Business Banking Information. Account Transfer Service

Business Banking Information Account Transfer Service

Business Banking Information Switch your business accounts to Santander in two simple steps 1. Complete the forms inside 2. Let our Account Transfer Service take care of the rest Our dedicated Account Transfer Team will make sure you enjoy a simple and straightforward move from your existing business banking provider to Santander. All you need to do is fill the attached Form 3 (authorisation form), ensure that it s signed in accordance with your existing mandate and return it to us in the envelope provided. We ll do the rest. When we receive your completed authority form, we will: n ask for your standing order and direct debit details from your old bank. The interbank agreement says that your old bank should send us all the information we need within three working days; n switch all your standing order and direct debit details from your old business bank account; and You will also find industry forms attached to enable you to: n redirect regular credits to your new Santander Business Bank Account; and n instruct your old bank to close your existing bank account. Please make sure you keep enough money in both your existing and new accounts to cover your usual payments while you re making the switch. It can take up to 28 days to complete the switch but we will do our best to complete it sooner than this and make your move as quick and easy as possible. If you have any questions, please give us a call on 0845 609 0010. Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm. Please keep this page for your records. n contact any company that takes direct debits from your old account and inform them of your new account details. 02

Our commitment to you We believe it s important you feel confident in switching to us, which is why you can rely on our commitment to you. Our three-step commitment to you Step 1. Contact From your chosen start date, we ask for a full list of your existing standing orders, direct debits and bill payments from your old bank. Takes about five days Step 2. Switch We will set up all of your standing orders, bill payments and direct debit instructions on your new account. We will tell the direct debit companies to collect payments from your new account. Takes about 15 days Step 3. Confirm Once the switch is complete, we will let you know if any of the direct debit companies have not confirmed the changes. Takes about two days Switching your direct debits Our dedicated team are here to make sure your account switches smoothly. We will ask your old bank for a list of all of your standing orders, direct debits and bill payments. We will send you a copy of this at the same time as letting the relevant companies know that they should now collect their payments from your new Santander account. Sometimes there are some direct debit companies who may not update their records with your new bank account details. n We will send you a list of the companies that have not confirmed that they have set up your direct debits. You will then need to contact them to make sure that they collect payments from the correct account. 03

Business Banking Information What you need to do Follow the simple steps below to switch your business bank account. Choosing the date to switch This is the date that we will start the process of switching your account from your existing provider to us. It is important to get this right and below are some tips to help guide you. n It will be around 10 days from the date the switch is started for companies to update their records and be ready to collect the next payment from your new account when it is due. n We suggest that you choose a start date just after most of your payments have gone out for the month. Transferring your regular credits n Fill in Form 1 (attached) and send it to individuals or any other organisation that makes regular payments into your bank account. n These payments could include regular credits from customers or clients, commission payments or premiums. n You should send this form off as soon as possible or there may not be enough funds in your account to pay your direct debits, standing orders and so on. n You can photocopy this form or ask us for more copies if you need them. n If your payments are spread evenly throughout the month, we recommend a start date just after the largest value payments have been made. n You can choose a start date for the switch up to 60 days in to the future. 04

Filling in the forms Below is a guide to the enclosed forms you will need to fill in. We also explain where to send the forms once you have filled them in. Form 1 Credit redirection letter This form allows you to switch any regular credits received to your new business bank account with us. Please fill it in and send it to any organisations or individuals that make regular payments into your existing bank or building society account. Form 2 Interbank account switching request This form closes your existing account with your old bank. If you want to close the account you have with your old bank, you should fill in this form and send it to them. Do this after we have written to you confirming that we have completed your switch. Form 3 Customer authorisation form This form gives us your permission to talk to your existing bank and the companies you make payments to. Only fill in this form if you have not already given us your instructions to switch when you opened the account. Once you have filled Form 3 in, please send this form to: Account Transfer Service Team Banking Operations Santander PO Box 297 Bradford BD1 4YR 05

FORM 1 Customer instruction: Credit redirection letter This letter should be completed and sent to your employer, pension provider and any other organisations who make regular payments into your bank/building society account(s), eg bank/building society interest, dividends, state benefits. To: For the attention of: Dear Sir/Madam Advice of new bank/building society account details for: Name: Salary/payment reference number*: Other reference number*: Date of birth: National insurance number: D D M M Y Y Y Y Old branch sort code: Old account number: Old building society roll number (if applicable) Please send all future payments to my/our new bank/building society account details shown below. These new details should be used with effect from (insert date) New branch sort code: New account number: New building society roll number (if applicable) New bank name: New account name: Yours faithfully Customer signature: Date: *Complete as appropriate. Please note that for a salary/pension or benefit redirection you must provide your salary/pension reference number, your National Insurance number, and your date of birth. 07 Bacs Payment Schemes Limited 2009. All rights reserved. Account switching / credit redirection / 0109

FORM 2 Request for completion of account switch: Interbank account switching request To: (Old bank name and address) From: (Customer name and address) Dear Sirs Old account details: Account name: Old sort code: Old account number: Old building society roll number (if applicable) Following the recent transfer of my account please can you now undertake the actions shown below. Cancel all regular payments with effect from (insert date) Close the account held with yourselves on (insert date) I can confirm that I wil destroy all cheque books and cards issued on the account by or on the above date and or Send a cheque to my address detailed above Transfer any credit balance to the account detailed below on (insert date) New account details: Account name: New sort code: New account number: New building society roll number (if applicable) Yours faithfully Signature: Date: Name: 09 Bacs Payment Schemes Limited 2009. All rights reserved. Account switching / customer letter / 0309

FORM 3 Customer authorisation form Instruction and signatures Please fill in this form using BLOCK CAPITALS and black ink. Tick any boxes which apply. Only fill in this form if you did not give us your instructions to switch when you opened the account. I would like you to do the following on my behalf so my existing bank account can be moved to Santander. Contact my previous bank or building society to: ask for a list of direct debits, standing orders and bill payments which are currently on the account, and talk about the information you need; and cancel the standing orders which apply to the old account. Contact companies where direct debits are set up to: discuss direct debit payments and make sure they will be collected from the Santander bank account in future. Set up on my Santander bank account: standing orders, direct debits and bill payments. Signatures First account holder s signature Third account holder s signature (if this applies) Printed name Printed name Date D D M M Y Y Y Y Second account holder s signature (if this applies) Date D D M M Y Y Y Y Fourth account holder s signature (if this applies) Printed name Printed name Date D D M M Y Y Y Y Date D D M M Y Y Y Y For joint or multiple partnership accounts, everyone must sign. Previous bank details Previous bank name Business name Previous bank account number Santander bank account number Previous bank account sort code Santander bank account sort code 0 9 0 Date the switch will apply from We suggest that you choose to start the switch shortly after the largest payments will leave your account, (or, if you have lots of payments all grouped together, after most of them have left the account). This will make it easier to work out how much you need in each bank account and leave time to move income payments to your Santander account. When would you like to switch your account to Santander? Immediately D D M M Y Y Y Y A specific date (you can choose a date up to 60 days time) ANB9 0023 MAR 10 T Santander UK plc. Registered Office: 2 Triton Square, Regent s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk. Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks. Santander UK plc advises on mortgages, a limited range of life assurance, pension and collective investment scheme products and acts as an insurance intermediary for general insurance.

Apply today Call into any Santander branch Call us on 0845 609 0010 Visit santanderbusinessbanking.co.uk Santander is able to provide literature in alternative formats. The formats available are: large print, Braille, audio tape and PC disk. If you would like to register to receive correspondence in an alternative format please give us a call and ask for a Preferred Communication Request form. Santander UK plc. Registered Office: 2 Triton Square, Regent s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks. Santander UK plc advises on mortgages, a limited range of life assurance, pension and collective investment scheme products and acts as an insurance intermediary for general insurance. 012 ANB9 0023 MAR 10 T This item can be recycled.