Welcome to Integra Super Super solutions for today, tomorrow and always
This interactive CD contains the information you need to make the most out of your new account. Through the CD, you will be able to: 3 get to know your plan, including your Product Disclosure Statement (PDS), Member Update and Annual Report 3 learn how to make your super savings grow and manage your account 3 learn about investing, insurance, superannuation and saving for retirement 3 find out how you can keep your ING super account when you change jobs 3 read about the things you need to consider when approaching retirement. The CD will also link you directly through to our innovative online Member Super Centre at www.ing.com.au/member where you ll discover a whole lot more about your new Integra Super account. Your journey starts here with your Welcome CD x By viewing these documents on CD rather than in hard copy, you are helping to save more than 200 pages of printed paper. If you would prefer to receive a free printed copy of the PDS, simply contact Customer Services by email at customer@ing.com.au or by phone on 133 665..
Super solutions for today, tomorrow and always Welcome and thank you for trusting ING to look after your super. You ve made the right choice... ING has recently achieved the following accolades from those in the know: 3 No. 1 for customer satisfaction with service, ongoing fees and charges and the ease of adding to investments 1 3 AAA quality assessment rating 2 3 5 Heron Quality Stars 3 3 5 apples by Chant West 4. So, please read on to find out what you need to do today to put yourself in a good financial position tomorrow. ING will always be here to support you along the way. 1 AC Nielsen Wealth Management Report, July 2007 2 Rainmaker Information, Selecting Super Fund Quality Assessment, 2007 3 Heron Partnership, 2007. For details visit www.heronpartners.com.au 4 Chant West financial services superannuation fund ratings, November 2006 Welcome
Welcome to the journey of a lifetime Retirement may sound like a long way off. Making sure you have the lifestyle you want in retirement, means taking control of your super today. At ING we understand that the earlier you take control of your super, the better off you will be in the long run. Taking control of your super starts with making sure you are with a fund that is strong, reputable and provides extensive services today, as well as in retirement. With ING, you can feel confident that your super is managed by an expert super specialist already providing retirement saving solutions for more than one million Australians. Whether you re starting out in the workplace, growing your career, or nearing retirement, ING can help you on your journey by providing you with an expertly designed, fully featured super package that represents exceptional value, and is easy to use.
Most importantly, ING offers you an extensive range of innovative member services that give you real benefits today, not just in retirement. Member services and benefits include: 3 an online Member Super Centre that has everything you need to know about your super all available in one convenient place 3 interactive online financial education, calculators and seminars 3 exclusive banking, lifestyle and entertainment benefits package InvestorBenefits 3 a wide choice of over 50 investment funds with unlimited free switching 3 access to comprehensive insurance cover for death, disablement and income protection 3 competitive pricing with group fee discounts 3 family member benefits and discounts 3 hassle free rollover assistance from other super funds you may have 3 convenient online transacting and contribution options, such as BPAY 3 helpful and efficient telephone and online customer service 3 the ability to keep many of your benefits when you change jobs 3 a straightforward transfer to pension option when you retire. So, congratulations! By having ING as your super provider you can be confident that your hard-earned retirement savings are managed by one of the world s largest superannuation, insurance and investment specialists. We look forward to helping grow, manage and protect your superannuation savings, today, tomorrow and always. Registered to BPAY Pty Ltd ABN 69 079 137 518
Getting started Making the most out of your new super account and benefiting from all of the services on offer is easy! Follow these three simple steps and get yourself started today and set up for a better tomorrow. Step 1: Review your Welcome Statement To acknowledge your new membership, we have sent you a Welcome Statement, which contains your personal account details and information about your new ING super account. Please take some time to familiarise yourself with your new account and keep this document handy, in case you need to contact us at any time. You will be sent a new Member Card with your unique Online User ID (shortly after receiving this Welcome Kit) which will enable you to securely access your new account. For security purposes, your password will be sent separately. Step 2: Go online to the Member Super Centre The easiest way to get started is by accessing our innovative online Member Super Centre at www.ing.com.au/member In the secure area of the Member Super Centre, you can access exclusive member banking, lifestyle and entertainment offers, view your plan summary, change your details, complete forms, switch between investment funds*, view your insurance details, check transactions and most importantly, watch your super grow! Use the CD contained with this kit to access the Member Super Centre online, or learn more by utilising the other tools available on the CD. * Not available to a Defined Benefit component.
To access the secure area of the Member Super Centre, simply: 1. visit www.ing.com.au/member 2. click Login to access the secure account area 3. enter your unique Online User ID (found on your Member Card) 4. enter your password. When you first login to the Member Super Centre, you ll be asked to confirm the information we have been given by your employer. Please make sure your name is spelt correctly and your contact details are complete. If we don t have this information right from the start, it could mean we lose contact and you could have lost super down the track. Don t miss out on the great new member benefits available to you get set-up right the first time! Getting started
There are many benefits to rolling your super from other funds and keeping it all in one account. Complete and return the Rollover form and we ll do the rest. It s that easy! Step 3: Complete and return key forms To make sure you re set up from the start, please complete the key forms, contained in this kit. By completing these and returning them to us, you ll be providing us with the following important information: 3 Rollover details, if you have any money with other super funds 3 Investment choice 3 Beneficiary nomination. In addition, you may also need to complete the following: 3 Confirmation of your personal details (if the information provided on your Welcome Statement is incorrect) 3 Tax File Number (if your employer has not already provided this to us). Completing and returning this information means you re one step closer to making the most of your super today and tomorrow. If you want to know more about why you should complete and return this information to us, please refer to the CD contained in this kit, or the Member Super Centre at www.ing.com.au/member Alternatively, please refer to your PDS or speak to your financial adviser.
Innovative online Member Super Centre with everything you need in one place Super is a journey. Where you end up will depend on the path you choose and the support you receive along the way. ING will always be here to guide and assist you. To help you, ING has developed an innovative online Member Super Centre. Visit www.ing.com.au/member to learn more about your new plan, as well as explore super news, check investment performance, learn about super through a variety of interactive educational tools and calculators, access forms and brochures, search for lost super, and more! Access your super account online anytime You ll be able to access and manage your account online anytime. ING s account access is just like internet banking. You can: 3 view your entire account online, including details about investment funds, unit prices, current units held and account balance 3 view, print and download your transaction history 3 view and print snapshots of your superannuation investments 3 request a switch of up to eight investment funds at any one time 3 monitor your investments in an environmentally friendly way you can view your most recent statements online or download and save them to your computer. www.ing.com.au/member Discover more
Interactive online financial education, calculators and seminars Online financial education To help you better understand your super, ING has developed an extensive financial education program designed to answer the most commonly asked questions about super, including managing and growing your super, investment choice, insurance and how much super is enough. One of the key features of the innovative online Member Super Centre is the interactive education tutorials. We encourage you to take the time to view them. The tutorials include: 3 Getting started 3 Super basics 3 Grow your super 3 Investment choice for your super 3 Insurance through super 3 How much super is enough? 3 Changing jobs 3 Approaching retirement Calculators for investors As part of the tutorials, you can access a suite of comprehensive and useful calculators which will help you determine the best solutions to suit your financial circumstances and personal situation. All of our education materials help you to get on track towards saving for a rewarding retirement.
Exclusive banking, lifestyle and entertainment package InvestorBenefits InvestorBenefits provides you with exclusive banking, lifestyle and entertainment discounts and special offers so you can benefit from your super today as well as tomorrow! InvestorBenefits gives you access to exclusive discounts and special offers on accommodation, travel, shows, adventure and leisure experiences, telecommunication and car hire, in addition to the discounted banking and insurance packages available through ANZ, our joint venture partner.
Choice of over 50 investment funds with unlimited switching Your employer will most likely have chosen a default investment strategy for your plan. The default investment strategy selected has been chosen to reflect the overall super needs of all employees in your plan. Alternatively, if your employer has not made a selection, the Trustee s default investment strategy will apply. As a member you have the flexibility to switch from the default investment strategy* and choose your own personal investment strategy, as your circumstances and needs change throughout your life. ING gives access to a wide range of more than 50 investment funds, covering a variety of risk and return profiles. Knowing your investor profile may assist you in choosing the right strategy for your super, as it takes into account your attitude to investment risk and your investment timeframe. By completing the self assessment questionnaire available in the Investment Choice Guide, which forms a part of the PDS, or online at the Member Super Centre at www.ing.com.au/member, you will arrive at an investor profile which may be suitable for your super investment strategy. Determining the profile which generally reflects your investment goals and financial attitudes will assist you in choosing the investment fund(s) most suited to you. Alternatively, speak to your financial adviser. OptiMix is ING Australia s specialist Manage the Managers (MTM) research and investment solution. The OptiMix investment process is based on the principle that broad diversification of investments can actively reduce fluctuations and provide consistent and competitive returns over time. In order to achieve this consistency in returns, OptiMix funds are diversified across a range of specialist investment managers all within a single investment. Unlimited switching A Switching Fee is not charged for switching between investment funds and there is no limit to how often you can switch! There is a minimum of $250 per switch. * Not available for Defined Benefit component. Please note that transaction cost factors may apply. 10
Access to comprehensive insurance cover for death, disablement and income protection ING gives you access to a choice of insurance cover, including Death Only Cover, Death and Total and Permanent Disablement (TPD) Cover and Group Salary Continuance (GSC) Cover. Your employer s plan may have automatic acceptance of insurance cover in place that provides a maximum amount of cover without you needing to provide evidence of good health. If you want to know more about the insurance cover offered, please refer to your Welcome Statement or to the Insurance Guide(s), which form a part of the PDS. The benefits of having insurance through your super plan can include: 3 a lower premium as you may have access to group premium rates rather than individual rates 3 premiums are paid from your super account, rather than your income 3 premiums are generally tax deductible 3 options to increase your cover to suit your changing circumstances (subject to approval). Insurance options 3 Death Only Cover, or 3 Death and Total and Permanent Disablement (TPD) Cover, and/or 3 Group Salary Continuance (GSC) Cover. TPD only cover is not available. 11
Competitive pricing with group fee discounts Your employer plan is provided to you at a very competitive price. This is due to the pooling of your super together with other employees, resulting in group based rates. These rates are also made possible by ING s size, scale and expertise in employer super. To find out just how competitive ING is, please check your Member Welcome Statement, or go online and login to the secure area of the Member Super Centre at www.ing.com.au/member 12
Family member benefits and discounts As a member, you can invite members of your family to join the personal division of your ING employer super plan, so they can benefit as well. Family members can now join and receive many of the benefits that you currently enjoy. Depending on your plan arrangements, they may also receive the same fee discounts applicable to you. Family members may also apply for Death Only or Death and TPD insurance cover with ING Life Limited. 13
Hassle free rollover assistance If you have had more than one job, chances are you have more than one super fund. To make your super savings work harder for you, it s time to consider rolling over any money you may have with other funds! There are benefits to be had by keeping all of your super in one account. Just think about the money you will save by paying only one set of fees, not to mention the time (and filing space) you can save by having only one set of paperwork to manage. If you know the details of your old super accounts, it s easy to roll them over into your new ING account. Simply complete a Rollover form for each of your old funds and we ll do the rest. If you re not sure where all of your old super has gone, it s easy to find it again by using the Lost Super tool available at www.ing.com.au/member If you have more than one fund to rollover, don t worry simply photocopy the form before you complete it and return all completed forms to us at the one time. No Transfer Fees No Transfer Fees apply when you transfer or rollover amounts from other super funds into your ING account. Another good reason to rollover your super! 14
Convenient online transacting and contribution options such as BPAY Compulsory super alone is unlikely to provide you with a comfortable retirement. According to experts at the Association of Superannuation Funds of Australia*, you should consider saving at least 3-6% of your salary, on top of the 9% compulsory super amounts, for 40 years, to achieve a comfortable retirement income. Contribute extra to super One way to give your retirement savings a boost is through making extra contributions. Salary sacrifice (pre-tax) contributions an agreement between you and your employer to forgo part of your future salary, which your employer then contributes into your super account as an employer contribution. Voluntary (after-tax) contributions after-tax contributions are those you make into your super account from income that has already had income tax applied to it. ING makes it possible for you to make aftertax contributions to your super account with a range of convenient online payment methods, including BPAY, Internet banking (EFT), direct debit or cheque. To find out more, simply refer to the CD contained with this kit. To help you decide if it s better to make pre-tax or after-tax contributions to your super see our Grow your super tutorial at the Member Super Centre. * www.superannuation.asn.au 15
Keep many of your benefits when you change jobs Straightforward transfer to pension option when you retire There may come a time when you ll want to change jobs, when you do, you can continue and benefit from your ING super account. When you leave your employer (for any reason other than retirement, death or disablement) you ll be automatically transferred into the personal division of ING employer super*. By keeping your ING account, you ll retain many of the benefits you enjoyed as a member of your employer s plan. When we re notified by your employer that you ve left their employment, we ll send you a Changing Jobs Kit, which will walk you through the simple steps to continue to grow your super with ING. Continue making contributions to your ING account. All you need to do is take the Fund Nomination Form (included in your Changing Jobs Kit or from the Member Super Centre at www.ing.com.au/member) with you to your new employer. You can also complete Part B of the Standard Choice form which your new employer may provide. As you approach retirement, it is important to seek financial advice to ensure you ve got everything in order for this next exciting phase in your life. It s a big life change, so there s a lot to consider and discuss with your financial adviser, including your future financial needs, the most effective way to structure your investments inside and outside superannuation, and the most appropriate retirement income stream for you. To find out more about ING s OneAnswer Pension option, please refer to your CD, or visit the Member Super Centre at www.ing.com.au/member 16 * Account balance conditions may apply.
Keeping in touch Member Update and Annual Report with your Annual Statement Each year, we ll send you an Annual Statement with details of your benefits and how your investment has performed over the past twelve months. In conjunction with your statement, you ll also receive a Member Update and Annual Report, providing you with useful information and relevant super news. From time to time, we may also contact you with specific promotions and information that are particularly relevant, topical or timely. Look out for these!
Contact us Phone 133 665 8am 8pm weekdays (Sydney time) Fax 02 9234 6668 Email customer@ing.com.au Postal address Integra Super ING Life Limited GPO Box 5306 Sydney NSW 2001 Website www.ing.com.au/member Trustee ING Custodians Pty Limited ABN 12 008 508 496 AFSL 238346 RSE L0000673 347 Kent Street Sydney NSW 2000 ING Custodians Pty Limited (ABN 12 008 508 496, AFSL 238346, RSE L0000673) (ING Custodians) is the issuer and Trustee of ING MasterFund (ABN 53 789 980 697, RSE R1001525). ING Custodians is a subsidiary of ING Australia Limited (ABN 60 000 000 779). The information in this brochure is only a summary of the features of Integra Super and is current at 1 October 2007 but may be subject to change. It must not be construed as financial or professional advice and has been prepared without taking into account your objectives, financial situation or needs. You should read the Integra Super Product Disclosure Statement and consider obtaining independent advice before making any financial decisions. For full product information including fees, charges, commissions, terms and conditions please refer to the Integra Super Product Disclosure Statement available from www.ing.com.au/member or by calling 133 665. L2502/1007