Sun Life Financial Advisor Administration Guide

Sun Life Financial Advisor Administration Guide managed by CI Investments Inc. issued by Sun Life Assurance Company of Canada

How to complete a SunWise Essential Series Signature Form... 1 y All plan types except TFSA y PIM Account Linking Agreement Form Five Tips to successfully establish a SunWise Essential Series Contract holding Income Class Units... 8 How to complete a contractual conversion form... 9 How to complete subsequent transactions on a SunWise Essential Series Contract.....11 y How to make a withdrawal y How to make a standard switch (FEL to FEL or DSC to DSC) y How to request a reclassification of units between classes y How to change from the DSC-load option to the ISC (FEL)-load option y How to request the automatic rebalancing service Age 55 LWA Election...18 Road maps for SunWise Essential Series......20 *For details regarding Anti-Money Laundering policies and requirements, please refer to ABC { Home } { Advisor business } { Compliance and licensing } Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) * For Fund Information, please refer to the SunWise Essential Series Fund Facts under Segregated Funds Documents on Advisor Online or go to Fund Related Documents on CI.com.

How to complete a SunWise Essential Series Signature Form How to complete a SunWise Essential Series signature form for all plan types except TFSA. MANDATORY FIELDS: I. Contract Type Section 2 II. Dealer and Representative Information Section 3 III. Owner Information Section 4 (and Section 5 if applicable) i. Name ii. of Birth iii. Social Insurance Number (SIN) IV Annuitant Information Section 6 (applicable only if different from Owner(s)) i. Name ii. Address iii. of Birth iv. Country of Residency V. LWA Income Streams for the Income Class Section 8 (mandatory if Income Class units are purchased) Please note: LWA payments cannot begin if an LWA Income Stream has not been selected or required information is incomplete. For the Two-Life Income Stream, the Annuitant s spouse must be the Second Life and the sole primary beneficiary. VI. Beneficiary Designation Section 10 If the Two-Life Income Stream has been selected, this section is mandatory and the Annuitant s spouse must be the sole primary beneficiary. VII. Owner Acknowledgement/ Authorization Section 17 i. Owner s Signature with date ii. Joint Owner s Signature with date (if applicable) iii. Annuitant s Signature with date (if Annuitant is not the owner) iv. Second Life s Signature with date (for Two-Life contracts) v. Signed At (City and Province) VIII. Representative s Acknowledgement Section 18 11

Section 2 (Contract Type) y One contract type must be selected. Section 3 (Dealer and Representative Information) y Mandatory. Sections 4 and 5 (Owner Information, Joint, In Trust For or Spousal Registered Plan Information) y The Owner(s) and Annuitant(s) must all be Canadian residents to establish a contract. Section 6 (Annuitant Information) y For Joint Ownership contracts, where the Annuitant section is left blank, the contract will be deemed to have Joint Annuitants. The Death Benefit will be payable only upon the death of the last surviving Annuitant. 1 Contract Number (if available) 2 Contract Type (Select only one) *Subject to the terms of the applicable endorsement 3 Dealer and Representative Information 4 Owner Information The Owner is the Annuitant unless otherwise noted in Section 6 5 Joint, In Trust For or Spousal Registered Plan Information Joint Owner and In Trust for Contracts are not applicable to Registered Contracts Subrogated Policyholders - Quebec residents only: If you (the Owner) and Joint Owner would like to name each other as subrogated policyholders please check here m SunWise Essential Series Individual Variable Annuity Contract Electronic Signature Form SunWise Essential Series Contract Number Distributor s Account Number m Non-Registered Individual m Retirement Savings Plan (RSP) m Retirement Income Fund (RIF) m Non-Registered Joint m Spousal RSP m Spousal RIF m Non-Registered In trust for m Locked-in RSP (LRSP)* m Life Income Fund (LIF)* m Non-Registered Estate/Trust m Locked-in Retirement Account (LIRA)* m Locked-in Retirement Income Fund (LRIF)* m Non-Registered Sole Proprietorship m Restricted Locked-in Savings Plan (RLSP)* m Prescribed Retirement Income Fund (PRIF)* m Non-Registered Partnership m Group RSP m Restricted Life Income Fund (RLIF)* m Non-Registered Corporate Sun Life Financial Distributors (Canada) Inc. Dealer's Name 3 3 7 9 - Dealer Number Representative Number Telephone Number E-mail Address Training Supervisor's signature (Quebec Only) m Mr. m Mrs. m Miss m Ms. m Dr. Gender m Male m Female Owner's Name (last, first, middle) Residence Telephone Number of Birth Owner's E-mail Address Social Insurance Number (SIN) m Mr. m Mrs. m Miss m Ms. m Dr. Gender m Male m Female Name (last, first, middle) of Birth Social Insurance Number (SIN) Country of Residency Joint Ownership Information - (Joint Non-Registered Contracts only) Joint Ownership Type: m Joint Owners with Right of Survivorship (not applicable in Quebec) m Joint Owners Representative's Name Signing Authority: m Only one signature required NOTE: If not selected both signatures are required. 6 Annuitant Information Complete if different from Owner(s) For Registered Contracts, the Annuitant must be the Owner. For Non-Registered Joint Ownership Contracts, if no single Annuitant is named in this section, the Contract will be deemed to have Joint Annuitants and the Contract Maturity will be determined based on the age of the younger Annuitant. m Mr. m Mrs. m Miss m Ms. m Dr. Gender m Male m Female Annuitant's Name (last, first, middle) Annuitant's Address (if different from Owner) City or Town Province Postal Code of Birth Country of Residency Relationship to Owner SWES 1109-1158 SIG_E2 (01-12) PART 1 - CI COPY PART 2 - ADVISOR COPY PART 3 - CLIENT COPY 2 Sun Life Financial Advisor Administration Guide

7 Successor Owner Optional - For Non-Registered Contracts only This section should only be completed in situations where the Annuitant is not the Owner. 8 LWA Income Streams for the Income Class (Mandatory) LWA payments cannot begin if a LWA Income Stream has not been selected. * Spouse has the meaning as defined by the Income Tax Act 9 LWA Protection Service 10 Beneficiary Designation For Contracts signed in Quebec the designation of a spouse (married or civil union) as beneficiary is irrevocable unless the Owner checks revocable here: m revocable For the Two-Life Income Stream option on Registered Plans, you must name your spouse as sole primary beneficiary. * Relationship of the beneficiary to the Annuitant in all provinces excluding Quebec where the relationship is to the Owner. m Mr. m Mrs. m Miss m Ms. m Dr. Gender m Male m Female Successor Owner's Name (last, first, middle) Address City or Town Province Postal Code of Birth Relationship to Owner LWA Income Stream: An LWA Income Stream must be elected at the time of the first deposit into the Income Class and may not be changed. m One-Life Income Stream (for Non-Registered Joint Annuitant Contracts please specify below the name of the Annuitant whose age will be used in determining income stream payments.) m Two-Life Income Stream (for Two-Life Income Stream the Second Life must be the Annuitant s spouse* and the Joint Annuitant on a Non-Registered Contract. For Registered Contracts, spousal details must be provided below) Please complete the information below for Non-Registered Joint Annuitant Contracts electing the One-Life Income Stream or for Registered Contracts electing the Two-Life Income Stream. Gender m Male m Female Name (last, first, middle) of Birth Social Insurance Number (SIN) Country of Residency CI will add the LWA Protection Service to ensure that withdrawals in your Income Class do not exceed your LWA. To remove this service please check here m Primary Beneficiary Relationship * Share Contingent Beneficiary Relationship* Name(s) (%) Name(s) (for the adjacent share) Total 100% Name of Trustee(s) appointed for minor beneficiary(ies) (appointed administrator in Quebec) m I have attached a letter of direction with additional/alternate/irrevocable beneficiary instructions. Section 8 (LWA Income Streams for the Income Class) This section is mandatory for purchases into Income Class units, and must be completed in full to prevent the income stream selection from showing as Unknown. y No redemptions can be processed from the Income Class units if the income stream selection is incomplete. y For the Two-Life income stream, the Second Life must be the Annuitant s spouse. Section 9 (LWA Protection Service) y By removing this service, the client will no longer be prevented from redeeming more than their LWA entitlement. Redemptions of Income Class units above the annual LWA will negatively affect the GLWB benefits. Please ensure that the client is aware of any implications this might have. y This service cannot be removed if the LWA Income Stream is not specified (is Unknown ). 11 Banking Authorization Please attach a void cheque. m Pre-Authorized Chequing Plan (PAC) - I (We) authorize CI to make the withdrawals as indicated in the Electronic Application. I (We) confirm that all persons whose signatures are required to authorize bank withdrawals have signed below. Funds withdrawn will be invested according to the Investment Direction in the Electronic Application. I (We) understand that I (we) may terminate this authorization by giving CI ten days written notice. Signature(s) Signature(s) required if Depositor(s) is (are) other than the Owner(s) indicated in Section 4 and/or 5. By signing you confirm the banking information provided in Section 12 and that you have read and agree to the PAC terms and conditions outlined at the front of this application. m Automatic Withdrawal Plan - I (We) authorize CI to deposit the income payments directly to my (our) bank account as indicated on the Electronic Application. SWES 1109-1158 SIG_E2 (01-12) PART 1 - CI COPY PART 2 - ADVISOR COPY PART 3 - CLIENT COPY Section 10 (Beneficiary Designation) y For Registered plans with Two-Life Income Stream option, the Annuitant s spouse must be the sole primary beneficiary for the guaranteed income benefit to continue uninterrupted after the Annuitant s death. Section 11 (Banking Authorization) y For non-registered policies, if the PAC payor is different than the policy owner, please complete the electronic third party determination section of the electronic SunVision Investment Application. 3

Section 12 (Banking Information/Payment Plan Details) y For joint bank accounts requiring both signatures, the joint owners must sign this section. Section 13 (Automatic Withdrawal Plan (AWD) & RRIF/LIF/LRIF/PRIF/RLIF Plan Payment Details) y Income Class withdrawals in excess of the annual LWA, or for RIF-type plans the greater of the LWA or the Income Class minimum annual payment (LWA RRIF MAP), will have a negative impact on future LWA payments. Section 14 (Withholding Tax) y The withholding tax rate specified in this section will apply to your automatic withdrawal plan and any ad-hoc withdrawals. Note: For LIF and LRIF contracts, please attach the appropriate Spousal Consent/Waiver form. Please contact CI Segregated Funds Team at 1-800-563-5181 for a copy of these forms. 12 Banking Information/ Payment Plan Details Please attach a void cheque, or complete financial information. For a joint bank account, all Depositors must sign if more than one signature is required on cheques issued against the account. 13 Automatic Withdrawal Plan (AWD) & RRIF/LIF/LRIF/ PRIF/RLIF Plan Payment Details Please review the AWD section in the front of this Application for assistance in completing this section. *Income Class withdrawals in excess of the annual LWA or the Income Class minimum annual payment (MAP), otherwise referred to as LWA RRIF MAP may have a negative impact on future LWA payments. Payments above the LWA that will result in an excess withdrawal will not be processed in the Income Class if the LWA Protection Service is on. Please see Section 9. **If your Payment Start is prior to January 1 of the year the Annuitant (or, if a Second Life is designated, the younger of the Annuitant and the Second Life) turns 65 years of age and you would like to make the Age 55 LWA Election please complete the SunWise Essential Series Withdrawal Order Ticket and submit along with this Signature Form. If you have any questions about this section please contact CI Client Services 1-800-563-5181 14 Withholding Tax Client specified withholding tax for RIF/LIF payments *To determine the rates available please visit our website. Withdrawals Bank Account Owner(s) Name(s) Bank Address m Deposit directly to bank account (You will receive your payments in a more timely manner if you choose this option) Bank Name Bank Number Bank Transit Number Bank Account Number Deposits Signature(s) required if Depositor(s) is (are) other than the Owner(s) indicated in Section 4 and/or 5. By signing you confirm the banking information provided in this Section and that you have read and agree to the PAC terms and conditions outlined at the front of this Application. RRIF/LIF/LRIF/PRIF/RLIF Payment Instructions (The payment date may be between the 1st and 25th of any month) m The minimum annual payment (MAP) requirements m The maximum annual gross amount (for LIF/LRIF/RLIF Plans only) m The annual LWA (for SunWise Essential Series contract holders only) m An annual amount of $ m Gross or m Net of fees* I elect the term of RRIF payments be based on m My age m Age of my spouse if younger Non-Registered AWD Plans m An annual amount of $ m Gross or m Net of fees* m The annual LWA (for SunWise Essential Series contract holders only) Payment Instructions (For all regularly scheduled payments) Payment Frequency (please select only one) m Monthly m Quarterly m Semi-Annually m Annually Fund Code Payment Method (please select only one) m Deposit directly to bank account m Mail to Owner(s) at address on file m Mail to Owner s alternate address (Indicate address below) (please provide spouse's date of birth) Payment Start ** Surrender Amount $ or % Address City Province Postal Code Withholding Tax Rate % (if the rate specified is less than the legislated minimum rate the minimum rate will apply) If the rate elected is not supported by CI, CI will round down to the next available rate supported by CI. Federal and Provincial rates for Quebec are pre-determined by CI based on the rate inputted above*. 15 LIF/LRIF/PRIF/RLIF Information 16 Transaction Authorization SPOUSE: Do you have a spouse or pension partner within the meaning of the applicable pension legislation? m Yes m No Note: If you have a spouse or pension partner within the meaning of the applicable legislation, then the form noted at the end of this Application must be fully completed and accompany the Application. I (We), the Applicant(s) of this Policy, authorize CI to act upon any written contribution, surrender or exchange request relating to this Policy. I (We) authorize Sun Life Financial Distributors (Canada) Inc., Sun Life Assurance Company of Canada and any of their agents to act upon any contribution, surrender or exchange request relating to this Policy that they receive orally or by telephone or by electronic means, if they reasonably believe that the request was made by me (us). SWES 1109-1158 SIG_E2 (01-12) PART 1 - CI COPY PART 2 - ADVISOR COPY PART 3 - CLIENT COPY 4 Sun Life Financial Advisor Administration Guide

17 Owner Acknowledgement/ Authorization All Owners, Annuitants and Second Life (if applicable) must read and sign this Section Please ensure all mandatory sections have been completed. 18 Representative's Acknowledgement All advisors must read and sign this Section I (We) declare that all statements and answers made by me (us) on this Application are fully complete and true. I (We) hereby acknowledge having read the provisions contained in the Sun Life Privacy Statement for Canada and CI Investments Privacy Statement for Canada, contained in this Application, and I (we) hereby agree to them and hereby authorize Sun Life Assurance Company of Canada and CI Investments to obtain, use, and transmit to its agents and service providers, personal information about me for the purpose of the administration of this Contract. I (We) request that all documents delivered to me (us) in connection with this Contract be written in English. Je (Nous) demande(ons) que tous les documents qui me (nous) sont remis avec ce contrat soient rédigés en langue anglaise. I (We) acknowledge receipt of the Client Complaint Information document (not applicable to residents of Quebec) and the relationship brochure entitled A Clear Connection: Our Relationship with You. I (We) acknowledge receipt of the Individual Variable Annuity Contract and Information Folder and the Fund Facts prior to signing the Application. I (We) have reviewed and confirmed the accuracy of the information recorded in the Electronic Application on the date as indicated below. I (We) certify that all information in the Electronic Application is full, complete and true, and may be relied upon as if on this signature form. I (We) agree to provide any further information which may be required in connection with the registration and administration of this Contract. By completing the Banking Authorization and/or Banking Information/Payment Plan Details section(s), I (we) declare that all persons whose signatures are required to authorize transactions in the bank account provided have read and agreed to the PAC terms and conditions as outlined at the front of this Application. Request for Registration (Must be completed for RSP, LIRA, Locked-In RSP, RLSP, LIF, LRIF, PRIF and RLIF Contracts) m Yes, Sun Life Assurance Company of Canada is requested to register the above policy as a Retirement Savings Plan under the Income Tax Act (Canada) and under any applicable provincial legislation. m Yes, Sun Life Assurance Company of Canada is requested to register the above policy as a Retirement Income Fund under the Income Tax Act (Canada) and under any applicable provincial legislation. Owner's Signature Joint Owner's Signature Annuitant's Signature (Only required if Annuitant is not the Owner) Second Life's Signature (must be the spouse of the Annuitant) Signed At (City and Province) I, the advisor, confirm that I have reviewed the details provided in this form with the Applicant/Owner(s) and to the best of my knowledge, unless otherwise noted, these details are full, complete and true. In regard to the purchase of a non-registered product, I the advisor, confirm that all of the identification details provided in this form match the original identification documents shown to me. I confirm that I have disclosed to the Owner(s) (a) the companies I represent, (b) that I will receive compensation in the form of commissions or salary for the sale of this product, (c) that I may also receive additional compensation in the form of bonuses or non-monetary benefits such as travel incentives or attendance at conferences, and (d) any conflict of interest I may have with respect to the sale of this product. Section 17 (Owner Acknowledgement/Authorization) y The Owner, Joint Owner, Annuitant and Second Life person (for policies with Income Class units with a Two-Life Income Stream) must sign and date this signature form. y The Signed At (City and Province) information is mandatory. Section 18 (Representative s Acknowledgement) y All advisors must read, sign and date this section. Reminders: For non-registered individual, including sole proprietor, policies, if answering yes to the third party or Politically Exposed Foreign Persons question on the electronic SunVision Investment Application you must complete an E4105. For corporate, partnership, not for profit and non-corporate entity policies, the following is mandatory: y E4207 Certificate of incumbency y E4105 AML form y Paper copies of all applicable corporate/entity documents. Representative's Signature Complete the following if the Representative verifying identity is different from the Servicing Representative (applicable for non-registered plans only) 3 3 7 9 - Representative's Name Dealer - Representative Number ANY AMOUNT THAT IS ALLOCATED TO A SEGREGATED FUND IS INVESTED AT THE RISK OF THE CONTRACT HOLDER AND MAY INCREASE OR DECREASE IN VALUE. SWES 1109-1158 SIG_E2 (01-12) PART 1 - CI COPY PART 2 - ADVISOR COPY PART 3 - CLIENT COPY 5

y PIM investors may link together their accounts into one PIM Household Group for the benefit of reducing management fees and consolidated reporting. y To qualify, the PIM Household Group must have a minimum aggregate balance of $250,000 in assets and all accounts must have the same registration type (i.e. nominee, intermediary, or client name). y Ensure the minimum investment of $100,000 per fund is met and maintained. Section 1 (Define Your PIM Household Group Name) y This section must be completed for new PIM Household Group set-up. Provide a name of your client s (clients ) choosing. The name can be no longer than 50 characters this includes spaces. Section 2 (Managing Your PIM Household Group) y List all accounts to be linked together in a new PIM Household Group. You may also indicate to add or delete each account from an existing PIM Household Group. How to complete the PIM Account Linking Agreement Form for SunWise Essential Series Contracts Investors of CI Private Investment Management (PIM) may link together their accounts into one PIM Household Group for the benefit of reducing management fees and consolidated reporting. In order to be eligible for account linking, the PIM Household Group must have a minimum aggregate balance of $250,000 in assets. DEFININg YOUR PIM HOUSEHOLD group Accounts linked to a PIM Household Group must meet at least one of the following conditions: Belong to the same individual, their spouse, or family member residing at the same address Be a corporate account, where one or more of the individuals in the PIM Household Group has a combined ownership of at least 50% voting equity. (Please provide a Corporate Resolution and Articles of Incorporation) Additionally, all accounts linked to a PIM Household Group must: Be managed by the same financial advisor Have the same registration type (i.e. nominee, intermediary, client name) Note: Changes to the dealer and/or advisor for all accounts within the PIM Household Group require authorization from all members. In the case that a portion of the accounts are changing the dealer and/or advisor information, separate PIM Household Groups will need to be established and will be subject to the mandate and/or account minimum. LINkINg ACCOUNTS Please provide the PIM accounts that you wish to add or delete for account linking in the table below. Please also indicate the Primary Account. The Primary Account will dictate: the mailing address for all documentation for this PIM Household Group, including quarterly PIM consolidated statements, year end tax slips and trade confirmations (if that is the arrangement with your dealer), and advisor information for the PIM Household Group 1 DEFINE YOUR PIM HOUSEHOLD group NAME The PIM Household Group name will appear on your PIM quarterly consolidated statements and trade confirmations. If a PIM Household Group name has not been defined, all documentation will default to the account registration of the Primary Account. PIM Household Group Name: (maximum 50 characters) (complete for new PIM Household Groups only) 2 MANAgINg YOUR PIM HOUSEHOLD group In the table below, indicate the accounts you wish to add or delete for account linking. If you are amending the linking of accounts that currently reside within an existing PIM Household Group, please indicate the existing PIM Household Group: Indicate an account number belonging to this existing PIM Household Group If no action has been indicated, it will be assumed that all accounts listed on this form are to be linked. Also, if a Primary Account has not been indicated on this form, the first account indicated in the table below will be assigned as the Primary Account. Indicate a Primary Account* CI PRIVATE INVESTMENT MANAgEMENT ACCOUNT LINkINg AgREEMENT Account Information Action required CI account number (for new accounts, indicate wire order number) Plan type (i.e. Open, RRSP) Add account to this PIM Household Group Delete account from this PIM Household Group Account registration CI account number (for new accounts, indicate wire order number) Plan type (i.e. Open, RRSP) Add account to this PIM Household Group Delete account from this PIM Household Group Account registration 6 Sun Life Financial Advisor Administration Guide

2 MANAgINg YOUR PIM HOUSEHOLD group cont d Indicate a Primary Account* Account Information Action required Section 3 (Authorization) y Mandatory All members of the PIM Household Group and the advisor must sign and date this form. CI account number (for new accounts, indicate wire order number) Account registration CI account number (for new accounts, indicate wire order number) Account registration Plan type (i.e. Open, RRSP) Plan type (i.e. Open, RRSP) Add account to this PIM Household Group Delete account from this PIM Household Group Add account to this PIM Household Group Delete account from this PIM Household Group * If the Primary Account becomes inactive, the account with the largest market value in the PIM will default as the new Primary Account for the PIM Household Group. 3 AUTHORIzATION In order to create a PIM Household Group, all clients indicated on all accounts must sign below and authorize. Note, for existing PIM Household Groups, all members of the PIM Household Group must authorize adding a new member, adding a new account(s) and/or modifying the Primary Account. I (We) acknowledge and agree that: (i) Calculations of the tiered management fee rates will be applied upon receipt of the Account Linking Agreement, in good order, by CI Investments Inc. Any modifications made to the Private Investment Management (PIM) Household Group (i.e., removing or adding accounts/contracts/members) will affect the management fee rates that are to be applied. (ii) I (we) and my (our) advisor are responsible for any modifications, cancellations or additions of accounts belonging to the PIM Household Group. CI Investments Inc. cannot automatically link any accounts without authorization from all members to do so, with the exception of existing linked Registered Retired Saving(s) Plan accounts that rollover into Registered Retirement Income Fund account(s). (iii) All members in the PIM Household Group will receive consolidated reporting from CI Investments Inc., including a quarterly CI Private Investment Management consolidated statement, trade confirmations, if that is the arrangement with my (our) dealer, and annual tax reporting. All documentation will be sent to the address defined on the Primary Account. Consolidated reporting will include all accounts that I (we) have identified as belonging to this PIM Household Group. Each member hereby agrees to the delivery of all statements, confirmations and tax slips and receipts to the member(s) with the Primary Account and acknowledge that such delivery shall constitute delivery to each member the PIM Household Group. (iv) By agreeing to link my (our) CI Private Investment Management accounts to the PIM Household Group, personal, confidential and other information, including each PIM Household Group member s Social Insurance Number which appears on tax slips and receipts, in my (our) accounts will be shared with all the other members in the PIM Household Group. (v) I (we) have read the Class E Dealer Service Fee Rate Agreement or Dealer Service Fee Agreement for Class O units and I (we) agree that if a PIM Household Group Level Dealer Service Fee rate exists on this PIM Household Group, that this PIM Household Dealer Service Fee rate will be applied to my (our) account(s). Client Name Client Signature (Mandatory) y How to choose a customized PIM Investment Advisory Fee. y The PIM investment advisory fee can be customized up to a maximum of 1.25%. The default advisory fee is 1% for balanced and equity funds, 0.5% for income funds and 0% for money market. y To customize your PIM Investment Advisory Fee, complete the CI Private Investment Management Dealer Service Fee / Service Fee Agreement for Class O Mutual Fund Units, SunWise Essential Series and SunWise Essential Series 2 PIM Units Form. y Client(s) and the advisor must sign and date the form. y For a list of PIM fund codes and for further details on CI Private Investment Management program, please visit www.ci.com/pim. Client Name Client Signature (Mandatory) Client Name Client Signature (Mandatory) Client Name Client Signature (Mandatory) Advisor Signature (Mandatory) Dealer Rep Code 7

Five Tips to successfully establish a SunWise Essential Series Contract holding Income Class Units To prevent delays in establishing accounts, please make sure that all fields marked mandatory are completed on the signature form. 1. Please review the income stream options carefully to ensure your clients have selected an option that is appropriate for their income needs. y The income stream options available are One-Life Income Stream or Two-Life Income Stream. y For One-Life Income Stream contracts, annual payments are guaranteed for the life of the Annuitant. y For Two-Life Income Stream contracts, annual payments are guaranteed for the life of both the Annuitant and their spouse. y The income stream must be selected when the contract is opened and cannot be changed. y If an income stream has not been selected, the income stream will be set to Unknown and no redemptions will be permitted from the Income Class units. y Guaranteed income payments can start as early as January 1 of the year in which the Annuitant (or the younger of the Annuitant or the Second Life for Two-Life Income Stream policies) turns 65 years of age. 2. When setting up a contract electronically, ensure the signature form is sent in on the same day to avoid trade restrictions that apply to policies with an Unknown income stream. y Initial trades placed electronically into Income Class units will default to an Unknown income stream until the supporting paperwork is received, remember to fax the signature form immediately. y Sending in the signature form and all relevant documentation will also help ensure that client reporting documents (statements and confirmations) do not show an Unknown income stream. 3. When your clients are purchasing Income Class units with a Two-Life Income Stream, please ensure you are aware of the following: y For all registered contracts, the Annuitant s spouse must be the sole primary beneficiary. y For non-registered contracts, the contract must have joint Annuitants, where the two Annuitants are spouses. y Guaranteed income payments will always be based on the age of the younger spouse. 4. Switching from Deferred Sales Charge (DSC) units to Front End Load (or Initial Sales Charge, ISC) units. y DSC to ISC switches may negatively affect your client s death, maturity guarantees and GLWB values. This load type change will also affect the 5% Bonus eligibility for the Income Class units. The SunWise Essential Series DSC to ISC Change Request form must be completed in order to request this type of transaction. The client s signature is mandatory on this form. 5. LWA Protection Service y The LWA Protection Service will automatically apply to all policies where the income stream has not been selected. This service cannot be removed until the income stream is changed to either One-Life or Two-Life. 8 Sun Life Financial Advisor Administration Guide

How to complete a contractual conversion form Clarica Portfolio, SunWise, SunWise Elite Plus, SunWise Essential Series and SunWise Essential Series 2 Segregated Funds Contractual Conversion Form RSP to RIF & LIRA to LIF/LRIF/PRIF/RLIF RIF to RSP & LIF/LRIF/PRIF/RLIF to LIRA To be used for contractual conversions to same product type Section 1 (Conversion Type) y One type must be selected. Section 2 (Owner Information) y Mandatory. 1 Conversion Type (Please choose only one) Please note that not all conversion scenarios are available for all products. Please consult the appropriate information Folder for valid contract types. If you have any questions please contact CI Client Services at 1-800-563-5181. 2 Owner Information 3 Payment Plan Details Complete for conversion from RSP to RIF or LIRA to LIF/LRIF/RLIF/PRIF. RRIF minimum is the minimum annual payment (MAP) as defined by the Income Tax Act for RIF/LIF/LRIF/ PRIF/RLIF. If no date or payment amount is indicated, CI will pay the RIF/LIF/ LRIF/RLIF/PRIF minimum during the month of December, and will redeem units proportionately across all funds. * For SunWise Elite Plus Contracts, SunWise Essential Series and SunWise Essential Series 2 Income Class Contracts, withdrawals in excess of the annual GWA/LWA or minimum annual payment (MAP) may have a negative impact on future guaranteed payments under the Guaranteed Minimum Withdrawal Benefit for SunWise Elite Plus Contracts and the Guaranteed Lifetime Withdrawal Benefit for SunWise Essential Series and SunWise Essential Series 2 Income Class Contracts. If you have any questions about this section please contact CI Client Services 1-800-563-5181. 4 Banking Information Please attach a void cheque Current Contract Number New Sun Life Contract Number m RSP Contract to a RIF Contract m RIF Contract to an RSP Contract m LIF Contract to an RLIF Contract m LIRA Contract to a LIF Contract m Spousal RIF Contract to a Spousal RSP Contract m LIRA Contract to a LRIF Contract m LIRA Contract to a PRIF Contract m Spousal RSP Contract to a Spousal RIF Contract m LIF/LRIF Contract to a LIRA Contract m RLSP Contract to an RLIF Contract* m RLIF Contract to an RLSP Contract* (*not offered for Clarica Portfolio and SunWise Contracts) m Open Contract to an RSP Contract (for Clarica Portfolio Only) m Mr. m Mrs. m Miss m Ms. m Dr. MANDATORY Owner s Name (last, first, middle) MANDATORY MANDATORY of Birth Social Insurance Number RRIF/LIF/LRIF/PRIF/RLIF Payment Instructions (The payment date may be between the 1st and 25th of any month) Please accept this as my authorization to surrender sufficient units to provide the stated payment (please choose only one) m The minimum annual payment (MAP) requirements m The maximum annual gross amount (for LIF/LRIF/RLIF Plans only) m The annual GWA/LWA (for SunWise Elite Plus, SunWise Essential Series and SunWise Essential Series 2 Income Class contract holders only) m An annual amount of $ m Gross or m Net of fees and withholding taxes* I elect the term of RRIF payments be based on m My age m Age of my spouse (CI will default to the My Age option if not completed) (Please provide spouse s date of birth) Payment Frequency (Please select only one) m Monthly m Quarterly m Semi-Annually m Annually Payment Start Fund Code Surrender Amount Fund Code Surrender Amount $ or % $ or % Payment Method (Please select only one) m Deposit directly to bank account m Mail to Owner s at address on file m Mail to Owner s alternate address (Indicate address below) Address City Province Postal Code Withdrawals Deposit directly to bank account. (You will receive your payment in a more timely manner if you choose this option.) I authorize CI to deposit the income payments directly to my bank account as indicated on the Electronic Application or as indicated in Section 3. Section 3 (Payment Plan Details) y Complete for conversion from RSP to RIF or LIRA to LIF/LRIF/PRIF. Section 4 (Banking Information) y This section is required if requesting a PAC or AWD with direct deposit. y Please ensure a void cheque is attached to avoid processing delays. Section 5 (Withholding Tax) y The withholding tax rate specified in this section will apply to the automatic withdrawal plan and any ad-hoc withdrawals. Bank Account Owner(s) Name(s) Bank Name Bank Number Bank Transit Number Bank Account Number 5 Withholding Tax * To determine the rates available, please visit CI AdvisorOnline at www.ci.com/advisoronline Withholding Tax Rate % (If the rate specified is less than the legislated minimum rate the minimum rate will apply) If the rate elected is not supported by CI, CI will round down to the next available rate supported by CI. Federal and Provincial rates for Quebec are pre-determined by CI based on the rate inputted above.* 1601-0088_E (4/16) 9

Section 7 (Investment Directions) y Only complete for partial conversion or to change the funds held in the new Contract. Section 9 (Request for Registration and Declaration of Owner/Annuitant) y Mandatory Owner must sign and date this section. 6 LIF/LRIF/PRIF/RLIF Information 7 Investment Directions Only complete for partial conversion or to change the funds held in the new Contract New Sun Life Contract Number SPOUSE: Do you have a spouse or pension partner within the meaning of the applicable pension legislation? Yes m No Note: If you have a spouse or pension partner within the meaning of the applicable legislation, then the appropriate spousal consent/waiver form must be fully completed and accompany this conversion form. For a copy of the spousal consent/waiver forms, please visit www.ci.com, and select Fund Related Documents from the Services tab. The spousal consent/waiver forms are also available on CI Advisor Online. Note: For reclassification requests of SunWise and SunWise Elite contracts please complete the SunWise and SunWise Elite Segregated Funds Service Request. For reclassification requests of SunWise Essential Series and SunWise Essential Series 2 contracts please complete the SunWise Essential Series and SunWise Essential Series 2 Fund Transfers and Reclassifications Order Ticket. Gross Amount $ or % From: Fund Code (Current Contract) To: Fund Code (New Contract) Section 10 (Dealer and Representative Information) y Mandatory Advisor must sign and date this section. 8 Transaction Authorization I, the Applicant of this Contract, authorize CI to act upon any written contribution, surrender or exchange request relating to this Contract. I authorize Sun Life Financial Distributors (Canada) Inc., Sun Life Assurance Company of Canada and any of their agents to act upon any contribution, surrender or exchange request relating to this Contract that they receive orally or by telephone or by electronic means, if they reasonably believe that the request was made by me. 9 Request for Registration and Declaration of Owner/Annuitant Complete for all conversion types I confirm that all other terms and conditions of the Contract will remain the same, including the beneficiary designation. I request that Sun Life Assurance Company of Canada convert the Contract to, and register the Contract as a Registered Retirement Savings Plan (RSP), a Retirement Income Fund (RIF), Life Income Fund (LIF), Locked-in Retirement Fund (LRIF), Prescribed Retirement Income Fund (PRIF) or Restricted Life Income Fund (RLIF), as applicable, under the provisions of the Income Tax Act (Canada) and, if applicable, under any provincial pension legislation. I understand the Contract will be subject to the provisions of said legislation. I declare that I am the owner of the Contract. I understand that as a consequence of registering the Contract as a RIF, LIF, LRIF, PRIF or RLIF, the Contract provides that an income will become payable to me, commencing not later than the last day of the first calendar year following the calendar year in which the conversion to a RIF, LIF, LRIF, PRIF or RLIF, as applicable, becomes effective. The maturity date(s) under my original contract will become the maturity date(s) of the amended contract. The maturity and death guarantees under the amended contract will be set equal to the guarantee under your original contract immediately before the effective date of the contract amendment. For Clarica Portfolio contracts, a contractual conversion from RSP/LIRA to RIF/LIF/LRIF/PRIF/ RLIF will reduce the death guarantee from 100% to 75%. For SunWise Essential Series and SunWise Essential Series 2 Income Class contracts the originally elected LWA Income Stream will be maintained. I declare that all statements and answers made by me on this form are complete and true. I have reviewed and confirmed the accuracy of the information recorded in the electronic Investment Application (if applicable). By signing below, I confirm that I have read and agree to the information and provisions indicated above. MANDATORY MANDATORY Signature of Owner Signature of Spouse (Required for Locked-In Plans) Signature of Irrevocable Beneficiary (If applicable) MANDATORY Signed at (City and Province) 10 Dealer and Representative Information Sun Life Financial Distributors (Canada) Inc. Dealer s Name Representative s Name 3379 - Dealer - Representative Number MANDATORY Representative s Signature 1601-0088_E (4/16) 10 Sun Life Financial Advisor Administration Guide

How to complete subsequent transactions on a SunWise Essential Series Contract How to make a withdrawal. If Transaction Authorization (TA) is on file, y Complete the redemption using OrderPRESS through SunVision Investment Application. If no Transaction Authorization (TA) is on file, y Complete and have the client sign an Order ticket (4106-E). This form is only available on the online ordering system. Important: Early withdrawals before the LWA Eligibility (January 1st of the year the younger of the Annuitant or Second Life turns age 65) as well as withdrawals in excess of the annual Lifetime Withdrawal Amount (LWA) may have a negative impact on future guaranteed payments under the Guaranteed Lifetime Withdrawal Benefit (GLWB). Any withdrawal from the GLWB will remove the client s entitlement for a 5% Bonus at the end of that calendar year. It is recommended that advisors should check the LWA details on eciss before completing withdrawals to avoid excess withdrawals. Note: Cheques, electronic funds transfer (EFT) and automatic withdrawal (AWD) payments can only be made payable to the client. Alternate payee instructions will not be accepted. Important: Income Class unit withdrawals are not permitted if the LWA Income Stream has not been selected. 11

How to make a standard fund switch (FEL to FEL or DSC to DSC). If Transaction Authorization (TA) is on file, y Complete the fund switch using OrderPRESS through SunVision Investment Application. If no Transaction Authorization (TA) is on file, y Complete and have the client sign an Order ticket (4106-E). This form is only available on the online ordering system. Note: For a SunWise Essential Series contract, a DSC, DSC free or DSC matured unit switch to FEL fund(s) cannot be completed using the electronic SunVision Investment Application. This type of transaction can only be completed using the SunWise Essential Series and SunWise Essential Series 2 DSC to ISC Change Request form available at www.ci.com/orderform. 12 Sun Life Financial Advisor Administration Guide

How to request a reclassification of units between Classes y y Complete and have the client sign the SunWise Essential Series and SunWise Essential Series 2 Fund Transfers and Reclassification Order Ticket available at www.ci.com/orderform. Client signature is mandatory regardless of whether Transaction Authorization (TA) is on file. This form cannot be used to reclassify multiple SunWise Essential Series contracts. Forms instructing to reclassify multiple contracts will be returned to you unprocessed. Only use one form per contract. Send completed forms either by fax 1-866-891-5446 or to the Document Centre, 300B25. Section 1 (Contract Number) y Please ensure that the contract number is provided. Section 2 (Owner Information) y Please ensure to provide the Owner s information. 1 Contract Number 2 Owner Information 3 Fund Transfers (Switches) If direction is being provided for a reclassification, please complete the reclassification section below. For transfers from DSC to ISC please complete the SunWise Essential Series and SunWise Essential Series 2 DSC to ISC Change Request Form. SunWise Essential Series and SunWise Essential Series 2 Fund Transfers and Reclassifications Order Ticket Complete this form to transfer between Funds of the same Class or to reclassify Units Contract Number Distributor s Account Number Owner s Name (last, first, middle) Joint Owner s Name (last, first, middle) Switch out Switch in Fund Code m $ m % m Units Fund Code m $ m % m Units Section 3 (Fund Transfers (Switches)) y Make sure both source and target fund codes are indicated. Section 4 (Systematic Transfer Plans) y If the switches requested in Section 3 should be transferred systematically, please ensure the From and To fund codes and amounts are clearly indicated in Section 3, then provide the frequency and start date in Section 4. Systematic Plan default for Transfers Full Transfer (fund level) Partial Transfer (fund level) Please select one of the following three options to modify the systematic plan default above: m Continue existing systematic plan on the current fund(s) m Stop systematic plan m Change of systematic plan instructions provided on letter of direction attached PAC / AWD / IFE Discontinues on source fund Continues on target fund Continues on source fund Change Fee % (up to 2%) Change fees are not permitted on Income Class Units 4 Systematic Transfer Plans If you would like to have your fund transfer occur systematically please complete this section. Frequency m Weekly m Bi-weekly (every two weeks) m Quarterly m Annually m Monthly m Bi-monthly (every two months) m Semi-Annually Start 1207-1068_E (08/12) 13

Section 5 (Reclassifications) y Complete the From and To selections. y Complete the Fund Instruction in the chart provided. Section 6 (Income Class Details) y This section is mandatory for firsttime purchases into Income Class units. Please ensure all details are provided. y LWA payments cannot begin if an LWA Income Stream has not been selected. 5 Reclassifications *Reclassification option to Income Class may not be applicable. Please refer to the SunWise Essential Series or SunWise Essential Series 2 Information Folder and Individual Variable Annuity Contract including any Supplements for further details on the reclassification options available to you. m Full reclassification Reclassifying from: m Investment Class m Estate Class m Income Class m Partial reclassification $ A M O U N T g Reclassifying to: m Investment Class m Estate Class m Income Class* (complete Section 6 if Income Class does not currently exist within your contract) Note: Reclassifications out of Investment Class will be processed at market value affecting your Death Benefit Base and Contract Maturity base. Reclassifications out of Estate Class will carry over your Death Benefit Base and Contract Maturity base. If you reclassify to Investment Class the death benefit reduces to 75%. Reclassifications out of Income Class will be treated as LWA payments for the purpose of the GLWB. The Death Benefit Base and Contract Maturity base will carry over. If you reclassify to Investment Class the death benefit reduces to 75%. Fund Instruction for Reclassifications Reclassifying from Contract Number Reclassifying to Fund Code m $ m % m Units Fund Code m $ m % m Units Systematic Plan default for Reclassifications Full Reclassification (fund level) Partial Reclassification (fund level) PAC / AWD / IFE Stops all systematic plans Continues on source fund Please select one of the following three options to modify the systematic plan default above: m Continue existing systematic plan on the current fund(s) m Stop systematic plan m Change of systematic plan instructions provided on letter of direction attached Change Fee % (up to 2%) Change fees are not permitted on Income Class Units 6 Income Class Details Complete this section when the units being reclassified are the first units purchased into Income Class. *Spouse has the meaning as defined in the Income Tax Act. The spouse must sign in the Owner Authorization Section of this form. LWA Income Stream: An LWA Income Stream must be elected at the time of the first deposit into the Income Class and may not be changed. m One-Life Income Stream (for Non-Registered Joint Annuitant Contracts please specify below the name of the Annuitant whose age will be used in determining income stream payments.) m Two-Life Income Stream (for Two-Life Income Stream the Second Life must be the Annuitant s spouse* and the Joint Annuitant on a Non-Registered Contract. For Registered Contracts, spousal details must be provided below) Please complete the information below for Non-Registered Joint Annuitant Contracts electing the One-Life Income Stream or for Registered Contracts electing the Two-Life Income Stream. Gender m Male m Female MANDATORY Name (last, first, middle) YYYY/MM/DD MANDATORY MANDATORY MANDATORY of Birth Social Insurance Number (SIN) Country of Residency 1207-1068_E (08/12) 14 Sun Life Financial Advisor Administration Guide

7 LWA Protection Service 8 Beneficiary Change Request *Relationship of the beneficiary is to the Annuitant in all provinces excluding Quebec. In Quebec, the relationship is to the Owner. For Contracts signed in Quebec the designation of a spouse (married or civil union) as beneficiary is irrevocable unless the Owner checks revocable here: m revocable 9 Owner Authorization (Mandatory) *LWA Eligibility is January 1 of the calendar year in which the Annuitant (or, if the Two-Life Income Stream has been selected, the younger of the Annuitant and the Second Life) turns 65 years of age or if you have made the Age 55 LWA Election, 55 years of age. **required when establishing your first deposit into Income Class Units on a Registered Plan. The Second Life must be the spouse of the annuitant ***Limited Trading Authorization dated September 2010 or later on file (Not applicable for Sun Life Advisors) If you would like to make the Age 55 LWA Election, please complete Section 3 of the SunWise Essential Series and SunWise Essential Series 2 Withdrawal Order Ticket. CI will add the LWA Protection Service to ensure that withdrawals in your Income Class do not exceed your LWA. To remove this service please check here m For the Two-Life Income Stream option on Registered Plans, you must name your spouse as sole primary beneficiary. If someone other than the spouse is named beneficiary this will result in cancellation of the LWA payments upon the death of the Owner/Annuitant. Primary Beneficiary Name(s) Relationship * Share Contingent Beneficiary Name(s) Relationship* (%) (for the adjacent share) Total 100% If the beneficiary(ies) predecease(s) the Annuitant, or if applicable, the last surviving Annuitant in the case of joint Annuitants, a contingent beneficiary for that beneficiary s share, if still alive at the death of the Annuitant, shall receive that beneficiary s share of the death benefit. If no contingent beneficiary for that share is named or is alive at that time, that share shall be payable to the Owner or if the Owner was the Annuitant, to the estate of the deceased Owner. Your signature below confirms that you understand: all possible effects that the requested transaction will have to your contract that one or more of the transactions you have requested on this form may have a negative impact to your Maturity Benefit, Death Benefits and GLWB for the Income Class, units reclassified out will be considered an Early Withdrawal if made prior to the LWA Eligibility *and as an LWA payment reducing your entitlement for the year if made after age the LWA Eligibility. Any amount above the LWA entitlement will be considered an Excess Withdrawal. The 5% Bonus is only available in a calendar year if no LWA payments are taken. for switches, transfers and reclassifications: I/We hereby authorize CI Investments to buy/sell and or transfer units out of my/our Contracts in accordance with the instructions set out above. Owner s Signature MANDATORY Joint Owner s Signature Irrevocable Beneficiary s Signature (if applicable) Second Life s Signature** Contract Number Section 7 (LWA Protection Service) y By removing this service the client will no longer be prevented from redeeming more than their LWA entitlement. Redemptions of Income Class units above the LWA entitlement can negatively affect the GLWB benefits. Please ensure that the client is aware of any implications this might have. y This service cannot be removed if the LWA Income Stream is not specified (is Unknown ). Section 9 (Owner Authorization) y Mandatory For reclassification requests, Owner and Joint Owner must sign and date this section. Note: If a Second Life has been provided, the Second Life must also sign the reclassification form. Section 10 (Representative Authorization) y Mandatory Advisor must sign and date this section. Authorized Representative s Signature (as per Limited Trading Authorization if applicable)*** 10 Representative Authorization (Mandatory) To be completed by representative. Your signature below confirms you: have received instructions from your client and direct us to act on the transaction requested and that you have disclosed the possible effects of the trade to the client. understand where a client disputes a transaction, all market risk or cost of a trade reversal will be the responsibility of the representative where client signature has not been obtained. Representative s Name Dealer and Representative Number MANDATORY Representative s Signature 1207-1068_E (08/12) 15