TIAA-CREF USC RETIREMENT SAV PROGRAM USC 401(A) MATCHING PLAN. Summary of Plan Services and Costs

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USC RETIREMENT SAV PROGRAM USC 401(A) MATCHING PLAN Summary of Plan Services and Costs July 9, 2013 This summary provides important information to assist you in making decisions related to your participation in the USC RETIREMENT SAV PROGRAM USC 401(A) MATCHING PLAN. Your participation in the plan is the first step to ensuring adequate retirement income. Although no action is required at this time, please review this information and refer to it when managing your account. Your plan allows you to direct how contributions are invested. When making investment decisions, you should keep in mind how long you have until retirement, your tolerance for risk, how this retirement plan fits into your overall financial goals, and the impact of fees. Your plan offers a range of investment options available from the following service providers: - TIAA-CREF - Fidelity - Prudential - SunAmerica - Frozen to new contributions - Vanguard TIAA-CREF Right to Direct Investments You may specify how your future contributions to the retirement plan are invested or make changes to existing investments in your plan as described in the Summary Plan Document. These changes can be made: 1. Online by visiting tiaa-cref.org 2. By phone at 800 842-2252 available Monday Friday, 8 a.m. to 10 p.m. and Saturday, 9 a.m. to 6 p.m. (ET) Restrictions Changes to existing investments usually take place at the close of the business day if a change is requested prior to 4:00 p.m. (ET). Refer to the Investment Options Comparative Chart for investment-specific restrictions. Additional Rights and Privileges

Certain investments that you may hold may give you the opportunity to vote on proposals. If and when such opportunities arise, you will receive a notice with the instructions on how to take advantage of what is being offered. Investment Options A variety of investment options are available in the plan. A current list of investment options and detailed descriptions of each one is available online at tiaa-cref.org/planinvestmentoptions, enter your plan ID, 101192, and you'll be directed to plan and investment information. The investment options available as of the date of this summary include: American Funds EuroPacific Growth Fund R6 American Funds Washington Mutual Investors Fund R6 CREF Bond Market Account CREF Equity Index Account CREF Global Equities Account CREF Growth Account CREF Inflation-Linked Bond Account CREF Money Market Account CREF Social Choice Account CREF Stock Account TIAA Real Estate Account TIAA Traditional Annuity TIAA-CREF International Equity Fund Institutional TIAA-CREF Large-Cap Value Fund Institutional TIAA-CREF Lifecycle 2010 Fund Institutional TIAA-CREF Lifecycle 2015 Fund Institutional TIAA-CREF Lifecycle 2020 Fund Institutional TIAA-CREF Lifecycle 2025 Fund Institutional TIAA-CREF Lifecycle 2030 Fund Institutional TIAA-CREF Lifecycle 2035 Fund Institutional TIAA-CREF Lifecycle 2040 Fund Institutional TIAA-CREF Lifecycle 2045 Fund Institutional TIAA-CREF Lifecycle 2050 Fund Institutional TIAA-CREF Lifecycle 2055 Fund Institutional TIAA-CREF Lifecycle Retirement Income Fund Institutional TIAA-CREF Mid-Cap Growth Fund Institutional TIAA-CREF Mid-Cap Value Fund Institutional TIAA-CREF Small-Cap Equity Fund Institutional Western Asset Core Plus Bond Fund IS Cost of Plan Services There are three categories of services provided to your plan: 1. General Administrative Services General administrative services include recordkeeping, legal, accounting, consulting, investment advisory and other plan administration services. Some of the expenses for general administrative services are fixed and other expenses such as legal or accounting may vary from year to year.

These costs are allocated to each participant in a uniform way. Other than your specific investment services fees, your plan has no additional administrative expenses paid to TIAA-CREF. 2. Specific Investment Services Each investment offered within the plan charges a fee for managing the investment and for associated services. This is referred to as the expense ratio and is paid by all participants in that investment in proportion to the amount of their investment. The specific expense ratio for each plan designated investment option is listed in the Investment Options Comparative Chart. 3. Personalized Services Personalized services provide access to a number of plan features and investments that you pay for, only if you use them. The personalized services used most often are: Retirement plan loan The cost to you based upon the difference between what you earn on collateral and what you pay in interest Qualified domestic relations orders No charge Sales charge for certain investments Purchase, withdrawal, and redemption fees for certain investments None Varies, see prospectus A prospectus for each TIAA-CREF investment offered within the plan is available online at tiaa-cref.org/planinvestmentoptions, enter your plan ID, 101192, and you'll be directed to plan and investment information. Variable return investments (mutual funds and/or variable annuities) are offered through your plan sponsor's retirement plan. Funds are offered at that day's net asset value (NAV), and the performance is displayed accordingly. Performance at NAV does not reflect sales charges, which are waived through your retirement plan. If included, the sales charges would have reduced the performance as quoted. There are inherent risks in investing in variable return investments including loss of principal. Please read the prospectus and carefully consider the investment objectives, risks, charges and expenses before investing. Fidelity Right to Direct Investments You may specify how your future contributions to the plan are directed or make changes to existing investments in your plan either online at www.fidelity.com or by phone at 800-343-0860. Your rights under the Plan, and any restrictions, are subject to the terms of the Plan. Your 401(a) plan number is 50303 for the USC contributions. Restrictions Changes to existing investments usually take place at the close of the business day if a change is requested prior to 4:00pm (ET). Refer to the Investment Options Comparative Chart for investment specific restrictions. Any frequent trading restrictions imposed by the Plan and/or by the Plan's Investment options are listed in the Investment Options Comparative Chart. Keep in mind that restrictions are subject to change.

Investment Options Retirement - Target-Date 2010 Fidelity Freedom K 2000 Fund Fidelity Freedom K 2005 Fund Fidelity Freedom K 2010 Fund Fidelity Freedom K 2015 Fund Fidelity Freedom K 2020 Fund Fidelity Freedom K 2025 Fund Fidelity Freedom K 2030 Fund Fidelity Freedom K 2035 Fund Fidelity Freedom K 2040 Fund Fidelity Freedom K 2045 Fund Fidelity Freedom K 2050 Fund Fidelity Freedom K 2055 Fund Fidelity Freedom K Income Fund Fidelity Asset Manager 20% Fidelity Asset Manager 30% Fidelity Asset Manager 40% Fidelity Asset Manager 50% Fidelity Asset Manager 60% Fidelity Asset Manager 70% Fidelity Asset Manager 85% Fidelity Treasury Only Money Market Fund Fidelity Cash Reserves Fidelity Government Money Market Fund Fidelity Money Market Fund Fidelity Money Market Trust Retirement Government Money Market Portfolio Fidelity Money Market Trust Retirement Money Market Portfolio Fidelity U.S. Government Reserves Select Money Market Portfolio Fidelity GNMA Fund Fidelity Government Income Fund Fidelity Institutional Short-Intermediate Government Fund Fidelity Intermediate Government Income Fund Spartan Intermediate Treasury Bond Index Fund - Fidelity Advantage Class Spartan Long-Term Treasury Bond Index Fund - Fidelity Advantage Class Spartan Short-Term Treasury Bond Index Fund - Fidelity Advantage Class Fidelity Conservative Income Bond Fund Fidelity Corporate Bond Fund Fidelity Intermediate Bond Fund Fidelity Investment Grade Bond Fund Fidelity Mortgage Securities Fund Fidelity Short-Term Bond Fund Fidelity Strategic Income Fund Fidelity Total Bond Fund Fidelity Ultra-Short Bond Fund Spartan U.S. Bond Index Fund - Institutional Class Strategic Advisers Core Income Multi-Manager Fund Fidelity Inflation-Protected Bond Fund Spartan Inflation-Protected Bond Index Fund - Fidelity Advantage Class Fidelity Capital & Income Fund Fidelity Floating Rate High Income Fund

Fidelity Focused High Income Fund Fidelity Global High Income Fund Fidelity High Income Fund Strategic Advisers Income Opportunities Fund of Funds Fidelity New Markets Income Fund Fidelity Balanced Fund - Class K Fidelity Four-in-One Index Fund Fidelity Puritan Fund - Class K Fidelity Strategic Real Return Fund Fidelity Convertible Securities Fund Fidelity Global Balanced Fund Fidelity Global Strategies Fund Fidelity Blue Chip Value Fund Fidelity Equity Dividend Income Fund - Class K Fidelity Equity-Income Fund - Class K Fidelity Large Cap Value Enhanced Index Fund Fidelity Stock Selector Large Cap Value Fund Fidelity Strategic Dividend & Income Fund Strategic Advisers Value Multi-Manager Fund Fidelity Disciplined Equity Fund - Class K Fidelity Dividend Growth Fund - Class K Fidelity Growth & Income Portfolio - Class K Fidelity Large Cap Core Enhanced Index Fund Fidelity Large Cap Stock Fund Fidelity Mega Cap Stock Fund Fidelity Value Discovery Fund - Class K Spartan 500 Index Fund - Institutional Class Spartan Total Market Index Fund - Institutional Class Strategic Advisers Core Multi-Manager Fund Fidelity Fifty Fidelity Blue Chip Growth Fund - Class K Fidelity Capital Appreciation Fund - Class K Fidelity Contrafund - Class K Fidelity Export and Multinational Fund - Class K Fidelity Focused Stock Fund Fidelity Fund - Class K Fidelity Growth Company Fund - Class K Fidelity Growth Discovery Fund - Class K Fidelity Independence Fund - Class K Fidelity Large Cap Growth Enhanced Index Fund Fidelity Magellan Fund - Class K Fidelity Nasdaq Composite Index Fund Fidelity New Millennium Fund Fidelity OTC Portfolio - Class K Fidelity Stock Selector All Cap Fund - Class K Fidelity Trend Fund Strategic Advisers Growth Multi-Manager Fund Investment Options The Plan offers a choice of investment options that allow you to create a diversified portfolio to help you meet your individual needs. The Plan's investment options are listed below. Information is also listed in the Investment Options Comparative Chart.

Fidelity Mid Cap Value Fund Fidelity Value Fund - Class K Fidelity Leveraged Company Stock Fund - Class K Fidelity Low-Priced Stock Fund - Class K Fidelity Mid Cap Enhanced Index Fund Fidelity Value Strategies Fund - Class K Spartan Extended Market Index Fund - Fidelity Advantage Class Spartan Mid Cap Index Fund - Fidelity Advantage Class Fidelity Growth Strategies Fund - Class K Fidelity Mid-Cap Stock Fund - Class K Fidelity Stock Selector Mid Cap Fund Fidelity Small Cap Value Fund Fidelity Small Cap Discovery Fund Fidelity Small Cap Enhanced Index Fund Fidelity Small Cap Stock Fund Fidelity Stock Selector Small Cap Fund Spartan Small Cap Index Fund - Fidelity Advantage Class Strategic Advisers Small-Mid Cap Multi-Manager Fund Fidelity Small Cap Growth Fund Fidelity Global Bond Fund Fidelity International Bond Fund Fidelity Diversified International Fund - Class K Fidelity Global Equity Income Fund Fidelity International Capital Appreciation Fund Fidelity International Discovery Fund - Class K Fidelity International Enhanced Index Fund Fidelity International Growth Fund Fidelity International Small Cap Fund Fidelity International Small Cap Opportunities Fund Fidelity International Value Fund Fidelity Overseas Fund - Class K Fidelity Total International Equity Fund Fidelity Worldwide Fund Spartan Global ex U.S. Index Fund - Fidelity Advantage Class Spartan International Index Fund - Institutional Class Strategic Advisers International Multi-Manager Fund Fidelity Emerging Asia Fund Fidelity Canada Fund Fidelity China Region Fund Fidelity Europe Capital Appreciation Fund Fidelity Europe Fund Fidelity Japan Fund Fidelity Japan Smaller Companies Fund Fidelity Latin America Fund Fidelity Nordic Fund Fidelity Pacific Basin Fund Fidelity Emerging Markets Discovery Fund Fidelity Total Emerging Markets Fund Fidelity Emerging Europe, Middle East, Africa (EMEA) Fund Fidelity Emerging Markets Fund - Class K Spartan Emerging Markets Index Fund - Fidelity Advantage Class Strategic Advisers Emerging Markets Fund of Funds

Fidelity International Real Estate Fund Fidelity Global Commodity Stock Fund Fidelity Real Estate Income Fund Fidelity Real Estate Investment Portfolio Fidelity Telecom and Utilities Fund Select Air Transportation Portfolio Select Automotive Portfolio Select Banking Portfolio Select Biotechnology Portfolio Select Brokerage and Investment Management Portfolio Select Chemicals Portfolio Select Communications Equipment Portfolio Select Computers Portfolio Select Construction and Housing Portfolio Select Consumer Discretionary Portfolio Select Consumer Finance Portfolio Select Consumer Staples Portfolio Select Defense and Aerospace Portfolio Select Electronics Portfolio Select Energy Portfolio Select Energy Service Portfolio Select Environment and Alternative Energy Portfolio Select Financial Services Portfolio Select Gold Portfolio Select Health Care Portfolio Select Industrial Equipment Portfolio Select Industrials Portfolio Select Insurance Portfolio Select IT Services Portfolio Select Leisure Portfolio Select Materials Portfolio Select Medical Delivery Portfolio Select Medical Equipment and Systems Portfolio Select Multimedia Portfolio Select Natural Gas Portfolio Select Natural Resources Portfolio Select Pharmaceuticals Portfolio Select Retailing Portfolio Select Software and Computer Services Portfolio Select Technology Portfolio Select Telecommunications Portfolio Select Transportation Portfolio Select Utilities Portfolio Select Wireless Portfolio Spartan Real Estate Index Fund - Fidelity Advantage Class Plan Designated Investment Manager Strategic Advisors, Inc., a registered investment advisor and Fidelity Investments company, has been appointed to provide discretionary management through Fidelity Portfolio Advisory Service at Work. Cost of Plan Services - General Administrative Services

Plan administrative fees may include legal, accounting, trustee, record keeping and other administrative fees and expenses associated with maintaining the Plan. In some instances, they may be deducted from individual accounts in the Plan. Based on the information and direction Fidelity had on file at the time this brochure was prepared, no plan administrative fees were to be deducted from accounts in the Plan. Please keep in mind that fees are subject to change. Cost of Plan Services - Specific Investment Services Each investment offered within the plan charges a fee for managing the investment and for associated services. This is referred to as the expense ratio and is paid by all participants in that investment in proportion to the amount of their investment. The specific expense ratio for each plan designated investment option is listed in the Investment Option Comparative Chart. Cost of Plan Services - Personalized Services Individual fees and expenses include those associated with a service or transaction that an individual may select. In some instances, they may be deducted from the account of those individuals who utilize the service or engage in the transaction. If you have any account in the Plan and you select or execute the following services or transactions, the fees outlined below may be deducted from your account based on the information and direction Fidelity had on file at the time this brochure was prepared. As you review this information, please keep in mind that fees are subject to change. Loan Set up Fee - $35 per loan initiated on or after 9/1/2009 Loan Maintenance Fee - $15 per year per loan initiated on or after 9/1/2009 Prior Loan Maintenance Fee - $50 per year per loan initiated prior to 9/1/2009 Portfolio Advisory Service at Work - Net advisory fee based on percentage of the average daily balance of eligible assets in your account, per year Participant Hired Advisory Fee - varies based on advisor Prudential Right to Direct Investments You may specify how your future contributions to the plan are directed or make changes to existing investments in your plan either online at www.prudential.com or by phone at 800-458- 6333. Your 401(a) plan number is 07124 for the USC contributions. Restrictions Changes to existing investments usually take place at the close of the business day if a change is requested prior to 4:00pm (ET). Refer to the Investment Options Comparative Chart for investment specific restrictions. If you make excessive transfers into and out of (or out of and into) the same Investment fund, your ability to make investment transfers involving those funds may be restricted. Excessive trading is: (1) One or more round-trip trades (transfers into and out of the same fund) within a 30-day period where each buy or sell in the transaction is more than $25,000 and (2) the trading pattern did not result from automatic or system-driven transactions such as payroll contributions or loan repayments, re-mapping transactions, hardship withdrawals, regularly scheduled or periodic distributions, or periodic rebalancing through a systematic rebalancing program that is not initiated by the Plan. Investment Options The Plan offers a choice of investment options that allow you to create a diversified portfolio to help you meet your individual needs. The Plan's investment options are listed below. Additional information is found in the Investment Options Comparative Chart.

Prudential Guaranteed Interest Account Medley Money Market Account (VCA-11) Medley Diversified Bond Account (VCA-24) Medley Government Income Account (VCA-24) Prudential Government Income Z Prudential Global Total Return Z PIMCO Total Return Fund A American Funds American Balanced R3 Medley Flexible Managed Account (VCA-24) Medley Conservative Balanced Account (VCA-24) Oppenheimer Global Allocation Fund MFS Value Fund American Funds Growth Fund of Amer R3 Prudential Jennison Value Fund Class Z Prudential Stock Index Fund Class Z Medley Stock Index Account (VCA-24) Prudential Jennison Growth Fund -Class Z Medley Capital Growth Account (VCA-10) Medley Equity Account (VCA-24) Goldman Sachs Mid Cap Value Fund A Prudential Jennison Mid Cap Growth Class Z Invesco Small Cap Growth Fund A Legg Mason ClearBridge Small Cap Growth Fund Class A DWS Small Cap Value Fund-A American Funds EuroPacific Growth Fund R3 Oppenheimer Developing Markets Fund A Medley Global Account (VCA-24) Oakmark International I Prudential Jennison Health Sciences Fund Class Z Prudential Financial Services Fund Class Z Prudential Global Real Estate Fund Class Z Prudential Global Real Estate Fund Class Z Prudential Jennison Natural Resources Fund Z Columbia Seligman Comms and Information A Prudential Jennison Utility Fund Class Z Cost of Plan Services - General Administrative Services Plan administrative fees may include legal, accounting, trustee, recordkeeping and other administrative fees and expenses associated with maintaining the Plan. In some instances, they may be deducted from individual accounts in the Plan. Based on the information and direction Prudential had on file at the time this brochure was prepared, no plan administrative fees were to be deducted from accounts in the Plan. Please keep in mind that fees are subject to change. Cost of Plan Services - Specific Investment Services Each investment offered within the plan charges a fee for managing the investment and for associated services. This is referred to as the expense ratio and is paid by all participants in that investment in proportion to the amount of their investment. The specific expense ratio for each plan designated investment option is listed in the Investment Option Comparative Chart. Cost of Plan Services - Personalized Services There are fees associated with taking a loan against your account: Loan Coupon Conversion Fee - $100/transaction

Loan Maintenance Charge - $25/year for each outstanding loan Loan Processing Fee - $75/transaction SunAmerica - Frozen to new contributions Right to Direct Investments You may make changes to existing investments in your plan by phone at 800-445-7862. You may not make new contributions into the plan. Rollovers from other retirement plans are not permitted. Transfers from other USC investment providers are not permitted. Your 401(a) plan number is 2349F for the USC contributions. Restrictions Changes to existing investments usually take place at the close of the business day if a change is requested prior to 4:00pm (ET). Refer to the Investment Options Comparative Chart for investment specific restrictions. Investment Options The Plan offers a choice of investment options that allow you to create a diversified portfolio to help you meet your individual needs. The Plan's investment options are listed below. Additional information is found in the Investment Options Comparative Chart. "Dogs" of Wall Street Aggressive Growth Alliance Growth Asset Allocation Balanced (JPM) Capital Appreciation Cash Management Corporate Bond Davis Venture Value Emerging Markets Equity Index Equity Opportunities Fundamental Growth Global Bond Global Equities Government and Quality Bond Growth Growth-Income High-Yield Bond International Diversified Equities International Growth and Income Real Estate Small Company Value Telecom Utility Total Return Bond (PIMCO) Cost of Plan Services - General Administrative Services Plan administrative costs may include recordkeeping, legal, accounting and other costs associated with maintaining the Plan. In some cases, these fees may be applied to participant accounts either equally across all accounts, or proportionally based on account balance. In the event fees are deducted from your account, the type and amount of the fee charged will be

reflected on the quarterly statement following the deduction. Cost of Plan Services - Specific Investment Services Each investment offered within the plan charges a fee for managing the investment and for associated services. This is referred to as the expense ratio and is paid by all participants in that investment in proportion to the amount of their investment. The specific expense ratio for each plan designated investment option is listed in the Investment Option Comparative Chart. Cost of Plan Services - Personalized Services The Polaris Plus funds have an annual Separate Account Charge of 1.25%. There is a surrender charge with a declining percentage over a six year period (6-6-5-5-4-4-0%) for actively employed participants. The cost for a retirement plan loan is based on the difference between what you earn on collateral and what you pay in interest. Vanguard Right to Direct Investments Your plan gives you the right to direct your plan investments. You can direct your plan investments using any of the three convenient methods listed below: Online - Log on to your account at www.vanguard.com anytime. If you have not signed up for secure online account access, visit vanguard.com to register. You will need your 401(a) plan number: 092675. Phone - Call the 24-hour interactive VOICE Network at 800-523-1188. You will need a personal identification number (PIN) to use VOICE. Follow the prompts to set up a PIN. Personal assistance - Vanguard Participant Services associates are available at 800-523-1188 Monday - Friday from 8:30am to 9:00pm Eastern Time. Restrictions Changes to existing investments usually take place at the close of the business day if a change is requested prior to 4:00pm (ET). Refer to the Investment Options Comparative Chart for investment specific restrictions. Investment Options The Plan offers a choice of investment options that allow you to create a diversified portfolio to help you meet your individual needs. The Plan's investment options are listed below. Additional information is found in the Investment Options Comparative Chart. 500 Index Fund Inv Admiral Trsy Money Mkt Balanced Index Fund Inv Capital Opportunity Inv Capital Value Fund Convertible Securities Developed Markets Idx Inv Diversified Equity Inv Dividend Apprec Idx Inv Dividend Growth Fund Emerging Mkts Stk Idx Inv Energy Fund Investor Equity Income Fund Inv European Stock Index Inv Explorer Fund Investor

Extended Mkt Index Inv Federal Money Mkt Fund FTSE All-World ex-us Inv FTSE AW xus Sm-Cp Idx Inv FTSE Social Index Inv Global Equity Fund GNMA Fund Investor Shares Growth and Income Inv Growth Equity Fund Growth Index Fund Inv Health Care Fund Inv High Dividend Yld Idx Inv High-Yield Corp Fund Inv I-T Investment-Grade Inv Inflation-Protect Sec Inv Inter-Term Bond Index Inv Inter-Term Treasury Inv International Growth Inv International Value Fund Internatl Explorer Fund Large-Cap Index Fund Inv LifeStrategy Consrv Grwth LifeStrategy Income Fund LifeStrategy Mod Growth Long-Term Bond Index Long-Term Invest-Gr Inv Long-Term Treasury Inv Mid-Cap Growth Fund Mid-Cap Growth Index Inv Mid-Cap Index Fund Inv Mid-Cap Value Index Inv Morgan Growth Fund Inv Pacific Stock Index Inv Precious Metals & Mining Prime Money Mkt Fund PRIMECAP Core Fund PRIMECAP Fund Investor REIT Index Fund Inv S-T Investment-Grade Inv Selected Value Fund Short-Term Bond Index Inv Short-Term Federal Inv Short-Term Treasury Inv Small-Cap Growth Idx Inv Small-Cap Index Fund Inv Small-Cap Value Index STAR Fund Strategic Equity Fund Strategic Sm-Cap Equity Target Retirement 2010 Target Retirement 2015 Target Retirement 2020

Target Retirement 2025 Target Retirement 2030 Target Retirement 2035 Target Retirement 2040 Target Retirement 2045 Target Retirement 2050 Target Retirement 2055 Target Retirement 2060 Target Retirement Income Total Bond Mkt Index Inv Total Intl Stock Ix Inv Total Stock Mkt Idx Inv Total World Stock Idx Inv U.S. Growth Fund Investor U.S. Value Fund Value Index Fund Inv Wellesley Income Fund Inv Wellington Fund Inv Windsor Fund Investor Windsor II Fund Inv Cost of Plan Services - General Administrative Services Plan administrative fees may include legal, accounting, trustee, recordkeeping and other administrative fees and expenses associated with maintaining the Plan. In some instances, they may be deducted from individual accounts in the Plan. Based on the information and direction Vanguard had on file at the time this brochure was prepared, no plan administrative fees were to be deducted from accounts in the Plan. Please keep in mind that fees are subject to change. Cost of Plan Services - Specific Investment Services Each investment offered within the plan charges a fee for managing the investment and for associated services. This is referred to as the expense ratio and is paid by all participants in that investment in proportion to the amount of their investment. The specific expense ratio for each plan designated investment option is listed in the Investment Option Comparative Chart. Cost of Plan Services - Personalized Services Loan Fees: Origination fee is $40 if you request the loan through vanguard.com or VOICE and $90 if you request the loan with personal assistance from a Vanguard associate. There is also a $25 annual maintenance fee that is charged beginning in the calendar year after the loan was issued. Reproduced with permission from DALBAR, Inc., 2013