WORLDWIDE SERVICE Your banking charges guide Applicable from 13 January 2018
Contents Your guide to our charges 1 Account charges 2 Interest rates 3 Borrowing from us 3 Overdraft buffer 3 Overdraft fees 4 Returned items 5 Interest payable on overdrafts 5 Avoiding overdraft charges 5 Cashpoint and Debit card charges 6 Other services 8 Processing times 11 How to complain 11 Contact us Back cover
Your guide to our charges This guide tells you everything you need to know about the fees and charges that apply to your account. It also tells you by what time we need to receive your instructions if you want us to make different types of payments on your behalf. You might find it helpful to keep this guide with your bank statements and use it to plan ahead and avoid unnecessary charges. Unless you pay a monthly fee for an account with added benefits, we won t normally charge you for everyday banking providing your account is in credit. There are some times, like using a Planned Overdraft or your cards abroad where there may be charges. This guide will tell you exactly what charges apply, how they work and when they may be applied. If you want to use a service we haven t covered here, we ll always let you know before you are charged. If we make any changes to our fees that are to your disadvantage, we ll let you know what our new charges are. You can check our up-todate charges at lloydsbank.com/international When charges are applied Different fees are taken from your account at different times. For example, regular fees like monthly account fees will come out of your account at the end of your monthly billing period. This is usually from the 10th of each month to the 9th of the next month, but it can vary. If you d like to check what your monthly billing period is please just ask us in branch, or call us on +44 (0) 20 7839 2099. There are some charges that are made at the time we provide you with the service. Other charges, such as overdraft interest or Unplanned Overdraft fees, are worked out at the end of the monthly billing period and we ll always let you know the amount before they are taken from your account. If you change an account or service that has a regular fee attached to it part way through your billing period, you ll only pay for the time you ve actually had it. 1
Account charges To check what type of account you have please see your statement, or call us on +44 (0) 20 7839 2099. Account Monthly fee Main benefits WWS Cheque Account 6 An account that gives you everyday banking plus: 30 interest free Planned Overdraft (subject to application and approval) WWS Executive Gold Account 10 An account that gives you everyday banking plus: 100 interest free Planned Overdraft (subject to application and approval)if your account is 2,500 or more in credit for a whole charging cycle you won t have to pay the 10 monthly fee for that month. WWS Instant Access Account (includes former WWS 90 Day Account.) WWS Executive Platinum Savings Account (No longer available, but existing accounts remain valid.) No fee Save from as little as 1 Instant access Interest paid monthly (or annually for former WWS 90 Day Account customers) No fee Save from as little as 250 Instant access An introductory bonus available for the first 12 months WWS Gold Savings Account No fee Save from 2,500 Instant access Quarterly or annual interest options available WWS Executive Gold Savings Account (Available to WWS Executive Gold Account customers only.) No fee Save from 10,000 Instant access Monthly or annual interest options available If you would like to find out full details about your account benefits and how to make the most of them please get in touch with us. 2
Interest rates You can find details of your interest rate by calling +44 (0) 20 7839 2099 and requesting WWS Interest Rates (OB656A). Alternatively you can visit lloydsbank.com/international If in the future we need to make any changes to your account s interest rates and charges that are to your disadvantage we will write to you telling you of the changes at least two months in advance. If we change our interest rates in your favour we will make the change and tell you afterwards by writing to you or publishing it in newspapers, branches, on our website or through International PhoneBank. Borrowing from us* An overdraft is where as part of our overall service, we are willing to lend you money through your account with us. We provide two types of overdraft: a Planned Overdraft and an Unplanned Overdraft. If you decide you need an overdraft you can ask us in advance for a Planned Overdraft. You can also ask us to increase an existing Planned Overdraft limit at any time. You must be 18 or older to have an overdraft. How much we lend you depends on our assessment of your personal circumstances. Lloyds Bank is a responsible lender and we only want you to borrow what you can afford and in a way that is best for you. If you try to make a payment but do not have enough available money in your account, we will treat this as a request for an Unplanned Overdraft to cover that payment. We will either agree to your request or you will not be able to make that payment. Fees will normally be charged in either case. Please see your account Terms and Conditions for more details about overdrafts and available funds. You will also normally be charged interest if you use a Planned or Unplanned Overdraft. All overdrafts are repayable on demand. * Please note the information in this section applies to customers with sterling accounts only. Please contact us if you have a Euro or US dollar account. Overdraft buffer If you go into a Planned or Unplanned Overdraft we provide a 10 buffer, which means there ll be no additional overdraft fees to pay if you remain within this buffer: however, you will be charged debit interest. If you have a WWS Executive Gold Account, and you have a Planned Overdraft, we will not charge you any Unplanned Overdraft Fees if you slip over your Planned Overdraft limit by up to 20. 3
Overdraft fees We will not charge you fees for setting up a Planned Overdraft, but if we agree to your request for an Unplanned Overdraft we will charge you the following fees: Fee Amount Unplanned Overdraft fees Description Monthly Overdraft Usage Fee 6 You will only pay this fee if you use a Planned Overdraft or Unplanned Overdraft by more than 10 at any time during your monthly billing period (even if your next monthly billing period is only a few days away). If you have an interest and fee-free Planned Overdraft limit that has been agreed as part of your account you won t pay the 6 fee if you stay within that limit or exceed it by 10 or less. We will charge you a maximum of one Monthly Overdraft Usage Fee in a monthly billing period. We will not charge you any other fees for a Planned Overdraft but you will normally be charged interest on the amount borrowed. If we agree to your request for an Unplanned Overdraft, we will charge you the following fees: Fee Amount Description Daily Fee Unplanned Overdraft balance is: 10 or less 0 (Buffer applies) More than 10 but less than 25 5 a day 25 or more 10 a day You will pay a daily fee for using an Unplanned Overdraft. The amount of the fee will be worked out at the end of each day (including weekends and bank holidays) on the balance of your Unplanned Overdraft. We will charge you a maximum of eight daily fees in a monthly billing period. If you have a WWS Executive Gold Account, and you have a Planned Overdraft, we will not charge you these Unplanned Overdraft Fees if your Unplanned Overdraft is no more than 20. An overdraft continues until it is repaid. So, at the start of any monthly billing period, if you still have an overdraft from the previous monthly billing period, you will incur a further monthly Overdraft Usage Fee and, if it is an Unplanned Overdraft, up to another eight daily fees (depending on when you pay it back). Unplanned Overdrafts are intended to be used for shortterm borrowing. You will find it cheaper to ask for a new or increased Planned Overdraft that meets your needs, rather than using an Unplanned Overdraft. 4
Returned items Where you do not have enough available money to make a payment and we do not agree to give you or extend an Unplanned Overdraft, you will not be able to make that payment. We will write to tell you we have declined your request. We will charge you the following fee: RETURNED ITEM FEE 10 for each item. We will charge you up to a maximum of three Returned Item Fees a day. This fee will not be charged if the amount of the payment that we decline is 10 or less. Interest payable on overdrafts The same rate of interest is currently payable for both Planned Overdrafts and Unplanned Overdrafts. The rate you pay will depend on the type of account you have. For details of our interests rates call +44 (0) 20 7839 2099 or visit lloydsbank.com/international Avoiding overdraft charges If your account goes over its limit, you ll have until 2.30pm (UK time) to pay money into your account to avoid Returned Item Fees and ensure the payment goes out, but you have until midnight to avoid overdraft fees and interest. The money that you pay in must be available to use immediately. For example, by paying in cash at any branch or transferring money from another personal account you hold with us using Internet Banking or International PhoneBank. You can stay in touch by checking your balance on a daily basis: At any Lloyds Bank branch At any Cashpoint Through International PhoneBank on 03457 449900 (from UK, Channel Islands or Isle of Man) or +44 (0) 1539 736626 (from rest of World) Online at lloydsbank.com/international 5
Cashpoint and debit card charges Service Charges When you withdraw sterling in the UK, Channel Islands or Isle of Man (whether at a cash machine or over the counter) Using your debit card or Cashpoint card at a Lloyds Bank Cashpoint machine or branch in the UK, Channel Islands or Isle of Man Using your debit card at a non-lloyds Bank Cashpoint machine or non Lloyds Bank branch counter in the UK, Channel Islands or Isle of Man Free Lloyds Bank does not make a charge but the owner of the machine may. If so, the machine will show you the amount and tell you that it will be taken from your account when you withdraw the cash. Service Charges When you use your debit card to purchase foreign currency or travellers cheques in the UK, Channel Islands or Isle of Man From Lloyds Bank branches From any other banks, travel agents, bureaux de change and outlets displaying the Visa sign Foreign currency and foreign currency travellers cheques: free. Sterling traveller s cheques: 1.5% of the amount with a minimum transaction charge of 3.00. You won t pay this fee if you order sterling travellers cheques over the phone and collect from a branch. Lloyds Bank does not make a charge but the provider of foreign currency or travellers cheques may make a charge. 6
Cashpoint and debit card charges (continued) Service Charges When you withdraw cash in a currency other than sterling (whether at a cash machine or over the counter) Using your Lloyds Bank debit or Cashpoint card When you withdraw cash in a currency other than sterling (whether at a cash machine or over the counter) the amount is converted to sterling on the day it is processed by Visa using the Visa Payment Scheme exchange rate. We will charge a non-sterling transaction fee of 2.99% of the value of the withdrawal and we will also charge a non-sterling cash fee of 1.50. Where you elect to allow the cash machine operator/ financial service provider to make the conversion to sterling we will charge a foreign cash fee of 1.50 for each withdrawal. The provider of the foreign currency may make a separate charge for conversion. When you use your debit card to make a purchase or other transaction (not cash withdrawal, foreign currency or travellers cheque purchase) in a currency other than sterling whether you are in the UK, Channel Islands, Isle of Man or abroad Using your Lloyds Bank debit card The amount is converted to sterling on the day it is processed by Visa using the Visa Payment Scheme exchange rate. We will charge a non-sterling transaction fee of 2.99% of the value of transaction. We will also charge a non-sterling purchase fee of 0.50 for each transaction: this charge is waived for WWS Executive Gold customers. 7
Other services Services If you ask us to stop a cheque (unless the cheque was lost or stolen, when this would be free of charge) Special cheque presentation if you ask for a cheque to be expressed cleared Returned cheque if a cheque you pay into your account is returned to us unpaid by another bank or branch Statements We will send you regular account statements which are free of charge Duplicate statements Charges 10 10 No fee No fee 5 for each request Banker s draft/cheque (sterling) 10 CHAPS Payment from your account to another UK account 30 8
Other services (continued) We make an additional charge for excessive requests (such as for many duplicate statements) and requests other than those outlined in the table. International payments and deposits International Moneymover Any extra work undertaken in connection with any service may be charged at an hourly rate of 25 pro rata (minimum 15). Charges No charge for payments made through Offshore Currency Internet Banking (non sterling accounts), International Phonebank, in writing or in branch.* Correspondent Bank Fee* Zone 1 (USA, Canada and Europe) 12 Zone 2 (Rest of the world) 20 (Note: For the purposes of the Correspondent Bank Fee, Europe is defined as all EEA countries plus Jersey, Guernsey, Isle of Man, Monaco, San Marino and Switzerland) Regular International Moneymover payments by Standing Order Recalling a payment (Note: We cannot guarantee the cancellation as funds may already have been paid to the beneficiary) International Drafts payable abroad Electronic payments received from abroad Free 20** 15 (plus registration fee if posted) Free * When making an International Payment there are two charging methods: Split Charges: Recipient and Correspondent banks abroad may charge a fee for receiving payments which will be paid by the recipient if you choose to share charges. Pay all Charges: A Correspondent Bank Fee will be payable for international payments where you choose to pay the charges for the recipient, if you are permitted to do so based upon the destination of the payment and the type of account that you hold. The Correspondent Bank Fee replaces all correspondent bank charges. The recipient bank may still charge its customer a fee but we cannot provide information about such a fee. The amount of the Correspondent Bank Fee depends on the location of the recipient bank. ** There may also be adverse exchange rate movement. 9
Other services (continued) Bills and cheques payable abroad or in foreign currency Outward collection Clean bills and cheques (including dividend warrants) Negotiations of bills and cheques (including dividend warrants) Cheques payable in a different currency from the country upon which the cheque is drawn Charge for cheques sent for negotiation are later returned unpaid Charges 25p per 100; min 15 max 80 (reduced to 5 for cheques and dividend warrants up to 100) Up to 100; 5 over 100; 25p per 100 min 8 max 80 As above, but min 15 per cheque 5 10
Processing times We can process payment instructions, providing we have all the necessary details, on the working day that we receive them. To do this we must Payment type CHAPS Relationship Manager Branch PhoneBank Internet Banking INTERNATIONAL MONEY TRANSFERS (IMT) for all currencies Relationship Manager Branch PhoneBank Internet Banking ACCOUNT TRANSFER CROSS CURRENCY Relationship Manager Branch PhoneBank Internet Banking ACCOUNT TRANSFER SAME CURRENCY Relationship Manager Branch PhoneBank Internet Banking receive your payment instruction before the cut-off time shown on the table below. Process cut-off time 4.25pm (UK time) 4.25pm (UK time) 5pm (UK time) 4.25pm (UK time) 2pm (UK time) 2pm (UK time) 2pm (UK time) 2pm (UK time) 3pm (UK time) 3pm (UK time) 2.30pm (UK time) 3pm (UK time) 3pm (UK time) 3pm (UK time) 2.30pm (UK time) 4pm (UK time) You can make a payment by our PhoneBank and Internet Banking services at anytime, but if your payment is made after the cut-off time then we will make it the next working day. How to Complain Our priority is to provide you with the highest level of customer service. However, if you should have a problem please let us know so we can provide a solution as quickly as possible. If you need information about our complaints procedure, please ask for a copy of our brochure How to Complain (OB905). 11
lloydsbank.com/international worldwideservice@lloydsbank.co.uk Call us on 03457 301 996 or +44 (0)20 7839 2099 from outside the UK w Write to us at Lloyds Bank International Limited PO Box 12, Peveril Buildings Douglas. Isle of Man IM99 1SS I d like to get in touch Please contact us if you d like this information in an alternative format such as Braille, large print or audio. If you have a hearing or speech impairment and would prefer to use a Textphone, call us on 0345 300 2281 (lines open 24 hours a day, seven days a week). If you are Deaf and prefer to use BSL then you can use the SignVideo service available on our website lloydsbank.com/signvideo.as Important information Lloyds Bank plc trading as WorldWide Service. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme. We are covered by the Financial Ombudsman Service. When you speak to us on the phone some calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. We accept calls made through RNID Typetalk. Messages sent by email may not be secure and may be intercepted by third parties. Please do not use email to send us communications which contain confidential information as we require these communications to be in writing. If you disregard this warning, you agree that you do so at your own risk and that you will not hold the Bank responsible for any loss that you suffer as a result. At Lloyds Bank, our priority is to provide you with the highest level of customer service. However, please let us know if you have a problem, so we can find a solution as quickly as possible. If you need information about our complaint procedure, please ask for a copy of our brochure How to Complain. Cashpoint is a registered trademark of Lloyds Bank plc. OB910 (01/18)