Appendix I A Survey on the Priority Sector Lending by Commercial Banks in Kerala QUESTIONNAIRE (BENEFICIARIES) (Please put a tick ( ) mark against the answers you choose) 1. Sampling details i. Sl. No. ii. Block/Municipality iii. District iv. Zone: a. Northern b. Central c. Southern v. Category: a. Agriculture b. SSI c. GSS d. Other tertiary sectors 2. Age a. Below 20 years b. 20-30years c. 30-40 years d. 40-50 years e. Above 50 years 3. Sex a. Male b. Female 4. Religion a. Hindu b. Muslim c. Christian d. SC/ST e. Others 5. Marital status a. Single b. Married 6. Educational qualifications
a. Illiterate b. Below SSLC c. SSLC d. Degree e. Post Graduate f. Technical/Dip. g. Professional Degree h. Others 7. Traditional occupation a. Artisan b. Blacksmith c. Carpenter d. Goldsmith e. Mason f. Potter g. Others h. No trad. occupation 8. Occupation a. Agriculture b. Retail trader c. Professionals d. Small-scale industrialist e. Traditional occupation f. Govt. servant g. Self employed h. Others 9. Particulars of land holdings a. Dry land b. Wetland 10. Particulars of residential buildings a. Temporary shed b. Tiled house c. Terraced house d. Partly ter. house e. Others 11. Monthly income a. Less than Rs.1,000 b. Rs. 1,000-2,000 c. Rs. 2,000-3,000 d. Rs. 3,000-5,000 e. Above Rs. 5, 000 12. Monthly expenditure a. Less than Rs. 1,000 b. Rs. 1,000-2,000 c. Rs. 2,000-3,000 d. Rs. 3,000-5,000 e. Above Rs. 5, 000 13. Monthly savings a. Less than Rs. 1,000 b. Rs. 1,000-2,000 c. Rs. 2,000-3,000 d. Rs. 3,000-5,000 e. Above Rs. 5, 000 14. Why do you prefer bank loan? a. Low rate of interest
b. Easy repayment facility c. No other sources of finance d. Others 15. What are the reasons for availing loan under this scheme? a. Low rate of interest b. To start the activity c. To expand the activity d. Low family income e. To get the subsidy f. Unemployment 16. How do you know about this scheme? a. Newspaper b. TV/Radio c. Block/Govt. officials. d. Hoardings e. Friends/ relatives/neighbours f. Local leaders g. Others 17. Are you aware of the interest rate? 18. Are you aware of the subsidy? 19. Are you aware of the complete details of the scheme? 20. If Yes, who gave you the details? a. Bank officials b. Block officials c. Others 21. How did you approach the bank? a. Directly b. Indirectly 22. If Indirectly, with whom? a. Local/political leaders b. Friends and relatives c. Others 23. Bank from where the loan is taken: a. State bank group b. Nationalised banks
c. Other scheduled commercial banks 24. Reasons for selecting this bank: a. Nearness to residence b. Advice of friends/neighbours c. Public sector bank d. Better services e. Recommended by Govt. officials f. Others 25. Have you received the applied loan amount fully or partially? a. Fully b. Partially 26. Whether you received the loan amount in: a. Cash b. Kind 27. If in Cash, mode of sanction: a. Lump sum b. instalment 28. Have you provided any margin money? 29. Are you availing the loan for? a. The first time b. The second time c. The third time d. Others 30. Did you receive any passbook? 31. If Yes, language of the passbook? a. Malayalam b. English 32. Whether the loan amount received was sufficient for the purpose? 33. If No, how the balance was mobilised? a. Personal account b. Moneylenders c. Friends/relatives d. Other financial agencies 34. Interest rate of this loan:
a. Low b. High 35. Stage at which the assistance was received: a. Before starting the project b. After starting the project 36. Did you exercise the option to purchase the asset? 37. If No, who compelled you to purchase it from a specific dealer? a. Bank officials b. Block officials c. Others 38. Do you consider the purchase as? a. Profit b. Loss 39. Difficulties in getting the loan sanctioned a. Loss of labour b. Bribe to Block/ Govt. officials c. Incidental expenses d. Others 40. Did you get the loan? a. Faster than you expected b. On time as you expected c. Later than you expected 41. If your answer is later than you expected, it was due to delay in: a. Submitting the documents b. Site inspection c. Procedural formalities d. Getting certificates from other Govt. offices e. Others 42. How far is the bank from your residence? a. Less than 5 km b. 5-10 km c. More than 10 km 43. How many times have you visited the bank to avail the loan? a. Less than 3 times b. 3 to 6 times c. 6 to10 times d. More than 10 times
44. How much time did it take to meet the bank officials in each visit? a. Less than 1 hour b. 1 to 2 hours c. 2 to 3 hours d. 3 to 4 hours 45. Time lag in the disbursement of loans: a. Less than 15 days b. 15-30 days c. 30-60 days d. More than 60 days 46. Was there any pre-sanction visit by the bank officials? 47. Nature of post-sanction visits by the bank officials: a. Regular b. Once in a while c. No visit 48. Have you received any other assistance from the bank? a. Training b. Input supply c. Technology d. Marketing e. Others 49. In your opinion, the staff at bank was: a. Courteous and friendly b. Business like c. Not very helpful d. Indifferent 50. Are you satisfied with ( F - fully, P - partially and N - no. a. Behaviour of the bank staff F P N b. Guidance received F P N c. Promptness in receiving in the loan F P N d. Formalities in getting the loan F P N e. Rate of subsidy F P N f. Rate of interest F P N g. Present lending facilities in the bank F P N 51. Did you utilise the loan for the purpose for which it was provided? 52. If No, mode of diversion: a. Family consumption b. House construction /maintenance /extension
c. Purchase of household articles d. Marriage/festivals e. Medical treatment f. Repayment of debts 53. Are you repaying the loan? 54. If No, state the reasons a. Loss b. Diversion of loan c. Discouraged by others/ e. Others expecting write-offs 55. If Yes nature of repayment a. Regular b. Irregular 56. How do you repay the loan? a. Income generated from the project b. Other financial agencies c. Selling and pledging the asset d. Chitty or kuris e. Taking loan from money lender f. Others 57. Is the project running under? a. Profit b. Break-even c. Loss 58. If Loss, what are the reasons? a. Improper selection of the project b. Lack of marketing facilities
c. Lack of technical consultancy d. Diversion of loan/income amount e. Insufficient /untimely credit f. Lack of business attitude g. Natural calamity h. Labour problems i. Govt. policy j. Mishap k. Others 59. Pre-loan Income: a. Less than Rs. 1,000 b. Rs. 1,000-2,000 c. Rs. 2,000-3,000 d. Rs. 3,000-5,000 e. Above Rs. 5, 000 60. Size of employment generated in person-days: Details a. Man mazdoor b. Skilled man mazdoor c. Woman mazdoor d. Skilled woman mazdoor No. 61. Whether the purpose or goal of the loan was achieved? 62. Income from the project is utilised for: a. Depositing in the bank b. Improving living standards c. Reinvesting in the scheme d. Clearing the previous debts e. Others 63. Did the opening of a bank in your area helped in? a. Socio economic development of that area b. Reducing the influence of money lenders in that area 64. Change in your economic and social status after availing the loan? a. Raised b. Lowered c. No change 65. What are the impacts of the bank loan on your living conditions?
a. Expansion of activities on modern lines b. Repaid past debts with high interest rates c. Given better education and health facilities to children d. Avoided buying on credit leading to higher profits e. Led a comfortable life f. Improved credit worthiness g. Purchased household articles h. Marriage of children i. Reduced poverty j. Purchased land k. Modified or constructed house l. Others 66. State the problems in getting the loan and implementing the project? a. Lack of sympathetic attitude on the part of bank offials b. Lack of facilities for technical consultancy c. Absence of post credit super vision d. Inadequate quantum of credit limits e. Identification of deserving borrowers f. Untimely sanctioning of loan g. High rate of interest h. Cumbersome procedure i. Faulty project appraisal j. Unsystematic utilisation of loans k. Lack of co-ordination l. Lack of infrastructural support m. Exploitation by middlemen n. Others 67. What are the suggestions to solve them? 68. What do you prefer? a. Bank loan b. Money lender s loan 69. What do you prefer? a. Subsidised low cost loan with some delay and inadequacy b. Easy, timely and adequate credit at a higher rate
70. Do you think that the interest rate of bank loan is? a. Reasonable b. Not reasonable 71. Will you approach the bank again for the same type of loan? 72. Whether this type of lending is to be continued?
Appendix II A Survey on the Priority Sector Lending by Commercial Banks in Kerala QUESTIONNAIRE (BANK MANAGERS) (Please put a tick ( ) mark against the answers you choose) 1. Sampling Details i. Sl. No. ii. Block/Municipality iii. District iv. Zone: a. Northern b. Central c. Southern v. Name of bank vi. Bank group a. State bank group b. Nationalised banks c. Other scheduled commercial banks 2. Actions taken by the bank for communicating the PSL scheme. a. Wall posters/brochures b. Circulars c. Block officials d. News papers e. TV/Radio f. Others 3. How do the beneficiaries approach the bank? a. Directly b. Indirectly 4. Do your branch have a liaison officer for priority sector lending? 5. Do you/your staff have undergone any training in PSL programme?
alterations? 6. Do you provide any assistance to make the project bankable with necessary 7. Did you accept all the bankable projects in PSL? 8. Are you maintaining separate register of loans? i. Sector-wise ii. Village-wise 9. How do you assist the borrowers in times of difficulties? a. Providing repayment holidays b. Waiving of penal interest c. Rescheduling of loans d. Assistance as per Govt. guidelines e. Need based assistance 10. Do you compel the beneficiaries to insure the asset? 11. Do you conduct any pre-sanction visits? 12. Nature of post-sanction visits done by you a. Regular b. Once in a while 13. How much time it will take for disposal of application? a. One week b. Two weeks c. Three weeks d. Above three weeks 14. What are the interest rates on PSL loans? a. Up to Rs. 2 lakhs b. Rs. 2 to 5 lakhs c. Above Rs. 5 lakhs 15. What are the interest rates on non-psl loans?
a. Up to Rs. 2 lakhs b. Rs. 2 to 5 lakhs c. Above Rs. 5 lakhs 16. Processing charges levied from the PSL beneficiaries a. Up to Rs. 25,000 b. Over Rs. 25,000 17. Disposal/ processing of applications is done at: a. Branch b. Regional office 18. Reasons for delay in disbursement of loans a. Technical appraisal b. Certificates of others c. Shortage of staff d. Improper documentation 19. Are you providing non-credit inputs such as? i. Technology ii. Input supply iii. Marketing iv. Training to beneficiaries 20. In financing priority sectors, do you receive any assistance from? i. SC/ST Corporation ii. SHGs/ NGOs iii. DRDA / DIC iv. No assistance 21. Is there any interference in the selection of beneficiaries?
22. If Yes, from whom? a. Political/local leaders b. Superior officers 23. Do your branch have a Service Area? 24. Have you conducted any survey in your Service Area? 25. Is SAA successful in Kerala? 26. If No, reasons for failure: a. Improper allocation of area b. Availability of more banks c. Impractical scheme d. Improper execution e. Lending operations not limited to that area 27. How is the target as per DCP for your branch is fixed? a. By CD ratio b. By amount 28. Do you find any difficulty in achieving the target? 29. If Yes, what are they? a. Lack of bankable proposals b. Lack of entrepreneurship c. Work load in branches d. Borrowers inability to select viable project 30. What are the benefits enjoyed by the PSL beneficiaries? a. Low interest rate b. Less formalities c. Quick disbursement d. Subsidy e. No such benefits 31. Have you noticed any misutilisation of loans? 32. If Yes, actions taken by you:
a. Called back the advance b. Personal follow-up for repayment c. Reported to higher authorities d. Not bothered if repaid properly 33. In which type or category do you find more defaulters? i. Education a. Educated b. Illiterates ii. Size of holdings a. Small/ Medium b. Large iii. Income a. High b. Low iv. Sex a. Man b. Woman v. Caste a. Forward b. Backward vi. Category a. GSS b. Others 34. Do your branch have a recovery cell? 35. Do you send advance notice before the instalment is due? 36. If No when do you send it? a. When one instalment is due b. When two instalments are due c. When three instalments are due d. More than three instalments are due 37. What are the actions taken in case of default? a. Personal visit b. Notice and personal visit c. Send bank staff for follow- up d. Compromise e. Legal proceedings 38. Do the following factors expedite the recovery process?
i. Recovery camps ii. Non-Public Business Working Day iii. Revenue Recovery Act iv. Publication of defaulters list v. Appointment of collection agents v. Allowance to prompt payers 39. Do you feel any hardships in recovery? 40. If Yes what are they? a. BIFR reference b. Long years of legal proceedings c. Lack of Govt. support d. Realising the decreed debt e. Mental assaults f. Physical assaults 41. Have your bank opted the DICGC scheme? 42. In which sector do you find more NPAs? a. Priority sector b. Non priority sector 43. Priority sector segments with low NPAs: a. Housing b. SSI c. Retail trade d. Education e. Professionals & Self-employed f. Agriculture g. Others 44. What are the factors responsible for NPAs in priority sector? a. Unscientific borrower selection
b. Under/ non-financing in time c. Socio political pressure d. Low income generation e. Mismanagement of funds f. Lack of follow up g. Wilful default h. Non-cooperation by Govt. agencies i. Effects of ADRS j. Defective project appraisal h. Others 45. Priority sector advances for the last five years in your branch: Year PSL advance Non-PSL advance 1996 1997 1998 1999 2000 46. NPA position of your branch for the last five years: Year PSL NPAs Non-PSL NPAs 1996 1997 1998 1999 2000 47. Have the beneficiaries opened any account in your branch? 48. Do the beneficiaries approach for subsequent loans? 49. If Yes criteria for the loan: a. Complete repayment b. Regular repayment c. Others 50. Due to PSL is there any shortage of funds for lending to others?
51. Is priority sector lending - profit or loss? a. Profit b. Loss 52. If Loss reasons: a. Low interest rate b. More defaulters c. Inadequate supervision d. High overhead cost 53. What are the goals achieved through priority sector lending? a. Eradication of poverty b. Upliftment of weaker sections c. Reduction of unemployment d. Self-sufficiency in food e. Growth in industrial sectors f. Socio-economic growth g. Others 54. What are the difficulties faced in the implementation of PSL scheme? a. Follow the guidelines strictly b. Assessment of credit worthiness c. Receiving applications in bulk d. Insufficient staff e. Non-cooperation from Govt. officials f. Lack of co-operation from own staff g. Lack of infrastructure facilities in rural areas h. Considered as the responsibility of manager alone i. Delay in legal proceedings j. Borrowers association k. High number of defaulters l. Political pressure m. Urban vs. rural bias n. Others 55. Which type of banking do you prefer? a. Class banking b. Social banking 56. Are you in favour of denationalisation? 57. Is PSL to be limited to profit making banks alone?
58. Is PSL interest to be equalised with non-psl? 59. In your opinion PSL target is to be a. Reduced to b. Increased to c. Maintain at present level d. Stopped step by step 60. Do you believe that the benefit of PSL is enjoyed by the real priorities? 61. Have you noticed any change in the credit pattern of the banking system since 1969? 62. What is the relevance of PSL in this millennium of Liberalisation, Privatisation and Globalisation (LPG)?