Western Livestock Price Insurance Program WEB HELP GUIDE

Western Livestock Price Insurance Program WEB HELP GUIDE

Western Livestock Price Insurance Program Web Help Guide WLPIP Basics... 3 A. First Time Accessing WLPIP?... 4 Using your Activation Key... 4 B. Accessing the WLPIP Website... 7 C. How to Purchase a Policy... 8 D. How to File a Claim... 14 Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 2

WLPIP Basics The Western Livestock Price Insurance Program consists of programs for both the hog and cattle producer in Alberta. The livestock programs include: Cattle - Fed (Price), Cattle - Fed (Basis), Cattle - Feeder (Price), Calf (Price), and Hog (Price); further referred to in this document as WCPIP and WHPIP. The Western Livestock Price Insurance Programs are voluntary, producer-funded insurance programs that protect against declines in beef cattle and hog prices for producers in Western Canada. Producers have the ability to decide on the level of coverage, the policy length and the amount of weight to insure. Premiums will vary according to the policy length and the coverage level chosen. Premiums are paid upfront via Visa or MasterCard. The price insurance programs for cattle have a four week window prior to policy expiry which is the claim window. Producers can look at the weekly settlement index and choose to make a claim on a policy during these weeks. For the Feeder or Calf program, data is calculated from auction markets and electronic sales data (teams, DLMS) across Alberta, or Saskatchewan and Manitoba, depending on the index, to provide a settlement index that is based on the price for an average quality steer in the specific geographical area. For the Fed price settlement, information is provided by Canfax for the weekly settlement. Fed basis is determined using current and historical basis calculations. Hog Price Insurance does not have the four week claim window as policies are settled automatically from an average of a month s worth of daily price data. Price Insurance: an insurance policy to cover the combined risk of fluctuations in livestock prices, the Canadian dollar, and a cash to futures basis. WCPIP policies will be settled and any indemnities paid against a weekly regional cattle price index for each product, based on data provided to WLPIP from auction markets across Alberta, Saskatchewan, and Manitoba for the feeder and calf programs. The fed program gathers settlement data from Canfax, and calculates settlement from the producer reported data provided to WLPIP. Hog price insurance policies will automatically settle at the end of each month with data from the USDA HG 206, 201, 212 Report, and accounting for currency, yield differences, and the quarterly Factor. Feeder and Fed Policy Lengths: 12, 16, 20, 24, 28, 32, and 36 weeks. These policies are offered on a continual basis year round. Calf policies are offered from February to May with settlements from September to December. Hog Policy Lengths: offered in months increments, from 2 10 months into the future. Basis Insurance: an insurance policy providing coverage on the cash to cash basis the difference in price for fed cattle in Alberta compared to Nebraska. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 3

A. First Time Accessing WLPIP? Using your Activation Key 1. Open your internet browser and type https://mywlpip.wlpip.ca into the address bar. Hit the Enter button on your keyboard. 2. Click on Register New Web Account. 3. When you first applied for WLPIP, you should have received documentation containing your Activation Key and WLPIP ID. Enter your Activation Key and your WLPIP ID into the boxes. Once you have read and are in agreement with the WLPIP Electronic Access Agreement, click on I Agree. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 4

4. Fill in all of the information this screen is requesting. You may click on the for more information on what is required for your Username and Password. Click Next when you have all of the information filled in. 5. An email has been sent to the email account you registered with the remaining steps to complete your account registration. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 5

6. From the email that WLPIP sent you, click on the link, or you can copy it into an internet browser address bar. This will take you back into the WLPIP website. 7. Click Submit. 8. The final step click on the Log In to be taken to the main log in screen. You have successfully activated your account. Until you have completed this process, you will not be able to log in with the username and password you created. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 6

B. Accessing the WLPIP Website 1. Open your internet browser and type https://mywlpip.wlpip.ca into the address bar. Hit the Enter button on your keyboard. 2. You will now be at the log in screen. Type your username and password into the corresponding boxes. Don t have a username and password set up yet? Refer to Section A. 3. Once logged in to this webpage you will see the Welcome screen. Click on whichever WLPIP program applies to you Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 7

4. Your WLPIP ID number, business name, subscription number and the program type selected will now appear in the brown bar at the top of your screen. C. How to Purchase a Policy 1. Login to the WLPIP web page at https://mywlpip.wlpip.ca. 2. From the Welcome page, select your program from the list to the right. 3. Click on the Purchase tab at the top of your screen. 4. Click on the 'Start Purchase' button. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 8

5. Step 1 of 5: Terms and Conditions You must agree to the terms and conditions to continue. Click on 'I Agree' to continue. If you do not agree, click I Don t Agree. You will be unable to purchase a WLPIP policy if you choose to not accept these terms and conditions. 6. Step 2 of 5: Select Policies to Purchase The following steps walk you through adding a policy to purchase. Each of the boxes needs to be filled in to continue. Let s start on the left side. a) Option Click on 'Select' for a drop down box to appear. Choose Alberta or SaskMan. b) Clicking on view table will bring up the current premium table. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 9

Insurable Period/Insured Index: Decide on the Insured Index (coverage level) you want from the column on the left. From across the top of the table, decide on the length of policy you want. Click on the corresponding Premium per CWT or CKG value from within the table for the Insured Index and Insurable Period you have decided on. The Option, Insurable Period and Insured Index will fill in automatically once you click on a premium from within the table. The premium rate per CWT or CKG will now show for the option details you selected. c) Insured Weight: Click in the Insured Weight (CWT) box and type in the amount of weight you want to insure (remember to enter in hundred weight (cwt or ckg). d) Lot ID: This is an optional field. If you want to associate this insurance policy with a specific group of livestock, type it in now. Example: Pen 542. e) Policy Premium: Click the 'Recalculate' button and the Policy Premium will be calculated. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 10

Need to make a change to this policy? Change any of the policy details by clicking on the drop down boxes for Insured Index or Insurable Period, or click on View Table to view the premium table again. With any changes you make, a new Policy Premium will be calculated. 7. Once the policy information looks correct, click the 'Add' button on the right side of your screen. 8. The policy you just added will now show up under 'List of Policies'. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 11

9. Step 3 of 5: Confirm List of Policies to Purchase Want to purchase another policy? Repeat the above actions to add another policy to your List of Policies. You now have a final opportunity to view your policies before purchasing. Everything look correct? Click the 'Submit for Purchase' button. Need to make some changes? Click the 'Previous' button to make changes to the listed policies. 10. Step 4 of 5: Select Payment Method Click On Account the entire premium will be charged to your account. Click on Pay Now to pay the entire amount on your credit card or to pay a portion on your credit card. $541.20 When you click on Pay Now, you will be required to confirm your email address. A copy of your credit card receipt will be emailed to this account. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 12

$541.20 Tues Dec 09 14:34:30 MDT 2014 This step will take you to the TD credit card purchase screen. Here you will enter the payment details to complete your credit card purchase. Once this is complete, a Statement of Coverage and Premium will generate, this receipt will show you the amount purchased, the amount paid by credit card, and the balance owing at the time of purchase. Print and keep a copy of this for your records. Example: Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 13

11. Step 5 of 5: Purchase Confirmation You have successfully purchased a Western Livestock Price Insurance Policy! You can click on 'View Statement of Coverage' to view or print your statement. To purchase another policy, click on 'Purchase More Policies'. You can now view this policy under your My Policies section. Note: If you purchased more than one policy, they will all show on the same invoice. D. How to File a Claim Settlement Indices are calculated weekly and made public on Monday. Any claim submitted Thursday or Friday will be submitted without the benefit of knowing the Settlement Index until it is published the following Monday. All claims will be processed after close Monday evening. WHPIP policies settle automatically and a claim does not need to be initiated. Once the policy expires automatically, you will be sent a Settlement Statement. That policy will then show in the View or Purchase a Policy tab under Expired Policies. WCPIP ONLY: The last four weeks of a policy is the Claim Window. During each of these last four weeks you can decide to make a claim, with no obligation to sell the cattle to file a claim. WCPIP policy holders are able to file a claim on the policies in their claim window on: Thursday and Friday (blind claim): 3:00pm to 6:30pm CST Monday: 2:00pm to 8:00pm CST The exceptions are holiday Mondays. Canadian Holiday Monday: Monday closed, Tuesday open for claims from 1:30pm to 7:00pm. American Holiday Monday: both Monday and Tuesday will be open for claims from 1:30pm to 7:00pm. Settlement Index will not be available until Tuesday. Check out the Calendar of Insurance on the WCPIP page at http://www.wlpip.ca/calendar for more information. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747 14

Filing a Claim for WCPIP policies: 1. Login to the WLPIP website at https://www.wlpip.ca/login. 2. From the Insurance General Information page, select your program by holding your mouse over WLPIP or by selecting it from the list to the right of the screen. 3. Click on the Claim tab at the top of your screen. 4. Click on the File Claim button. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747. 15

5. Step 1 of 3: Select Weight to Claim Any policies that you can file a claim on will show here. 6. For the corresponding policy, type in the amount of weight you want to claim and click the Add button. 7. The weight you are claiming will now show under the Weight Being Requested column. You may adjust this by clicking on the Remove button. The Remaining Weight column will update in accordance with the weight you have requested to claim. To file more than one claim at a time, request weight on any number of policies shown. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747. 16

8. Step 2 of 3: Confirm and Submit Claim Request You can now view the claims you are submitting. This is your last chance to make changes before submitting for processing. To make changes to your claim requests, click the Previous button. If a Settlement Index is available, it will show here as well as your Estimated Settlement Award. 9. Step 3 of 3: Confirmation You have successfully submitted your claims. Click on View Claim Request to view or print your statement. To file another claim, click on File More Claims. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747. 17

System Test Case 5718-56 th Ave Lacombe, AB T4L 1B1 10. The policy you claimed on will show under your My Claims section with a Claim Status of Pending. Once your Settlement Award is calculated and approved, the status will change to Settled. Need Assistance? Call the WLPIP Call Center at 1-844-782-5747. 18

11. Once you have claimed all the weight on a policy or the policy expires, whichever comes first, you will be sent a Settlement statement. These policies will also show under 'My Claims' under the 'Claim' tab. System Test Case 5718-56 th Ave Lacombe, AB T4L 1B1 Need Assistance? Call the WLPIP Call Center at 1-844-782-5747. 19