Suncorp Group Limited

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Suncorp Group Limited Financial results for the half year ended 31 December 2013 1

Suncorp results presentation Agenda Results & operational highlights Patrick Snowball CFO report Steve Johnston Outlook Patrick Snowball Q & A Suncorp Leadership Team 2

Introduction Patrick Snowball Chief Executive Officer, 3

Suncorp s strategic priorities Relentless execution Strategy Delivering Commitments Building Blocks Simplification Non-core Bank resolution NOHC Increased reinsurance (Queensland Quota-share and Life Risk) Exit from unfavourable markets (Life Group, Farm Insurance, Aviation etc) Underlying ITR >12% Flat expense base De-risked balance sheet Increased ordinary dividends Capital returns Reduced volatility 10%+ ROE Underlying ITR >12% Growth 7% to 9% $225 million Simplification benefits 60% to 80% dividend payout ratio Continue to return surplus capital Strategic value of 4C s 4

Suncorp Group NPAT ($m) Building Blocks delivering and Non-core resolved 780 724 453 491 548 FY10 FY11 FY12 FY13 HY14 5

Dividend Interim dividend up 40% Special dividend 20 Final dividend Interim dividend 15 30 20 20 20 15 15 20 25 40% 35 FY10 FY11 FY12 FY13 HY14 6

Top line growth Growth across all three business lines ($m) Short tail GWP* 6.5% 3,364 Long tail GWP* 6.7% 938 2,890 815 HY12 HY13 HY14 HY12 HY13 HY14 Retail and Business Bank lending Suncorp Life individual in-force business 40,774 6.8% 48,886 693 10.1% 821 HY12 HY13 HY14 HY12 HY13 HY14 7 *Excluding Fire Service Levies

Underlying and Reported ITR Building Blocks and Simplification delivering 12.0% Underlying ITR Reported ITR 8.0% 12.8% 10.0% 6.4% 10.5% 10.9% 11.2% 11.1% 1.9% 3.8% 18.6% 13.1% 13.4% 13.6% 14.0% 13.9% 11.1% 7.8% 1H10 2H10 1H11 2H11 1H12 2H12 1H13 2H13 1H14 8

HY14 result overview ($m) HY14 HY13 % General Insurance 470 564 (17) Bank 105 4 large Suncorp Life 22 51 (57) Business line NPAT 597 619 (4) Other profit and acquisition amortisation (49) (45) 9 NPAT 548 574 (5) 9

Financial results Steve Johnston Chief Financial Officer,

Suncorp s shareholder focus Simplified, de-risked financial services group Yield Dividend payout ratio of 60% to 80% and return of surplus capital Organic strategy, focused exclusively in Australia and New Zealand De-risked and simplified business model Growth Target 7% to 9% per annum growth across the business lines Multi-brand, multi-channel approach leveraging the Group s 9 million customers Ability to recycle efficiencies into growth in low risk market segments 11

Suncorp priorities HY14 focus Deliver the benefits of Simplification Manage General Insurance franchise and prioritise margins Transition the Bank post Non-core De-risk and reduce capital consumption of Suncorp Life Balance sheet discipline 12

General Insurance NPAT of $470 million $m HY14 Consensus %Δ Gross written premium 4,380 4,486 (2) Gross written premium (ex FSL) 4,302 Net earned premium 3,865 3,843 1 Net incurred claims (2,608) (2,578) 1 Operating expenses (899) (915) (2) Investment income - insurance funds 179 184 (3) Insurance trading result 537 534 1 Investment income - shareholder funds 141 142 (1) NPAT 470 470 - Reported ITR 13.9% 13.9% - 13

Gross Written Premium Up 6.6% excluding Fire Service Levies Product HY14 ($m) % Factors Motor 1,412 4.8 Unit and premium growth in a competitive market Home 1,230 8.9 Premium increases with some unit reduction in QLD Commercial 1,008 6.2 Growth with continued underwriting discipline CTP 505 8.1 Strong growth in NSW and ACT Workers comp & other 147 1.4 Price increases, new business and improved retention Total 4,302 6.6 Australia 3,734 4.5 New Zealand 568 22.4 9.0% in NZD terms 14

Claims experience Short tail and long tail Date Event Net costs $m Sep 2013 NZ Canterbury storms 15 Oct 2013 Victorian wind 10 Oct 2013 NSW bushfires 63 Oct 2013 NSW Central Coast hail 23 Nov 2013 NSW/QLD storms 66 Nov 2013 Gold Coast hail 34 Other natural hazards attritional claims 120 Total 331 Less: allowance for natural hazards (282) Natural hazards costs above allowance 49 Reserve releases: Net $56 million Broadly in-line with long-term expectation of 1.5% of NEP NZ earthquake strengthening of AUD$27 million 15

Investment assets Low yields with credit spread gains Insurance funds $9.1 billion Investment income $179 million Underlying yield 3.6% MTM gains of $49 million from narrowing credit spreads Returns of $33 million on index linked bonds Shareholder funds $3.3 billion Investment income $141 million Underlying yield 4.1% on fixed income MTM gains of $21 million from narrowing credit spreads Income from equities $79 million 78% of fixed interest investments rated AA or above 16

General Insurance Overview General Insurance NPAT $470 million GWP up 6.6% Underlying ITR of 14.0%, Reported ITR of 13.9% Delivered on the meet or beat 12% Underlying ITR target Natural hazard claims $49 million above allowance Reserve releases of $56 million 17

Suncorp Bank Absorbing Non-core impacts $m HY14 Consensus %Δ Net interest income 492 486 1 Non-interest income 20 41 (51) Operating expenses (305) (300) 2 Profit before impairment losses 207 227 (9) Loss on sale of loans and advances (13) - n/a Impairment losses on loans and advances (45) (37) 22 Profit before tax 149 190 (22) Income tax (44) (59) (25) NPAT 105 131 (20) 18

Lending assets of $49.2 billion Improved geographical diversification Product split Geographic split Agribusiness 9% (up 11%) Commercial (SME) 11% (up 7%) Consumer 1% Corporate & Property <1% Housing 78% VIC 9% NSW 24% WA 6% SA & other 3% QLD 58% 19

Suncorp market share Opportunities to refocus on QLD market National market share 81% Retail market share in QLD 64% 3% 9% Suncorp Majors Suncorp Majors Source: APRA system data for total deposits and retail housing, DBM BFSM, SME Business Survey, MFI Satisfaction, Dec 2013 Source: Roy Morgan, Retail Banking, Overall Customer Satisfaction, Dec 2013 20

Funding and Liquidity Conservative balance sheet Deposit to loan ratio Balance sheet components 66% 68% 84% 63% 59% 57% 56% Assets 21% 100% Liab + Equity 24% 25% 6% 66% Short-term wholesale Long-term wholesale Equity & other Retail deposits Liquid assets Lending SUN Regional 1 Regional 2 Major 1 Major 2 Major 3 Major 4 Source: Company reports for financial year 2013 Regional bank data is reported group ratios and majors data retail and business division only Dec-13 21

Credit quality Reduced impaired assets and non-performing loans Gross impaired assets Non-performing loans (18%) or $90 million 1,860 506 416 Dec-12 Jun-13 Dec-13 Impaired assets by segment (8%) or $79 million 2,184 940 861 Dec-12 Jun-13 Dec-13 Impairment losses to gross loans Corporate and property Commercial/SME Agribusiness Retail 506 416 283 149 139 182 Jun-13 Dec-13 0.31% 0.32% 0.25% 0.18% 0.16% 0.17% 0.15% SUN Reg 1 Reg 2 Major 1 Major 2 Major 3 Major 4 22 Source: Company reports for financial year 2013

Suncorp Bank De-risked with growth levers Product split Building key differentiators Jun-08: $55.2 billion Dec-13: $49.2 billion Agribusiness Corporate & property Basel II advanced accreditation Corporate & Property Housing Commercial/ SME Banking platform Housing Maintain A+/A1 credit rating Agribusiness Commercial/SME 23

Suncorp Life overview Improved capital efficiency $m HY14 Consensus %Δ Underlying profit after tax 41 59 (31) Market adjustment after tax (19) (16) 19 Life profit after tax 22 43 (49) Shift in capital efficiency resulting in $535 million capital return to Group Life Risk inforce annual premiums up 10.8% to $886 million Direct new business sales up 6.3% to $17 million with distribution now managed in-house Super business up 41% driven by Everyday Super Reduction in planned margins reflects strengthened assumptions and additional reinsurance Disability claims experience negative $10 million, lapse experience negative $17 million New Zealand business performed strongly 24

Suncorp Life Growth in Life Risk and Superannuation Life Risk in-force annual premium ($m) 886 Life Risk new business by channel ($m) IFA Direct NZ Superannuation new business ($m) 185 845 9 11 13 131 149 16 17 17 800 35 33 32 1H13 2H13 1H14 1H13 2H13 1H14 1H13 2H13 1H14 25

Suncorp Life capital Contributing to the Group s surplus Capital movements ($m) 2,106 158 207 100 70 70 1,641 30-Jun-13 LAGIC Reinsurance Sub debt Capital efficiency BAU 31-Dec-13 26

HY14 capital movements ($m) Group excess to CET1 over $1.1 billion 29 207 450 801 548 1,585 1,135 Excess CET1 30-Jun- 13 (post-div) HY14 NPAT Life reinsurance Other Excess CET1 31- Dec-13 (pre-div) Interim dividend Excess CET1 31- Dec-13 (post-div) 27

Conclusion Patrick Snowball Chief Executive Officer,

Outlook Focus for the remainder of 2014 General Insurance Bank Life Capital Meet or beat 12% underlying ITR Balance margin and growth Capitalise on any market disruption from market consolidation Growth 1 to 1.3 times system NIM heading back to target range of 1.75% to 1.85% Cost to income heading back to target range for FY15 Focus on direct distribution and Everyday Super Manage lapse and claims challenges Driving industry structural reforms Dividend payout ratio range 60% to 80% of cash earnings Commitment to return surplus capital 29

Suncorp Group Key commitments 1 2 3 4 5 6 Group growth of 7% to 9% per annum over the next two years Simplification benefits of $225 million in the 2015 financial year Meet or beat an underlying ITR of 12% through the cycle 60% to 80% dividend payout ratio Continue to return surplus capital Group ROE of at least 10% in the 2015 financial year 30

Q&A session

Supplementary slides 32

The Suncorp journey 4Cs drive the Group s competitive advantage FY12 - FY16 FY13 - FY16 Optimise & differentiate FY10 Stabilise business & strengthen balance sheet NOHC FY10 - FY12 Building Blocks One pricing engine One claims system One general ledger One employment agreement One view of customer Simplification program Simplification benefits $265m Building Block benefits $235m FY10 FY11 FY12 FY13 FY14 FY15 FY16 33

General Insurance A diversified portfolio Geographic split Product split 6% 13% 21% 6% 26% 28% QLD NSW VIC WA NZ Other 12% 3% Motor 33% Home Commerical 23% CTP Workers comp 29% 34

FY14 Reinsurance program 5.8bn 2.5bn 500m 250m 200m 150m 50m Original cover Original cover reinstatement Third cover Third cover reinstatement NZ dropdown NZ dropdown Dropdown aggregate program NZD 50m NZD 25m NZ dropdown NZ dropdown Retention 35

FY14 Reinsurance program Drop-down aggregate program 250m 200m 50m xs 200m xs 50m 100m xs 150m xs 200m 100m xs 150m xs 300m 150m Erosion contributes to aggregate dropdown 100m xs 50m xs 200m 100m xs 50m xs 300m 50m Retention 36

Natural hazards since 1967 Suncorp long-term catastrophic loss experience Events greater than $100m, gross of all reinsurance 5,000 NZ AUS Long Run Average 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 - Brisbane flood, Cyclone Tracy Brisbane hailstorm Newcastle earthquake Sydney hailstorm Hunter Valley storm Christchurch earthquakes, Brisbane floods, Cyclone Yasi, Melbourne hailstorm Melbourne & Perth hailstorms, Christchurch earthquakes 37

Suncorp Bank business lending Diverse portfolios Commercial/SME portfolio Agribusiness portfolio Services (Inc. professional services) 9% Manufact. & Mining 7% Transport & Storage 4% Construction & Dev. 8% Retail 8% Health & Other Education 4% 2% Property Investment 39% Hospitality & Accomm. 19% Poultry 4% Cotton 8% Sheep & Mixed Livestock 10% Sugar 5% Fruit 3% Vegetables 3% Other Dairy 4% 3% Beef 34% Grain & Mixed Farming 26% 38

Life Capital Contributing to the Group s surplus 19 207 19 643 22 100 207 535 300 113 Excess Capital 30- June-2013 H1FY14 NPAT Capital instrument transactions Reinsurance benefit Other Life capital returns to Group (1) Excess Capital 31-12-13 (1) Life capital return breakdown: - $158m LAGIC benefits - $207m excess capital reinsurance benefit - $100m CET1 reduction as a result of capital rebalancing (subdebt) - $70m excess capital return 39

Suncorp Group Capital $1,135 million excess to CET1 targets post dividend A$m General Insurance Bank Life NOHC and other entities Suncorp Group total CET1 3,532 2,535 517 402 6,986 CET1 target 2,348 2,458 404 191 5,401 Excess (pre-div) 1,184 77 113 211 1,585 Dividend (450) Excess (post-div) 1,135 CET1 ratios 1.65x 8.25% 1.65x CET1 targets 1.10x 8% Amount equal to sum of PCA plus a target excess 40

Important disclaimer This report contains general information which is current as at. It is information given in summary form and does not purport to be complete. It is not a recommendation or advice in relation to the Group or any product or service offered by Suncorp or any of its subsidiaries. It is not intended to be relied upon as advice to investors or potential investors, and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate. This report should be read in conjunction with all other information concerning Suncorp filed with the Australian Securities Exchange (ASX). The information in this report is for general information only. To the extent that the information may constitute forwardlooking statements, the information reflects Suncorp s intent, belief or current expectations with respect to our business and operations, market conditions, results of operations and financial condition, capital adequacy, specific provisions and risk management practices at the date of this report. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks and uncertainties, many of which are beyond Suncorp s control, which may cause actual results to differ materially from those expressed or implied. Suncorp undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date of this report (subject to ASX disclosure requirements). 41

Contact Details Mark Ley mark.ley@suncorp.com.au +61 2 8121 1221 Andrew Dempster andrew.dempster@suncorp.com.au +61 7 3135 2425 Susan Duncalfe susan.duncalfe@suncorp.com.au +61 7 3135 3729 Sam Miller samantha.miller@suncorp.com.au +61 7 3135 2415 Nick Perchey nick.perchey@suncorp.com.au +61 2 8121 9206