Products for private clients

Products for private clients

The bank account is a safe way to manage finances. If you have an account in Bank SNORAS, you can perform a lot of financial transactions in the most convenient way. Clients of our Bank enjoy the following: a multicurrency account; remote account management (via the Internet, e-mail, GSM connection and fax), high level of information protection; personal account manager (English, Russian and Lithuanian languages); Customer Service Department services available 11 hours per day, rapid processing of encoded commands; standard and non-standard account statements concerning balance or settlement operations in English, Russian and Lithuanian languages; deposit insurance and balance insurance of private persons in Litas, USA dollars and other European currencies in Bank SNORAS; Wealth Management. Documents required for account opening A copy of the account owner s ID document The card of the authorised signatures and seal impression samples The client s form Agreement concerning the bank account management and annexes thereto Application on payment account receipt Other documents

The passport is a necessary document (make sure that its validity term has not expired). To receive the settlement account card the foreign passport is preferable. You can receive the forms of documents for the account opening in the bank, in the representative offices or by sending a request via e-mail info@snoras.com. 1. Payment cards Bank SNORAS offers international debit and credit cards MasterCard and VISA designed to fully cover the most outstanding needs of yours and to provide more freedom. These cards are processed by hundreds of thousands of ATMs and by more than 30 million points of sale (POS) worldwide. You will not need to constantly have a large amount of cash on you or to look for a currency exchange outlet; you will be able to withdraw a necessary sum in the currency of that country where you are, and during the currency exchange operations you will be offered a more profitable exchange rate than while exchanging cash. Moreover, it is much safer to use the payment card than to pay with cash. The unique in the Baltic States DDA (Dynamic Data Authentication) micro-chip technology guarantees the exceptional security of payment cards. DDA card microchip generates different digital signatures for every transaction, which makes forgery impossible. The card account is opened in Litas, Euros or USA dollars, while performing settlements in Lithuania or abroad more favourable exchange rates are applied.

1.1 Credit Cards MasterCard Platinum VISA Platinum MasterCard Gold VISA Gold MasterCard Standard VISA Classic SNORAS SuperCard Credit cards offer more opportunities compared to debit cards they can be conveniently used for making hotel reservations on-line, paying for travel tickets, renting a car or purchasing products in the Internet shops. Besides, AB Bank SNORAS payment card holders of Platinum, Gold class MasterCard or VISA types are insured during the foreign travel without extra commissions. The insurance applies to the card holders spouses as well as children travelling together. Travel insurance types Medical expense insurance abroad Travel abroad accident insurance Third party liability insurance Luggage delay (for more than 6 hours) Incidental travel expense insurance Insurance sum 80 000 EUR 15 000 EUR 50 000 EUR 200 EUR 200 EUR

MasterCard Platinum / VISA Platinum the worldwide known prestigious international cards designed for private clients with high level of income. These cards represent your success, prestige and status. MasterCard Platinum and VISA Platinum cardholders additionally enjoy Priority Traveller and Priority Pass privilege cards. Priority Pass privilege card provides its holders an access to the airport lounges, designed for the holders of this card only. In case a flight is delayed or cancelled, a card holder can stay comfortably in one of the lounges, where the card holders are offered the following: flight information, Internet access, telephone, fax, television, newspapers, conference hall, snacks and refreshments, soft and alcohol drinks. You can find the list of the lounges and the information about services there at www.prioritypass.com. Additional conditions: Visiting an airport lounge (once for one person) costs 27 USA dollars (the client is charged from the card MasterCard Platinum, VISA Platinum in USA dollars according to the exchange rate set by the Bank on the day of purchase). The number of guests is unlimited, the cardholder can bring guests and his account will be charged 27 USD for each person. SNORAS SuperCard is an instantly issued international MasterCard credit card which you can use for making payments worldwide in trading places marked with the MasterCard sign, in the Internet shops, for purchasing tickets for airplanes, making reservations for trips, hotels, automobiles on-line. SNORAS SuperCard credit card is instantly issued to the client in all subdivisions or representative offices of the bank no need to wait while it is manufactured. 1.2 Debit Cards Maestro / Maestro no name Please take note of the following: VISA Electron manufactured upon the request of a client, a card is sent by special delivery to the address indicated by a customer; if desired by a payment card holder the Bank sets a credit limit, it may also increase a limit pre-set for this kind of payment cards settlement transactions; electronic banking allows cardholders to check the information on their cards and remotely manage their card accounts safely.

How to obtain a card? Your account manager, any branch or the authorized representatives of Bank SNORAS will provide you with additional information about the cards and will help you to process the documents for obtaining a card. Additional information: Tel.: +370 5 232 70 44, 232 72 59 Hot line (card blocking or other emergency 24/7): +370 5 232 70 84 2. Settlement transactions 2.1 Currency market operations Currency market services allow companies manipulating with different currencies. Currency exchange, fixed currency exchange rates in order to mitigate risks and other currency transactions help to manage and control money flows in the most efficient way. AB Bank SNORAS changes non-cash currency exchange rates hourly during the business hours, which allows its clients to use this service on the most beneficial terms. Clients requests for exchange of non-cash funds are accepted until 5 p.m. local time. If the amount of the exchanged funds exceeds the equivalent of EUR 30 000, the Bank offers more favourable conditions. The client can perform conversion by the standard currency exchange rate of the bank via Internet Bank+ system.

Bank SNORAS closely collaborates with banks in the CIS member states and offers customers exchange of currency with restricted convertibility on beneficial terms: most favourable currency exchange rates, crediting clients accounts on the day of exchange operation. Within the entire business day the customers can address the Bank dealers to obtain additional information and consultations on currency exchange, tendencies in currency rate changes, situation on the international financial markets, which enables to identify the most optimal period of time for selling/purchasing a particular currency. Detailed information can be obtained by contacting the Bank dealers during the working time: Tel.: + 370 5 232 72 10/14/15/18 E-mail: r.knatauskaite@snoras.com, a.kuklys@snoras.com 2.2 Settlement operations The international payment order in the local or foreign currency can be performed in the bank or via Internet Bank+ system. According to the client s choice, the payment order can be carried out by the bank on the same day, on the following day or on the second day after submitting the payment order to the bank or entering the payment via Internet Bank+ system. The more urgent the payment is the more expensive it is. However, a flexible discount system is applied to the clients who perform a great number of payments. Please, contact the International Business Department for more detailed information. Regular payments a convenient method to pay for services when the payment is made in equal portions with a constant periodicity or in portions which are necessary for maintaining a particular minimal balance on the other account. Upon choosing this service, the bank with the established periodicity and under the stipulated conditions transfers the indicated sum to the recipient s account. Using the service of the regular transfer will allow to ensure the necessary balance on the personal account, for example, on the payment card account, which is very convenient when you do not have access to the Internet to replenish your account or the accounts of the family members. This service will also allow you to save up on the interest thanks to the automatic redemption of the used limit of the credit card via debiting money from other accounts of the cardholder. Cash Operations The Bank provides the services of buying and selling foreign currency, changing of banknotes, exchanging coins into banknotes. Foreign bank cheques are the cheques sold and accepted by the bank which are designed to send money or perform an international settlement for goods and services in cheap and secure way. Bank SNORAS by issuing a cheque guarantees that it will be honoured and secures the settlement with its own funds on the correspondent accounts in foreign banks. It means that both you and your partner to whom this security is assigned can be sure the settlement will be trouble-free.

It is very convenient to use cheques if the price of goods or services is not very high it is cheaper to buy a cheque rather than perform an international money transfer; or if electronic settlement (wire-transfer or payment card) is not available; or you do not know the account details of the company or person to whom it is necessary to send the money the only information you need is the name of the payee to be written on a cheque and the address for the cheque to be send to. Bank SNORAS issues cheques in Euros and Great Britain pounds sterling, and cashes out the cheques issued in the USA dollars, Euros, Great Britain pounds and Canadian dollars. Additional information: Tel.: +370 5 232 70 77, +370 5 232 70 72 E-mail: info@snoras.com http://www.snoras.com 3. Remote Account Management Methods 3.1 Internet Bank+ system Internet Bank+ is a safe and convenient system of providing banking services via the Internet which can be used anytime and anywhere, providing there is the Internet access. The advantages of Internet Bank+: Mobility: you can use these services anytime and anywhere worldwide. On-line mode: by following fluctuations in currency exchange rates announced on the Internet you can perform currency exchange at the most favourable rate. Accessibility: you will need no special software to use it. Cost-effectiveness: commission for most operations performed through this system is lower than commission for the same operations at the bank outlet. Functionality: you can perform a lot of banking transactions via the Internet without visiting the bank. Simplicity: users receive detailed instructions in the English, Lithuanian and Russian languages. Reliability: the safety system ensures confidentiality and authenticity of the transferred information. The unique combination of codes and passwords, the encoded communication channel and verification system guarantee the highest level of protection possible.

Internet Bank + system provides the following information: current balance on the user s accounts (payment cards); account (payment card) history for any selected period of time; currency exchange rates; the official exchange rate set by the Bank of Lithuania; the status of the securities portfolio. Internet Bank + system allows to perform the following operations: open an account with the same account number in a different currency; execute local and international payment orders; exchange currency; pay for different services and pay taxes; block a payment card. To become Internet Bank+ user, all you need is to have or to open an account in the bank and to sign the additional agreement regarding the use of Internet Bank+ at any branch of Bank SNORAS. Additional information: Tel.: +370 5 232 70 86 on business days from 8 a.m. till 5 p.m. (Vilnius time) If it is necessary to block the system access, contact the Bank at tel. (24/7): +370 5 232 7084

3.2 GSM Bank System GSM Bank is a convenient way to receive information about your account, payment cards, and currency exchange rates, perform money transfers from one account to another via a cell phone or e-mail. The advantages of GSM Bank: Speed: the Bank sends you a message in just several seconds after an appropriate change. Mobility: you can receive information about your account or perform a particular banking transaction in any part of the world provided you have a cell phone. Confidentiality: the information is transferred to your mobile phone or e-mail address only and can be accessed only by entering your chosen password. Main functions and possibilities of GSM Bank: account balance verification; information on crediting the accounts; information on debiting the accounts; lists of all account transactions performed; information about arrears incurred for using a certain service; information on the status of the holder s payment cards; information on foreign currency exchange rates at Bank SNORAS; information on the official currency exchange rates set by the Bank of Lithuania; money transfer from one account of the user to another account. Upon your request information can be sent both to the mobile phone and e-mail address. SMS can be received not only by customers of the Lithuanian mobile network operators but also by customers of foreign providers. Additional information: Tel.: +370 5 232 70 86 on business days from 8 a.m. till 5 p.m. (Vilnius time)

4. Savings Programmes 4.1 Accumulative and Time Deposits Time deposit is an easy and secure way for private persons to invest money and to receive the interest agreed in advance. The interest rate for a deposit depends on the term of the placed deposit: the longer the deposit maturity, the higher the interest rate. You can select the currency (Litas, Euros or USA dollars) of the time deposit and the time of receiving the interest (at the beginning of the term, on a monthly basis or at the maturity time). Upon the maturity of the time deposit agreement it can be extended automatically, and the bank may provide you with extra interest for the extension of the agreement. The time deposit agreement can be concluded through a manager in Bank SNORAS or via the on-line system Internet Bank+. Accumulative time deposit is a perfect saving instrument for private persons. From now on there is no need to wait for the maturity of the time deposit agreement to fill up the deposit account: now you can choose yourselves the time and amount of the account depositing.

The accumulative deposit allows you to perform these operations daily, twenty-four hours a day. A customer is entitled to deposit any additional amount of money. If you saved up some cash, then immediately use it to increase your accumulative time deposit account and you will get a higher interest. Should you need some cash, you can withdraw it from your accumulative deposit. In such case, the interest will not be paid but only in respect of the amount withdrawn. The interest rate as agreed under your agreement will be applied to the rest of the amount of the deposit. 4.2 Savings programme Steps Savings programme Steps is created for holders of payment cards of AB Bank SNORAS (payment card accounts in LTL, Euros or USA dollars). The larger the balance, the higher the interest rate: participants of the savings plan Steps receive a higher interest rate pro rata an actual balance growth. Interest is calculated on a daily basis and on the same set day of each following month is transferred to the account. It is convenient - you are free to manage your money debit or credit the account at any time. You do not need do sign any additional agreements or inform the Bank about operations performed. The duration of participation in the programme corresponds to the validity of the payment card. However, a cardholder is entitled to cancel the further participation at any time. All deposits and account balances of private and legal persons in Litas, USA dollars and currencies of the EU member states are insured by the State Deposit Insurance Fund. The interest on considerable deposits can be agreed upon in an individual order. Additional information: Tel.: +370 5 232 70 47, 232 70 49, 232 70 46 E-mail: info@snoras.com http://www.snoras.com

5. Investment services One of the most popular investment methods featuring a flexible money management is investment into securities. Shares, bonds, investment fund items etc. are the most popular securities for investment purposes. Bank SNORAS offers the clients who invest into securities the following services: Private banking: a wide range of banking services and investment services for private wealthy persons in accordance with personal needs of each separate client by creation and individual investment portfolios management controlled by a broker on behalf of the client. Our wealthy clients can choose Wealth Management service (asset management of wealthy persons), which provides complicated, ordered solutions, such as personal investment strategy, consultations on taxation, insurance, real estate, provision of mediatory services, etc. for private wealthy persons. Asset management: our asset management team, specializing in investments in Central and East Europe, is also the leader in the Baltic States. Our funds portfolio includes pension programmes, mutual investments funds, closed investment funds, etc. Brokerage services: the whole range of shares trade and instruments that are sold at the stock exchange. We provide high-quality analytical materials to our clients. Financial brokers of Bank SNORAS have a significant experience in securities market and are ready to help in determining the needs of a company and finding the best investment solution (direction). If a client knows which securities he wants to acquire or sell, the bank offers brokerage services allowing to perform these operations. Enjoying favourable tariffs, you can quickly perform any transaction by phone or Internet.

The bank can act as an accountant and custodian of the acquired securities kept on the securities account of the client. The client who opened the securities account is entitled to: Carry out securities trade related transactions as well as perform other orders and transfers. Receive statements on securities owned as well as reports on important events related to the available securities. Receive reports on the important events related to the securities owned (issue of securities, cancellation of registration of securities, and other events changing the mode of the securities account both initiated by the issuer and otherwise). Receive dividends, interest and other securities related income to the account agreed. Authorize the bank to represent a company (or a group of companies) on shareholders meetings and to vote in compliance with agreed instructions of the customer on all the issues of the shareholders meeting. Investment in gold Bank SNORAS offers the mediation service while investing in non-cash gold and gold articles (coins and bars) and also storage service of acquired gold articles. Investment in gold is made by purchasing gold bullions - coins and bars, and indirectly by purchasing non-cash gold or gold funds that are traded in stock exchanges as well as by using the derivative instruments, such as futures and options.

Gold bullions. The most common and affordable way of investing in gold is purchase of gold bullions - coins and bars. Bank SNORAS offers to its clients to acquire coins, minted in various countries of the world, as well as gold bars. We offer: The coins minted in Austrian gold-mints (Münze Ősterreich AG) The coins minted in gold-mints of Great Britain (The Royal Mint) The coins minted in gold-mints of Switzerland (Argor-Heraeus SA) If necessary, it is possible to trade with gold coins and bars made in gold-mints and foundries of Canada, Australia, South Africa and other countries. It is possible to acquire gold bullions after concluding an agreement on trading in gold bullions and after submitting the application on bullion acquisition. The price of gold bullions depends on the weight, hallmark and market price of gold. It is possible to store the acquired gold bullions in the vaults of Bank SNORAS by following the extra security requirements. A fixed value fee is collected for the storage. It is possible to sell gold bullions to Bank SNORAS by providing the application on bullion sale. Only the bullions, which were bought from the bank and were stored in the vaults of the bank, are bought in. Non-cash gold. It is an indirect way of investing in gold. The acquired non-cash gold is not physically transferred to the client but is accounted on the client's account. The bank buys the appropriate amount of gold and stores it in a foreign bank or in another institution providing such services. The minimum amount of non-cash gold that can be acquired in Bank SNORAS is 500 ounces troy (around 15 kilos). Larger desirable amounts of non-cash gold to be acquired are multiples of 500 ounces troy - i.e. 1000, 1500 ounces troy etc. Financial derivatives. After acquisition of gold its value varies depending on the change of the market price of gold. It is possible to insure from the undesirable decrease of gold price by applying the derivatives - gold futures and gold options. For example, after acquiring 500 ounces troy of non-cash gold and selling 5 future contracts (one future contract would be linked to 100 ounces troy of gold), a full insurance is practically made against the gold price fluctuation. Additional information and free advice: Tel./Fax: +370 5 232 72 12 E-mail: fms@snoras.com

CONTACT INFORMATION You can find all the necessary information about the Bank, products and services as well as get advice on opening an account at the following places: At International Business Department: A.Vivulskio str. 7, Vilnius, Lithuania Tel.: +370 5 232 7041/42/47 Fax: +370 5 232 7312/13/14 E-mail: info@snoras.com In the representative offices of the Bank: Czech Republic Školska 32, Prague 1 Tel.: +420 221 419 733 Fax: +420 221 419 712 E-mail: prague@snoras.com Estonia 17, Roosikrantsi str., Tallinn Tel.: +372 627 29 70, 627 29 71 Fax: +372 627 29 73 E-mail: tallinn@snoras.com Latvia 2, Jura Alunana str., Riga Tel.: +371 6721 63 08 Fax: +371 6721 63 13 GSM: +371 2971 42 79 E-mail: riga@snoras.com Russia E-mail: moscow@snoras.com Ukraine B. Hmelnickogo str., 17/52, office 407а, 4a floor, Kiev Tel./Fax: +380 44 498 74 42 GSM: +380 50 545 91 00 / +380 67 548 01 49 E-mail: kiev@snoras.com Belarus Nemiga str. 38, 5 floor, 220004 Minsk Tel.: +375 17 211 0693 Tel./Fax: +375 17 200 0251 GSM: +375 296 11 52 36 E-mail: minsk@snoras.com To obtain more detailed information about the bank, please visit our website www.snoras.com