EZLinks Reservatin System Cancellatins and N-Shw Fees Overview The EZLinks reservatin sftware allws yu t classify a tee time cancellatin as a N-Shw, and autmatically charge a fee t the credit card the tee time was secured with. A variety f ptinal settings will help yu maximize efficiency, security, and flexibility. * This credit card prcessing functin des nt integrate with Pint-Of-Sale. It resides nly within the reservatin system. Printable reprts are available t assist with recnciliatin. Requirements A credit card merchant accunt established with BluePay r ETS. EZLinks sftware versin 7.0 (r higher). Prper cnfiguratin f yur EZLinks sftware. Getting Started 1. Establish a merchant accunt with an EZLinks-apprved credit card prcessr. 2. Prvide thse details t yur EZLinks representative, and discuss hw yu wuld like yur sftware t be cnfigured fr N-Shw handling.. Verify the Cancellatin Amunt fr each f yur greens fees, and update them if necessary. This is in the sftware under Maintenance > Cnfiguratin > Fees/Pricing. This is the default, per-player amunt shwn in the Cancellatin Screen during N-Shw prcessing. 1
Hw t Charge a N-Shw 1. At the Cancellatin Screen, chse the N Shw Cancellatin Type. Upn request, yur system can be setup t autmatically default t N Shw when a cancellatin is made within [X] minutes f the scheduled tee time. (The number f minutes is custmizable). 2. When N Shw is selected, an ptin t Charge the glfer s credit card is displayed. Select Yes t charge the credit card (assuming ne was used t secure the reservatin). Select N if yu nly want t identify the cancellatin as a N-Shw fr tracking purpses, but d nt want t charge the glfer. Cmplete the cancellatin.. The amunt t be charged is shwn. T adjust this, click Edit Amunt r View/Edit Details, and the Cancellatin Detail screen will be displayed. 1 2 The Cancellatin Detail screen 4. Adjust the Cancellatin Fee Amunt The default Cancellatin Fee amunt fr each glfer s assigned greens fee is shwn. If system cnfiguratin permits it, yu can manually change this amunt t a lesser value. 5. The default actin fr the cancellatin is shwn. If permitted, yu can verride this actin. 4 5 2
Reprting The EZLinks reservatin system prvides a variety f reprts that highlight cancellatin data. These include: Reprt Categry Reprt Name System Reprts Audit Reprt: CC Transactins Useful fr recnciling charges against a Pint-Of-Sale (POS) System (see belw). Statistics Cancellatins Varius reprts that prvide cancellatin details. Statistics Daily Activity Cancellatins A summary f cancellatins made n a select date. Statistics N Shws A summary f cancellatins that were made using the N Shw designatin. NOTE: In rder t maintain cmpliance with PCI/PA-DSS cnsumer security standards, credit card data cannt be included n printable reprts r exprtable data files.
Optinal Settings & Cnfiguratins Flexible Cancellatin Rules Optinal Feature: Each Reservatin Type ( Public, Gld Member, Nn-Resident, etc.) can be cnfigured with its wn set f rules fr the handling f cancellatin fees, and the refunding f prepaid greens fees and/r reservatin fees. This allws fr flexibility acrss different glfer-type plicies. Example: The system can refund an advanced reservatin fee (if applicable), but then charge a cancellatin fee, if a Nn-Resident tee time is canceled by yur staff as a N Shw. These cllectedfunds can then be ruted t a merchant accunt yu have established with yur credit card prcessr. Partially cntrlled at: Maintenance > Cnfig. > Reservatin Type > Mdify Grup Rules > Credit Cards tab Database lcatin: db.cursegrupreservatintype varius data fields. Defaulting the Cancel Type t "N-Shw" Optinal Feature: Within the Cancellatin Screen, the system can autmatically set the Cancellatin Type t N Shw if the cancellatin is being made within X minutes f the scheduled tee time. Example: If the system is set t a value f "10", and a tee time is at 8:00am, then cancelling that tee time anytime after 7:50am can autmatically default the Cancellatin Type t "N Shw. Database lcatin: db.curse.nshwbyminutes Assign the desired value in Minutes. T ignre this setting, use a value f "-1". Restrict Changes t the Cancellatin Type Optinal Feature: A user-grup can be prhibited frm changing the Cancellatin Type setting. Example: A manager may nt want their clerks t have the ability t set a cancellatin as a N-Shw. This is set under Maintenance > Security Grup > Chse Cancellatin Type Optins: (1) D nt allw changes, (2) Allw changes, () Allw changes using a Supervisr Passwrd. 4
Restrict Changes t the Cancellatin Amunt Optinal Feature: The ability t verride the default Cancellatin Amunt shwn in the Cancellatin Details screen can be restricted. Example: A manager des nt want his staff t be able t adjust the amunt charged fr N-Shw cancellatins, requiring them t charge the default value. This is set under Maintenance > Security Grups > Alter Cancel Amunt Optins: (1) D nt allw changes, (2) Allw changes, () Allw changes using a Supervisr Passwrd. Restrict a User frm Overriding Autmatic Charges and Credits Optinal Feature: When a cancellatin ccurs, varius fees may be autmatically charged r refunded, based n basic settings that EZLinks applies when installing the sftware. The ability fr a user grup t verride that default actin can be restricted, permitted, r passwrd prtected. Example: A glfer was charged a Reservatin Fee when he bked his tee time. By default, when that tee time is cancelled, the Reservatin Fee is nt refunded. Hwever, within the Cancellatin Details screen, the user can be permitted t refund that fee by entering the Supervisr Passwrd. This is set under Maintenance > Security Grups > Alter Cancellatin Charges Database lcatin: db.cursegrup_ttaltercancelplicy 0=N changes t the default behavir are allwed. 1=Changes are allwed if the Supervisr Passwrd is entered 2=Changes are always allwed. Restrict Cancellatins When an Autmatic Charge/Credit is Invlved Optinal Feature: A cancellatin that will invlve a credit card transactin can be restricted. Example: The manager wants t passwrd-prtect cancellatins that invlve Reservatin Fee refunds, N-Shw charges, etc. This is set under Maintenance > Security Grups > Allw Cancel CC Trans. Optins: (1) D nt allw cancellatins, (2) Allw cancellatins, () Allw cancellatins using a Supervisr Passwrd 5