The Retirement Process

The Retirement Process March 2015 SHROPSHIRE COUNTY PENSION FUND

Welcome Along with this retirement process booklet you will find: A Pensions Increase booklet Retirement Form 1: Personal Details, payment and commutation Retirement Form 2: Other pension benefits and recycling of retirement grant declaration Retirement Form 3: Option to take a small pension benefit as a lump sum. (This form is only provided to members who meet the criteria. If applicable, this option will be covered in your letter and it is fund policy that the benefits that the benefits will then be paid as a lump sum). The information contained in this booklet is provided to help guide you through the retirement process and explain how your benefits are calculated. However these notes are for guidance only and cannot be treated as a statement of law. This guide cannot cover every personal circumstance and does not cover all members e.g. those whose total pension benefits exceed the Lifetime Allowance, or those whose rights are subject to a Pension Sharing Order following divorce or dissolution of a civil partnership. We hope you find the information useful, however, if you have any queries please do not hesitate to contact Pension Services. Details of how to contact us can be found on page 14 of this booklet. You will be issued with a payroll number once your pension is in payment. Please quote this in any future correspondence. This guide does not confer any contractual or statutory rights and is provided for information purposes only. If you, or someone you know, would like this publication in large print, Braille, on audio tape, or translated to a different language, please get in touch with us. Finally, we would like to wish you a long and happy retirement.

Contents 04. The Retirement Process Six steps 06. Completing Forms Retirement Form 1: Personal Details, payment and commutation form Retirement Form 2: Other pension benefits and recycling of retirement grant declaration Retirement Form 3: Option to take a small pension benefit as a lump sum 07. Data Protection 07. How Are My Benefits Worked Out? Membership up to 31st March 2008 Final Salary Membership between 1st April 2008 and 31 March 2014 Calculating Scheme Membership up until 31 March 2014 Retiring early and drawing immediate benefits Redundancy / Efficiency Ill Health Flexible Retirement 09. Benefits from additional contributions Additional Voluntary Contributions (AVCs) Added Years Additional Regular Contributions (ARCs) Additional Pension Contributions (APCs) 11. Pension Increase 11. Frequently Asked Questions How will my pension be paid? What if I decide to live abroad? When will I receive my first pension payment? Will I pay tax on my pension? Can I take all my pension as a one off lump sum? What if I change my address or my bank details? What if I get another job after I retire? Where can I obtain financial advice from? What benefits will be paid if I die after retiring on pension? How to notify the fund of a death? 12. Your State Pension 12. Communications In TOUCH Retired Members Meeting Annual Meeting 13. Will I receive a payslip? 14. Complaints Procedure 14. How to contact us BACK COVER: Useful Information and Organisations State Pension // Tax Office // Prudential // Equitable Life // Pensions Credit // Citizens advice // Age Concern // Help the aged // The Pensions Regulator // The Pension Tracing Service // Pensions Ombudsman // Pensions Ombudsman Shropshire County Pension Fund 3

04 The Retirement Process Brief Overview Step 01 We are notified of your retirement date by your employer or if you haven't contributed to the LGPS in a while your deferred benefits have become payable. Step 03 The relevant forms should be completed and returned as soon as possible. Step 02 Remember to include any certificates that may be required Provisional calculations are provided based on an estimated pay (which may change) 4 Shropshire County Pension Fund

Step 04 Your employer confirms your final pay and a final calculation of benefits is provided Step 05 A retirement letter is sent confirming the lump sum payment has been paid into your bank account Step 06 A final letter is sent confirming your payroll number, date of your 1st pension payment and how to access your payslips online Pensions are paid on the 29th of each month, or on the last banking day before this if it falls on a weekend or bank holiday. Shropshire County Pension Fund 5

06 Completing Retirement Forms Retirement Form 1: Personal and bank details. Please complete the bank details form as thoroughly as possible remembering to include your eight digit account number and your six digit sort code. Please also indicate on this form your marital status and include your birth certificate, your spouse s birth certificate (if applicable) and your marriage or civil registration certificate (if applicable) or decree absolute if you are divorced. Original certificates only please. If we have already seen your certificates, we will indicate this on your form. Please remember to give us your email address in the box indicated on the form so we can keep you up to date in your retirement with pensions news and events. Your email address will not be shared with any other organisation unless carrying out an administrative function of the Fund. Retirement Form 2: Commutation Option. You will notice from the letter accompanying this booklet that you have the option of giving up some of your pension to increase your lump sum. Subject to Her Majesty s Revenue and Customs (HMRC) limits you can commute pension for lump sum at the ratio of 1 to 12. This means that for every 1 of pension you give up you will receive 12 of lump sum. The letter accompanying this booklet will show you the maximum amount you can commute. You can commute any amount between 1 and the maximum figures provided. Please note that if you decide to commute your pension to increase your lump sum, you are permanently reducing your annual pension. Retirement Form 2: Other pension benefits in payment. As part of form 2 you are required to disclose details of pension benefits from other providers. This is because HMRC restricts pension benefits to a certain value each year, known as the Lifetime Allowance, before a tax charge becomes due (other than income tax). The lifetime allowance is 1.25 million from 6 April 2014. Your pension benefits from the Shropshire County Pension Fund (SCPF) will count towards your allowance and the percentage used will be shown in your retirement letter. Providing this percentage together with my the pension benefits does not exceed 100%, no additional tax charge is due. Under HMRC regulations you must complete the enclosed declaration form (Retirement form 2) to confirm your total benefits from all sources. Your benefits from the Local Government Pension Scheme cannot be paid until this form is completed and returned. You must provide details of ALL benefits, such as personal pensions, stakeholder pensions, free standing AVCs, and occupational pensions (including other local government pensions) which are in payment on or before your retirement date. You do not need to include your State Pension, Pension Credit or any benefit entitlement following a death (such as a spouse s, civil partner s or dependant s pension). Do not include benefits that are payable after the retirement date shown in your letter as these benefits will be tested against the Lifetime Allowance at the time they are taken. Retirement Form 2: Recycling of retirement grant. If you intend to use part, or all of your pension lump sum to fund additional contributions to a pension scheme, or to any other pension arrangement, this is known as recycling and special tax rules may apply. If you break the recycling rules you will have to pay a tax charge of between 40% and 55% of the value of your pension lump sum. The recycling rules will not affect you in the following circumstances: If your pension lump sum together with any other pension lump sum paid in the preceding 12 months is less than 1% of the current Lifetime Allowance (LTA) at the time it is paid. (LTA is 1.25 million in tax year 2014/15) If the contribution you intend to pay, or have paid in anticipation if receiving your pension lump sum, is less than 30% of the pension lump sum. If you increase your contributions in the two tax years up to your retirement as well as in the tax year that your pension lump sum is paid, you will fall foul of the recycling rule if this is pre-planned means of using the lump sum payable at a future, for example by using the lump sum to replenish savings that you have used to make contributions to a pension arrangement. You can find guidance on recycling in on the HMRC website at: www.hmrc.gov.uk/pensionschemes HMRC has the power to look into individual cases to see if the recycling rules have been broken. If after reading the guidance notes you are still unsure whether the recycling rules affect you, you should speak to an independent financial advisor or contact HMRC on 0845 3000 627. 6 Shropshire County Pension Fund

Retirement Form 3: Trivial Commutation and small pensions (This form will only be sent if this option may be available to you). Your pension benefits may be within the limit where we are able to commute them to a one-off lump sum. This means that instead of paying you your retirement grant and a small amount of pension each month, we may be able to pay you a one-off lump sum instead. See page 9 for more information. The option to take a small pension benefit as a lump sum is only provided to members who we think might meet the criteria. If applicable, this option will be covered in your retirement letter. If it is, please complete the enclosed Retirement Form 3 with details of any other pension benefits you have that are not yet in payment so that we can check whether this is option is available to you. Data Protection To protect any personal information held electronically the Administering Authority is registered under the Data Protection Act 1998. This allows members to check that their details held are accurate. The Fund may, if it chooses, pass certain details to a third party, if the third party is carrying out an administrative function of the Fund. Members who wish to apply to access their data on data protection grounds should contact the Data Protection Officer on: (01743) 252774 Shropshire Council is the Administering Authority for the Shropshire County Pension Fund and is registered with the Information Commissioner s Office as a Data Controller. Your information is processed for the sole purpose of administering your pension. Your personal details will be retained to establish any future entitlement to benefits. The Fund may, if it chooses, pass certain details to a third party, where the third party is carrying out an administrative function of the Fund or where we are legally obliged to do so. Members who wish to see a copy of information held about them by the Shropshire County Pension Fund should make a subject access request under the Data Protection Act 1998 to the Information Governance Team at Shropshire Council. For details ring: 01743 252774 or 01743 252179 Email: information.governance@shropshire.gov.uk Or visit the website at: www.shropshire.gov.uk/access-to-information How are my benefits worked out? Your Local Government Pension Scheme retirement benefits are made up of: An annual pension paid monthly, and A tax-free lump sum paid on retirement. (Only automatic for members with membership before 1 April 2008) Your LGPS benefits will be worked o ut as follows: Membership up to 31st March 2008 Membership in this period built up Final Salary Benefits calculated according to length of membership and your Final Pay as at the end of the membership. For each year of membership, your retirement benefits will be based on 1/80th of your final pay so if you had 20 years full time membership, up to 31 March 2008 you would get 20/80ths or one quarter of your final pay as an annual pension, plus an automatic lump sum of three times your pension. The calculation is as follows: Annual pension = 1/80 x period of membership x final pensionable pay (pre 2014 definition) Automatic tax free lump sum = 3/80 x period of membership x final pensionable pay (pre 2014 definition) Final Salary Membership between 1st April 2008 and 31 March 2014 Membership in this period built up in the Final Salary Benefits calculated according to length of membership and Final Pay as at the end of the membership. For each year of membership from 1 April 2008 to 31 March 2014 your retirement benefits will be based on 1/60th of your final pay so if you have 6 years full time membership from 1 April 2008, you will get 6/60ths or one tenth of your final pay as an annual pension. There is no automatic lump sum, but you can commute some of your total annual pension into a lump sum. For every 1 of pension commuted you would receive 12 lump sum. The calculation is as follows: Annual pension = 1/60 x period of membership x final pensionable pay (pre 2014 definition) Calculating Scheme Membership up until 31 March 2014 The first element used in working out your benefits is your total scheme membership. This normally includes: Your membership of the Local Government Pension scheme worked out in years and 07 07 Shropshire County Pension Fund 7

days not including membership for which you already receive a Local Government pension or deferred benefit (See below if you are part time) If you have worked part-time your membership is reduced to its part-time equivalent length to calculate retirement benefits, although calendar length is used to decide if you are eligible for a benefit. Membership purchased by a transfer into the scheme from another scheme or pension plan Any extra membership you have bought with additional contributions or by converting an AVC fund into membership. Final pay used for service up to 31 March 2014 For membership built up to 31 March 2014 your final pay under the LGPS regulations, is used to working out your benefits. This is usually the pay you paid pension contributions on during your final year of scheme membership, one of the previous two years if higher or, if you suffered a reduction or restriction in your pay after 31 March 2008 and this reduction/ restriction occurs within your last ten years of membership, you can elect to have your benefits calculated using the average of the best three consecutive years in the last ten years. The 2008 definition of final pay includes: normal pay shift allowance bonus contractual overtime maternity pay, paternity pay, adoption pay, any other taxable benefit specified in your contract as being pensionable If you worked part-time during a period of membership up until 31 March 2014, your final pay is the full-time equivalent pay that you would have received, if you had worked full-time. If your pay was reduced in this period because of sickness, your final pay will be the pay that you would have received had you not been off sick. Membership from 1st April 2014 For all membership from 1st April 2014, the scheme is a Career Average Revalued Earning Scheme or CARE scheme. This means for each scheme year (April March) that you are a member, the pensionable pay you receive for that year will be divided by 49 and is added to your pension account for that year. Each consecutive scheme year of membership will accrue the same way and will be added to your pension account. To ensure that your pension account keeps up with the cost of living, inflation increases will be added. NB. Your Final Pay and CARE pay is provided by your employer. If this is found to be incorrect after your benefits have been brought into payment they will need to be recalculated and adjustments made retrospectively. You are therefore advised to check your retirement statement carefully and let us know if you think the information is incorrect. Retirement Lump sum (all periods of membership) All members have the option to convert pension to a lump sum on retirement. This is a tax free lump sum at a conversion rate of 1 pension to gain 12 lump sum. The amount converted must not exceed 25% of the total capital value of your retirement benefits. A calculation sheet has been included with your retirement letter to check the membership you have built up for each period. Retiring early and drawing immediate benefits If you are retiring before your normal retirement age your benefits will generally be reduced because they are being paid early and will be in payment for longer. The early retirement reduction table shown below is used to work out how much your reduction would be. Where the number of years is not exact, we adjust the reduction percentages accordingly. Early retirement reduction table (current as at 31/03/2014) No. of years paid early Pensions reduction Men Pensions reduction Women Lump sum reductions Both Sexes 0 0% 0% 0% 1 6% 5% 3% 2 11% 11% 6% 3 16% 15% 8% 4 20% 20% 11% 5 25% 24% 14% 6 29% 27% 16% 7 32% 31% 19% 8 36% 34% 21% 9 39% 37% 23% 10 42% 40% 26% 11 45% 44% N/A 12 48% 47% N/A 13 52% 50% N/A 8 Shropshire County Pension Fund

NB: these reductions do not apply where retirement is due to redundancy, efficiency or ill health. What happens if you are retiring because of redundancy or efficiency of service? If your employer has made you redundant (either voluntary or compulsory) or you have left because of efficiency of service. Providing you are at least 55 years of age you are eligible for an immediate payment of unreduced benefits. What happens if I have retired due to ill health? If you have been retired due to permanent ill health and your employer has determined you satisfy conditions to award an ill health benefit your pension can be paid. In certain conditions this could give you increased benefits, if you are unlikely to be capa ble of gainful employment within a reasonable time of leaving. Flexible Retirement If you are taking flexible retirement with your employer s agreement, through a reduction in your hours or grade, you can draw some or all of the pension benefits you have built up helping you ease into retirement. If you are taking flexible retirement before age 65, your benefits may be reduced to take account of their early payment unless your employer has agreed to waive the reduction in whole or in part. You will continue paying into the LGPS on your reduced hours or grade, building up further benefits in the scheme unless you opt out. If you do not opt out your LGPS membership will continue automatically in your job on the reduced hours or grade. Trivial Commutations and small pensions Trivial commutation is where a small pension benefit will be paid as a lump sum. How do I know if I can take all my pension as a one off lump sum? The rules which must be met in order to take your pension as a one off lump sum are: You have to be aged at least 60. (Since March 2011 Trivial commutation is also allowed for those people who are over age 75.) You have to add all your benefit values, of all pension arrangements including company pensions/personal pensions/stakeholder pensions/retirement annuities/buy-out plans (but not any State Pension), together and if they do not exceed in total 30,000, trivial commutation may be a possibility. (This limit increased from 18,000 on 27 March 2014.) All the benefits in the pension scheme must be extinguished. You do not have to commute all your pension arrangements. You can commute some and leave others to provide you with retirement income however, all transactions must be completed within 12 months of the first one. What are my options in the LGPS? In an occupational pension scheme, such as the LGPS, it may be possible for you to take a lump sum even if the main rules above have not been met. The following are the main qualifying criteria: You must be 60 or over; You must not be a controlling director of the sponsoring employer; The payment must not exceed 10,000 (before 27 March 2014, the limit was 2,000); The payment extinguishes your right to benefits under the scheme; and There must not have been a transfer-out of the scheme in the 3 years preceding the date of payment. Will the lump sum be taxed? The lump sum paid will be deemed as income for tax purposes. The first 25% of the lump sum payment will be tax free and the remaining 75% will be taxed. Unless you are giving up a pension in payment in which case the whole lump sum is taxed. Instructions from HM Revenue & Customs mean the tax is deducted at source and you are paid the balance. Further information The option to take a small pension benefit as a lump sum is only provided to members who we think might meet the criteria. If applicable, this option will be covered in your retirement letter. You can enter the following shortened web addresses into your internet browser to find further information on The Pensions Advisory Service website: goo.gl/jujghr (Taking a small pension as a cash lump sum) goo.gl/luj0fp (Publications, including a quick guide and a detailed guide to trivial commutation) Benefits from additional contributions Additional Voluntary Contributions (AVCs) Your contributions will cease on retirement and you have a choice of how to use your 09 Shropshire County Pension Fund 9

AVC fund. The options available to you are in your letter. Potential options available: (please see your letter for which options apply to you) 01. Buy an annuity This is where an insurance company, bank or building society of your choice converts the value of your AVC fund and pays you an annuity (pension) in return. You can do this at the same time as you draw your main scheme benefits or you can choose to delay payment until any time up until the eve of your 75 th birthday. The amount of the annuity depends on several factors, such as interest rates and your age. You also have some choice over the type of annuity, for example whether you want annual increases and whether you want dependants benefits. 02. Buy an annuity from the Local Government Pension Scheme If you retire with immediate payment of your benefits you may be able to use your AVC fund to buy an annuity from the main scheme. 03. Buy extra membership in the Local Government Pension Scheme If you started paying AVCs before 13 November 2001 and you are aged 50 or more and ceased payment of your AVCs before you retire, or at any age if you are retiring on ill-health grounds, you have the choice to convert your AVC fund into extra Local Government Scheme membership. 04. Take your AVC fund as cash If you draw your AVC fund at the same time as your Local Government Scheme pension, you may be able to take some or all of your fund as a tax free lump sum. Working out how much scope you have is fairly complex especially if you wish to convert some of your Local Government pension into a lump sum. We will explain your own position in the enclosed retirement letter. If you decide to draw your AVC fund later, you then only have up to 25% of your fund as a lump sum. If you are buying extra years in the Local Government Pension Scheme If you have purchased added years, each year of membership purchased will count at the rate of 1/80th of pensionable pay for annual pension purposes and 3/80ths of pensionable pay for the calculation of your retirement grant, unless you first joined the scheme aged 45 or over, in which case each year counts at 1/60th for pensions with no lump sum. You will be credited with the extra period of membership that you have paid for at the time of leaving. This will increase the value of your retirement benefits. If you are drawing benefits on flexible retirement you can continue to pay for any extra years you are buying. The benefits from the extra membership will not be paid until you finally retire. If you are retiring before Normal Retirement Age on the grounds of permanent ill-health, the period being purchased will reckon in full even though you will not have completed the payments. If however, your employment has ended for any other reason before that age (including redundancy, efficiency of service and voluntary retirement); you will only be credited with the membership you have actually purchased up to your retirement date. If you are retiring early because of redundancy or efficiency, we can give you the opportunity top pay the remaining contributions due in a lump sum in order to complete the contract. Additional Regular Contributions (ARCs) Your contributions will cease on retirement and you will be credited with the extra pension you have paid for. This will increase the value of your benefits. You have the option to commute part of your index-linked pension to lump sum. If you have retired on ill health, the purchase of additional pension is deemed paid in full. If you have ceased employment for any other reason, without completing the purchase, you will be credited with the amount of pension purchased. This is calculated as the overall cost divided by the contributions you have made.your additional pension will also be subject to the applicable reductions. Additional Pension Contributions (APCs) If you have brought or are buying extra pension by paying APCs the amount of additional pension your contributions will cease on retirement and you will be credited with the extra pension you have paid for. This will increase the value of your benefits. If you have ceased employment for any other reason, without completing the purchase, you will be credited with the amount of pension 10 Shropshire County Pension Fund

purchased. Your additional pension will also be subject to the applicable reductions. Pension Increase Public Service pensions such as the Local Government Pension Scheme are increased annually in line with the Consumer Price Index to take account of the increase in prices. Every April we will issue you with a notification (if applicable) detailing the increase and showing your new annual amount. With this notification you will also receive the April edition of our InTouch, retired members magazine, your April pay slip and your P60. Pension Increases are normally only paid if you are aged 55 or over except if you have retired on ill health grounds. You will find, along with the accompanying letter, a leaflet entitled Inflation Proofing Your Pension & Guaranteed Minimum Pension. This booklet will explain all about how inflation proofing works and how your Guaranteed Minimum Pension (GMP) is incorporated into your pension (if applicable). If you require any further information please contact Pension Services. Frequently asked questions How will my pension be paid? We ll pay your pension on the 29th of every month (or earlier if the 29th is a Saturday, Sunday or bank holiday). Payment is also made slightly earlier in December prior to Christmas. We will make each payment direct to your bank or building society account. When you fill in the forms held within your pack, remember to tell us which account you want us to pay your pension into. This is very important. What if I decide to live abroad? If you are thinking of moving abroad, contact us in good time so we can discuss the options with you and make all the necessary arrangements. When will I receive my first pension payment? When we have all the information we need from you and your employer, we ll do our best to start paying your pension from the next available pay date. We will also pay your retirement grant once your completed forms have been received. Will I pay tax on my Benefits? Your lump sum retirement grant is completely tax-free (in line with current HMRC rules). However, you will almost certainly have to pay tax on your monthly pension. If you have a P45 from your employer, from your retirement, please forward this to the Pension Office. Your pension will be taxed using an emergency tax code until the tax office tells us the correct tax code to use for your income. If you want to know more about the tax you will pay, get in touch with your tax office: HM Revenue & Customs NW Midlands & Shropshire Area, Crown House, Birch Street, Wolverhampton. WV1 4JX Tel: 0845 366 7815 If you are calling from outside the United Kingdom Tel: 0044 1619 308 705 When speaking to the tax office you will need to quote your National Insurance number and our tax reference number 671/S10. What if I change my address or my bank details? Please let us know if you move house or want us to pay your pension into a different account. Please provide these new details in writing. Please remember the payroll is completed in the middle of each month so please inform us as soon as you can. What if I get another job after I retire? If you get another job there will be no change to your pension. It will continue to be paid under current Fund policy, no longer relevant for anyone retiring now. Where can I obtain financial advice from? Your retirement can mean making decisions including financial ones. Unfortunately Pension Services is not authorised under the Financial Services Act to give scheme members individual advice. If you wish to receive individual and independent advice you may wish to talk to a registered independent financial adviser or an organisation such as the Citizen Advice Bureau. You will personally need to meet the cost of any charges made for the advice if applicable. What benefits will be paid if I die after retiring on pension? A lump sum death grant may be payable if you die whilst receiving your pension. The amount of the death grant is dependent on your service in the pension scheme. Please contact the Pensions Team for more 11 11 Shropshire County Pension Fund 11

12 12 information on your individual circumstances In addition to the above (if payable) a survivor s pension will be payable to your widow, widower or surviving civil, or cohabiting partner providing you have membership in the scheme from 1 April 2008. Pensions are also payable to any eligible children who are under age 18, or, if in full-time education, under age 23. If the child has a physical or mental impairment, the pension may be payable for the life of the child. Further information is available from Pension Services on request. Your widow, widower, civil partner, cohabiting partner, next-of-kin or person dealing with your Estate must immediately inform Pension Services of your date of death as otherwise an overpayment could occur. How to notify the Fund of a death It is essential that the Fund is notified of a member s death as quickly as possible so that the process of establishing whether dependent benefits are due can be started without delay. When contacting the Fund it would be helpful if the following information is provided: Full name and address of the deceased The date of death and where the death was registered Reference number such as National Insurance number or Payroll Reference Number Full name and address of the Next of Kin and a contact telephone number The Fund will then write to the Next of Kin to request to see the death certificate and any other relevant certificates, and declarations about marital status and any eligible children. When entitlement has been established and the relevant benefits have been calculated, the recipient will be informed and the appropriate payments made. Further information on the benefits available in the event of your death are available on request from Pension Services. Your State Pension In addition to your Local Government Pension Scheme benefits, you may also qualify for a state retirement pension paid by the Government from State Pension Age. The basic pension is based on the National Insurance contributions you have paid, or have been given as credits, during your working life. The Additional State Pension, also known as the State Earnings Related Pension Scheme or State Second Pension, is the part of your State Pension that depends on your earnings since April 1978. Local Government Pension Scheme members are contracted out of the Additional State Pension and most pay lower National Insurance contributions as a result. More information on your state pension is available from the State Pension Agency, Tel: 0845 606 0265 Web: www.gov.uk/calculate-state-pension Communications intouch Twice a year the scheme issues a newsletter to its retired members called intouch. The newsletter includes a welcome from the Pensions Manager and an article from the current Pensioner Representative who sits on the Pensions Committee. If you have something of interest that you wish to contribute please forward it to our office. Retired Members Meeting Since 2006, we have been holding retired members meetings, to which all retired scheme members are invited to attend. Arrangements are made for a number of interesting speakers to join us. If you have recently heard someone speak who you think would be of interest to others, please contact the team. It is hoped that these meetings will give you an opportunity to catch up with former work colleagues whom you may have lost touch with as well as speak to members of the Pensions Team. Annual Meeting An Annual Meeting is held to update members on the Fund. Topics covered include investment, financial performance and administration of the scheme. The Annual Meeting is open to active, deferred and retired members, who all receive an invitation prior to the meeting, providing details of the event. 12 Shropshire County Pension Fund

Will I receive a payslip? We will not send you a payslip unless your net pay (the amount that gets paid into your bank) either increases or decreases by 5 or more from the previous months pension amount. This means you will be alerted when your pension payment has changed. If you receive a payslip because something has changed this is how to read it: 13 03 07 08 02 06 01 04 09 10 12 11 05 01. The tax code shown here should normally be the same as that sent to you by the tax office, if you have any queries about the tax code displayed here you should contact the tax office on 0845 366 7815 02. The period is the tax month in which the tax is paid 03. Date when your pension will be paid 04. Your National Insurance number 05. This box shows the taxable gross amount of pension and the total amount of tax you have been paid since April. 06. This shows how your pension is paid, by BACS straight into your bank or building society. 07. This is your unique payroll reference number; please quote this number if you phone pensions services. 08. Your name 09. Important messages will be displayed here. 10. Your pension payment amount will be displayed here 11. Your deductions will be displayed here. These deductions include tax and extras such a Union subscription or paycare. National Insurance contributions are not deducted from an occupational pension. 12. This is your net pay, which is the amount paid into your bank or building society account that month. On the back of your payslip is a form for completion and return if you need to tell us about any changes in your personal details such as a change to your bank details or address. NB. Online access to view your payslip and P60 By logging onto a secure area you can view your most recent payslip and P60 from the fund. To register to access your payslips please visit www.shropshirecountypensionfund.co.uk Shropshire County Pension Fund 13

14 14 Dispute procedure In accordance with Regulation 74 of the Local Government Pension Scheme Regulations 2013 (as amended), we are required to draw your attention to the fact that if you are dissatisfied with any decision relating to your rights or liabilities under the Scheme, you may make an appeal application to the body responsible for the decision; either your employer or the Administering Authority. This is called a 1st stage appeal, and it must be made within 6 months of the event. Standard forms and guidelines on your rights can be obtained at on our website or a copy can be requested by calling 01743 252130. After you have been through the 1st stage, if you are still dissatisfied you may apply for a reconsideration using the 2nd stage to: How to contact us You can come in and see us in person at: Shropshire County Pension Fund, Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND Our Helpline number is: 01743 252130 Our email address is: pensions@shropshire.gov.uk Our Website address is: www.shropshirecountypensionfund.co.uk Claire Porter Head of Legal Services, Shropshire Council, Shirehall, Abbey Foregate, Shrewsbury SY2 6ND for members, former members and their dependants of all other employers in the Shropshire County Pension Fund. We would suggest, however, that you refer to us initially, any matter with which you are not in agreement for further consideration. 14 Shropshire County Pension Fund

Useful Information and Organisations State Pension Any queries in relation to the State Pension should be addressed directly to the Department for Work and Pensions. They can be contacted on: www.gov.uk Tel: 0845 606 0265 Pension Credit www.gov.uk Tel: 0800 99 1234 Tax Office If you receive a tax notification from the Tax Office, please ensure that this corresponds to the tax code shown on your pay slip. If you have a query regarding your tax code, the Tax Office can be contacted on: Tel: 0845 366 7815 International Tel: 0044 1619 308 705 The Pensions Regulator Napier House, Trafalgar Place, Brighton, BN1 4DW Tel: 0870 6063636 www.thepensionsregulator.gov.uk The Pension Tracing Service The Pension Service, Tyneview Park, Whitley Road, Newcastle upon Tyne, NE98 1BA Tel: 0845 6002 537 www.gov.uk/find-lost-pension Pensions Ombudsman 11 Belgrave Road, London, SW1V 1RB Tel: 0207 630 2200 www.pensions-ombudsman.org.uk The Pensions Advisory Service (TPAS) 11 Belgrave Road, London, SW1V 1RB Tel: 0845 601 2923 www.pensionsadvisoryservice.org.uk Prudential Prudential, Lancing BN15 8GB Tel: 0800 234 6916 www.pru.co.uk Equitable Life Equitable Life Assurance Society, Walton Street, Aylesbury, Buckinghamshire HP21 7QW Tel: 0845 603 6771 Fax: 01296 386383 Email: enquiries@equitable.co.uk Citizens Advice www.citizensadvice.org.uk Tel: 0844 499 1100 Age UK www.ageuk.org.uk Tel: 0800 169 6565

Pensions helpline: (01743) 252130 Email: pensions@shropshire.gov.uk Web: www.shropshirecountypensionfund.co.uk Administered by