There are no deductibles for services covered under your EAP.

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This is only a summary. For more details about this plan visit www.profileeap.com or by calling 1-719-634-1825 Username: city Password:2000 Important Questions Answers Why this Matters: What is the overall deductible? Are there other deductibles for specific services? Is there an out of pocket limit on my expenses? What is not included in the out of pocket limit? Is there an overall annual limit on what the plan pays? Does this plan use a network of providers? Do I need a referral to see a specialist? Are there services this plan doesn t cover? $0 No Yes Yes. For a list of EAP providers, see www.profileeap.com or call 1-719-634-1825 or 1-800-645-6571 Yes There is no deductible for services covered under your Employee Assistance Program ( EAP ). There are no deductibles for services covered under your EAP. There are no out-of-pocket expenses for services covered under your EAP. There are no out-of-pocket expenses for services covered under your EAP. Your EAP covers up to 6 sessions per issue per year, up to 3 issues per year. Only in-network providers are covered (at 100%). Your EAP does not cover out-ofnetwork providers. You do not need a referral from your employer or your medical provider to get EAP services. In order to receive EAP sessions, you must contact Profile EAP at 719-634-1825 or 1-800-645-6571. Referrals are required for other mental health providers outside of EAP. Yes Some of the services this plan doesn t cover are listed on page 3. 1 of 8

Co-payments are fixed dollar amounts (for example, $15) you pay for covered health care, usually when you receive the service. There are no co-payments under your EAP. Co-insurance is your share of the costs of a covered service, calculated as a percent of the allowed amount for the service. For example, if the plan s allowed amount for an overnight hospital stay is $1,000, your co-insurance payment of 20% would be $200. This may change if you haven t met your deductible. There is no co-insurance under your EAP. The amount the plan pays for covered services is based on the allowed amount. If an out-of-network provider charges more than the allowed amount, you may have to pay the difference. For example, if an out-of-network hospital charges $1,500 for an overnight stay and the allowed amount is $1,000, you may have to pay the $500 difference. (This is called balance billing.) There is no balance billing under your EAP. This plan requires that you use in-network providers. There are no deductibles, co-payments or co-insurance amounts under your EAP. Common Medical Event If you visit a health care provider s office or clinic If you have a test If you need drugs to treat your illness or condition Services You May Need Your cost if you use an In-network Provider Out-of-network Provider Primary care visit to treat an injury or illness Specialist visit Other practitioner office visit. Preventive care/screening/immunization Diagnostic test (x-ray, blood work) Imaging (CT/PET scans, MRIs) Generic drugs Preferred brand drugs Non-preferred brand drugs Specialty drugs Limitations & Exceptions 2 of 8

If you have outpatient surgery If you need immediate medical attention If you have a hospital stay If you have mental health, behavioral health, or substance abuse needs Facility fee (e.g., ambulatory surgery center) Physician/surgeon fees Emergency room services Emergency medical transportation Urgent care Facility fee (e.g., hospital room) Physician/surgeon fee Mental/Behavioral health outpatient services Mental/Behavioral health inpatient services Substance use disorder outpatient services Substance use disorder inpatient services No charge Coverage is limited to 6 sessions per issue per year, combined Mental Health and Substance Abuse. Coverage is available to employees and family members at no charge to them. Some examples include relationship and family issues, stress, situational depression, and job performance issues. No charge Coverage is limited to 6 sessions per issue per year, combined Mental Health and Substance Abuse. Coverage is available to employees and family members at no charge to them. 3 of 8

If you are pregnant Prenatal and postnatal care Delivery and all inpatient services Home health care Rehabilitation services If you need help recovering or have other special health needs Habilitation services Skilled nursing care Durable medical equipment Hospice service Eye exam If your child needs dental or eye care Glasses Dental check-up 4 of 8

Excluded Services & Other Covered Services: Services Your Plan Does NOT Cover (This isn t a complete list. Check your policy or plan document for other excluded services.) Acupuncture Bariatric surgery Chiropractic Care Cosmestic Surgery Dental care (Adult) Hearing Aids Infertility treatment Inpatient care Long-term care Non- emergency care when traveling outside the U.S. Coverage provided outside of the U.S. Physicians/psychiatrists, psychological testing, chronic mental health issues or any inpatient services. Private-duty nursing Routine eye care (Adult) Routine foot care Weight loss programs, and Other Covered Services (This isn t a complete list. Check your policy or plan document for other covered services and your costs for these services.) 5 of 8

Your Rights to Continue Coverage: If you lose coverage under the plan, then, depending upon the circumstances, Federal and State laws may provide protections that allow you to keep health coverage. Any such rights may be limited in duration and will require you to pay a premium, which may be significantly higher than the premium you pay while covered under the plan. Other limitations on your rights to continue coverage may also apply. For more information on your rights to continue coverage, contact the plan at 1-719-634-1825. You may also contact your state insurance department, the U.S. Department of Labor, Employee Benefits Security Administration at 1-866-444-3272 or www.dol.gov/ebsa, or the U.S. Department of Health and Human Services at 1-877-267-2323 x61565 or www.cciio.cms.gov. Your Grievance and Appeals Rights: If you have a complaint or are dissatisfied with a denial of coverage for claims under your plan, you may be able to appeal or file a grievance. For questions about your rights, this notice, or assistance, you can contact: 1-719-634-1825. SPANISH (Español): Para obtener asistencia en Español, llame al 1-719-634-1825. To see examples of how your plan might cover costs for a sample medical situation, see the next page. 6 of 8

Employee Assistance Plan Coverage Period: 1/1/2013-12/31/2013 Coverage Examples Coverage for: Employee + Family Plan Type: EAP About these Coverage Examples: These examples are not applicable because these are not covered services under the Employee Assistance Program (EAP). This is not a cost estimator. Don t use these examples to estimate your actual costs under this plan. The actual care you receive will be different from these examples, and the cost of that care will also be different. See the next page for important information about these examples. Having a baby (normal delivery) Amount owed to providers: $7,540 Plan pays $0 Patient pays This condition is not covered, so patient pays 100%. Sample care costs: Hospital charges (mother) $2,700 Routine obstetric care $2,100 Hospital charges (baby) $900 Anesthesia $900 Laboratory tests $500 Prescriptions $200 Radiology $200 Vaccines, other preventive $40 Total $7,540 Patient pays: Deductibles Co-pays Co-insurance Limits or exclusions $7,540 Total $7,540 Managing type 2 diabetes (routine maintenance of a well-controlled condition) Amount owed to providers: $5,400 Plan pays $0 Patient pays This condition is not covered, so patient pays 100%. Sample care costs: Prescriptions $2,900 Medical Equipment and Supplies $1,300 Office Visits and Procedures $700 Education $300 Laboratory tests $100 Vaccines, other preventive $100 Total $5,400 Patient pays: Deductibles Co-pays Co-insurance Limits or exclusions $5,400 Total $5,400 7 of 8

Employee Assistance Plan Coverage Period: 1/1/2013-12/31/2013 Coverage Examples Coverage for: Employee + Family Plan Type: EAP Questions and answers about the Coverage Examples: What are some of the assumptions behind the Coverage Examples? Costs don t include premiums. Sample care costs are based on national averages supplied by the U.S. Department of Health and Human Services, and aren t specific to a particular geographic area or health plan. The patient s condition was not an excluded or preexisting condition. All services and treatments started and ended in the same coverage period. There are no other medical expenses for any member covered under this plan. Out-of-pocket expenses are based only on treating the condition in the example. The patient received all care from innetwork providers. If the patient had received care from out-of-network providers, costs would have been higher. What does a Coverage Example show? For each treatment situation, the Coverage Example helps you see how deductibles, copayments, and co-insurance can add up. It also helps you see what expenses might be left up to you to pay because the service or treatment isn t covered or payment is limited. Does the Coverage Example predict my own care needs? No. Treatments shown are just examples. The care you would receive for this condition could be different based on your doctor s advice, your age, how serious your condition is, and many other factors. Does the Coverage Example predict my future expenses? No. Coverage Examples are not cost estimators. You can t use the examples to estimate costs for an actual condition. They are for comparative purposes only. Your own costs will be different depending on the care you receive, the prices your providers charge, and the reimbursement your health plan allows. Can I use Coverage Examples to compare plans? Yes. When you look at the Summary of Benefits and Coverage for other plans, you ll find the same Coverage Examples. When you compare plans, check the Patient Pays box in each example. The smaller that number, the more coverage the plan provides. Are there other costs I should consider when comparing plans? Yes. An important cost is the premium you pay. Generally, the lower your premium, the more you ll pay in out-ofpocket costs, such as co-payments, deductibles, and co-insurance. You should also consider contributions to accounts such as health savings accounts (HSAs), flexible spending arrangements (FSAs) or health reimbursement accounts (HRAs) that help you pay out-of-pocket expenses. 8 of 8