by the Contractor. For security reasons, no contractor, or his employee shall be allowed to enter Bank premises if their character antecedent s verification has not been cleared by the Police Department. The contractor shall submit documentary proof of such clearance to the bank.
FACILITITES PROVIDED BY THE BANK TO THE CANTEEN CONTRACTOR: 1. Canteen space required for various purposes, such as place for preparation of hot chapattis/puris/dosas/baking papads etc., will be provided free of cost. Pantries on all floors are available for serving tea and snacks. 2. All items of furniture and fixtures required for the canteen. This will include tables, chairs, refrigerator, water cooler and other facilities like electrical fitting etc. Tenderers may visit the canteen for inspection purpose on request. 3. All service utensils including crockery sets as required. However, any breakage or loss will be the responsibility of the contractor. 4. Provision of required electrical appliances. 5. Free water and electricity. 6. Gas/gas cylinder will not be supplied by the Bank. The contractor has to arrange for the same. 7. Subsidy of about Rs. 45,000/- will be paid to the contractor every Month. The Contractor will not have any right to claim any amount beyond the subsidy amount as specified above. SIGNATURE OF THE TENDERER : NAME : STAMP :
INSTRUCTONS TO TENDERS: 1. The sealed envelopes shall be addressed to Canteen Committee, Bank of India, Head Office, Bandra Kurla Complex, Mumbai. The technical bid along with EMD should be super scribed Tender for Executive Canteen Contract Technical Bid on the envelope I. Conditions if any, should be submitted along with the Technical Bid. No details regarding pricing should be mentioned in the Technical Bid. The price bid should be super scribed Tender for BOI Canteen Contract Price Bid on the envelope II. Nothing other than price bid should be enclosed in the Envelope II. Such sealed envelopes should be deposited in the Tender Box placed on the 1 st Floor West Wing at the given address before the due date and time. 2. Tenderers should make an Earnest Money Deposit of Rs.50,000/- (Rupees Fifty thousand only) at the time of submission of the tender. No interest shall be payable by the Bank on Earnest Money Deposits. If the party is not selected, the Earnest Money Deposit will be refunded without any interest after finalization of the tender. 3. Tenders not accompanied with Earnest Money Deposit will be rejected. 4. Earnest Money deposit may be made by Demand Draft or Pay Order in favor of Bank of India. No cheques will be accepted towards Earnest Money Deposit. 5. In case of selected tender, the Earnest Money Deposit will be retained by the Bank as part of Security Deposit and this will not carry any interest. The Security Deposit should be submitted within a week of award of the contract, otherwise, the EMD will be forfeited and the order will be cancelled. Only after payment of the Security Deposit, permission for serving Lunch will be allowed. 6. Canvassing in any form will be disqualification for which the tender can be rejected without assigning any reasons. 7. Incomplete tenders, conditional tenders, tenders received late, tenders not conforming to the terms and conditions prescribed in the tender documents or not accompanied with the requisite Earnest Money Deposit will be summarily rejected. 8. The Bank is not bound to accept the lowest tender and reserves the right to reject any or every tender without assigning any reason whatsoever and/or to carry out negotiations with the tenderers in the manner considered suitable by the Bank. 9. The selected tenderer will have to enter into a suitable agreement with the Bank. 10. The contract will be for an initial period of 12 months and can be renewed further on mutual consent for another one year on yearly basis. 11. The Bank will have the right to terminate the contract any time without notice or assigning reasons thereof. 12. The contractor will be responsible for theft/pilferage connected with the Canteen and shall adequately compensate the Bank in such cases.
13. The Bank shall ordinarily take care of the routine and normal wear and tear maintenance of the Canteen equipments. 14. Tenderer should include in the rates, any payment being made by him towards statutory Sales Tax. He should also mention the present % of Sales Tax being paid by him. Any increase in the above, due to Government notification is effected, then the same will be considered for reimbursement, subject to documentary evidence. 15. The selected contractor should give at least 2 month s notice if he wants to terminate the contract and the deposit will be forfeited in case of termination by the contractor. 16. In case of breach of contract on any count, Bank will have liberty to deduct the amount/penalty from the Security Deposit or payment due or from both. 17. Responsible person shall always be present at all reasonable times, designated as Manager, who will for all purposes represent the contractor and the instructions issued to such representative Manager will be deemed to have been issued to the contractor and written communication handed over to the said manager shall be deemed to have been given to the contractor. 18. All disputes and differences of any kind whatever arising out of and in connection with this contract or the running of the canteen whether before or after the determination abandonment or breach of the contract shall be referred to committee appointed by the Bank who shall give the decision in writing. Such decision of the Committee shall be final and without appeal. SIGNATURE OF THE TENDERER : NAME : STAMP :
BANK OF INDIA CANTEEN COMMITTEE APPLICATION FORM FOR AWARD OF CANTEEN CONTRACT 01) Name of the Firm : 02) Address with Telephone No., Fax No. : & e-mail of Canteen/Office 03) Name/s of Proprietor/Partner : Director 04) Residential address and Tel.No. : of Proprietor/Partner/Director 05) Established since : a) Sales Tax Regn.No. b) Service Tax Regn. No. c) VAT Regn. No. d) PAN No. 06) Canteen Premises : a) Whether owned or rented b) Area (Sq.Ft.) Office Premises a) Whether owned or rented b) Area (Sq.Ft.) 07) Present Three Important Clients (Preferably PSU/Banks) a) Name : Address : Tel.No. : On contract with this establishment since : Experience Certificate along with special mention of quality of service to be enclosed. b) Name : Address : Tel.No. : On contract with this establishment since: Experience Certificate along with special mention of quality of service to be enclosed. c) Name : Address : Tel.No. : On contract with this establishment since: Experience Certificate along with special mention of quality of service to be enclosed. 08) Name of the Banker : Address
Tel.No. Fax No. E-mail : Full Account No. MICR Code No. Type of Account IFSC No. 9) Details of EMD : DD/Payorder No. Drawn on (Name of Bank) DECLARATION I/We further declare that the information supplied above is correct and I/We will be liable if the information supplied is not found correct. Bank shall be within its rights to reject the tender or terminate contract even after the tender is accepted and contract is given, if information given is found to be incorrect later by the Bank. Date : Contractor s Name with Signature AFFIX SEAL HERE Detailed list of Enclosures :1) Income-Tax Clearance Certificate 2) Sales Tax Registration Certificate 3) Bank Solvency Certificate indicating financial standing 4) Experience Certificates 5) Contract Labour Licence