PRODUCT HIGHLIGHTS SHEET PACIFIC REAL OPPORTUNITIES ABSOLUTE RETURN FUND

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Transcription:

PRODUCT HIGHLIGHTS SHEET PACIFIC REAL OPPORTUNITIES ABSOLUTE RETURN FUND RESPONSIBILITY STATEMENT This Product Highlights Sheet has been reviewed and approved by the directors of Pacific Mutual Fund Bhd and they collectively and individually accept full responsibility for the accuracy of the information. Having made all reasonable enquiries, they confirm to the best of their knowledge and belief, there are no false or misleading statements, or omission of other facts which would make any statement in the Product Highlights Sheet false or misleading. STATEMENT OF DISCLAIMER The issuance of Pacific Real Opportunities Absolute Return Fund (Pacific ROAR Fund) and a copy of this Product Highlights Sheet has been lodged with the Securities Commission Malaysia. The lodgement of the Pacific ROAR Fund and this Product Highlights Sheet, should not be taken to indicate that the Securities Commission Malaysia recommends the Pacific ROAR Fund or assumes responsibility for the correctness of any statement made or opinion expressed or report contained in this Product Highlights Sheet. The Securities Commission Malaysia is not liable for any non-disclosure on the part of Pacific Mutual Fund Bhd, which is responsible for the Pacific ROAR Fund and takes no responsibility for the contents of this Product Highlights Sheet. The Securities Commission Malaysia makes no representation on the accuracy or completeness of this Product Highlights Sheet, and expressly disclaims any liability whatsoever arising from, or in reliance upon, the whole or any part of its contents. PRODUCT HIGHLIGHTS SHEET This Product Highlights Sheet only highlights the key features and risks of this unlisted capital market product. Investors are advised to request, read and understand the disclosure documents before deciding to invest. 1. What Is This Product About? BRIEF INFORMATION ON THE PRODUCT Product Type Manager Trustee Unlisted wholesale fund (open-ended) Pacific Mutual Fund Bhd (336059-U) CIMB Commerce Trustee Berhad (313031-A) 2. Who Is This Product Suitable For? PRODUCT SUITABILITY The Fund is suitable for sophisticated investors who are seeking an actively managed portfolio with dynamic asset allocation, seeking access to global markets, seeking capital growth and have a medium to long-term investment horizon. Unit prices and distributions payable, if any, may go down as well as up. The investor may not get back the full amount invested and the principal amount invested may be at risk. PHS PROARF 1016 l Page 1 of 10

3. (a) What Am I Investing In? KEY PRODUCT FEATURES Fund Category Fund Type Base Currency Financial Year End Mixed assets (wholesale) Growth Ringgit Malaysia (MYR) 30 June Distribution Subject to the Manager s discretion, distribution of income will be on an annual basis. Launch Date 21 April 2016 Initial Offer Price RM1.0000 INVESTMENT OBJECTIVE The Fund aims to provide capital growth in the medium to long term by investing in a portfolio of local and foreign investments. INVESTMENT STYLE AND STRATEGY The Fund adopts a tactical style in investing across all asset classes and sectors available globally. In its quest to deliver profits consistently, this unconstrained approach to investing requires understanding the available rewards and the corresponding risks to position the Fund in ways that best take advantage of all existing opportunities. In achieving the Fund s investment objective, the Manager invests the assets of the Fund in the following investments that are available locally and overseas: A. Equity asset class: Equities and equity-related securities. Equity-related securities comprise warrants and rights that are issued in relation to underlying equities in which the Fund can invest. B. Fixed income asset class: Bonds and money market instruments in the domestic market; and Deposits with licensed financial institutions. C. Collective investment schemes (CIS): Where the CIS may be in-house or externally managed funds; and Where the underlying investments may be equity and equity-related securities or bonds and money market instruments (local or foreign). D. Exchange traded funds (ETFs) and long derivatives: These are listed ETFs that track an equity index, a bond index or a commodity index, among others; and Long derivatives such as options and futures. E. Inverse exchange traded funds (inverse ETFs) and short derivatives: Inverse ETFs whose objectives are to perform the reverse of an index tracked; and Short derivatives such as options and futures. F. Alternative investments where the underlying investments include, but are not limited to: Commodities Market and sector indices Currencies Interest rates Volatility Dynamic Asset Allocation The Fund s asset allocation can fluctuate in a broad range depending on expectations of economic and financial market conditions. There may be significant shifts into and out of asset categories via an active asset allocation strategy. The dynamic asset allocation means that there are no restrictions to the Fund s percentage holdings in any one investment category, except for those of inverse ETFs and the absolute notional value of short derivatives, which on aggregate is limited to 50% of NAV. An internal allocation of cash and cash equivalent will be maintained to ensure that the Fund is able to meet redemption requests without jeopardising the Fund s performance. Investment Strategy In pursuing the Fund s investment objective, the Manager will use investment strategies to access various return factors. These factors that include equity based factors, fixed income based factors, currency based factors, commodity based factors and derivative based factors among others, will be uncovered by employing diligent macro and micro research, valuation and security selection processes. The investment strategies may also employ event driven, arbitrage and macro-based strategies. PHS PROARF 1016 l Page 2 of 10

The Fund takes an opportunistic approach to access returns across all available markets, sectors and investment instruments. It may take short positions in derivatives or use inverse ETFs to generate positive returns from an underlying investment that the Manager expects to decline in value. This highly flexible approach allows the Manager to shift allocations based on changing market conditions which may result in investing in a few or multiple markets and sectors to which it is not bound by any limits (except for inverse ETFs and absolute notional value of short derivatives, which in aggregate will not exceed 50% of the Fund s NAV). Derivatives may be used to increase income and returns or as a tool for risk management purposes such as hedging. The Fund may invest in securities and CIS of foreign markets where the regulatory authority is an ordinary or associate member of the IOSCO. Investment Process The Manager evaluates market conditions using top-down analysis, taking into consideration factors such as local and global macroeconomic trends, social political issues, fund flows and sector/industry analyses to determine their potential impact on markets. The insights from these analyses determine the choice of asset classes/investments and desired exposures. The Manager uses bottom-up analysis to identify individual investments within the chosen asset classes/sectors suitable for inclusion in the Fund. Prices of the investments under consideration will be evaluated to ensure the Fund does not overpay for those investments. Please refer below for the criteria used in analysing the securities. From the large number of equities available locally and overseas, the Manager conducts detailed research and applies various filters to identify those investments that are suitable for inclusion as the Fund s holdings. These filters include: Financial strength: Companies with cash flows that enable funding of their business operations or those with sound balance sheets or are in a position to borrow where the borrowings can be serviced. Sustainable competitive advantage: Factors such as having superior management culture, access to natural resources, possessing strong brands or patents. Experienced and capable management team: Such a team would have a medium to long-term track record of growing a business and are expected to continue with the track record. Good corporate governance: Companies that have independent directors and protect the rights of minority shareholders. In analysing fixed income securities, the following factors determine investment selection for the Fund: Credit quality: Selection of bonds focuses on business and financial risk at the issuer level. For inclusion in the Fund, the local bond issue must have at least a long-term RAM rating of A2 and minimum short-term RAM rating of P2 or their equivalents. Yield spread analysis: Yield spread is the difference in the rate of return between bonds usually of different credit quality. By tracking how particular patterns vary over time, the spread analysis provides an indication of the relative pricing of bonds. Liquidity and marketability of bonds: Liquidity and maturity profiling allows the Manager to determine the extent of liquidity risk and its commensurate returns. Liquidity risk is greater for thinly traded securities such as lower rated bonds, bonds that were part of a small issue or those sold by an infrequent issuer. Analysis of bond issues: The analysis is to identify specific/unique risk with regards to the structure of bonds by analysing bond agreements, terms and conditions of a bond issue and asset collateral (assets used in backing a bond issue). For ETFs, consideration is given to how well an ETF s performance mirror the index performance that it attempts to replicate. Fees charged by the ETF and liquidity are also taken into consideration. Invested CIS may be in-house managed funds. Otherwise, the performance track record, the credentials of the manager of the CIS and its investment team, liquidity and fees charged are factors to be considered before investing. Investment Strategy For Inverse ETFs From the extensive top-down and bottom-up analyses conducted (as described in the equity and fixed income segments above), the Manager would have identified markets or sectors that are overvalued and not suitable for inclusion as part of the equity or fixed income segment of the Fund. Where these markets or sectors are expected to decline in price, the Manager may look at purchasing inverse ETFs to generate returns for the Fund. An inverse ETF is a listed security that has the objective of tracking the daily performance of an index but whose performance is the opposite of the return of the index tracked. For example, if an inverse ETF tracks the S&P 500 Index, a 1% daily decline in the said index would see the inverse ETF gain by 1% (before any fees). The Fund may invest in inverse ETFs which track equity or fixed income indices. The investment period in an inverse ETF will be for the short term and holdings closely monitored with a view to exit should there be expectations of rebounds in the relevant indices/index tracked. PHS PROARF 1016 l Page 3 of 10

In the selection of inverse ETFs, the Manager will take the following factors into consideration: Track record: Analysis will be made of how well an inverse ETF has met its objective, with an emphasis on the daily performance track record. Liquidity: An inverse ETF must be liquid, which will enable easy disposal by the Fund without adverse impact on market price when it no longer meet the Fund s objective. Manager of the inverse ETFs: An inverse ETF must be managed by a credible financial institution with at least three years of experience in managing inverse ETF. No leveraged inverse ETF: An inverse ETF generally attempts to replicate the return of the index tracked by -1X the return of the index. A leveraged inverse ETF has the objective to return multiples of the index, for example -2X and -3X. The Fund will not invest in leveraged inverse ETFs. Performance Benchmark Maybank 12-Month Fixed Deposit Rate + 2.50% 3. (b) Who Am I Investing With? Manager Trustee Trustee s Delegate Auditors Tax Advisers Pacific Mutual Fund Bhd (336059-U) CIMB Commerce Trustee Berhad (313031-A) CIMB Bank Berhad (13491-P) Ernst & Young 4. What Are The Possible Outcomes Of My Investment? Ernst & Young Tax Consultants Sdn Bhd (179793-K) The quantum of potential returns of the Fund would depend on the Fund s asset allocation decisions and performance of the underlying investments of the Fund. This is a non-guaranteed Fund and the investor may not get back the full amount invested and the principal amount invested may be at risk. Returns are also not fixed or guaranteed. KEY RISKS 5. What Are The Key Risks Associated With This Product? The following are the risks associated with the Fund: Timing of asset allocation, country and sector allocation risk This is the risk that given prevailing economic and financial market conditions, the Manager of the Fund makes inappropriate asset allocation decisions between various asset categories, country and sector positions, potentially resulting in lower returns to the Fund. To mitigate such risk, the Manager conducts detailed fundamental macro research and analysis on financial market trends and keeps regular updates on them. Factors such as economic and political conditions, interest rate environment, valuations of markets, liquidity and investor sentiment are taken into account before making asset allocation decisions or changes. Inverse ETF risk The following are key risks of investing in inverse ETFs: Counterparty risk: The manager of an inverse ETF will employ various types of derivatives to replicate the inverse of an index return. An inverse ETF involves a legal contract with a counterparty (a financial institution) to pay the inverse ETF if the market declines and vice versa. The risk is the possibility of a financial institution not honouring the contract, although this is rare in normal economic and market conditions. The counterparty risk inherent in inverse ETFs will be mitigated by selecting inverse ETFs managed by financial companies/institutions with at least three (3) years of experience in managing inverse ETFs and managing inverse ETFs in volatile and falling markets would be a positive factor. The Manager will also use inverse ETFs as shortterm tactical trading instruments where the investment period of inverse ETFs will be for the short term and holdings closely monitored with a view to exit should there be expectations of rebounds in the relevant indices/index tracked. PHS PROARF 1016 l Page 4 of 10

Returns expectations risk: Inverse ETFs perform to expectations (or may exceed them) if markets are trending continuously downwards. However, in volatile markets with both up and down movements, they will not generate the expected potential returns due to reverse (daily) compounding. Due to this effect, the Manager may have a correct view of a falling market but generate gross returns less than the overall fall in the market. For example: Market % Movement Value Inverse ETF % Movement Value Day 0 0 100.00 Day 0 0 100.00 Day 1-3 97.00 Day 1 3 103.00 Day 2-3 94.09 Day 2 3 106.09 Day 3 3 96.91 Day 3-3 102.91 Day 4-3 94.01 Day 4 3 105.99 Day 5 3 96.83 Day 5-3 102.81 Day 6-3 93.92 Day 6 3 105.90 Day 7 3 96.74 Day 7-3 102.72 Overall Return: -3.26 Overall Return: +2.72 Days 1-7 Days 1-7 Before factoring in fees, an inverse ETF has due to market volatility generated a return of only +2.72% versus a fall of 3.26% in the index tracked, where the expectation was the return should have been close to +3.26%. Capital loss risk (even where the declining trend is correctly identified): In extremely volatile markets, even where the Manager has correctly identified a fall in the market, inverse ETFs may still generate losses. For example, the market/index experiences large consecutive declines but experiences a significant rebound from the lows (but still an overall large decline): Market % Movement Value Inverse ETF % Movement Value Day 0 0 100.00 Day 0 0 100.00 Day 1-5 95.00 Day 1 5 105.00 Day 2-10 85.50 Day 2 10 115.50 Day 3-5 81.23 Day 3 +5 121.28 Day 4-10 73.10 Day 4 10 133.34 Day 5 +30 95.03 Day 5-30 93.34 Overall Return: -4.97 Overall Return: -6.66 Days 1-5 Days 1-5 In the above example, the market has declined by 4.97% and an inverse ETF tracking the index would be expected to generate +4.97% return, instead, the return was a loss of -6.66%. This is again the effects of reverse (daily) compounding. PHS PROARF 1016 l Page 5 of 10

Country and/or foreign securities risk This risk refers to the risks of investing in foreign markets. Emerging markets may have relatively underdeveloped capital markets, less stringent regulatory and disclosure standards, concentration in only a few industries, greater adverse political, social and economic risks and general lack of liquidity of securities. The risk of expropriation, nationalisation, exchange control restrictions, confiscatory taxation and limitations on the use or removal of funds also exist in emerging markets. Emerging markets may also have less developed procedures for custody, settlement, clearing and registration of securities transactions. Developed markets while not possessing similar levels of risks as emerging markets, may experience risks such as: changes in economic fundamentals, social and political stability; monetary policy and currency fluctuations. This risk may be mitigated by conducting thorough research on the respective markets, their regulatory framework, economics, politics and social conditions as well as minimising or omitting investments in markets that are economically or politically unstable or lack a regulatory financial framework and adequate investor protection legislation. Market risk This risk refers to the possibility that an investment will lose value because of a general decline in financial markets caused by economic, political, social and/or other factors. This will result in a decline in the Fund s NAV. To mitigate this risk, the Manager of the Fund analyses and reviews economic, political and social conditions and keeps alert for situations which may adversely impact the value of investments of the Fund. Where necessary, allocations in affected investments will be disposed of (shifting to safer assets such as money market instruments and deposits) to reduce any losses to the Fund. Where appropriate, the Manager of the Fund will employ inverse ETFs to profit from such falling markets and/or use derivatives to position against capital losses. Currency risk As the investments of the Fund are denominated in currencies other than Malaysian Ringgit ( Ringgit ), any fluctuations in the exchange rate between the Ringgit and the currencies in which the investments are denominated may have an impact on the value of these investments. If the currencies in which the investments are denominated depreciate against the Ringgit, this will have an adverse effect on the NAV of the Fund (on the reverse, if the foreign currencies appreciate against the Ringgit, the Fund s NAV may increase). Any of such gains or losses arising from fluctuations in exchange rates may decrease or increase returns on investment in the Fund. This risk may be mitigated by reducing exposure to investments denominated in a currency that is expected to decline versus the Ringgit. ETF risk Exchange traded funds ( ETFs ) are collective investment schemes designed to track a particular index or portfolio of securities. The following are the key risks of investing in ETFs: Tracking error An ETF is in general, designed to track or replicate the performance of a particular index. However, exact replication may not be possible owing to factors such as: i) fees and expenses of the ETF; ii) foreign exchange movements; iii) the ETF may not have been constructed to be exactly the same as the index, thus resulting in differences between the weighting of securities in the index and the ETF. This is due to the fact that certain securities in the index may have been omitted from the ETF s holdings or securities not in the index may be included in the ETF. Consequently, there is some divergence between the return of the ETF and the index; and iv) corporate actions such as rights issues. ETFs trading at a premium or discount ETFs are traded on both a primary (not a publicly traded market and only via participating dealers) and secondary market (generally on a stock exchange). While the NAV of an ETF is a key factor influencing the price of the ETF, it is also determined by the investors supply and demand on the secondary market. Thus, an ETF may be traded on the secondary market at a price that is a discount or a premium to the net asset value (NAV) of the ETF portfolio. This discrepancy may be accentuated in uncertain or volatile financial/economic conditions. The ETF tracking error risk is mitigated by the unit trust fund manager by selecting ETFs which have a lower tracking error to reduce the possibility of larger divergence of returns versus the index tracked. The criteria used in determining ETFs with lower tracking error are the expense ratios of the ETFs and the extent to which an ETF tracks its index. The second risk is reduced by focusing on ETFs that generally trade at narrower premiums or discounts to the NAV to ensure that no excessive premiums are paid upon purchase and the ETFs are not sold at significant discounts upon exit. Liquidity risk Liquidity risk refers to the ease of liquidating an investment depending on the asset s volume traded in the market. If the Fund holds investments that are illiquid or are difficult to dispose of, the value of the Fund will be negatively affected when it has to sell such investments at unfavourable prices. The Fund will invest in investments that are highly liquid (easily bought and sold in the market) and this allows the Fund to meet sizeable redemptions without jeopardising returns. Company specific risk This risk refers to the individual risk of the respective companies issuing securities. This risk could be a result of changes to the business performance of the company, consumer tastes and demand, lawsuits, competitive operating environment and management practices. Developments in a particular company which the Fund has invested in would result in fluctuations in the security price of that company and thus the value of the Fund's investments. This risk is mitigated by diversification in a portfolio comprised of securities of many companies. In addition, this risk may occur when an investee company's business or fundamentals deteriorate or if there is a change in management policy resulting in a downward revision or even removal of the company's dividend policy. Such events may result in an overall decrease in dividend income received by the Fund and possible capital loss due to a drop in the security price of a company that cuts or omits its dividend payments. This risk may be mitigated by investing mainly in companies with a consistent historical record of paying dividends, strong cash flow, or operating in fairly stable industries. PHS PROARF 1016 l Page 6 of 10

Interest rate risk Interest rate risk refers to the impact of interest rate changes on the valuation of fixed income investments. When interest rates rise, prices of the fixed income investments generally decline and this may lower the market value of the Fund s investments. The reverse may apply when interest rates fall. This risk will be mitigated by managing the duration structure of the Fund s fixed income investments. Credit risk Credit risk relates to the creditworthiness of the issuers of fixed income instruments and their expected ability to make timely payment of profits and/or principal. Any adverse situations faced by an issuer may impact the value as well as liquidity of fixed income instruments issued. In the case of fixed income instruments assigned a rating by a credit rating agency, this may lead to a lowering of the credit rating of the instrument. Derivatives risk Risks arising from derivatives in the form of price risk of potential losses from the changes in the value of the underlying asset and/or default risk resulting from counterparties not delivering on their obligations. Warrants and options risk Warrants and options are a leveraged form of investment. A movement in the prices of the equity securities of the warrants and options will generally result in a larger movement in the prices of the warrants and options themselves, that is, higher volatility. The geared effect implies substantial outperformance when the prices of equity securities rise. Conversely, in a falling market, warrants and options can lose a substantial amount of their values, far more than equity securities. Warrants and options have a limited life and will depreciate in value as they approach their maturity date. If a warrant s exercise price is above the share price at any time during its remaining subscription period, the warrant is effectively out of the money. The higher the exercise price is above the reference share price, the lower is the warrant s value. Warrants that are not exercised at maturity become worthless. Warrants and options do not participate in dividends or cash flows that accrue from the underlying equity securities. This risk may be mitigated by conducting extensive fundamental analysis of the warrants equity securities to ensure their viability as an investment for a fund. The percentage allocation of warrants held by the Fund will generally mirror the allocation of the equity securities, that is, higher when there is an anticipated market rise and vice versa. Privately negotiated OTC options that are not traded on an exchange or through a broker, are subject to the credit or counterparty risk of the issuer of the option. The risk level will be dependent on the financial standing and creditworthiness of the party issuing the options and their ability to fulfil the terms of the options contract. Thus, any default by the issuer will have an adverse impact on the Fund s NAV. To mitigate this risk, only OTC options offered by issuers such as financial institutions with at least a credit rating of AA by RAM Rating Services Berhad or A by Standard & Poor s or their equivalent by any other recognised rating agency will be considered. Should the counterparty s credit rating fall below the minimum as stated subsequent to entering into an OTC option, all option positions with the counterparty will be unwound within three months of the credit rating downgrade, subject to the unwinding of the position being in the best interests of the Fund. Futures risk As futures are conducted on an initial margin basis, a relatively small price movement in a futures contract may result in an immediate and substantial loss (or gain) for the Fund. Adverse price movements can create additional losses over and above the initial futures contract costs. Futures contracts can play a part in reducing the risk of the Fund's investment portfolio by providing a hedge against shorter-term volatility of financial markets. However, futures carry certain additional risks which if not properly managed can result in significant losses or underperformance. These include: Futures liquidity risk This category of risk includes: - Risk that fair price or firm bid cannot be obtained from a market counterpart; - Risk that funds are unable to unwind illiquid positions; and - Market price stability affecting funds' ability to meet margin payments. Gearing risk Futures contracts may involve a high degree of "gearing" or "leverage". This means that a small movement in the price of the underlying asset may have a very large magnifying effect in the price of the futures contracts, in both an upward or a downward direction. Mismatch risk Risk that arises when the terms of underlying investments and the instrument used to hedge its risks do not match. Such mismatches could be due to: - Mismatch of derivative parcel size (or multiples of this) versus actual physical portion. - Mismatch of maturity, e.g. 3-month Kuala Lumpur Interbank Offer Rate (KLIBOR) interest rates futures contract versus 1-year bond holding. - Mismatch of component constituting an index, e.g. FTSE Bursa Malaysia KLCI Index (FBM KLCI) versus actual equity portfolio of the fund. The investment manager exercises diligence in minimising the above risks to the Fund. However, it is not always possible to cover all investment risks in spite of best efforts as financial markets can be highly unpredictable. Investors are encouraged to consult their advisers such as financial/tax consultants, lawyers or bankers for a further understanding of these risks. PHS PROARF 1016 l Page 7 of 10

FEES AND CHARGES 6. What Are The Fees And Charges Involved? Sales Charge Annual Management Fee Annual Trustee Fee Redemption Charge Switching Fee Transfer Fee 5.50% of the Fund s NAV per unit 1.75% p.a. of the NAV of the Fund The annual management fee is payable on a monthly basis. 0.06% p.a. of the NAV of the Fund calculated and accrued on a daily basis (excluding foreign custodian fees and charges). The annual trustee fee is payable on a monthly basis. There is no redemption charge imposed on unitholders of the Fund. There is no switching facility available for the Fund. There is no transfer fee imposed on unitholders of the Fund. Despite the maximum fees and charges permitted by the deed, all current fees and charges are as disclosed above. All fees and charges quoted are subject to any applicable taxes (including but not limited to GST) and/or duties as may be imposed by the government or other authorities from time to time. 7. How Often Are Valuations Available? VALUATIONS AND EXITING FROM INVESTMENT This is a Fund with foreign investment exposure. The valuation of NAV of the Fund will be conducted on each business day after the close of the respective foreign stock exchanges on the same calendar day. Due to the different time zone of the foreign stock exchanges, the valuation point will be extended to 5.00 p.m. on the following business day. The daily unit price of the Fund will be published on the next business day after the valuation (T+2). Fund prices will be published on Pacific Mutual s website at www.pacificmutual.com.my. 8. How Can I Exit From This Investment And What Are The Risks And Costs Involved? Investors can exit from the investment by completing the transaction form. The duly completed and accepted original transaction form must reach Pacific Mutual s head office or its branches by 4.00 p.m. on any business day. Pacific Mutual will repurchase units at the Fund s NAV per unit calculated at the end of that business day. The investor will receive the prevailing price per unit. Transaction forms received after 4.00 p.m. will be treated as having been received on the next business day. Payments will be made to investors within 10 days (from the business day the redemption request is accepted). CONTACT INFORMATION 9. Who Should I Contact For Further Information Or To Lodge A Complaint? Contact Details Of The Manager Head Office Branches Agency Offices And Institutional Unit Trust Advisers Pacific Mutual Fund Bhd (336059-U) 1001, Level 10, Uptown 1, No. 1 Jalan SS21/58, Damansara Uptown, 47400 Petaling Jaya, Selangor Tel: 03-7725 9877 Fax: 03-7725 9860 E-mail: customercare@pacificmutual.com.my Website: www.pacificmutual.com.my Pulau Pinang Tel: 04-644 7979 Fax: 04-644 1112 E-mail: penang@pacificmutual.com.my Perak Tel: 05-242 4322 Fax: 05-242 4323 E-mail: ipoh@pacificmutual.com.my Melaka Tel: 06-282 8788 Fax: 06-286 8788 E-mail: melaka@pacificmutual.com.my Johor Tel: 07-335 2098 Fax: 07-335 2099 E-mail: jb@pacificmutual.com.my Sarawak Tel: 085-428 055 Fax: 085-438 055 E-mail: miri@pacificmutual.com.my Tel: 082-233 933 Fax: 082-422 733 E-mail: kuching@pacificmutual.com.my Sabah Tel: 088-251 088 Fax: 088-251 059 E-mail: kk@pacificmutual.com.my For more details on the list of agency offices and appointed Institutional Unit Trust Advisers, please contact the Manager. PHS PROARF 1016 l Page 8 of 10

Please specify the nature of the complaint and the person(s) involved stating the date, time and place of occurrence. (i) For internal dispute resolution, you may contact: Pacific Mutual Fund Bhd Customer Care Hotline: 03-7726 6332 (ii) If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industries Dispute Resolution Corporation (SIDREC): (a) via phone to : 03-2282 2280 (b) via fax to : 03-2282 3855 (c) via e-mail to : info@sidrec.com.my (d) via letter to : Securities Industry Dispute Resolution Center (SIDREC) Unit A-9-1, Level 9, Tower A, Menara UOA Bangsar, No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur (iii) You can also direct your complaint to the Securities Commission Malaysia even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the Securities Commission Malaysia s Investor Affairs & Complaints Department: (a) via phone to the Aduan Hotline at : 03-6204 8999 (b) via fax to : 03-6204 8991 (c) via e-mail to : aduan@seccom.com.my (d) via online complaint form available at www.sc.com.my (e) via letter to : Investor Affairs & Complaints Department Securities Commission Malaysia No. 3 Persiaran Bukit Kiara, Bukit Kiara 50490 Kuala Lumpur business day(s) A day on which the Bursa Malaysia is open for trading. Fund / Pacific ROAR Fund Pacific Real Opportunities Absolute Return Fund APPENDIX: GLOSSARY GST Tax levied on goods and services pursuant to the Goods and Services Tax Act 2014. IOSCO International Organization of Securities Commissions NAV Net asset value (NAV) of the Fund is the total value of the Fund s assets minus its liabilities at a valuation point. In computing the annual management fee and annual trustee fee, the NAV of the Fund should include the management fee and the trustee fee for the relevant day. NAV per unit NAV per unit of the Fund is the NAV divided by the total number of units in circulation, at a particular valuation point. short derivative A derivative is a financial contract between a seller and a buyer, where the value of such a contract is derived from the price of an underlying asset. Derivatives have no value in and of themselves their value is based on the expected future price movements of their underlying asset. Examples of derivatives are futures, options and swaps. A short derivative is the purchase of a contract which results in an increase in value of the contract as the price of underlying asset falls. Conversely, the value of the contract will fall if the price of the underlying asset rises. PHS PROARF 1016 l Page 9 of 10

sophisticated investors Accredited investors 1. a unit trust scheme, prescribed investment scheme or private retirement scheme; 2. a holder of a Capital Markets Services License; 3. an executive director or a chief executive officer of a holder of a Capital Markets Services License; 4. a closed end fund approved by the Securities Commission; 5. a bank licensee or insurance licensee as defined under the Labuan Financial Services and Securities Act 2010; 6. a licensed institution as defined in the Financial Services Act 2013; 7. an insurance company registered under the Financial Services Act 2013; or 8. Bank Negara Malaysia. High net worth entities 1. a company that is registered as a trust company under the Trust Companies Act 1949 which has assets under management exceeding RM10 million or its equivalent in foreign currencies; 2. a corporation that is a public company under the Companies Act 1965 which is approved by the Securities Commission to be a trustee under the CMSA and has assets under management exceeding RM10 million or its equivalent in foreign currencies; 3. a corporation with total net assets exceeding RM10 million or its equivalent in foreign currencies based on the last audited accounts; 4. a partnership with total net assets exceeding RM10 million or its equivalent in foreign currencies; 5. a statutory body established by an Act of Parliament or an enactment of any State; or 6. a pension fund approved by the Director General of Inland Revenue under section 150 of the Income Tax Act 1967. High net worth individual 1. an individual a. whose total net personal assets, or total net joint assets with his or her spouse, exceeds RM3 million or its equivalent in foreign currencies, excluding the value of the individual s primary residence; b. who has a gross annual income exceeding RM300,000 or its equivalent in foreign currencies per annum in the preceding 12 months; or c. who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or its equivalent in foreign currencies per annum in the preceding 12 months. unitholder(s) The person for the time being who is registered pursuant to the deed as a holder of units, including a jointholder. PHS PROARF 1016 l Page 10 of 10