Presentation Outline. 1 Operating Environment. 2 Group Business Updates. 3 Group Financial Performance Review. 4 Review of Strategic Business Units

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Presentation Outline 1 Operating Environment 2 Group Business Updates 3 Group Financial Performance Review 4 Review of Strategic Business Units 5 FBC Digital Transformation 6 Outlook

Zimbabwe GDP Annual Growth (%): 2009-2018 Sources: RBZ, IMF World Economic Outlook (2017) GDP Annual Growth (%) 14.00% Zimbabwe Sub-Saharan Africa World 12.00% 11.38% 11.91% 10.00% 8.00% 7.54% 10.57% Sluggish but recovering 6.00% 4.00% 3.70% 4.50% 2.00% 0.00% 1.06% 0.70% 2009 Act. 2010 Act. 2011 Act. 2012 Act. 2013 Act. 2014 Act. 2015 Act. 2016 Est. 2017 Proj. 2018 Proj. -2.00%

Key realities in the macro environment 1 Sluggish economic growth as well as cash and Nostro challenges. 2 Improvement in revenue collection by Zimra due to electronic methods of payment. 3 Subdued property market with property owners withdrawing properties from the market 4 Inflation closed the year at 3.46% against -0.93% for the comparable period in 2016. 5 Slow growth in insurance business reflective of the prevailing economic environment. 6 Bullish stock market performance driven by hedging practices.

Legal & Regulatory Developments Finance Act of 2018 made amendments to; Indigenisation Act [Chapter 14 : 33]. Exchange Control Act [Chapter 22:05]. Banking Act [Chapter 24:20]. Tax Amnesty. Monetary Policy Statement; The Movable Property Security Interests Act [Chapter 14:35], giving effect to the Collateral Registry. Acceptance of 99-Year Land Leases as Security by Banks. Establishment of a Central Credit Reference Bureau. International Financial Reporting Standard (IFRS) 9. Presidential Amnesty on illegally expatriated foreign exchange and assets. Money Laundering and Proceeds of Crime Bill 2018, gazetted in March 2018. Proposal to amend the Microfinance Act (yet to be gazetted). Proposal to overhaul of the Company s Act [Chapter 24:03] through the Company and other Business Entities Bill.

Impact of economic developments Macroeconomic Fundamental Nostro Challenges Cash Shortages Negative Balance of Trade Promotion of Savings Culture Key Monetary Interventions - US$1.1 billion drawdown in Nostro Stabilisation Facilities. - Utilization of bond notes in an amount of US$290 million. - Exports Incentive Scheme - Import Substitution (SI 64). - Issuance of 7% savings bond with tenures ranging from 1 year and 5 years. Impact on FBCH - Payment of US$60million Syndicate Loan Facility - Arranging a successor US$90 million Syndicate Loan Facility - 6 300 POS machines deployed - 100 000 new Instant Cards issued - Increased support to exporters - Funding of small scale miners - SME Banking to promote import substitution and exports - Increase in interest expense Inefficient Interbank Market - Afreximbank Backed Interbank Market Facility (AFTRADES). - Participant as a Lender through AFTRADES.

Systemic shifts in the transactional landscape Payment System Transactional Activities (by Value ) Sources: RBZ, Monetary Policy Statement (2018) 2016 2017 Change (%) RTGS 48.11 bn 61.72 bn +28% Move Mobile, 18.46% Internet, 7.29% Cheques 0.11 bn 0.07 bn -39% Point of Sale 2.90 bn 6.64 bn +129% ATMS 2.28 bn 0.43 bn -81% Cash Withdrawals, 3.69% ATMS, 0.44% POS, 6.77% Cheque, 0.07% RTGS, 63.28% 2017 Cash Withdrawals 7.48 bn 3.65 bn -51% Mobile 5.82 bn 18.02 bn +210% Cash Withdrawals, 10.84% Internet, 3.61% Mobile, 8.38% Internet 2.50 bn 7.02 bn +180% ATMS, 3.32% POS, 4.20% RTGS, 69.51% Total 69.20 bn 97.54 bn +41% Cheque, 0.16% 2016

Systemic shifts in the transactional landscape Payment System Transactional Activities (by Volume ) Sources: RBZ, Monetary Policy Statement (2018) 2016 2017 Change Move RTGS 2.90 mln 5.90 mln +103% ATMs, 0.79% CASH, 2.43% Cheque, 0.03% RTGS, 0.58% Cheques 0.35 mln 0.32 mln -8% Internet, 0.43% POS, 21.22% Point of Sale 52.41 mln 214.86 mln +310% Mobile, 74.52% ATMS 12.33 mln 8.10 mln -34% 2017 Cash Withdrawals 16.25 mln 24.68 mln +52% Mobile 298.59 mln 754.74 mln +153% CASH, 4.25% Internet, 0.27% Cheque, 0.09% POS, 13.65% ATMs, 3.20% RTGS, 0.76% Internet 1.11 mln 4.25 mln +180% Mobile, 77.78% Total 383.94 mln 1.01 bn +164% 2016

1 Operating Environment 2 Group Business Updates 3 Group Financial Performance Review 4 Review of Strategic Business Units 5 FBC Digital Transformation 6 Outlook

Diversified Financial Services Business Model Group Structure FBC Holdings Limited Consumer and Investment Banking Services Insurance Services FBC Bank 100% FBC Building Society 100% MicroPlan 100% FBC Securities 100% FBC Reinsurance 100% FBC Insurance 95% Proposed Addition FBC Re (Mauritius) Ltd Commercial Banking + Advisory Services + Factoring Services + Custodial Services Mortgage Finance + Property Development Micro Finance Services Equities Trading + Sponsoring Broker Short Term Reinsurance + Life Re-Assurance + Health Re-Assurance Non-Life Insurance + Medical Insurance + Life Assurance To be 100% owned by FBC Reinsurance Ltd

Comprehensive Group Governance Structure Board of Directors Oversight Audit Committee Risk & Compliance Committee Finance & Strategy Committee HR & Remuneration Committee Marketing & PR Committee Corporate Governance & Nominations Committee Group Chief Executive Executive Management Group Executive Committee Group Management Committee Group Risk & Compliance Committee Group ICT Steering Committee Group Business Continuity Plan Committee Business Units Commercial Bank Building Society Micro Finance Institution Reinsurance Company Insurance Company Stock Broking Firm Oversight Shared Services Independent Boards of Directors for every business unit Internal Audit, Finance & Administration, Legal & Compliance, Risk Management, Credit Management; Human Resource, ICT, Marketing & PR

Core Values Governance Our Team Social Impact & Financial Inclusion Integrity 7 Boards of Directors in the Group ± 550 permanent employees +650 construction jobs Teamwork Independent Chairpersons +80% aged < 45 years +600 Agencies Commitment 24 Non-Executive Directors 45% female employees Communication 20 Executive Directors ±330 on internships & contracts Life-Long Learning (up by 120%) 11 rural of 19 microfinance branches 600 000 clients Group wide HCP subscribers +200 000 +300 000 Mobile Banking subscribers

SBU Capital levels relative to regulatory minimum US$ million Company Gross Capital Regulatory Minimum 2020 Regulatory Target Excess Available Dividend payment status FBC Holdings Limited 144.6 million 134.4 million* - FBC Bank Limited (Tier 1 Compliant) 77.9 million 25 million 100 million FBC Building Society 47.5 million 20 million 25 million 22.5 million FBC Reinsurance Limited 13.6 million 7.5 million 7.5 million 6.1 million Microplan Financial Services 9.5 million 25 000 25 000 9.4 million FBC Insurance Company Limited FBC Securities (Private) Limited Total Excess Capital Available * Market Capitalisation of FBC Holdings Limited. 7.4 million 5.0 million 5.0 million 2.4 million 1.1 million 150 000 150 000 904 128 41.3 million

Annual update on the recapitalisation of FBC Bank US$ million Target Amount Actual Amount US$ Ahead of Target Capital level as at 31 December 2014 31 974 800 33 264 922 Capital level as at 31 December 2015 41 055 344 43 067 712 Capital level as at 31 December 2016 52 691 316 65 066 009 Capital level as at 31 December 2017 72 951 846 77 939 562 Capital level as at 31 December 2018 80 645 118 TBA Capital level as at 31 December 2019 88 524 005 TBA Capital level as at 31 December 2020 106 783 181 TBA

Ratings Profile Rating Agencies * Global Credit Rating ; ** MicroFinanza Rating 2012 2013 2014 2015 2016 2017 FBC Bank Limited* A- A- A- A- BBB+ BBB+ FBC Building Society * BBB- BBB- BBB- BBB- BBB- BBB- FBC Reinsurance Limited* A- A- A- A- A- A- FBC Insurance Company Limited * BB+ BBB- BBB- A- A- A- MicroPlan Financial Services ** BBB- BBB

1 Operating Environment 2 Group Business Updates 3 Group Financial Performance Review 4 Review of Strategic Business Units 5 FBC Digital Transformation 6 Outlook

Key Financial Highlights 2017 vs. prior year Total Income US$105.3 million (+13%) Total Assets US$712.4 million (+17%) Profit Before Tax US$29.3 million (+14%) Total Equity US$144.6 million (+17%) Profit After Tax US$23.3 million (+6%) Loans US$300.7 million (+9%) Cost to Income Ratio 72% (flat from 2016) Deposits US$524.0 million (+15%) EPS 3.62 US cents (+6%) ROE 16.1% (-9%) Dividend per Share 1.0652 US cents (+106%) NAV per share 21.53 US Cents (+12%)

Statement of Comprehensive Income US$ million 2016 2017 Change Move % Total income 93.0 mln 105.3 mln +13% Impairment allowance (7.9 mln) (6.9 mln) -13% Net Insurance commission expense (4.3 mln) (3.8 mln) -13% Insurance claims and loss adjustment expenses (7.7 mln) (8.3 mln) -8% Administrative expenses (47.5 mln) (57.0 mln) +20% Profit Before Tax 25.7 mln 29.3 mln +14% Income Tax Expense (3.7 mln) (6.1 mln) +62% Profit After Tax 21.9 mln 23.2 mln +6%

Key Earnings Drivers US$ million $1.3 m $5.7 m $0.2 m ($0.08 m) $5.2 m +3% +22% +22% -0.5% +202% $93 m $105 m 13% 2016 Total Net Income Net Interest Income Net Fee & Comm Income Gross Profit Net Earned Insurance Premium Other Income 2017 Total Net Income $93.0 m $46.1 m $31.6 m $1.2 m $18.7 m $7.7 m $105.3 m

Millions Net fee and commission income 2013 2017 Transaction fees Credit related fees Investment banking fees Brokerage commission Financial guarantee contract commission 35 30 3 25 2 20 5 5 5 15 10 17 16 16 23 28 5-2013 2014 2015 2016 2017

Breakdown of Administrative Expenses US$ million $4.0 m $5.3 m $0.08 m ($0.1 m) $0.3 m $0.03 m $0.1 m $0.01 m +26% +19% +11% -27% +12% +1986% +21% -2% $48m 20% $57 m 2016 Administrative Expenses Administrative Expenses Staff Costs Board Fees Audit Fees Depreciation Impairment of intangible assets Amortisation Operating lease payment 2017 Administrative Expenses $47.5 m $19.7 m $32.2m $0.8 m $0.4 m $2.3 m $0.03 m $0.6 m $1.0 m $57.0 m

Group Cost to Income Ratio (%) 2013 2017 Group Earnings per share (US cents) 2013 2017 78% 4.00 3.50 3.40 3.62 3.00 2.45 2.72 2.50 2.09 74% 74% 2.00 1.50 72% 72% 1.00 0.50 2013 2014 2015 2016 2017-2013 2014 2015 2016 2017

Millions Millions Group Total Income Trend (US$ million) 2009 2017 Group Profit Before Tax Trend (US$ million) 2009 2017 120 Total Income 35 Profit Before Tax 100 80 60 62 74 71 77 82 93 105 30 25 20 15 16 17 19 17 21 26 29 40 31 38 10 20 5 6 4-2009 2010 2011 2012 2013 2014 2015 2016 2017-2009 2010 2011 2012 2013 2014 2015 2016 2017

Statement of Financial Position US$ million 2016 2017 Change Move % Total Assets 610.1 mln 712.4 mln +17% Equity attributable to holders of parent entity 123.4 mln 144.2 mln +17% Total Equity 123.7 mln 144.6 mln +17% Loans & Advances 276.5 mln 300.7 mln +9% Total Deposits 455.5 mln 524.0 mln +15% Cash and Cash Equiv. 184.2 mln 181.0 mln -2%

Millions Millions Group Total Assets Trend (US$ million) 2009 2017 Group Total Equity Trend (US$ million) 2009 2017 Total Assets Total Equity 800 700 712 160 140 145 600 500 400 386 452 477 491 610 120 100 80 74 82 98 88 105 124 300 236 280 60 51 62 200 167 40 100 20-2009 2010 2011 2012 2013 2014 2015 2016 2017-2009 2010 2011 2012 2013 2014 2015 2016 2017

Delivering on our commitment to shareholders NAV per share (US Cents) Five year trend Return on equity (%) Five year trend Dividends Declared (US$m) Post dollarization 7.1 21.5 16% 16% 17% 18% 16% 19.2 14.0 16.0 2.5 2.0 3.9 2.0 3.5 13.0 0.0 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 2011 2012 2013 2014 2015 2016 2017 Total Dividend Paid since 2011 US$21.1 million

1 Operating Environment 2 Group Business Updates 3 Group Financial Performance Review 4 Review of Strategic Business Units 5 FBC Digital Transformation 6 Outlook

FBC Bank Financial Performance Review 2016 2017 Change Move % Total Income 48.7 mln 60.7 mln +25% Profit Before Tax 12.2 mln 16.6 mln +36% Total Assets 470.2 mln 558.1 mln +19% Total Equity 65.1 mln 77.9 mln +20% What FBC Bank contributed to 2017 Group Performance Total Income Profit Before Tax Total Assets 53% 49% 74%

FBC Bank s financial soundness relative to industry Industry Statistics Source: Reserve Bank of Zimbabwe Key Indicators Industry FBC Bank Dec-016 Jun-17 Dec-17 Dec-17 Mkt Share Total Assets $8.73 bn $9.65 bn $11.25 bn $0.56 bn 5% Total Loans $3.69 bn $3.64 bn $3.80 bn $0.22 bn 6% Net Capital Base $1.34 bn $1.38 bn $1.58 bn $0.08bn 5% Total Deposits $6.51 bn $6.99 bn $8.48 bn $0.46 bn 5% Net Profit $181.06 m $100.59 m $241.94 m $12.0 m 5% Return on Assets 2.26% 1.26% 2.61% 2.1% n/a Return on Equity 12.64% 6.80% 15.48% 15.4% n/a Capital Adequacy Ratio 23.70% 26.89% 27.63% 21.7% n/a Loans to Deposits 56.64% 52.11% 44.81% 50.65% n/a NPL Ratio 7.87% 7.95% 7.08% 4.14% n/a Provisions to Adversely Classified Loans 68.51% 126.29% 90.26% 118.1% n/a Liquidity Ratio 61.91% 66.87% 62.62% 51.66% n/a Cost to Income Ratio 79.20% 72.50% 75.36% 72.2% n/a

FBC Bank Loan Book 2016 vs 2017 2016 2017 Grade Description Amount Proportion (%) Amount Proportion (%) Grade 1 7 Unimpaired 207 047 402 95.66% 223 876 659 95.86% Grade 8 10 Individually Impaired 9 432 427 4.34% 9 677 852 4.14% Total Gross Loans 216 479 829 100.00% 233 554 511 100.00% Total Impairment Allowance 14 175 260 11 425 613

FBC Bank Non Performing Loans 2011 to 2016 20.0% Industry FBC Bank 18.0% 16.0% 15.9% 15.9% 17.2% 14.0% 13.5% 12.0% 10.8% 10.0% 8.0% 6.0% 4.0% 7.6% 6.0% 8.8% 8.9% 8.0% 7.9% 7.1% 4.3% 4.1% 2.0% 0.0% 2011 2012 2013 2014 2015 2016 2017

New Growth Frontier Transaction Volume contributed by Delivery Channels % of total Growth in volume of Transactions Number of Transactions 100% 90% 80% 70% 60% 50% International Cards Mobile Internet POS ATMs 6 6 7 5 26 47 57 57 18 20 60 50 40 30 Volume of FBC Transactions (Millions) 54 40% 30% 20% 10% 0% 19 73 15 49 22 27 20 13 2013 2014 2015 2016 2017 20 10 0 2 4 6 6 2012 2013 2014 2015 2016 2017 18

FBC Building Society Financial Performance Review 2016 2017 Change Move % Total Income 15.4 mln 16.8 mln +9% Profit Before Tax 8.5 mln 9.3 mln +9% Total Assets 147.7 mln 130.0 mln -12% Total Equity 41.3 mln 47.5 mln +15% What FBC Building Society contributed to 2017 Group Performance Total Income Profit Before Tax Total Assets 17% 15% 27%

FBC Building Society s financial soundness relative to industry Industry Statistics Source: Reserve Bank of Zimbabwe Key Indicators Industry FBC Building Society Dec-016 Jun-17 Dec-17 Dec-17 Mkt Share Total Assets $8.73 bln $9.65 bln $11.25 bln $130.0 mln 1% Total Loans $3.69 bln $3.64 bln $3.80 bln $59.1 mln 2% Net Capital Base $1.34 bln $1.38 bln $1.58 bln $47.4 mln 3% Total Deposits $6.51 bln $6.99 bln $8.48 bln $71.8 mln 1% Net Profit $181.06 mln $100.59 mln $241.94 mln $9.3 mln 4% Return on Assets 2.26% 1.26% 2.61% 7.2% n/a Return on Equity 12.64% 6.80% 15.48% 19.6% n/a Capital Adequacy Ratio 23.70% 26.89% 27.63% 57.0% n/a Loans to Deposits 56.64% 52.11% 44.81% 83% n/a NPL Ratio 7.87% 7.95% 7.08% 6.6% n/a Provisions to Adversely Classified Loans 68.51% 126.29% 90.26% 59.0% n/a Liquidity Ratio 61.91% 66.87% 62.62% 70.0% n/a Cost to Income Ratio 79.20% 72.50% 75.36% 47.0% n/a

FBC Building Society Loan Book 2016 vs 2017 2016 2017 Grade Description Amount Proportion (%) Amount Proportion (%) Grade 1 7 Unimpaired 57 588 428 94.08% 57 540 632 93.41% Grade 8 10 Individually Impaired 3 626 450 5.92% 4 061 849 6.59% Total Gross Loans 61 214 879 100.00% 61 602 481 100.00% Total Impairment Allowance 2 800 957 2 477 198

FBC Building Society s Housing Projects 2017 PROJECTS Total Units Produced Mt Pleasant (Duplex Apartments) 48 Greendale Kennedy Drive (Apartments) 16 Totals 64 Helensvale (Stands) 8 2018 PROJECTS Total Units to Be Produced Greendale Alfred Road (Apartments) 24 Avondale West Road (Apartments) 16 Totals 40 Kuwadzana (Stands) Glen Lorne (Stands) 858 14 Land Bank The Group is engaged in negotiations for possible land acquisitions in strategic cities across the country.

Greendale, Rossal Greendale, St Kennedy Drive Mt Pleasant St Kilda Phase 1 Mt Pleasant St Kilda Phase 2 Masotcha Ndlovu Phase 5

FBC Building Society s contribution to housing backlog ( 2009 2017) Year Number of Units Zoning Project Cost (Actual) 2009 30 Medium Density US$1.3 million 2010 54 Medium Density US$1.6 million 2011 65 Medium Density US$2.6 million 2012 202 High Density Gweru US$2.7 million 2012 111 Medium Density US$7.8 million 2013 160 High Density - Kwekwe US$1.4 million 2013 77 Medium Density US$4.6 million 2014 102 Medium Density US$7.2 million 2015 86 Medium Density US$5.9 million 2016 72 Medium Density US$6.3 million 2017 64 Low Density US$8.1 million TOTAL 1,023 US$49.5 million

MicroPlan Financial Performance Review 2016 2017 Change Move % Total Income 9.2 mln 8.7 mln +6% Profit Before Tax 4.2 mln 4.5 mln +6% Total Assets 17.5 mln 22.6 mln +29% Total Equity 7.1 mln 9.5 mln +35% What MicroPlan contributed to 2017 Group Performance Total Income 13% Profit Before Tax Total Assets 3% 8%

FBC Re s Financial Performance Review 2016 2017 Change Move % Total Income 11.9 mln 10.6 mln -11% Profit Before Tax 2.3 mln 1.7 mln -24% Total Assets 21.6 mln 21.5 mln 0.5% Total Equity 13.0 mln 13.6 mln +5% What FBC Re contributed to 2017 Group Performance 9% Total Income Profit Before Tax 5% Total Assets 3%

FBC Insurance s Financial Performance Review 2016 2017 Change Move % Total Income 7.9 mln 16.6 mln +110% Profit Before Tax 1.5 mln 1.4 mln -7% Total Assets 12.1 mln 15.0 mln +23% Total Equity 6.5 mln 7.4 mln +13% What FBC Insurance contributed to 2017 Group Performance Total Income 14% Profit Before Tax 4% Total Assets 2%

FBC Securities Financial Performance Review 2016 2017 Change Move % Total Income 744 664 975 694 +31% Profit Before Tax 481 561 584 242 +21% Total Assets 2 165 292 2 695 824 +25% Total Equity 622 938 1 054 129 +69% What FBC Securities contributed to 2017 Group Performance Total Income 1% Profit Before Tax 2% Total Assets 0%

1 Operating Environment 2 Group Business Updates 3 Group Financial Performance Review 4 Review of Strategic Business Units 5 FBC Digital Transformation 6 Outlook

Transforming your FBC experience into a lifestyle Digital Channels Digital Core Automation Innovative digital products Analytics and Business Intelligence Full digitisation of all components, not just a channel or some aspects of the customer experience

FBC Digital Bank re-imaging the basics of banking. Once upon a time Now Increased customer convenience Enhanced efficiency and performance

1 Operating Environment 2 Group Business Updates 3 Group Financial Performance Review 4 Review of Strategic Business Units 5 FBC Digital Transformation 6 Outlook

How we see the economy unfolding Activities Implications to the country Effect on FBCH Emphasis on key infrastructure developments projects e.g. Rail, Road, Air, Energy Increase in Foreign Direct Investment - Stimulation of economic activity - Retooling of industry - Modernisation of production processes - Renewed activity on the ZSE - Business development opportunities - Better quality insurance business - Lower insurance risk likelihood - Wider customer base - Diversity of product offerings across the Group. National Debt Clearance Initiatives - Lowering of country risk - Re-rating of Zimbabwe - Cheaper and longer term funding - Improvement in asset quality (NPLs)

Clear Purpose To be trendsetters in financial & risk management Strong Earnings Capacity Strategic Priorities New Business Development Risk Management & Compliance Digital Transformation High & Sustainable ROE Strong Foundation Adequate Capital Appropriate Skills Mix Robust IT Systems Consistent, sizable dividend pay-out Responsible Corporate Citizen Environmental Management Social Impact Management Strong Governance