Growing Micro Finance Business Irianto Senior Executive Vice President Change Management BRI
MAIN DRIVERS MICRO FINANCE BUSINESS JOURNEY KEY SUCCESS FACTOR THE FUTURE OF MICRO FINANCE BUSINESS 2
MAIN DRIVERS 3
ECONOMIC GROWTH Q1 2016 FASTER THAN Q1 2015 National GDP Growth 4,7 4,7 4,7 5,0 4,9 Mar-15 Jun-15 Sep-15 Des-15 Mar-16 4
MICRO CONTRIBUTION Large Medium 5.066 Enterprises (0,01%) 52.106 Enterprises (0,09%) If we want to build Indonesia's economy, then we have to build micro and small business sector. If we solve their problems, it means 99% of Indonesian business issues solved Small Micro 654.222 Enterprises (1,11%) 57,19 million Enterprises (98,79%) Source: Minister of Small, Medium Enterprise and Coorperative, 2012 Micro enterprise: - Sales: Rp 300 million S$ 31,000 - Assets: Rp 50 million S$ 5,200 Small enterprise: - Sales: Rp 2.5 billion S$ 260,000 - Assets: Rp 500 million S$ 52,000 1 S$ = Rp 9,700 5
Financing model Commercial Empowering Micro Small Medium Enterprise (MSME) by providing appropriate products and services according to entrepreneurship maturity Commercial line Direct Grant D Subsidized Loans (Feasible but unbankable) Revolving Funds (Unfeasible & unbankable) C B A Fully Commercial Loans (Feasible & bankable) Loan CSR Partnership Loan KKPE, KPENRP, KUPS, KUR Commercial (KUPEDES*, Kredit Ritel & Menengah) *microcredit Deposit Tabunganku (Basic Saving Account) Tabunganku (Basic Saving Account) BRI Simpedes (Saving Account) Depobri (Time Deposit) Girobri (Current Account) 6
BANKING CONTRIBUTION FOR THE NATION ECONOMY Enterprise GDP Contribution Banking Loan December 2015 (Billion Rp) BRI s Loan December 2015 (Billion Rp) Corporate 0,01% 5.066 39,66% 75,56% 2.287.149 34,39% 150.953 Medium 0,09% 52.106 13,72% 11,86% 359.009 4,94% 21.673 Small & Micro 99,90% 12,58% 57.843.615 46,62% 380.794 60,67% 266.341 TOTAL 57.900.787 100% 3.026.952 438.967 *) Source: Minister of Small, Medium Enterprise and Coorperative, OJK, BRI annual report 7
Indonesia is the 4 th most populated countries, and 16 th biggest economy in the world, but it is at the middle amongst 148 countries in term of ICT World Economic Forum analysis shows that there is a positive correlation between ICT readiness and economic competitiveness. There is also another research finds that every 10% broadband penetration will positively impact on 1.21 1.38% GDP growth. Other research mentions that every one ICT job will create three employment in other sector. 8
Indonesia has competitive position on main infrastructure and digital content in SEA region, however it is left behind compare to other countries in the world McKinsey proposes ten ideas to maximize socioeconomic ICT impacts in Indonesia: 1. Develop agenda and national ICT roadmap inline with Indonesia economy growth and social development priorities. 2. Remove infrastructure obstacles and improve outreach, cost and bandwidth. 3. Reduce ICT digital gap between urban and rural areas. 4. Make sure regulation and institutional framework are effectively respond ICT sector continuous development. 5. Develop up and down-streams ICT industry 6. Grow number of ICT skilled-labours 7. Encourage ICT usage for SMEs businesses 8. Use ICT to support priority sectors 9. Use ICT to improve public services 10. Improve public service quality and efficiency Source: McKinsey, Laporan Final, Telekomunikasi, Media, dan Teknologi (Maret 2015) 9
Government of Indonesia Programs Indonesia: The Digital Energy of Asia A game-changing Strategic Plan, focused on SMEs. E-Commerce Roadmap, 31 strategic initiatives across 8 Ministries to ensure impactful growth of the Technopreneur sector. USD 130 Bio e-commerce transaction in 2020. FDI friendly policies to attract Tech investing & founding of stronger domestic base of venture. Facilitating greater access to funding i.e. KUR for SMEs to digitize, Venture Capital regulations. Providing an attractive & easier exit strategy by deepening of capital market liquidity for technology listing. Adoption of Pro Innovation Policies: National program to create 1000 Digital Technopreuneurs National, Safe Harbour regulations to protect e-commerce players. 10
MICRO FINANCE BUSINESS JOURNEY 11
Raden Aria Wirjaatmaja 16 DESEMBER 1895 PT Bank Rakyat Indonesia (Persero) Tbk. is the oldest bank in Indonesia. Its history was started back on 16 December 1895, when Raden Bei Aria Wiraatmaja founded a small financial institution with the name of De Poerwokertosche Hulp en Spaarbank der Inlandsche Hoofden. The institution was a mosque-based association, which function was to manage and disburse trusted fund to community in a very simple scheme 12
After 120 years, BRI still focuses its business on micro and creating products and services accessible for the undeserved people in Indonesia. 13
MICROFINANCE TRANSFORMATION 1969 1984 2007 2007 2011 2014 2014 BIMAS COMMERCIAL APPROACH GOVERNMENT SUBSIDIZED LOAN MOBILE OUTLET AGENT BANKING BUSINESS Channeling Government loan focused on agriculture Kupedes (micro loan) & Simpedes (micro saving) Kredit Usaha Rakyat (Government susidized loan) Automobil Channel (Teras BRI Keliling & Teras BRI Kapal 2015) BRILink & T-Bank (Branchless banking) 14
ORGANIZATION STRUCTURE RAPAT UMUM PEMEGANG SAHAM DEWAN KOMISARIS DIREKSI & SEVP DIREKTUR UTAMA WAKIL DIREKTUR UTAMA CHANGE MANAGEMENT KEUANGAN KELEMBAGAAN KOMERSIAL KONSUMER UKM & KONSUMER MIKRO MANAJEMEN RISIKO KREDIT KEPATUHAN JARINGAN & LAYANAN STRATEGI TI & SATELIT OPERASIONAL HUMAN CAPITAL & MANAJEMEN ASET SATUAN KERJA AUDIT INTERN SEKRETARIAT PERUSAHAAN PENGEMBANGAN PERUSAHAAN & STRATEGI AKUNTANSI MANAJEMEN & KEUANGAN TREASURI BISNIS INTERNASIONAL JASA INVESTASI BISNIS BUMN 1 BISNIS BUMN 2 HUBUNGAN LEMBAGA 1 HUBUNGAN LEMBAGA 2 AGRIBISNIS BISNIS UMUM COMMERCIAL BUSINESS TRANSACTION BANKING KARTU KREDIT WEALTH MANAGEMENT KOMUNIKASI PEMASARAN BISNIS RITEL & MENENGAH MASS BANKING KREDIT KONSUMER KEBIJAKAN & STRATEGI BISNIS MIKRO PENGEMBANGAN BISNIS MIKRO 1 PENGEMBANGAN BISNIS MIKRO 2 BISNIS PROGRAM, PANGAN & KEMITRAAN RESTRUKTURISASI & PENYELESAIAN KREDIT ADMINISTRASI KREDIT ANALISIS RISIKO KREDIT MANAJEMEN RISIKO KEPATUHAN HUKUM JARINGAN LAYANAN & CONTACT CENTER PERENCANAAN& PENGEMBANGAN TI SATELIT & JARINGAN INFRASTRUKTUR OPERASIONAL TSI OPERASIONAL DIGITAL BANKING SENTRA OPERASI KEBIJAKAN & PENGEMBANGAN HUMAN CAPITAL OPERASIONAL HUMAN CAPITAL PENGELOLAAN PEKERJA KONTRAK & OUTSOURCING BRI CORPORATE UNIVERSITY MANAJEMEN AKTIVA TETAP & PENGADAAN PROPERTI PENGADAAN BARANG & JASA UNIT KERJA LUAR NEGERI** KANTOR WILAYAH KANTOR CABANG KHUSUS KANTOR INSPEKSI PERUSAHAAN ANAK* KANTOR CABANG KCP KANTOR KAS BRI UNIT 15 TERAS BRI
ORGANIZATION STRUCTURE Head Office BRI Unit Microbanking Director Head Unit Microbanking Development Policy Division Account Officer Teller Customer Service Monitoring Microbanking 1 Division Monitoring Microbanking 2 Division simplicity product & process 16
MICRO FINANCE BUSINESS - LOAN Micro Loans Micro Borrowers (S$ Billion) 9,30 1,15 11,01 1,56 8,14 9,45 13,63 2,14 11,48 15,80 2,53 13,28 18,44 1,31 0,58 1,56 15,00 16,23-13,61 19,55 2,74 0,27 1,93 0,35 0,69 1,19 15,00 (Million) 5,3 5,6 1,9 2,2 6,5 2,7 7,3 3,0 7,9 0,9 1,9 1,1 2,5 1,5 7,4 8,2 0,0 0,7 0,5 1,3 3,4 3,4 3,9 4,3 4,4 4,4 4,2 New Micro KUR New Retail KUR Micro KUR Kupedes Rakyat Kupedes Micro Loan 2011 2012 2013 2014 2015 Mar' 15Mar' 16 2011 2012 2013 2014 2015 Mar'15Mar'16 NPL Micro Loans (%) 1,19 1,09 1,04 1,12 1,13 1,56 1,54 Total Micro loans increased 20.4% yoy, with number of borrowers reaching 8.2 million. New KUR support the micro loan growth. With outstanding reaching Rp 29.2 trillion and 1.9 million borrowers to compensate declining Micro KUR and Kupedes Rakyat 2011 2012 2013 2014 2015 Mar'15 Mar'16 17
KUPEDES & KUR DIFFERENTIATION Kupedes Micro KUR (government subsidized loan) Plafond <= Rp 200 million <= Rp 25 million Interest 20% 9% Minimal business experience more than 2 years more than 6 months Tenor 1-5 years 1-5 years Credit Insurance/Guarantee No Yes 18
MICRO FINANCE BUSINESS - DEPOSIT Micro Deposits (S$ Billion) Micro Deposits Composition 0.8% 14.4% Mar 15 Mar 16 11,08 13,05 15,07 17,13 19,80 16,82 19,07 14,4% 0,8% 15,3% 0,9% 84,8% 84.8% 83,7% 2011 2012 2013 2014 2015 Mar' 15 Mar' 16 Demand Deposit Saving Time Deposit Micro deposits grew 13.4% yoy, lead by saving with 12.0% YoY Savings, with composition of 83.7%, still dominates micro deposits 19
MICRO FINANCE BUSINESS TERAS BRI TerasBRI - Performance TerasBRI - Contribution to Micro Loan & Deposit S$ Billion 2128 1304 5.3 0,55 2.9 0,3 3179 3067 3078 2671 16.9 1,74 13.5 1,39 14.3 1,47 10.0 1,03 0,88 8.5 0,65 6.3 0,67 6.5 0,53 5.1 3179 1,94 18.8 0,87 8.4 1.0 0,1 2.3 0,24 2011 2012 2013 2014 2015 Mar'15 Mar'16 3500 Loan 3000 2500 2000 1500 3.2% 1000 500 5.0% 9.8% 9.9% 8.8% 9.1% 7.6% 2011 2012 2013 2014 2015 Mar'15 Mar'16 0 Loan in Teras Deposit 4.4% 4.5% 3.8% 4.0% 3.5% 1.8% 0.9% 2011 2012 2013 2014 2015 Mar'15 Mar'16 Deposit in Teras Loan Deposit # of Teras BRI TerasBRI continuously shows strong performance with loan growth of 31.5% and deposit growth of 29.2% yoy. Contribution of Teras BRI to Micro business performance keep increasing, in Mar 16 reached 9.9% and 4.5% of total micro loan and deposit 20
32.483 35.955 27.643 6,8 2,3 1,07 0,38 50.259 13,2 15,1 2,10 2,16 59.318 23,6 3,70 MICRO FINANCE BUSINESS AGENT BANKING BUSINESS (BRILINK) PERFORMANCE # of Agent # of Transaction (in Million) Transaction Volume (in S$ Billion) Jun'15 Sep'15 Dec'15 Mar'15Mar'16 Jun'15 Sep'15 Dec'15 Mar'15Mar'16 Jun'15 Sep'15 Dec'15 Mar'15Mar'16 # of Agent - Distribution # of Transaction - Distribution Transaction Volume - Distribution Mid & Eastern Part 23% Java Java 55% 45% Sumatra 22% Mid & Eastern Part 26% 29% Java 38% Sumatra 29% Mid & Eastern Part Sumatra 33% In Mar 16, Java (55.0%) dominates the Agent distribution In line with the Agent distribution, Java dominates the total BRILink transaction Java with 38%, dominates the transaction volume 21
BANK WITH THE LARGEST NETWORK IN INDONESIA 22
KEY SUCCESS FACTOR 23
ACCEESSIBILITY Outreach means the bank capability to serve more people. BRI provides widespread delivery channels in all over Indonesia to reach the unreachable. Micro business communities are spreading all over Indonesia (more than 17.000 island). Most of micro businesses are located in rural and remote area while the infrastructur is very limited. The presence of BRI provides financial solutions for the community that instill values are becoming competitive advantage to run the micro finance business sustainably. 24
SUSTAINABILITY The bank should be self-sufficient to generate sustainable profits so that the bank can maintain its commitment to continue to serve micro segment. In addition, the bank's profits can continuously support to develop innovative products in order to improve the quality of service or even to help micro businesses improve their performance. 2011 s 2014 s 1960 s 25
SOCIAL IMPACT Micro Credit Impact (Rp Juta) 1,21 38,4 24,72 2009 2012 Source: University of Indonesia Research 84,84 Asset Sales (IDR Million) 2.2x 20.4x The existence of microfinance should be able to provide a significantly positive effect, both on the financial aspects and social aspects. Recent research conducted by independent research (University of Indonesia) in 2012 showed that the presence of micro-credit has a significant impact in terms of the increase in sales (2.2x) and assets (20.4x). In average each debtor creates job opportunity for 1,17 2 workers. 26
THE FUTURE OF MICRO FINANCE BUSINESS 27
BRI S INNOVATIVE PRODUCT & SERVICE JOURNEY L A S L A S Mobile 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 28
BANKING CHANNEL JOURNEY BANKING IS CHANGING 29
BANKING LESS, LIVE MORE... 30
TERAS BRI DIGITAL Strengthen the traditional market community through digital service. BRI Teras Digital provides digital facilities and services for both traders and buyers to reach information about commodities & products and to conduct market transactions digitally. 31
TERAS BRI DIGITAL Teras BRI Pasar (Existing) Transform to Digital Conventional Frontliners Self service banking (banking assistant) 32
TERAS BRI DIGITAL - DESIGN Smart TV LED 40 Backdrop Logo Teras BRI Digital All in One (AIO) PC Touchscreen 21 EDC 33
TERAS BRI DIGITAL Teras BRI Digital Pasar Bringharjo Teras BRI Digital Pasar Gede Teras BRI Digital Pasar Kranggan 34
TERAS BRI DIGITAL Product and price real time information Connecting sellers and buyers Traditional market database 35
ACCESSIBILITY INNOVATION FOR FINANCIAL INCLUSION BRILink Features: Banking Services in BRILink Agents Cash Deposit & Cash Withdrawal Payment Point (electricity, phone, loan, etc) Purchase Top up mobile phone voucher & electricity voucher, buy goods, etc. Transfer (to intern al bank & outside the bank) No need bank saving account to do transaction 1. Balance Information 2. Transfer 3. Top up Mobile Phone Voucher 4. Payment Points CASH 1. Cash Deposit 2. Payment Loan 3. Cash Withdrawal BRILink Advantages: 1. Balance Info 2. Payment and Purchase 3. Transfer 4. Electronic Access Code (electronic token) 5. Check Agent Validity 6. Registration 7. Top Up Real time online Fast and easy transaction Safe by using customer PIN Variety of transactions (features and facilities) Can be accessed by any other bank ATM card users who are members of the LINK, ATM Bersama and Prima Network 36
LAS MOBILE Loan Approval System (LAS) Mobile Account Officer is using Laptop on the spot to analyze potential customer (time & process efficiency) 37
BRI DIGITAL VILLAGE BRI Digital Village The concept of installing Wifi to provide high speed internet in the middle of the village. Internet would help rural people to easily reach more information and knowledge. Moreover, various information such as education, health, agribusiness, economics, etc. would improve their productivity and even increase their standard of living. By encouraging others to prosper, BRI actually is working to sustain and even increase its performance. 38
THANK YOU 39