MEDICARE PATIENT INTAKE INFORMATION Today s : Assigned Claims: Yes No PATIENT INFORMATION Beneficiaries Last Name: First: Middle: Marital Status: Sex: M F Single Mar Div Sep Wid Bene. Weight: Bene. Height: Birth : Social Security: Permanent Phone : Emergency Contact: Relationship: Phone: Current Place of Residence (i.e. Patient Home, LTC, SNF, w/family, etc): Permanent Address: City: State: Zip: INSURANCE INFORMATION Patient s Relationship to Subscriber: Self Spouse Child Other Primary Insurance: Insurance Number: Secondary Insurance: Insurance Number: Is beneficiary enrolled in a Medicare HMO/ PPO program? Yes No Is the current condition related to unemployment, auto, or other accident? Yes No Diagnosis: Treating Physician: PHYSICIAN INFORMATION ICD-10 Code: UPIN/NPI: Address: Equipment Prescribed: EQUIPMENT INFORMATION Phone: Manufacturer: Model #: Serial #: Purchase : Has beneficiary ever received the same or similar supplies/equipment? Yes No If yes, what: SETUP AND DELIVERY INFORMATION DMEPOS Product Delivery Occurred at: Pharmacy Counter Residential Care Setting Beneficiary/Caregiver Home DMEPOS Product Setup Required: Sizing Programming Battery Insertion Assembly Other: (check all that apply) Setup completed according to Manufacturer s/prescribing Physician s Guidelines If DMEPOS product is to be delivered: Delivery : Delivery Time: *Delivery time must be most convenient for Beneficiary/Caregiver. Please assure delivery within a two-hour time frame of the request. Delivery Address: X Patient/Guardian signature
HOME ASSESSMENT Nebulizer: Does the beneficiary have appropriate 3 prong outlet to accommodate the nebulizer? Yes No N/A Mobility Equipment: Can the beneficiary safely enter and maneuver in their home with the prescribed equipment? Yes No N/A TRAINING AND EDUCATION INFORMATION Beneficiary/Caregiver trained on the proper use, care, maintenance, and storage of DMEPOS Product Beneficiary/Caregiver aware of all available accessories Beneficiary/Caregiver alerted to potential risks or hazards associated with DMEPOS Product Beneficiary/Caregiver understands the setup and the Prescribing Physician s directions Beneficiary/Caregiver aware of Manufacturer and Pharmacy Customer Service options Beneficiary/Caregiver asked if they have any questions or concerns (specify): Is follow up needed to answer Beneficiary/Caregiver s questions or concerns? No Yes Delivery/Setup Completed by: Name Signature IT IS OUR COMPANY POLICY TO ABIDE BY MANUFACTURER WARRANTIES. IF YOU HAVE ANY PROBLEMS WITH THE PROVIDED EQUIPMENT PER THE MANUFACTURER WARRANTY, YOU MAY BRING THE EQUIPMENT IN TO US TO HANDLE, OR YOU MAY CONTACT THE COMPANY DIRECTLY. I ACKNOWLEDGE THAT I HAVE RECEIVED THE DMEPOS PRODUCT(S), COMPLETE INSTRUCTIONS ON THE USE, CARE, AND MAINTENANCE OF, AND FULL DOCUMENTATION FOR THE DMEPOS PRODUCT(S) LISTED ABOVE. I CERTIFY THAT ALL INFORMATION I HAVE PROVIDED IS CORRECT AND TRUE TO THE BEST OF MY KNOWLEDGE. ASSIGNMENT OF BENEFITS I assign the right and responsibility to Seashore Discount Drug, Inc. to bill on my behalf, and accept payment for Medicare DMEPOS products and services provided to me, the Beneficiary. I understand that I am responsible to pay any deductible amount applied to the claims and the coinsurance, which is 20 percent of the allowable or approved charge for a product or service. I permit Seashore Discount Drug, Inc. to release and collect my health information, and other information, as required (and as permitted by the HIPAA Regulations) from my health care providers and Medicare to receive payment from Medicare. I understand that this form will be maintained and made available to Medicare or its representatives. X Patient/Guardian signature AFFIRMATION OF PRIVACY PRACTICES Affirmation of having read the Notice of Privacy Practices (the Health Insurance Portability and Accountability Act (HIPAA): Please sign this affidavit after having read or been given the opportunity to read the Seashore Drug Notice of Privacy Practices. I state that I have been presented with a copy of the Seashore Discount Drug, Inc. Notice of Privacy Practices, and have been offered a paper copy of this notice. I, _, affirm that I have read the Seashore Drug Notice of Privacy Practices on this date: I am willing to share my medical information with the following person(s): X Patient/Guardian signature
PATIENT BILL OF RIGHTS AND RESPONSIBILITIES To ensure the finest care possible, as a patient receiving Durable Medical Equipment (DME) and our Pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care. PATIENT RIGHTS To select those who provide you with DME and Pharmacy services To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap To be treated with friendliness, courtesy and respect by each and every individual representing our Pharmacy, who provided treatment or services for you and be free from neglect or abuse, be it physical or mental To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services To express concerns, grievances, or recommend modifications to your DME and Pharmacy services, without fear of discrimination or reprisal To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our Pharmacy s policies, procedures and charges To request and receive data regarding treatment, services, or costs thereof, privately and with confidentially To be given information as it relates to the uses and disclosure of your plan of care To have your plan of care remain private and confidential, except as required and permitted by law Patient Responsibilities To provide accurate and complete information regarding your past and present medical history To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments To participate in the development and updating of a plan of care To communicate whether you clearly comprehend the course of treatment and plan of care To comply with the plan of care and clinical instructions To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services To respect the rights of Pharmacy personnel To notify your Physician and the Pharmacy with any potential side effects and/or complications
CMS MEDICARE DURABLE MEDICAL EQUIPMENT, PROSTHETICS, ORTHOTICS, AND SUPPLIES (DMEPOS) SUPPLER STANDARDS Note: This is an abbreviated version of the supplier standards every Medicare DMEPOS supplier must meet in order to obtain and retain their billing privileges. These standards, in their entirety, are listed in 42 C.F.R. 424.57(c). 1. A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements and cannot contract with an individual or entity to provide licensed services. 2. A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days. 3. An authorized individual (one whose signature is binding) must sign the application for billing privileges. 4. A supplier must fill orders from its own inventory, or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs, or from any other Federal procurement or non-procurement programs. 5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment. 6. A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable State law, and repair or replace free of charge Medicare covered items that are under warranty. 7. A supplier must maintain a physical facility on an appropriate site. This standard requires that the location is accessible to the public and staffed during posted hours of business. The location must be at least 200 square feet and contain space for storing records. 8. A supplier must permit CMS, or its agents to conduct on-site inspections to ascertain the supplier s compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hours, and must maintain a visible sign and posted hours of operation. 9. A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance. The exclusive use of a beeper, answering machine, answering service or cell phone during posted business hours is prohibited. 10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier s place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations. 11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from contacting a Medicare beneficiary based on a physician s oral order unless an exception applies. 12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery. 13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain documentation of such contacts. 14. A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicarecovered items it has rented to beneficiaries. 15. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries. 16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item. 17. A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier. 18. A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow another entity to use its Medicare billing number. 19. A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility. 20. Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it. 21. A supplier must agree to furnish CMS any information required by the Medicare statute and implementing regulations. 22. All suppliers must be accredited by a CMS-approved accreditation organization in order to receive and retain a supplier billing number. The accreditation must indicate the specific products and services, for which the supplier is accredited in order for the supplier to receive payment of those specific products and services (except for certain exempt pharmaceuticals). Implementation - October 1, 2009 23. All suppliers must notify their accreditation organization when a new DMEPOS location is opened. 24. All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards and be separately accredited in order to bill Medicare. 25. All suppliers must disclose upon enrollment all products and services, including the addition of new product lines for which they are seeking accreditation. 26. Must meet the surety bond requirements specified in 42 C.F.R. 424.57(c). Implementation date- May 4, 2009 27. A supplier must obtain oxygen from a state- licensed oxygen supplier. 28. A supplier must maintain ordering and referring documentation consistent with provisions found in 42 C.F.R. 424.516(f). 29. DMEPOS suppliers are prohibited from sharing a practice location with certain other Medicare providers and suppliers. 30. DMEPOS suppliers must remain open to the public for a minimum of 30 hours per week with certain exceptions.
Purpose Effective 6/22/17 This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. Seashore Drug, Inc. is required by law to maintain the privacy of Protected Health Information (PHI), to provide individuals with notice of its legal duties and privacy practices with respect to PHI, and to notify affected individuals following a breach of unsecured PHI. Seashore Drug, Inc. believes that the information we gather about you is of a very private nature and we are dedicated to keeping this information confidential. The records we create in providing you with care are by law kept confidential. We are also required to inform you of our policies concerning the use and storage of Seashore personal health information. Seashore Drug, Inc. maintains the right to update our Privacy Notice. Your personal health information will always be maintained by our current policies designated in our current Privacy Notice and we must follow the privacy practices described in this Notice. Seashore Drug, Inc. retains the right to change its privacy practices described in this Notice at any time. A current copy of our Privacy Notice is prominently displayed in the pharmacy waiting area. If you have any comments or questions about our Privacy Notice you may call Delores Watson at (910) 762-6278 Privacy Policy The following describes the manner in which we will use and disclose your personal health information. Except for the purposes listed below, we will use and disclose your health information only with your written permission. You may revoke permission at any time by writing to our privacy officer. We also will not disclose your PHI for marketing purposes, nor will we make any disclosures that constitute a sale of your PHI. We will disclose health information when required to do so by federal, state or local law. Services: We may collect and share appropriate information about you to document the medical necessity of the equipment, supplies or services we are providing. Examples include diagnosis, prescription, referral and physician or health care provider information. Payment: We may share appropriate information about you to bill and collect payment for the health care we provide, including insurance companies and third parties, which includes family members or other financially responsible parties of which you have informed us. Examples include insurance coverage and eligibility verification. We may also release appropriate information about you to family or friends that are helping you with financial responsibilities incurred while receiving equipment, supplies or services from us. Business operations: We may use and disclose information to monitor and operate our business. Examples include satisfaction surveys, health care outcomes and utilization reporting, accreditation bodies, reports provided to any federal, state or local authority (as required by law), or to remind you of equipment, supplies or service needs. Legal requirements: We may use and disclose information about you to respond to a court or legal authoritative body that legally requests information about you. Examples include providing documents for legal subpoenas or discovery proceedings and having our staff testify about the care and services we have provided. Workers Compensation: We may release health information for workers compensation or similar programs. Business Associates: We may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract. Public health: We may disclose your health information to public health or legal authorities responsible for preventing or controlling disease, injury or disability. Data breach notification: We may use or disclose your PHI to provide legally required notices of unauthorized access to or disclosure of your health information. Your Rights Inspect and copy: You have a right to inspect and copy health information that may be used to make decisions about your care or payment for your care. This includes medical and billing records. To inspect and copy this health information, you must make your request, in writing, to Delores Watson. We have up to 30 days to make your protected health information available to you and we may charge you a reasonable fee for the costs of copying, mailing or other supplies associated with your request. We may not charge you a fee if you need the information for a claim for benefits under the Social Security Act or any other state of federal needs-based benefit program. We may deny your request in certain limited circumstances. If we do deny your request, you have the right to have the denial reviewed by a licensed healthcare professional who was not directly involved in the denial of your request, and we will comply with the outcome of the review. Electronic Copy of Electronic Medical Records: If your PHI is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity. We will make every effort to provide access to your PHI in the form or format you request, if it is readily producible in such form or format. If the PHI is not readily producible in the form or format you request your record will be provided in either our standard electronic format or if you do not want this form or format, a readable hard copy form. We may charge you a reasonable, cost-based fee for the labor associated with transmitting the electronic medical record. Breach notification: You have the right to be notified upon a breach of any of your unsecured PHI. Amendments: If you feel that Seashore Drug, Inc. has incorrect or incomplete information, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for our office. To request an amendment, you must make your request, in writing, to Delores Watson. Accounting of disclosures: You have the right to request a list of certain disclosures we made of health information for purposes other than services, payment and health care operations or for which you provided written authorization. To request an accounting of disclosures, you must make your request, in writing, to Delores Watson. Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose for treatment, payment, or health care operations. You also have the right to request a limit on the health information we disclose to someone involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not share information about a particular diagnosis or treatment with your spouse. To request a restriction, you must make your request, in writing, to Delores Watson. We are not required to agree to your request unless you are asking us to restrict the use and disclosure of your protected health information to a health plan for payment or health care operation purposes and such information you wish to restrict pertains solely to a health care item or service for which you have paid us out-ofpocket in full. If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment. Out-of-Pocket-Payments: If you paid out-of-pocket (or in other words, you have requested that we not bill your health plan) in full for a specific item or service, you have the right to ask that your protected health information with respect to that item or service not be disclosed to a health plan for purposes of payment or health care operations, and we will honor that request. Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. To request confidential communications, you must make your request, in writing, to Delores Watson. Your request must specify how or where you wish to be contacted. We will accommodate reasonable requests. Paper Copy of This Notice: You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. Complaints If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. To file a complaint with our office, contact Delores Watson. All complaints must be made in writing. You will not be penalized for filing a complaint. Complaints may be filed with us at the address below: Seashore Discount Drug, Inc. Attn: Amy Watson 2059 Carolina Beach Road Wilmington, NC 28401 I acknowledge receipt of this Notice of Information Practices X Patient Signature (or Patient Representative) X
MASTER LIST: BENEFICIARY DOCUMENTATION RECEIPT DMEPOS (Product Name & Manufacturer): Documentation provided (check all that apply): CMS DMEPOS Supplier Standards * New Beneficiary Only Copy of the Assignment of Benefits Form * New Beneficiary Only Patient Bill of Rights * New Beneficiary Only Notice of Privacy Practices * New Beneficiary Only Information on Equipment Features Warranty Home Assessment Instruction Manual DMEPOS Product Setup and Delivery Information Receipt of Beneficiary Charges (Deductible and Co-Payment Amount) Beneficiary Satisfaction Survey of DMEPOS Products and/or Services Form Copy of the Advance Beneficiary Notice (ABN), if applicable I acknowledge that I have received the documentation as indicated above. X Patient/Guardian signature Pharmacy personnel signature
BENEFICIARY SATISFACTION SURVEY (DMEPOS Products/Services) In an effort to continuously monitor and maintain the highest degree of customer satisfaction and service you receive from our Pharmacy, please complete this survey and return to the address listed below. We highly value your opinion! Beneficiary Name (optional) DMEPOS Product/Service Received Please rate your degree of satisfaction on a scale of 1 5. 1 indicating Complete Dissatisfaction and 5 indicating Complete Satisfaction (Circle your Score; If Not Applicable, Circle NA ) 1. Customer Service: Pharmacist 1 2 3 4 5 NA Pharmacy Personnel 1 2 3 4 5 NA DMEPOS Product Trainer 1 2 3 4 5 NA Delivery Driver 1 2 3 4 5 NA 2. Time Frame for Delivery of Product/Service 1 2 3 4 5 NA 3. Quality of Product/Service Received 1 2 3 4 5 NA 4. Product Ease of Use 1 2 3 4 5 NA 5. Product Set Up 1 2 3 4 5 NA 6. Training Received on Product Use 1 2 3 4 5 NA 7. Training Received on Product Care and Maintenance 1 2 3 4 5 NA 8. Product Safety 1 2 3 4 5 NA Comments: Please Return Completed Survey to: Seashore Discount Drug, Inc. 2059 Carolina Beach Road Wilmington, NC 28401
EQUIPMENT TESTING DMEPOS Product Name Manufacturer Product Number Product Serial Number of Test Test(s) Conducted (describe) GENERAL GUIDELINES Device is in proper working order Product contains all parts Manufacturer s operating instructions included Manufacturer testing references are available (Electrical DMEPOS products only) Not Applicable SUPPLIES / ENTERAL Lot # Expiration Testing Conducted by: Signature Title