Sheet 13. Annual Base Rates

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Sheet 13 The State of Massachusetts Citizens Insurance Company of America (A Member of The Hanover Insurance Group) Private Passenger Automobile 1/ Effective May 1, 2016 NB & March 9, 2016 RB Annual Base Rates Coverage Base Limit or Deductible Base Rate Bodily Injury 20/40 $124.00 Optional BI 20/40 included with Bodily Injury $124.00 Property Damage $5,000 limit $175.00 Medical Payment $5,000 limit $28.00 Personal Injury Protection No deductible $137.00 Uninsured Bodily Injury 20/40 $13.00 Underinsured Bodily Injury 20/40 included with Uninsured Bodily Injury $83.00 Comprehensive $500 deductible $107.00 Collision $500 deductible $281.00 Limited Collision $500 deductible $20.00 Substitute Transportation $30/day, $900 total limit $61.00 Towing & Labor $50 per disablement limit $8.00 Additional Customized Equipment First $1,000 automatically included; see Sheet 11-17 for increased limits rating $8.00 Comprehensive/Collision Auto Loan/Lease Payoff Flat rate $20.00 Upgraded Rental Flat rate $8.00 Roadside Assistance Flat rate $16.00 1/ Excludes data for motorcycles and other miscellaneous vehicle types

Sheet 13 The State of Massachusetts Citizens Insurance Company of America (A Member of The Hanover Insurance Group) Private Passenger Automobile 1/ Effective October 1, 2015 NB & RB Annual Base Rates Coverage Base Limit or Deductible Base Rate Bodily Injury 20/40 $113.00 Optional BI 20/40 included with Bodily Injury $113.00 Property Damage $5,000 limit $172.00 Medical Payment $5,000 limit $25.00 Personal Injury Protection No deductible $130.00 Uninsured Bodily Injury 20/40 $12.00 Underinsured Bodily Injury 20/40 included with Uninsured Bodily Injury $83.00 Comprehensive $500 deductible $110.00 Collision $500 deductible $273.00 Limited Collision $500 deductible $20.00 Substitute Transportation $30/day, $900 total limit $61.00 Towing & Labor $50 per disablement limit $8.00 Additional Customized Equipment First $1,000 automatically included; see Sheet 11-17 for increased limits rating $8.00 Comprehensive/Collision Auto Loan/Lease Payoff Flat rate $20.00 Upgraded Rental Flat rate $8.00 Roadside Assistance Flat rate $16.00 1/ Excludes data for motorcycles and other miscellaneous vehicle types

Sheet 13 The State of Massachusetts Citizens Insurance Company of America (A Member of The Hanover Insurance Group) Private Passenger Automobile 1/ Effective May 1, 2016 NB & March 9, 2016 RB Annual Base Rates Coverage Base Limit or Deductible Base Rate Bodily Injury 20/40 $124.00 Optional BI 20/40 included with Bodily Injury $124.00 Property Damage $5,000 limit $175.00 Medical Payment $5,000 limit $28.00 Personal Injury Protection No deductible $137.00 Uninsured Bodily Injury 20/40 $13.00 Underinsured Bodily Injury 20/40 included with Uninsured Bodily Injury $83.00 Comprehensive $500 deductible $107.00 Collision $500 deductible $281.00 Limited Collision $500 deductible $20.00 Substitute Transportation $30/day, $900 total limit $61.00 Towing & Labor $50 per disablement limit $8.00 Additional Customized Equipment First $1,000 automatically included; see Sheet 11-17 for increased limits rating $8.00 Comprehensive/Collision Auto Loan/Lease Payoff Flat rate $20.00 Upgraded Rental Flat rate $8.00 Roadside Assistance Flat rate $16.00 1/ Excludes data for motorcycles and other miscellaneous vehicle types

Massachusetts Private Passenger Motor Vehicle Insurance Citizens Insurance Company of America (A Member of The Hanover Insurance Group) Revision of Private Passenger Automobile Insurance Program Explanatory Memorandum Proposal: We are proposing an overall statewide increase of 3.8% with a planned effective date of for May 1 st, 2016 for New Business and March 9th, 2016 for Renewal Business. The proposed rate will be accomplished through changes to base rates. Exhibits 1 and 2 provide the derivation of our rate indication by coverage. Our selected rate Changes are summarized in Exhibit 1. The following changes are requested: Base Rate Changes In order to ensure that the overall coverage level rate changes are in line with our indicated level rate changes, we propose modifying our base rates as follows: Coverage Current Base Rate Proposed Base Rate Bodily Injury $113 $124 Optional BI $113 $124 Property Damage $172 $175 Medical Payment $25 $28 Personal Injury Protection $130 $137 Uninsured Bodily Injury $12 $13 Underinsured Bodily Injury $83 $91 Comprehensive $110 $107 Collision $273 $281 Limited Collision $20 $20 Substitute Transportation $61 $61 Towing & Labor $8 $8 Additional Customized $8 $8 Equipment Auto Loan/Lease $20 $20

Overall Indication Description General Philosophy: Hanover data within the state of Massachusetts is used whenever possible. If Hanover data within the state of Massachusetts is not available, then Hanover countrywide data or competitor information may be used in its place. Data: The underlying experience is that of the Hanover Insurance Group. Experience is from the most recently available five calendar/accident year review period ending 06/30/2015. On-Level Premiums: Reported premiums are adjusted to current rate level by using the parallelogram method. Please see Exhibit 5 for a summary of rate change history and current rate level factors. Premium Trend: We have estimated separate retrospective and prospective premium trend rates for all coverages. The selected retrospective premium trends were based on a review of the recent year-over-year changes as well as the exponential fits of the average earned premiums at current rate levels. The prospective premium trends were selected based on a review of the recent year-over-year changes, the exponential fits of the average earned premiums at current rate levels as well as judgment in light of the shift to competitive rating. The selected retrospective and prospective premium trends by coverage can be found in Exhibit 6. The retrospective premium trend period was selected to bring all earned premiums to a common date of 12/31/2014; the average effective date underlying the latest 12-month period. The prospective premium trend period was selected to bring all earned premiums to a common date of 3/9/2017. Losses: Actual incurred losses (excluding ALAE) for 12-month accident periods ending 06/30/2015 were used as the basis of our indications. Exhibit 2 includes the loss dollars and feature counts. Loss Development: The loss development factors used in our indications were selected based on Total Limits Incurred Losses by coverage (Bodily Injury, PIP, Property Damage, Collision and Comprehensive) as shown in Exhibits 3 & 4. The Ultimate Losses were calculated as the product of the incurred losses and the incurred loss development factor. Loss Trend Selections: We have estimated separate retrospective and prospective loss trend rates for all coverages. The selected loss trends were based on a review of the recent year-over-year changes and exponential fits of the average frequency and severity, as well as industry loss data from AIB. The retrospective and prospective loss trends by coverage can be found in Exhibit 7. The retrospective loss trend period was selected to bring all losses to a common date of 12/31/2014, the average accident date underlying the latest 12-month period. The prospective loss trend period was selected to bring all losses to a common date of 3/9/2017. Expenses: Exhibit 8 shows historic expenses for the most recent three calendar years available. The selected provisions were based on a review of the historical experience and reflect planned commission rates. The Unallocated Loss Adjustement Expense (ULAE) looks at the three most recent calendar years from the countrywide Insurance Expense Exhibit and allocates this to the Massachusetts using claim counts and average premium. Note: 50% of General and Other Acquisition Expense (OUE) are deemed to be variable in the indication calculations. This exhibit also includes derivation of the catastrophe provision for Comprehensive coverage. Credibility: Our experience in Massachusetts is deemed to be 100% credible.

Accident Period Weights: We judgmentally selected accident year weights of 20%, 20%, 20%, 20%, and 20% for the five most recent accident periods. Investment Income: The assets available for investment are the Total Assets less any Premium Receivable and Paid Expense. The Total Assets are the sum of the Unearned Premium and Loss Reserves plus Required Surplus. The unearned premium and loss reserves were determined from the expense and loss payment patterns. The required surplus is based on the Personal Auto Reserve-to- Surplus assumption. This analysis assumed overall Premium-to-Surplus ratios of 1.93 for Liability, 4.19 for Comprehensive, and 4.19 for Collision. The total surplus was allocated to individual lines of business based on the risk associated with a particular line. For Personal Auto, a 3.04 Reserve-to-Surplus ratio was assumed for Liability, 2.26 for Comprehensive, and 2.26 for Collision. The tax rate assumed in the model is 33.9%. See Exhibit 9 for further details.

Massachusetts Private Passenger Motor Vehicle Insurance Citizens Insurance Company of America (A Member of The Hanover Insurance Group) Revision of Private Passenger Automobile Insurance Program Explanatory Memorandum Proposal: We are proposing an overall statewide increase of 3.8% with a planned effective date of for May 1 st, 2016 for New Business and March 9th, 2016 for Renewal Business. The proposed rate will be accomplished through changes to base rates. Exhibits 1 and 2 provide the derivation of our rate indication by coverage. Our selected rate Changes are summarized in Exhibit 1. The following changes are requested: Base Rate Changes In order to ensure that the overall coverage level rate changes are in line with our indicated level rate changes, we propose modifying our base rates as follows: Coverage Current Base Rate Proposed Base Rate Bodily Injury $113 $124 Optional BI $113 $124 Property Damage $172 $175 Medical Payment $25 $28 Personal Injury Protection $130 $137 Uninsured Bodily Injury $12 $13 Underinsured Bodily Injury $83 $91 Comprehensive $110 $107 Collision $273 $281 Limited Collision $20 $20 Substitute Transportation $61 $61 Towing & Labor $8 $8 Additional Customized $8 $8 Equipment Auto Loan/Lease $20 $20

Overall Indication Description General Philosophy: Hanover data within the state of Massachusetts is used whenever possible. If Hanover data within the state of Massachusetts is not available, then Hanover countrywide data or competitor information may be used in its place. Data: The underlying experience is that of the Hanover Insurance Group. Experience is from the most recently available five calendar/accident year review period ending 06/30/2015. On-Level Premiums: Reported premiums are adjusted to current rate level by using the parallelogram method. Please see Exhibit 5 for a summary of rate change history and current rate level factors. Premium Trend: We have estimated separate retrospective and prospective premium trend rates for all coverages. The selected retrospective premium trends were based on a review of the recent year-over-year changes as well as the exponential fits of the average earned premiums at current rate levels. The prospective premium trends were selected based on a review of the recent year-over-year changes, the exponential fits of the average earned premiums at current rate levels as well as judgment in light of the shift to competitive rating. The selected retrospective and prospective premium trends by coverage can be found in Exhibit 6. The retrospective premium trend period was selected to bring all earned premiums to a common date of 12/31/2014; the average effective date underlying the latest 12-month period. The prospective premium trend period was selected to bring all earned premiums to a common date of 3/9/2017. Losses: Actual incurred losses (excluding ALAE) for 12-month accident periods ending 06/30/2015 were used as the basis of our indications. Exhibit 2 includes the loss dollars and feature counts. Loss Development: The loss development factors used in our indications were selected based on Total Limits Incurred Losses by coverage (Bodily Injury, PIP, Property Damage, Collision and Comprehensive) as shown in Exhibits 3 & 4. The Ultimate Losses were calculated as the product of the incurred losses and the incurred loss development factor. Loss Trend Selections: We have estimated separate retrospective and prospective loss trend rates for all coverages. The selected loss trends were based on a review of the recent year-over-year changes and exponential fits of the average frequency and severity, as well as industry loss data from AIB. The retrospective and prospective loss trends by coverage can be found in Exhibit 7. The retrospective loss trend period was selected to bring all losses to a common date of 12/31/2014, the average accident date underlying the latest 12-month period. The prospective loss trend period was selected to bring all losses to a common date of 3/9/2017. Expenses: Exhibit 8 shows historic expenses for the most recent three calendar years available. The selected provisions were based on a review of the historical experience and reflect planned commission rates. The Unallocated Loss Adjustement Expense (ULAE) looks at the three most recent calendar years from the countrywide Insurance Expense Exhibit and allocates this to the Massachusetts using claim counts and average premium. Note: 50% of General and Other Acquisition Expense (OUE) are deemed to be variable in the indication calculations. This exhibit also includes derivation of the catastrophe provision for Comprehensive coverage. Credibility: Our experience in Massachusetts is deemed to be 100% credible.

Accident Period Weights: We judgmentally selected accident year weights of 20%, 20%, 20%, 20%, and 20% for the five most recent accident periods. Investment Income: The assets available for investment are the Total Assets less any Premium Receivable and Paid Expense. The Total Assets are the sum of the Unearned Premium and Loss Reserves plus Required Surplus. The unearned premium and loss reserves were determined from the expense and loss payment patterns. The required surplus is based on the Personal Auto Reserve-to- Surplus assumption. This analysis assumed overall Premium-to-Surplus ratios of 1.93 for Liability, 4.19 for Comprehensive, and 4.19 for Collision. The total surplus was allocated to individual lines of business based on the risk associated with a particular line. For Personal Auto, a 3.04 Reserve-to-Surplus ratio was assumed for Liability, 2.26 for Comprehensive, and 2.26 for Collision. The tax rate assumed in the model is 33.9%. See Exhibit 9 for further details.