Savings. Savings account conditions and information. April (For personal savings accounts that are no longer available to new customers.

Savings Savings account conditions and information. April 2018 (For personal savings accounts that are no longer available to new customers.)

Welcome to Bank of Scotland. This booklet explains how your Bank of Scotland savings account works, and includes its main conditions. This booklet contains: information about how to contact us and how we will contact you; an explanation of what makes up our agreement with you for your savings account and related services; our conditions, divided into sections setting out what you and we agree to do under this agreement. To help you find what you need, we list the main points of each section under What s in this booklet? ; and details of charges that may apply to your account. Please: read this booklet carefully and keep it for future reference; ask us if you have any questions, using the contact details we provide; note that the examples (shown by Ô) in this document help to explain our terms but don t form part of the conditions. For information about your statutory rights, please contact your local Trading Standards Scotland Department or Citizens Advice Scotland. The accounts covered by this booklet are no longer available to new customers. Existing customers can continue to operate and hold them. Therefore we have generally not included account opening information, such as the minimum opening balance, in this booklet. This booklet includes both Bank of Scotland savings accounts and the Halifax savings accounts which were available through Bank of Scotland branches. Some Bank of Scotland savings customers are connected with Halifax, for example because they opened a Halifax savings account through Bank of Scotland or because they live in an area where a Halifax branch has been replaced by a Bank of Scotland one. Halifax made changes to a number of its accounts between November 2014 and December 2015. Those changes did not apply to Bank of Scotland customers with a Halifax account. Those customers should refer to the conditions in this booklet. If you have any questions about your own account please call 0345 602 0304. We ve designed some accounts to be opened and operated only in a particular way, for example, by using Internet Banking. We made a number of changes to our accounts covered by this booklet during 2016 and 2017. We notified affected customers in advance. Those changes are reflected in this booklet. Our Savings rates leaflet shows the interest rate we ll pay on your savings. You can also check out our rates online at www.bankofscotland.co.uk/ savings/interest-rates To find out about our other savings accounts, go online at www.bankofscotland.co.uk/savings, ask in one of our branches or phone 0345 602 0304. The charges which may apply to your account are explained on page 56. 1

How to contact us. To tell us: about a change of contact details you ve forgotten your PIN (if you have a card to use with your account) you didn t authorise a payment you think we have not made a payment correctly you think someone knows your security details you want to know our current standard exchange rates about anything else To report a lost or stolen device (including your card) or damaged card To make a complaint Call 0345 602 0304 Textphone 0345 600 9644 if you find hearing or speaking difficult. Visit one of our branches Write to us at Bank of Scotland, PO Box 548, Leeds LS1 1WU. Call 0800 028 8335 (UK) +44 (0)131 454 1605 (from abroad) Visit one of our branches See Section M Other important terms If you are registered for Internet Banking, you can use it to report a lost or stolen device or card and request a replacement card or a new PIN. You can also check our interest rates online at www.bankofscotland.co.uk/savings-rates In England, Wales and Northern Ireland, you can also contact us and give instructions for most day-to-day banking at Halifax. Some kinds of transactions are not available if you use one of the Halifax Counter-free branches, and different limits may apply, for example on how much cash you can withdraw. We strongly recommend you do not use email to give us confidential information or instructions. Not all services are available through Telephone Banking 24 hours a day, seven days a week. Please ask an adviser for more information. You can usually use our Telephone, Internet and Mobile Banking services and cash machines at all times. But occasionally, repairs and maintenance may mean a service isn t available for a short time. Any instructions you give us are not effective until we actually receive them. 2

How we can contact you. We may contact you by post, telephone and electronically using the contact details you give us, including any address you have agreed we should use for electronic communications. We will use the same contact details and appropriate secure procedures to make contact if we suspect fraud or a security threat. We never ask for details about your account, devices, security details or any confidential information by email. So please do not reply to an email asking for this information. Meaning of words we ve used card electronic or electronically Any card or card details that can be used to give us instructions on your account, for example by using a cash machine. Any form of message made by any type of telecommunication, digital or IT device including the internet, mobile banking application, email and SMS. You must tell us if your name or contact details change. If you don t tell us, we will not be responsible if we cannot contact you or we send confidential information to an old address. We may charge reasonable costs for trying to find you if your contact details are out of date. Recording calls We may listen in to or record phone calls to: check we have carried out your instructions correctly and are meeting our regulatory requirements; help detect or prevent fraud or other crimes; and improve our service. 3

What s in this booklet? Here is a list of the sections in this document, to help you find what s important to you more easily. Read more Topic about this Page Our agreement with you Section A 5 Special conditions Section B 6 Bank of Scotland Young Saver 7 Instant Access Savings Account 8 Bank of Scotland Internet Saver 9 Bank of Scotland Exclusive Saver 10 Halifax Liquid Gold 10 Save4it 10 Halifax Instant Saver 11 Halifax Saver Reward 12 Halifax Monthly Saver 12 Halifax Extra Income Saver 12 Halifax 60 Day Gold 13 Halifax Bonus Gold 13 Our cash ISAs in general 14 Variable rate Halifax ISA Saver 14 Halifax Instant ISA Saver 16 Bank of Scotland ISA Saver 23 Checks, account security and keeping you informed Section C 29 Making and receiving payments Section D 31 How long will your payment take? Section E 39 How we calculate interest and account charges Section F 40 How and when we can make changes to this agreement Section G 41 How we manage joint accounts Section H 44 Can someone else operate your account? Section I 45 Who is responsible for any loss? Section J 46 Using money between accounts ( set-off ) Section K 48 Ending this agreement or an account or service, or suspending a service Section L 49 Other important terms Section M 50 Additional important information Section N 52 Savings charges Section O 56 4

Section A Our agreement with you Our agreement with you is made up of three kinds of conditions: The general conditions in this booklet. They are the main terms for your savings account and for our overall relationship with you. The special conditions in this booklet. They are terms that apply only to your chosen savings account. The additional conditions, which are the details of interest rates, charges and other terms that apply to a specific account or service that are not set out in the general conditions or special conditions. We give these to you when speaking to you or in documents such as our application forms, letters, emails or leaflets (such as our Interest rates and charges leaflet), or on our website. Ô Additional conditions include things like when we will pay interest and how to qualify for a particular account or interest rate. If an additional condition or special condition conflicts with a general condition, the additional or special condition applies. Our accounts are for personal customers resident in the UK. You must not open or use one for the purpose of a business, club, charity or other organisation without our consent. We have different agreements for customers who are not personal customers. Most of the accounts in this booklet must not be used to hold money for someone else (including as a trustee or personal representative for someone else) without our consent, but an adult can have a Young Saver account in trust for a child. You explicitly consent to us accessing, processing and retaining any information you provide to us for the purposes of providing payment services to you. This does not affect any rights and obligations you or we have under data protection legislation. You may withdraw this consent by closing your account. Meaning of words we ve used account Lloyds Banking Group we, us, our Any account you hold with us that is covered by this agreement. This includes us and a number of other companies using the Bank of Scotland, Halifax and Lloyds Bank brands and their associated companies. You can find more information on the Lloyds Banking Group at www.lloydsbankinggroup.com Bank of Scotland plc. We explain the meaning of some other words at the start of each section of this booklet. 5

Section B Special Conditions You ll see from Section G that we treat payment and non-payment accounts differently when we make any changes to your conditions or interest rate. Payment accounts Bank of Scotland Young Saver Bank of Scotland Instant Access Savings Account Bank of Scotland Internet Saver Bank of Scotland Exclusive Saver Halifax Liquid Gold Save4it Halifax Instant Saver Halifax Monthly Saver Halifax Extra Income Saver Halifax 60 Day Gold Halifax Bonus Gold Non-payment accounts Bank of Scotland ISA Saver Variable rate Halifax ISA Saver and Halifax Instant ISA Saver 6 Managing your account and the transactions you can make. The special conditions for your account will tell you if there are restrictions on the kind of transactions you can make. For example, they say whether or not you are allowed to make withdrawals, if you should only use your account online, or if you can ask for a card to withdraw cash and get account information from a cash machine. Subject to what the special conditions say, the transactions we ve listed below are available on our savings accounts. Not all are available through all channels. Limits may apply to certain transactions and channels. Withdrawals by banker s draft. Cheque payments in. Cash payments in and cash withdrawals. Payments in and withdrawals using Faster Payments, BACS and CHAPS. Standing order payments in. Internal transfers. Payments made online or by phone. Where customers with a Bank of Scotland or Halifax savings account have existing regular standing order and direct debit payments out of their accounts these will continue (as long as there is enough money in the account) but only limited changes to these payment arrangements can be made and new standing orders and direct debits cannot be set up. Some of our branches are Counter-free and are designed to give you access to your account mainly using cash machines and Immediate Deposit Machines (IDMs). Some kinds of transaction are not available at our Counter-free branches, and different limits may apply. In addition, some self-service facilities are not available at every branch. Cash withdrawals At Counter-free branches you can only take out cash (notes only) using one of the cash machines. You cannot withdraw coins at our Counter-free branches. If you use one of our Mobile Branches you will usually be able to withdraw up to 300 a day in cash. Passbook accounts If you have a passbook to use with your account you will not be able to use it to make transactions in our Counter-free branches. If you have a card for another account, we may let you use that card to carry out a transaction on your passbook account, but as the transaction will be routed through your card account it will show on the account records and statements of your card account. This means it may not be appropriate for you if your passbook account is in your sole name and you hold your card account jointly with someone else. If this is the case you should consider whether you are happy for the person you have the joint card account with to know about the transaction on your own sole named passbook account. Bank of Scotland customers with a Liquid Gold account that has a Moneycard will be able to use their Moneycards as usual.

Young Saver An instant access account for someone aged 18 or over to save for a child under 16. Only one Young Saver account can be held for any one child. This means it will not be possible, for example, for a parent and a grandparent to save separately for the same child in different Young Saver accounts. Opening a Young Saver When opening a Young Saver you: Must be 18 or over, and want to save for a child under 16. Must want to save 1+. Can use a Bank of Scotland branch or go online. Can hold it as one adult for only one child. You, as the adult customer, are the only one who can open or operate the account. Having a Young Saver Our interest on Young Saver: Operating your account: After the child reaches 16: Is variable it can change while you have the account. For the rate, see our Savings rates leaflet, or our website. Is paid quarterly, on 10 March, 10 June, 10 September and 10 December. Is paid into your account. Use one of our branches with a counter. You get regular statements to help you keep track. We ll provide you with a statement at least once a year. You ll be able to transfer the money into an account in the child s name if you wish or keep control of it if you prefer, for example if you are saving until the child is older. 7

Instant Access Savings Account. This account was no longer available to new customers from 10th September 2011. Various changes to our savings accounts on and after 3rd September 2016 mean that customers with Fixed Rate Bond, Stepped Income Reserve, Tracker Bond, Step Bond and Online Step Bond accounts open on 3rd September 2016 will have their accounts moved to Instant Access Savings Account when their existing accounts mature, and that customers who have Access Saver, Exclusive Saver or Internet Saver accounts will have their savings moved to Instant Access Savings Account after 12 months. In addition from 8th December 2016 these conditions will apply to customers with Access Saver, Internet Saver and Exclusive Saver accounts which have already continued for more than 12 months. We have notified all affected customers of these changes and when they applied to their accounts. Instant Access Savings Account An instant access account with variable interest. Having an Instant Access Savings Account You: Our interest on Instant Access Savings Account: Must be 11 or over (16 or over if you want to use it online or by phone). Must want to save 1+. Can use one of our branches, go online or call us. Can have a joint account. Is variable it can change while you have the account. For the rate see our Savings rates leaflet or our website. Is paid: If you originally opened your account as an Instant Access Savings Account: - each year on the date you chose when you opened your account, if you opted for annual interest and chose a date for us to pay your interest; - each year on the last day in February, if you opted for annual interest but did not choose a date for us to pay your interest; - monthly on the date you chose when you opened your account, if you opted for monthly interest and chose a date for us to pay your interest; or - monthly on the last day of each month, if you opted for monthly interest without choosing a date for us to pay your interest; If you originally opened your account as an Access Saver, each year on the anniversary of account opening; If you originally opened your account as an Internet Saver, each year on the anniversary of account opening; If you originally opened your account as an Exclusive Saver account either: - each year on the anniversary of account opening, if you opted for annual interest: or - monthly on the same date each month as you opened your account, if you opted for monthly interest; If you originally opened your account as a Fixed Rate Bond and it had not changed to Matured Funds on or before 2nd September 2016 either: - monthly on the same date each month as you opened your account, if you opted for monthly interest; or - each year on the anniversary of account opening, if you chose a 1, 2, 3 4 or 5 year term and opted for annual interest; If you originally opened your account as a Stepped Income Reserve and it had not changed to Matured Funds on or before 2nd September 2016 either: - monthly on the same date each month as you opened your account, if you opted for monthly interest; or - each year on the anniversary of account opening, if you opted for annual interest; If you originally opened your account as a Tracker Bond and it had not changed to Matured Funds on or before 2nd September 2016 either: - monthly on the same date each month as you opened your account, if you opted for monthly interest (available for all terms); or - each year on the anniversary of account opening, if you chose a 12 or 24 month term and you opted for annual interest; 8

Our interest on Instant Access Savings Account: (continued) Operating your account: Cont/... If you originally opened your account as a Step Bond or Online Step Bond and it had not changed to Matured Funds on or before 2nd September 2016; - monthly on the same date each month as you opened your account, if you opted for monthly interest; or - each year on the anniversary of account opening, if you opted for annual interest. Is paid into your account, or you can ask us to pay it to a different account with us or another bank or building society. Use our branches with a counter, go online or call us. Use a Cashpoint card just ask in branch if you d like one. You get regular statements to help you keep track. How often you get statements will depend on whether or not you take out money with your card and how much you use your account. We ll provide you with a statement at least once a year. Bank of Scotland Internet Saver. An easy-access online account with variable interest. It lasts for 12 months. It s only available to existing Bank of Scotland customers who are registered for Internet Banking. Opening an Internet Saver When opening an Internet Saver you: Must be 16 or over. Must already have another Bank of Scotland personal bank or savings account, and be registered for Internet Banking. Must want to save 1+. Must use Internet Banking. Can have a joint account. Can only have one Internet Saver account, either in your sole name or jointly with someone else. Having an Internet Saver Our interest on Internet Saver: Operating your account: After 12 months: Is variable it can change during the 12-month term. For the rate, see our Savings rates leaflet or our website. Is paid on the anniversary of account opening. Is paid into your account, or you can ask us to pay it to a different account with us or another bank or building society. You can pay in at one of our branches or go online. You must use Internet Banking to take money out. You get regular statements to help you keep track. How often you get statements will depend on how much you use your account. We ll provide you with a statement at least once a year. Your account will automatically change to an Instant Access Savings Account the day after it matures and we pay your interest. See Section M for more detail on what happens if your account matures on a non-working day. Instant Access Savings Account gives instant access to your savings. You can also use it in branch, go online or call us. You can also ask us in branch for a Cashpoint card. We ll remind you before the change, and send you full details of Instant Access Savings Account. If you keep your savings in your Instant Access Savings Account, we ll regard you as having agreed to the new account conditions. 9

10 Bank of Scotland Exclusive Saver. This account was no longer available to new customers from 2nd September 2016. Exclusive Saver is an instant access savings account offering variable interest. It lasts for 12 months. It is available to customers with a Bank of Scotland Added Value Account (AVA) from our current bank account range. Please ask in one of our branches if you want details of our AVAs. 1. Eligibility. 1.1 To have an Exclusive Saver account (the Account) you must have an AVA. 1.2 You can only have one Account for each AVA that you have. If you have one joint AVA you can either have one Account in your joint names, or each of you can have an Account in your sole names. 1.3 If you close your AVA, you will no longer be entitled to the Account. We will contact you and make arrangements to close it, and transfer your money to another account, either with us or with another bank or building society. 2. Payments in and withdrawals. 2.1 You can pay money into your Account at one of our branches with a counter, or by transferring it in from another account, held either with us or with another bank or building society. Transfers into your Account can include standing orders if you wish to save regularly. 2.2 You can make withdrawals from your Account at one of our branches with a counter, Cashpoint machines (if you ask us for a card), using Telephone Banking or Internet Banking. You cannot set up standing orders to make withdrawals from your Account. 2.3 You can ask us for a Cashpoint card to use with your Account. 3. Interest. 3.1 We will pay variable interest. This means that the interest rate could change during the time you hold the Account. You will find full details of the interest rate for your Account in our Savings rates leaflet. 3.2 We will either pay interest once a year on the anniversary of the date you opened your Account, or pay it monthly. If you choose monthly interest, we will pay it on the same date each month as you opened your Account. 3.3 We will either pay interest into your Account, or you can ask us to pay it into your AVA. 4. After 12 months. 4.1 Your Account will automatically change to an Instant Access Savings Account the day after it matures and we pay your interest. See Section M for more detail on what happens if your account matures on a non-working day. 4.2 Instant Access Savings Account also gives instant access to your savings. You can use it in branch, go online or call us, and your Exclusive Saver card will still work. 4.3 We ll remind you before the change, and send you full details of Instant Access Savings Account. If you keep your savings in your Instant Access Savings Account, we ll regard you as having agreed to the new account conditions. Halifax Liquid Gold. This account was no longer available to new customers from 10th September 2011. Key features. Variable interest rate and instant access. Interest. Earn interest if you have 1 or more in your account. Variable interest paid annually on 1 June (for former Solid Gold customers, variable interest will be paid annually on either 1 February or 30 June). If this date falls on a non-working day, such as a weekend, we will pay you interest on the next working day. Interest will be added to your balance or, if you choose, transferred to another Halifax account. Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. Save4it. This account was no longer available to new customers from 10th September 2011. Key features. Variable interest rate and instant access. Available to children aged up to 16. The account can be held in the child s own name or in trust for the child. No joint accounts although two trustees can open an account for one child. Maximum deposit. The account cannot have a balance of more than 5,000. (This won t apply to funds transferred from a former Bank of Scotland account which had more than 5,000 in it.) Interest. Paid annually. We ll pay interest on the date you choose. If this date falls on a non-working day, such as a weekend, we will pay you interest on the next working day. If you don t choose a date it will be paid on the date of the child s birthday, or on the next working day. If your account was transferred from a former Bank of Scotland account, the date will depend on your original account. Interest will be added to your balance. Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. Save4it accounts are intended for children aged up to 16. Around the child s 17th birthday we ll be in touch about your account, the options available and what will happen to your funds if we don t receive instructions from you. However, at all times, you ll have immediate access to your Save4it balance and interest. New bank account. Where the Save4it account is held in the child s name, then if the child is or becomes eligible for one of our bank accounts (in the year following his or her eleventh birthday), we may open a suitable account automatically to give the opportunity to have access to banking facilities. At that time, we ll write and let you have full details. However the account won t have any overdraft facility so you don t need to worry about going overdrawn.

Halifax Instant Saver. This account was no longer available to new customers from 1 October 2010 For completeness to explain some parts of these Halifax Instant Saver conditions, if you are a Halifax savings customer who is not connected with Bank of Scotland, various changes to our savings accounts up to 12 September 2015 mean that customers who have a Halifax Web Saver Reward are all covered by these conditions. In addition, Halifax savings customers with Halifax Guaranteed Reserve, Halifax Stepped Income Reserve (other than Halifax Stepped Income Reserve customers connected with Bank of Scotland), Fixed rate Halifax Web Saver, Halifax Fixed Saver, Halifax Fixed Online Saver, Halifax Tracker Bond, Halifax Online Tracker Bond and Halifax Step Bond accounts either have had or will have their accounts moved to Instant Saver when their original account matures, and customers who have Halifax Everyday Saver or Halifax Online Saver accounts will have their savings moved to Halifax Instant Saver after 12 months. We have notified all affected customers when the changes will apply to them. If you are a Halifax savings customer who is connected with Bank of Scotland and you have a Halifax Guaranteed Saver, a Halifax Premium Savings Direct, or a Halifax Web Saver (including Halifax Web Saver with and without card options, Web Saver Reward and Web Saver Extra) various changes to our accounts on 8 December 2016 mean that your account is covered by these conditions. We have notified all affected customers. Having an Instant Saver You: Our interest on Instant Saver: Operating your account: Must be 11 or over (16 or over if you want to use it online or by phone). Must want to save 1+. Can use one of our branches, go online or call us. Can have a joint account. Is variable it can change while you have the account. For the rate see our Savings rates leaflet or our website. Is paid: - each year on the anniversary of account opening if you originally opened your account as a Halifax Instant Saver (with annual interest), Halifax Everyday Saver, Halifax Online Saver or Halifax Reward Saver account; - each year on the anniversary of the date you made your first payment into your account if you originally opened it as a Halifax Guaranteed Saver Reward; - monthly if you originally opened your account as a Halifax Fixed Saver, Halifax Fixed Online Saver or Halifax Kids Fixed Saver and you chose a 3-, 6- or 9-month term on the same date each month as you opened your account or, for any other term, each year on the anniversary of the date you opened your account; - monthly if you originally opened your account as a Halifax Tracker Bond or Halifax Online Tracker Bond on the same date each month as you opened your account; - monthly if your account was changed from a Halifax Matured Funds account and you chose monthly interest when you began saving on the same date each month as your original account transferred to Halifax Matured Funds; - each year on the anniversary of the date your original account transferred to Halifax Matured Funds if your account was changed from a Halifax Matured Funds account and you did not choose monthly interest when you began saving; - monthly if you originally opened your account as a Halifax Instant Saver and chose monthly interest on the same date each month as you opened it. Monthly interest may be at a different rate from annual interest. Is paid into your account, or you can ask us to pay it to a different account with us or another bank or building society. See Section M for more detail on what happens if your usual interest payment date falls on a non-working day. Use our branches, go online or call us. Use a card just ask in branch if you d like one. You get regular statements to help you keep track. How often you get statements will depend on whether or not you take out money with your card and how much you use your account. We ll provide you with a statement at least once a year. 11

Halifax Saver Reward. This account was no longer available to new customers from 1st October 2010. Key features. Variable interest rate and instant access. Interest. Earn interest if you have 1 or more in your account. Variable interest paid annually on the anniversary of opening the account, added to your Halifax Saver Reward account or, if you choose, transferred to another Halifax account. Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. Halifax Monthly Saver. This account was no longer available to new customers from 11th March 2010. Key features. A way of saving monthly with a regular amount to be paid into the account by standing order. Up to two account holders only. Only one account per person, held in your sole name or in joint names but not both. Interest. Earn interest if you have 1 or more in your account. Variable interest paid annually, either on the anniversary of the day we received your opening deposit or on the next working day. You can choose to have your interest transferred to another account, either with us or with another bank or building society. Deposits. Up to two deposits each calendar month. One of these must be a regular payment of the same amount by standing order. Minimum monthly payment 5. Maximum monthly payment 500. You can change the amount of your monthly payment once a year at any time without giving us notice in advance. You will need to visit one of our branches with a counter to do this Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. Your interests rate will be unaffected by the number of withdrawals you make. Halifax Extra Income Saver. This account was no longer available to new customers from 11th March 2010. Key features. Variable interest rate and instant access. Up to two account holders only. Interest. Earn interest if you have 1 or more in your account. Variable interest paid annually or monthly. If you choose annual interest it will be paid on the anniversary of the day we received your opening deposit, or the next working day. If you choose monthly interest then from 20th March 2011, monthly interest will be paid either on the date you choose for payment or on the same date in each month as we received your opening deposit, or on the next working day. If you choose to have your interest paid monthly, to another account but do not give us the details for the account you want your interest sent to, we will pay interest annually and add it to your Halifax Extra Income Saver account on the anniversary of the date we received your opening deposit. If you choose to have annual interest, you can choose to have it paid into your account or transferred to another account, either with us or with another bank or building society. If you choose to have monthly interest it will be transferred to another account. Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. 12

Halifax 60 Day Gold. This account was no longer available to new customers from 5th April 2009. Key features. Variable interest rate and instant access. Interest. Earn interest if you have 1 or more in your account. Variable interest paid annually either on 1st February or the next working day. Alternatively you can choose to have your interest paid monthly. If you pick the monthly interest option, your interest will be paid on the 1st day of the month, if this day falls on a non working day it will be paid the next working day. Interest will be added to your balance, or you can choose to have your interest transferred to another account with us. Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. Halifax Bonus Gold. This account was no longer available to new customers from 5th April 2009. Key features. Variable interest rate and instant access. Interest. Earn interest if you have 1 or more in your account. Variable interest paid monthly. From 4th May 2011, interest is paid monthly on either the 1st of the month, or the next working day where the 1st is not a working day. Interest will be added to your balance. You can choose to have it transferred to another account, either with us or with another bank or building society. Withdrawals/Closure. Instant access with no loss of interest. You will need to visit one of our branches with a counter to make a withdrawal or close your account. 13

Variable rate Halifax ISA Saver This account was no longer available to new customers from 10 September 2011. Our cash ISAs in general Key features An Individual Savings Account (ISA) in which all interest is tax free. An ISA can be a cash ISA, stocks and shares ISA, an innovative finance ISA or a lifetime ISA. You can have your ISAs with the same ISA provider or with different ones. Customers could continue to save their cash ISA allowances into these accounts (provided they accept new deposits) following September 2011 if they wished. Deposits are unlimited up to the current tax year ISA allowance and transfers in from previous years ISA allowance. (As this booklet is for reference only, we have not included the ISA limits themselves.) You cannot hold the account in joint names. You cannot use the account as a club, charity or trust account, nor can you use it as a company, partnership or other kind of business account. The account cannot be used as security for a loan. To open the account you must be resident in the UK for tax purposes or a Crown employee serving overseas (or be married to, or in civil partnership with, a Crown employee serving overseas). You must be aged 16 or over. If you do not provide us with all the information required for HM Revenue & Customs purposes on the application form within 30 days of your account being opened, your account will become a Halifax Liquid Gold account (or if Halifax Liquid Gold is no longer available, an account with similar features). You are responsible for paying any tax due to HM Revenue & Customs. We will not treat any of our cash ISAs as payment accounts. Subject to the special conditions, the following transactions are available on each of our cash ISAs although they are not all available through all channels: passbook transactions, withdrawals by banker s draft, cheque payments in, payments in and withdrawals of cash, BACS and CHAPS payments in and withdrawals, standing order payments in, internal transfers and payments made through our telephone and online services. For our online service, internal transfers and payments can only be made between your accounts with us and not to the account of any third party. You will see from our conditions that we will treat payment and non payment accounts differently if we make any changes to your conditions or interest rate. If you die before 6 April 2018, the tax-free status of your account will end on the date of your death. Once we re notified we ll transfer your ISA balance to a new easy access savings account, and whoever looks after your estate will be able to close it. They will be responsible for paying any tax due to HM Revenue & Customs. If you die on or after 6 April 2018, the tax free status of your account can continue until the earlier of: your account being closed by your executor, or the equivalent person looking after your estate; the date the administration of your estate is completed; or three years from the date of your death. During this time we will continue to pay interest tax free. Whoever looks after your estate will not be able to pay any more money into your account, and any money withdrawn (including any withdrawals you made before the date of your death) cannot be replaced. If your account is still open three years from the date of your death its tax free status will end. We ll transfer your ISA balance to a new easy-access savings account, and the person looking after your estate will be able to close it. We will pay the interest gross, and the person looking after your estate will be responsible for notifying HM Revenue & Customs and paying any tax which is due. If you die and you are either married or in a civil partnership, and you were living with your spouse or civil partner at the date of your death, your spouse or civil partner can benefit from an additional permitted subscription allowance. If you die before 6 April 2018 and your spouse or civil partner qualify, he or she will be able to pay in up to the amount you held in your ISA(s) at the date of your death (including any interest earned up to that date). He or she can choose whether to pay this additional permitted subscription allowance into an existing ISA he or she already has with us, or whether to open a new one. This will be in addition to the amount your spouse or civil partner would have been able to save in an ISA that year otherwise. If an eligible spouse or civil partner of a deceased ISA holder already has a variable rate Halifax ISA Saver, then it could be used to invest an additional permitted subscription allowance. The government s ISA rules explain how long your spouse or civil partner has to take advantage of the additional permitted subscription allowance, but usually he or she has up to three years from your death to do this. If you die on or after 6 April 2018 and your spouse or civil partner qualify, he or she will be able to choose whether to calculate the amount of additional permitted subscription allowance based on the value your ISAs either at the date of death or the date on which your ISA(s) are closed. If you have all your ISAs with the same ISA provider, your spouse or civil partner must use the same date to calculate the additional permitted subscription. If you have your ISAs with different providers your spouse or civil partner can ask for a different date to be used for the different ISAs. 14

This means if your spouse or civil partner chooses to calculate the additional permitted subscription when the ISAs are closed, he or she will only be able to take advantage of the additional permitted subscription when all your ISAs with the same ISA provider are closed. The additional permitted subscription is on top of the amount your spouse or civil partner could have saved in ISAs otherwise. With Bank of Scotland your spouse or civil partner can choose whether to pay the additional permitted subscription into a suitable existing cash ISA (including variable rate Halifax ISA Saver), or whether to open one or more new ones. The government s ISA rules explain how long your spouse or civil partner has to take advantage of the additional permitted subscription allowance, but usually he or she has up to three years from your death to do this. Transferring to or from a Halifax ISA. Transfer to a Halifax cash ISA Our free ISA transfer service can move your existing ISA from another provider to Halifax. All you have to do is provide details of the ISA you want to transfer and sign a form. If you want to transfer an existing cash ISA or junior cash ISA it should take no more than 15 days. If you want to transfer a stocks and shares ISA, an innovative finance ISA or a lifetime ISA to a cash ISA with Halifax, it should not take more than 30 days. Any stocks and shares will be sold as part of the process, because we only hold cash in the ISAs explained in this booklet. It s possible you could lose out if there s a rise in the market around the same time. We will not be liable if this happens. Transferring from a Halifax cash ISA If you want to transfer your Halifax ISA Saver to an ISA with another provider you can do so, although depending on the account you have you may lose interest. If you want to transfer your Halifax ISA Saver to a cash ISA with another provider it should take no more than 15 days. If you want to transfer your Halifax cash ISA to a stocks and shares ISA, an innovative finance ISA or a lifetime ISA with another provider, it should not take more than 30 days. Important You cannot subscribe to more than one Halifax ISA Saver in the same tax year. However, if you transfer the money in your Halifax ISA Saver to a stocks and shares ISA, an innovative finance ISA or lifetime ISA you can open another Halifax cash ISA as long as you don t exceed your annual ISA investment allowance. You can transfer your variable rate Halifax ISA Saver to another cash ISA with us at any time, although limits apply if you want to transfer to a Help to Buy: ISA. Maximum deposit You can pay in up to the current year s ISA allowance and transfers in from your previous year s ISA allowance. As Variable rate Halifax ISA Saver is flexible you can: Withdraw up to the total amount in your ISA (including any you paid in during previous tax years) As long as you do so in the same tax year, you can replace withdrawals from your cash ISA by paying them back into the same account. You can pay money into a Halifax ISA Saver at any of our branches with a counter. Interest and charges Earn variable interest if you have 1 or more in your account. The same interest rate applies to all balances. Tax-free interest is paid each year on 5th April or the previous working day (if 5th April is not a working day). It will be added to your balance or, if you choose, transferred to another account. Please see the Important information section for details of when interest may not be paid tax free. Withdrawals/closure Easy access online, by telephone or in one of our branches with a counter. Variable rate Halifax ISA Saver is a flexible ISA. If you make a withdrawal and then pay money into your ISA in the same tax year, we will assume you are replacing some or all of the money you withdrew. This means your payments in will only count towards your ISA savings limit if the total amount you pay in is more than you ve withdrawn in that tax year. You cannot pay back in the amount of any withdrawal you made in a previous tax year. If you make a withdrawal and do not pay the amount of that withdrawal back in before you close your account (including on a transfer to another provider), you cannot repay the amount into another cash ISA you have with another provider, even if it is the same tax year. If you withdraw any amount you paid in during a previous tax year, you should replace those savings before you either ask to transfer and close your ISA, or change it to another ISA with us, otherwise you will not be able to do so. If you close your account and have contributed to it in the current tax year, you cannot then open another cash ISA in the same tax year. You can however transfer your ISA to a different provider at any time. Bear in mind that if you ask to transfer your account in full and you have withdrawn all or part of any amount you paid in during a previous tax year, you will not be able to replace those withdrawals once the transfer process starts. 15

Halifax Instant ISA Saver. From 3rd September 2016, we changed the name and conditions of Halifax ISA Saver Direct to Halifax Instant ISA Saver. The following conditions apply to customers who previously had Halifax ISA Saver Direct. We have notified all affected customers. The introductory wording below applies to both Halifax Instant ISA Saver and our cash ISAs that are available to new customers. There are also some special conditions that only apply to Halifax Instant ISA Saver, and those follow these conditions that apply to all our cash ISAs see page 21. Our ISA Promise is also part of our agreement with you. If you want to know more please ask for a copy of our cash ISA conditions booklet. The following conditions apply to all our Halifax cash ISAs A bit about ISAs ISAs (Individual Savings Accounts) help people save tax efficiently. The Government limits the amount you can save in ISAs, has rules on who can apply and restricts the number of ISAs you can have. Our savings literature shows the ISA limits and has other key information about ISAs. An ISA can be a cash ISA, stocks and shares ISA, innovative finance ISA or lifetime ISA. A Help to Buy: ISA is a type of cash ISA, for certain people saving for their first home. As Help to Buy: ISA customers can qualify for a Government bonus, there are lower savings limits and only certain customers can apply. If you re 16 or over then in any tax year, you can generally pay into a cash ISA and if you re 18 or over, a stocks and shares ISA or an innovative finance ISA. You can save in any type or combination of all these. Depending on your age and circumstances you may also be able to save in a lifetime ISA. You can save up to the overall annual ISA savings limit, but bear in mind that some ISAs have their own limits. Your ISAs do not need to be with the same ISA provider. With junior ISAs (for those 17 and under) a child can have one junior cash ISA and one stocks and shares junior ISA. With Help to Buy: ISAs you can pay into a Help to Buy: ISA, a stocks and shares ISA and an innovative finance ISA in any tax year. Depending on your age and circumstances you may also be able to save in a lifetime ISA. Generally you cannot pay into an ordinary [non help to buy] cash ISA too because the Government s ISA rules mean you must not subscribe to more than one cash ISA in any tax year. If you save in both a Help to Buy: ISA and a lifetime ISA, you can only use the Government bonus from one of those accounts to buy your first home. There s no income tax on any interest we pay on our cash ISAs. If you have a stocks and shares ISA, an innovative finance ISA or lifetime ISA, any income or growth from your investment will be free of both income tax and capital gains tax. The tax treatment of any account will depend on your individual circumstances and may change in the future. If there are any relevant changes to the ISA regulations, we ll apply them to your account straight away. The ISAs explained in this booklet are all cash ISAs. They only hold money, not stocks and shares. 16

Opening a Halifax cash ISA When opening a Halifax cash ISA you: Must be 16 or over. (If it s a Junior Cash ISA, the child must be 17 or under. Any adult with parental responsibility who opens it must be 16 or over.) Must be resident in the UK for tax purposes or a Crown employee serving overseas, or be married to or in a civil partnership with a Crown employee serving overseas. (If it s a Junior Cash ISA, the child must be resident in the UK for tax purposes, or be dependent on a Crown employee serving overseas.) Must give us your National Insurance number and date of birth. (For a Junior Cash ISA we need the child s National Insurance number if they are 16 or over.) Must want an account in your sole name you can t open a joint ISA. Must meet the particular requirements of the Government s Help to Buy: ISA scheme rules if it s a Help to Buy: ISA. (See the Help to Buy: ISA section below.) Having a Halifax cash ISA If you have a Halifax cash ISA you: We will contact you if a failure to follow the ISA rules means an ISA has,or will, become void. (If it s a Junior Cash ISA we will get in touch with the Registered Contact.) If a cash ISA becomes void income tax may be due on the interest earned, including any interest that has already been paid. You are responsible for paying any tax due to HM Revenue & Customs. If you have a Help to Buy: ISA, and your account cannot continue as a Help to Buy: ISA, we will convert it to an easy access cash ISA. We will continue to pay you interest tax free but you won t be able to claim any Help to Buy: ISA bonus on your savings. If that cash ISA then becomes void, income tax may be due on the interest earned, including any interest that has already been paid. You are responsible for paying any tax due to HM Revenue & Customs. Must not subscribe to more than one cash ISA in the same tax year. For example you must not pay new ISA contributions into both a Help to Buy: ISA and a different cash ISA in the same tax year. There are exceptions if you ve transferred your cash ISA; you ve previously closed another Help to Buy: ISA and now want to open a new one; or you re using the additional permitted subscription allowance after the death of your spouse or civil partner. Must not use it as security for a loan. Must not transfer it to anyone else. Must not use it to hold money for someone else, for example as a trustee. (For Junior Cash ISAs, the child owns the money saved and the account is held in their name, even if it is operated by an adult. Money in a Junior Cash ISA cannot be used to pay any other debts to us.) Must tell us if you move abroad. If you re no longer a UK resident for tax purposes, your cash ISA will continue to receive interest tax free, but you won t be able to pay any more money into it (unless you are a Crown employee serving overseas, or you are married to or in civil partnership with a Crown employee serving overseas). (For Junior Cash ISAs, payments can still be made into the account if the child no longer lives in the UK.) Must make a new application if you ve not paid anything in for a full tax year and you want to make a fresh payment into your cash ISA. This does not apply if you want to pay money you withdrew during the current tax year but have not replaced back into your account. 17