The View from. Chicago: 1,000 residents share their perspectives on life in Chicagoland, the local economy and personal finances.

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The View from Chicago: 1,000 residents share their perspectives on life in Chicagoland, the local economy and personal finances September 2014

Methodology What An online study among a sample of the general public was conducted by Koski Research. Koski Research is neither affiliated with, nor employed by, & Co., Inc. When The study was fielded July 7 July 16, 2014 Who 1,000 Chicagoans aged 21-75 completed the study. The sample was drawn from online sample sources. The geographical area of the sample included all the Illinois counties in the Chicago Metropolitan Statistical Area (MSA). Quotas were set based on population statistics for Cook County, counties contiguous to Cook County and counties not contiguous to Cook County. Note: Unless noted otherwise Chicago and Chicagoans refer to the Chicago area as defined above and the residents of this area. 1

Life in Chicagoland 2

Most Chicagoans are lifers; newcomers have lived in Chicago for 23 years Lived in Chicago since birth How long lived in Chicago Among those not living in Chicago since birth Mean = 23.2 years No 25% 30% More than 30 years 32% 16-30 years Yes 75% 24% 5-15 Years 14% Years lived in Chicago <5 years Q1 Have you lived in the Chicago area all your life? (Do not count time you may have been away at school or in the armed services.) (Base: = 1,000) Q2 How many years have you lived in the Chicago area? (Base: Those not living in Chicago their whole lives = 250) 3

Chicagoans view their city as one of the best for dining and the arts, but one of the worst for taxes and crime How Chicago compares to other U.S. Metropolitan Areas One of the Best One of the Worst Neither One of the Best nor One of the Worst Food and dining 84% 3% Arts and culture 83% 4% Quality education 27% 31% 42% Infrastructure: roads, highways, bridges, railways 23% 34% 43% Housing market 17% 29% 54% Employment rate 39% 48% Weather, overall 12% 37% 51% Cost of living 9% 51% 40% Local government effectiveness 8% 56% 36% Tax rates 5% 73% 22% Crime rate 4% 76% 20% Q6 When you think about the top large metropolitan areas in the U.S., how do you think the Chicago area compares on each of the issues listed below? For each characteristic please indicate whether you think Chicago is One of the Best metropolitan areas or whether it is One of the Worst. (Base: =1,000) 4

Chicago scores high marks for diversity and business, but suffers lower grades as a place for families, education and retirement How Chicago is graded Chicago is a place Grade A B C D F Excellent Fail A/B (Net) That welcomes diversity 30% 37% 23% 7% 3% 67% For young professionals 23% 42% 25% 6% 4% 65% For innovation 19% 36% 31% 9% 5% 55% That is business friendly for large companies located here 19% 33% 29% 11% 8% 52% For entrepreneurs - those seeking to start and own a business in the area 17% 32% 32% 12% 7% 49% For the middle class 10% 33% 35% 9% 43% To raise a family 9% 31% 36% 14% 10% 40% Where a child can receive a good education 9% 24% 36% 18% 33% To spend your retirement years 5% 32% 24% 26% 18% Q12 How would you grade the greater Chicago area on each of the following? (Base: = 1,000) 5

However, younger people are the most bullish on Chicago 71% 73% 61% 55% 64% 63% 58% 49% 40% 55% 41% 47% 52% 45% 36% 36% Millennials Gen X Boomers Matures 24% 21% 15% A place that welcomes diversity A place for innovation A place that is business friendly for large companies located here A place for the middle class A place to spend your retirement years Q12 How would you grade the greater Chicago area on each of the following? (Base: = 1,000) 6

Three out of five Chicagoans own their homes, while 40 percent of renters plan to buy in the next five years Home ownership Average percent of income spent on mortgage or rent Among owners and renters = 30% Own home 62% Housing plans over next 5 years: Among renters Rent home 27% 41% Especially among: Millennials (43% vs. 23% among Gen X, 19% Boomers and 18% Matures) Have other arrangement 26% 12% 32% Purchase a home Continue to rent Uncertain Q24 Do you currently... (Base: =1,000) Q25 Approximately what percentage of your income do you spend on your mortgage or your rent? (Base: Those who own or rent = 881) Q26 What are your housing plans over the next 5 years or so? (Base: Those who rent = 265) 7

If money were no object, the highest percentage of people would live in Chicago's suburbs If money were no object, preferred place to live: 24% In the City of Chicago Millennials GENERATIONAL DIFFERENCES Gen X Boomers Matures 40% 24% 14% 9% In Chicago area (NET) = 66% 35% In the suburbs of Chicago 7% In a rural area near Chicago Millennials GENERATIONAL DIFFERENCES Gen X Boomers Matures Especially among: Rural dwellers (43% vs. 22% city and 28% suburban) 27% I would move away 18% 25% 36% 31% 7% Not sure Total Q5 If money were no object, where would you prefer to live? (Base: =1,000) 8

Three in 10 employed Chicagoans plan to leave the area when they retire Where plan to live in retirement Among employed Chicagoans Where expect to live in retirement years Among those planning to live in a different area Will stay in the Chicago area 27% Plan to live in different area 29% 42% South West Don't plan to retire 3% 27% Midwest Undecided 41% 15% 4% Northeast Q13 When you think about retirement, what are your plans for where you will live? (Base: Employed Chicagoans = 640) Q14 Please indicate where you expect to be living for most of your retirement years? If not sure, a guess is fine. (Base: Plan to live in different area = 187) 9

The Chicago Economy 10

Six in 10 say Chicago s economy is getting worse or staying the same, but there s more optimism about their own neighborhoods View of the economy: In the greater Chicago area In your neighborhood Staying the same/becoming less prosperous (NET) = 61% 25% 35% 26% Becoming more prosperous Staying about the same Becoming less prosperous 29% 43% Becoming more prosperous/ staying the same (NET) = 72% 19% 14% Cannot say 9% Q8 How do you view the economy a. In the greater Chicago area? b. In the specific area or neighborhood where you live? (Base: =1,000) 11

A third of Chicagoans believe the local economy is worse than the U.S. economy Chicago economy compared to US economy overall Especially among: Women (37% vs. 29% among Men) Worse 33% Better Especially among: Younger (20% among Millennials vs. Gen X 11%, Boomers 10%, and Matures 15%) Same 54% Q7 If you were to compare the economy of the Chicago area to the economy of the United States overall, would you say Chicago s economy is (Base: = 1,000) 12

Forty percent say living in Chicago hurts their ability to achieve their financial goals Effect of living in Chicago on ability to reach financial goals Uncertain 17% It helps living in Chicago area provides me with the opportunity to be financially successful Especially among: Men (22% vs. 11% among Women) Millennials (23% vs. 16% among Gen X, among Boomers and 11% among Matures) Living in the Chicago area doesn t affect my ability to reach my financial goals one way or another 28% 42% It hurts the overall cost of living is just too high Especially among: Women (46% vs. 39% among Men) Q19 Would you say that living in Chicago helps or hurts your ability to reach your financial goals? (Base: = 1,000) 13

Chicagoans say crime is hurting the economy, infrastructure should be a priority, November election will be important to economic recovery Agreement with statements about Chicago Agree Disagree Crime is hurting the Chicago economy 86% 14% Chicago needs to invest in its infrastructure (roads, highways, bridges, railways) Results of the election for governor in November will have a big impact on the Chicago economy over the next few years 73% 84% 27% 16% I feel good about the property values in my neighborhood 51% 49% Children can get a good education in the Chicago area public schools 45% 55% There are plenty of job opportunities in the Chicago area Especially among Men (48% vs. 35% among Women) Overall cost of living in the Chicago area is reasonable Especially among Men (39% vs. 29% among Women) Local politicians in the Chicago area are doing a good job making the economy stronger 23% 42% 34% 77% 58% 66% Tax rates in the Chicago area are reasonable 20% 80% Q10 Please indicate your level of agreement or disagreement with each of the statements below. (Base: = 1,000) 14

Millennials express more optimism in multiple areas including jobs, cost of living, and effectiveness of local politicians 87% 87% 86% 86% 78% 74% 72% 71% Millennials Gen X Boomers Matures 57% 41% 33% 29% 44% 35% 31% 28% 32% 31% 22% 20% 18% 18% 18% Chicago needs to invest in its infrastructure Results of the election for governor will have a big impact on the Chicago economy There are plenty of job opportunities in the Chicago area Overall cost of living in the Chicago area is reasonable Local politicians are doing a good job making the economy stronger Tax rates in the Chicago area are reasonable Q10 Please indicate your level of agreement or disagreement with each of the statements below. (Base: = 1,000) 15

Crime and tax rates are seen as the biggest issues for the next Illinois Governor Biggest priority for next Illinois Governor Crime 24% Tax rates 18% The unemployment rate Political corruption Education The pension system for public employees The minimum wage 10% 9% 8% 8% Making Chicago more business friendly Infrastructure (roads, highways, bridges, railways) The housing market Diversity issues Some other issue 4% 3% 1% 1% 3% Q9 If you had to choose, which of the following is the one topic or issue that the candidate for Governor of Illinois should be making the biggest priority? (Base: = 1,000) 16

Chicagoans support pension reform, but are divided on how to make it happen Whether/how local public employee pension system should be reformed 40% The public employee pension system needs to be reformed, but not at the cost of public employees receiving less money in retirement Public employee pension system needs to be reformed (NET) = 77% 37% The public employee pension system needs to be reformed, even if it means public employees receive less money in retirement 4% 19% The public employee pension system does not need to be reformed Not sure Q11 Which of the following best describes how you would reform the local public employee pension system? (Base: =1,000) 17

Personal Finances in Chicago 18

The majority of Chicagoans say their finances have not fully recovered from the 2008 financial crisis Effect of 2008 financial crisis on financial situation Not sure 19% Especially among: Women (61% vs. 51% among Men) Finances have fully recovered 25% Finances have not fully recovered 56% Especially among: Men (31% vs. 19% among Women) City dwellers (34% vs. 22% suburbs and 15% rural) Q19a Which of the following statements best reflects your current financial situation? (Base: = 1,000) 19

Just 22 percent of Chicagoans have a written financial plan, and many lack confidence they will reach their financial goals Have a financial plan Confidence in ability to achieve financial goals 19% Very confident Have a plan in writing 22% Don't have a plan 36% Have a financial plan (NET) = 64% 43% Somewhat confident Have a plan but not written 42% Especially among: Millennials (71% have a plan vs. 62% among Gen X, 60% among Boomers and 64% among Matures). Most Millennials report their plan is not written. Employed (69% vs. 55% Not employed) 25% Not very confident Not at all confident Q22 Do you currently have a financial plan? (Base: = 1,000) Q18 How confident do you feel that you will be able to reach your main financial goals? (Base: = 1,000) 20

The majority of Chicagoans are like the tortoise: building wealth slowly and steadily Approach to building wealth I am not building wealth 27% I m more like the hare willing to take some risks to accelerate the process Especially among: Men (25% vs. among Women) Younger (Millennials 24% and Gen X 22% vs. Boomers 15% and Matures 9%) 19% 54% I m more like the tortoise saving and investing consistently over time Especially among: Women (57% vs. 50% among Men) Q17 How would you describe your approach to building wealth? 21

Chicagoans say a net worth of $700K is comfortable, but it takes $2.7M to be wealthy Net worth that would make a person financially comfortable Average = $700K 6% 15% $2.5M + Net worth that would make a person wealthy Average = $2.7M 27% $750K to <$2.5M 23% $250K to <$750K 31% 24% 27% 5% $100K to <$250K <$100K Prefer not to say 25% 7% 6% 4% Q15 At what level of personal net worth would you say a person in the Chicago area could be considered financially comfortable? Q16 At what level of personal net worth would you say a person in the Chicago area could be considered wealthy? (Base: =1,000) 22

Chicagoans spend more money at locally owned businesses Amount spent each month in: - Locally owned Chicago businesses - Larger national chain stores Average = $820 Average = $650 21% 18% 23% $1,000 + $500 to $999 $250 to $499 14% 14% 25% 32% <$250 40% 6% Prefer not to say 7% Q20 How much would you say you spend each month at locally-owned Chicago businesses (retail stores, restaurants and grocery stores)? Your best estimate is fine? Q21 How much would you say you spend each month at larger national chain stores (not based in Chicago) or online sites? Your best estimate is fine. (Base: =1,000) 23

Retired Chicagoans rely on Social Security and pensions; those not yet retired will have a greater reliance on 401(k)s Sources rely on a lot for income during retirement Among retired Chicagoans Sources will rely on a lot for income when retired Among Chicagoans not currently retired Social Security 62% A 401(k) or other employer-sponsored account 35% A Pension 42% Social Security 31% IRAs 16% Work during retirement, even if just part time 27% A regular brokerage account 15% IRAs 21% A 401(k) or other employer-sponsored account A Pension 20% Work during retirement, even if just part time 8% A regular brokerage account 14% Proceeds from sale of a home/other real estate 7% Proceeds from the sale of a home/other real estate 14% Annuities 6% Self-employed retirement account like a SEP-IRA 11% Rental property or other real estate income 4% An inheritance 9% An inheritance 2% Rental property or other real estate income 9% Self-employed retirement account like a SEP-IRA 2% Annuities 9% Local municipal bonds 1% Sale of my own business 7% Sale of my own business Other 1% 5% Local municipal bonds Other 5% 6% Haven t thought about retirement yet = 10% Q23 (IF RETIRED) What are the sources you are relying on for income during retirement? (Base: Those currently retired = 173) Q23 (IF NOT RETIRED) Thinking ahead to the future, what are the sources you plan to rely on for income when you are no longer working? (Base: Those not currently retired = 827) 24

Survey Demographics 25

Demographics Gender* (n=1,000) Male 50% Female 50% Generation Millennials (21-33) 27% Gen X (34-49) 31% Boomers (50-68) 36% Matures (Over 68) 6% Mean age 45 Location* Cook County 60% Contiguous to Cook County 33% Non-contiguous to Cook County 7% City of Chicago 30% Education High school grad or less 16% Trade or technical school 4% Some college 27% College grad 37% Post grad 15% Prefer not to answer 1% Marital Status (n=1,000) Married/living with partner (Net) 56% Married 49% Living with partner 7% Single 29% Separated, divorced, widowed 14% Prefer not to answer 1% Children Have children (Net) 57% Under age 18 25% Over age 18 27% Both over and under age 18 5% No children 43% Racial Background White/Caucasian 74% African American/Black 15% Asian 6% Other 3% Prefer not to answer 2% Hispanic/Latino Background Yes 10% No 90% 26

Demographics Employment Status (n=1,000) Employed (Net) 64% Full-time 48% Part-time 16% Unemployed, looking for work 10% Homemaker or student, not looking for work 9% Retired, semi-retired 17% Industry Working in (among employed) Education or health 19% Professional or business services 18% Manufacturing 10% Information services 7% Financial services 5% Construction 5% Transportation or utilities 4% Leisure or hospitality 4% Government 3% Farming, mining or logging 1% Other 24% (n=1,000) 2013 Household Income <$25K $25K to $44.9K 23% $50K to $74.9K 22% $75K to $99.9K 14% $100K or more 23% Prefer not to answer 5% Mean $76.3K Total Assets <$25K 29% $25K to $99.9K 19% $100K to $249.9K 12% $250K to $499.9K 10% $500K or more Prefer not to answer 16% Mean $301.3K 27

Disclosures The Corporation provides a full range of securities brokerage, banking, money management and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, & Co., Inc. ( Schwab ), member SIPC, offers investment services and products. Its banking subsidiary, Bank (member FDIC and an equal housing lender), provides deposit and lending services. Brokerage Products: Not FDIC Insured No Bank Guarantee May Lose Value. (0914-6042) 28