CIVIL MEDIATION LEGISLATIVE DECREE 28/2010

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CIVIL MEDIATION LEGISLATIVE DECREE 28/2010 STATISTICS FOR THE PERIOD JANUARY 1 ST DECEMBER 31 ST Ministero della Giustizia Dipartimento della Organizzazione Giudiziaria, del Personale e dei Servizi Direzione Generale di Statistica e Analisi Organizzativa

Incoming mediations March 2011 December 300.000 TIME SERIES 295.010 300.455 269.988 300.000 LAST 5 QUARTERS 250.000 Statistical projection 115.423 104.208 86.011 250.000 Statistical projection 200.000 200.000 Variation (w/o outlier) 4 th quarter v/s 4 th quarter 150.000 150.000-13% 100.000 50.000 0 60.810 154.879 41.604 179.587 196.247 183.977 2011 2012 2013 In the comparison between years, is has to be taken into account that: From 13 December 2012 to 30 September 2013 the compulsory attempt at conciliation was suspended; In 2012 there were approximately 45.000 mediations (an average of 11.165 per quarter) for damages from circulation of vehicles and boats, this subject 100.000 22.862 23.320 23.740 52.794 52.763 50.161 matter is no longer mandatory as of September 20, 2013 Responding firms in 4 th quarter 445 / 778 2 50.000 0 75.656 76.083 73.901 54.181 22.082 32.099 65.463 16.869 48.954 Q4 Q1 Q2 Q3 Q4 Incoming mediations Incoming mediations for one mediation firm, statistical «outlier»

Data by subject matter January 1 st December 31 st INITIAL PENDING INCOMING RESOLVED FINAL PENDING Condominium 8.057 22.446 20.983 9.521 Property 11.559 26.456 24.392 13.622 Partition 4.413 9.307 8.469 5.251 Wills and inheritance 3.493 8.246 7.471 4.268 Family covenants and agreements 93 144 107 131 Lease 7.298 21.397 20.709 7.986 Loans 894 2.413 2.267 1.039 Business rents 804 1.916 1.490 1.230 Medical malpractice damages 4.472 12.254 11.812 4.914 Libel 537 1.376 1.311 603 Insurance contracts 3.917 11.454 11.064 4.307 Bank contracts 13.878 37.749 36.407 15.220 Financial contracts 2.311 5.882 5.603 2.589 Other proceedings (non mandatory mediations) 12.133 22.937 21.388 14.818 Total 74.995 183.977 173.474 85.499 Insurance contracts «outlier» 8.870 86.011 80.554 14.327 3

Incoming mediations by subject Bank contracts 20,5% Property 14,4% Other proceedings (non mandatory mediations) Condominium Lease 12,2% 11,6% 12,5% Medical malpractice damages 6,7% Insurance contracts 6,2% Year Partition 5,1% Bank contracts Property 13,7% 23,5% Wills and inheritance 4,5% Lease Condominium 12,0% 11,9% Financial contracts 3,2% Other proceedings (non mandatory mediations) Medical malpractice damages 6,6% 11,3% Loans 1,3% Insurance contracts Partition 6,0% 4,8% Business rents 1,0% Wills and inheritance Financial contracts 4,2% 3,1% Libel 0,7% Loans Business rents 1,2% 0,8% Family covenants and agreements 0,1% Libel Family covenants and agreements 0,7% 0,0% 4

Success rate Abandoned by claimant before start 2,7% % of participation Success rate (when parties go further than the first information meeting) No participation 50,4% Participation 46,9% 56,4% 43,6% 03/2011 12/2012 2013 Agreement not reached Agreement reached Participation Success rate 27,0% 32,4% 40,5% 44,9% 43,9% 42,4% 47,0% (*) 43,5% (*) (*) Excluding mediations in which parties participated only in the first information meeting 5

Trend of success rates Success rate (%) 57,7% Success rate trend when parties go further than the first information meeting 46,4% 41,8% 43,7% 42,7% 43,1% 43,2% 43,5% 43,2% 42,9% 42,7% 43,6% 26,8% 26,3% 23,3% 22,4% 21,2% 20,9% 23,0% 22,2% 23,8% 22,3% 23,3% 23,5% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 6

Categories of mediation resolved cases 2011 2012 2013 Judicial referral 700 1,7% 4.965 3,3% 489 2,0% 7.699 5,6% 18.062 9,7% 19.128 11,0% Mandatory mediation (2011-2012) Mandatory Mediation with easy opt-out at the initial meeting (from end 2013) 31.288 77,9% 129.531 84,9% 13.802 57,5% 131.360 83,8% 151.469 81,6% 138.127 79,6% Provided by contract / agreement 200 0,5% 458 0,3% 359 1,5% 1.332 0,6% 823 0,4% 935 0,5% Voluntary 7.973 19,9% 17.677 11,6% 9.369 39,0% 15.926 10,0% 15.392 8,3% 15.284 8,8% 25.000 20.000 15.000 Judicial referral mediation 18.062 19.128 10.000 5.000 4.965 7.699 0 700 489 2011 2012 2013 7

Geography of mediations North-west 25,1% Central 21,2% Islands 10,8% North-east 17,0% South 25,9% REGIONS % LOMBARDY 15,6% LAZIO 10,3% CAMPANIA 10,3% SICILY 7,7% EMILIA-ROMAGNA 7,2% TUSCANY 7,2% PUGLIA 6,9% VENETO 6,9% PIEDMONT 6,4% CALABRIA 4,4% SARDINIA 3,1% ABRUZZO 3,0% LIGURIA 2,9% MARCHE 2,1% UMBRIA 1,6% FRIULI-VENEZIA GIULIA 1,5% TRENTINO-ALTO ADIGE 1,4% BASILICATA 0,7% MOLISE 0,6% VALLE D'AOSTA 0,2% Analysis made with a sample of resolved cases 8

Rate of Counterparty Participation in a Mediation Process 41,8% 42,7% 43,7% 44,9% 45,2% 44,5% 44,9% 46,0% 46,8% 47,2% 48,2% 41,0% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 9

Participation by subject Subject % of participation Ranking of participation Wills and inheritance 62,3% Partition 58,9% Property 55,2% Family covenants and agreements 54,5% Condominium 52,9% Business rents 52,6% Lease 51,6% Loans 45,9% Bank contracts 45,9% Other proceedings (non mandatory mediations) 42,8% Financial contracts 39,8% Libel 38,0% Medical malpractice damages 38,0% 62,3% 58,9% 55,2% 54,5% 52,9% 52,6% 51,6% 45,9% 45,9% 42,8% 39,8% 38,0% 38,0% Insurance contracts 14,6% 14,6% 10

Success rate analysis by subject Property 36% [55%]* 64% Other proceedings (non mandatory mediations) 36% [55%]* 64% Business rents 32% [52%]* 68% Loans 32% [50%]* 68% Partition 29% [45%]* 71% Lease 29% [49%]* 71% Wills and inheritance 27% [43%]* 73% Condominium 26% [39%]* 74% Family covenants and agreements 21% [48%]* 79% Libel 16% [42%]* 84% Insurance contracts 15% [34%]* 85% Medical malpractice damages 10% [20%]* 90% Financial contracts 8% [36%]* 92% Bank contracts 7% [21%]* 93% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Agreement reached Agreement not reached * Outcome of the procedures when parties agree on meeting 11

Success rate by type of mediation body Sample Survey Type of mediation organization Number of organizations as of 30.09. Resolved Success rate including cases where the other party did not participate in the process Success rate including only cases in which both parties participated in meetings following the first information one CHAMBERS OF COMMERCE 87 18.728 23,1% 46,9% PRIVATE ORGANIZATIONS 516 90.270 26,6% 47,9% BAR ASSOCIATIONS 105 62.987 20,9% 37,2% OTHER PROFESSIONAL ASSOCIATIONS 70 1.489 35,5% 51,0% Totale complessivo 778 173.474 24,1% 43,6% 12

Success rate of Mediation by Type of Referral % resolved cases Judicial referral 15% [32%*] 85% 11,6 % Mandatory mediation 23% [44%*] 77% 79,5 % Voluntary 39% [61%*] 61% 8,9 % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Agreement reached Agreement not reached * Outcome of the procedures when parties agree on meeting 13

Economic value of mediation disputes avg Condominium Loans Lease Insurance contracts Property Other proceedings 5,000 7,500 7,549 9,380 10,000 11,640 Valore mediano ALL della MEDIATIONS lite 10.000 Median value 17,000 Average value 139,544 Values indicated for each subject are median values. Financial contracts Family covenants and agreements Business rents 19,684 24,000 25,954 Libel Bank contracts 37,500 40,000 Medical malpractice damages Wills and inheritance 50,000 50,000 Partition 0,000 20,000 40,000 60,000 70,000 14

Success rate by value range over 5,000,000 14% [34%]* 86% 2,500,001-5,000,000 7% [22%]* 93% 500,001-2,500,000 9% [24%]* 91% 250,001-500,000 14% [31%]* 86% 50,001-250,000 15% [32%]* 85% 25,001-50,000 20% [36%]* 80% 10,001-25,000 26% [43%]* 74% 5,001-10,000 32% [50%]* 68% 1,001-5,000 35% [53%]* 65% 0-1,000 23% [44%]* 77% 0% 20% 40% 60% 80% 100% Agreement reached Agreement not reached * Outcome of the procedures when parties agree on meeting 15

Legal Aid 2013 % of claimants to whom legal aid was granted % of defendants to whom legal aid was granted Categories of mediation % of claimants to whom legal aid was granted % of defendants to whom legal aid was granted 1,0% 1,2% Judicial referral 1,1% 1,6% Mandatory mediation 0,9% 1,1% Voluntary 1,5% 1,4% Type of mediation organization % of claimants to whom legal aid was granted % of defendants to whom legal aid was granted Other professional associations 0,1% 0,8% Chambers of Commerce 1,8% 0,5% Bar associations 1,0% 1,2% Private organizations 0,9% 1,4% 16

Lawyer s assistance in voluntary mediation Total claimants Total defendants 40% 16% 60% 84% Year 52% Assisted by lawyer 48% NOT assisted by lawyer Assisted by lawyer NOT assisted by lawyer Year 83% Assisted by lawyer 17% NOT assisted by lawyer From September 21 st 2013 the assistance of parties by lawyers is mandatory for all mandatory mediations 17

Days in mediation compared to days in Court CIVIL CASES IN COURTS MEDIATION 984 days Cases when an agreement is reached 65days 2012 115days 902 921 days 82days 2013 882 days 83days 103days 18

Ministero della Giustizia Direzione Generale di Statistica e Analisi Organizzativa Document available at https://webstat.giustizia.it