Guide to Content
Contents Assess is a web based system, written specifically from a general insurance perspective and designed to help you meet your organisation s training and competency requirements. There are over 450 courses and 5,000 assessment questions available in Assess. These are spread across eight definitive catalogues, each designed to comprehensively cover a particular aspect of the general insurance industry. Assess covers everything from the basic principles of insurance and regulation to the more technical areas. This guide to content details the full suite of learning material available in Assess. Introduction to Insurance The London Market Foundations of General Insurance Regulation and Compliance Personal Lines Commercial Lines Specialisms The Workplace
Introduction to Insurance Starting from the basics and working upwards, this catalogue provides a straightforward introduction to the world of insurance a world which, especially for newcomers, can often seem confusing. Complex terminology and systems are logically explained and placed into context, with the aim of developing a strong working knowledge of all the essential ideas. These modules are aimed very much at new starters to insurance. Risk and Insurance 20 25 Classes of General Insurance 20 10 The Insurance Market 20 19 Contract and Agency 20 10 Insurable Interest and Utmost Good Faith 20 12 Average and Proximate Cause 15 10 Indemnity 10 10 Contribution and Subrogation 20 10 Insurance Regulation and Legislation 25 16 Ethics, Corporate Governance and Internal Controls 20 10 Claims 15 15
The London Market London s links to the world of insurance date back hundreds of years, and these links are still strong today. The UK insurance market is the largest in Europe, with London very much at its centre. This catalogue looks at how the London market operates, over the course of fourteen modules covering everything from the basics (the origins of the market, its structures and associations) to the more involved processes (delegated authority and binding agreements, regulations and legal requirements) and everything in between. These modules provide a comprehensive overview that will be useful as part of an induction for those new to the area, or as part of ongoing learning. Development of the London Market 25 17 Structure and Associations 20 20 Presenting Risks - the Role of the Broker 25 20 Underwriting Risks and Determining Premiums - the Role of the Underwriter 30 20 Claims Handling 15 10 Application of Insurance Principles 60 23 Overview of Classes of Business 45 20 Regulatory Overview 40 22 Legal Requirements 35 20 Reinsurance in the London Market 35 21 Security 40 25 The Insurance Cycle 25 17 The Insurance Contract 40 21 Delegated Authority and Binding Agreements 40 22
Foundations of General Insurance These modules establish the key functions of general insurance, from the market in which insurance providers operate to the practicalities of underwriting cover and handling claims in a real-world context. Also included is an in-depth analysis of general insurance from the point of view of broking operations. Insurance Market London Market 90 20 Outsourcing and Offshoring 35 20 The UK Insurance Market and its Position in the World 45 20 Insurance Principles Principles of Insurance 75 20 Risks, Perils and Hazards 50 20 The Insurance Act 2015 50 20 Underwriting Introduction to Underwriting 40 20 Policy Construction and Wording 40 20 Subjectivities, Conditions Precedent and Warranties 20 10 Claims Claims Handling 30 20 Claims Litigation 70 20 Loss Adjusting 20 20 Fraud 55 20 Regulation of Claims Management Services 45 20 Legal Agency Law 35 20 Contract Law 40 20 Finance General Insurance Accounting 40 20 Lloyd s Accounting and Regulation 50 20 Premium Finance 35 20 Reinsurance Reinsurance 65 25
Foundations of General Insurance Broker Operations Trading in a Commercial Market 60 20 Broker New Business Development 35 24 Presentation of Risk Information to Insurers 50 20 Presentation of Quotation Information to Clients 35 20 The Broker-Client Relationship 70 20 Binding and Delegated Authority Agreements 85 20 Customer Retention 40 20 Role of the Broker in Designing Insurance Programmes 40 20 Key Broking Processes 45 20 Sub-broking 35 20 Wholesale Market 40 20
Regulation and Compliance The regulatory environment in which the insurance industry operates can initially seem complex; these modules demystify it by approaching the issues involved logically and clearly. From the role of the Financial Conduct Authority and the provisions of key regulatory legislation to the proper handling of complaints and fair treatment of customers, these modules provide a thorough grounding in all aspects of regulation and compliance. General Insurance Regulation Consumer Credit 45 20 ICOBS 55 20 Training and Competence 40 21 Professional Duties 30 19 Introduction to the Financial Conduct Authority (FCA) 50 21 Introduction to the Prudential Regulation Authority (PRA) 40 20 Managing Conflicts of Interest 20 15 Financial Crime Countering Bribery and Corruption 45 37 Money Laundering and How You Can Prevent It 45 20 How to Comply with the Data Protection Act 60 20 Information Security 60 26 Complying with Sanctions 30 20 Fighting Fraud 35 22 Whistleblowing with Confidence 60 20 Customer Due Diligence 30 20 Management Regulation for Managers 45 22 Regulatory Supervision - Firm Systematic Framework for Brokers 35 20 Regulatory Supervision - Form Systematic Framework for Insurers 35 20 Approved Persons 50 20 PRA Approved Persons and the Senior Insurance Managers Regime 50 20 Practical Risk Management for Insurance Brokers 50 20 Solvency II 30 20
Regulation and Compliance Managing the Customer Client Money 50 20 Complaint Handling 40 20 Conduct risk and Treating Customers Fairly 30 21 Treating Customers Fairly for Managers 75 18 Vulnerable Customers 40 20 Customer Service 45 20
Personal Lines From home insurance to classic car cover, consumer insurance products are the focus of this selection of modules. Each type of insurance is analysed from the perspectives of the policy cover provided, all relevant underwriting and broking considerations, and the claims handling process. Home Insurance Home Insurance Overview 10 0 Buildings Buildings - Overview 10 0 Buildings - Policy Cover 40 20 Buildings - Underwriting 70 20 Buildings - Claims 45 20 Buildings - Broking 60 10 Contents Contents - Overview 10 0 Contents - Policy Cover 45 20 Contents - Underwriting 50 20 Contents - Claims 45 20 Contents - Broking 70 20 Extensions of Cover Extensions - Overview 5 0 Extensions - Policy Cover 25 20 Extensions - Underwriting 20 10 Extensions - Claims 20 10 Extensions - Broking 20 10 High Net Worth High Net Worth - Overview 5 0 High Net Worth - Policy Cover 40 20 High Net Worth - Underwriting 20 10 High Net Worth - Claims 15 0 High Net Worth - Broking 5 10
Personal Lines Listed Buildings Listed Buildings - Overview 25 0 Listed Buildings - Claims 5 0 Listed Buildings - Broking 5 0 Liability Cover Under Home Policies Liability Cover Under Home Insurance - Overview 5 0 Liability Cover Under Home Insurance - Policy Cover 45 20 Liability Cover Under Home Insurance - Claims 10 10 Liability Cover Under Home Insurance - Underwriting 5 0 Liability Cover Under Home Insurance - Broking 5 0 Blocks of Flats Blocks of Flats - Overview 10 0 Blocks of Flats - Policy Cover 30 20 Blocks of Flats - Underwriting 5 0 Blocks of Flats - Claims 5 0 Blocks of Flats - Broking 5 0 Caravans Caravans - Overview 10 0 Caravans - Policy Cover 15 10 Caravans - Underwriting 15 10 Caravans - Claims 5 0 Caravans - Broking 5 0 Yachts and Small Craft Yachts and Small Craft - Overview 5 0 Yachts and Small Craft - Policy Cover 10 10 Yachts and Small Craft - Underwriting 15 10 Yachts and Small Craft - Claims 5 0 Yachts and Small Craft - Broking 5 0 Legal Expenses Legal Expenses - Overview 5 0 Legal Expenses - Policy Cover 35 20
Personal Lines Private Motor Private Moter Insurance - Overview 5 0 Motor Insurance Legislation 45 22 Private Car Private Car - Overview 10 0 Private Car - Policy Cover 60 20 Private Car - Underwriting 45 20 Private Car - Claims 60 20 Private Car - Broking 5 20 Classic Cars Classic Cars - Overview 5 0 Classic Cars - Policy Cover 30 20 Classic Cars - Underwriting 10 10 Classic Cars - Claims 5 0 Classic Cars - Broking 10 10 Ancillary Covers Motor Ancillary Insurance - Overview 5 0 Mototr Ancillary Insurancce - Policy Cover 40 20 Motor Legal Expenses Motor Legal Expenses - Overview 5 0 Motor Legal Expenses - Policy Cover 20 20 Motor Legal Expenses - Underwriting 5 0 Motor Legal Expenses - Claims 5 0 Motor Legal Expenses - Broking 5 0 Motorcycles Motorcycles - Overview 5 0 Motorcycles - Policy Cover 30 20 Motorcycles - Underwriting 10 10 Motorcycles - Claims 5 0 Motorcycles - Broking 5 0
Personal Lines Private Medical Private Medical - Overview 10 0 Private Medical - Policy Cover 20 20 Private Medical - Underwriting 15 10 Private Medical - Claims 10 10 Private Medical - Broking 15 10 Critical Illness Critical Illness - Overview 10 0 Critical Illness - Policy Cover 45 12 Critical Illness - Underwriting 15 10 Critical Illness - Claims 15 10 Critical Illness - Broking 10 10 Personal Accident Personal Accident - Overview 20 0 Personal Accident - Policy Cover 10 20 Personal Accident - Underwriting 10 10 Personal Accident - Claims 10 0 Personal Accident - Broking 10 10 Group Personal Accident Group Personal Accident - Overview 10 0 Group Personal Accident - Policy Cover 25 20 Group Personal Accident - Underwriting 10 10 Group Personal Accident - Claims 10 0 Group Personal Accident - Broking 15 10 Travel Travel - Overview 10 0 Travel - Policy Cover 40 20 Travel - Underwriting 60 20 Travel - Claims 30 20 Travel - Broking 30 10
Personal Lines Pet Insurance Pet Insurance - Overview 10 0 Pet Insurance - Policy Cover 25 20 Pet Insurance - Underwriting 20 10 Pet Insurance - Claims 25 10 Pet Insurance - Broking 20 10 Horses and Ponies Horses and Ponies - Overview 10 0 Horses and Ponies - Policy Cover 30 20 Horses and Ponies - Underwriting 40 10 Horses and Ponies - Claims 40 14 Horses and Ponies - Broking 30 15 Payment Protection Insurance Payment Protection Insurance - Overview 10 0 Payment Protection Insurance - Policy Cover 20 20 Payment Protection Insurance - Underwriting 15 10 Payment Protection Insurance - Claims 25 10 Payment Protection Insurance - Broking 20 10 Personal Miscellaneous Risks Personal Miscellaneous Risks - Overview 70 0 Personal Miscellaneous Risks - Policy Cover 10 20 Personal Miscellaneous Risks - Underwriting 5 0 Personal Miscellaneous Risks - Claims 5 0 Personal Miscellaneous Risks - Broking 5 0
Commercial Lines How do organisations insure against the range of risks to which they might be exposed? The modules in this catalogue address this question by looking at insurance products relating to comercial activity in three key categories. Commercial property is covered in detail from premises to landlords cover to theft and risk management. Vehicles used for business purposes are also covered. Lastly, the issue of commercial liability is addressed. Specific types of insurance are examined in terms of policy cover, underwriting, broking and claims. Commercial Property Commercial Property - Overview 5 0 Commercial Property - Policy Cover 45 20 Commercial Property - Underwriting 95 20 Commercial Property - Claims 75 20 Commercial Property - Broking 50 20 Landlord Insurance Landlord Insurance - Overview 10 0 Landlord Insurance - Policy Cover 35 20 Landlord Insurance - Underwriting 35 11 Landlord Insurance - Claims 25 10 Landlord Insurance - Broking 35 10 Fidelity Guarantee Fidelity Guarantee - Overview 5 0 Fidelity Guarantee - Policy Cover 10 10 Fidelity Guarantee - Underwriting 10 10 Fidelity Guarantee - Claims 10 10 Fidelity Guarantee - Broking 10 10 Theft Theft - Overview 10 0 Theft - Policy Cover 15 20 Theft - Underwriting 5 0 Theft - Claims 5 0 Theft - Broking 5 0 Terrorism Terrorism - Overview 10 0 Terrorism - Policy Cover 20 20 Terrorism - Underwriting 5 0 Terrorism - Claims 5 0 Terrorism - Broking 5 0
Commercial Lines Goods in Transit Goods in Transit - Overview 5 0 Goods in Transit - Policy Cover 20 20 Goods in Transit - Underwriting 5 0 Goods in Transit - Claims 5 0 Goods in Transit - Broking 5 0 Limiting the Risk Risk Management 40 20 Risk Surveying 35 20 Sprinkler Systems and Sprinkler Leakage Insurance 70 20 Business Interruption Business Interruption - Overview 5 0 Business Interruption - Policy Cover 45 20 Business Interruption - Underwriting 30 20 Business Interruption - Claims 30 20 Business Interruption - Broking 40 20 Business Continuity Planning 40 20 Commercial Packages Commercial Packages - Overview 15 0 Commercial Packages - Policy Cover 60 20 Commercial Packages - Underwriting 5 0 Commercial Packages - Claims 5 0 Commercial Packages - Broking 5 0 Engineering Engineering Insurance - Overview 10 0 Engineering Insurance - Policy Cover 35 20 Engineering Insurance - Underwriting 40 0 Engineering Insurance - Claims 5 0 Engineering Insurance - Broking 5 0 Engineering Insurance - Statutory Inspection Requirements 5 20
Commercial Lines Commercial Motor Commercial Motor - Overview 10 0 Commercial Vehicle Commercial Vehicle - Overview 5 0 Commercial Vehicle - Policy Cover 40 20 Commercial Vehicle - Underwriting 90 20 Commercial Vehicle - Claims 55 20 Commercial Vehicle - Broking 30 10 Motor Fleet Motor Fleet - Overview 5 0 Motor Fleet - Policy Cover 20 20 Motor Fleet - Underwriting 60 20 Motor Fleet - Claims 5 0 Motor Fleet - Broking 40 20 Motor Trade Motor Trade - Overview 10 0 Motor Trade - Policy Cover 80 20 Motor Trade - Underwriting 10 10 Motor Trade - Claims 5 0 Motor Trade - Broking 10 10 Private Vehicles Used for Business Private Vehicles Used for Business 30 20 Vehicles for Public and Private Hire Vehicles for Public and Private Hire 70 20 Commercial Liability Introduction to Liability and How it Arises 70 20 Public Liability Public Liability - Overview 10 0 Public Liability - Policy Cover 60 20 Public Liability - Underwriting (Work Away) 30 17 Public Liability - Underwriting (Premises) 50 20 Public Liability - Claims 40 20 Public Liability - Broking 25 10
Commercial Lines Employers Liability Employers Liability - Overview 10 0 Employers Liability - Policy Cover 40 27 Employers Liability - Underwriting 90 30 Employers Liability - Claims 25 20 Employers Liability - Broking 15 10 Products Liability Products Liability - Overview 5 0 Products Liability - Policy Cover 40 27 Products Liability - Underwriting 35 20 Products Liability - Claims 30 20 Products Liability - Broking 30 20 Directors and Officers Liability Directors and Officers - Overview 10 0 Directors and Officers - Policy Cover 50 25 Directors and Officers - Underwriting 10 10 Directors and Officers - Claims 30 20 Directors and Officers - Broking 15 10 Professional Indemnity Professional Indemnity - Overview 15 0 Professional Indemnity - Policy Cover 60 20 Professional Indemnity - Underwriting 10 10 Professional Indemnity - Claims 50 20 Professional Indemnity - Broking 15 10 Employment Practices Employment Practices Insurance - Overview 5 0 Employment Practices Insurance - Policy Cover 50 20 Employment Practices Insurance -Underwriting 15 11 Employment Practices Insurance -Claims 5 10 Employment Practices Insurance - Broking 10 10 Personal Injury Personal Injury Claims - Injury and Property Damage 65 20 Personal Injury Claims - Disease and Fatal Accidents 65 20
Commercial Lines Errors and Omissions Errors and Omissions - Overview 10 0 Errors and Omissions - Policy Cover 35 20 Errors and Omissions - Underwriting 15 10 Errors and Omissions - Claims 30 15 Errors and Omissions - Broking 20 10 Product Recall Product Recall - Overview 10 0 Product Recall - Policy Cover 30 20 Product Recall - Underwriting 15 10 Product Recall - Claims 15 10 Product Recall - Broking 10 10 Contractors All Risks Contractors All Risks - Overview 10 0 Contractors All Risks - Policy Cover 50 20 Contractors All Risks - Underwriting 10 20 Contractors All Risks - Claims 40 11 Contractors All Risks - Broking 60 20 Contract Works - Contract Conditions 55 20 Farming and Agriculture Farming and Agriculture - Overview 10 0 Farming and Agriculture - Policy Cover 25 20 Farming and Agriculture - Underwriting 25 10 Farming and Agriculture - Claims 15 10 Farming and Agriculture - Broking 15 10 Livestock Livestock - Overview 5 0 Livestock - Policy Cover 40 20 Livestock - Underwriting 10 10 Livestock - Claims 5 0 Livestock - Broking 5 0
Commercial Lines Agricultural Vehicles Agricultural Vehicles - Overview 5 0 Agricultural Vehicles - Policy Cover 25 20 Agricultural Vehicles - Underwriting 20 10 Agricultural Vehicles - Claims 5 10 Agricultural Vehicles - Broking 20 10 Commercial Miscellaneous Risks Commercial Miscellaneous Risks - Overview 10 0 Commercial Miscellaneous Risks - Policy Cover 40 20 Commercial Miscellaneous Risks - Underwriting 5 0 Commercial Miscellaneous Risks - Claims 5 0 Commercial Miscellaneous Risks - Broking 5 0 Commercial Legal Expenses Commercial Legal Expenses - Overview 10 0 Commercial Legal Expenses - Policy Cover 25 20 Commercial Legal Expenses - Underwriting 5 0 Commercial Legal Expenses - Claims 5 10 Commercial Legal Expenses - Broking 5 10 Health and Safety Noise at Work 15 10 Asbestos 10 10 Manual Handling 10 10 Display Screen Equipment 10 10 Reporting Injuries, Diseases and Dangerous Occurrences (RIDDOR) 10 10 Fire Regulations and Risk Assessment 5 10 Hazardous Substances 15 10 Upper Limb Disorders 15 10 Work-related Stress 15 10 Health and Safety, Legislation and Insurance 35 20
Specialisms Specialised industries require specialised insurance cover. In the modules featured here, the focus is on examining the challenges posed by providing insurance in several unique fields - including marine and aviation risks, as well as contemporary concerns such as cyber attacks and pollution. Marine Marine - Overview 10 0 Freight Freight Liability - Overview 10 0 Freight Liability - Policy Cover 15 10 Freight Liability - Underwriting 15 10 Freight Liability - Claims 20 10 Freight Liability - Broking 45 20 Freight Liability - CMR Convention 45 20 Cargo Marine Cargo - Overview 10 0 Marine Cargo - Policy Cover 50 20 Marine Cargo - Underwriting 60 20 Marine Cargo - Claims 40 10 Marine Cargo - Broking 65 20 Hull Marine Hull Insurance - Overview 10 0 Marine Hull Insurance - Policy Cover 50 20 Marine Hull Insurance - Underwriting 60 20 Marine Hull Insurance - Claims 15 10 Marine Hull Insurance - Broking 10 10 Aviation Aviation Insurance - Overview 10 0 Aviation Insurance - Policy Cover 55 20 Aviation Insurance - Underwriting 25 10 Aviation Insurance - Claims 25 20 Aviation Insurance - Broking 10 10 Aviation Insurance - Convention and Legal Requirements 40 10
Specialisms Cyber Risks Digital and Cyber Risks - Overview 10 0 Digital and Cyber Risks - Policy Cover 35 14 Digital and Cyber Risks - Underwriting 20 15 Digital and Cyber Risks - Claims 15 10 Digital and Cyber Risks - Broking 30 15 Pollution Pollution and Environmental Risks - Overview 15 0 Pollution and Environmental Risks - Policy Cover 60 20 Pollution and Environmental Risks - Underwriting 20 12 Pollution and Environmental Risks - Claims 15 15 Pollution and Environmental Risks - Broking 30 10 Energy Risks Energy Risks - Overview 10 0 Energy Risks - Policy Cover 65 20 Energy Risks - Underwriting 25 10 Energy Risks - Claims 20 10 Energy Risks - Broking 15 10 Energy Risks - Detailed Policy Wordings 55 0 Bloodstock Bloodstock - Overview 5 0 Bloodstock - Policy Cover 25 20 Bloodstock - Underwriting 35 10 Bloodstock - Claims 35 10 Bloodstock - Broking 15 10 Global Global Insurance - Overview 10 0 Global Insurance - Policy Cover 50 10 Global Insurance - Underwriting 15 10 Global Insurance - Claims 10 10 Global Insurance - Broking 20 10
Specialisms Political Political Risks - Overview 10 0 Political Risks - Policy Cover 25 20 Political Risks - Underwriting 20 10 Political Risks - Claims 25 20 Political Risks - Broking 15 10 Political Violence, Kidnap and Ransom - Overview 10 0 Political Violence, Kidnap and Ransom - Policy Cover 25 20 Political Violence, Kidnap and Ransom - Underwriting 20 10 Political Violence, Kidnap and Ransom - Claims 20 10 Political Violence, Kidnap and Ransom - Broking 10 10 Jewellers Block, Fine Art and Specie Jewellers Block, Fine Art and Specie - Overview 5 0 Jewellers Block, Fine Art and Specie - Policy Cover 20 15 Jewellers Block, Fine Art and Specie - Underwriting 15 15 Jewellers Block, Fine Art and Specie - Claims 10 10 Jewellers Block, Fine Art and Specie - Broking 10 10
The Workplace Modern businesses require a boad range of skills and aptitudes in order to operate successfully. In this selection of modules, key strategies for tackling a range of issues and tasks including managing people, effective leadership and personal development are set out and explored in detail, providing learners with useful ideas to apply in the real world. These courses offer both e-learning and video based material Workplace Legislation Diversity, Equality and Discrimination 10 - Time Management An Introduction to Time Management 35 - Prioritising Projects (Video) 4 - Making Your To-do List Work For You 4 - How Do I Deal With Interruptions (Video) 2 - How Do I Manage My Email (Video) 2 - Communications Skills How Do I Become a Better Listener? 5 - Why Are Questions Important? 35 - How Do I Ask Open Questions? 5 - Using Probing Questions 30 - Presenting Skills Preparing for Presentations 50 - Delivering Presentations 40 - Meetings Running Effective Meetings (Video) 4 - Getting the Result You Want Out of Meetings (Video) 2 - Organising and Running Effective Meetings 30 - Coaching and Delegation The Role of The Coach 30 - Delegation 45 - Appraisals Overview of Performance Appraisal 35 - Ongoing Appraisal 25 - Preparing for the Appraisal 25 - Appraisal Discussion 40 -
The Workplace Job Descriptions and Objective Setting Writing Job Descriptions and Person Specifications 40 - How Do I Write Objectives? (Video) 2 - Why Bother With Objectives? (Video) 1 - Creating Smarter Objectives 30 - Performance Management How Do I Highlight the Impact of Poor Behaviour? (Video) 2 - How Do I Explain the Consequences of Bad Behaviour? (Video) 2 - Dealing With Poor Performance (Video) 2 - Encouraging Creativity in Teams (Video) 5 - Resolving Conflict in Teams Video) 5 - Health and Safety An Introduction to Health and Safety at Work 45 - Slips, Trips and Falls 50 - Display Screen Equipment and Work Safety 45 - Repetitve Strain Injury (RSI) 45 -
Notes
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