Making Home Affordable Report Highlights Over. Million Homeowner Assistance Actions Granted through Making Home Affordable Over 990,000 homeowners have been granted HAMP first lien permanent modifications and have saved an estimated $. billion in monthly mortgage payments. Homeowners in active first lien permanent modifications are currently saving a median of approximately $55 per month more than one-third of the median before-modification payment. Over 76,000 second lien modifications have been completed through the Second Lien Modification Program (MP), and more than 40,000 homeowners have received a short sale or deed-in-lieu of foreclosure through the Home Affordable Foreclosure Alternatives Program (HAFA). 86% of eligible homeowners entering a HAMP trial modification since June, 00 have received a permanent modification, with an average trial period of.5 months. Inside: SUMMARY RESULTS: Making Home Affordable Program Activity First Lien Modification Activity Activity for PRA, Treasury FHA-HAMP, MP and UP Home Affordable Foreclosure Alternatives (HAFA) Performance of Permanent Modifications First Lien Modification Characteristics /Modifications by Investor Type HAMP Activity by State HAMP Activity by MSA/ Homeowner Outreach Aged Trials 4 5 6-7 8 9 0 Permanent Modifications Continue to Perform Well Over Time After six months in the program, more than 94% of homeowners remain in permanent modifications and 9.8% of homeowners are 60+ days delinquent. Payment reduction is strongly correlated with permanent modification sustainability. For modifications seasoned 4 months, only 7.4% of modifications with a monthly payment reduction greater than 50% have been disqualified from the program due to missing three consecutive payments, compared to a disqualification rate of 44% where the payment had been cut by 0% or less. HAMP modifications continue to exhibit lower delinquency and re-default rates than industry modifications as reported by the Office of the Comptroller of the Currency. Note: This report reflects program activity for the Making Home Affordable Program. For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest Hit Fund or the TARP Monthly Report to Congress. SERVICER RESULTS: First Lien Modification Activity by Servicer First Lien, PRA, MP, and HAFA Activity by Servicer Outreach to 60+ Delinquent Homeowners Average Delinquency at Trial Start Conversion Rate Homeowner Experience Disposition of Homeowners Not in HAMP APPENDICES: Participants in MHA Programs 4 5 6 7 8-9 0-
Making Home Affordable Making Home Affordable Program Activity In total, the MHA program has completed over. million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans. HAMP Permanent Modifications Started MP Modifications Started HAFA Agreements Completed FHA-HAMP and RD-HAMP Permanent Modifications Started UP Forbearance Plans Started (through Feb. 0) Program-to-Date Reported Since Prior Period 99,5 9,940 76,8 5,085 40,5 4,486 6, 46 0,40 809 Cumulative MHA Activity,6,55 0,666 Cumulative MHA Activity (000s),400,00,000 800 600 400 00 0 Cumulative (Left Axis) Monthly (Right Axis) 60 50 40 0 0 0 0 Monthly MHA Activity (000s) The Making Home Affordable Program was launched in March 009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach. Program Home Affordable Modification Program (HAMP) Second Lien Modification Program (MP) Home Affordable Foreclosure Alternatives (HAFA) FHA-HAMP and RD-HAMP modification programs Purpose Provides eligible borrowers the opportunity to lower their first lien mortgage payment to affordable and sustainable levels through a uniform loan modification process. Provides payment reducing modifications and extinguishments on second liens when there has been a first lien HAMP modification on the same property. Provides transition alternatives to foreclosure in the form of a short sale or deed-in-lieu of foreclosure. Provides first lien modifications for distressed borrowers in loans guaranteed through the Federal Housing Administration and Rural Housing Service. Unemployment Program (UP) Provides temporary forbearance of mortgage principal to enable unemployed borrowers to look for a new job without fear of foreclosure. Principal Reduction Alternative (PRA) Provides principal forgiveness on eligible underwater loans that are modified under HAMP. Source: HAMP system of record for HAMP, MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey through Feb. 9, 0. Cumulative activity includes HAMP permanent modifications started, MP modifications started, HAFA transactions completed, FHA-HAMP and RD-HAMP permanent modifications started, and UP forbearance plans started. This does not include trial modifications that have cancelled or not yet converted to permanent modification and HAFA agreements started but not yet completed.
Making Home Affordable: Summary Results HAMP (First Lien) Modifications HAMP (First Lien) Trials Started HAMP is designed to lower monthly mortgage payments to help struggling homeowners stay in their homes and prevent avoidable foreclosure. HAMP Eligibility (As of Feb. 9, 0) Trial Modifications Permanent Modifications Total Eligible Delinquent Loans,86,0 Eligible Delinquent Borrowers 806,94 Trial Plan Offers Extended (Cumulative),007,846 All Trials Started,89,74 Trials Reported Since February 0 Report 4 0,909 Trial Modifications Canceled Since June, 00 5 5,49 Active Trials 68,60 All Permanent Modifications Started 99,5 Permanent Modifications Reported Since February 0 Report 9,940 Permanent Modifications Canceled (Cumulative) 6 98,774 All Trials Started (000s),850,800,750,700,650,600,550,500,450,400,50 Cumulative Trial Starts (Left Axis) Monthly Trial Starts (Right Axis),78,764,747,70,709,665,688,640,6,579,544,50 Jan 0 Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan 0,80,8,797 Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 0,909 trials have entered the HAMP system of record since the prior report; 6,85 were trials with a first payment recorded in March 0. HAMP Permanent Modifications Started (Cumulative) Active Permanent Modifications 794,748,00 Estimated eligible 60+ day delinquent loans as reported by servicers as of February 9, 0, include conventional loans: 974 994,000 in foreclosure and bankruptcy. 95 9 with a current unpaid principal balance less than $79,750 on a one-unit property, $94,00 on a two-unit 90 property, $,9,50 on a three-unit property and $,40,400 on a four-unit property. 900 88 857 on a property that was owner-occupied at origination. 87 originated on or before January, 009. 79 800 Estimated eligible 60+ day delinquent loans exclude: 76 FHA and VA loans. 7 699 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in 700 670 imminent default. 64 608 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated 600 exclusions of loans on vacant properties, loans with borrower debt-to-income ratio below %, loans that fail the NPV test, properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues that exclude them from HAMP, loans where the investor pooling and servicing 500 agreements preclude modification, and trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated using market analytics. As reported in the monthly servicer survey of large SPA servicers through March, 0. 400 4 Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 0 0 767,58 cumulative including 76,5 that had trial start dates prior to June, 00 when Treasury Source: HAMP system of record. implemented a verified income requirement. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes,644 loans paid off. Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. All Permanent Modifications Started (000s) Feb Mar 00 50 0 New Trials Started (000s)
Making Home Affordable: Summary Results Principal Reduction Alternative (PRA) Activity The Principal Reduction Alternative (PRA) requires servicers of non-gse loans to evaluate the benefit of principal reduction for mortgages with a loan-to-value ratio of 5% or greater when evaluating a homeowner for a HAMP first lien modification. While servicers are required to evaluate homeowners for PRA, they are not required to reduce principal as part of the modification. PRA may be a feature of a HAMP trial or permanent modification. All PRA Trial Modifications Started 77,640 PRA Trial Modifications Active 5,50 All PRA Permanent Modifications Started 56,44 PRA Permanent Modifications Active 5,4 Median Principal Amount Reduced for Active Permanent Modifications $69,08 Median Principal Amount Reduced for Active Permanent Modifications (%).4% Under the PRA program, principal is vested over a year period. The amounts noted reflect the entire amount that may be forgiven. PRA amount as a percentage of before-modification UPB, excluding capitalization. Unemployment Program (UP) Activity The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners must be considered for a minimum of months forbearance. All UP Forbearance Plans Started (through Feb. 0) 0,40 UP Forbearance Plans With Some Payment Required 7,64 UP Forbearance Plans With No Payment Required,759 Note: Data is as reported by servicers via survey for UP participation through Feb. 9, 0. Treasury FHA-HAMP Modification Activity The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHAinsured mortgages. All Treasury FHA-HAMP Trial Modifications Started 9,767 Second Lien Modification Program (MP) Activity The Second Lien Modification Program (MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This assistance can result in a modification of the second lien and even full or partial extinguishment of the second lien. MP modifications and partial extinguishments require that the first lien HAMP modification be permanent and active and that the second lien have an unpaid balance of $5,000 or more and a monthly payment of at least $00. All Second Lien Modifications Started (Cumulative) 76,8 Second Lien Modifications Involving Full Lien Extinguishments 6,599 Second Lien Modifications Disqualified,5 Active Second Lien Modifications 57,097 Of the Active Second Lien Modifications: Second Lien Partially Extinguished,950 Second Lien Loan Modifications 4 54,47 Second Lien Extinguishment Details Median Amount of Full Extinguishment $6,55 Median Amount of Partial Extinguishment for Active Second Lien Modifications $7,07 Includes second lien modifications reported into HAMP system of record through the end of cycle for March 0 data, though the effective date may occur in April 0. Number of modifications is net of cancellations, which are primarily due to servicer data corrections. Includes 9 loans paid off. Includes,56 loans in active non-payment status whereby the MP has disqualified from HAMP. As a result, the servicer is no longer required to report payment activity on the MP modification. 4 Second lien modifications follow a series of steps and may include capitalization, interest rate reduction, term extension and principal forbearance or forgiveness. All Treasury FHA-HAMP Permanent Modifications Started 6, See Appendix A for servicer participants in additional Making Home Affordable programs. 4
Making Home Affordable: Summary Results Home Affordable Foreclosure Alternatives (HAFA) The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for homeowners looking to exit their homes through a short sale or deed-in-lieu of foreclosure. HAFA has established important homeowner protections and an industry standard for streamlined transactions. All Agreements Started (000s) 70 60 50 40 0 0 0 0.6 5. 8.8.4 5.8 HAFA Activity All HAFA Agreements Started 60,7 HAFA Agreements Active 0,55 HAFA Transactions Canceled 9,965 HAFA Transactions Completed 40,5 Completed Transactions Short Sale 9,77 Completed Transactions Deed-in-Lieu,075 9.8. 7.7 4.9 45.7 49. 5.0 56.5 59.0 60.4 Characteristics In HAFA transactions, homeowners: Follow a streamlined process for short sales and deeds-in-lieu transactions that requires no verification of income; Receive a waiver of deficiency once the transaction is completed that releases the homeowner from remaining mortgage debt; Receive at least $,000 in relocation assistance at closing. In % of HAFA agreements started, the homeowner began a HAMP trial modification but later requested a HAFA agreement or was disqualified from HAMP. Top Three States by HAFA Activity: HAFA Activity by State HAFA - % of Transactions Completed HAMP - % of Active Modifications California 4% 5% Florida 5% % Includes agreements reported into HAMP system of record through the end of cycle for March 0 data, though the effective date may occur in April 0. For instance, 5,474 agreements have entered the HAMP system of record since the prior report; 4 were agreements with effective dates in April 0. HAFA Activity by Investor Type Arizona 7% 4% Investor Type Agreements Started Transactions Completed GSE 4,69,598 Private 40,98 6,660 Portfolio 6,005 0,994 Total 60,7 40,5 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 0 days; or agreement for a deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior lien holders and mortgage insurers to complete the transaction. Servicers typically require that the borrower make a good faith effort to list and market the property before the servicer will agree to accept a deed-in-lieu. SPA servicers must consider all borrowers denied for HAMP for a short sale or deed-in-lieu of foreclosure through the HAFA program. However, individual investors can impose additional eligibility requirements. Both Fannie Mae and Freddie Mac issued investor-specific guidance surrounding HAFA policy. For example, Freddie Mac HAFA guidance excludes homeowners who have a current offer on the home. Since the program was announced, Treasury has amended the HAFA guidance a number of times to expand the eligibility criteria. To date, neither GSE has formally adopted this expanded eligibility criteria for their respective HAFA programs. See page for detail of HAFA Activity by Servicer. 5
Making Home Affordable: Summary Results Performance of Permanent Modifications (As of February 9, 0) This table shows the performance of permanent HAMP modifications at, 6,, 8 and 4 months of age and includes modifications that have aged at least, 6,, 8 or 4 months, as applicable. For example: Of loans that became permanent in the 4 th quarter of 00, 8.6% were 60+ days delinquent at 6 months seasoning. Delinquency: Months After Conversion to Permanent Modification 6 8 4 Modification 60+ 90+ 60+ 90+ 60+ 90+ 60+ 90+ 60+ 90+ Became # # # # # Permanent in: Q 009,580 9.7%.4% 4,46 4.9% 9.8% 4,677 5.4% 0.7% 5,0.% 8.8% 5, 6.8%.5% Q4 009 44,96 5.%.4% 48, 9.6% 5.6% 5,06 9.8% 5.% 55,470 5.0%.9% 56,499.% 8.% Q 00 5,9.7% 0.9% 5,79 9.7% 5.% 6,78 0.% 5.9% 69,05 6.%.4% 7,.% 8.9% Q 00 49,540 5.0%.4% 59,098.8% 7.0% 76,00 9.4% 5.9% 7,50 7.7% 4.0% Q 00 86,84 4.7%.4% 96,7 0.7% 6.6% 05, 7.9% 4.% 07,75 5.%.7% Q4 00 58,09 4.%.4% 6,776 8.6% 5.4% 65,96 8.% 4.% Q 0 7,577.6% 0.8% 76,446 7.7% 4.5% 80,487 6.8%.% Q 0 80,768.4%.0% 89,99 8.9% 5.% Q 0 8,650.6%.% 86,8 8.7% 5.4% Q4 0 65,566.%.% ALL 767,4 4.0%.% 776,09 9.8% 5.8% 647,77 9.0% 5.% 50,49 6.4%.8%,85.0% 8.8% For permanent loans aged at least months as of February 9, 0, as reported by servicers through March 6, 0. The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans. 90+ days delinquent: All loans that have missed three or more consecutive monthly payments. Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification. This table reflects a total of 6,9 disqualified loans that have aged, 6,, 8 or 4 months through the February activity period as reported by servicers through March 6, 0. Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). Servicers did not submit 7,49 OMRs, or 0.9% of total required OMR s for payments due February, 0. If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in the table for that month. This table reflects improved servicer OMR reporting as the modification ages, causing the total loan count for each quarter in months 6 and beyond to be higher than the count in month. Reported loan counts may shift from prior reports due to servicer data corrections. If one were to assume all unreported OMRs reflect either a current payment status or the maximum number of missed payments based on the most recently submitted OMR, the re-default rate for permanent modifications that have aged 4 months may range between 8.4%-8.9%. Once a loan is paid off, it is no longer reflected in future periods. This table will be published quarterly. Beyond 6 months, performance is noted in 6-month increments. 6
Making Home Affordable: Summary Results Performance of Permanent Modifications by Homeowner Payment Reduction (As of February 9, 0) This chart and the table that follows show the performance of permanent HAMP modifications at, 6,, 8 and 4 months of age as related to homeowner payment reduction. For example: Of loans that featured a payment reduction between 40% and 50%, 7.6% were 60+ days delinquent at 6 months seasoning. 50% 60+ Day Delinquency Rate by Payment Reduction Decreased by 0% or less 60+ Day Delinquency Rate 40% 0% 0% 0% 0% 6 8 4 Months After Conversion to Permanent Modification Decreased above 0% up to and including 0% Decreased above 0% up to and including 40% Decreased above 40% up to and including 50% Decreased by more than 50% Program Average Decrease From Before- Modification Principal + Interest Payment: # 60+ Delinquency: Months After Conversion to Permanent Modification 6 8 4 90+ # 60+ 90+ # 0% Decrease 5,05 7.0%.% 55,58 6.6% 0.% 6,78 0.6% 5.0% 98,868 40.8% 6.% 4,569 47.6% 44.0% (0%-0%] Decrease (0%-40%] Decrease (40%-50%] Decrease 60+ 0,56 4.9%.5%,97.% 7.% 0,40.% 8.7% 79,6.4% 8.% 6,4 9.% 5.5% 5,09.9%.% 6,7 9.5% 5.7% 4,68 9.% 5.% 90,78 6.9%.% 4,99.0% 9.7% 40,665.0% 0.8% 4,054 7.6% 4.% 8,795 5.5%.% 9,49.% 8.9% 4,08 8.% 5.0% >50% Decrease 8,448.% 0.6% 0,0 5.4%.9% 86,66 0.9% 8.% 48, 5.8%.% 67,969 0.0% 7.4% ALL 767,4 4.0%.% 776,09 9.8% 5.8% 647,77 9.0% 5.% 50,49 6.4%.8%,85.0% 8.8% 90+ # 60+ 90+ # 60+ 90+ Note: For permanent loans aged at least months as of February 9, 0, as reported by servicers through March 6, 0. See previous page for technical notes. 7
Making Home Affordable: Summary Results Homeowner Benefits and First Lien Modification Characteristics Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $. billion, program to date, compared with unmodified mortgage obligations. The median monthly savings for borrowers in active permanent first lien modifications is $54.59, or 7% of the median monthly payment before modification. Of trial modifications started, 80% of homeowners were at least 60 days delinquent at trial start. The rest were up to 59 days delinquent or current and in imminent default. Modifications by Investor Type (Large Servicers) Servicer GSE Private Portfolio Total Active Modifications American Home Mortgage Servicing, Inc.,77 7,76 0 8,45 Bank of America, NA 80,86 6,700 0,575 5,0 CitiMortgage, Inc.,8 5,55 7,0 54,866 GMAC Mortgage, LLC 5,9 6,06,79 4,75 JPMorgan Chase NA 66,09 58,476 5,9 49,74 Ocwen Loan Servicing, LLC 6,760 8, 4 45,6 OneWest Bank 5,89 6,604,805 4,698 Saxon Mortgage Services, Inc.,86 9,95,60,9 Select Portfolio Servicing 50 6,565,686 9,77 Wells Fargo Bank, NA 4 54,00 6,8 48,4 8,85 The primary hardship reasons for homeowners in active permanent modifications are: 66.7% experienced loss of income (curtailment of income or unemployment).5% reported excessive obligation.4% reported an illness of the principal borrower Active permanent modifications feature the following modification steps: 97.6% feature interest rate reductions 59.4% offer term extension 0.8% include principal forbearance Select Median Characteristics of Active Permanent Modifications Loan Characteristic Before Modification After Modification Median Decrease Front-End Debt-to-Income Ratio 45.4%.0% -4.5 pct pts Back-End Debt-to-Income Ratio 76.4% 58.9% -4.8 pct pts Median Monthly Housing Payment $,40.00 $85.64 -$54.59 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross income. Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. Principal and interest payment. Other HAMP Servicers 6,67 4,688 6, 0,76 Total 444,90 8,7 7,075 86,78 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. Note: Figures reflect active trials and active permanent modifications. 8
Making Home Affordable: Summary Results HAMP Activity by State Modification Activity by State % of U.S. HAMP Activity State % of U.S. HAMP Activity Active Permanent State Active Permanent State State Trials Modifications Total Trials Modifications Total AK 44 4 87 0.0% MT 74 96 990 0.% AL 487 4,84 4,87 0.6% NC,0 4,078 5,98.8% AR 55,706,86 0.% ND 8 9 0.0% AZ,988,86 5,74 4.% NE,0,55 0.% CA 5,97 0,8 7,9 5.% NH 06,574,880 0.4% CO 906 0,966,87.4% NJ,478 5,44 7,89.% CT 965 9,87 0,88.% NM 59,580,89 0.% DC 6,5,469 0.% NV,95 9,5 0,47.4% DE 6,40,566 0.% NY 4,99 8,067 4,66 4.9% FL 8,76 95,64 04,404.% OH,60 6,87 8,447.% GA,609 8,600,09.6% OK 0,795,998 0.% HI 46,05,7 0.4% OR 755 8,688 9,44.% IA 6,96,077 0.% PA,470 6,08 7,55.0% ID 44,07,8 0.4% RI 80,964 4,44 0.5% IL,54 4,899 45,4 5.% SC 688 7,4 7,90 0.9% IN 698 7,9 8,09 0.9% SD 7 8 0 0.0% KS 7,89,0 0.% TN 8 7,99 8,74.0% KY 65,886,5 0.4% TX,00 0,8,.7% LA 455 4,6 4,88 0.6% UT 480 7,47 7,907 0.9% MA,77 9,6 0,95.4% VA,5 8,80 0,4.4% MD,64 5,97 7,6.% VT 66 684 750 0.% ME 78,7,95 0.% WA,569 6,45 7,84.% MI,78 4,967 6,705.% WI 70 7,468 8,98 0.9% MN 899,97,870.6% WV 88,087,75 0.% MO 78 7,87 8,59.0% WY 9 44 0.0% Note: Includes active trial and permanent modifications from the official HAMP system of record. HAMP Modifications 5,000 and lower 0,00 5,000 5,00 0,000 5,00 and higher 0,00 0,000 Mortgage Delinquency Rates by State MS 76,794,070 0.4% Other 5,684,999 0.% Total reflects active trials and active permanent modifications. Includes Guam, Puerto Rico and the U.S. Virgin Islands. Source: 4 th Quarter 0 National Delinquency Survey, Mortgage Bankers Association. 60+ Day Delinquency Rate 5.0% and lower 0.0% - 5.0% 0.0% 5.0% - 0.0% 5.0% - 0.0% and higher 9
Making Home Affordable: Summary Results 5 Metropolitan Areas With Highest HAMP Activity Metropolitan Statistical Area Los Angeles-Long Beach-Santa Ana, CA New York-Northern New Jersey- Long Island, NY-NJ-PA Miami-Fort Lauderdale-Pompano Beach, FL Chicago-Joliet-Naperville, IL-IN-WI MSA Riverside-San Bernardino-Ontario, CA Washington-Arlington-Alexandria, DC-VA-MD-WV Phoenix-Mesa-Glendale, AZ MSA Atlanta-Sandy Springs-Marietta, GA San Francisco-Oakland-Fremont, CA Active Trials Permanent Modifications Total MSA HAMP Activity % of U.S. HAMP Activity 5,40 6,909 67,9 7.8% 5,97 5,0 56,0 6.5%,987 40,746 44,7 5.%,78 40,699 44,077 5.%,776 4, 4,888 5.%,980 6,865 8,845.%,446 6,9 8,78.%,055,50 5,05.9%,54 7,09 8,6.% Las Vegas-Paradise, NV,004 5,7 6,75.9% Detroit-Warren-Livonia, MI San Diego-Carlsbad-San Marcos, CA Orlando-Kissimmee-Sanford, FL MSA,05 5,49 6,74.9%, 4,669 5,79.8%,59 4,48 5,64.8% Boston-Cambridge-Quincy, MA-NH,54,8 5,077.7% Sacramento-Arden-Arcade-Roseville, CA,047,55 4,599.7% Note: Total reflects active trials and active permanent modifications. Homeowner s HOPE TM Hotline Volume Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 67 Homeowners Attending Treasury-Sponsored Events (cumulative) 64,0 Servicer Solicitation of Borrowers (cumulative) 8,4,75 Page views on MakingHomeAffordable.gov (March 0) Program to Date March Total Number of Calls Taken at -888-995-HOPE,979,7 8,86 Borrowers Referred for Free Housing Counseling Assistance Through the Homeowner s HOPE TM Hotline Source: Homeowner s HOPE TM Hotline. Numbers reflect calls that resulted in customer records.,4,00 4,6 Selected Homeowner Outreach Measures,08,97 Page views on MakingHomeAffordable.gov (cumulative) 4,654,94 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. A complete list of HAMP activity for all metropolitan areas is available at http://www.treasury.gov/initiatives/financial-stability/results/mha-reports/ 0
Making Home Affordable: Summary Results Aged Trials 00,000 90,4 The number of active trials lasting 6 months or longer is approximately,00. 50,000 65,54 Program guidance directs servicers to cancel or convert trial modifications after or 4 monthly payments, depending on circumstances. 7,574 00,000 94,69 76,50 69,48 50,000 49,9 9,75 6,84,07 6,6 5,90,55,04,06 7,45 9,79 8,59 0,,00, 5,85,77 0 May 00 June July Aug Sept Oct Nov Dec Jan 0 Feb March April May June July Aug Sep Oct Nov Dec Jan 0 Feb March Trials Lasting 6 Months or Longer At End of Month Active trials initiated at least six months ago. See page for number of aged trials by servicer. These figures include trial modifications that have been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record.
Making Home Affordable: Servicer Results HAMP Modification Activity by Servicer As of Feb. 9, 0 Cumulative As of Mar., 0 Servicer Estimated Eligible 60+ Day Delinquent Borrowers Trial Plan Offers Extended All HAMP Trials Started All HAMP Permanent Modifications Started Active Trial Modifications Active Trial Modifications Lasting 6 Months or Longer 4 Active Permanent Modifications American Home Mortgage Servicing, Inc,567 44,8 40,508,559,00 5 6,45 Bank of America, NA 5 5,69 56,8 78,886 8,09,040 6,0 4,06 CitiMortgage, Inc. 50,84 0,066 7,66 6,08,68,70 5,84 GMAC Mortgage, LLC 0,84 85,96 69,95 5,9,007 40,78 JPMorgan Chase Bank, NA 6 7,40 58,587 7,4 66,674 5,89,6,885 Ocwen Loan Servicing, LLC 7 57,9 97,7 9,7 55,94 5,650 966 9,466 OneWest Bank 9,9 78,8 60,84 7,49,04 5,684 Saxon Mortgage Services, Inc.,89 45,058 9,686 6,98 597 6,6 Select Portfolio Servicing 7,98 70,709 44,694 5,00 8 55 8,958 Wells Fargo Bank, NA 8 0,06 96,568 59,47,78 0,489,78 08,6 Other SPA servicers 9 67,876 9,49 0,,08 6,4 585 90,589 Other GSE Servicers 0 56,68 NA 86,8 8,8 6,94 70 99,079 Total 806,94,007,846,89,74 99,5 68,60,77 794,748 Estimated eligible 60+ day delinquent borrowers as reported by servicers as of Feb. 9, 0, include those in conventional loans: in foreclosure and bankruptcy. with a current unpaid principal balance less than $79,750 on a one-unit property, $94,00 on a two-unit property, $,9,50 on a three-unit property and $,40,400 on a four-unit property. on a property that was owner-occupied at origination. originated on or before January, 009. Estimated eligible 60+ day delinquent borrowers exclude: those in FHA and VA loans. those in loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent default. those borrowers with debt-to-income ratios less than % or a negative NPV test. owners of vacant properties or properties otherwise excluded. HAMP Trials and Permanent Modifications disqualified from HAMP. unemployed borrowers. Exclusions for DTI and NPV are estimated using market analytics. As reported in the monthly servicer survey of large SPA servicers through Mar., 0. As reported into the HAMP system of record by servicers. Excludes FHA- HAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. 4 These figures include trial modifications that have been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record 5 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 6 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. 7 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 8 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. 9 Other SPA servicers are entities excluding the 0 largest servicers that have signed participation agreements with Treasury and Fannie Mae. A full list of participating servicers is in Appendix A. 0 Includes servicers of loans owned or guaranteed by Fannie Mae and Freddie Mac. Includes GSE loans previously transferred from SPA servicers.
Making Home Affordable: Servicer Results Making Home Affordable Programs by Servicer Servicer HAMP First Lien Modifications Trials Started Permanent Modifications Started Principal Reduction Alternative (PRA) Trials Started Permanent Modifications Started Second Lien Modification (MP) Second Lien Modifications Started 4 Home Affordable Foreclosure Alternatives (HAFA) Agreements Started 5 Agreements Completed American Home Mortgage Servicing, Inc. 40,508,559 0 0 N/A 65 6 Bank of America, NA 6 78,886 8,09 5,09,70 6,6,84 0,55 CitiMortgage, Inc. 7,66 6,08,7,764 9,79 8 48 GMAC Mortgage, LLC 69,95 5,9,60 860 4,,64,64 JPMorgan Chase Bank, NA 7 7,4 66,674 9,0,989 9,80,59 4,54 Ocwen Loan Servicing, LLC 8 9,7 55,94 4,879 9,59 N/A,,05 OneWest Bank 60,84 7,49 4,7,057,67,708 97 Saxon Mortgage Services, Inc. 9,686 6,98 579 56 N/A 99 4 Select Portfolio Servicing 44,694 5,00 5 06 N/A,08,54 Wells Fargo Bank, NA 9 59,47,78 7,806,76,55,50 7,640 Other Servicers 87,59 0,89,87,57,496,,460 Total,89,74 99,5 77,640 56,44 76,8 60,7 40,5 MHA Program Effective Dates: HAMP First Lien: April 6, 009 PRA: October, 00 MP: August, 009 HAFA: April 5, 00 While both GSE and non-gse loans are eligible for HAMP, at the present time due to GSE policy, servicers can only offer PRA on non-gse modifications under HAMP. Servicer volume can vary based on the investor composition of the servicer s portfolio and respective policy with regards to PRA. See page 8 for additional servicer detail on HAMP activity by investor type. As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. See Appendix A and A for servicer participants in Making Home Affordable programs. 4 Number of second lien modifications started is net of cancellations, which are primarily due to servicer data corrections. 5 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 0 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to complete the transaction. 6 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 7 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. 8 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 9 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. N/A Servicer does not participate in the program.
Making Home Affordable: Servicer Results Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, Mar. 0 Feb. 0 Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible loans and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers with respect to making RPC and completing the evaluations. 00% 90% 80% 70% 60% 00% 9% 87% 96% 89% 86% 94% 88% 8% 90% 50% 40% 0% 97% 74% 7% 8% 78% 6% 80% 87% 75% 68% 0% 0% 0% Am. Home Servicing Bank of America Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan., 009 and were owner-occupied at origination; excludes FHA and VA loans, loans where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines. Source: Survey of 0 largest participating servicers as of February 9, 0. CitiMortgage GMAC JPMorgan Chase Ocwen OneWest Saxon SPS Wells Fargo Right Party Contact Ratio HAMP Evaluations Complete Ratio 4
Making Home Affordable: Servicer Results Average Homeowner Delinquency at Trial Start Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including: Identifying and soliciting the homeowners in the early stages of delinquency; Making reasonable efforts to establish right party contact with the homeowners; Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, Communicating decisions to the homeowners. Effective 0//, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest incentives paid for permanent modifications completed when the homeowner is 0 days delinquent or less at the trial start. 50 00 Maximum servicer incentive is paid for converting a permanent modification that was 0 days delinquent or less at trial start. 50 00 50 0 Am. Home Servicing Bank of America CitiMortgage GMAC JPMorgan Chase Ocwen OneWest Saxon SPS Wells Fargo Other Servicers For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid installment before the trial plan and the first payment due date of the trial plan. 5
Making Home Affordable: Servicer Results 00% 80% 89% Conversion Rate Of Trials Started Before 6//0: 4% Converted to Permanent Modification 0.% Pending Processing or Decision Of Eligible Trials Started On/After 6//0: 86% Converted to Permanent Modification 4.% Pending Processing or Decision 84% 84% 84% 86% 8% Following the implementation of verified income documentation in June 00, rates of converting trial modifications into permanent modifications have risen substantially. Of eligible trials started on or after June, 00, 86% have converted to permanent modification with an average trial length of.5 months. 89% 8% 89% 90% 87% 87% Conversion Rate 60% 40% 0% 0% Am. Home Servicing Bank of America CitiMortgage GMAC JPMorgan Chase Ocwen OneWest Saxon SPS Wells Fargo Other SPA Servicers Other GSE Servicers Average of Trials Started Before 6//0 (4%) Average of Trials Started On/After 6//0 (86%) Per program guidelines, effective June, 00 all trials must be started using verified income. Before June, 00, some servicers initiated trials using stated income information. Chart depicts conversion rates as measured against trials eligible to convert those three months in trial, or four months if the borrower was at risk of imminent default at trial modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer s population. 6
Making Home Affordable: Servicer Results Homeowner Experience (0 Largest Servicers) Seconds Average Speed to Answer Homeowner Calls (February 0) 60 50 40 0 0 0 0 Am. Home Servicing Average Speed to Answer Calls to Homeowner s HOPE TM Hotline for February: 5.5 Seconds Bank of America CitiMortgage GMAC JPMorgan Chase Call Abandon Rate (February 0) Ocwen OneWest Saxon SPS Wells Fargo Source: Survey data through February 9, 0, from servicers on call volume to loss mitigation lines; Homeowner s HOPE TM Hotline. Program to date, there have been,469,6 calls to the Homeowner s HOPE TM Hotline regarding a specific SPA servicer, of which 6.5% included complaints. Below shows specific complaint rates. % % of Calls for Specific Servicer Servicer Complaint Rate to Homeowner s HOPE TM Hotline (Program to Date, Through March) 0% 9% 8% 7% 6% 5% 4% % Complaints Am. Home Servicing Program to Date Average: 6.5% Bank of America CitiMortgage GMAC JPMorgan Chase (PTD):,86,49 7,8,70 8,69 4,878 7,56 78,687 Source: Homeowner s HOPE TM Hotline. Numbers reflect calls that resulted in customer records. Note: Complaint rate is the share of a specific servicer s call volume that are complaints (e.g., for all calls about OneWest, 9.5% included complaints.) Servicer Time to Resolve Third-Party Escalations (Cases Reported Feb., 0-Mar., 0) Ocwen OneWest Saxon SPS Wells Fargo 6% 60 50 Target: 0 Calendar 4% % Homeowner s HOPE TM Hotline Average Call Abandon Rate for February: 5.4% Calendar 40 0 0 0 0% Am. Home Servicing Bank of America CitiMortgage GMAC JPMorgan Chase Ocwen OneWest Saxon SPS Wells Fargo Source: Survey data through February 9, 0, from servicers on call volume to loss mitigation lines; Homeowner s HOPE TM Hotline. 0 Am. Home Servicing Bank of America CitiMortgage GMAC JPMorgan Chase Ocwen OneWest Saxon SPS Wells Fargo Resolved Cases 884,88,9 767 4,6,44,0 95,447 Post-// Source: MHA Support Centers. GSE and Non-GSE escalations escalated on or after Feb., 0. Investor denial cases escalated prior to Nov., 0, cases involving bankruptcy and those that did not require servicer actions are not included in calculation of servicer time to resolve escalations. Target of 0 calendar days, effective Feb., 0, includes an estimated 5 days of processing by MHA Support Centers. 7
Making Home Affordable: Servicer Results Disposition Path Homeowners in Canceled HAMP Trial Modifications Survey Data Through February 0 (0 Largest Servicers) Servicer American Home Mortgage Servicing, Inc. Action Pending Status of Homeowners Whose HAMP Trial Modification Was Canceled: Action Not Allowed Bankruptcy in Process Borrower Current Alternative Modification Payment Plan Loan Payoff Short Sale/ Deed-in- Lieu Foreclosure Starts Foreclosure Completions Total (As of February 0) 54 85 0,580 49 55 54 677 88 4,65 Bank of America, NA,6 7,479 7,50 69,007, 5,5 7,76 5,9 7,00 8,99 CitiMortgage Inc. 857 6,49 7,6 9,0,958 4,88 5,68 5,687 9,964 7,470 GMAC Mortgage, LLC 959 40,76 5,645 09 59,86,76,6 4,549 The most common causes of trial cancellations from all servicers are: Insufficient documentation Trial plan payment default Ineligible borrower: first lien housing expense is already below % of household income JPMorgan Chase Bank NA 4 5,750,95,4 45,9 90,55,848 8,98,05,68 Ocwen Loan Services LLC 5,875 98 8,566 6,67,6 8 87 4,7,705 8,740 OneWest Bank 5 86 540,07 64 04,0,698 4,96 0,448 Saxon Mortgage Services, Inc.,989 860,057,578 97 44,06 4,08 4,09 8,5 Select Portfolio Servicing,0 45,0 5,598 4 466,60,8,84 5,4 Wells Fargo Bank NA 6 5,0 848 0,99 47,7 89 5,84,544 7,574 6,69 7,89 TOTAL (These 0 Largest Servicers),4 0,88 7,74 6,56 8,85 9,56 44,86 80,400 7,09 597, 5.4%.4%.% 7.9%.4% 6.6% 7.4%.5%.% 00.0% Note: Data is as reported by servicers for actions completed through February 9, 0. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. Trial loans that have been canceled, but no further action has yet been taken. An arrangement with the borrower and servicer that does not involve a formal loan modification. Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. 5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 8
Making Home Affordable: Servicer Results Disposition Path Homeowners Not Accepted for HAMP Trial Modifications Survey Data Through February 0 (0 Largest Servicers) Servicer American Home Mortgage Servicing, Inc. Action Pending Status of Homeowners Not Accepted for a HAMP Trial Modification: Action Not Allowed Bankruptcy in Process Borrower Current Alternative Modification Payment Plan Loan Payoff Short Sale/ Deed-in- Lieu Foreclosure Starts Foreclosure Completions Total (As of February 0),65,79 5,488 4,,48,0,04 0,050, 8,80 Bank of America, NA,5 7,999 94,69 48,6 9,600,577 45,454 65,84 56,560 484,47 CitiMortgage Inc. 4,05 4,079 6, 56,69 7,8 8,56 7,0 7,004 9,056 79,74 GMAC Mortgage, LLC,40 6,04 5,0 9,540,59 7, 0,4 7,5 7,770 65,6 The most common causes of trials not accepted from all servicers are: Insufficient documentation Ineligible borrower: first lien housing expense is already below % of household income Offer Not Accepted by Borrower/Request Withdrawn JPMorgan Chase Bank NA 4,50,580 66,508,8,069 4,97 5,78 65,8 7,40 54,97 Ocwen Loan Services LLC 5 9,5 5,9 9,959 60,7 0,067,888,909 6,074 8,89 55,97 OneWest Bank 5,655,500 6,97 0,70,04,45 5,506 8,55,86 95,64 Saxon Mortgage Services, Inc.,96,08 6, 8,80 679,094,0 5,6,65,978 Select Portfolio Servicing,508 4,84 6,059 7 49,468,66,07 8,440 Wells Fargo Bank NA 6 8,054 5,56 49,96 5,4,644 5,05 6,66 4,99 6,68 9,067 TOTAL (These 0 Largest Servicers) 5,6 67,6 470,585 576,647 5,658 5,756 57,074,57 66,99,967,04 6.9%.4%.9% 9.%.8% 6.4% 8.0%.8% 8.5% 00.0% Note: Data is as reported by servicers for actions completed through February 9, 0. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. An arrangement with the borrower and servicer that does not involve a formal loan modification. Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. 5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. Note: Excludes loans removed from servicing portfolios. 9
Making Home Affordable Appendix A: Non-GSE Participants in HAMP Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). Effective October, 00, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no new Servicer Participation Agreements may be executed. In addition, effective June 5, 00, no new housing programs may be created under TARP. Allstate Mortgage Loans & Investments, Inc. American Home Mortgage Servicing, Inc AMS Servicing, LLC Aurora Loan Services, LLC Bank of America, N.A. Bank United Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage Central Florida Educators Federal Credit Union CitiMortgage, Inc. Citizens st National Bank Community Bank & Trust Company Community Credit Union of Florida CUC Mortgage Corporation DuPage Credit Union Fay Servicing, LLC Fidelity Homestead Savings Bank First Bank First Financial Bank, N.A. Franklin Credit Management Corporation Franklin Savings Fresno County Federal Credit Union Glass City Federal Credit Union GMAC Mortgage, LLC Great Lakes Credit Union Greater Nevada Mortgage Services Green Tree Servicing LLC Hartford Savings Bank Hillsdale County National Bank HomEq Servicing HomeStar Bank & Financial Services Horicon Bank Horizon Bank, NA IBM Southeast Employees' Federal Credit Union IC Federal Credit Union Idaho Housing and Finance Association iserve Residential Lending LLC iserve Servicing Inc. JPMorgan Chase Bank, NA Lake City Bank Lake National Bank Liberty Bank and Trust Co. Los Alamos National Bank Magna Bank Marix Servicing, LLC Midland Mortgage Company Midwest Community Bank Mission Federal Credit Union Mortgage Center, LLC Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union Park View Federal Savings Bank Pathfinder Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage 4 Purdue Employees Federal Credit Union QLending, Inc. Quantum Servicing Corporation Residential Credit Solutions RG Mortgage Corporation RoundPoint Mortgage Servicing Corporation Saxon Mortgage Services, Inc. Schools Financial Credit Union SEFCU Select Portfolio Servicing Servis One Inc., dba BSI Financial Services, Inc. ShoreBank Silver State Schools Credit Union Specialized Loan Servicing, LLC Sterling Savings Bank Suburban Mortgage Company of New Mexico Technology Credit Union The Golden Credit Union U.S. Bank National Association United Bank United Bank Mortgage Corporation Vantium Capital, Inc. Vist Financial Corp. Wealthbridge Mortgage Corp. Wells Fargo Bank, NA 5 Yadkin Valley Bank Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Formerly National City Bank. 5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. 0
Making Home Affordable Appendix A: Participants in Additional Making Home Affordable Programs Second Lien Modification Program (MP) Bank of America, NA Bayview Loan Servicing, LLC CitiMortgage, Inc. Community Credit Union of Florida GMAC Mortgage, LLC Green Tree Servicing LLC iserve Residential Lending, LLC iserve Servicing, Inc. JPMorgan Chase Bank, NA Nationstar Mortgage LLC OneWest Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage Residential Credit Solutions Servis One Inc., dba BSI Financial Services, Inc. Wells Fargo Bank, NA 4 FHA First Lien Program (Treasury FHA-HAMP) Amarillo National Bank American Financial Resources Inc. Aurora Financial Group, Inc. Aurora Loan Services, LLC Banco Popular de Puerto Rico Bank of America, NA Capital International Financial, Inc. CitiMortgage, Inc. CU Mortgage Services, Inc. First Federal Bank of Florida First Mortgage Corporation Franklin Savings Gateway Mortgage Group, LLC GMAC Mortgage, LLC. Green Tree Servicing LLC Guaranty Bank iserve Residential Lending, LLC iserve Servicing, Inc. James B. Nutter & Company JPMorgan Chase Bank,NA M&T Bank Marix Servicing, LLC Marsh Associates, Inc. Midland Mortgage Company Nationstar Mortgage LLC Ocwen Loan Servicing, LLC PennyMac Loan Services, LLC PNC Mortgage RBC Bank (USA) Residential Credit Solutions Saxon Mortgage Services, Inc. Schmidt Mortgage Company Select Portfolio Servicing Servis One Inc., dba BSI Financial Services, Inc. Stockman Bank of Montana Wells Fargo Bank, NA 4 Weststar Mortgage, Inc. FHA Second Lien Program (FHA LP) Bank of America, NA Bayview Loan Servicing, LLC CitiMortgage, Inc. Flagstar Capital Markets Corporation GMAC Mortgage, LLC. Green Tree Servicing LLC JPMorgan Chase Bank, NA Nationstar Mortgage LLC PNC Bank, National Association PNC Mortgage Residential Credit Solutions Saxon Mortgage Services, Inc. Select Portfolio Servicing Wells Fargo Bank, NA 4 Rural Housing Service Modification Program (RD-HAMP) Banco Popular de Puerto Rico Bank of America, N.A. Horicon Bank JPMorgan Chase Bank, NA Magna Bank Marix Servicing, LLC Midland Mortgage Company Nationstar Mortgage LLC Wells Fargo Bank, NA 4 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. Formerly National City Bank. 4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB.