The Texas Leader In Service Response Time HW TX-17 TX Protecting Your Home & Budget From The Unexpected! SEVERAL PAYMENT PLANS To Choose From! Home Warranties You Can Trust, Service You Can Rely On! 866-710-3700 AHGHomeWarranty.com A RATING
Convenience, Peace Of Mind, Personal Assurance, & Value. AHG Home Warranties You Can Trust, Service You Can Rely On! HO AHG Is The Texas Leader In Service Response Time With local AHG representatives, you can count on working with a real, live person who understands the uniqueness of your Texas home.
11 HOME Reasons To Choose WARRANTY Repairs Done Right AHG has assembled a network of pre-screened, qualified Texas contractors and service technicians. 1 Enjoy peace of mind knowing your heating, cooling, plumbing, electrical systems, appliances, and more are covered. 2 The most simplified contract in the industry! 3 Customizable and comprehensive coverage to meet your specific needs. 4 Multiple contract and military discounts. 5 Best-in-class service. 6 60-day guarantee on all repairs*. 7 4-business hour response guarantee*. 8 Courteous representatives available around the clock. 9 Quick and reliable service and repairs from pre-screened, qualified Texas service and repair technicians. 10 An AHG home warranty will minimize the inconvenience, hassle and cost of unexpected home repairs. 11 Our dedicated staff wants to help YOU! We will listen, understand your needs, and provide the service you expect and deserve. A RATING *Terms and conditions apply, please see contract for details. AHG is the home of the Individual Warranty Advocate (IWA). Our highly trained IWAs guide you through your warranty coverage For more information please call 000.000.0000 helping to eliminate any or confusion visit AHGHomeWarranty.com or misunderstandings. Your IWA INDIVIDUAL WARRANTY ADVOCATE can be your single point of contact to answer any questions, research problems and provide solutions ensuring that you get the best, fastest service possible.
Customizable Service Contracts Provide Our Customers With Cost- Effective, Hassle-Free Contractual Based Repairs For Utility Systems, Heating & Cooling Systems, Plumbing, Electrical, Water Heaters, Disposals, Major Appliances, Pools, Spas & More. You re The Reason We Are Here... 1st SERVICE COMES AHG takes pride in our team of Individual Warranty Advocates and highly-vetted service providers.
FAQs It s not a matter of if you will need home repairs... it s when! As repair costs continue to rise, a home warranty from AHG provides protection against unexpected repair bills. What makes our service contracts different? AHG is the only home warranty company with an easy to understand, 2-page service contract. AHG customers love our no surprises, cost-effective and hassle-free, contractual repair services. Who can buy an AHG Warranty? Our home warranties are available to all homeowners, landlords and property managers of single-family homes, town homes, condominiums and mobile homes. How do I know repairs will be done correctly? AHG has assembled a network of the most reputable service providers in your area. All AHG service and repair technicians are pre-screened and guaranteed by AHG to be qualified for the job. All repairs are guaranteed for 60-days unless otherwise noted on the invoice. What service fees are involved and how are they applied? Each service request requires a $65 service fee to be paid when service is requested. The service fee covers the service provider s drive time, arrival fees, and diagnosis. Is there an inspection required? No. However, it is required that all items covered by the warranty be in safe, correct working order on the start date of the contract. If you have additional questions, or would like to speak to an AHG Individual Warranty Advocate about customizing a plan that is right for you, call us today at 866-710-3700. Contact us to learn how our service app and customer portal have revolutionized the service/repair process.
Heating & Air Conditioning Plumbing Electrical System Appliances Elite Coverage Pool & Spa Upgrades & Optional Items Air Conditioning System Heating System SEER-14 HVAC Coverage Ducted Evaporative Cooler or Water/glycol systems Freon (R-22 or 410A) Refrigerant Capture & Disposal Pre-Season HVAC Tune-up Duct Work Crane Service Condensation Line Blockage Removal Pipe Leak Repair Plumbing Blockage Removal Toilet Tanks & Bowls Angle Stops/Ball/Gate/Diverter Valves, Manifolds & Water Pressure Regulator Plumbing Fixtures & Faucets Encased Plumbing/Slab Leak Repair Garbage Disposal Water Heater Tankless Water Heater Water Heater Recirculating Pump Sump Pump Jetted Bathtub Motor Assembly Main Electrical Distribution Panel Circuit Breakers & Fuses Outlets & Light Switches Conduit & Wiring COST: Unknown Preexisting Conditions or Lack of Maintenance Failure due to Rust, Corrosion, Mineral or Sediment Deposits City Permits or Correcting Code Violations Haul Away of covered items when failure occurs Value $395 Energy Star Appliance Replacement Dishwasher Cooking Oven/Stove or Range Top Built-In Microwave Range Hood Exhaust Fan Clothes Washer & Dryer $80 Central Vacuum System Trash Compactor Kitchen Fridge/Freezer+Ice Maker $70 Ceiling Fans Garage Door Opener Garage Door Springs & Wall Mounted Keypads Premier $595 Spa Mechanical System $170 $170 Chlorine Pool Mechanical System (includes Spa if attached) $170 $170 Salt Water Pool Mechanical System (includes Spa if attached) $225 $225 Additional Pool Pump for Fountains, Jets or Slides $90 $90 5K+ Square Foot Home or Detached Casita Upgrade $250 Roof Leak Repair Reimbursement Service $100 $100 Water Well Mechanical System Reimbursement Service $100 $100 Septic System Plumbing & Pumps Reimbursement Service $65 $65 Exterior Main Water, Gas & Drain Line Coverage $100 Water Softener $65 Additional Fridge or Freezer Additional Dishwasher Additional Oven/Stove or Range Top Additional Garbage Disposal Wine Cooler (20 bottle max) Warming Drawer Freestanding Ice Machine Additional Clothes Washer & Dryer Additional Garage Door Opener Luxury Appliance Coverage $100 Enhanced Plumbing & Natural Gas Coverage $60 Pricing & Coverage For Existing Homeowners $65.00 Service fee applies to all contracts *See contract for details Description of Coverage No limit on the number of units or the number of repairs. All mechanical components located inside the equipment required to make the unit operate are included + Thermostat.* If replacement is required, AHG will provide equipment that meets all Federal regulations. All internal mechanical components + Thermostat are included.* 100% of system capacity is included.* All EPA regulations included. This service is available in February, March, November or December. Repair of all sheet metal components is included. All costs included. Blockage removal is included. $500 per occurance or aggregate limit of $1,000.* No limit on the number of units over 30 gallon capacity. All components are included. Aggregate limit of $900.* Up to 1.5 HP pumps is included. Aggregate limit of $350.00 All components included. $500.00 per occurance or aggregate limit of $1,000.* If replacement is needed, similar capacity Energy Star rating will be provided when possible. All interior mechanical components required to make the unit operate are included. Aggregate limit of $1,500.* All operational mechanical components are included. Aggregate limit of $1,200.* All mechanical components included. $150 per fan.* All components directly attached to 2 ceiling mounted openers are included. Aggregate limit of $400.* This coverage applies when failure occurs. Coverage applies to water heaters, heating & air conditioners. This coverage applies when failure occurs. Aggregate limit of $250. This coverage applies when failure occurs. All mechanical components + 1 pump & 1 heater required to make the pool/spa s water circulation system operate. Aggregate limit of $800.* All mechanical components + 1 pump & 1 heater required to make the pool/spa s water circulation system operate. Aggregate limit of $1,000.* Adds an additional pump to coverage above. Value coverage applies. Actual leak must have occurred. $400 per occurrence/$1000 aggregate limit.* All mechanical components required to make the well operate. Aggregate limit of $750.* Main line repair, blockage removal, sewage ejector pump, jet pump, & grinder pump. Aggregate limit of $500* Drain, water & gas main line coverage from utility connection to the home. Aggregate limit of $1,000.* All mechanical components are included. Aggregate limit of $500. All mechanical components located inside the equipment required to make the unit operate are included. Aggregate limit of $500/ea. Increases Fridge and oven/stove coverage by $1,000. Adds Natural Gas piping to coverage & provides a one-time $500 increase to the per-occurance plumbing limit. To Order, visit www.ahghomewarranty.com or call 866-710-3700
Service Contract 1. General Terms and Conditions: 1.1 It is understood by tendering and acceptance of payment that this service contract represents the complete agreement between American Home Guardian, Inc., referred to herein as AHG, an Arizona based company located at 1839 South Alma School Road, Suite #350, Mesa, Arizona 85210 and the person(s) owning the property as indicated on the Order Confirmation Letter (OCL), referred to herein as the Contract Holder. This service contract supersedes all prior proposals or understandings. Please Refer to contract selection on the OCL when assessing covered items and fees. 1.2 This contract applies to non-commercial single-family homes, townhomes, condominiums, manufactured homes, duplexes, triplex, and four-plex residences that are under 5,000 square feet, and the covered items located within the foundation of the primary residence that are not shared with any other residence. All items located on the exterior of the home and their related controls are not covered (with the exception of heating or cooling equipment). All detached structures, casitas/guest quarters, homes over 5,000 square feet, pools, spas or roofs are not covered unless additional coverage is purchased. 1.3 To be eligible for coverage covered items must be in place, installed correctly, and be in safe, good working order on the start date of this contract. Normal usage as intended or described by the manufacturer is required. Any attempt to repair damaged items during the contract term before contacting AHG or discovery of any discrepancy above will result in the item being excluded from coverage or cancellation of the contract by AHG. 1.4 This contract excludes all known pre-existing defects, damages or failures caused by faulty installation, improperly sized, mismatched systems or components, rust, corrosion, mineral deposits, mold, moss, moisture, animals, insects or pests, roots, plants or trees, structural defects, or storms/extreme weather, misuse or abuse, cosmetic or surface damage, internal/external linings, coatings or finishes, caulking, grouting, light bulbs, handles or knobs, glass or transparent plastics. All components of solar systems, back-up or alternate power systems and batteries. Furthermore, missing or consumable components, extraneous, consequential or secondary damage, loss of any kind caused as a result of failure for any item covered under this contract is not covered and will not be reimbursed. AHG is not liable for any circumstance beyond our control or expense related to loss of income, temporary housing or living arrangements, utility bills, personal injury, property damage, food spoilage, fire or smoke damage, service delay caused by labor shortage, component procurement, rush services of any kind, overtime, debris removal, haul away or disposal fees of covered items/components unless otherwise indicated. 1.5 Unless specifically noted, AHG is not liable for cost of any kind associated with obtaining building or construction permits, or required modifications to upgrade, or install appliances, utility systems, heating or cooling equipment that may occur due to incompatible components, technology or conversion to comply with local or federal codes. Also excluded from AHG liability is the cost to provide scaffolding or ladders over 12 long, new utility runs, or access to existing utility systems and equipment located on the roof, or 20 feet above finished grade. If the item needing repair is located in an attic, crawl space, roof, wall, ceiling, floor, or encased in concrete and access is required, AHG will pay up to $100.00 to restore the opening to rough finish. Paint, texture, wallpaper, tile, stone, stucco, plaster, siding, paneling, any form of flooring, or roofing are the Contract Holder s obligation to repair. AHG is not obligated to repair damages to screen walls, fences, cabinets, counter tops, or to pay any additional cost if the contract holder chooses to upgrade any item. 1.6 AHG reserves the exclusive right to make the decision between asset repair, replacement or cash disbursement. Useful life expectancy and covered item values are based on standard grade items/components found in median priced homes. The age of covered items applies when determining deprecation value for cash disbursements. AHG is not liable to match specific features, dimensions, color or brand name. 1.7 AHG reserves the right to obtain a second opinion at no cost to the Contract Holder. 1.8 All work performed by AHG s contractors includes a 60-day labor guarantee + the manufactures part warranty unless otherwise stated on the invoice. 1.9 Coverage does not apply to homes located within 3 miles of the ocean coastline. 2. Filing a Claim or Requesting Service: 2.1 Contract Holders can go to: www.ahghomewarranty.com or call AHG s toll free service number: 1-866-710-3700 to file service requests anytime. After a service request has been received, a service representative will contact the Contract Holder to advance the service request or to schedule a mutually acceptable repair appointment within fourbusiness hours (8:00 am to 5:00 pm Monday - Friday). AHG does not guarantee we can provide same/next-day, weekend, holiday, or after business hours repair service. Therefore, service requests received on weekends, holidays or if the dwelling of record is in a rural area, a 48-hour waiting period will be allowed for a service representative to contact the Contract Holder. In the event the Contract Holder is not contacted within the time frame indicated above, a $5.00 service fee credit (no cash value) will be issued that can be applied toward a future service request. AHG will make all reasonable efforts to expedite service requests. However, if AHG s service providers cannot accommodate the Contract Holder for any reason, an Authorization Number will be issued and the Contract Holder will be required to contract a licensed, bonded and insured repair professional of their choice and submit for reimbursement based on the following terms: 2.2 An Authorization Number must be issued prior to service being performed. The Contract Holder will then have 30-days to mail before/after photos and a legible copy of the invoice to: AHG REIMBURSEMENTS. The invoice must contain: the companies name, address, phone number, license number and bond number (if applicable), arrival and departure time, description of the root cause of failure and a summary of the repair. The manufacturer and brand name of the item serviced, and part numbers for all components installed, as well as a signature by the Contract Holder indicating the repair is complete. AHG will issue payment within 30-days of receiving an invoice as described above. AHG will reimburse the Contract Holder a maximum of $55.00 per hour for labor (not to exceed industry average durations for similar repairs) and reasonable mark-up (not to exceed 50%) for all parts based on AHG s cost from our wholesale distributors. AHG does not reimburse for diagnostic, travel, arrival, or contractor imposed service fees. Covered item limits apply and all repairs over $350.00 require additional approval. AHG does not guarantee any work that is provided by contractors outside of our service network. 2.3 A $65.00 service fee is required to be paid to AHG when the service request is initiated for each item service is requested for (including reimbursement requests). Service fees are not refundable if a service request is not cancelled prior to contractor arriving at the home. 2.4 When requesting service on items essential to the health and safety of the Contract Holder (heating, cooling, plumbing, or electrical), AHG will commence service within 24-hours after the claim is reported. If repairs cannot be completed within 3-business days a status report will be provided. 3. EXCLUSIONS (unless otherwise specified by contract selection): 3.1 Heating and Central Air Conditioning System: Heating or cooling units exceeding 5 tons; system start-up or seasonal shut down; filters, humidifiers and dehumidifiers, deionizers; all pumps or plumbing located outside the unit; wiring below grade or encased in concrete, grills, registers, drip pans, all distribution ductwork, pads, dampers, or electronic zone control systems; roof jacks or stands, and clogged or dirty coils. Any refrigerant charge over $25/ pound or 1 hour of labor for recovery and disposal or leak check. Portable/space/ radiant heaters, attic fans, geothermal heating systems, fireplaces, mini-split or ductless heating or cooling systems, and window mounted evaporative coolers. 3.2 Aggregate contract limits for gas or electric heating or cooling systems is: 1 thru 9 years old- NO REPAIR LIMIT, replacement or repairs on units 10 thru 17 years old=$5,000.00, any other age= $1,200.00. Evaporative cooler or water/glycolbased cooling systems have an aggregate limit of: 1 to 10 years old $1,200.00, any other age is $500.00. 3.3 Pre-Season Tune-up: Not to exceed $65 /unit and reimbursement is required in rural areas. Repairs are not included in this service. 3.4 Plumbing System: Tub or shower enclosures, pans or stalls; sinks and sink stoppers or pop-up assemblies, filters, resin tanks, screens, baskets or strainers. Toilets with built-in pressure system, any kind or component of bidets, wall mounted toilet or urinal, and all toilet lids, or seats, sewage grinders or ejector pumps and camera inspection service. Plumbing system maintenance or cleaning to remove excessive grease or sludge build-up, and lateral re-plumbing or blockages that cannot be accessed from a ground level cleanout. Any disposal over ½ hp. 3.5 Water Heater: Point of use water heating systems, power venting systems, timers and all related wiring or controls, external tanks or pumps; noise caused by water movement or water hammer. 3.6 Electrical System: All low voltage and wireless systems, light fixtures, outlet or switch face-plates, alarm
Service Contract and intercom systems, inadequate wire gauge or circuit capacity, and all wiring below grade or encased in concrete. 3.7 Appliance Coverage: Racks, drawers, shelves, glass, hinges or springs, clocks, turntables, soap dispensers, removable hoses or attachments, rotisserie motors, and after-market finishes/ paneling. 3.8 Garage Door Opener: Garage doors, rollers, door track, remote transmitters or receivers, adjusting safety interlocks or door travel settings. 3.9 Ceiling Fans: Remote transmitters or receivers, fan blades, light kits, mounting blocks, fan balancing, attic fans, or whole-house fans. 3.10 Pool and Spa Mechanical System: Any component not on a pad within ten feet of the primary pump controls, or is located in the pool/spa below the water line, or below grade or encased in concrete. Timers and all related wiring and control boards, cleaning equipment, in-floor sweeps/pop-up systems, filtration media, screens, grids, baskets, hoses and remote transmitters or receivers. All components of water conditioning or chemical supply devices, all salt system components, concrete pads, decking, railings, lights, and components associated with fountains, waterfalls, recreational accessories or safety equipment. 3.11 Roof Leak Repair REIMBURSEMENT: Missing tiles or shingles, gutters, flashings, any section of roof that is not over the main living area (garage, patio and Arizona rooms are excluded), roof structure or decking components. AHG is not liable for color matching of roofing materials. 3.12 Water Well Mechanical System Repair REIMBURSEMENT: The well sanitary seal and cap, casing, vent, distribution plumbing between well and the house. Modifications of any kind required to adjust pump or motor depth, power supply to the well system control box. Coverage does not apply to shared wells or wells for livestock tanks and items not within ten feet of the wellhead are excluded. 3.13 Septic System Plumbing and Pumps REIMBURSEMENT: Septic tank pumping/waste removal, chemical treatments, all components associated with leach fields and lateral plumbing lines. Electrical wiring, control panels or timers, location service, level indicators/switches or alarms. 3.14 Exterior Main Water, Gas and Drain Line Coverage: Restoring landscaping is not included. 4. Coverage Effective Dates: 4.1 All contracts are for the duration indicated on the OCL. However, All contracts granted assume a 30-day no claim requirement, unless the Contract Holder provides documentation of continuous home warranty coverage, In the event service is required in the first 30-days of the contract, proof of continuous home warranty coverage must be submitted to HIR@ahghomewarranty.com before the claim will be processed (see section 1.3). 5. Contract Holder Obligations: At the first indication service may be required; it is the Contract Holder s obligation to contact AHG as described in section 2. When requesting service, it is the Contract Holder s obligation to select the trade type of the contractor. In the event the wrong trade type is requested, the Contract Holder is required to pay a second service fee to dispatch a second contractor. In addition, the Contract Holder is obligated to perform all manufacturer recommended preventative maintenance or necessary cleaning activities for coverage to apply. If the Contract Holder is notified of a need for maintenance, 10-days will be granted to complete the required service. If the maintenance is not completed as described, the item will be excluded from coverage for the remaining term of the contact. AHG does not offer any coverage that will negate the maintenance requirement after being notified. It is also the Contract Holder s obligation to pay any deductible or processing fee to seek reimbursement or service in accordance with any prior service providers warranty, the Contract Holder s Homeowners Insurance or existing manufacturer warranties before this contract can be utilized. 6. Right of Refusal, Cancellation, Contract Ownership Transfer and Renewal: 6.1 AHG reserves the right to refuse the issuance of a contract or to cancel this contract based on the following: 1- Discovery of a material change in the nature or extent of required repair or service which occurs after the effective date that is beyond the premise this service contract was issued or sold, or any omission, fraud, material misrepresentation in presenting a claim for service, a crime conviction that impacts this contract. 2- If any form of payment is returned stopped, NSF, account closed or if a credit card charge is disputed (a $36.00 fee will apply if this occurs). 3- Failure by the Contract Holder to arrange for payment of any amount due; in this case AHG will make one attempt to collect. If no payment/arrangement is made within 14-days, the debt will be turned over to collections. All collection efforts are billable at $125.00 per hour, plus industry standard for expenses and $10.00/month late fee will apply. 4- If an AHG employee or one of our service providers safety and wellbeing is compromised or threatened. 6.2 The Contract Holder can cancel this contract at any time. In this event, a prorated refund less any unpaid fees will be given to the Contract Holder in the form of a business check within 45 days of AHG receiving a written cancellation notice that has been delivered via first class mail to AHG s CANCELLATION DEPARTMENT. All contracts canceled by the Contract Holder will be charged a 15% administrative handling fee based on full purchase price of the contract. 6.3 In the event AHG cancels this contract, no cancellation fee will be imposed and a prorated refund less any unpaid fees will be issued to the Contract Holder within 45-days. Cancellation will become effective 15 days after the notice of cancellation is mailed to the holder. 6.4 If the home is sold prior to expiration of this contract, please contact AHG to transfer ownership to the new owner. A $15.00 transfer fee is required for this transaction if the contract is not extended to a minimum of a one-year term. Contract Holders can transfer any remaining value of the contract to a new home if they purchase a minimum term of one year. No fees will be applied to this transaction. 6.5 This contract is renewable at AHG s discretion. At time of renewal, the Contract Holder will be notified of rates and terms required to continue coverage. 7. Dispute Resolution and Waiver: In the unforeseen event of the need for dispute resolution, the matter will be resolved as follows: (1) All parties are required to make a good faith written/documented attempt at contractually based resolve. If the matter does not agreeably conclude within 10-business days, then the dispute will be moved to arbitration. It is agreed that the party pursuing the resolution is to initiate arbitration process. All proceedings will be in accordance of the Federal Arbitration Act (9 U.S.C. 1et seq). The Arbitrator will be assigned from the American Arbitration Association. Each party is responsible for their own file/answer fees, and the Arbitrators conclusion will be accepted as all-inclusive/final resolve. If AHG is not the prevailing party, the standard filing fee will be reimbursed. (2) If the arbitration process fails (meaning no decision or failure to conclude), then local small claims court is the only other alternative. (3) Reiteration of contract terms-- it is acknowledged and accepted that the contractual limits or obligations contained herein represent the maximum allowable claim. (4) By entering into this contractual agreement, all parties agree they are irrevocably waving/giving up the right of single/private attorney action of any kind, trial by jury, and participation in any representative, consolidated or class action. 8. Notice to All Texas Residents: 8.1 This contract is issued pursuant to a license granted by the Texas Real Estate Commission. All complaints in connection with this contract may be directed to the Commission at P.O. Box 12188, Austin, TX 78711 or by calling 512-936-3049. 8.2 The purchase of a home warranty or a residential service contract is optional and similar coverage may be purchased through other residential service companies or insurance companies authorized to transact business in Texas. 8.3 You (the Buyer/Owner) have other rights and remedies under the Texas Deceptive Trade Practices Consumer Protection Act which are in addition to any remedy that may be available under this contract. For more information concerning your rights, contact the Consumer Protection Division of the Attorney General s office, your local district or county attorney, or the legal representation of your choice. 8.4 In the state of Texas AHG does not sell home warranties ; we offer residential service contracts. Any reference to home warranty, warranties or contract should be replaced with the term residential service contract.