The Jump Start Guide Version 10.17
Table of Contents Table of Contents Subject Pages About MI Online.... 3 Getting Started....... 4 Obtaining User IDs..... 5 Determining What Access You Need...... 6 Logging into MI Online...... 7 MI Online Home Page....... 8 Setting Defaults for Ordering MI...... 9 How to Order MI....... 10 Importing Your Data Using a DU 3.2 File..... 13 Uploading Documents for Non Delegated Orders..... 18 Viewing Data and Decision Document.... 24 Resubmissions........ 26 Search......... 28 MI Online and Radian Resources..... 29 2
About MI Online MI Online is Radian s web-based platform offering a secure environment 24/7 to quickly and easily access or modify commitment information; transfer servicing; receive a rate quote; or view a payment history. MI Online is recognized as one of the easiest systems to learn and use. Can be accessed from www.radian.biz or www.mionline.biz Has interfaces with most of the popular Loan Origination Systems. Radian provides an updated list of interfaces on our corporate website under Technology Partners. Is supported by Radian Customer Care, Customer Help and Radian s Sales team. Offers online support via training videos, help icons and quick reference guides. 3
Getting Started Radian customers can request a user ID and password through your Radian sales person or by accessing the online request form at www.mionline.biz Click New User Request to access the New User Request form. 4
Obtaining MI Online User ID and Password Click Add More Rows to add users Our New User Request form allows you to request a user ID and password for one person or up to 30 users on one form. Each user must obtain their own user ID. Radian will issue an email containing your MI Online user ID and provide an activation link. Links are valid for 24 hours, after which they expire and are unusable. All users receive access to MI Online s Inquiry function and can request additional functionality based on their needs. MI Online allows users to inquire to all applications associated with your Radian Master Policy number. 5
Determining Your MI Online Needs Function Rate Quote Order Services Activate Deferred Cancel/ Refund Loan # Change Submit Claims Servicing Transfer Description Provides an MI rate quote specific to your company. Data in the rate quote is saved and can be transferred to an MI Application. This feature is a speedy and simplified approach to obtain MI commitments for lenders who want to use their delegated underwriting authority or those who wish to submit to Radian for underwriting. You can quickly activate your deferred MI commitments by providing the loan closing date and first payment date. This feature applies to monthly MI payment types where the first MI payment coincides with the first payment due. Notify Radian of MI cancellation. MI Online will let you know if a refund is due and allow you to provide payment instructions. MI Online will provide details regarding any balances due prior to cancellation. Update the lender loan number for up to 50 loans at a time. Submit claims, view the status of pending claims and documents requested, access the explanation of benefits and view claim status reports. Notify Radian of the purchase or sale of servicing. You may complete up to 50 transactions at a time. 6
Logging into MI Online Save us in your Bookmarks! Log into MI Online from www.mionline.biz or www.radian.biz The first time you log in, MI Online will ask you to set up personal security questions that can be used to validate your identity. Forgot your User Name? Your user name is your email address. Forgot your password? MI Online offers self service capabilities to reset your password or contact Radian s Customer Care team at 877.RADIAN1 7
The MI Online Home Page MI Online Home Page offers: An overview of new system enhancements in the What s New area. Quick links to Radian s corporate website where you can find rates, guidelines and information on our products and services. Quick Reference Guides. Access to updating your profile and password. Select your default home page for quick access to the areas you use most. A quick option to start a new MI Application. Reduce your time by setting default values with your preferences. Default values pre-fill fields on the MI Order form with your selections. The fields are prefilled, but can be modified during the application entry process. 8
Setting Defaults for Ordering MI MI Online allows users to default up to 12 fields of data on the MI Application form. Using defaults reduces your data entry time and effort. Defaults will pre-fill the application page, but may be changed. Choose only the fields that work for you. Application data imported via LOS or DU 3.2 will take precedence over the defaults. Fields that are defaulted will display with a light blue background on the application form. MI Online will suggest defaults based on your usage. Access your defaults from the MI Online Home page 9
Ordering MI: Choose Your Application Type Step 1: Select New or Resubmit Select Order Services from MI Online s main menu. Select New Application to submit a new loan or Resubmit Existing to edit an exiting application. 10
Ordering MI: Choose Your Application Type Step 2: Select Submission Options Determine your Application Type Delegated Complete Loan Package (Non Delegated) Express Track The lender performs the underwriting on behalf of Radian. Complete the MI Application to record your approval and obtain a commitment for successful submissions. The lender submits a complete credit package to Radian for MI underwriting review and decision. If this application type is selected, the lender may elect to submit using the Quick Submit form type. Delegated lenders may submit a reduced credit package to Radian for MI underwriting review and decision. Quick Submit form type is available. After determining your Application type, select how you would like to input your data from the Input Options section. Select to Manually Enter Application Data, use a Rate Quote ID to recall previously input data or Import Desktop Underwriter File to import data from a DU 3.2 file Select the Form Type you prefer: Quick Submit offers reduced data entry with full documentation. MI Application includes a pre-underwriting guideline check. 11
Using MI Online to Order MI Capability Non Delegated Radian s Service Center will underwrite your MI requests. Express Track Eliminates the need to submit full-file loans. Delegated lenders submit four simple documents for underwriting. Delegated The Delegated Option is only visible to users with this authority. Application Entry Form Type Editing Submitting Documents Accessing Decision Documents Direct Input Recall a Rate Quote DU 3.2 File Import LOS Interfaces Quick Submit (reduced data entry with full documentation) MI Application (full data entry with full documentation and preunderwriting guideline check) Direct Input Recall a Rate Quote DU 3.2 File Import LOS Interfaces Quick Submit (reduced data entry with full documentation) MI Application (full data entry with full documentation and pre-underwriting guideline check) Direct Input Recall a Rate Quote DU 3.2 File Import LOS Interfaces MI Application Applications may be edited up until the MI policy is certified (placed in force). Upload your documents: 1003, 1008, Credit Report, Income, Assets, Purchase Agreement, Appraisal and AUS findings. View commitment, conditional commitments, suspensions and declination decision documents. Submit only 4 docs: 1003, 1008, Credit Report and Appraisal. View commitment, conditional commitments, suspensions and declination decision documents. Not applicable View commitment or Notice of Ineligibility documents. 12
Ordering MI: Importing a DU 3.2 file MI Online can save you from keying in most of the application data by importing data from a DU 3.2 file. The DU 3.2 format is an industry standard and most LOS systems have the ability to create this file. This option is available on both delegated and non delegated submissions. Look for the option to export a DU 3.2 file in your LOS menu options. You can also export a DU file from DU on the Web. Save your DU 3.2 file to your desktop or another convenient location. 1. After selecting Import Desktop Underwriting File click the Browse button. 2. Locate your file, then click the Open button. 3. Click Next to move on to the application form. 13
Ordering MI: Quick Submit Application MI Online offers you the option of reduced data entry through the Quick Submit option for non delegated underwriting. Combining User Defaults, the Quick Submit option and a DU 3.2 file will reduce your data entry to 1-2 fields! Upload documents on the Quick Submit page and you re done. Quick Submit allows you to submit non delegated underwriting requests with fewer required fields. Note: There is no eligibility check with Quick Submit 14
Ordering MI: Enter Your Data Step 3: Manually Enter Data using the Full MI Application Complete the full MI Application by entering the data or importing information from your Loan Origination System (LOS). Defaulted fields display a light blue background. Place your cursor over any icon to learn more about the information requested. 15
Ordering MI: Gift Funds Step 3 (cont.) : Manually Enter Data using the Full MI Application The Borrower 3% Funds field is used to identify if the borrower s entire down payment will be self funded or if additional funds will be utilized. If you select Purchase in the Loan Purpose Type field, the Borrower 3% Funds field will display. If the borrower s down payment is self funded select Yes. If the down payment funds do not entirely originate from the borrower select No. The Borrower 3% Funds field will be defaulted to Yes. The Borrower Funds Available for Closing and Gift/Grant fields will display for borrowers who do not have 3% of funds. At least one of these fields must have a value greater than zero. 16
Ordering MI: Validating Your Submission Step 3 (cont.) : Manually Enter Data using the Full MI Application After you have completed the MI Application form, click Next. If your application is eligible for insurance: Non Delegated and Express Track applications will be brought to the Document Center where you may upload your loan documents. Delegated Applications will receive their commitment. MI Online will validate your request against Radian guidelines and notify you if the application is ineligible. The system will also check to see if this application has already been submitted. 17
Ordering MI: Uploading Documents 1. You can return to the application to edit your submission as long as you have not submitted loan documents for underwriting. 2. Click the Notes link to add a note for the underwriter. 3. Click the Add Document button to begin. You may only upload documents for Non Delegated and Express Track submissions. 4. View previously submitted documents on the Received Documents tab. 5. You may return to the Document Center any time to add documents, just click the Documents menu option. 18
Order MI: Uploading Documents Radian allows users to upload all document types (tif, pdf, jpg, etc.) and does not have a file size limit. Larger documents may take additional time to upload and process. TIP: Please do not upload password protected documents as these will delay your submission. It is unnecessary to password protect your files because MI Online provides a secure transmission and your documents are protected. Radian s standard Underwriting package requires: Application (1003) Transmittal Summary (1008) Income Documents Asset Documents Credit Documents Appraisal Purchase Agreement (if applicable) AUS findings (if applicable) Did you know? Radian does not typically need to receive documents such as regulatory disclosures, title policies or condo documents. 19
Order MI: Uploading Documents You must click Submit for Underwriting to send your files. Hold down the Shift key when browsing for documents to select multiple documents in one step. Note: This function requires a compliant internet browser. Click the Add Document button to select documents. You may upload files as individual documents (Single), groups of documents (Multiples) or as one entire document (Complete). 20
Order MI: Adding Additional Contacts You can have up to 4 people notified of underwriting decisions by adding contacts to your submission. All contacts will receive an email with decision documents. Click the Edit button to edit or add contacts. Indicate the primary contact should we need to call. View or add contacts from the Quick Submit form, Document Center or Inquiry Page. Enter the contact s email if found in Radian's records, the remaining information will auto-populate. Indicate the primary contact. Test.user@radia Test User (215) 555-1212 Tip: Update your contacts before you upload documents. 21
Ordering MI: Confirmations MI Online will provide an online success message and an email confirmation of your document upload. The success message will list the names of the files uploaded. Tip: If you don t receive our email, please check your spam filters. The results page will display your submission status and MI Online will recap your submission request. Print a transaction record with the Printer Friendly option. 22
Order MI: Viewing Documents You may return to the Document Center at any time to confirm that your files uploaded and add additional or trailing documents (such as underwriting conditions). Click the Received Documents tab to view the list. You may open any document you provided by clicking the file name. Radian allows a user to view documents provided for two weeks. Documents can no longer be opened after the View End Date. Similar information can be found on the Inquiry page under the Loan Docs tab. 23
Access your Data and Decision Documents Use the Search function to access your application and retrieve your decision documents on the Inquiry page. Find the commitment/certificate of insurance document, conditional commitment, suspension or declination documents. Confirm the data provided during application. Verify your policy status Click on the pdf icon to open your decision document. View any notes added to the application. Find quick links to notify Radian of servicing transfers, loan closing (activate deferred) or loan number changes. 24
MI Online Policy Status Values Policy Status Submitted. Waiting for Documents Submitted - Processing Documents Pending Underwriter Review Missing Critical Documents Underwriting In Progress Suspended for Underwriting Conditions OR Conditional Commitment Commitment Cancelled Commitment Expired Commitment Declined Application In Force Description Your application has been created, but no documents were received. Return to the Document Center to upload or email documents to intake@radian.biz. You have successfully submitted your application. Radian is verifying you have provided the minimum documents to underwrite your file.. You have provided sufficient documentation for underwriting and Radian will review your submission shortly. Radian has reviewed your submission and is missing documentation needed to perform an underwriting review. A Radian underwriter is currently reviewing this file. Radian has underwritten your submission and is missing additional documentation to render a decision. Your decision document will be posted on the Inquiry page under the Search function. Your MI Application has been approved. Your commitment document can be retrieved from the Inquiry page under the Search function. Your MI Application has been cancelled at the lender s request. Your MI Application has exceeded its expiration date. Your MI Application does not meet Radian guidelines. Your declination document can be retrieved from the Inquiry page under the Search function. We have received information and/or funds to place the MI policy in force. 25
Delegated Resubmissions Radian allows resubmissions on applications up until the time they are placed in force or the insurance is activated by providing a closing date or premium payment. Click Order Services and choose the Resubmit Existing option. Retrieve your application by entering Radian s application number or other loan identifier. Update the Application and click Next to submit and finalize your change request. 26
Non-Delegated Resubmissions Radian allows resubmissions on applications underwritten by Radian up until the time they are placed in force or the insurance is activated by providing a closing date or premium payment. Click Order Services and choose the Resubmit Existing option. Retrieve your application by entering Radian s application number or other loan identifier. Provide your loan edit request in the area provided. After clicking Submit, you will be asked to provide documents (if applicable). 27
Search Capabilities and Recent Activity You may search for Rate Quotes, MI Application and Contract Underwriting submissions by the Radian Number. You may also search by keyword for MI and Contract Underwriting submissions. Users will view all records in My Activity but can change the view to see records for their Company. To reduce your search to a branch level view, enter your branch id in the field provided or use the search option. Enter an MI Application Date range. You may view up to 4 months of submissions at one time. Enter a date range that is 120 days or less. The Recent Submission option will display your last 10 requests ordered. The PDF icon provides quick access to your decision documents. The link on the Radian ID # will take you to the details for that transaction. 28
MI Online Resources Online Help Radian Customer Care Team We re here to help, click Live Help to live chat with us! 29
Using MI Online to Order MI Area Customer Care Customer Help Radian Website Contact Info Hours of Operation Support Services Offered 877.723.4261 800.926.1621 customercare@radian.biz customer.help@radian.biz www.radian.biz 8:00 AM to 8:00 PM EST 8:30 AM to 8:00 PM EST 24 x 7 New Customer Set Up Rate Inquiries MI Online User IDs and Support Secure Sender Inquiries Status Requests Certificate Copies, Inquiries, Research and Updates. Billing Issues Disclosure Issues Reinstatements HARP Certificate Data Refunds Claims Inquiries Borrower/Consumer Inquiries Homeownership Counseling Underwriting Scenarios and Questions Guideline Questions Underwriting Status Requests Turn Time Inquiries Assumption Rate Cards Rate Calculators MI Product Info Underwriting Guidelines Servicer Guides Sales Rep Finder Training Catalog and Webinar Calendar 30