Investor Presentation Q3 Interim Results 12 November 2013
Forward-looking statements This presentation contains forward-looking statements, including, but not limited to, the statements and expectations contained in the Outlook section of this presentation. Statements herein, other than statements of historical fact, regarding future events or prospects, are forward-looking statements. The words may, will, should, expect, anticipate, believe, estimate, plan, "predict," intend or variations of these words, as well as other statements regarding matters that are not historical fact or regarding future events or prospects, constitute forward-looking statements. ISS has based these forward-looking statements on its current views with respect to future events and financial performance. These views involve a number of risks and uncertainties, which could cause actual results to differ materially from those predicted in the forward-looking statements and from the past performance of ISS. Although ISS believes that the estimates and projections reflected in the forward-looking statements are reasonable, they may prove materially incorrect, and actual results may materially differ, e.g. as the result of risks related to the facility service industry in general or ISS in particular including those described in the Annual Report 2012 of ISS A/S and other information made available by ISS. As a result, you should not rely on these forward-looking statements. ISS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent required by law. The Annual Report 2012 of ISS A/S is available at the Group s website, www.issworld.com. 2
Agenda Key events Financial results Capital structure Outlook Q&A Appendix 3
Key events
Key events in Q3 Operational performance ISS continues the focus on generating profitable organic growth with satisfactory payment conditions. Furthermore, large IFS contracts are being won and successfully mobilised Divestment of non-core activities In Q3 ISS completed among others the divestment of non-core Nordic damage control activities - a significant divestment reflecting the increased strategic focus, resulting in an even more focused business. The strategic review continues, and at 30 September 2013 ISS had five business units classified as held for sale Financing In July ISS partially redeemed the 8.875% Senior Subordinated Notes due 2016 which in itself saves ISS interest expenses of EUR 20 million on an annual basis Strengthened management team During Q3 the Executive Group Management Board has been further strengthened allowing ISS to align the organisation and increase focus in the markets where ISS operates 5
Operational performance Continued focus on generating profitable organic growth in Q3 Robust organic growth Stable operating margin Strong cash conversion Contract update Ground breaking multinational IFS contracts with Barclays, Novartis and Citi in Asia-Pacific were more than 97% operational by September 2013 Large IFS contracts won in 2013 with among others H.J. Heinz in Europe, Nordea Bank in the Nordic region and Vattenfall in Sweden are currently being mobilised 6
Divestment of non-core activities ISS continuously reviews the strategic rationale and fit of business units in light of the ISS Way Strategy, leading to the identification and evaluation of noncore activities This process already led to several divestments during the period 2010-2012 In Q3 the most significant divestment was the noncore Nordic damage control activities, which follows the divestment of pest control activities in 12 developed markets in Q2 At 30 September 2013, five business units (net assets DKK 1.3 billion) are classified as held for sale. These non-core activities are placed in the Nordic and Western Europe regions, as well as one non-core activity in the Asia region for which sales processes have been initiated 7
Financing With the proceeds from the divestment of pest control activities in May, ISS in July partially redeemed EUR 232 million of the 8.875% Senior Subordinated Notes due 2016 in itself saving ISS interest expenses of EUR 20 million on an annual basis Furthermore, the securitisation programme was extended in August to September 2015 and the interest margin reduced with 25 bps These steps follow an extensive refinancing earlier this year which not only addressed upcoming maturities but also increase operational and refinancing flexibility around the use of future divestment proceeds as well as added certain post-ipo flexibilities 8
Strengthened management team During Q3 the Executive Group Management Board has been further strengthened and expanded In August Heine Dalsgaard joined ISS as Group CFO and John Peri joined as Group COO Americas & Asia Pacific Together with Jeff Gravenhorst as Group CEO and former Group CFO Henrik Andersen as Group COO EMEA the strengthened team allows ISS to further align the organisation and focus deeper in the markets where ISS operates 9
Financial results
Summary of key objectives DKK billion Organic Growth 4.0% Operating Margin 1) 5.3% Cash Conversion 2) 109% Organic growth reached 4.0% YTD (5.1% in Q3) increasing from 1.7% in FY 2012 and 3.5% in H1 2013 Drivers were growth in both developed and emerging markets. Western Europe, Asia, Latin America, North America and Eastern Europe delivered positive organic growth rates, with Asia continuing to report double-digit organic growth The organic growth was mainly driven by startups of the Barclays and Novartis contracts as well as continued strong growth in emerging markets. This was partly offset by challenging macro-economic conditions, particularly in some European countries Operating margin was stable at 5.3% YTD (5.4% in Q3 2012 YTD) The operating margin was in line with expectations and was positively impacted by margin increases in the Nordic region This was offset by the strategic divestment of certain non-core activities as well as the start-up of multinational IFS contracts and the negative impact from operational challenges in certain countries in Europe and the Americas The divestment of the pest control activities reduced the operating profit before other items for the third quarter by DKK 58 million and margin by 21 bps compared with the same period in 2012. Adjusted for the impact of the divested pest control activities the operating margin for the third quarter was improved compared with the same period in 2012 REVENUE AND ORGANIC GROWTH OPERATING PROFIT AND OPERATING MARGIN CASH CONVERSION 80 78 76 74 72 70 68 66 64 62 60 2009 2010 2011 2012 Sep. 2013 Revenue LTM Organic growth YTD 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% DKK billion 5.0 4.5 4.0 3.5 3.0 3% 2009 2010 2011 2012 LTM Sep. 2013 Operating profit before other items Operating margin LTM cash conversion was 109% in Q3 2013 compared with 98% for Q3 2012 LTM The development was due to strong cash flow performance in all regions Ensuring a strong cash performance continues to be a key priority, and the result reflects the efforts regarding securing payments for work performed and exiting customer contracts with unsatisfactory payment conditions This led to a decrease of around two debtor days compared with 30 September 2012 1) The Group uses Operating profit before other items for the calculations instead of Operating profit. Consequently, the Group excludes from the calculations those items recorded under Other income and expenses, net, in which the Group includes income and expenses that it believes do not form part of the Group s normal ordinary operations, such as gains and losses arising from divestments, the winding up of operations, acquisition and integration costs, disposals of property and restructurings. 2) Cash conversion is defined as Operating profit before other items plus Changes in working capital as a percentage of Operating profit before other items 7% 6% 5% 4% 110 105 100 95 90 85 80 96 98 93 103 109 2009 2010 2011 2012 LTM Sep. 2013 11
Revenue growth by region YTD 20% 15% 15% 10% 10% 5% 5% 6% 3% 4% 4.0% 3% 0% 1% 0% 0% 0% 0% 0% (5)% -2% -1% -2% -2% -3% -5% -2% -3% -2% 0% -3% -1% -2% -2% 0% (10)% -8% -8% (15)% -13% Western Europe Nordic Asia Pacific Latin America North America Eastern Europe Group 1) O rganic growth Acquisition & Divestments, net FX Total growth 1) Other Countries, which include Bahrain, Cayman Islands, Cyprus, Egypt, Nigeria, Pakistan, South Africa, South Korea, Ukraine and United Arab Emirates, are not shown as a separate region but included in Group figures 12
Operating margin 1) YTD Sep. 2012 YTD Sep. 2013 8.0% 7.6% 7.5% 7.0% 6.9% 7.1% 6.0% 5.5% 5.4% 6.0% 6.1% 5.4% 5.3% 5.0% 5.0% 4.6% 4.5% 4.0% 4.0% 3.6% 3.0% 2.8% 2.0% 1.0% 0.0% -1.0% Western Europe Nordic Asia Pacific Latin America North America Eastern Europe -0.5% -0.5% 1) The Group uses Operating profit before other items for the calculations instead of Operating profit. Consequently, the Group excludes from the calculations those items recorded under Other income and expenses, net, in which the Group includes income and expenses that it believes do not form part of the Group s normal ordinary operations 2) Other Countries, which include Bahrain, Cayman Islands, Cyprus, Egypt, Nigeria, Pakistan, South Africa, South Korea, Ukraine and United Arab Emirates, are not shown as a separate region but included in Group figures Corporate costs Group 2) 13
Cash conversion 1) LTM Sep. 2012 LTM Sep. 2013 146% 148% 140% 130% 120% 100% 101% 108% 98% 102% 111% 105% 99% 109% 96% 98% 109% 80% 79% 71% 60% 40% 20% 0% Western Europe Nordic Asia Pacific Latin America North America Eastern Europe 1) Cash conversion is defined as Operating profit before other items plus Changes in working capital as a percentage of Operating profit before other items 2) Other Countries, which include Bahrain, Cayman Islands, Cyprus, Egypt, Nigeria, Pakistan, South Africa, South Korea, Ukraine and United Arab Emirates, are not shown as a separate region but included in Group figures Group 2) 14
Capital structure
Continued focus on deleveraging 6.25x 6.21x 36,000 5.75x 5.99x 5.94x 5.89x 5.83x 5.81x 5.77x 5.86x 34,000 32,000 30,000 5.25x DKKm 4.98x 4.94x 4.95x 28,000 4.75x 4.76x 26,000 4.50x 24,000 4.25x Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 22,000 Pro forma Credit Ratio (Leverage) 1) Seasonality adjusted Net Debt 1) Seasonality adjusted carrying amount of net debt measured to Pro forma adjusted EBITDA 16
Capital structure 30 September 2013 1) DKKm 2) Leverage 3) % of Total Cash, cash equivalents and securities 4) (3,740) (0.75)x (15%) Senior Facilities 21,029 4.22x 87% Securitisation 2,741 0.55x 11% Derivatives 57 0.01x 0% Other Senior Indebtedness 551 0.11x 2% Total Net Senior Debt 20,638 4.14x 85% Medium Term Notes due 2014 799 0.16x 3% Senior Subordinated Notes due 2016 2,585 0.52x 11% Other indebtedness 298 0.06x 1% Total Net Debt 24,320 4.88x 100% Seasonality changes in working capital (1,861) Seasonality adjusted Net Debt 22,459 4.50x 1) Measured as carrying amount of net debt 2) Converted to DKK as per 30 September 2013 3) Measured to Pro forma adjusted EBITDA 4) Includes a receivable from FS Invest of DKK 96m and DKK 6m regarding derivative assets 17
Maturity profile as per 30 September 2013 1) 16,000 14,000 12,000 10,000 DKKm 8,000 2,982 15,855 6,000 4,000 2,000 0 4,348 3,116 2,984 5,011 1,221 2,607 257 823 398 1,364 509 2013 2014 2015 2016 2017 2018 Senior Facilites Medium Term Notes due 2014 Senior Subordinated Notes due 2016 Securitisation 1) The maturity profile above is based on the principal commitment values of the debt and does not reflect the actual drawn amount of debt 18
Outlook
Outlook for 2013 The outlook is based on a mixed global macroeconomic outlook with continued strong growth in emerging markets combined with weak growth and difficult macroeconomic conditions in large parts of Europe, including the uncertainty surrounding current and future austerity measures Organic growth Above 3% (2012: 1.7%) In 2013, we had a solid start following the wins of several large IFS contracts in 2012. The organic growth in Q4 is expected to be lower than previous quarters as most of our large IFS contracts were operational in Q4 2012. Combined with the underlying business development, we expect to realise above 3% organic growth in 2013 Operating margin Slightly below the level realised in 2012 (2012: 5.6%) We expect a negative impact on the operating margin from the divestment of margin accretive pest control activities of around 0.2 percentage point for the Group on an annualised basis. As a result the operating margin for 2013 is expected to be slightly lower than the level realised in 2012 Cash conversion Above 90% (2012:103%) Continuing the deleveraging of ISS in accordance with The ISS Way strategy, cash flows will remain a priority in 2013, and we expect our cash conversion for 2013 to be above 90% 20
Q&A To ask a question please press 01
Appendix
Appendix: Summary of key figures DKK million 9m 2013 9m 2012 Change Q3 2013 Q3 2012 Change Revenue 58,785 58,935 (0.3)% 19,143 19,855 (3.6)% Organic growth 4.0% 1.7% +2.3pp 5.1% 0.6% +4.5pp Operating profit before other items 3,097 3,176 (2.5)% 1,214 1,272 (4.6)% Operating margin before other items 5.3% 5.4% (0.1)pp 6.3% 6.4% (0.1)pp LTM Cash conversion 109% 98% +11pp Net debt, seasonality adjusted 22,459 25,931 (3,472) Leverage, seasonality adjusted 1) 4.50 4.98 (0.5)x 1) Net debt measured to pro forma adjusted EBITDA (pro forma adjusted for acquisitions and divestments) 23