Experian Consumer Credit Default Index. Monthly Update - March 2018

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Experian Consumer Credit Default Index Monthly Update - March 2018

Index Page 1 Experian Consumer Default Index () Overview What it measures? Page 2 Experian Consumer Default Index Composite & Product Level Page 3 Mosaic Segmentation What is Mosaic? Page 4 Experian Composite Consumer Default Index Mosaic Segmentation Page 5 Appendix How is the Experian calculated? Page 6 Appendix Experian readings for each Mosaic segmentation type

Experian Consumer Default Index () Overview What it measures? The Experian Consumer Default Index () is designed to measure the rate of first time default of South African consumers with Home Loan, Vehicle Loan, Personal Loan and Credit Card accounts. On a monthly basis, lenders typically classify their consumer accounts into one of several predetermined payment categories to reflect the level of arrears. When a lender deems the statement balance of a consumer account to be uncollectible due to it being in arrears 90 or more days or statuses such as repossession, foreclosure, charge-off or write-off, the consumer account is said to be in default. The index measures the sum of first-time (accounts that have never) defaulted balances as a percentage of the total sum of balances outstanding. Published on a monthly basis, with a 2 month lag, the indices include a composite index that measures performance across Home Loan, Vehicle Loan, Credit Card and Personal Loan accounts. In addition, there are also 4 product specific sub-indices. Each of the indices are also determined at Mosaic segmentation level to provide further insight into the dynamics faced by specific consumer segments that are experiencing different stress due to macro forces such as unemployment, interest rate changes and economic growth. Consumers with Credit Card, Personal Loan, Vehicle Loan and/or Home Loan 17,3m Trillion in Outstanding Debt 13,9m Active accounts across Credit Card, Personal Loan, Vehicle Loan and/or Home Loan R1,51 Page 1

Experian Composite & Product Level Experian Consumer Default Index Composite = % Never Default Balances that Defaulted in the last 3 Months MONTHLY HIGHLIGHTS Overall index improved from 3.27% in Jan 2017 to 3.19% in Jan 2018, but tracking higher than the 3.15% recorded for Dec 2017. Experian Consumer Default Index Product Level = % Never Default Balances that Defaulted in the last 3 Months MONTHLY HIGHLIGHTS Deterioration continued in Vehicle Finance. Experian Jan 18 Jan 17 Average Outstanding New Default Balances Composite Index 3,19 3,27 1,532,021,246,148 11,955,248,429 Home Loan Index 1,45 1,74 799,475,913,404 2,756,833,512 Vehicle Loan Index 3,29 2,67 385,437,757,467 2,900,000,449 Credit Card Index 5,71 6,09 107,947,782,437 1,593,045,977 Personal Loan Index 7,73 7,85 239,159,792,840 4,705,368,491 Page 2

Mosaic Segmentation What is Mosaic? Experian Marketing Solutions Mosaic SA is a consumer lifestyle segmentation system that classifies the South African population and enumeration areas into 36 unique types and 9 overarching groups, providing a 360-degree view of consumers choices, preferences and habits. This classification system paints a rich picture of SA consumers and their socio-demographics, lifestyles, behaviours, and culture, providing marketers with the most accurate and comprehensive view of their customers, prospects, and markets. Mosaic SA offers a common customer language to define, measure, describe and engage target audiences through accurate segment definitions that enable more strategic and sophisticated conversations with consumers. All of the indices are also determined at Mosaic segmentation level to provide further insight into the dynamics faced by specific consumer segments that are experiencing different stress due to macro forces such as unemployment, interest rate changes and economic growth. Group Description Type Description A Wealth To Do 9,84% A1 A2 A3 A4 A5 Midlife Cruisers Secured Affluence Hard-working Money Platteland Progressives Prosperous Pensioners 0,70% 2.65% 2,83% 2,57% 1,09% B Up-and-Coming 4,37% B6 B7 B8 B9 Upwardly Mobile Would-be Wealth City Convenience Student Digs 1,04% 0,84% 1,47% 1,02% C Township Traditionalists 7,56% C10 C11 C12 Diligent Settlement Households Adult Township Families Elderly-headed Homes 2,23% 2,21% 3,11% D Loyal Labourers 7,84% D13 D14 D15 D16 D17 In the Family Manufactory Middle Class Farmworking Communities Senior Migrant Farmhands Migratory Hard Labour 1,85% 1,30% 2,51% 0,74% 1,44% E Blue-collar Communities 18,43% E18 E19 E20 E21 E22 E23 Generational Township Family Middle-aged Marginalists Coastal Low-wage Households Informal Country Tenants Breadline Families Modest Township Living 4,43% 3,18% 3,66% 3,46% 2,23% 1,39% F Young Urban Survivors 9,28% F24 F25 F26 Migrant City Settler Indigent Township Families Single Room Landlords 1,53% 3,86% 3,89% G State Dependents 11,46% G27 G28 G29 G30 Sustainable RDP Families Poor RDP Households Impoverished Grant Reliants Penniless Grant Transients 4,14% 3,08% 2,27% 1,97% H Rural Traditionalists 17,97% H31 H32 H33 Eastern Tribal Gap Households Inland Traditional Gap Households Senior Single Traditionalists 7,07% 6,88% 4,03% I Outskirts Families 13,24% I34 I35 I36 Borderline Gap Households Baseline Gap Families Minimum Wage Rural Families 7,28% 2,82% 3,14% *percentages relate to proportion of SA population and not the index value per segment Page 3

Experian Mosaic Segmentation Experian Composite Consumer Default Index Mosaic Segmentation = % Never Default Balances that Defaulted in the last 3 Months 3,19% of balances on an annualized basis defaulted for first time over the period Nov 2017 to Jan 2018 R11,95bn in value defaulted for first time over the period Nov 2017 to Jan 2018 Experian Jan 18 Jan 17 New Default Balances Composite Index 3,19 3,27 11,955,248,429 Mosaic type A03 - Largest credit exposure 2,65 2,84 1,323,479,333 Mosaic type A02 - Lowest 1,81 1,95 847,281,786 Mosaic type E20 - Highest 7,13 7,12 523,928,857 Geospatial & Mosaic Insights Province & Rank 1. Western Cape 2. Gauteng 3. Eastern Cape 4. Northern Cape 5. KwaZulu-Natal 6. Free State 7. Mpumalanga 8. North West 9. Limpopo Best Good Average Bad Worst 2,20 2,95 3,36 3,41 3,64 3,65 3,81 4,01 4,08 Mosaic type A03 - Largest Credit Exposure Mosaic type A02 - Lowest Mosaic type E20 - Highest A03 Hard Working Money Middle-aged educated families, with a mid to high income living in the suburbs around industrial and mining areas recorded an improved of 2.65% in Jan 2018 compared to the 2.84% in Jan 2017. A02 Secured Affluence Mature, well educated, wealthy couples living in free-standing high-value established homes in city suburbs recorded the lowest of 1.81% in Jan 2018 which was an improvement on the 1.95% recorded in Jan 2017. G29 Impoverished Grant Reliants Families with children relying on government grants and living rent-free in informal dwellings in residential areas recorded the best year on year improvement in from 5.56% in Jan 2017 to 4.27% in Jan 2018. E20 Coastal Low-wage Households Large young households with a high unemployment rate, living in small low-value coastal township properties were the worst performing segment with a of 7.13% in Jan 2018 compared to the 7.12% recorded in Jan 2017. I36 Minimum Wage Rural Families Mixed-age families on minimum wages, living in small informal dwellings in the rural areas of the Northern Cape and the Free State recorded the worst year on year deterioration moving from 5.52% in Jan 2017 to 6.52% in Jan 2018. Page 4

Appendix How is the Experian calculated? A cleaner way to look at consumer credit trends: new, incremental default rates Published monthly, each index is based upon the following core metric: percent of open, outstanding credit newly in default in the most recent month Core Metric for March SUM OF March balances for accounts that first default in March March balances for open accounts never defaulted, unless it occured in March The index is the 3-month, balance-weighed moving average of the core metric, Index Value for March Core Metric numerators for January, February, March 12 X SUM OF Core Metric denominators for January, February, March An index of 8.1751 means: annualized rate of 8.1751% of never-defaulted balances defaulted in the recent three months Page 5

Appendix Experian readings for each Mosaic segmentation type MOSAIC Average Outstanding New Default Balances Jan 18 Jan 17 A1 A2 A3 A4 A5 Midlife Cruisers Secured Affluence Hard-working Money Platteland Progressive Prosperous Pensioners 1,88 1,81 2,65 2,71 2,47 2,05 1,95 2,84 2,66 2,11 113,469,366,048 187,647,424,225 199,703,368,779 72,642,022,735 25,493,258,256 177,741,165 282,427,262 441,159,778 164,012,954 52,421,617 B6 B7 B8 B9 Upwardly Mobile Would-be Wealth City Convenience Student Digs 2,07 3,16 2,05 3,17 1,97 3,60 2,13 2,93 119,589,436,021 57,802,393,861 95,790,120,923 15,241,539,139 206,418,878 152,015,201 163,352,750 40,292,828 C10 C11 C12 Diligent Settlement Households Adult Township Families Elderly-headed Homes 3,55 4,16 3,55 3,92 4,19 3,66 66,871,994,898 26,235,828,953 48,060,997,002 198,060,955 90,951,316 142,041,131 D13 D14 D15 D16 D17 In the Family Manufactory Middle Class Farmworking Communities Senior Migrant Farmhands Migratory Hard Labour 3,70 5,03 2,78 3,55 4,32 3,95 5,21 2,63 4,83 3,80 103,309,214,193 34,635,420,451 25,466,678,849 2,964,208,862 8,240,905,420 318,118,614 145,114,389 58,913,633 8,757,117 29,677,623 E18 E19 E20 E21 E22 E23 Generational Township Family Middle-aged Marginalists Coastal Low-wage Households Informal Country Tenants Breadline Families Modest Township Living 5,74 5,67 7,13 6,22 4,27 3,65 5,83 6,41 7,12 6,40 4,62 3,07 16,895,661,097 12,310,195,887 29,407,336,412 10,571,110,910 18,375,134,740 2,475,085,123 80,815,531 58,143,854 174,642,952 54,808,525 65,350,131 7,538,622 F24 F25 F26 Migrant City Settler Indigent Township Families Single Room Landlords 3,98 6,97 6,58 4,53 7,22 6,70 25,468,850,321 8,537,747,240 23,977,96694,250 84,481,375 49,605,691 131,492,775 G27 G28 G29 G30 Sustainable RDP Families Poor RDP Households Impoverished Grant Reliants Penniless Grant Transients 6,32 6,41 4,27 4,86 6,18 6,24 5,56 5,58 11,228,650,512 10,695,219,307 1,343,365,486 1,927,147,152 59,116,538 57,119,890 4,780,757 7,803,533 H31 H32 H33 Eastern Tribal Gap Households Inland Traditional Gap Households Senior Single Traditionalists 6,04 4,91 4,09 5.90 5.25 4.57 2,279,923,697 8,191,487,006 1,450,145,676 11,478,867 33,513,796 4,942,815 I34 I35 I36 Borderline Gap Households Baseline Gap Families Minimum Wage Rural Families 4,35 4,38 6,52 4,58 4,73 5,52 13,389,260,198 6,431,484,309 2,096,261,518 48,534,500 23,489,871 11,394,279 Page 6