Got 1 Got Cash Back Program Terms and Conditions The terms and conditions herein ( Terms and Conditions ) are in addition to and are to be read together with the AmBank (M) Berhad ( AmBank ) / AmIslamic Bank Berhad ( AmIslamic Bank ) / MBF Cards (M sia) Sdn Bhd ( MBF Cards ) (collectively referred to as The Bank ) relevant credit card agreement(s) ( Card Agreement ) which govern the use of the credit card issued by AmBank / AmIslamic Bank / MBF Cards ( Card ). In the event of any discrepancy or inconsistency between these Terms and Conditions and the Card Agreement, the Terms and Conditions shall prevail in so far as it relates to the Program Definitions i) Except where the context otherwise requires, or unless these Terms and Conditions otherwise provide, all words, names and expressions defined in the Card Agreement when used or referred to in these Terms and Conditions shall have the same meaning as that provided in the Card Agreement. Qualified Cardmembers means the Customers of The Bank who has applied and has been issued with Principal Card and/or Supplementary Card during the Program Period as herein described. The Program means Got 1 Got Cash Back program organized by The Bank in accordance with the terms and conditions as herein stipulated. Approval Code means the 6 digit approval code on the Card transaction slip. Time means first in time. ii) Words denoting person shall include living persons and, if and where applicable, body or persons incorporated or unincorporated. Words importing the singular shall also include the plural and vice-versa. Words importing the masculine gender shall include the feminine and neuter gender. The Program 1. The Got 1 Got Cash Back Program ( Program ) commences from 8 July 2013 and ends 7 November 2013 ( Program Period ), both dates inclusive or any other dates shall be solely determined by the Bank from time to time. 2. Under the Program, the number 1 shall be required from a valid transaction slip with an Approval Code. The number 1 can be at any placement on the Approval Code. For example, the number 1 can be the 1 st or 2 nd or 3 rd or 4 th or 5 th or 6 th digit of Approval Code. 3. Both Principal and Supplementary Cardmembers are entitled to participate on an independent basis. 1/7
4. Cardmembers are required to hold a valid Card and must physically swipe and use their Card for any retail transaction or Over-The-Counter Cash Advance with a minimum value of RM50 to obtain a transaction slip ( Eligible Transaction ). Program Prize There are two (2) Cash Back categories in this Program: 5. Daily Cash Back 5.1 Cardmembers must make an Eligible Transaction for the day (00:00:00hrs to 23:59:59hrs based on the date and time maintained in the Bank s system) and register their transaction details ( Entry ) within 24 hours from the point the transaction was made:- 5.1.1 Entry(ies) must be registered via SMS to 39366 otherwise it shall be disqualified. Upon registration, there will be an acknowledgement SMS sent from the Bank to the Eligible Cardmember (charged at RM0.30 per SMS) to confirm only the receipt of the entry and not the winning of the Daily Cash Back. Proof of SMS sent by a Cardmember does not denote proof that the SMS is received by the Bank. Eligible Cardmembers are responsible to ensure that the details of their registration are complete and accurate. Should there be any errors in the registered Entry(ies), the Bank shall not be liable to send any notification. G1<space>credit card s last 4-digit<space>6-digit approval code to 39366. Example: G1 5678 701101 (SMS submission is not upper or lower case sensitive) For hotel transactions, Cardmembers are required to obtain the preauthorization sales slip from the front desk staff and register the transaction details. 5.2 There are two (2) Daily Cash Back categories: 5.2.1 Daily Cash Back 5.2.1.1 Daily Cash Back (Monday to Friday) The Cash Back shall be awarded on a first-come-first-served basis from a pool of RM10,000. The Cash Back accorded shall depend on the number of 1 in the Approval Code, as shown in the Table below: 2/7
Approval Code Cash Back % With one or two 1 i.e. 612379, 891217 With three or more 1 i.e. 713115 The Cash Back amount is capped at RM111 for each transaction. 5.2.1.2 Daily Cash Back (Saturday and Sunday) The Cash Back shall be awarded on a first-come-first-served basis from a pool of RM20,000. The Cash Back accorded shall depend on the number of 1 in the Approval Code, as shown in the Table below: Approval Code Cash Back % With one or two 1 i.e. 612379, 891217 With three or more 1 i.e. 713115 11% of the transaction amount 111% of the transaction amount 11% of the transaction amount 111% of the transaction amount The Cash Back amount is capped at RM111 for each transaction. 5.2.2 RM1, 111 Cash Back The Eligible Cardmember with the most number of 1 in the Approval Code will be awarded with RM1, 111 Cash Back for the day. 5.2.2.1 Permanent and/or contract employees of AmBank Group and MBF Cards (M sia) Sdn Bhd are not eligible to get the RM1,111 Cash Back 5.2.3 Cash Back Winner Selection Time is of the essence. Only successfully registered entries will be entitled to the Daily Cash Back based on the Time of the registration of the entries for transactions made within the day (time as stipulated in the Bank s system date and time) shall be awarded with Daily Cash Back for each entry as long as these entry(ies) are not in breach of the items defined in clause 6. 5.2.4 Tie Breaker In the event where there is more than one Cardmember with the same number of 1 in their Approval Code, the registration time of the Entries (based on the time indicated on the Bank s system date and time) shall be used as the tie breaker. However, if the Entries have been registered at the same time, the highest transaction amount shall determine the RM1,111 Cash Back Winner for the day. 5.2.5 Cash Back Winner Notification The Bank will notify all Daily Cash Back winners via SMS within 6 weeks of their winning Entry(ies) for which the contact number shall be the number used by the Eligible Cardmember for submission of the Entry(ies). Notwithstanding the foregoing, the Bank reserves the right to use any other method or medium the 3/7
Bank deems fit at its sole and absolute discretion for the purpose of announcing the Daily Cash Back winners. The Daily Cash Back shall be credited to the Eligible Cardmember s Card account and reflected in the subsequent Card Statement. 5.3 Monthly Cash Back 5.3.1 Over and above the Daily Cash Back; Eligible Cardmembers are eligible to contest for the Monthly Cash Back. 5.3.2 No registration of Entry(ies) is needed to participate as Cardmembers are only required to make a minimum of five (5) Eligible Transactions within each of the Month. The Month is defined as below: Month 1 8 July 2013 to 7 August 2013 Month 2 8 August 2013 to 7 September 2013 Month 3 8 September 2013 to 7 October 2013 Month 4 8 October 2013 to 7 November 2013 The Bank s system shall select five (5) transactions with the most number of 1 in the Approval Code for each of the Month and subsequently tabulates the number of 1 for each Eligible Cardmember. The Eligible Cardmember with the most number of 1 for the Month shall be awarded with RM11,111 Cash Back. 5.3.3 Monthly Cash Back Winner Selection The Monthly Cash Back winner selection is determined by the Card transaction information and time stipulated in the Bank s system as long as the Card transaction(s) made are not in breach of the items defined in clause 6. 5.3.4 Tie Breaker In the event there is a tie, the highest transaction amount from the five (5) selected Eligible Transactions shall determine the Monthly Cash Back winner. 5.3.5 Monthly Cash Back Winner Notification Monthly Cash Back winners will be notified within 6 weeks after the end of each Month. The Cash Back of RM11,111 shall be credited to the Eligible Cardmember s Card account and reflected in the subsequent Card Statement. 5.3.6 Eligibility In the event an Eligible Cardmember wins the Monthly Cash Back at any one time during the Program Period, he/she shall not be eligible to contest for the Monthly Cash Back again. 5.3.7 Permanent and/or contract employees of AmBank Group and MBF Cards (M sia) Sdn Bhd are not eligible to get the Monthly Cash Back. 5.4 In the event the winning transaction(s) for Daily Cash Back and/or Monthly Cash Back are made at Caltex petrol station(s) in Malaysia, the Cardmember shall be rewarded with double Cash Back. 4/7
For example, Cardmember made a card transaction at Caltex with transaction value of RM80. The Cardmember is one of the 11% Cash Back winner for the day = RM8.80 (11% of RM80) Since the winning transaction was made at Caltex, the Cardmember will get Cash Back of RM17.60 (RM8.80 x 2) The additional cash pool allocated for Caltex transactions is capped at RM100,000 based on a first-come-first-served basis for the duration of the Program. Disqualification 6 The Bank reserves the absolute right to disqualify any of the registered Entry(ies) without having to notify or alert the Cardmember based on the following :- a. All Entries received before and after the stipulated Program Period. b. Inaccurate or incomplete Entry(ies) details. c. Entry(ies) with transaction(s) value of less than RM50. d. The Eligible Cardmember s Card account shall not be in default of facilities granted at any time during the Program period, subject to the Bank s discretion; and/or holder(s) of the Bank s credit card(s) whose accounts have been closed before the notification of the winnings. e. Entry(ies) arising from Split Transactions, defined as follows :- i. Eligible Cardmembers having multiple transactions of more than three (3), other than Over-The-Counter utility bill payments, on the same day using any of the Bank s credit card at the same card acceptance terminal shall be disqualified. For verification purposes the Cardmember is required to retain his/her actual paid utility bill for Over-The-Counter utility bill payments. ii. Voiding transactions more than once on the same day at the same card acceptance terminal shall be disqualified. f. Cardmember who has conducted the purchases in a manner or pattern which is deemed to be not normal and shows an attempt to obtain an unfair advantage over other genuine Cardmember with normal Card spending patterns. g. Cardmembers may be required to provide proof of transactions (i.e. merchant s invoices or bills) for goods or services acquired from merchant for the Bank s verification within two (2) working days from the date of the Bank s request. Copies of the invoice or bill can be faxed or emailed to the Bank. The Bank has the absolute discretion whether or not to accept such documents submitted by the Cardmember or to disqualify the Cardmembers Entry(ies). Exclusions 7 Transactions excluded are all fees, all cash advances (except Over-The-Counter), Corporate Bill Payment, Corporate GIRO transactions, Auto Bill Payment, all Mail Order, Telephone Order, Internet transactions, Balance Transfer, Quickcash, AmFlexi-Pay, standing instructions, insurance/takaful transactions, on-going instalment payments, trade financing transactions, any transactions without approval code and transactions which are under special corporate arrangement where rebate is applicable and all/any financial charges. 5/7
Publicity 8 By participating in the Program and only for the purpose of this Program, Cardmembers: 8.1 consent for the Bank to disclose their particulars only to the extent necessary to the Bank s service providers for purposes of running this Program; 8.2 consent for the Bank to disclose or publish their personal information such as their names and identities and any general information that the Bank considers appropriate about the participants or their account(s) in any media, marketing or advertising materials; and 8.3 grant the Bank the absolute right to modify, use and/or publish any still or moving image of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation. Liability 9 The Bank shall not be responsible or liable for any problem, loss or damage of whatsoever nature suffered by any party due to any delay and/or failure in receiving and sending SMS as a result of any network, communication or system error, interruption and/or failure experienced by the telecommunication service provider. In the event of such error, interruption and/or failure, the Bank shall not be responsible or liable for any failure by any Cardmember to participate in the Program at any time. 10 The selection of all prize winners by the Bank is final and no correspondence disputing the Bank s decision shall be entertained. Judging 11 If the date and time of the Entry registration or Card transaction differs from that of the Bank s system date and time, and a dispute arises as to when the registration of the Entry or Card transaction has taken place, the Bank s system date and time shall prevail. 12 Judges decision shall be final and binding and no correspondence shall be entertained. If any matters arise which are not covered in the Terms and Conditions, they shall be determined solely by the Bank and the panel of independent auditors. Language 13 In the event of any discrepancy or conflict in the interpretation of these Terms and Conditions, the English and Bahasa Malaysia versions of each of these Terms and Conditions shall be construed as equivalent and each of the Terms and Conditions stipulated shall carry the same meaning. Adherence to the Program Terms & Conditions 14 All Cardmembers shall be required to adhere to the Program Terms and Conditions. The Bank reserves the right to forfeit the prize(s) in the event of any of the Terms and Conditions are not adhered to. 15 AmIslamic Bank offers only Islamic products and services. 6/7
16 All Terms and Conditions stipulated herein are governed by and construed in accordance to the laws of Malaysia and any legal disputes shall be commenced and heard in courts in Kuala Lumpur. 17 The Cardmember has read and understood all the Terms and Conditions specified herein and the Bank may change, amend and/or modify any of Terms and Conditions stipulated herein from time to time and any changes will be announced within 21 working days on the Bank s website at www.ambankgroup.com and www.mbfcards.com 7/7