TERMS AND CONDITIONS CIMB Top Up Balance Programme (3% p.a. Bonus Interest) 1. The CIMB Top Up Balance Programme (3% p.a. Bonus Interest) is organized by CIMB Bank Berhad. Every mention of CIMB refers to CIMB Bank Berhad (13491-P). Campaign Period 2. The CIMB Top Up Balance Programme (3% p.a. Bonus Interest) ( Campaign ) shall run from 20 July 2015 until a date which CIMB shall notify by giving prior notice ( Campaign Period ). 3. CIMB Bank reserves the right to change and/or end the campaign duration by giving fourteen (14) calendar days prior notice. Eligibility 4. This Campaign is open to all existing CIMB Bank Conventional Current Account and/or Savings Account (excluding Foreign Currency Account) primary accountholders who received an invitation from CIMB to participate in this Campaign by way of telephone call from CIMB s Retail Telemarketing Centre ( RTC ) officer(s). 5. For the avoidance of doubt and subject to Clause 4, the following persons/entities shall NOT be eligible to participate in this Campaign: - i) Permanent, temporary and/or contract staff or employees of CIMB Bank/CIMB Islamic Bank Berhad (including its subsidiaries and related companies); and/or ii) Representative and/or agents (including advertising and promotion agents) of CIMB, MasterCard Worldwide Pte. Limited, a company organized in the State of Delaware, having its office and principal place of business at 2000 Purchase Street, Purchase, New York, NY 10577-2509, United States of America ( MasterCard ) (including their representative subsidiaries and related companies); and/or iii) Sole-proprietorships, Partnerships, Charitable/Non-profit Organizations/Societies, Corporate and Commercial Customers; and/or iv) Individuals below the age of 18 years; and/or v) Non Malaysian; and/or vi) Non-conventional Current Account and Savings Accountholders; and/or vii) Current Account and Savings Accountholders with no valid mobile number in CIMB s record; and/or viii) Selected Current Account and Savings Accountholders who have been offered to participate in other CIMB campaign(s) 6. In relation to Joint Participating Accounts, only the first named account holder i.e. the primary account holder shall be eligible to participate in the Campaign ( Primary Accountholder ). For the purpose of this Campaign, joint accountholder(s) will not be eligible to participate in this Campaign. (hereinafter referred to as the Eligible Participant(s) ). CIMB Top Up Balance Programme (Bonus Interest 3% p.a.) Page 1 of 6
Campaign Mechanics 7. To participate in this Campaign, the Eligible Participant(s) must: i) Top up his/her Current Account and/or Savings Account ( Participating Account(s) ) to a sum of not less than RM3,000 or the required amount which will be communicated through the phone call by RTC s officer to achieve the minimum incremental average balance ( Top Up Deposit ); AND ii) Maintain a minimum incremental average balance in his/her Participating Account(s) of not less than RM3,000 ( Incremental Average Balance (IAB) ) for a period of six (6) full calendar months commencing from the 1 st day of the month immediately following the month of the call made by RTC s officer ( Participating Period ); AND iii) Maintain all his/her Participating Accounts with CIMB in good standing and without any breach of the relevant terms and conditions or agreements governing the Participating Account(s). 8. Incremental Average Balance (IAB) is computed based on Eligible Participant s average six (6) months Monthly Average Balance ( Average 6 MAB ) minus the average balances in the Participating Account(s) on the month(s) prior to the calling by RTC s officer ( Baseline ). Incremental Average Balance (IAB) = Average 6 MAB Baseline 9. Definition of average six (6) months Monthly Average Balance (MAB) as per Table 1 below: - Table 1: Description for IAB, Average 6 MAB Monthly Average Balance (MAB) Baseline Monthly Average Balance 0 ( MAB 0 ) Monthly Average Balance 1 ( MAB 1 ) Monthly Average Balance 2 ( MAB 2 ) Monthly Average Balance 3 ( MAB 3 ) Monthly Average Balance 4 ( MAB 4 ) Description Average balances in the Participating Account(s) on the month(s) prior to the call made by RTC s officer The month where the call was made by RTC s officer Sum of total daily balances for month 1 Number of days in month 1 Sum of total daily balances for month 2 Number of days in month 2 Sum of total daily balances for month 3 Number of days in month 3 Sum of total daily balances for month 4 Number of days in month 4 CIMB Top Up Balance Programme (Bonus Interest 3% p.a.) Page 2 of 6
Monthly Average Balance 5 ( MAB 5 ) Monthly Average Balance 6 ( MAB 6 ) Average 6 MAB Incremental Average Balance (IAB) Sum of total daily balances for month 5 Number of days in month 5 Sum of total daily balances for month 6 Number of days in month 6 MAB0 + MAB1 + MAB2 + MAB3 + MAB4 + MAB5 + MAB6 6 Average 6 MAB Baseline Bonus Interest 10. Subject to the terms and conditions herein, the Eligible Participant(s) who fulfilled the requirements stated in Clause 7 shall be entitled to bonus interest of 3% per annum based on the IAB ( Bonus Interest ). 11. The computation of bonus interest is IAB multiply by bonus interest rate multiply by total number of days of the Average 6 MAB and divide by the number of days in a year. Bonus Interest: IAB X Bonus Interest Rate X total number of days of the Average 6 MAB Number of days of the year 12. For easy reference, Table 2 below is an illustration of the calculation of the IAB and the Bonus Interest that the Eligible Participant(s) may be entitled to earn: - Scenario 1: RTC s officer calls Customer A in August 2015. Customer A s baseline is RM500 and the customer agreed to Top Up Deposit with at least RM3,000 into his Savings Account. Customer A decided to top up RM5,000 into his CIMB s savings account. Customer A has maintained a minimum Incremental Average Balance of at least RM3,000 for 6 months. The qualified Bonus Interest computation for scenario 1 as below: - Table 2: Example on Computation of IAB and Bonus Interest Month Sum of Days in a Month Monthly Average Balance (MAB) Baseline RM 500 MAB 0 31-Aug-15 RM 500 MAB 1 30-Sep-15 30 RM 5,500 MAB 2 31-Oct-15 31 RM 6,000 MAB 3 30-Nov-15 30 RM 5,500 MAB 4 31-Dec-15 31 RM 5,000 MAB 5 31-Jan-16 31 RM 6,000 CIMB Top Up Balance Programme (Bonus Interest 3% p.a.) Page 3 of 6
MAB 6 29-Feb-16 29 RM 6,000 Total 182 RM 34,500 Description Computation Amount Average 6 MAB Incremental Average Balance (IAB) MAB0 + MAB1 + MAB2 + MAB3 + MAB4 + MAB5 + MAB6 6 RM500 + RM5,500 + RM6,000 + RM5,500+ RM5,000 + RM6,000 + RM6,000 6 Average 6 MAB Baseline RM5,750 (Average 6 MAB) RM500 (Baseline) RM5,750 RM5,250 IAB X Bonus Interest rate X total number of days of the Average 6 MAB Number of days of the year Bonus Interest RM5,250 (IAB) x 3% (Bonus Interest rate) x 182 (total number of days of the Average 6 MAB) 365 days RM78.53 Customer A will qualify for Bonus Interest RM78.53. 13. Eligible Participant(s) can continue to deposit and withdraw from the Participating Account(s) as long as the Incremental Average Balance (IAB) is not less than RM3,000 throughout the Participating Period. 14. In the event that Eligible Participant(s) have multiple Participating Accounts, the Average 6 MAB in the Participating Account(s) shall be aggregated to calculate the IAB throughout the Participating Period. 15. Subject to the terms and conditions herein, the Bonus Interest shall be credited to the Eligible Participant s Participating Account with the highest balance within four (4) to six (6) weeks after the Participating Period and CIMB s computation of the Eligible Participant s Incremental Average Balance (IAB) and ascertainment of the Eligible Participant s entitlement of the Bonus Interest. Eligible Participant(s) must not close his or her Participating Account(s) prior to the crediting of the Bonus Interest, otherwise they are deemed to have forfeited their Bonus Interest entitlement. 16. For the purpose of this Campaign, each Eligible Participant(s) shall be entitled to only one (1) time Bonus Interest. 17. An SMS notification will be sent to the Eligible Participant(s) mobile number maintained in CIMB s record after the Bonus Interest has been credited into their account. It shall be the Eligible Participant(s) sole responsibilities to ensure their mobile numbers are up to date CIMB Bank record. CIMB Top Up Balance Programme (Bonus Interest 3% p.a.) Page 4 of 6
General Terms and Conditions 18. By participating in this Campaign, the Eligible Participant(s) are deemed to have read, understood and agree to be bound by the Terms and Conditions herein. The Participating Account (i) MUST not be in breach of the terms and conditions governing the CIMB account agreement or CIMB Clicks Internet Banking Agreement or CIMB Clicks Mobile Banking Agreement; AND (ii) MUST be current and not be terminated or closed or be made subject to any attachment, adverse orders made by the Court or any authorities sanctioned by laws, delinquent, and/ or be invalid or cancelled within CIMB s definition, otherwise Eligible Participant(s) will be disqualified from participating in this Campaign and shall not be entitled to receive the Bonus Interest. 19. Decision of CIMB fairly and reasonably made in relation to every aspect of the Campaign shall be final, binding and conclusive. No further correspondence, appeals, protests or attempts to dispute the same would be entertained. 20. CIMB shall not responsible or held liable in any manner whatsoever in respect of technical failures or any kind, whatsoever intervention, interruptions and/ or electronic or human error in administration and/or processing of the transaction performed via CIMB Clicks unless the same is due to the gross negligence or willful default of CIMB Bank. 21. CIMB reserves the right to suspend, cancel, terminate or withdraw this Campaign in whole or part, by giving the Eligible Participant(s) prior notice of fourteen (14) calendar days. For the avoidance of doubt, suspension, cancellation, termination or withdrawal of this Campaign shall not entitle the Eligible Participant(s) to any claim or compensation against CIMB for any losses or damages suffered by the Eligible Participant(s) as a direct or indirect result of the act of suspension, cancellation or termination or withdrawal. 22. CIMB reserves the right upon giving prior notice of twenty-one (21) calendar days to vary (whether by addition, deletion, modification, amendment, or otherwise howsoever) ( the Amendment ) any of the terms and conditions herein. Notification to the Eligible Participant(s) in respect of the Amendment shall be effected at CIMB s absolute discretion through any one of the following means of communication, namely, by ordinary mail to the Eligible Participant(s) last known address or by posting a notice regarding the Amendment at each of CIMB s branches or by effecting an advertisement regarding the Amendment in one newspaper of CIMB s choice, or via CIMB s website or by any other means of notification which CIMB may select and the Amendment shall be deemed as binding as from the date of notification of the Amendment or from such date as may be specified by CIMB in the notification. Eligible Participant(s) acknowledge and agree to access CIMB s website at regular intervals to view the Terms and Conditions and to ensure that they are kept up-to-date with any changes or variation of these Terms and Conditions. 23. These Terms and Conditions as may be amended from time to time shall prevail over any provisions or representations contained in any other promotional material advertising the Campaign. 24. CIMB shall not be liable to any party, including the Eligible Participant(s), for any loss or damage of whatsoever nature suffered by the Eligible Participant(s) or any party (including but not limited to any injury or death, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party) in relation to the Eligible Participant s participation or non-participation in the Campaign including arising from the receipt, non-receipt and/or delayed receipt of the Short Messaging Service (SMS) by the selected Eligible Participant unless the same is due to the gross negligence and willful default of CIMB. CIMB Top Up Balance Programme (Bonus Interest 3% p.a.) Page 5 of 6
25. In the event of any inconsistency(ies), conflict(s), ambiguity(ies) or discrepancy(ies) between the Bahasa Malaysia and English version of the Terms and Conditions herein or versions in other languages of these terms and conditions, the English version of these terms and conditions herein shall prevail. Notwithstanding the aforementioned where request has been made by the Eligible Participant(s) and noted and acknowledged by CIMB Bank in its records that the Bahasa Malaysia version of the Terms and Conditions shall govern the operation of the Participating Accounts, then the Bahasa Malaysia version of the terms and conditions herein shall prevail. 26. For feedbacks and/or complaints related to this Campaign, the Eligible Participant(s) may contact CIMB s Customer Resolution Department bearing the following address, telephone and facsimile numbers (or bearing such other address, telephone and facsimile numbers which CIMB may change by notification to the Eligible Participant(s): Customer Resolution Unit, Level 19, Menara Bumiputra- Commerce 11 Jalan Raja Laut, 50350 Kuala Lumpur Tel: +603 6204 7788 / Fax: 603 2691 3248/CRU@cimb.com. CIMB Top Up Balance Programme (Bonus Interest 3% p.a.) Page 6 of 6