SALARY GUIDE INSURANCE EXPERTISE

2016 SALARY GUIDE INSURANCE EXPERTISE

Contents Introduction... 3 City & Lloyd s Market... 4-9 Home Counties... 10-13 West Midlands... 14-17 East Midlands... 18-21 South West... 22-25 The North... 26-29 CEO Commentary... 30 Other Sectors... 30-31 Page 2 - Contents

planned due to cost efficiencies. No doubt there are a lot of unknown events looming around the corner but it s currently all systems go with many of our clients. There has also been an increase in the growth of MGAs and focus from the regulators, as well as a significant uptake in merger and acquisitions by foreign investors seeking to capitalise on the current market conditions. This will continue to increase in the year ahead, due the value of the currency and presence of talented individuals in the UK. Welcome to the IDEX Insurance Salary Guide 2016/17. We have created this year s salary guide drawing on a combination of our own data and information from the UK general insurance market, insights from our respected clients, placed candidates and our specialist consultants extensive industry knowledge. In the wake of Brexit, the UK markets seemed to stall for a short period of time. However, in the months since, we have seen the demand for talent return to pre-brexit levels. One client of ours even stated that, due to the level of the pound, they will be investing in the UK even more than they had Diversity has also been a hot topic during the course of 2016, with many organisations across the country taking part in the new Inclusion at Lloyd s initiative. The impact of this focus on diversity has yet to be felt, but at IDEX we are working closely with our clients to assist them in adapting and improving their company diversity and inclusion recruitment practices, whilst ensuring they continue to attract the very best UK GI talent into their businesses into 2017. I hope that you find this guide informative in your planning for the coming year. If you require further insight or have any feedback on the guide, please contact myself or one of my team of specialist consultants. David Carr BSc Econ (Hons) MREC Managing Director M. 07943 851 382 E. David.Carr@idexconsulting.com 2016 Salary Guide - Insurance Expertise Welcome - Page 3

City & Lloyd s SECTOR SNAPSHOT Salary levels have seen increases in niche disciplines with the demand for organisations to create significant competitive advantage in their specific sectors. Due to a shortage of graduates and trainee talent coming into the sector over the past few years, the results have been felt by many, with a scarcity of individuals with 3 to 6 years experience being available in the market. The issue of bringing fresh talent into the insurance sector is being addressed by many businesses, for example one of our clients is moving to recruit school leavers and investing in long term training programmes, as opposed to focussing solely on recruiting graduates David Carr BSc Econ (Hons) MREC Managing Director Page 4 - City & Lloyd s

Commercial Broking Insurance Administrator 18,000-23,000 23,000-27,000 30,000+ Commercial Account Handler 22,000-27,000 32,000-37,000 50,000+ Broker 22,000-27,000 42,000-47,000 70,000+ Account Executive 27,000-32,000 40,000-50,000 70,000+ Development Executive 30,000-35,000 45,000-55,000 75,000+ Broking Manager 37,000-42,000 57,000-62,000 80,000+ Broking Account Director 50,000-55,000 75,000-85,000 120,000+ Personal Lines Broking Insurance Administrator 18,000-20,000 22,000-27,000 30,000+ Insurance Advisor 18,000-22,000 32,000-37,000 37,000+ Insurance Sales 22,000-25,000 42,000-47,000 47,000+ Team Manager 32,000-35,000 40,000-50,000 50,000+ Underwriting Underwriting Assistant 22,000-27,000 30,000-35,000 n/a Assistant Underwriter 27,000-32,000 35,000-45,000 n/a Underwriter 30,000-35,000 45,000-50,000 75,000-80,000 Senior Underwriter 45,000-55,000 75,000-85,000 110,000-120,000 Trading Underwriter 75,000-85,000 110,000-120,000 120,000-130,000 New business and producer candidates are, as ever, in high demand and the past year has seen employers creating innovative reward packages to hold top talent in place. Brokers and Underwriters who are attached to revenue also remain in high demand, particularly those who specialise within a niche product area. With the demand for talent high, counter offers have increased dramatically during the year; a clear indicator that companies are working hard to retain key talent. Development Underwriter 45,000-55,000 60,000-70,000 85,000-110,000 Underwriting Manager 110,000-120,000 120,000-130,000 140,000-160,000 2016 Salary Guide - Insurance Expertise City & Lloyd s - Page 5

Claims Claims Administrator 18,000-20,000 22,000-25,000 n/a Claims Handler 22,000-25,000 27,000-32,000 45,000+ Loss Adjuster 35,000-45,000 47,000-52,000 75,000+ Loss Assessor 35,000-45,000 47,000-52,000 65,000 Claims Manager 50,000-55,000 75,000-80,000 110,000-120,000 Operations Operations Manager 35,000-45,000 55,000-65,000 85,000+ Operations Director 85,000-110,000 125,000-130,000 145,000+ 12.7 % IDEX saw an increase of 12.7% in placements across the London City General Insurance market (Data taken from last 6 months to 30/09/16 compared to previous 6 months) Project Manager - Lloyd s market 65,000-75,000 85,000-110,000 110,000+ Project Manager - Company market 55,000-65,000 75,000-85,000 90,000+ Risk & Compliance Risk Manager 35,000-45,000 45,000-55,000 75,000+ Risk Surveyor - General 35,000-45,000 50,000-60,000 65,000+ Risk Surveyor - Specialist 45,000-55,000 60,000-75,000 85,000+ Compliance Assistant 35,000-45,000 45,000-50,000 n/a Compliance Manager 40,000-50,000 50,000-60,000 75,000+ Risk Analyst 35,000-40,000 40,000-50,000 65,000+ Compliance Director 100,000-110,000 110,000-125,000 125,000+ Page 6 - City & Lloyd s

Professions Account Handlers 25,000-30,000 35,000-45,000 50,000+ Placing Broker 32,000-37,000 37,000-45,000 60,000+ Account Executive 35,000-40,000 45,000-55,000 60,000+ Account Director 50,000-55,000 60,000-70,000 75,000+ Head of... 75,000-80,000 85,000-100,000 120,000+ Underwriting Assistant 25,000-30,000 30,000-36,000 36,000+ Assistant Underwriter 30,000-40,000 40,000-44,000 44,000+ Underwriter 35,000-45,000 45,000-70,000 70,000+ Senior Underwriter n/a 45,000-80,000 75,000+ Practice Leader n/a n/a 100,000+ Tech/Cyber Account Handlers 25,000-35,000 35,000-45,000 45,000+ Placing Broker 25,000-32,000 32,000-50,000 50,000+ Account Executive 30,000-45,000 45,000-70,000 70,000+ Account Director n/a 50,000-100,000 100,000+ Head of... n/a 65,000-90,000 100,000+ Underwriting Assistant 20,000-29,000 29,000-37,000 37,000+ Assistant Underwriter 25,000-35,000 35,000-45,000 45,000+ 3-7 years experience The shortage of graduates and trainee talent coming into the sector has raised demand for individuals with 3 to 6 years experience in the market Underwriter 26,000-45,000 45,000-80,000 80,000+ Senior Underwriter n/a 50,000-90,000 90,000+ Practice Leader n/a n/a 110,000+ 2016 Salary Guide - Insurance Expertise City & Lloyd s - Page 7

Marine/Aviation Account Handlers 25,000-35,000 35,000-45,000 45,000+ Placing Broker 30,000-40,000 40,000-50,000 50,000+ Account Executive 35,000-45,000 45,000-75,000 75,000-110,000 Account Executive n/a 85,000-110,000 110,000 + Account Director n/a n/a 150,000+ Head of... n/a n/a n/a Underwriting Assistant 25,000-35,000 35,000-45,000 n/a Assistant Underwriter 30,000-40,000 40,000-45,000 45,000+ Growth IDEX have seen an increase in the growth of MGAs and focus from the regulators, as well as a significant uptake in merger and acquisitions by foreign investors seeking to capitalise on the current market conditions Underwriter 40,000-50,000 50,000-75,000 75,000+ Senior Underwriter n/a 75,000-110,000 110,000-125,000 Practice Leader n/a n/a 125,000+ Reinsurance Account Handlers 25,000-35,000 35,000-45,000 45,000+ Placing Broker 35,000-45,000 45,000-65,000 65,000-85,000 Account Executive 35,000-45,000 45,000-65,000 65,000-85,000 Account Executive n/a 45,000-65,000 65,000-110,000 Account Director n/a n/a 110,000-150,000 Underwriting Assistant 25,000-35,000 40,000-50,000 n/a Assistant Underwriter 25,000-35,000 45,000-50,000 n/a Underwriter 40,000-50,000 60,000-70,000 85,000+ Senior Underwriter n/a 80,000-90,000 110,000+ Practice Leader n/a 110,000-130,000 150,000+ Page 8 - City & Lloyd s

NA Property Account Handlers 25,000-30,000 35,000-40,000 45,000-55,000 Placing Broker 30,000-40,000 45,000-55,000 60,000-70,000 Account Executive 35,000-45,000 50,000-60,000 60,000-70,000 Account Executive 55,000-65,000 70,000-80,000 70,000-80,000 Account Director 65,000-75,000 90,000-100,000 110,000-120,000 Head of... n/a n/a n/a Underwriting Assistant 25,000-35,000 35,000-40,000 40,000-45,000 Assistant Underwriter 25,000-35,000 35,000-40,000 40,000-45,000 Underwriter 25,000-35,000 45,000-55,000 55,000-65,000 Senior Underwriter n/a 55,000-65,000 75,000-110,000 Practice Leader n/a n/a 100,000-125,000 INT Property Account Handlers 25,000-35,000 35,000-40,000 45,000-55,000 Placing Broker 32,000-37,000 45,000-55,000 55,000-65,000 Account Executive 30,000-40,000 45,000-55,000 55,000-65,000 Account Executive 55,000-65,000 65,000-75,000 75,000-110,000 Diversity has also been a hot topic in the general insurance sector during the course of 2016, with many organisations across the country taking part in the Inclusion at Lloyd s initiative, newly launched this year. David Carr BSc Econ (Hons) MREC Managing Director Account Director 75,000-85,000 85,000-90,000 110,000-120,000 Head of... n/a n/a n/a Underwriting Assistant 25,000-35,000 35,000-40,000 38,000-45,000 Assistant Underwriter 25,000-35,000 35,000-40,000 40,000-45,000 Underwriter 30,000-40,000 45,000-50,000 55,000-65,000 Senior Underwriter n/a 55,000-60,000 70,000-80,000 Practice Leader n/a n/a 110,000-120,000 2016 Salary Guide - Insurance Expertise City & Lloyd s - Page 9

Home Counties SECTOR SNAPSHOT Salaries have remained largely steady over the last 12 months in the Home-Counties. As we saw in 2015, Brokers in particular are still willing to pay attractive packages to fee-generating individuals as drawing them from the London market still remains a challenge. In contrast, non-income producing roles have tighter budgets which has made the potential candidate pools smaller for certain roles and hence the recruitment process slower. David Carr BSc Econ (Hons) MREC Managing Director Page 10 - Home Counties

Commercial Broking Insurance Administrator 16,000-22,000 22,000-25,000 25,000-28,000+ Commercial Account Handler 22,000-28,000 28,000-40,000 35,000-45,000+ Broker 22,000-30,000 30,000-40,000 40,000-50,000+ Account Executive 26,000-32,000 32,000-50,000 50,000-60,000+ Development Executive 25,000-32,000 32,000-45,000 45,000-55,000+ Broking Manager 30,000-40,000 40,000-45,000 45,000-60,000 + Broking Account Director N/A 50,000-60,000 60,000-70,000+ Personal Lines Broking Insurance Administrator 15,000-21,000 21,000-24,000 24,000-26,000+ Insurance Advisor 16,000-21,000 22,000-30,000 30,000-32,000+ Insurance Sales 16,000-22,000 23,000-30,000 30,000-35,000+ Team Manager 22,000-25,000 25,000-35,000 35,000-40,000+ Underwriting Underwriting Assistant 18,000-25,000 25,000-30,000 n/a Assistant Underwriter 22,000-26,000 26,000-32,000 n/a In 2016, a number of our clients have been in the position to recruit for investment hires which is an encouraging sign. The indicators are there that this trend will continue into 2017 too, with an emphasis on niche products. Underwriter 25,000-28,000 28,000-40,000 40,000-50,000 Senior Underwriter 35,000-40,000 40,000-50,000 50,000-60,000+ Trading Underwriter 32,000-38,000 38,000-45,000 45,000-50,000+ Development Underwriter 30,000-40,000 40,000-50,000 50,000-65,000+ Underwriting Manager 40,000-50,000 50,000-70,000 60,000-100,000 2016 Salary Guide - Insurance Expertise Home Counties - Page 11

Claims Claims Administrator 16,000-18,000 18000-25,000 n/a Claims Handler 20,000-25,000 25,000-35,000 35,000-40,000+ Loss Adjuster 30,000-35,000 35,000-45,000 45,000-60,000+ Loss Assessor 30,000-35,000 35,000-40,000 40,000-50,000+ Claims Manager 25,000-30,000 30,000-40,000 40,000-60,000+ Operations 21 % Assistant Operations Manager n/a n/a n/a Operations Manager 35,000-50,000 50,000-60,000 60,000-80,000+ Operations Director 60,000-65,000 65,000-75,000 75,000-90,000+ Office / Branch Manager 30,000-35,000 35,000-50,000 50,000-70,000+ Project Manager - Lloyd s Market n/a n/a n/a There has been a 21% increase in jobs available across the UK GI market Project Manager - Company market 35,000-45,000 45,000-55,000 55,000-60,000+ Risk & Compliance Risk Manager 30,000-40,000 40,000-60,000 60,000-80,000+ Risk Surveyor - General 35,000-40,000 40,000-50,000 50,000-55,000+ Risk Surveyor - Specialist 35,000-40,000 40,000-50,000 50,000-55,000+ Compliance Assistant 22,000-25,000 25,000-35,000 n/a Compliance Manager 30,000-35,000 35,000-45,000 45,000-60,000+ Health & Safety Consultant n/a n/a n/a Auditor 24,000-27,000 27,000-32,000 32,000-35,000+ Risk Analyst 23,000-25,000 25,000-35,000 35,000-45,000+ Compliance Director 60,000-65,000 65,000-75,000 75,000-90,000+ Page 12 - Home Counties

Which Brokers have driven the growth in the Home Counties? (based on volume of recruitment within IDEX) 67 % National Brokers 23 % Regional Brokers 10 % Independent Brokers 2016 Salary Guide - Insurance Expertise Home Counties- Page 13

West Midlands SECTOR SNAPSHOT The insurance broking market in the West Midlands has been driven by the desire for income growth over the last 12 months. Mergers and acquisitions and also redundancies in the Insurer market have led to a shortage of vacancies. As a result, Insurance qualifications are also more desirable than ever, as well as technical knowledge and relationship building skills. Jeremy Warner Regional Manager Page 14 - West Midlands

Broking - SME Insurance Administrator 12,000-16000 16,000-22,000 22,000-26,000 Commercial Account Handler 16,000-24,000 20,000-30,000 30,000-40,000 Account Executive 21,000-26,000 25,000-40,000 40,000-50,000 Development Executive 21,000-28,000 25,000-40,000 40,000-80,000 Broking Manager 20,000-28,000 28,000-39,000 39,000-55,000 Broking Commercial / Corporate Insurance Administrator 12,000-16,000 16,000-20,000 20,000-24,000 Commercial Account Handler 18,000-24,000 24,000-28,000 28,000-40,000 Professional Indemnity Handler 20,000-26,000 26,000-32,000 32,000-40,000 Account Executive 28,000-35,000 35,000-50,000 50,000-75,000 Professional Indemnity Executive 30,000-40,000 40,000-50,000 50,000-75,000 Development Executive 28,000-35,000 35,000-50,000 50,000-75,000 Broking Manager 30,000-35,000 35,000-55,000 55,000-70,000 Regional Broking Manager 50,000-60,000 60,000-70,000 70,000-85,000 Regional Manager 70,000-95,000 70,000-95,000 70,000-95,000 The salaries and attraction packages on offer for New Business Producers and proven Account Executives has never been higher than, or as creative as they are currently. Across the West Midlands the role of the Placing Broker has become more high profile, as many of these roles have become more client facing and key to new business acquisition. In addition, Trading Underwriters have also been much sought after. 2016 Salary Guide - Insurance Expertise West Midlands - Page 15

Personal Lines Broking Insurance Administrator 12,000-16,000 16,000-19,000 19,000-21,000 Insurance Sales 12,000-17,000 17,000-20,000 20,000-24,000 Team Manager 20,000-23,000 23,000-25,000 25,000-35,000 Personal Lines Underwriting Motor Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 Household Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 High Net Worth Underwriter 16,000-23,000 23,000-25,000 25,000-45,000 Claims Claims Handler 17,000-20,000 20,000-25,000 25,000-30,000 Loss Adjuster 20,000-25,000 25,000-40,000 40,000-60,000 Claims Manager 20,000-30,000 30,000-40,000 40,000-65,000 INSURANCE QUALIFICATIONS are more desirable than ever Operations Assistant Operations Manager 25,000-30,000 30,000-35,000 35,000-40,000 Operations Manager 35,000-40,000 40,000-55,000 55,000-70,000 Operations Director 45,000-55,000 55,000-65,000 65,000-80,000 Office / Branch Manager 40,000-50,000 50,000-60,000 60,000-85,000 Page 16 - West Midlands

6.4 % Increase in placements across the region (data taken from past 6 months to 30/09/16) Job Split 47.9 % Commercial Broking 12.6 % Commercial Underwriting 11.1 % Claims 9.5 % Personal Lines 8.4 % Management 10.5 % Other (jobs registered with IDEX) 2016 Salary Guide - Insurance Expertise West Midlands - Page 17

East Midlands SECTOR SNAPSHOT Activity around Broker office re-organisations and consolidation has resulted in movement of individuals unhappy with the changes. Client facing staff have been snapped up quickly from a market which has also been swamped with Insurer staff looking to transition. Jeremy Warner Regional Manager Page 18 - East Midlands

Broking - SME Insurance Administrator 15,000-17,000 17,000-21,000 21,000-24,000 Commercial Account Handler 15,000-18,000 18,000-24,000 24,000-29,000 Account Executive 20,000-24,000 24,000-30,000 30,000-50,000 Development Executive 21,000-25,000 25,000-35,000 35,000-50,000 Broking Manager 22,000-25,000 25,000-35,000 35,000-50,000 Broking Commercial / Corporate Insurance Administrator 17,000-19,000 19,000-22,500 22,500-27,000 Commercial Account Handler 18,000-23,000 23,000-27,000 27,000-35,000 Professional Indemnity Handler 18,000-25,000 25,000-30,000 30,000-40,000 Account Executive 25,000-30,000 30,000-50,000 50,000-75,000 Professional Indemnity Executive 28,000-35,000 35,000-45,000 45,000-60,000 Development Executive 25,000-30,000 30,000-45,000 45,000-60,000 Broking Manager 30,000-35,000 35,000-45,000 45,000-60,000 Regional Broking Manager 50,000-60,000 60,000-70,000 70,000-80,000 Regional Manager 65,000-85,000 65,000-85,000 65,000-85,000 The Midlands market has merged closer as ambitious individuals travel more widely to find the opportunity that is right for them. There has also been an emergence of home based roles to help businesses attract the right quality of individual who can help the organisation grow. 2016 Salary Guide - Insurance Expertise East Midlands - Page 19

Personal Lines Broking Insurance Administrator 13,000-16,000 16,000-19,000 19,000-22,000 Insurance Sales 13,000-16,000 16,000-19,000 19,000-25,000 Team Manager 18,000-21,000 21,000-23,000 23,000-33,000 Personal Lines Underwriting Motor Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 Household Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 High Net Worth Underwriter 16,000-23,000 23,000-25,000 25,000-45,000 Underwriting Underwriting Assistant 12,000-16,000 16,000-22,000 17,000-22,000 Assistant Underwriter 15,000-19,000 19,000-22,000 22,000-24,000 An emergence of HOME BASED and FLEXITIME roles has helped businesses attract the right quality of individual Underwriter 18,000-24,000 25,000-30,000 30,000-40,000 Development Underwriter 28,000-35,000 35,000-40,000 40,000-50,000 Underwriting Manager 50,000-80,000 50,000-80,000 50,000-80,000 Commercial Underwriting Underwriting Assistant 18,000-23,000 23,000-25,000 25,000-27,000 Assistant Underwriter 18,000-23,000 23,000-27,000 27,000-30,000 Underwriter 27,000-35,000 35,000-45,000 45,000-55,000 Development Underwriter 30,000-40,000 40,000-50,000 45,000-60,000 Underwriting Manager 50,000-80,000 80,000-90,000 80,000-100,000 Page 20 - East Midlands

Claims Claims Handler 15,000-18,000 18,000-23,000 23,000-28,000 Loss Adjuster 18,000-23,000 23,000-38,000 38,000-58,000 Which Brokers have driven the growth in the East Midlands? (based on volume of recruitment within IDEX) Claims Manager 18,000-28,000 28,000-38,000 38,000-63,000 Operations Assistant Operations Manager 25,000-30,000 30,000-35,000 35,000-40,000 Operations Manager 35,000-40,000 40,000-50,000 50,000-65,000 Operations Director 45,000-55,000 55,000-60,000 60,000-80,000 Office / Branch Manager 40,000-50,000 50,000-55,000 55,000-75,000 Risk & Compliance Risk Manager 40,000-45,000 45,000-55,000 55,000-75,000 68 % Independent Brokers Risk Surveyor - General 25,000-35,000 35,000-45,000 45,000-55,000 Risk Surveyor - Specialist 30,000-35,000 35,000-50,000 50,000-60,000 Compliance Assistant 22,000-25,000 25,000-30,000 30,000-35,000 Compliance Manager 25,000-35,000 35,000-45,000 45,000-70,000 28 % Health & Safety Consultant 30,000-35,000 35,000-45,000 45,000-50,000 National Brokers 4 % Regional Brokers 2016 Salary Guide - Insurance Expertise East Midlands- Page 21

South West SECTOR SNAPSHOT The Insurer market has benefitted greatly from an increase in vacancies during the year, with some Insurers boosting their staff numbers considerably. The South West has become a real focus point for growth and a region which can provide technical support on a national basis due to its strong candidate pool. Despite redundancies taking place within some of the large Insurers, the underwriting recruitment market has remained buoyant. Jeremy Warner Regional Manager Page 22 - South West

Broking - SME Insurance Administrator 12,000-15000 15,000-18,000 18,000-24,000 Commercial Account Handler 15,000-22,000 22,000-26,000 26,000-35,000 Account Executive 20,000-25,000 25,000-35,000 35,000-45,000 Development Executive 20,000-25,000 25,000-40,000 30,000-50,000 Broking Manager 20,000-25,000 25,000-35,000 35,000-70,000 Broking Commercial / Corporate Insurance Administrator 12,000-15,000 16,000-20,000 18,000-24,000 Commercial Account Handler 18,000-24,000 24,000-30,000 30,000-40,000 Professional Indemnity Handler 20,000-26,000 26,000-35,000 35,000-45,000 Account Executive 30,000-35,000 35,000-50,000 50,000-75,000 Professional Indemnity Executive 32,000-38,000 38,000-50,000 50,000-75,000 Development Executive 30,000-35,000 35,000-50,000 50,000-85,000 Broking Manager 25,000-30,000 30,000-45,000 45,000-60,000 Regional Broking Manager 50,000-60,000 60,000-70,000 70,000-80,000 Regional Manager 65,000-100,000 65,000-100,000 65,000-100,000 Brokers continue to recruit New Business Developers and again, as we have seen in the Midlands, there has been a rise in the number of home based workers across the South West as Brokers seek to secure quality individuals from across the wider region who can help their businesses grow. 2016 Salary Guide - Insurance Expertise South West - Page 23

Personal Lines Broking Insurance Sales 15,000-20,000 20,000-30,000 20,000-30,000 Team Manager 22,000-25,000 25,000-30,000 30,000-50,000 Personal Lines Underwriting Motor Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 Household Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 High Net Worth Underwriter 16,000-23,000 23,000-25,000 25,000-45,000 Underwriting Underwriting Assistant 14,000-17,000 17,000-22,000 17,000-22,000 Assistant Underwriter 17,000-20,000 20,000-22,000 22,000-24,000 INCREASED VACANCIES in the South West has resulted in many insurers boosting their staff numbers considerably Underwriter 18,000-24,000 24,000-35,000 35,000-50,000 Development Underwriter 25,000-30,000 30,000-45,000 45,000-60,000 Underwriting Manager 50,000-80,000 50,000-80,000 50,000-100,000 Broker Development Manager 25,000-30,000 30,000-40,000 40,000-80,000 Claims Claims Administrator 12,000-15,000 15,000-18,000 18,000-24,000 Claims Handler 15,000-22,000 22,000-30,000 30,000-50,000 Loss Adjuster 25,000-30,000 30,000-35,000 35,000-50,000 Loss Assessor 25,000-30,000 30,000-35,000 35,000-50,000 Claims Manager 25,000-30,000 30,000-35,000 35,000-60,000 Page 24 - South West

Operations Assistant Operations Manager 25,000-30,000 30,000-35,000 35,000-40,000 Operations Manager 35,000-40,000 40,000-50,000 50,000-65,000 Operations Director 45,000-55,000 55,000-80,000 80,000-120,000 Office / Branch Manager 40,000-50,000 50,000-55,000 55,000-70,000 Risk & Compliance Risk Manager 40,000-45,000 45,000-55,000 55,000-75,000 Risk Surveyor - General 25,000-35,000 35,000-45,000 45,000-55,000 Risk Surveyor - Specialist 30,000-35,000 35,000-50,000 50,000-60,000 Compliance Assistant 22,000-25,000 25,000-30,000 30,000-35,000 Compliance Manager 25,000-35,000 35,000-45,000 45,000-70,000 Health & Safety Consultant 30,000-35,000 35,000-45,000 45,000-50,000 Job Roles 50.8 % Broking 23.8 % Underwriting 11.1 % Management 7.9 % Claims 4.8 % Personal Lines 1.6 % Other (all data taken from IDEX database) 2016 Salary Guide - Insurance Expertise South West - Page 25

The North SECTOR SNAPSHOT Demand for broking staff has been driven by Brokers expanding their national presence into the North of England and also the concentration in the North of service centres both on the Insurer and broking side. Jeremy Warner Regional Manager Page 26 - The North

Broking - SME Insurance Administrator 12,000-15000 16,000-22,000 18,000-24,000 Commercial Account Handler 16,000-20,000 20,000-24,000 25,000-30,000 Account Executive 21,000-25,000 25,000-35,000 30,000-45,000 Development Executive 21,000-25,000 25,000-35,000 35,000-60,000 Broking Manager 20,000-28,000 28,000-39,000 39,000-55,000 Broking Commercial / Corporate Insurance Administrator 12,000-15,000 16,000-20,000 18,000-24,000 Commercial Account Handler 18,000-24,000 24,000-30,000 30,000-40,000 Professional Indemnity Handler 20,000-26,000 26,000-35,000 35,000-45,000 Account Executive 28,000-35,000 35,000-50,000 50,000-75,000 Professional Indemnity Executive 32,000-38,000 40,000-55,000 55,000-75,000 Development Executive 30,000-35,000 35,000-50,000 50,000-75,000 Broking Manager 30,000-35,000 35,000-48,000 48,000-65,000 Regional Broking Manager 50,000-60,000 60,000-70,000 70,000-80,000 Regional Manager 65,000-85,000 65,000-85,000 65,000-85,000 Manchester and Leeds markets remain buoyant showing no signs of any post Brexit effect and senior appointments have created opportunities for others in the knock on effect that follows. 2017 should continue to see salaries on the increase for Business Producers, Client Service staff and Technical Specialists as broking businesses strive to achieve their 5 year plans. The expected increase in MGA activity should also see an increase demand for those individuals. 2016 Salary Guide - Insurance Expertise The North - Page 27

Personal Lines Broking Insurance Administrator 12,000-14,000 15,000-17,000 17,000-18,000 Insurance Sales 12,000-16,000 16,000-18,000 18,000-20,000 Team Manager 20,000-23,000 23,000-25,000 25,000-35,000 Personal Lines Underwriting Motor Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 Household Underwriter 16,000-20,000 20,000-25,000 25,000-40,000 High Net Worth Underwriter 16,000-23,000 23,000-25,000 25,000-45,000 Underwriting Underwriting Assistant 16,000-18,000 18,000-22,000 19,000-25,000 Assistant Underwriter 18,000-22,000 22,000-24,000 24,000-26,000 Brokers are expanding their NATIONAL PRESENCE into the North of England Underwriter 22,000-30,000 30,000-40,000 40,000-55,000 Senior Underwriter 28,000-38,000 38,000-55,000 55,000-75,000 Trading Underwriter 50,000-80,000 50,000-80,000 50,000-80,000 Development Underwriter 30,000-35,000 35,000-45,000 45,000-85,000 Underwriting Manager 50,000-60,000 55,000-70,000 70,000-100,000 Claims Claims Handler 15,000-19,000 20,000-25,000 25,000-30,000 Loss Adjuster 20,000-25,000 25,000-40,000 40,000-60,000 Claims Manager 20,000-30,000 30,000-40,000 40,000-65,000 Page 28 - The North

Operations Assistant Operations Manager/ Team Manager 24,000-35,000 29,000-38,000 38,000+ Operations Manager 28,000-35,000 35,000-55,000 55,000+ Operations Director 55,000+ 55,000+ 55,000+ Office / Branch Manager 35,000-45,000 45,000-55,000 55,000-70,000 Risk & Compliance Risk Manager 40,000-45,000 45,000-55,000 55,000-75,000 Risk Surveyor - General 25,000-35,000 35,000-45,000 45,000-55,000 Risk Surveyor - Specialist 30,000-35,000 35,000-50,000 50,000-60,000 Compliance Assistant 22,000-25,000 25,000-30,000 30,000-35,000 There has been an increase in New Business Executives during 2016 across the North of the UK, this looks set to continue into 2017. Compliance Manager 35,000-40,000 38,000-45,000 45,000+ Senior Sales Management / Leadership roles across Manchester and Scotland have risen and as a result, suitable candidates for these roles are rare and very much sought after. 2016 Salary Guide - Insurance Expertise The North - Page 29

IDEX has seen significant growth across all of our areas of expertise over the last 12 months. The recruitment sector is heading towards a period of dramatic change due to a number of advancements in technology and working practices. It is well documented that the workplace of the future will be significantly different to what we have today, the exponential growth of data technologies and automations are firmly impacting the white collar space. Online platforms for example, have already displaced 100,000 s of jobs and this is only the tip of the iceberg. Should we feel threatened by this emergence of cognitive computing. not if we adapt. With all great change comes great opportunity. Is your career going to be impacted? Yes. Is your business going to be affected? Yes. Is it going to be a positive impact? The great news is that it is still your choice. As an employer you need to ensure your employees are skilled to take advantage of the future. Research we commissioned last year proved that individuals are no longer loyal to a company unless that company is seen to be investing into protecting their future. IDEX have invested heavily in new technologies; we are providing advanced training to our consultants on how to build attraction strategies, consult on employer brand, plus selection techniques appropriate for the new generations. We have created a solutions led culture which encourages our teams to constantly look at technologies, systems and processes that enable everyone at IDEX to take pride in making YOU successful. Financial Services Expertise IDEX Consulting are proud to present our annual 2016/17 UK Salary Guide for Financial Services professionals. Our specialist team have created this guide to help you, our valued clients and candidates, to take that next step in the Financial Services space. If you are seeking an exciting new role, or looking to build a winning team of professionals for your business, the IDEX Financial Services Expertise Salary Guide 2016/17 contains valuable insight and information that will help you to succeed. Matt Green Chief Executive Officer Page 30 - CEO Commentary

Legal Expertise Now in its second year, the IDEX Legal Expertise Salary Guide has been developed to assist legal professionals across the London and the Middle East in securing their next career move, and to support our valued clients in their business growth plans. Drawing upon IDEX Consulting s specialist Legal team s extensive knowledge, the 2016/17 Legal Salary Guide contains insight and information for legal professionals at all levels across the London City and Middle Eastern markets, both for private practice and in-house. Finance Expertise New for 2016/17, IDEX Consulting are delighted to introduce the Finance Expertise Salary Guide 2016/17. The guide has been created to provide a comprehensive overview of salaries and sector insights for Accountancy and Finance professionals within Insurance, Financial Services and General Practice across the UK market. Our Finance team have created the guide using a combination of our own data and information from the UK Finance market, insights from our respected clients, candidates and our specialist consultant s sector knowledge. 2016 Salary Guide - Insurance Expertise Other Sectors Guides - Page 31

Birmingham The Colmore Building 20 Colmore Circus Queensway Birmingham B4 6AT T. 0333 700 4339 London Dowgate Hill House 14-16 Dowgate Hill London EC4R 2SU T. 0333 800 4339 Idex Consulting Ltd @IDEX_GI www.idexconsulting.com