B-CU Graduate Exit urvey pring 2008- pring Report
Table of Contents I. Executive ummary... 2 II. Methodology... 2 III. Objectives... 2 IV. ummary of the urvey... 3 V. Gender of Participants... 5 VI. Response Rates... 6 VII. General Information... 7 VIII. ervices/ Offices... 9 IX. Other... 10 X. Open Comments... 11
Executive ummary The enior Exit urvey is given to graduating seniors to determine satisfaction with services provided by the University based on student perception and experience. urvey data is available from 2008 to, and will be disaggregated by year. Note: The complete survey questionnaire is included for reference. Methodology The survey forms were developed using the Class Climate program and the results aggregated by the Testing and Quality Assurance Department Director. The survey this year was administered online. Note: The results reported can only be considered the opinions of the survey participants. They cannot be generalized to represent the entire client population as a whole. Objectives The objective of the survey is to identify areas which need improvement along with areas of best practices which could be continued and further developed. The survey results are used by the University to track the levels of customer service in various departments and allow for necessary adjustments. The results of the survey can be used for internal and external reporting purposes. B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 2
ummary of the urvey tudent Information (Participants degree programs): - pring - all Program 2008 2009 2010 2011 Accounting = = 2.9% 5.7% 2.7% 3.2% 2% 0% 2.3% 3.7% 3.6% Biology = = 3.5% 1.8% 4.9% 0.0% 7.3% 4.8% 6.4% 2.8% 3.6% Biology Education 6-12 Business Administration = = 0.3% 0.3% 0% 13.8% 0.5% 0% 0% 0% 0% = = 11.8% 9.1% 3.8% 0.0% 8.5% 10.4% 9.1% 16.7% 6.8% Business Education 6-12 = = 0.0% 0.3% 0% 0.0% 0.5% 0% 0% 0% 0.0% Chemistry = = 0.5% 1.2% 3% 0.0% 0.5% 0% 0% 0% 1.1% Computer Engineering Computer Information ystems Computer cience Criminal Justice Educational tudies = = 0.5% 0.9% 1.1% 1.1% 2.6% 3.2% 1.4% 0.9% 0.7% = = 0.8% 0.9% 1.5% 0.0% 0.2% 0.8% 0.9% 0% 1.8% = = 0.8% 0.6% 0.8% 1.1% 1.1% 1.6% 0% 1.9% 0% = = 7.5% 15.4 % 12.5% 16.0% 10.9% 12.8% 15.9% 20.4 % 13.3% = = 6.4% 7.9% 6.1% 12.8% 2.3% 0.8% 2.3% 1.9% 0% Elementary Education K- 6/EOL = = 2.7% 1.5% 1.5% 4.3% 1.4% 2.4% 1.8% 2.8% 1.8% English = = 1.1% 1.2% 0.8% 0.0% 6.5% 0% 1.8% 0.9% 0.7% English Education = = 0.5% 0.3% 0.4% 1.1% 0.8% 0% 0.5% 0% 0% Exceptional tudents Education K- 12/EOL = = 0.5% 0.3% 1.9% 3.2% 1.1% 0% 0.5% 0% 1.4% inance = = 0% 0% 0% 0% 0% 0% 0% 0% 0.7% Gerontology = = 5.9% 1.8% 3.8% 4.3% 0.8% 5.6% 1.8% 3.7% 1.1% B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 3
Program 2008 2009 2010 2011 History = = 1.6% 0.6% 1.1% 0.0% 0% 0% 1.4% 1.9% 0.7% Hospitality Management Integrated Environmental cience International Business = = 2.9% 3.9% 3.8% 3.2% 2.3% 3.2% 1.8% 1.9% 2.2% = = 0.3% 0.6% 0% 0.0% 0.2% 0% 0.5% 0.9% 0.7% = = 0.5% 1.2% 0.4% 1.1% 0.5% 0% 0% 0.9% 1.8% International tudies = = 0.5% 1.5% 0% 0.0% 0.2% 0% 1.4% 0% 0% Liberal Arts = = 0% 0% 0% 0% 0% 5.6% 6.4% 13% 0% Liberal tudies = = 0% 0% 0% 0% 0% 0% 0% 0% 9.3% Mass Communication = = 8.8% 8.8% 9.8% 6.4% 7.9% 12.8% 5% 7.4% 8.6% Mathematics = = 0.3% 1.5% 1.1% 0.0% 0.8% 0.8% 0% 0% 0.7% Music Education K-12 = = 1.9% 1.8% 1.1% 3.2% 1.4% 1.6% 0.9% 0% 2.5% Music Performance = = 0.8% 0.0% 0.4% 0.0% 0.8% 0% 0% 0.9% 0.7% Music Technology = = 2.1% 1.5% 1.5% 0.0% 1.7% 0.8% 0.5% 0% 0.7% Nursing = = 7.5% Nursing RN-BN = = 16.6% 10.3 % 11.4% 2.1% 17.7% 0.8% 16.4% 0.9% 3.6% Physical Education - Recreation = = 2.4% 2.1% 1.5% 1.1% 1.4% 2.4% 0.9% 0.9% 3.2% Physical Education - K-12 = = 0.5% 1.2% 0% 0.0% 0.8% 0% 0.5% 0% 0% Political cience = = 1.1% 3.9% 2.7% 1.1% 1.1% 1.6% 1.4% 0% 1.4% Psychology = = 9.1% 7.3% 11.7% 8.5% 7.3% 12.8% 10.9% 6.5% 8.6% Religion and Philosophy ocial cience Education K-12 = = 0.3% 0.0% 0.4% 3.2% 1.7% 3.2% 0.9% 1.9% 1.1% = = 0.0% 0.0% 0.8% 0.0% 0.2% 0% 0.9% 0.9% 0% B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 4
Program 2008 2009 2010 2011 ociology = = 5.1% 4.2% 6.8% 4.3% 2.6% 2.4% 3.6% 3.7% 5% peech Communication = = 0.8% 0.3% 0.4% 0.0% 1.7% 0.8% 0.5% 2.8% 0.7% Undecided = = 0.3% 0.0% 1.5% 0.0% 0% 0% 0% 0% 0% Master of cience Degree - Transformative Leadership Master of cience Degree - Integrated Environmental cience Total Participants by year = = 2.9% 2.1% 0% 3.2% 71.4% 8.8% = = 4.3% = = 0.0% 0.0% 0% 2.1% 28.6% 0% = = 0% 148 239 374 331 264 94 338 126 221 104 279 = No information collected for that period. Nursing previously combined with Nursing RN-BN Year Gender of Participants 2010 2011 Total 374 331 264 94 124 221 104 275 Indicates that this information was not collected for that year. Differences occur in totals when participants skip questions. Male 30.5% 36.9% 20.2% 35.9% 35.5% 29.7% 30.8% 35.3% emale 69.5% 63.1% 79.8% 64.1% 64.5% 70.3% 69.2% 64.7% B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 5
Response Rates Date and Term Degrees Applied Number of Response Rate or Responses enior Exit urvey pring 2008 384 148 39% enior Exit urvey pring 2009 453 239 53% enior Exit urvey pring 2010 502 374 75% enior Exit urvey pring 2011 558 331 59% enior Exit urvey pring 556 275 49% enior Exit urvey all 453 356 79% enior Exit urvey pring 314 261 83% enior Exit urvey all 524 347 66% enior Exit urvey pring 418 221 53% enior Exit urvey all 190 107 56% enior Exit urvey pring 423 279 66% B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 6
General Information General 2008 2009 2010 2011 University's overall learning environment 3.6 3.8 3.7 3.4 3.7 4 3.9 4 3.5 3.7 3.6 University Catalog 3.6 3.7 3.7 3.5 3.8 3.9 3.8 3.9 3.6 3.6 3.5 University website 3.7 4 4 3.5 4 3.9 4.2 4.3 3.8 4 3.8 Wildcat Web 3.9 4 4 3.4 4 3.9 4.2 4.2 3.6 4.1 3.9 On-line registration on the Wildcat Web 3.6 3.8 3.8 3.5 3.9 3.8 4 4 3.6 3.7 3.8 tudent participation in shared decision-making 3 3.3 3.4 3 3.3 3.6 3.5 3.6 2.9 3.2 3 within the University tudent Government Association 3.5 3.7 3.5 3.2 3.5 3.7 3.5 3.7 3.2 3.3 3.2 tudent Participation in campus assemblies sponsored by the 3.1 3.6 3.5 3.2 3.4 3.8 3.5 3.7 2.9 3.4 3.3 administration Campus assemblies sponsored by the 3.2 3.5 3.5 3.2 3.4 3.8-3.7 3.2 3.5 3.3 administration President's Beachside Chats for identifying and addressing student 3.1 3.3 3.4 3.1 3.1 3.8 - - - - concerns and questions Advisement skills of your faculty advisor 3.7 3.7 3.7 3.4 3.7 4-3.4 3.1 3.2 3.4 Professional and ethical behavior of faculty 3.5 3.7 3.6 3.3 3.6 3.9 3.6 3.6 3 3.6 3.4 toward students Program of study for your major area for preparing students for a 3.8 3.9 3.8 3.5 3.9 4 3.8 4 3.4 3.7 3.5 career in that area aculty Instruction in your program 3.9 4 3.9 3.5 4 4.1 3.9 4.1 3.5 3.8 3.6 Content of the courses in your Program 4 4 3.9 3.5 4 4 4 4.1 3.5 3.8 3.7 Use of technology in faculty instruction in your major area 3.5 3.8 3.8 3.5 3.9 3.9 3.8 4 3.5 3.7 3.6 B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 7
Opportunities for student leadership experiences in your 3.6 3.9 3.8 3.4 3.8 3.8 3.8 3.9 3.4 3.7 3.5 program tudent Grievance Process 3.1 3.6 3.5 3.3 3.6 3.7-3.8 3.3 3.6 3.2 University's overall customer service 2.8 3.3 3.4 3.1 3.2 3.8 3.5 3.4 2.7 3 2.9 Red indicates lower scores and green indicates higher scores. The range is 1=Poor and 5=Excellent B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 8
ervices/ Offices ervices and/or Offices 2008 2009 2010 2011 Office of Academic Affairs 3.4 3.7 3.6 3.4 3.7 3.9 3.7 3.8 3.3 3.4 3.4 Office of Admissions 3.4 3.8 3.7 3.3 3.7 3.8 3.8 4 3.4 3.5 3.5 Registrar ervices 3.2 3.5 3.6 3.2 3.8 3.7 3.7 3.9 3.4 3.5 3.4 Office of tudent Development and Academic Integration * 3.4 3.8 3.6 3.2 3.7 3.8 3.6 3.8 3.3 3.4 3.4 Office of inancial Aid 2.9 3.2 3.5 3.1 3.2 3.4 3.3 3.2 2.8 2.9 2.9 The Bursars Office * 3.2 3.6 3.7 3.3 3.4 3.6 3.5 3.4 2.9 2.7 3.2 Office of Testing and Quality Assurance * - - 3.7 3.3 3.8 3.9 3.8 3.8 3.5 3.5 3.5 The Office of Diversity and Inclusion * 3.1 3.7 3.7 3.3 3.8 3.8 3.8 3.9 3.5 3.7 3.5 tudent Health and Counseling ervices * 2.7 3.5 3.5 3.3 3.8 3.7 3.7 3.8 3.3 3.5 3.6 Office of Mental Health ervices 3 3.7 3.6 3.3 3.9 3.7 3.9 3.8 3.4 3.6 Office of Career Development * 3.3 3.8 3.6 3.3 3.7 3.7 3.8 3.8 3.2 3.4 3.4 Department of Public afety * 2.6 3.2 3.2 3.1 3.2 3.1 3.6 3.5 3 3 3.1 Office of the Dean 3.9 4.2 3.9 3.6 4 4.2 3.9 4 3.5 3.7 3.7 Office of Physical Plant 3.2 3.6 3.6 3.4 3.7 3.7 3.7 3.8 3.4 3.4 3.6 Office of Academic Computing 3.2 3.7 3.6 3.4 3.7 3.8 3.8 3.8 3.3 3.4 3.5 Office of CIT Help Desk (User support ervices) 3.3 3.7 3.7 3.4 3.8 3.8 3.8 3.7 3.4 3.5 3.5 Management of Residence Dorms 2.6 3.3 3.2 3.1 3.3 3.2 3.4 3.2 2.7 2.8 3 tudent extra-curricular activities/ clubs etc. 3.5 3.7 3.7 3.4 3.7 3.8 3.8 3.9 3.5 3.7 3.6 Bookstore 3.2 3.7 3.6 3.4 3.8 3.4 3.9 3.9 3.6 3.8 3.7 Campus Parking - - - - - - 2.8 3.9 3.5 - Computer lab services 3.2 3.6 3.6 3.3 3.6 3.7-3.9 3.5 3.3 3.4 Computer lab hours of operation 2.9 3.5 3.4 3.2 3.4 3.6 3.3 3.9 3.5 3.5 3.6 ood ervices 2.5 3.1 3.1 2.9 2.7 2.6 3.4 3.6 3 3 3 Library services 3.2 3.5 3.6 3.4 3.7 3.9 3.7 3.9 3.5 3.5 3.6 Center for Civic Engagement 3.7 4 4 3.6 3.9 4-4.1 3.6 3.6 3.7 * Indicates a department name change. Red indicates lower scores and green indicates higher scores. The range is 1=Poor and 5=Excellent B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 9
Other Have you ever had an experience with unprofessional or unethical treatment by a faculty member? 2010 2011 Yes 24.7% 39.7% 26.7% 10.9% 40.2% 18.4% 43.5% 26.9% 32.5% No 70.2% 54.3% 66% 83.7% 53.4% 73.6% 53.2% 63.5% 62.1% Unsure 5.1% 6.0% 7.3% 5.4% 6.4% 8% 3.2% 9.6% 5.4% Do you feel safe on campus? 2010 2011 No, I never feel safe 8.8% 8.4% 5.8% 9.7% 1.6% 5% 4.6% 12.6% Data not collected for this period Yes, I feel consistently safe 40.7% 52.4% 53.5% 60.2% 56.1% 46.1% 47.2% 36.3% I feel somewhat safe 50.4% 39.2% 40.7% 30.1% 42.3% 48.9% 48.1% 51.1% Ethnic Background Ethnic Background Black, Non- Hispanic Asian/ Pacific Islander White, Non- Hispanic Native American- Alaskan 2008 2009 2010 2011 86.1% 93.9% 91.5% 93.7% 90.0% 90.5% 87.5% 0.9% 0.8% 0.0% 0.0% 0.5% 0.0% 0.4% 3.3% 2.7% 5.3% 1.6% 3.6% 1.9% 5.5% 1.5% 0.4% 1.1% 0.8% 0.5% 0.0% 0.7% Hispanic 3.6% 2.3% 3.2% 6.3% 2.3% 3.8% 1.8% Race/Ethnicity 2.4% 1.9% 2.1% 1.6% 3.2% 3.8% 4.0% Unknown/ Other Data not collected for this period B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 10
tudent inancial Debt At graduation, how much money will you owe for tuition, books, and other educational expenses? None 26.5% 27.8% $5,000 or less 6.4% 7.9% $5,001 - $10,000 8.7% 9.0% $10,001 - $15,000 7.8% 2.9% $15,001 - $20,000 10.0% 7.9% $20,001 or more 40.6% 44.4% Data not collected for this period Open Comments Please see attached survey documents. B-CU GRADUATE EXIT URVEY PRING 2008-PRING REPORT 05.15 11