LS3904 0615 Tenant Liability Insurance Policy Wording 1 CONTENTS How to Contact Us 1 Introduction 1 Definition of Terms 3 Insured Event 4 General Exclusions 5 General Conditions 5 How to Claim 7 2 HOW TO CONTACT US New Business Telephone: 0800 035 8242 Website: www.letsure.co.uk Customer Services Tel: 0800 035 8242 Email: info@letsure.co.uk In writing to Letsure: Hestia House, Edgewest Road, Lincoln, LN6 7EL Claims Notification of Claims Tel: 0330 333 7062 3 INTRODUCTION Welcome to Letsure. We thank you for your instructions to arrange your insurance. This document, the Certificate of Insurance, together with any information that you have provided when applying for the insurance form the basis of and set out the Terms and Conditions of the Policy that you have purchased. Your Certificate of Insurance identifies the sums insured and any endorsements applicable which may vary the terms and conditions of the Policy concerned. We recommend you read these documents carefully to make sure that they give you adequate protection to meet your current demands and needs. Any leaflets or similar literature you receive about this insurance do not form part of your policy. The following statement which does not constitute advice sets out how this policy can assist to meet your needs. For full details of the contract you must refer to this Policy Wording. 5 CHANGES WE NEED TO KNOW ABOUT It is your responsibility to provide accurate information upon request to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, statements of fact, claims forms and other documents are accurate to the best of your knowledge. Please note that if you make a misrepresentation, this could invalidate your insurance cover, and could mean that part or all of a claim may not be paid. 6 THIS POLICY: This Policy expires at midnight on the last day of the first or subsequent Periods of Insurance. Please examine this Policy; if it is not correct please return immediately to Us for alteration. 7 ON RECEIPT OF YOUR POLICY WORDING Please ensure that Your Policy gives You the protection You need. We recommend that You read it carefully and return it immediately if it is not in accordance with Your requirements. The Certificate of Insurance specifies the cover. It is Your evidence of insurance and may be required in the event of a claim. 8 THE CONTRACT OF INSURANCE This Policy wording should be read in conjunction with the Statement of Insurance and Certificate of Insurance, together with any information that You have provided when applying for the insurance. Together they form the Policy and are to be read as one document and any word or expression used with a specific meaning in any of them has the same meaning wherever it appears. Signed for and on behalf of Ageas Insurance Limited François-Xavier Boisseau CEO, Insurance Ageas Insurance Limited Registered Office Address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales No 354568 4 DEMANDS AND NEEDS STATEMENT 9 YOUR CANCELLATION RIGHTS Tenants Liability Insurance is suitable for occupiers of You have a statutory right (under Financial Conduct rented accommodation who have opted to cover their Authority rules) to cancel your policy during a period landlord s property up to 5,000. of 14 days from the day of purchase of the contract or the day on which you receive your policy Page 1 of 7
documentation, whichever is the later. If you wish to do so, you will be entitled to a full refund of the premium paid provided no claim has been made during this period and no incidents have arisen that could result in a claim under the policy. Following the expiry of Your statutory cooling off period, You continue to have the right to cancel Your policy at any time during its term. Notwithstanding the above if an insured event has occurred You will be required to pay the premium as stated for the Period of Insurance shown on the Certificate of Insurance. We promise to: Acknowledge your complaint within five days of receiving it; Have your complaint reviewed by a senior member of staff; Tell you the name of the person managing your complaint; and Respond in full to your complaint within 28 days. If this is not possible for any reason, we will write to you to explain why we have not been able to settle the matter quickly. We will also let you know when we will contact you again. To cancel please contact: Letsure Customer Services, Letsure, Hestia House, Edgewest Road, Lincoln LN6 7EL (Telephone: 0800 035 8242). If You do not cancel your policy, it will continue in force for the term of the policy and You will be required to pay the premium as stated for the Period of Insurance shown on the Certificate of Insurance. 10 OUR PROMISE OF SERVICE Our goal is to give excellent service to all our customers but We recognise that things do go wrong occasionally. We take all complaints We receive seriously and aim to resolve all Our customers problems promptly. To ensure that We provide the kind of service You expect We welcome Your feedback. We will record and analyse Your comments to make sure We continually improve the service We offer. HOW TO MAKE A COMPLAINT We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please use the most suitable contact from the following list. Please tell us your name and your claim number or policy number and the reason for your complaint. We may record phone calls. Head of Customer Care Letsure Hestia House Unit 2 Edgewest Road Lincoln LN6 7EL Telephone: 0800 035 8242 Email: complaints@letsure.co.uk Our Policy Wording sets out the full complaints procedure. FINANCIAL OMBUDSMAN SERVICE If you are not happy with our final decision, you may be able to pass your complaint to the Financial Ombudsman Service, an independent organisation who will review your case. Their address is: Financial Ombudsman Service Exchange Tower London E14 9SR Phone: 0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile You can visit the Financial Ombudsman Service website at www.financial-ombudsman.org.uk The Ombudsman s service is available to personal policyholders. Their service is also open to charities, trustees and small businesses with income or assets within defined limits. You can get more information from us or the Ombudsman. If you take any of the action mentioned above, it will not affect your right to take legal action. 11 THE FINANCIAL SERVICES COMPENSATION SCHEME Ageas Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). If we fail to carry out our responsibilities under this policy, you may be entitled to compensation from the Financial Services Compensation Scheme. Information about the scheme is available at www.fscs.org.uk or by phone on 0800 678 1100 or 020 7741 4100. 12 CHANGES IN CIRCUMSTANCES You must inform Us of any changes that may affect the level and/or cover of your insurance, such as the following: Page 2 of 7
If you change the address where you normally live. The value of Your Contents change; or Your Home ceases to be occupied by You; or Your Home undergoes any major refurbishment, alterations or extensions including removal of all or part of the roof or removal of the exterior walls of the building. We may then reassess your cover and/or premium. If you do not tell us about any relevant changes we may: Charge you the wrong premium Reject or reduce your claim; or Declare your policy invalid. Note: the list above does not set out all changes you must tell us about. If you are not sure whether a change may affect your cover, contact us anyway. 13 TO CLAIM To report a claim, please contact our claims handlers on: Telephone: 0330 333 7062 Email: letsureclaims@ryandirectgroup.co.uk 14 CHOICE OF LAW You and the Insurer are free to choose the Law applicable to this contract but in the absence of written agreement to The contrary the law of England and Wales will apply. 15 DEFINITION OF TERMS To save lengthy repetition wherever the following words or phrases occur they will have the precise meaning described below (unless stated otherwise). Definitions are listed alphabetically. Accidental Damage: Unexpected and unintended damage caused by sudden and external means. Home: The private dwelling and its outbuildings shown in the Certificate of Insurance used solely for domestic purposes. Certificate of Insurance: The current Certificate of Insurance completed by the Company detailing the cover, the Period of Insurance and forming part of the Policy. Letsure is a trading name of Barbon Insurance Group Limited, registered in England No. 03135797. Authorised and regulated by the Financial Conduct Authority, Register number 308724 and this can be checked by visiting the FCA website at http://www.fsa.gov.uk/register/home.do or by contacting the FCA on 0845 606 1234. Excess: The amount You have to pay for each separate claim. Family You, Your domestic partner and other relations permanently residing with you. Insured / Insured Person / You / Your: The person(s) named in the Certificate of Insurance, Insurers: Your Policy is underwritten by Ageas Insurance Limited (the Insurers), Registered Office Address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales No 354568, Ageas Insurance Limited is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can check their website (www.fca.org.uk), which includes a register of all the firms they regulate. Or you can phone them on 0800 111 6768. Period of Insurance: The period of time for which the Insurance is provided under this Policy as set out in the Certificate of Insurance and any further period for which the Policy is renewed. Policy: The documents consisting of this Policy the current Certificate of Insurance, completed statement of fact or proposal form You complete and any endorsements issued by Us / Insurers. Premium: The cost of the cover as specified on the Certificate of Insurance. Unfurnished: Not having enough furniture to live in permanently for more than 30 consecutive days. Unoccupied: Not having been lived in for more than 30 consecutive days. Company / We / Our / Us: Page 3 of 7
TENANT LIABILITY SECTION 16 DEFINITION OF LANDLORD S PROPERTY 16.1 Landlord s buildings, household goods, furniture fixtures, fittings and furnishings of every description for which You are legally responsible including: 1) Television, satellite and radio receiving aerials, aerial fittings and masts fixed to the dwelling; 2) Telephones; 3) Gas and electric cookers and meters; 16.2 INSURED EVENT: 16.2.1 Tenant liability Insurers will pay up to a maximum of 5,000 during any one period of insurance in respect of damage for which You and Your Family are responsible for as tenants in respect of the following Events: i) Accidental Damage to the landlord s buildings, contents, fixtures and fittings; ii) Accidental breakage of fixed glass and sanitary fixtures forming part of the building; and iii) Accidental Damage by external means to: a) cables or underground pipes providing services to and from the building; and b) septic tanks and drain inspection covers. What is not covered The first 100 of each claim. Motor vehicles (other than motorised domestic gardening equipment) caravans, trailers, watercraft, hovercraft, aircraft and their accompanying accessories. Loss or damage caused by chewing, scratching, tearing or fouling by your domestic pets. Goods used for business and professional purposes. Loss, damage, injury or liability as detailed in the General Exclusions. Loss or damage occurring if the Home is Unfurnished or is Unoccupied. Loss or damage occurring after You have vacated the property. Loss or damage to property owned by You or property in Your care which is not Landlord s Property. Loss or damage caused by any other means than Accidental Damage. Loss or damage caused by frost, landslip, subsidence or heave. Any smoke damage that happens gradually. Damage caused by wear and tear, rot, vermin, insects, rust, cleaning repair or renovation or anything that happens gradually. Any loss or damage specifically excluded elsewhere in the Policy. 16.3 HOW INSURERS SETTLE CLAIMS The amount Insurers will pay for loss or damage will at their option be for: 16.3.1 Items other than soft furnishings and household linen i) The cost of replacing items which are totally lost or destroyed, without any deduction for wear and tear or loss of value. If You do not replace the Contents which are totally lost or destroyed straight away or if the Sum Insured is not enough for the replacing of the contents, the amount Insurers will pay will be the market value of the totally lost or destroyed items. ii) The cost of repairing damaged items. 16.3.2 Soft furnishings and household linen i) Insurers will pay to replace items, which are destroyed and will take off an amount for wear and tear or loss of value. ii) Insurers will pay to repair damaged items. 16.4 MATCHING SETS AND SUITES Insurers will treat an individual item of a matching set of articles or suite of furniture or sanitary fittings or other bathroom fittings as a single item. Insurers will pay You for damaged items but not for the other pieces of the set or suite which are not damaged. 17 GENERAL EXCLUSIONS This Policy does not cover the following: 17.1 War and Terrorism a) War Any consequence whatsoever resulting directly or indirectly from or in connection with any of the following regardless of any other contributing cause or event: Page 4 of 7
war, invasion, act of foreign enemy hostilities or a warlike operation or operations (whether war be declared or not) civil war, rebellion, revolution, insurrection or civil commotion assuming the proportions of or amounting to an uprising military or usurped power. b) Terrorism Loss, damage, costs or expenses of whatever nature directly or indirectly caused by, resulting from or in connection with any act of terrorism regardless of any other cause or event contributing at the same time or in any other sequence to the loss. For the purpose of this exclusion an act of terrorism means the use, or threatened use, of biological, chemical and/or nuclear force by any person or group of people whether acting alone or on behalf of or in connection with any organisation(s) or government(s) committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public or any section of the public in fear. 17.2 Radioactivity a) Loss of or damage to property or any loss or expense arising there from or any consequential loss; Directly or indirectly caused by or contributed to by or arising from i) ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; ii) the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof. 17.3 Sonic Bangs Loss of or damage to the property occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds. 17.4 Computer Date Change Loss of or damage (including Accidental Damage) to or breakdown of any electronic equipment, whether belonging to the Insured or not caused directly or indirectly by its failure at any time before, during or after the year 2000 correctly to recognise, accept, respond to, retain or process data representing a date or part of a date. Electronic equipment includes: i) any computer equipment, system or software; and ii) any product, accessory, equipment or machinery containing, connected to or operated by means of a data processor chip. 17.5 Pollution Insurers will not pay for damage caused by or resulting from pollution or contamination, other than damage caused by: a) Pollution or contamination which results from damage by a cause which is Insured by this Policy; or b) Damage by a cause which is insured by this Policy which results from pollution or contamination. 17.6 Loss of Market Value Loss of Market Value after an item is repaired or replaced. 18 GENERAL CONDITIONS 18.1 Your duty to prevent loss or damage i) You and any other person to whom this insurance applies shall take all reasonable precautions to prevent accidents loss or damage; and ii) All property insured under this Policy shall be maintained in good condition. 18.2 Interpretation The Certificate of Insurance forms part of this Policy and the expression this Policy wherever used in this contract shall be read as including the Certificate of Insurance and any attached sections, specifications or endorsements. Any word or expression to which a specific meaning has been given in any part of this Policy shall bear that meaning wherever it appears. 18.3 Claims Your Duty You shall on the happening of any event likely to give rise to a claim under this Policy: i) Notify the Police immediately if any property is lost, stolen or maliciously damaged; ii) Report in writing to Us without any unnecessary delay and provide all information and assistance, which We/Insurers may reasonably require; iii) Take all reasonable steps to recover any lost or stolen property; iv) Forward all correspondence, legal documents or any other documents to Us unanswered; and Page 5 of 7
v) Not discuss liability with any third party Insurers Rights i) Insurers shall be entitled to: a) Take over and conduct in Your name the defence or settlement of any claim; or b) Prosecute in Your name for Insurers benefit any claim for indemnity or damages or otherwise. ii) Insurers shall have full discretion in the conduct of any proceedings and the settlement of any claim. iii) No property may be abandoned to Insurers, who are entitled to enter any building where loss or damage has happened and deal with salvage in a reasonable manner. 18.4 Voidance This Policy is voidable in the event of misrepresentation, mis-description or non-disclosure of any material fact. 18.5 Fraud If You make a fraudulent claim or give Us/Insurers false information, Insurers will not pay Your claim and will cancel the Policy. If You know of or deliberately cause any injury or damage, Insurers will not pay Your claim and will cancel the Policy. 18.6 Premiums You will pay the Premium on demand. If You have not paid Your Premium, We may take any unpaid Premiums from any claim payment Insurers make to You. 18.7 Cancellation We or the Insurer may cancel this policy by sending 14 days notice to your last known address. You will be entitled to a refund of premium paid, subject to a deduction for the time for which you have been covered. 18.8 Change in Circumstances If the circumstances in which the insurance was entered into are materially altered without Our written consent this Policy shall be voidable. 18.9 Your duty to comply with Policy Terms Without prejudice to Insurers other rights Your observance of the Terms of the Policy is a condition precedent to liability to make any payment under this Policy. 18.10 Arbitration If Your claim is accepted but You do not agree with the amount Insurers will pay You, Insurers will refer the matter to an arbitrator chosen by You and them. You cannot take any action against Insurers until You and they have received the arbitrator s final decision. 18.11 Automatic reinstatement If You make a claim, Insurers will not automatically reduce their limit of liability under this Policy so long as: i) the amounts to be reinstated during any one Period of Insurance are not greater than the Insurers liability; ii) You take any reasonable measures Insurers suggest to prevent further damage. iii) You pay any additional premium required by Insurers 18.12 Automatic Renewal When Your policy is due for renewal we may offer to renew it for You automatically. This saves you the worry of remembering to contact us prior to the renewal date. If we offer to do this for You we will write to You before the policy expires with full details of Your future premium and policy conditions. If You do not wish to renew You should let us know prior to expiry of the current Period of Insurance. You may cancel the Policy at any time during the Period of Insurance by giving us fourteen (14) days notice but no refund of premium will be allowable if outside of the cooling off period. The insurer will never refund premiums for a policy which has paid a claim during the period of cover. If You do not pay the premium (or any part of the premium under the payment option You have chosen) by the due date, We may cancel this policy with effect from the end of the last period for which a payment has been made. Should we decide that we will not renew your policy we will notify you in writing at least 21 days prior to the renewal date. 18.13 Rights of Third Parties A person or company who was not a party to this policy has no right under the Contracts (Rights of Third Parties) Act 1999 or any subsequent legislation to enforce any term of this policy but this does not affect any right or remedy of a third party, which exists or is available apart from such Act. 18.14 Joint and additional policyholders Page 6 of 7
If there are two or more policyholders named on the policy as the Insured/Insured Person/You/Your, either may amend the policy, make a claim, remove a policyholder or cancel the policy. 19 HOW TO CLAIM To report a claim, please contact our claims handlers on: Telephone: 0330 333 7062 In writing to: Hestia House, Edgewest Road, Lincoln, LN6 7EL 19.1 General Guidance if You have suffered loss or damage: 19.1.1 If property has been lost, stolen or maliciously damaged, You must report the matter to the Police immediately. 19.1.2 You should carry out any emergency repairs, which are needed to protect the property insured and/or to prevent further damage, as soon as possible. Please bear in mind that if You wish to claim for the damage, We will require invoices for emergency repairs and estimates for any other work that is necessary. 19.1.3 If You feel a damaged item could be repaired, obtain an estimate and send it to Us. (Note: Please forward original copies of the estimate). 19.1.4 If the article You are claiming for is not repairable please send in the following with the completed claim form: i) the original purchase receipt if You have it; ii) confirmation that the article is damaged beyond repair; and iii) a quotation for the replacement of the article. 19.1.5 Please do not dispose of any damaged property immediately, as it may need to be inspected. 19.1.6 For the purpose of claims procedures it is agreed a claim can be notified by the managing agent or landlord but this will not be progressed further without a process of validation involving the insured. NOTE: You should also refer to General Conditions 18.3 and 18.6. Page 7 of 7